Portagepointe
Inspection history, citations, penalties and survey trends for this long-term care facility in Hancock, Michigan.
- Location
- 500 Campus Drive, Hancock, Michigan 49930
- CMS Provider Number
- 235624
- Inspections on file
- 20
- Latest survey
- May 29, 2025
- Citations (last 12 mo.)
- 0
Citation history
Health deficiencies cited at Portagepointe during CMS and state inspections, most recent first.
The facility did not ensure that the Kitchen Manager, who had not completed the Certified Dietary Manager (CDM) exam, was properly qualified to perform resident nutritional assessments. Despite completing the coursework, the Kitchen Manager had not taken the certification exam and was carrying out key dietary responsibilities without the required credentials, affecting all residents.
Surveyors observed multiple instances of expired and unlabeled food products in several kitchen areas, as well as improper use and inadequate sanitization temperatures in the high-temperature dish machine. The Kitchen Manager confirmed that food items were not consistently labeled or discarded as required, and staff continued to use a malfunctioning dish machine that did not reach the necessary sanitizing temperature.
Surveyors found that food items brought in by visitors, such as a pickle jar and health shakes, were stored in the refrigerator without required labels indicating the resident's name or date of entry. The facility's policy mandates labeling and timely disposal of such items, but these procedures were not followed, resulting in unmarked and potentially outdated food being stored.
A resident with severe cognitive impairment and a history of UTIs had a Foley catheter inserted by an RN without obtaining a physician's order or notifying the responsible party. The DON confirmed there was no appropriate diagnosis for catheter use, and facility policy requiring provider orders and diagnosis confirmation was not followed.
A fire alarm pull station was observed to be blocked in the Delaware dining room near the courtyard doors, making it inaccessible and in violation of NFPA 101 requirements for manual fire alarm system initiation. This was confirmed by the Facilities Director during the inspection.
Surveyors found that shower curtains in multiple resident rooms were within 18 inches of sprinkler heads, violating NFPA 13 requirements, and also noted missing ceiling tiles in two utility areas. These issues were confirmed by the Facilities Director.
A section of the Delaware dining room was used as a temporary food storage and preparation area, containing refrigerator/freezer units and combustible boxes, and was separated from the corridor by portable dividers that did not meet egress requirements, violating NFPA 101 standards.
Surveyors observed a fan in an office area powered by an extension cord connected to another extension cord, a setup confirmed by facility leadership. This arrangement does not comply with NFPA 70 requirements, which prohibit using extension cords as a substitute for permanent wiring, and could affect two occupants in the event of an electrical issue.
The facility failed to ensure timely physician response to MRR recommendations for two residents. One resident had a GDR recommendation delayed by two months, and another had recommendations for GDR and anticoagulation therapy review delayed by two and three months, respectively. The facility lacked a formal policy for MRR or timeframes for physician response.
The facility failed to address multiple food safety and sanitation deficiencies, including improper sanitizing of the dish machine, lack of air gaps in kitchen sinks, outdated food, contamination of food trays, improper testing of sanitizing solutions, and improper stowing of soiled dishes. Staff interviews revealed a lack of knowledge regarding food expiration dates and sanitizing procedures, potentially exposing residents to foodborne illnesses.
The facility failed to provide a safe, functional, and sanitary environment in the kitchen facilities, lacking commercial-grade equipment, proper sinks, and adequate space for food preparation and dishwashing. Interviews with staff confirmed ongoing issues, including malfunctioning ovens, leaking dish machines, and inappropriate practices for handling wet dishes.
A resident with diabetes and other medical conditions experienced a significant delay in blood glucose monitoring and glucagon administration after being found lethargic and unresponsive. The delay was due to the unavailability of emergency glucagon in the resident's hall and the nursing staff's lack of awareness of its location. The Nursing Home Administrator acknowledged the concern.
Unqualified Dietary Manager Performing Nutritional Assessments
Penalty
Summary
The facility failed to ensure that the dietary department was staffed with sufficient and properly trained personnel to fulfill the functions and duties of nutritional services. Specifically, the Kitchen Manager had not completed the Certified Dietary Manager (CDM) exam, despite being in the position for over a year. Although the Kitchen Manager had finished the required coursework, he had not yet scheduled or taken the certification exam and was performing resident nutritional assessments without this qualification. This deficiency was identified through interview and record review, and it was confirmed that the Kitchen Manager was responsible for key dietary functions without the necessary certification. The report references the FDA Food Code 2017, which requires that the person in charge demonstrate knowledge and proficiency through certification, highlighting that the facility did not meet these regulatory requirements for all 56 residents potentially affected.
Deficient Food Storage, Labeling, and Dish Machine Sanitization
Penalty
Summary
The facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety. During the initial kitchen tour, surveyors observed multiple instances of expired food and food products that were not properly labeled or dated across several kitchen areas, including [NAME] House, Delaware House, Bath House, Wiona House, and Medora. Specifically, there were 13 expired foods in three refrigerators in one area, four expired foods and three potentially hazardous foods (PHF) not labeled with an open date in another, and additional expired or unlabeled foods in other locations. The Kitchen Manager confirmed that all opened food products should be labeled with a use-by date and expired items should be discarded, in accordance with FDA Food Code requirements. Additionally, the facility failed to ensure that high-temperature dish machines were routinely tested for proper sanitizing of food contact surfaces. Observations revealed that the high-temperature dishwasher in the Pewabic Kitchen did not reach the required sanitizing temperature, with final rinse temperatures recorded at 137°F and 117°F, both below the FDA-required 160°F. The sanitization strip used did not indicate proper sanitization, and staff were observed using the malfunctioning dish machine, including manually holding the door shut and using a towel to collect leaking water. These practices did not meet professional standards for food safety and sanitation.
Failure to Label and Monitor Food Brought in by Visitors
Penalty
Summary
During a kitchen tour, surveyors observed that food items brought in by visitors for residents, including a glass pickle jar and two health shakes, were stored in the facility refrigerator without any labels indicating the resident's name or the date the items were brought in. The Kitchen Manager confirmed that facility policy requires all such items to be labeled with the resident's name and date of entry. Review of the facility's policy further specified that perishable food from outside sources should be labeled and stored in the refrigerator, and prepared food items should be discarded within 72 hours if not consumed. The failure to label and monitor these items resulted in unmarked and potentially outdated food being present in the refrigerator units used by residents.
Foley Catheter Inserted Without Physician Order or Notification
Penalty
Summary
A deficiency occurred when a resident with a history of urinary tract infections, Alzheimer's disease, dementia, and anxiety disorder was found to have a Foley catheter inserted without a physician's order or appropriate diagnosis. The resident's cognitive skills were severely impaired, and the responsible party was not notified prior to the catheter insertion. The family member expressed concern upon learning about the catheter placement, stating that she had not been contacted for permission. The Director of Nursing confirmed that the physician was not called to obtain an order for the catheter, and acknowledged that there was no diagnosis justifying its use. The registered nurse who inserted the catheter reported making the decision independently due to the resident seeping urine, without consulting the physician or notifying the responsible party. Facility policy requires confirmation of a provider's order and an appropriate diagnosis before catheter insertion, which was not followed in this instance.
Blocked Fire Alarm Pull Station in Dining Room
Penalty
Summary
A deficiency was identified when a fire alarm pull station was found to be blocked in the Delaware dining room near the courtyard doors. This arrangement violates the requirements for manual initiation of the fire alarm system as specified by NFPA 101, 9.6.2.7, which mandates that manual alarm boxes must be visible and continuously accessible. The observation was made during a facility inspection and was confirmed by the Facilities Director at the time of the survey. No information regarding specific residents, their medical history, or their condition at the time of the deficiency was provided in the report.
Plan Of Correction
K342: Fire Alarm System Initiation The facility will ensure manual initiation of the fire alarm system is arranged as required. This will be accomplished with the following:
Sprinkler System Obstructions and Missing Ceiling Tiles
Penalty
Summary
The facility failed to maintain compliance with NFPA 13 standards for automatic sprinkler system installation and maintenance. During an inspection, surveyors observed that multiple resident room shower curtains were positioned within 18 inches of the sprinkler head spray pattern, which is not permitted under NFPA 13, section 8.5.5.2. Additionally, ceiling tiles were found to be missing in the Pewabic House Pantry and the Franklin House Clean Utility rooms. These deficiencies were confirmed by the Facilities Director at the time of discovery. No specific information about individual residents, their medical history, or their condition at the time of the deficiency was provided in the report.
Plan Of Correction
K351: Sprinkler System Installation The facility will ensure the sprinkler system is installed as required. This will be accomplished with the following: The facility will inventory all shower curtains in the facility and replace the shower curtains that are within 18" of the sprinkler head spray pattern. The facility will visually inspect each shower curtain in the facility to identify any that are not compliant, and these will be replaced. The facility will work with the Materials Management department to ensure that the appropriate shower curtains are stocked in the supply room so that when a curtain needs to be replaced, it is replaced with a compliant curtain. The facility will ensure all ceiling tiles are in place in two locations: Pewabic house pantry and Franklin clean utility room. This will be accomplished by replacing all missing ceiling tiles in these locations. The facility will conduct a weekly audit to look for missing ceiling tiles throughout the entire facility. If a missing ceiling tile is identified, the NHA will submit a work order to the Facilities department to have the ceiling tile replaced or reinstalled that day. All staff will be provided education that all ceiling tiles need to be in place at all times unless being actively worked on. All staff will sign off on this education. If staff notice a ceiling tile is missing, a work order needs to be submitted to the Facilities department to have the tile replaced or reinstalled that day.
Improper Storage and Egress in Dining Room Area
Penalty
Summary
A portion of the Delaware dining room was observed to have been converted into a temporary storage area for food preparation and storage, which included the use of three refrigerator/freezer units and the storage of multiple combustible boxes. This area, open to the corridor, did not meet the provisions required by NFPA 101, 19.3.6.1(1)(a), as it was separated from the rest of the unit only by portable cubicle dividers. These dividers failed to maintain the necessary egress requirements as specified by NFPA 101, 19.3.6.1(7)(c). The deficiency was confirmed by the Facilities Director during the surveyor's observation.
Plan Of Correction
K361: Corridors - Areas Open to Corridor The facility will ensure spaces open to corridors meet all provisions as required. This will be accomplished by the following: • The facility will remove dry storage including combustible boxes located in the temporary kitchen area. These items will be moved to the Franklin clean utility room and/or the Medora pantry, until the new commercial kitchen is completed. Expected completion date for new commercial kitchen is 7.4.25. • The facility will audit the temporary kitchen space daily to ensure that combustibles remain removed from the temporary kitchen area. Audits will be done until the time the new commercial kitchen is completed, expected completion date 7.4.25. • No other residents affected, as we only have one temporary kitchen set up. • Commercial kitchen completion is expected 7.4.25. The temporary kitchen will be taken down and moved to the new kitchen. Once the new kitchen is in place, there will no longer be an issue.
Improper Use of Extension Cords for Electrical Equipment
Penalty
Summary
A deficiency was identified when, during an observation in the Wynona Den Office, a fan was found plugged into an extension cord, which was then plugged into another extension cord to supply power. This setup was confirmed by both the Facilities Director and the Administrator at the time of discovery. The use of extension cords in this manner does not comply with NFPA 70, section 400.8, which prohibits the use of extension cords as a substitute for permanent wiring. The report notes that this practice could affect two occupants in the event of an electrical overload or short circuit.
Plan Of Correction
K920: Electrical Equipment - Power cords and Extension cords The facility will ensure that power strips are in compliance with code and that extension cords are not used. This will be accomplished by: The facility will work with the Facilities department to have an additional electrical outlet installed in the wall. The facility will educate all staff that extension cords are not to be used and that power strips need to meet code requirements. All staff will sign off on this education. The facility will work with the staff member who uses this office to educate them that extension cord use is prohibited, and this staff member will sign an attestation of understanding that they will not use inappropriate power strips or extension cords. This employee's office will be audited weekly for 3 months to ensure compliance.
Failure to Ensure Timely Physician Response to MRR Recommendations
Penalty
Summary
The facility failed to ensure timely physician response to Medication Regimen Review (MRR) pharmacy recommendations for two residents. Resident #19, who has diagnoses including progressive neurological conditions, heart failure, hypertension, multiple sclerosis, anxiety, chronic pain, and depression, had a recommendation for a Gradual Dose Reduction (GDR) of psychotropic medications made by the pharmacist in January 2024. However, the physician did not sign the MRR until March 2024. The facility did not have a policy for MRR or timeframes for physician response, as acknowledged by the Nursing Home Administrator (NHA) and Director of Nursing (DON). The Drug Regimen Review Procedure provided by the pharmacist was not formally adopted by the facility. Resident #52, with diagnoses including non-traumatic brain dysfunction, diabetes mellitus, Alzheimer's disease, and other conditions, had a recommendation for a GDR of psychotropic medications made in September 2023, which the physician declined approximately two months later. Another recommendation for periodic review of anticoagulation therapy made in December 2023 was signed by the physician in March 2024. The physician could not explain the delays, suggesting that documents sent to his office might have caused the delay. The NHA stated that a one-month timeframe would be considered timely for physician response, but the facility lacked a formal policy to enforce this.
Food Safety and Sanitation Deficiencies
Penalty
Summary
The facility failed to identify and implement corrective actions in response to multiple deficiencies related to food safety and sanitation. Observations revealed that the mechanical dish machine did not demonstrate proper sanitizing, and there were improper air gaps in the kitchen sinks, which could lead to backflow of contaminated wastewater. Additionally, outdated time/temperature-controlled food was found accessible for use, and food trays prepared for meal service were observed to be contaminated by water splashing from a nearby hand sink. The facility also failed to demonstrate proper testing of the sanitizing solution used for meal preparation countertops, as the testing was conducted outside the acceptable temperature range for accuracy. Furthermore, soiled dishes and utensils were improperly stowed, making them accessible to residents and guests, which is against professional standards for food service safety. Interviews with kitchen staff revealed a lack of knowledge regarding the expiration dates of food products and the proper use of sanitizing test strips. The kitchen manager and cooks were unaware of how to read the dating system on food containers and the temperature restrictions for the sanitizing solution test strips. These deficiencies potentially exposed all 59 residents to foodborne illnesses due to improper food handling and sanitation practices. The facility did not have a system in place to address these issues, leading to the observed deficiencies.
Inadequate and Dysfunctional Kitchen Facilities
Penalty
Summary
The facility failed to provide an environment that was safe, functional, and sanitary for residents, staff, and visitors, specifically in the kitchen facilities used for food storage, preparation, and delivery. The main preparation kitchen, originally designed as a household kitchen, was inadequate and lacked commercial-grade equipment, including ovens, refrigeration units, and appropriate storage space. The kitchen also had a small three-compartment sink with waste lines directly connected to the sanitary sewer lines, lacking required air gaps, and compartments too small for large baking and cooking dishes. Additionally, the kitchen did not have a food preparation sink, and the under-the-counter dish machine waste line was improperly installed. Countertops were replaced with non-commercial plastic laminate, and the kitchen lacked a designated housekeeping closet for cleaning supplies and equipment. The dining room kitchen, also used for cooking, had inadequate space for soiled dishes and was observed to have discolored, stained, and pitted sinks, leaking dish machines, and temporary fabric barriers reducing usable dining space. Wet dishes were placed on wheeled carts over carpeted areas, making them difficult to clean properly. The interior of the sink base cabinet was deteriorating and in poor condition. Interviews with kitchen staff and the Nursing Home Administrator confirmed the ongoing issues with the kitchen facilities. Cook C reported that the ovens did not always work correctly, making it difficult to heat food properly, and there was not enough space to store soiled dishes. The small under-counter dish machine leaked water onto the floor regularly, and staff had to wash all cooking equipment and residents' soiled dishes in the machine. There was no acceptable location to place racks of wet dishes after being removed from the dish machine, leading to inappropriate practices such as placing wet trays on wheeled carts behind a temporary wall over carpeting. The Nursing Home Administrator confirmed that the facility had agreed to commence construction of new kitchen facilities following the previous year's survey, but no contracts had been signed, and no construction had begun to address the identified issues.
Delay in Blood Glucose Monitoring and Glucagon Administration
Penalty
Summary
The facility failed to ensure timely monitoring of blood glucose and administration of glucagon for a resident (R59) who was prescribed insulin and other blood glucose-lowering medications. The resident, who had a history of stroke, end-stage renal disease, diabetes mellitus, and hemiplegia, was found lethargic and less responsive. Despite the facility's hypoglycemic protocol, which required immediate blood glucose assessment and administration of glucagon for severe hypoglycemia, there was a significant delay in both actions. The resident's blood glucose was not checked until 54 minutes after being found unresponsive, and glucagon was administered only after this delay, resulting in a prolonged period of severe hypoglycemia for the resident. The resident's blood glucose levels were critically low at 23 mg/dL when first assessed, and multiple glucagon injections were required to stabilize the levels. The delay in treatment was attributed to the unavailability of emergency glucagon in the resident's hall and the nursing staff's lack of awareness of its location. Interviews with the nursing staff and the Director of Nursing (DON) revealed that emergency glucagon was not readily available in all facility halls, and the staff was not adequately informed about its storage locations. The Nursing Home Administrator (NHA) acknowledged the concern and agreed that the delay in assessment and administration of glucagon was problematic. The NHA expected glucagon to be administered within 10 minutes of finding a diabetic resident lethargic and unresponsive.
Latest citations in Michigan
The facility failed to implement its abuse prohibition policy and to ensure immediate reporting of suspected abuse, misappropriation, and injury of unknown origin. A resident with dementia and insomnia reported receiving diphenhydramine for several weeks from a nurse despite having only a one-time order, while an LPN and the supply clerk observed missing diphenhydramine stock and expressed concern it was being given without orders but did not report this to the administrator. Another cognitively intact resident with anxiety reported that two video games were missing and believed they were stolen, but the allegation was only shared with an unidentified staff member and was never reported to the administrator or state agency. In a separate case, a severely cognitively impaired resident was found with a large right forearm bruise of unknown origin that was first noted on a prior shift, not immediately reported to leadership, and subsequently reported to the state agency outside the required 2-hour timeframe.
The facility failed to timely and accurately report multiple allegations of abuse, neglect, and mistreatment to the State Agency. In one case, a resident with dementia and a history of falls sustained a hip fracture after being struck by a medication cart; a CNA who witnessed the event reported to administration that an LPN had pushed the cart recklessly, but her concerns were not investigated or reported as potential mistreatment. In another case, a resident with dementia and insomnia reported receiving diphenhydramine for sleep from a male nurse despite having only a one-time order, and an LPN reported concerns that a nurse was giving diphenhydramine without orders after finding opened bottles in the memory care medication room, yet this allegation was not reported. In a third case, a cognitively impaired resident alleged that a night-shift nurse grabbed and twisted her arm during incontinence care, with a bruise observed by an LPN; although the administrator was notified that morning, the incident was reported to the state more than two hours after the allegation and with an inaccurately late discovery time documented in the reporting system.
The deficiency involves the facility’s failure to thoroughly investigate two separate allegations of potential abuse and mistreatment. In one case, a resident with dementia and a known fall risk sustained a hip fracture after contact with a medication cart; documentation and multiple staff interviews conflicted about who witnessed the event and whether the cart struck the resident, yet the administrator relied primarily on an LPN’s account, conducted only a brief inquiry, and did not interview all identified witnesses. In the second case, a resident with vascular dementia reported receiving diphenhydramine for sleep from a male nurse despite having no order, and an LPN described finding opened and replaced bottles of diphenhydramine in the memory care medication room and statements suggesting it was being used to make residents sleep, but the facility’s investigation did not include interviewing this LPN and no incident report was submitted to the state agency.
A resident with severe cognitive impairment, bowel and bladder incontinence, and identified risks for falls and impaired skin integrity requested a brief change via call light. An activity assistant answered, turned off the call light, and left without providing care or notifying nursing staff. For over 30 minutes no staff returned, and when a CNA later entered only to deliver a meal tray, the resident was found with a soiled brief, visibly soiled linens, and dried stool on the buttocks, appearing distressed and repeatedly calling out about her diaper. The CNA, who had not been informed of the earlier request, then provided incontinence care. These events occurred despite facility policies requiring timely incontinence care and that call lights remain on until the resident’s request is met.
A resident with severe cognitive impairment, dementia, bipolar disorder, anxiety, PTSD, and profound hearing loss had care plans directing staff to use calm, individualized communication and behavioral approaches, allow time, avoid rushing, and re-approach when she became combative or refused care. Over the course of a night, multiple CNAs reported that she repeatedly refused incontinence care and became combative when approached, leading them to back off and re-approach later. Despite this history and the care plan guidance, an LPN and CNA later entered her room while she was half-asleep, pulled back her covers, and proceeded to change her wet brief as she tried to hit and kick; the LPN held her hands/arms while the CNA completed the change. The next day, staff observed that the resident was frightened, reported that a male staff member had grabbed her arm, and noted bruising on her forearm. These actions did not follow the resident’s behavior management and communication interventions and resulted in agitation, distress, resistance to care, and bruising.
A resident with severe cognitive impairment and a history of combative behavior repeatedly refused incontinence care and became physically aggressive when staff attempted to change a saturated brief. An LPN briefly held the resident’s arms to prevent being struck while a CNA completed the brief change, after which the resident allowed care. The next day, the resident reported that a male staff member had grabbed her arm, and an LPN observed bruising and fear but did not document these findings. Neither the pattern of care refusals and combativeness nor the subsequent bruising and related complaint were recorded in the EMR, despite facility policies requiring documentation of such behaviors and events, resulting in an incomplete and inaccurate medical record.
Two residents experienced development and worsening of coccyx and heel pressure ulcers due to the facility’s failure to implement and document ordered preventive and treatment interventions. One resident with severe cognitive impairment and mobility dependence had MASD, a non-blanchable heel, and orders for Triad paste and heel boots that were never documented as applied, no pressure-reducing surfaces or turning program on the MDS, and no skin notes for several days until an LPN discovered an undocumented coccyx ulcer under a foam dressing; later wound assessment showed an unstageable coccyx ulcer and a heel DTI acquired in the facility. Another resident admitted with a small coccyx open area and DVT had an order for barrier cream and a skin risk care plan, but there was no documentation of barrier cream use, the care plan was not updated when a stage 2 ulcer was identified, and multiple subsequent wound treatment orders (Triad paste, oil emulsion/alginate, Manuka Honey, Santyl, Dakin’s) were administered less frequently than prescribed, with delayed initial wound assessment and progression to a larger stage 3 coccyx ulcer requiring hospital transfer. The facility’s own wound and skin management policy requiring routine preventive care, daily CNA skin checks, and nurse skin assessments on bath days was not consistently followed as evidenced by missing documentation and treatment gaps.
Multiple cognitively impaired, high fall-risk residents experienced recurrent falls and serious injuries when staff failed to provide adequate supervision, safe transfers, and proper equipment use. One resident with dementia and prior hip fracture had several unwitnessed falls in the bedroom and near the nurses’ station, with investigations limited to adding non-skid strips, a fall mat, and low bed positioning rather than addressing recent illness, weakness, or sedation, and some interventions were not added to the care plan. Another resident with dementia, stroke, AFIB, and frequent falls, assessed by hospital PT as needing two-person assist, was care planned for only one-person contact guard and was repeatedly observed ambulating independently with an unsteady gait while staff did not assist or redirect; falls with head trauma and intracranial hemorrhage occurred, and staff held inconsistent understandings of required assistance and were not consistently interviewed after the events. Additional residents were pushed in wheelchairs without footrests, causing their feet to drag, despite available footrests and facility expectations, and one severely cognitively impaired resident’s fall investigation and care plan update regarding bed height were delayed and documented after discharge, with incomplete root-cause analysis.
A resident with morbid obesity, moderate cognitive impairment, and dependence on staff for toileting hygiene fell from a bariatric bed during incontinence care when staff did not ensure the resident was centered in the bed or adequately supervised while turning. The resident reported being instructed to cross one leg over the other and turn, then sliding off the bed when they flung their leg over, with only one staff member actively changing them. Facility records and CNA interviews showed the resident was close to the bed’s edge, staff positioning was inadequate, and required witness statements were not obtained in accordance with the facility’s fall reduction policy.
A resident with severe cognitive impairment and multiple medical conditions was transferred to a hospital in the afternoon for behavioral symptoms, as documented in nursing progress and discharge notes. However, the March MAR shows that an LPN documented administration of bedtime doses of magnesium oxide, metoprolol tartrate, and Seroquel later that evening, within the facility’s established bedtime medication window, even though the resident was no longer in the building. The DON confirmed the discrepancy between the transfer documentation and the recorded medication administration, indicating that medications were charted as given after the resident had been discharged.
Failure to Implement Abuse Policy and Immediately Report Suspected Abuse, Misappropriation, and Injury of Unknown Origin
Penalty
Summary
The deficiency involves the facility’s failure to ensure staff implemented the abuse prohibition policy and procedures, resulting in multiple incidents of potential abuse, neglect, and misappropriation not being reported immediately to the abuse coordinator/administrator. For one resident with vascular dementia and insomnia, the record showed only a single one-time order for diphenhydramine 25 mg (two tablets) by mouth, with no ongoing order. Despite this, the resident reported that a male nurse had been giving him diphenhydramine for at least a few weeks to help him sleep, and that another nurse later told him the medication was not recommended for people with dementia because it could worsen cognitive skills. The resident stated he did not want any more of the medication because he did not want his memory to worsen. Staff interviews further described concerns that diphenhydramine was being administered without a physician’s order and that these concerns were not reported as required. One LPN reported she was concerned another LPN was giving residents in the memory care unit diphenhydramine without orders, after a male resident repeatedly requested the medication and stated that “the other nurse” gave it to him. The same LPN found an opened bottle of diphenhydramine in the memory care medication room, noted that a significant amount was missing while no residents on that unit had orders for it, and reported that the other LPN had commented, “We’ll be ok tonight. I made sure everyone is going to sleep tonight.” She removed the open bottle, but a new bottle appeared the following night. She then instructed the supply clerk to stop stocking diphenhydramine in that medication room due to her concern that it was being given without orders. Neither the LPN nor the supply clerk reported these concerns to the administrator, despite the facility’s abuse policy requiring immediate reporting of suspected abuse or adverse events. The deficiency also includes failure to report an allegation of misappropriation of resident property and failure to immediately report an injury of unknown origin. A cognitively intact resident with generalized anxiety disorder reported that two video games valued at $160 were missing and believed they had been stolen. He stated he told an unidentified staff member, who responded that the games were not on his inventory list and would not be replaced. The resident did not report the issue to the administrator because he believed nothing could be done, and the administrator later confirmed that staff had never informed him of this allegation and that it was never reported to the state agency or investigated. In a separate incident, a resident with severe cognitive impairment, dementia, bipolar disorder, and generalized anxiety disorder was found to have a large bruise of unknown origin on the right forearm, extending from the wrist to the top of the forearm and covering most of the dorsal surface. The former DON learned of the bruise only after seeing it documented in CNA alert charting the day after it was first identified, and an incident report indicated the bruise was first noted on night shift the previous day. The CNA reported that she was told about the bruise by off‑going staff the following morning and then alerted the DON. The provider documented a new right dorsal forearm bruise of unknown mechanism, and the facility-reported incident was not submitted to the state agency within the required 2-hour timeframe, despite the facility’s policy requiring immediate reporting of suspected abuse, neglect, misappropriation, and adverse events.
Failure to Timely and Accurately Report Allegations of Abuse, Neglect, and Mistreatment
Penalty
Summary
The deficiency involves the facility’s failure to timely and accurately report allegations of abuse, neglect, or mistreatment to the State Agency for three residents. For one resident with dementia and a history of falls, staff documentation showed that a nurse pushing a medication cart collided with the resident, causing a fall and an acute right femoral neck fracture. A post-fall evaluation identified environmental factors, specifically that a cart pushed in the hall tripped the resident, and listed a CNA as a witness who later denied being present. Another CNA, who was not listed as a witness, reported she actually witnessed the event and described the nurse rapidly approaching from behind with the cart, appearing not to have control of it, and striking the back of the resident’s leg, causing the fall. This CNA stated she promptly called and texted the administrator and later spoke with the administrator and former DON, telling them she believed the resident was injured due to the nurse’s reckless actions, but she was never interviewed and her concerns were disregarded. The administrator reported he understood the event as the resident being startled and backing into the cart, did not view it as concerning, and did not report or further investigate the situation as potential mistreatment. No facility-reported incident related to this event was found in the State Agency database. The second component of the deficiency concerns an allegation that a nurse was giving diphenhydramine to residents on a memory care unit without physician orders. A resident with vascular dementia and insomnia reported that a male nurse had been giving him diphenhydramine for at least a few weeks to help him sleep, and that another nurse later told him the medication was not recommended for people with dementia because it could worsen cognition. Review of physician orders showed only a one-time order for diphenhydramine for this resident, with no ongoing orders. Another LPN reported she was concerned that a male LPN was giving residents diphenhydramine without orders after a male resident repeatedly requested it and stated another nurse gave it to him, and after she found an opened bottle of diphenhydramine in the memory care medication room with no corresponding resident orders. She also reported that the male LPN had commented that he had made sure everyone would sleep that night. She removed the open bottle and later found a new bottle stocked, then asked the supply clerk to stop stocking it, but did not report her concerns to the administrator because she felt she lacked proof. The administrator later acknowledged awareness of a general concern about diphenhydramine in the medication room but denied being told that a specific nurse was allegedly using it to make residents sleep, and the State Agency database showed no facility-reported incident for this allegation at the time of review. The third component involves an allegation of staff-to-resident abuse that was not reported to the State Agency within the required two-hour timeframe and was inaccurately documented as to the time of discovery. A resident with severe cognitive impairment, multiple chronic conditions, and a history of falls and anxiety told her assigned LPN early in the morning that a night-shift nurse had grabbed and twisted her arm while a CNA provided incontinence care, despite her saying she was not wet. The LPN observed a bruise on the resident’s left arm, described the resident as frightened and not usually afraid, and reported that she notified the administrator immediately by phone and was instructed to monitor the bruise while the administrator would report the allegation and handle the investigation. An incident report documented the resident’s allegation, the observed bruise, and stated that nursing immediately reported to the administrator and that a report was filed with the state. However, the MI-FRI system showed the incident was submitted later that morning, more than two hours after the allegation was made, and recorded the discovery time as significantly later than when the LPN stated she first learned of it. The administrator confirmed he was notified of the allegation that morning, acknowledged that abuse allegations should be reported within two hours, and stated there were issues with the reporting system but could not provide a record of when he first attempted to submit the report.
Failure to Thoroughly Investigate Potential Abuse and Misuse of Medication
Penalty
Summary
The deficiency involves the facility’s failure to identify and thoroughly investigate potential abuse in two separate situations involving two residents. For the first resident, who had dementia with anxiety and was care planned as being at risk for fall-related injury due to poor safety awareness, the resident sustained a right femoral neck fracture after contact with a medication cart. Facility documentation in the fall report and post-fall evaluation stated that a nurse pushing a medication cart collided with the resident, that the fall was witnessed, and that the cart pushed in the hall tripped the resident. The post-fall evaluation listed a CNA as a staff/witness present and a laundry aide as the primary assistant interviewed for the three hours prior to the fall, and identified environmental factors as the root cause. However, interviews revealed discrepancies and incomplete investigation. The CNA listed as a witness reported she was not present at the time of the fall and only saw the resident later that evening, contradicting the post-fall documentation. The laundry aide reported she was in the hallway at the time of the fall, saw the resident walking next to a CNA, and observed the LPN, the medication cart, and the CNA all together when the resident fell, but stated she did not know if the cart hit the resident and that she was never interviewed by the administrator about what she saw. A former CNA reported she directly witnessed the fall, describing that she was pushing another resident in a wheelchair while the injured resident walked beside her, and that an LPN approached rapidly from behind with the medication cart, appeared not to have control of it, and that the cart struck the back of the resident’s leg, causing the fall. This CNA also reported she had told the administrator and DON by phone that she believed the resident was injured due to the LPN’s reckless actions, but that her concerns were disregarded and she was never interviewed. The LPN involved stated that both she and the resident were in motion and that the resident backed into the cart, causing loss of balance and a fall, and confirmed the resident’s hip fracture. The administrator’s written summary reflected only the LPN’s account, characterizing the event as an accident and documenting that the resident backed up and clipped the corner of the cart. In interview, the administrator described his investigation as brief, stated that when an LPN calls and tells him exactly what happened there was little need for further investigation, and could not confirm speaking to other witnesses such as the laundry aide. He acknowledged that the CNA had mentioned a concern that the nurse may not have accurately reported what happened but did not elaborate or explore whether any earlier interaction might have contributed to the incident. These actions and omissions demonstrate that the facility did not conduct a thorough investigation into a potential abuse or mistreatment situation involving a fall with major injury. The second situation involved an allegation of improper administration of diphenhydramine to residents without physician orders. One resident with vascular dementia, moderate cognitive impairment, and a history of insomnia reported that a male nurse had been giving him diphenhydramine for at least a few weeks to help him sleep, and that another nurse later told him the medication was not recommended for people with dementia because it could worsen cognitive skills. The resident stated he had used the medication nightly before admission but now did not want anything that could make his memory worse. A nurse practitioner confirmed that none of the residents on the memory care unit had orders for diphenhydramine and that its use in dementia patients increased fall risk and had a sedating effect. An LPN reported concerns that another LPN was giving residents diphenhydramine without physician orders. She stated that a male resident repeatedly requested the medication and told her that another nurse gave it to him, and that she found an opened bottle of diphenhydramine in the memory care medication room with a significant amount missing despite no residents having orders for it. She also reported that the other LPN told her he had made sure everyone was going to sleep that night, and that after she removed the open bottle, a new bottle appeared the following night. She did not report this to the administrator at the time because she felt she lacked proof. The administrator later stated he was aware of an allegation of misuse of diphenhydramine and that an investigation was underway, but the soft file showed only 9 of 27 licensed nurses had been interviewed and there was no record that this LPN, who had direct knowledge of the concern, was interviewed. The administrator stated that the LPN had expressed only general concerns about finding diphenhydramine in the medication room and denied that she had reported an allegation that another nurse was giving it to residents without orders to make them sleep. Review of the state agency’s facility-reported incidents database showed that no investigation related to the accusation of a nurse giving residents diphenhydramine without an order had been submitted. These facts show the facility did not fully identify, investigate, and report an allegation of potential abuse and misuse of medication as required by its abuse prohibition policy.
Failure to Provide Timely Incontinence Care and Proper Call Light Response
Penalty
Summary
The deficiency involves the facility’s failure to provide timely incontinence care and to appropriately respond to a resident’s call light request. The resident was a female with multiple diagnoses including heart failure, PTSD, bipolar disorder, dementia, anxiety, obstructive lung disease, arthritis, a history of falls, and hearing loss, and had a BIMS score of 5 indicating severe cognitive impairment. Her MDS indicated she was frequently incontinent of urine and always incontinent of bowel, and her care plans identified risks for falls and impaired skin integrity, with interventions to remind her to use the call light and to complete hygiene care expeditiously. On the survey date at 11:02 AM, the resident was observed in bed with her call light activated. An activity assistant responded, and the resident requested a brief change. The assistant turned off the call light without providing care and left to find nursing staff, but did not locate anyone or communicate the resident’s request. At 11:32 AM, the resident was still in bed and no staff had returned to provide the requested brief change, 30 minutes after the call light had been answered and deactivated. The activity assistant later confirmed she had not yet found staff or informed nursing of the resident’s need. At 11:44 AM, a CNA entered only to deliver the lunch tray and was not aware of the earlier request. At that time, the resident removed a soiled brief and threw it on the floor; she was incontinent of bowel, with visibly soiled linens and dried bowel movement on both buttocks that required additional soaking and washing to remove. The resident appeared distressed, moved frequently in bed, repeatedly said “diaper,” and stated that her “butt hurts,” and became agitated and aggressive during care. The interim DON stated that staff should leave the call light on if the need cannot be immediately addressed. Facility policies on routine resident care and call lights required timely incontinence care and that call lights remain on until the resident’s request is met, which was not followed in this incident.
Failure to Honor Dementia Resident’s Refusal and Use Individualized Behavior Approaches During Incontinence Care
Penalty
Summary
The deficiency involves the facility’s failure to provide care that maintained the highest practicable physical and mental well-being for a resident with dementia, cognitive deficits, and behavioral symptoms. The resident was an elderly female with multiple diagnoses including heart failure, insomnia, PTSD, bipolar disorder, dementia, anxiety, obstructive lung disease, arthritis, a history of falls, and hearing loss. Her MDS showed a BIMS score of 5, indicating severe cognitive impairment. Her care plans identified impaired communication related to hearing loss, impaired cognition related to dementia, and potential for mood fluctuations related to bipolar disorder, major depression, anxiety, and dementia. The care plans directed staff to use specific communication techniques, allow adequate time to respond, avoid rushing, use simple words and cues, limit choices, use task segmentation, and approach her in a calm, quiet manner with appropriate body language. In the period leading up to the incident, multiple CNAs reported that the resident had a history of being combative and resistant to incontinence care, sometimes attempting to hit, kick, or swing at staff when approached. Staff who were familiar with her reported that when she refused care or became combative, they would give her space, re-approach later, or have a different caregiver attempt care, and that her reactions were influenced by how staff approached her. On the evening and night in question, CNAs reported that the resident repeatedly refused incontinence care and became combative when they attempted to change her brief. One CNA stated that she informed the oncoming shift CNA and an LPN that the resident had refused care and that her brief had not been changed during the evening due to these refusals. That CNA reported that the LPN stated the resident had to be changed regardless of whether she wanted to be. Later during the night shift, an LPN and a CNA entered the resident’s room around 3:00 AM to attempt incontinence care. The LPN reported that the resident was “half-asleep” when they began to change her wet brief. According to the CNA, when the LPN pulled back the covers, the resident began trying to hit and kick. The LPN held the resident’s hands or arms to prevent being struck while the CNA changed the resident’s wet brief. The CNA reported that after a few moments the resident stopped resisting and allowed the care to be completed. Subsequently, the day-shift LPN observed that the resident was frightened, reported that a male staff member had grabbed her arm, and noted a bruise on the resident’s left arm. Another CNA later observed oval-shaped bruising on one of the resident’s forearms. Staff interviews and the facility’s behavior management policy emphasized that behaviors should be recognized as communication, that causes and triggers such as fatigue and sensory deficits should be considered, and that individualized, non-pharmacological interventions and behavior management strategies should be used. Despite existing care plan interventions and policy expectations, staff proceeded with incontinence care while the resident was half-asleep and actively resisting, and the LPN physically held her arms, leading to the resident’s agitation, distress, resistance to care, and bruising. The facility’s behavior management policy stated that behaviors are a form of communication and that staff should attempt to identify causes and triggers, including fatigue, lack of sleep, and sensory deficits such as hearing loss. The policy also required the IDT to implement care plans with specific non-pharmacological interventions and behavior management strategies for residents with dementia or mental illness. In this case, the resident’s known history of combative behavior, her severe cognitive impairment, profound hearing loss, and the time of night were all relevant factors. Nonetheless, staff actions during the incident did not align with the care plan directives to avoid rushing, to use calm approaches, and to re-approach later when the resident was resistant. Instead, the decision to proceed with incontinence care while the resident was half-asleep and combative, and to physically hold her arms, directly contributed to the resident’s distress and the observed bruising on her arm. The deficiency is further supported by staff accounts that the resident’s behaviors could often be managed by giving her space, re-approaching at a later time, or using different caregivers, and that she was not good at communicating her needs vocally and had impaired hearing. The day-shift LPN described the resident as usually not afraid, but on this occasion she was frightened and requested that the LPN not allow the male nurse into her room, stating he had grabbed her arm. The assistant director of nursing and social worker both acknowledged the resident’s history of combative behaviors and resistance to care, and that these behaviors were related to her mental health diagnoses and dementia. The combination of proceeding with care despite active resistance, failing to fully utilize the individualized behavioral and communication strategies in the care plan, and physically restraining the resident’s arms during care constituted the failure to provide appropriate treatment and services to a resident with dementia, resulting in agitation, distress, resistance to care, and bruising.
Failure to Document Resident Care Refusals, Combative Behaviors, and Resulting Bruising
Penalty
Summary
The deficiency involves the facility’s failure to maintain a complete and accurate medical record for one resident with significant cognitive and behavioral issues. The resident was an elderly female with diagnoses including heart failure, insomnia, PTSD, bipolar disorder, dementia, anxiety, obstructive lung disease, arthritis, a history of falls, and hearing loss. An MDS assessment showed a BIMS score of 5/15, indicating severe cognitive impairment. On the night in question, a CNA reported that the resident repeatedly refused incontinence care and became combative when staff attempted to change her brief, which had not been changed since around dinner time the prior evening due to her refusals and combative behavior. During the early morning hours, the CNA and an LPN entered the resident’s room to again attempt incontinence care. According to the CNA, when the LPN pulled back the covers, the resident tried to hit and kick. The LPN held the resident’s hands so staff would not be struck while the CNA changed the resident’s wet brief. After a short time, the resident stopped resisting and allowed care to be completed. The LPN later confirmed that he had been notified by CNAs that the resident was combative and refusing care, that he went to assist with incontinence care, that the resident was “half-asleep” when they began, and that he held her hands/arms briefly to prevent being hit. He acknowledged that he did not document the pattern of incontinence care refusals or the combative behaviors in the electronic medical record. The following day, the resident told her assigned day-shift LPN not to let the male LPN into her room because he had grabbed her arm. The day-shift LPN observed a bruise on the resident’s left arm and described the resident as frightened and not usually afraid. She reported that the administrator directed her to monitor the bruise, but she did not document the bruise or her observations because she was unsure what the administrator wanted her to do. The unit manager, ADON, and social worker all reported that the resident had a history of combative behaviors and resistance to care, and they each stated that refusals of care and combative behaviors should be documented by CNAs and nursing staff in the electronic medical record. Review of the resident’s progress notes showed no documentation of care refusals or combativeness on the relevant dates, despite facility policies requiring complete documentation of behaviors, refusals, and deviations from standard care. This lack of documentation resulted in an incomplete and inaccurate medical record for the resident. Facility policies on Behavior Management and Documentation Expectations required staff to document behaviors, including new and escalating behaviors, and all pertinent information related to events, resident condition, and deviations from standard treatment in the medical record. The policies specified that staff should use the electronic medical record system to record behaviors and the effectiveness of interventions, and that all facts and pertinent information related to events and resident condition must be documented. In this case, the repeated refusals of incontinence care, the resident’s combative behavior, the use of physical holding during care, and the subsequent observation of bruising and fear were not documented in the resident’s record, contrary to these policies. This omission formed the basis of the cited deficiency for failing to ensure a complete and accurate medical record.
Failure to Implement Ordered Pressure Ulcer Prevention and Treatment for Two Residents
Penalty
Summary
The deficiency involves the facility’s failure to implement ordered pressure ulcer prevention and treatment interventions, resulting in the development and worsening of pressure ulcers in two residents. One resident was re-admitted with diagnoses including cervical spine surgery, diabetes, and metabolic encephalopathy. An admission skin assessment documented no ulcers or skin treatments, but a subsequent assessment identified MASD in the groin and scrotum, a non-blanchable and discolored left heel, and an order for protective heel boots and Triad paste to the coccyx. There was no documentation that the Triad paste or heel boots were ever applied. The resident’s MDS later showed severe cognitive impairment, extensive assistance needs for mobility, and one unstageable DTI, with no pressure-reducing bed or chair and no turning/repositioning program documented. A care plan for risk of skin breakdown was initiated with interventions such as floating heels, pressure-reducing mattress and cushion, and assistance with turning and repositioning, but there were no progress notes or skin assessments for this resident’s skin from mid-December until late December. On a later date, an LPN discovered a foam dressing on the resident’s coccyx during incontinence care and, upon removal, observed an area with eschar and additional open areas along the bilateral buttock region at the tailbone. There were no measurements or detailed descriptions of these wounds at that time, and a treatment order for Manuka Honey to the coccyx was documented as being administered only twice despite being ordered three times weekly. The LPN who found the dressing stated they had not known of any wound prior to that and confirmed there were no prior notes or treatment orders for the coccyx. The DON confirmed there were no skin assessments or treatment orders for the coccyx until that date and that this lack of documentation was not consistent with facility protocol. Another LPN later admitted to having applied the foam patch to the coccyx two days earlier after noticing an ulcer, but stated they became too busy and failed to chart the finding or notify the physician, acknowledging this was not in line with protocol. An initial wound care note several days later documented an unstageable coccyx pressure ulcer with extensive eschar and a DTI on the left heel, and an RN confirmed these pressure ulcers were acquired in the facility and that there had been a delay in prevention and treatment. The second resident admitted with multiple diagnoses including osteoarthritis of the left knee and DVT. Shortly after admission, an RN documented a dime-sized open area on the coccyx, and an order was written for barrier cream as needed after incontinence care, along with a care plan for risk of skin breakdown that included frequent turning and repositioning, use of barrier cream, and pressure-reducing surfaces. There was no documentation that the barrier cream was applied to the coccyx wound. The resident’s MDS later indicated intact cognition, extensive assistance needs for mobility, and one stage 2 pressure ulcer, but the care plan was not revised to reflect actual skin breakdown. No additional progress notes or assessments for the coccyx ulcer were documented until nine days after admission, when a specific Triad paste treatment was ordered. MAR review showed that this treatment was given only three times instead of the prescribed six times over three days, and the order was then discontinued. Subsequent treatment orders for this resident’s coccyx ulcer were repeatedly changed, including orders for oil emulsion and alginate dressings three times weekly and Triad paste to the periwound area, but MARs showed that these treatments were administered less frequently than ordered before being discontinued. An initial wound care note two weeks after admission documented a stage 3 coccyx wound with necrotic tissue and specific measurements. Later, a Manuka Honey and alginate regimen three times weekly was ordered, but again MARs showed missed treatments. A subsequent daily Santyl and alginate regimen was documented as administered on most but not all ordered days, with no PRN treatments documented, and then changed to a Dakin’s solution plus Santyl and alginate regimen. A later wound care note documented a larger stage 3 coccyx pressure ulcer with increased dimensions and depth, and the resident was transferred to the hospital for worsening of the pressure ulcer. An RN acknowledged that the resident admitted with a small open area on the coccyx that progressed to a larger stage 3 ulcer, confirmed that no skin treatments were documented until nine days after admission, and noted gaps in the MAR where ordered treatments were not administered. The facility’s Wound and Skin Management Policy required prevention of avoidable pressure ulcers, necessary treatment and services, routine preventive care including turning, pressure reduction devices, good skin care, and daily CNA skin assessments with prompt reporting of new breakdowns, as well as nurse validation and skin assessment on bath/shower days, which were not consistently carried out as documented in these cases.
Failure to Prevent Falls, Ensure Safe Transfers, and Conduct Adequate Fall Investigations
Penalty
Summary
The deficiency involves the facility’s failure to prevent avoidable falls, to provide adequate supervision, and to conduct thorough root-cause analyses for multiple residents with known fall risks and cognitive impairment. One resident with vascular dementia, severe cognitive impairment, unsteadiness, and a history of hip fracture experienced several falls in his room and near the nurses’ station. Documentation showed he was found face down with his shoulder pinned under a roommate’s bed after returning from a cystoscopy with a Foley catheter and recent gross bleeding, and later was admitted to the hospital for sepsis, UTI, metabolic encephalopathy, rhabdomyolysis, and COVID. Subsequent falls included being found on the floor in front of his bed with shoes on and later on the floor next to a roommate’s bed with a laceration and a right hip fracture. The facility’s fall investigations repeatedly cited environmental changes such as adding non-skid strips, a fall mat, and low bed position, but did not address underlying causes such as recent illness, weakness, sedation, or his pattern of recurrent falls in the bedroom. The DON acknowledged that increased supervision or more frequent checks would have been more appropriate, and non-skid strips were not consistently added to the care plan. Another resident with dementia, frequent falls, stroke, syncope, AFIB, and severe cognitive impairment had multiple falls and head injuries, including a posterior head hematoma and later a subdural and subarachnoid hemorrhage. On admission, the baseline care plan required a two-person pivot transfer, and hospital PT had assessed the resident as needing maximum two-person assist for transfers and ambulation. However, the care plan was later documented as requiring only contact guard assist by one person for ambulation without devices, and staff interviews revealed inconsistent understanding of what “contact guard” meant, with some staff treating it as stand-by assist with no hands-on contact. The resident was observed independently ambulating in the room and hall with very unsteady gait, repeatedly pacing and grabbing side rails and carts, while staff did not attempt to assist or redirect. Falls occurred during care by a private home health aide and later when the resident independently transferred and fell in the doorway, with staff reporting that the resident frequently ambulated independently when staff were occupied. The facility’s interventions focused on adding a floor mat and low bed, while the root-cause documentation cited poor safety awareness, restlessness, and misunderstanding of limitations, and there was a delay in IDT follow-up documentation and incomplete provision of witness statements. Additional deficiencies involved unsafe wheelchair use and incomplete fall investigation for other residents. One cognitively impaired resident who required partial to moderate assistance for ADLs and used a walker was observed being pushed in a wheelchair without footrests, with the CNA stating there were not enough footrests, despite the regional PT showing multiple totes full of footrests and stating CNAs could obtain them without therapy assistance; the DON confirmed the expectation that footrests be used when pushing residents. Another resident with dementia, repeated falls, and dependence for ADLs was also pushed in a wheelchair with feet dragging on the floor and no footrests, with the CNA again citing a shortage of footrests. A further resident with severe cognitive impairment and multiple medical conditions had a fall where she was found on the floor next to the bed with the bed not in the lowest position and the call light within reach but not used; the root cause was documented as possibly rolling out of bed. A later fall for this resident resulted in significant facial and head injuries, but the investigation note and care plan intervention of keeping the bed in the lowest position were created after the resident had already been discharged to the hospital, and the facility’s investigation documentation lacked timely, complete root-cause analysis and contemporaneous care plan updates. Across these cases, the survey findings describe repeated failures to align care and supervision with residents’ assessed needs and documented care plans, inconsistent or delayed fall investigations, and reliance on protective environmental measures that did not address the actual causes of recurrent falls. Residents with high fall risk, severe cognitive impairment, and documented need for significant assistance were allowed to ambulate independently or be transported unsafely in wheelchairs without footrests, and staff interviews revealed confusion about required levels of assistance and lack of follow-up questioning of key witnesses after serious falls. The facility did not consistently incorporate identified risks such as recent illness, sedation, restlessness, and poor safety awareness into individualized, effective fall-prevention interventions or into the care plans in a timely manner.
Failure to Safely Position and Supervise Resident During Incontinence Care Resulting in Fall
Penalty
Summary
The deficiency involves the facility’s failure to provide safe positioning assistance and adequate supervision during incontinence care, resulting in a fall from bed for resident R103. R103, who resides in a bariatric bed and reported being unable to walk or stand but able to move about in bed, stated that they fell out of bed a few days prior while staff were providing incontinence care one side at a time. R103 described being instructed to cross one leg over the other and turn, and reported that they did not realize how close they were to the edge of the bed; when they flung their leg over, they slid off the bed onto the floor. R103 reported that only one staff member was changing them at the time, and that a mechanical lift plus three staff were needed to return them to bed. Record review showed that R103 had diagnoses including acute respiratory failure with hypoxia, morbid obesity, and age-related physical debility, with a Minimum Data Set documenting moderate cognitive impairment and dependence on staff for toileting hygiene. A nurse progress note documented that on the morning of the fall, the CNA reported the resident had rolled out of bed during care, and the nurse found the resident on the floor on their left side with the bed in a low position. The fall incident report similarly recorded that the resident rolled out of bed during care and that, per CNA F’s statement, the resident was asked to turn onto their side and continued rolling, inadvertently rolling out of bed. The root cause analysis documented that the interdisciplinary team determined the resident was not positioned in the center of the bed when staff entered to complete care rounds, and that both CNAs were attempting to reposition the resident to the center of the bed when the resident rolled out of bed. Interviews with CNAs involved revealed inconsistencies and gaps in supervision and positioning practices. CNA G stated that despite the resident’s size, the resident was very mobile and considered a two-person assist for safety, and reported that they were in the process of changing the resident when the fall occurred. CNA G initially claimed that both CNAs were on opposite sides of the bed such that there was no room for the resident to fall, but later said they did not know where CNA F was positioned and then stated they did not remember. CNA F reported that the resident was somewhat close to the edge of the bed, not centered, and that during turning for incontinence care the resident threw their top leg over the other and fell off the bed on the opposite side, while CNA G was at the foot of the bed rather than at the center on the opposite side. The Director of Nursing confirmed that witness statements from the CNAs were not obtained as required by the facility’s fall reduction policy and acknowledged that if staff had been positioned close to the bed and used a draw sheet to move the resident to the middle of the bed prior to care, the fall could have been prevented.
Inaccurate MAR Documentation for Medications After Resident Transfer
Penalty
Summary
The deficiency involves the facility’s failure to maintain an accurate medical record regarding medication administration for a resident with severe cognitive impairment and multiple diagnoses, including acute respiratory failure with hypoxia, hypertension, and bipolar disorder. The resident was admitted in late September and discharged in early March. On the day of discharge, nursing documentation shows that the resident was transferred to a local hospital in the mid-afternoon due to behavioral symptoms, with a discharge note at 3:33 PM and a nursing progress note at 3:38 PM confirming that EMTs responded to a 911 call, the resident’s guardian consented to transfer, and the physician and DON were notified. The resident was transported to the hospital via stretcher and was no longer in the facility after that time. Despite the resident’s transfer out of the building that afternoon, the March Medication Administration Record (MAR) documented that bedtime doses of magnesium oxide 400 mg BID for hypomagnesemia, metoprolol tartrate 100 mg BID for tachycardia, and Seroquel 25 mg BID for bipolar disorder were administered by an LPN at bedtime that same day. The LPN assigned to the second shift stated that bedtime medications were to be given at 9 PM, with a one-hour window before or after, but could not recall whether the resident was in the building around that time. The DON confirmed that the facility’s bedtime medication administration window was between 7 PM and 10 PM and, upon reviewing the MAR and progress notes, questioned how the medications could have been administered when the resident had already been transferred to the hospital, indicating that someone documented administration of medications after the resident had been discharged from the facility.
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