Neighborhoods Rehabilitation And Skilled Nursing B
Inspection history, citations, penalties and survey trends for this long-term care facility in Columbia, Missouri.
- Location
- 3003 Falling Leaf Court, Columbia, Missouri 65201
- CMS Provider Number
- 265840
- Inspections on file
- 24
- Latest survey
- November 18, 2025
- Citations (last 12 mo.)
- 3 (2 serious)
Citation history
Health deficiencies cited at Neighborhoods Rehabilitation And Skilled Nursing B during CMS and state inspections, most recent first.
Facility staff did not transcribe a physician's wound care order for a resident and failed to complete weekly skin assessments for three residents, despite standing orders and documented risk for skin breakdown. Staff interviews confirmed that required documentation and follow-through on physician orders and assessments were not consistently performed.
A resident who required two-person assistance for bed mobility and had enablers on both sides of the bed was not monitored for over four hours, contrary to facility policy requiring checks at least every two hours. The resident was found entrapped between the bedrail and mattress, unresponsive, and later pronounced dead. Both the CNA and LPN failed to perform the required monitoring and care as outlined in the resident's care plan.
A resident with recent hospitalization and significant medical changes was not reassessed for bed rail use as required by facility policy. Staff failed to document an updated bed rail assessment after the resident's return, and the resident was later found entrapped between the bed rail and mattress, unresponsive and subsequently pronounced deceased. Interviews confirmed the lack of reassessment and documentation following the significant change in condition.
Staff failed to transcribe and implement updated wound care orders for two residents with pressure ulcers, resulting in the continued use of outdated treatment protocols and improper wound care. Observations and interviews revealed that new orders from a wound clinic were not entered into the system, and wound care was not performed as prescribed, with staff citing oversight and unclear responsibilities for updating orders. The DON and administrator were unaware of these lapses, highlighting a breakdown in communication and adherence to policy.
Staff failed to follow infection control protocols during wound care for a resident with multiple wounds, including not performing hand hygiene, not changing gloves between tasks, not using gowns as required by Enhanced Barrier Precautions (EBP), and not ensuring PPE was available or signage was posted. The resident's care plan and physician orders lacked EBP instructions, and contaminated items were placed on uncleaned surfaces, increasing the risk of cross-contamination.
A resident with severe cognitive impairment and multiple diagnoses was found unresponsive and without a pulse. Staff failed to initiate CPR, despite a full code order, due to an RN's mistaken belief that the resident was a DNR because hospice was being considered. The RN did not verify code status in the medical record, and no hospice order was present. Interviews confirmed the resident was a full code and not on hospice, and the failure to perform CPR was contrary to facility policy and physician expectations.
Staff did not report to DHSS when a resident with severe cognitive impairment and a full code order was found unresponsive and did not receive CPR. The nurse on duty assumed the resident was DNR based on secondhand information and did not verify code status, resulting in no resuscitation. Facility leadership did not consider the incident neglect and did not report it as required by policy.
The facility failed to store medications safely, with expired medical supplies and medications found in multiple medication rooms and a cart. Staff interviews revealed a lack of a written process for checking expired medications, and uncertainty about audit documentation. The presence of expired items suggests ineffective implementation of storage processes.
The facility failed to ensure timely responses to residents' call lights, with reports showing repeated activations without prompt staff response. Residents expressed concerns about delays, especially at night, and staff interviews revealed challenges due to staffing shortages. The facility's leadership provided inconsistent information on expected response times, highlighting a systemic issue in addressing residents' needs.
A resident with schizophrenia and other mental health diagnoses did not receive their prescribed antipsychotic medication, Aristada, as required due to issues with medication delivery and documentation. The facility failed to document the administration of the medication, notify the physician, or monitor for adverse effects, despite policies requiring these actions. Interviews revealed that the medication was not received due to a lack of signature, leading to its return to the post office and outside hospital.
Failure to Transcribe Physician Orders and Complete Weekly Skin Assessments
Penalty
Summary
Facility staff failed to meet professional standards of practice by not transcribing physician's orders for one resident and not completing weekly skin assessments for three residents. For one resident with severe cognitive impairment and at risk for skin breakdown, a wound consultant ordered a hydrocolloid sheet to be applied weekly and as needed, but this order was not transcribed into the resident's Physician Order Sheet (POS) or Treatment Administration Record (TAR). The wound care nurse and charge nurse both acknowledged that the process for entering new wound care orders was not followed, and the wound care nurse did not verify that the orders were entered as required. Additionally, weekly skin assessments were not documented as completed for three residents who were all assessed as being at risk for skin breakdown and requiring assistance with activities of daily living. Review of the residents' records showed multiple missed weekly skin assessments over several months, despite standing physician orders for these assessments to be completed by licensed staff on specific days. Interviews with staff, including the DON, wound care nurse, and administrator, confirmed that the responsibility for entering new orders and completing weekly skin assessments was not consistently fulfilled. Staff interviews revealed a lack of clarity and follow-through regarding the process for transcribing and verifying physician orders, particularly those from the wound consultant. The facility's policy required all physician orders to be carried out as ordered and entered into the electronic medical record, but this was not done. The DON, wound care nurse, and administrator all stated that if something is not documented, it is considered not done, and acknowledged that the required documentation and follow-up were missing in these cases.
Failure to Perform Required Resident Rounds Resulting in Entrapment and Death
Penalty
Summary
Facility staff failed to monitor a resident at least every two hours as required by facility policy and based on the resident's needs. The resident, who was moderately cognitively intact and required two staff for bed mobility and transfers, was not checked between 11:00 P.M. and 3:10 A.M. Staff interviews and record reviews confirmed that the assigned CNA did not observe the resident during this period, and the LPN responsible for the resident's IV medication also did not return to the room to disconnect the IV as required. The resident had a physician's order for enablers (grab bars) on both sides of the bed and required significant assistance for mobility and transfers. The resident's baseline care plan indicated the need for a mechanical lift and two staff for bed mobility, transfers, and toileting. Despite these needs, staff did not assess or document the use of bed rails or grab bars, and the resident was left unattended for over four hours during the night shift. At approximately 3:10 A.M., the resident was found entrapped between the bedrail and mattress, face down and unresponsive. Staff had to forcefully remove the resident's head from between the rail and mattress. CPR was initiated, and emergency services were called, but the resident was pronounced dead. The investigation confirmed that the required two-hour checks were not performed, and both the CNA and LPN failed to monitor the resident as per policy and the resident's care plan.
Failure to Reassess Bed Rail Use After Significant Change in Condition Resulting in Resident Entrapment and Death
Penalty
Summary
Facility staff failed to reassess the use of bed rails for a resident following a significant change in condition, as required by facility policy. The resident, who had a history of weakness, recent hospitalization for a severe infection, and delirium, was readmitted to the facility with new medical interventions including a PICC line and a closed drain. Despite these changes, there was no documented updated assessment to determine the appropriateness and safety of continued bed rail use after the resident's return from the hospital. The facility's policy required reassessment of bed rail use after significant changes in a resident's status, as well as ongoing monitoring and proper documentation. However, interviews and record reviews revealed that neither nursing nor maintenance staff could provide documentation of a post-hospitalization bed rail assessment. The assistant administrator stated that routine checks were performed but could not confirm if the check occurred before or after the resident's return, nor if the resident was present in the bed at the time. Nursing staff were unclear about the resident's change in status and the requirements for reassessment. The deficiency resulted in a fatal incident where the resident was found entrapped between the bed rail and mattress, unresponsive and later pronounced deceased. Staff interviews confirmed that the resident's head was trapped between the rail and mattress, and that the required reassessment and documentation of bed rail appropriateness following the significant change in condition had not been completed.
Failure to Transcribe and Implement Wound Care Orders
Penalty
Summary
Facility staff failed to meet professional standards of quality by not transcribing and implementing wound care orders for two residents with pressure ulcers. For one resident, staff did not update the physician order sheet (POS) with new wound care instructions received from the wound clinic, resulting in the continued use of outdated treatment protocols. The wound nurse confirmed that the orders were not updated in the system because the nurse who received the new orders did not enter them, and the responsibility for updating orders was not clearly followed. Documentation on the Treatment Administration Record (TAR) showed treatments were administered according to the old orders, not the updated ones from the wound clinic. For another resident, the plan of care did not address the resident's wounds, and staff failed to document new wound care orders, including specific cleansing and dressing instructions. During observation, an LPN did not use the correct cleansing agents or dressings as prescribed in the new orders, instead using wound cleanser and foam dressings not specified in the orders. The LPN admitted to not updating the orders in the system and not following the prescribed wound care protocol, citing oversight as the reason for the errors. Interviews with staff, including the wound nurse, LPN, DON, and administrator, revealed a lack of clarity and consistency in the process for updating and implementing new physician orders. Staff acknowledged that it is the responsibility of the nurse receiving the orders to enter them promptly, but this was not consistently done. The DON and administrator were not aware that orders were not being updated or that wound care was not being performed as prescribed, indicating a breakdown in communication and adherence to facility policy.
Failure to Implement Infection Control and Enhanced Barrier Precautions During Wound Care
Penalty
Summary
Facility staff failed to adhere to infection prevention and control protocols during wound care for a resident with multiple wounds. Observations revealed that an LPN did not perform hand hygiene or apply gloves before handling wound care supplies, did not clean scissors before use, and placed supplies directly on the treatment cart without a barrier. During wound care, the LPN did not use a gown, failed to change gloves and perform hand hygiene between tasks and wounds, and placed soiled items on the resident's bed and bedside table without cleaning these surfaces afterward. The LPN also used the same gloves for multiple tasks and wounds, increasing the risk of cross-contamination. The facility's policies on hand hygiene and Enhanced Barrier Precautions (EBP) require staff to perform hand hygiene before and after glove use, treat each wound individually, and use gowns and gloves for residents with chronic wounds. However, the resident's plan of care and physician orders did not include directions for EBP, and there was no signage or PPE available near the resident's room to alert staff or facilitate compliance with EBP. Interviews with the LPN, DON, and Administrator confirmed that staff were aware of the correct procedures but failed to implement them during the observed wound care. The resident involved was cognitively intact, at risk for pressure ulcers, and had multiple documented wounds requiring ongoing wound care. Despite these risk factors, the facility did not ensure that staff followed established infection control practices or that EBP protocols were implemented and communicated to staff. The lack of proper hand hygiene, glove changes, use of PPE, and environmental cleaning during wound care constituted a failure to prevent potential cross-contamination and infection.
Failure to Initiate CPR for Full Code Resident Due to Staff Miscommunication and Assumptions
Penalty
Summary
Facility staff failed to initiate Cardiopulmonary Resuscitation (CPR) for a resident who had a signed full code physician order. The resident, who had severe cognitive impairment and diagnoses including dementia, Alzheimer's disease, non-traumatic brain disorder, coronary artery disease, and heart failure, was found unresponsive during a medication pass. Staff documented that the resident did not have a pulse and confirmed the resident had expired, but did not attempt CPR. The investigation revealed that the registered nurse (RN) on duty did not verify the resident's code status and assumed the resident was a Do Not Resuscitate (DNR) because the resident was reportedly going on hospice, although there was no hospice order in the record. The RN admitted to being confused, not knowing what to do, and not checking the resident's code status in the medical record, despite knowing where to find this information. The certified medication technician who gave the report to the RN stated that the resident's family was considering hospice, but the resident was not on hospice at the time. Interviews with facility leadership and the resident's durable power of attorney confirmed that the resident was a full code and not on hospice. The physician also stated that staff are expected to follow the resident's code status and perform CPR as ordered, regardless of hospice consideration. The failure to verify code status and initiate CPR was a direct violation of facility policy and the resident's documented wishes.
Failure to Report Neglect After Staff Did Not Initiate CPR for Full Code Resident
Penalty
Summary
Facility staff failed to report to the Department of Health and Senior Services (DHSS) an incident of neglect involving a resident with a full code status. The resident, who had severe cognitive impairment and diagnoses including dementia, Alzheimer's, non-traumatic brain disorder, coronary artery disease, and heart failure, was found unresponsive without a pulse. Despite a physician order and care plan indicating full code status, the registered nurse on duty did not initiate CPR. The nurse assumed the resident was a DNR based on a report from a medication technician and did not verify the resident's code status in the medical record or facility documentation. The facility's policy required immediate reporting of suspected neglect to the state agency, but the incident was not reported. The Director of Nursing and the administrator both stated they did not believe the incident constituted neglect and therefore did not report it to DHSS. The nurse involved admitted to confusion and not checking the resident's code status, resulting in no resuscitation efforts being made for a resident who was documented as full code.
Medication Storage Deficiency Due to Expired Supplies
Penalty
Summary
The facility failed to store medications safely and effectively, as evidenced by expired medical supplies and medications found in multiple medication rooms and a medication cart. Observations revealed expired medical tubing, syringes, antiseptic bottles, and Nitroglycerin tablets in various locations within the facility. Interviews with staff, including a Certified Medication Technician (CMT) and Licensed Practical Nurses (LPNs), indicated a lack of a written process for checking medication carts for expired medications. Staff were expected to conduct weekly audits, but there was uncertainty about how these audits were documented. Further interviews revealed that there were no destruction logs for non-narcotic medications, and expired medications were either destroyed using a drug buster or placed in the main medication room for management to handle. The Director of Nursing and the Administrator confirmed that the pharmacy reviews medication storage for expired items, and medication technicians are supposed to check for expired medications weekly. However, the presence of expired medications suggests that these processes were not effectively implemented or followed.
Delayed Response to Call Lights in LTC Facility
Penalty
Summary
The facility staff failed to ensure that residents' call lights were answered in a timely manner, as evidenced by multiple instances where call lights were activated numerous times without a prompt response. The electronic call light report for several rooms showed that call lights were activated repeatedly, often nine times, before automatically shutting off after 45 minutes without a response. In some cases, responses were delayed by 30 to 40 minutes, indicating a significant delay in addressing residents' needs. Interviews with residents revealed dissatisfaction with the timeliness of call light responses, with some residents reporting that call lights were not answered for extended periods, especially at night. One resident expressed concern about the risk to resident well-being due to the lack of timely assistance, stating that they had to scream to get help when the call light did not work. The Resident Council members agreed with this sentiment, highlighting a broader issue of inadequate response times. Staff interviews provided further insight into the problem, with some CNAs acknowledging that call lights should be answered within a few minutes but admitting that it was challenging to meet this standard due to staffing shortages. The Assistant Director of Nursing and the Director of Nursing provided conflicting information about the expected response times, with some suggesting a 5-minute response time and others indicating it could take up to 30 minutes. The Administrator acknowledged that if a call light was announced nine times, it meant it was never answered, underscoring the facility's failure to meet its own standards for timely response to residents' needs.
Medication Management and Documentation Deficiency
Penalty
Summary
The report identifies a deficiency in the facility's medication management and documentation processes, specifically concerning a resident with a diagnosis of schizophrenia, bipolar depression, anxiety, and depression. The resident was prescribed Aristada, an antipsychotic medication, to be administered intramuscularly every four weeks. However, the facility failed to document the administration of this medication on multiple occasions, as evidenced by the Medication Administration Record (MAR) and progress notes. The MAR lacked documentation of the medication being administered, and progress notes indicated that the medication was unavailable and awaiting delivery, without evidence of physician notification or monitoring for adverse effects. The facility's policies on medication errors, reordering, and documentation require timely acquisition and administration of medications, as well as accurate documentation of any errors or omissions. Despite these policies, the facility did not follow up adequately when the medication was unavailable, nor did they document any adverse effects or notify the physician as required. Interviews with staff revealed that the medication was shipped but not received due to a lack of signature, resulting in the medication being returned to the post office and subsequently to the outside hospital. This lack of proper documentation and follow-up led to the resident not receiving the medication as prescribed. Interviews with the Licensed Practical Nurse (LPN) and the Director of Nursing (DON) confirmed the issues with medication delivery and documentation. The LPN acknowledged the absence of documentation regarding adverse effects and physician notification, while the DON explained the challenges in obtaining the medication from an outside hospital. The facility's failure to ensure timely administration and proper documentation of the resident's medication represents a breach of professional standards of care, as outlined in their policies.
Latest citations in Missouri
Staff failed to protect a cognitively intact, independent resident from sexual abuse when a CNA repeatedly entered the resident’s room when the roommate was absent or asleep, hugged the resident, and kissed the resident on the mouth without the resident’s initiation or encouragement. A housekeeper observed the CNA return to the resident’s room, then saw the CNA and the resident in a full hug with the CNA kissing the resident on the mouth through a partially open door, and reported the incident. The resident later reported that these contacts were inappropriate and made the resident uncomfortable, while the CNA admitted to hugging the resident but denied kissing and believed hugging was not inappropriate, despite the facility’s abuse policy defining sexual abuse as any non-consensual sexual contact and requiring immediate reporting of abuse allegations.
Staff failed to report an allegation of sexual abuse to state authorities within the required two-hour timeframe after a cognitively intact resident with multiple psychiatric diagnoses reported being forced to touch another resident’s genitals in a dining room. A CNA observed the contact and notified an LPN, who separated the residents and obtained conflicting accounts, including a statement from the alleged victim that the act was forced. The facility’s investigation documented the allegation but did not show timely notification to the Department of Health and Senior Services, and state records confirmed the report was not made until more than 24 hours later. In interviews, the administrator stated the event was viewed as consensual and linked to the residents’ prior sexual history, while the LPN reported having informed the administrator the same day that the resident said the act was forced.
A resident with Alzheimer’s disease, severe cognitive impairment, and identified elopement risk was housed on a secured unit but was able to leave the building unnoticed when a floor tech exited through a coded door without ensuring it closed and no one followed. Staff last observed the resident near the nurses’ station and dining room, and when a CMT attempted to pass medications later, the resident could not be found, triggering a Code Pink and search. Multiple staff reported that the door alarm did not sound that night and that the door could be opened by pushing on it for several seconds or by using a code without an alarm. The facility’s investigation determined the door between the rehab and secured units was not securely closed after staff use, allowing the resident to elope and later be found in the community by EMS and transported to the ER without documented injury.
Facility staff did not fully develop or implement a comprehensive water management program to control Legionella and other waterborne pathogens. Although a written policy and an undated Water Management Plan existed, they lacked key elements such as a documented water management team, evidence of monthly monitoring review, documentation of baseline or annual Legionella testing, and specific guidance for identified high-risk areas like dead legs and unused bathrooms. Water temperature, pH, chlorine, and total dissolved solids were checked intermittently in random rooms without clearly identifying locations or consistently including all high-risk areas. The maintenance director reported flushing lines frequently but documenting checks only biweekly and not testing for Legionella, and was unfamiliar with the specific high-risk areas in the plan. Leadership, including the Regional Administrator, owner, and administrator, demonstrated limited knowledge of who performed Legionella testing, how the plan should be implemented, and the specific risk areas, control measures, and corrective actions required.
Staff failed to follow the facility’s emergency transfer/discharge policy when they discharged a resident to a local hospital for safety reasons and refused to allow the resident to return. The resident had been in the facility less than 24 hours, refused care, and made threats that scared staff, leading the administrator to authorize an immediate emergency discharge. Documentation included a progress note and an Immediate Discharge Notice listing the hospital as the discharge location for resident and staff safety, despite the administrator acknowledging that a hospital is not an appropriate discharge location. These actions resulted in the resident being discharged to a hospital without an appropriate emergency discharge notice that ensured the transfer met the resident’s needs/preferences and prepared the resident for a safe transfer/discharge.
A resident with significant GI history, chronic anemia, and recurrent constipation had physician orders and facility protocols requiring close bowel movement (BM) monitoring and a stepwise bowel regimen, as well as multiple medications for GI conditions, constipation, and other comorbidities. Staff failed to consistently document BMs, did not implement ordered bowel interventions when BMs were absent for several consecutive days, and delayed notifying the physician until the resident had gone multiple days without a BM and developed coffee‑ground emesis, leading to hospital evaluation where fecal impaction and stercoral colitis were documented. The care plan was not updated to reflect increased BM monitoring after a prior hospitalization for constipation/impaction, and the TAR showed missed documentation of ordered BM checks. In addition, the MAR showed repeated refusals of numerous medications throughout the month, including GI, cardiac, constipation, and psychiatric drugs, yet there was no documentation that the physician was notified of these frequent refusals, despite facility policy requiring reporting of medication refusals.
Surveyors found that the facility failed to keep call lights within reach for two residents, despite a policy requiring accessible call lights and frequent checks for those unable to use them. One resident, with multiple medical conditions, an above‑knee amputation, moderate cognitive impairment, and a history of numerous falls, was repeatedly observed asleep in a wheelchair by the bed with the call light on the floor or under the bed, and the care plan did not address the resident’s falls or related interventions. Another resident with Alzheimer’s disease, dementia, contractures of all extremities, and hospice care needs was observed lying in bed with the call light at the foot of the bed or under the bed, out of reach, even though the care plan specified the call light should be within reach. Staff, including an LPN, a CNA, the Administrator, and the DON, all stated that call lights should always be within reach for all residents, and that frequent rounding was expected when residents could not use the call light, confirming that practice did not align with stated expectations.
A non-verbal resident with severely impaired cognition and total dependence for ADLs was seated in a WC with an arm looped around the WC handle when a CNA/restorative aide repeatedly attempted to reposition the arm to the front. Despite the resident’s non-verbal refusals and resistance, the aide pried the resident’s fingers from the WC wheel, grabbed the arm, and forcefully jerked it forward, causing the resident’s body to lurch and nearly fall from the chair. Video review showed the aide tugging and pulling on the arm multiple times as the resident refused further assistance, and a staff witness reported the aide was yelling and grabbing at the resident while the resident fought to get free. The resident later stated staff were rough and that he/she was afraid. These actions, inconsistent with the resident’s care plan and the facility’s abuse policy, resulted in a finding that the resident was subjected to physical abuse.
Two residents with significant risk factors for skin breakdown did not receive consistent, accurately documented wound care. One resident with multiple comorbidities and existing pressure-related wounds had no skin or wound interventions on the care plan, lacked an EMR order for a newly identified ankle wound, and had numerous missed or undocumented treatments for buttocks, hip, and ankle wounds, including barrier creams and Medi Honey applications. Another high-risk resident with a low Braden score had no skin-related care plan, an ankle wound that was reported as healed while MAR/TAR entries continued, weekly skin checks documented as normal despite an active ankle dressing, and a right ankle wound that went unreported in shift report until surveyors observed an outdated dressing; subsequent documentation by the wound specialist and facility conflicted on the wound’s type and measurements. The DON later confirmed expectations that staff follow wound policies, enter and document orders and refusals in the EMR, and update care plans, which were not met in these cases.
The facility failed to implement and document effective fall interventions for a resident with an above‑knee amputation, lower extremity impairment, and a history of multiple witnessed and unwitnessed falls related to attempting independent transfers. Although the care plan noted general assistance needs, it did not address the repeated falls or specify individualized fall‑prevention measures, and fall investigations recorded no new interventions despite ongoing events. Surveyors observed the resident in a wheelchair by the bed multiple times with the call light out of reach on the floor. In addition, the facility did not complete a required smoking safety assessment for a resident with Huntington’s disease, weakness, and moderately impaired cognition, even though this resident was observed smoking outside and facility policy required a smoking assessment at admission to determine needed supervision.
Failure to Protect a Resident From Non-Consensual Sexual Contact by CNA
Penalty
Summary
Facility staff failed to protect a cognitively intact resident from sexual abuse when a CNA engaged in non-consensual physical contact. The resident’s quarterly MDS showed the resident was cognitively intact and care plan indicated independence with ADLs. On the morning in question, a housekeeper observed the CNA go to the nurses’ station from the direction of the resident’s room, look around, then quickly return to the resident’s room. When the housekeeper approached to clean the room, the door was slightly open; after a quiet knock and looking in, the housekeeper saw the CNA and the resident in a full hug, with the CNA kissing the resident on the mouth. The housekeeper then reported this observation to another housekeeper, who in turn reported it to the administrator. The facility’s abuse and neglect policy defined sexual abuse as non-consensual sexual contact of any type with a resident and required immediate reporting of all abuse allegations to the administrator. In a written statement, the CNA acknowledged going to the resident’s room and hugging the resident, claiming it was to comfort the resident, and denied kissing the resident, stating that hugging residents was not considered inappropriate. In contrast, the resident documented and later stated in interviews that the CNA had repeatedly come into the room when the roommate was absent or asleep to hug and kiss the resident, that these actions were not initiated or encouraged by the resident, and that the resident felt uncomfortable and did not want to be kissed. The resident also reported not disclosing these incidents earlier due to concern about how the CNA might treat the resident and the resident’s friends.
Failure to Timely Report Allegation of Sexual Abuse to State Authorities
Penalty
Summary
Facility staff failed to report an allegation of sexual abuse to the Department of Health and Senior Services (DHSS) within the required two-hour timeframe. The facility’s abuse, neglect, exploitation, and misappropriation prevention program, revised April 2021, states staff will identify and investigate all possible incidents of abuse, neglect, mistreatment, or misappropriation of resident property and report any allegations within timeframes required by federal requirements. Resident #1, assessed as cognitively intact on a quarterly MDS dated 2/12/26, had diagnoses including schizoaffective disorder, bipolar type, major depressive disorder, generalized anxiety disorder, and bipolar disorder. On 3/29/26, CNA A reported to LPN B that Resident #1 was seen touching Resident #2’s privates in the main dining room; CNA A separated the residents, and LPN B interviewed both residents. Resident #1 stated Resident #2 forced him/her to touch his/her privates, while Resident #2 denied the allegation. The facility’s investigation, dated 3/30/26, documented that Resident #1 reported assisting Resident #2 in playing with his/her privates but stated he/she was forced to assist. The investigation record did not show that facility staff contacted DHSS within the required two-hour timeframe after the allegation was reported. Review of the DHSS database confirmed that the facility did not report the allegation of sexual abuse until more than 24 hours after Resident #1 made the allegation. During interviews, the administrator stated he/she would have reported within two hours if the act was not consensual and claimed he/she was not informed that Resident #1 said he/she was forced until 3/30/26, characterizing the situation as involving residents with a past sexual history who were upset because they were caught. However, LPN B stated that on 3/29/26 at 10:12 A.M. he/she called the administrator and explained in detail that Resident #1 said he/she was forced into the sexual act, and that the administrator responded that the residents had a sexual history, so it was okay.
Failure to Secure Door and Supervise Wanderer Resulting in Elopement
Penalty
Summary
The deficiency involves the facility’s failure to ensure a secured unit door was properly secured and supervised, allowing an at-risk resident to exit the building unnoticed. The resident had Alzheimer’s disease, an anxiety disorder, hearing loss, and was assessed as severely cognitively impaired on the MDS. An Elopement Risk Evaluation identified the resident as ambulatory, wandering aimlessly, and at risk for elopement, and the care plan documented that the resident was on a secured unit with impaired cognitive function. Despite this, the resident was last seen around the nurses’ station and dining room in the early evening and was not continuously monitored in a way that prevented unsupervised access to an exit door. On the evening of the incident, staff reported seeing the resident around 8:00–8:10 p.m. near the nurses’ station and dining room. A CMT later attempted to pass medications to the resident at approximately 8:30 p.m. and discovered the resident was not in their room, prompting a Code Pink and an internal search of the unit and facility. Staff, including the CMT and CNA, reported that the door alarm did not sound the night the resident left, and that previously the door could be opened by pushing on it for several seconds, or by using a code, without an alarm sounding. The Administrator and DON stated that prior to the elopement, the doors were configured so that pushing and holding the bar for 15–20 seconds would open the door and trigger an alarm, but staff did not hear an alarm at the time of the incident. A floor tech working on the secured unit acknowledged exiting through the coded door between the rehab and secured units during the relevant time frame and not checking whether anyone was following or whether the door clicked shut behind them, despite prior training to watch the door for residents attempting to leave. The facility’s investigation concluded that the entry door to the facility was not securely closed after staff exited the unit, creating an opportunity for unauthorized egress, and determined that the resident exited through the door between the rehab and secured unit. The resident was later found by EMS approximately 1.5 miles from the facility, wandering and only alert to self, and was transported to the hospital, where no injuries were documented. The nurse practitioner noted the resident was a wanderer, fairly new to the facility, and expected staff to check on the resident every one to two hours.
Incomplete Legionella Water Management and Monitoring Program
Penalty
Summary
Facility staff failed to develop and implement complete policies and procedures for inspection, testing, and maintenance of the facility’s water systems to inhibit the growth of waterborne pathogens, including Legionella. CMS guidance (QSO-17-30) requires certified healthcare facilities to have water management policies and procedures, including a facility risk assessment, a water management program aligned with ASHRAE standards and CDC toolkit, specified testing protocols with acceptable ranges and documentation of results and corrective actions, and compliance with applicable regulations. The facility’s Legionella Infection policy, dated 03/05/20, stated these requirements but the actual implementation and supporting documents did not meet them. Review of the facility’s Water Management Plan showed it included a risk assessment that identified several high-risk areas, such as dead legs in specific rooms and departments, empty resident room bathrooms, and low-rise floor sinks in housekeeping closets. The plan stated that environmental testing would be conducted if there was difficulty maintaining water systems within control limits or if a healthcare-associated Legionella case occurred, and it instructed staff to perform baseline Legionella testing at four specified sites. However, the plan lacked a list of designated water management team members, documentation of monthly review of scheduled monitoring, documentation of baseline or annual Legionella testing, and specific guidance related to the identified high-risk areas. The facility’s Infection Prevention and Control Program, dated 04/10/19, did not contain information related to Legionella. Record review of the Resident Room Water Temperature and Checklist for a three-month period showed staff tested water temperatures in random resident rooms on both wings and also tested water pH, chlorine, and total dissolved solids, but did not indicate the testing locations or include results for all identified high-risk areas. In interviews, the maintenance director reported flushing resident room water lines almost daily but only documenting water checks every two weeks, testing pH and chlorine every two weeks, and not testing for Legionella; the director was familiar with the water management plan only generally and was not familiar with the specific high-risk areas. The Regional Administrator stated the facility should have annual Legionella testing but did not know who conducted it. The owner indicated that corporate maintained a template Water Management Policy but that the facility administrator was responsible for developing and implementing a facility-specific plan. The administrator stated the water management plan should include how water is tested monthly, believed Legionella testing was only done if there was suspicion or a positive case, had not updated the plan since an earlier review, did not document the water management team membership, had not discussed the plan with the maintenance director, and was not familiar with specific risk areas, control measures, or corrective actions.
Improper Emergency Discharge to Hospital and Refusal to Readmit Resident
Penalty
Summary
Facility staff failed to provide an appropriate emergency discharge notice and improperly discharged a resident to a hospital while refusing the resident’s return. The facility’s policy on making an emergency transfer or discharge, revised April 2007, directed staff to only make an emergency discharge when it is in the best interest of residents and to follow specific procedures, including notifying the attending physician and receiving facility, preparing the resident and a transfer form, notifying the representative and family, and assisting with transportation. Record review showed the resident was admitted on 3/3/26 and discharged to the hospital the same day, with a progress note the following day documenting an emergency discharge effective immediately to the local hospital for safety reasons. An Immediate Discharge Notice dated 3/3/26 listed the local hospital as the discharge location for resident and staff safety. In an interview, the administrator stated the resident had been in the building less than 24 hours, had refused care, made threats, and scared staff, and that an emergency discharge to the hospital was done that day; the administrator acknowledged that a hospital is not a discharge location but stated the facility would not take the resident back for the safety of staff and other residents. These actions and documentation show that staff used the hospital as the discharge location and refused readmission, contrary to the facility’s own emergency transfer/discharge policy and without providing an appropriate emergency discharge notice that ensured the transfer/discharge met the resident’s needs and preferences and prepared the resident for a safe transfer/discharge.
Failure to Monitor Bowel Function and Report Repeated Medication Refusals
Penalty
Summary
The deficiency involves the facility’s failure to provide treatment and care according to physician orders, facility bowel protocol, and the resident’s care needs, specifically related to bowel monitoring, constipation management, and medication refusals. The facility’s own Medication Monitoring policy required licensed nurses to report refusals of medications and to identify interventions on the care plan for systematic monitoring of high‑risk medications. The Bowel Protocol required routine monitoring and documentation of bowel movements (BMs), use of a stepwise regimen (milk of magnesia on day three without a BM, bisacodyl suppository on day four, and fleet enema on day five), and prompt provider notification of significant changes such as impaction. For one resident with significant GI history and prior constipation/impaction, staff did not consistently document BMs, did not follow the bowel protocol when BMs were absent for multiple days, and did not notify the physician in a timely manner. The resident had a history of chronic GI blood loss, recurrent constipation, large stool burden, and prior fecal impaction. In mid‑November, the resident was hospitalized for anemia, GI bleeding, and severe constipation with a large fecal impaction, during which a disimpaction was performed and the physician recommended keeping a record of BMs. After return, facility bowel elimination records showed multiple gaps in documentation and prolonged periods without recorded BMs. In early December, there were days with no documentation and no recorded BMs, and staff did not document physician notification or administration of bowel interventions from several consecutive days without BMs. Later in December, the record again showed multiple consecutive days with no BMs documented; staff did not administer bowel interventions until the sixth day and did not document physician notification until that time. A nurse’s note on that day described the resident having no BM for five to six days, vomiting coffee‑ground emesis, and being sent to the hospital, where hospital records documented stercoral colitis, fecal impaction, and a moderate to large amount of stool throughout the colon. Despite the resident’s history and the physician’s expectation for close monitoring, the February Treatment Administration Record showed an active order to monitor BMs daily with a requirement that the resident have a BM every other day and to give a Dulcolax suppository if no BM every other day, yet nursing staff failed to document monitoring on multiple shifts. The resident’s care plan did not reflect the increased BM monitoring ordered after the hospitalization for constipation/impaction. Interviews with RNs, LPNs, CNAs, the MDS coordinator, ADON, DON, and the physician showed inconsistent understanding and implementation of the bowel protocol and monitoring orders; staff acknowledged that monitoring had not been consistent and that the system for tracking BMs was not effective. The deficiency also includes failure to notify the physician of multiple medication refusals for this resident. Throughout February, the MAR showed repeated refusals of numerous ordered medications, including baclofen, bisacodyl, Carafate, Colace, Dexilant, ferrous sulfate, folic acid, metoprolol, Miralax, pravastatin, Remeron, and Senna‑S, often refused more than ten times in the month. The facility’s Medication Monitoring policy required nurses to report refusals of medications to the physician, but the medical record contained no documentation of physician notification regarding these repeated refusals. Nursing staff and the MDS coordinator acknowledged that the resident refused medications and that they used nursing judgment about when to notify the physician, but several staff did not know how many refusals should trigger notification, and some believed the physician was aware without recalling specific contacts or documentation. The physician stated that he knew the resident sometimes refused medications but was not aware of the high frequency of refusals in February and stated he wanted to know when refusals occurred so often. Overall, the actions and inactions leading to the deficiency included failure to consistently document and monitor BMs per order and protocol, failure to implement ordered bowel interventions when BMs were absent for multiple days, failure to update the care plan to reflect increased bowel monitoring after hospitalization for constipation/impaction, and failure to notify the physician of frequent medication refusals as required by facility policy. These failures occurred despite the resident’s known history of GI bleeding, recurrent constipation, fecal impaction, and prior hospitalizations for GI issues and constipation.
Failure to Keep Call Lights Within Reach for Two Residents
Penalty
Summary
The deficiency involves the facility’s failure to reasonably accommodate residents’ needs and preferences by not ensuring call lights were within reach, contrary to its own “Answering the Call Light” policy. That policy required staff to keep call lights within easy reach for residents in bed or confined to a chair and to frequently check residents unable to use the call light. Despite this, surveyors observed multiple instances where residents’ call lights were out of reach or on the floor, and staff interviews confirmed that the expectation was for call lights to be accessible at all times when residents were in their rooms. One resident had diagnoses including type 2 diabetes, acute kidney failure, and an above-knee amputation, with cognition changing from intact on admission to moderately impaired on a subsequent MDS. The resident’s care plan addressed admission for LTC, need for assistance with bed/chair mobility, transfers, and locomotion, and use of a wheelchair with safety reminders, but did not address the resident’s multiple falls or any fall interventions. Facility event reports documented numerous falls, both witnessed and unwitnessed, over a three‑month period. During several observations on different days and times, this resident was seen asleep in a wheelchair by the bed, with the call light out of reach—on the ground on the opposite side of the bed or under the bed—despite staff acknowledging the resident fell frequently and liked to sleep in the wheelchair. Another resident had diagnoses including Alzheimer’s disease and dementia, was unable to communicate, and had all four extremities contracted. The care plan identified risk for dehydration and increased pain due to contractures, skin integrity issues, and hospice care, with specific interventions to keep the call light within reach and remind the resident to call for assistance. However, during multiple observations, this resident was lying in bed with the call light positioned at the foot of the bed or on the floor under the bed, out of reach. Staff, including an LPN and a CNA, stated that call lights should be within reach for all residents regardless of cognitive status and that frequent rounding was expected if a resident could not use the call light. The Administrator and DON also stated they expected call lights to be in reach for all residents at all times and specifically for residents with frequent falls, underscoring that the observed conditions did not meet facility expectations or policy.
Resident Physically Abused During Forceful Arm Repositioning
Penalty
Summary
The deficiency involves the facility’s failure to protect a resident from physical abuse and to honor the resident’s right to be free from the willful infliction of physical harm. The facility’s abuse policy defined abuse as the willful infliction of injury, unreasonable confinement, intimidation, or punishment resulting in physical harm, pain, or mental anguish, and required staff training in abuse prevention and sensitivity to residents’ rights and needs. The policy also required that all incidents, allegations, or suspicions of abuse be documented and investigated. Despite these policies, a staff member, identified as Restorative Aide/CNA E, used excessive force while attempting to reposition a resident’s arm, in a manner inconsistent with the resident’s care plan and the facility’s abuse prevention standards. The resident involved had severely impaired cognition, unclear speech, and was non-verbal, with dependence on staff for all ADLs, and weighed 213 lbs. The resident’s care plan identified impaired communication and decision-making, with approaches that included explaining procedures prior to tasks, providing cues and reorientation, offering simple choices, and using alternative communication methods as needed. On observation, the resident was seated in a wheelchair at the nurse’s desk with his/her arm positioned on the back of the wheelchair and looped around the handlebar. Restorative Aide/CNA E stood to the right of the resident and repeatedly attempted to move the resident’s right arm forward. The resident responded with non-verbal refusals, moving the arm away and then propelling slightly forward to grasp the wheelchair wheel. Despite these non-verbal refusals, Restorative Aide/CNA E pried the resident’s fingers off the wheelchair wheel, grabbed the resident’s right arm with one hand while placing the other hand behind the triceps area, and forcefully jerked the arm forward. This action caused the resident’s seated body to lurch forward to the point that the resident nearly fell out of the wheelchair onto the tile floor. A subsequent observation showed the aide wiping the resident’s hands with a washcloth that had a red substance on it. Shortly afterward, the resident, when interviewed, stated that staff were rough and that he/she was afraid. Review of security camera footage with facility leadership showed the aide tugging and pulling on the resident’s arm in a forward motion multiple times, with the resident refusing further assistance and the aide becoming more aggressive. A laundry assistant also reported seeing the aide yelling and grabbing at the resident, with the resident resisting and fighting to get the aide off, and believed the incident affected the resident’s behavior afterward. These observed and documented actions constituted the use of excessive force and physical abuse toward the resident. Additional interviews further described the context of the incident. Restorative Aide/CNA E stated that the resident liked to sit with the arm behind the chair and claimed to be repositioning the arm at the resident’s request, acknowledging that the resident’s hand was locked on the wheelchair wheel and that the aide moved it off. The aide reported the resident complained of arm pain and that a red substance seen on the arm was ketchup from lunch, and did not believe the handling was rough. In contrast, an LPN who had cared for the resident for three months stated the resident commonly rested the arm behind the wheelchair, had never required arm repositioning for that posture, and had not complained of arm pain in that position. Facility leadership, after viewing the video, agreed that the staff member used excessive force and that the aide should have stopped and re-approached the resident instead of continuing to pull and tug on the arm in the face of resistance. These facts collectively demonstrate that the resident’s right to be free from physical abuse was not upheld.
Failure to Provide Consistent Wound Care and Accurate Skin Assessment Documentation
Penalty
Summary
The deficiency involves the facility’s failure to provide consistent wound treatments, timely and accurate wound orders, and accurate skin assessments for two residents with wounds. For one resident with multiple comorbidities including open right foot wound, coccyx pressure ulcer, stroke, hemiplegia, dysphagia, severe protein-calorie malnutrition, seizures, and peripheral vascular disease, the care plan in use during the survey contained no problems, goals, or interventions related to skin or wound prevention, despite these conditions. A readmission skin observation documented no abnormalities, but shortly afterward an NP note identified a new open area to the right ankle and ordered cleansing and Medi Honey treatment. The corresponding physician orders reflected Medi Honey treatment to the right buttocks, but there was no EMR order for the right ankle wound treatment on the MAR/TAR. Multiple subsequent skin observation reports and wound doctor notes documented MASD and a stage 3 right hip pressure injury with specific measurements and treatment orders, yet the documentation of wound locations was sometimes incomplete or inconsistent. Medication and treatment administration records for this resident showed numerous missed or undocumented wound care treatments. The December and January MAR/TARs reflected missed opportunities for Medi Honey and right hip dressing changes, including refusals without required progress notes and missed treatments without explanation. In February, barrier cream and zinc oxide orders for the peri area and buttocks were documented as missed in all or many opportunities, and wound treatments to the right buttocks, right hip, and right ankle were missed multiple times without progress notes. A new ankle wound was noted by the DON, with an NP confirming the resident did not need hospital evaluation and suggesting continuation of the wound doctor’s plan, and later documentation described a right ankle/foot stage 2 ulcer with specific measurements. However, the EMR showed missed treatments for the ankle wound and the facility’s wound report later listed multiple MASD sites (right buttocks, coccyx, groin) with onset dates and durations, indicating these wounds were not present on admission but had remained open for extended periods. For a second resident with morbid obesity, bipolar disorder, and intellectual disability, the annual MDS showed no skin concerns, and the care plan in use during the survey contained no skin-related problems, goals, or preventive interventions, despite a Braden score of 11 indicating high risk for pressure injury. Physician orders included offloading pressure areas on the heels and elevating extremities every shift, as well as an order to cleanse the right lateral ankle and apply a foam dressing every three days. Wound specialist notes indicated the resident was not seen on two occasions, once due to being away with family and once because the DON reported the right ankle wound as healed. Weekly skin observation reports in March documented no skin abnormalities, yet the March MAR/TAR showed ongoing documentation of right ankle dressing changes and refusals. On observation, the resident had a foam dressing on the right ankle dated several weeks earlier, and the LPN acknowledged the outdated dressing, stated night shift was scheduled to change it, and then discovered in the EMR that the resident was listed as refusing care over a prolonged period, although the LPN was unaware of the wound and it had not been mentioned in shift report. The wound measured 2 cm by 2 cm at that time, and the DON later described discoloration to the left heel and stated he could not make clinical decisions on staging without the wound doctor. A wound specialist note that same day identified a new stage 2 pressure injury over the right ankle with specific measurements and treatment orders, while the facility’s wound report listed the same area as an abrasion with different initial measurements, demonstrating inaccurate and inconsistent documentation of the wound’s status and type. The DON stated that nursing staff were expected to follow facility policies, that weekly assessments were completed but not ordered, and that staff were prompted in the EMR scheduler. The DON explained that shift nurses were expected to enter treatment orders or provide them to the DON to enter, that nurses were expected to document progress notes when residents declined treatments, and that the medical doctor should be notified of new hospital wound treatment recommendations. The DON also stated that care plans should be updated within 24–48 hours to reflect new changes and that staff should attempt a second approach or allow time before documenting a refusal. Despite these expectations and the facility’s wound management policy requiring Braden assessments, daily or weekly skin checks based on risk, accurate wound differentiation and documentation, and consistent use of wound protocols, the records for both residents showed failures to consistently administer ordered treatments, failures to enter and maintain accurate wound treatment orders in the EMR, and failures to accurately document skin assessments and wound characteristics needed for appropriate follow-up and monitoring.
Failure to Implement Fall Interventions and Complete Smoking Safety Assessment
Penalty
Summary
The deficiency involves the facility’s failure to maintain an accident‑hazard‑free environment and to provide adequate supervision and interventions to prevent accidents, specifically falls and unsafe smoking. For one resident with lower extremity impairment, an above‑knee amputation, diabetes, and acute kidney failure, the admission MDS showed a need for partial to moderate assistance with transfers and use of a wheelchair. The resident’s care plan addressed general needs for assistance with bed/chair mobility, transfers, and locomotion, and noted the need for monitoring to prevent falls, but it did not address the resident’s actual history of multiple falls or specify any individualized fall interventions. Facility event reports documented numerous falls over several months, including unwitnessed and witnessed falls in the bathroom and room, often related to the resident attempting independent transfers from wheelchair to toilet or from bed to wheelchair without assistance. Fall investigations dated across this period identified root causes such as the resident leaving the dining area and attempting to transfer independently in a common bathroom, and attempting to get out of bed and into a wheelchair without assistance despite having an amputated leg. These investigations documented that the resident was encouraged or educated to ask for help or call for assistance, but no new interventions were recorded following these events. Observations by surveyors showed the resident seated in a wheelchair by the bed with eyes closed on multiple occasions, with the call light not in reach and at times on the floor on the opposite side of the bed. The Director of Therapy stated the resident was receiving PT, OT, and speech therapy and recommended a wedge (tilt‑in‑space) wheelchair with foot pedals, more frequent rounding, and ensuring the call light was in reach, and expected these interventions to be reflected on the care plan. An LPN and facility leadership acknowledged the resident had frequent falls and that interventions, including those tried such as frequent rounding and ensuring call light access, should have been documented on the care plan. The deficiency also includes failure to assess another resident for smoking safety. This resident had diagnoses including Huntington’s disease and weakness, with moderately impaired cognition documented on the admission MDS. Review of the electronic medical record showed no smoking assessment, despite the facility’s smoking policy requiring assessment at admission and at least quarterly or with significant change to determine needed assistance and supervision. Surveyor observations documented this resident smoking outside on more than one occasion. An LPN, the Administrator, and the DON all stated that a smoking assessment should have been completed upon admission to ensure the resident’s safety while smoking, but no such assessment was found in the record.
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