Above average — CMS composite of the measures below.
The next survey window likely opens around February 2027
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Future Care Old Court during CMS and state inspections, most recent first.
The facility failed to ensure ongoing QAPI training was documented for several GNAs. Record review showed four employee files lacked evidence of QAPI training after hire, and the Administrator stated that performance improvement town hall meetings did not include the required training. The Administrator later acknowledged the training had not been provided and could not produce documentation for the affected staff.
Kitchen Sanitation Deficiencies Observed: Surveyors found multiple sanitation-related issues in the kitchen, including torn flooring with exposed red brick, a rusted bait trap under the triple sink, chipped flooring near the walk-in freezer and refrigerator, detached and chipped baseboards in the dishwashing area and behind the ice machine, and peeling ceiling paint above the walk-in refrigerator. The NHA and Maintenance Director confirmed the conditions and acknowledged they were concerns for facility sanitation.
During a kitchen tour, a surveyor found deficiencies in food storage practices, including unlabeled and undated chicken and sausages, expired honey, and inconsistently dated sauces. The Certified Dietary Manager acknowledged the inconsistency, and the facility's food storage policy lacked guidelines for labeling and dating, potentially affecting all residents.
The facility failed to provide required annual dementia training to all geriatric nursing assistants (GNAs), with only 11 out of 43 GNAs receiving the training in 2024. The Director of Nursing noted that the annual skills fair, which includes dementia care education, did not cover all GNAs. The facility's transition from Relias to HealthStream training contributed to the non-compliance, as acknowledged by the Administrator.
A staff member at the facility misappropriated $1000 from a resident's account by cashing checks without permission. The incident was discovered during a survey, revealing that the GNA involved had outdated abuse training. The facility's investigation confirmed the misappropriation, and the resident's bank reimbursed the funds.
The facility failed to report abuse allegations involving two residents to the State Agency within the required two-hour timeframe. In one case, a resident reported abuse, but the Facility Reported Incident (FRI) form was completed the next day. In another case, a resident alleged sexual abuse by a staff member, but the initial report was submitted over a day later. Both incidents were discussed with the facility's administration.
A facility failed to ensure an agency GNA received annual abuse education, leading to a deficiency. The GNA had not completed the required training since 2021. This oversight was discovered following an incident where a resident's checks were stolen and cashed by the GNA, totaling $1000. The facility confirmed the GNA's involvement, and the resident's bank reimbursed the funds.
The facility failed to maintain resident dignity during meal assistance, as observed when a GNA stood over a resident while feeding them. Interviews revealed that agency GNAs were not informed about the importance of sitting while feeding residents, and the facility did not provide this education upon their employment.
A facility failed to develop a care plan for a resident who consistently refused showers. The resident was scheduled for showers twice a week, but records showed refusals on multiple occasions without any documented care plan or educational interventions. The lack of a care plan was confirmed by the Unit Manager and reported to the facility's administrator.
A facility failed to conduct timely care plan meetings after a resident's quarterly assessment, preventing the resident and their representative from participating in the care planning process. The interdisciplinary team is responsible for reviewing and revising care plans based on MDS assessments, but a resident did not have a care plan meeting for about seven months, with meetings only documented in February and November. The absence of a care plan meeting following the August MDS assessment was confirmed by the Social Services Director and DON.
A resident with multiple sclerosis and contractures did not receive necessary ROM exercises as part of their functional maintenance program due to complaints of pain. The restorative aide failed to communicate this to the nursing staff, and the facility's documentation showed infrequent completion of PRN ROM exercises. The Director of PT/OT and nursing staff were unaware of the resident's lack of ROM exercises, highlighting a deficiency in communication and execution of the program.
A facility failed to provide scheduled showers to a dependent resident, who expressed a desire for regular bathing. Despite being scheduled for showers twice weekly, records showed no evidence of showers being provided in November and December. Interviews with staff confirmed the oversight, and the resident was not informed of their shower schedule, highlighting a deficiency in care.
A resident experienced a delay in treatment due to a miscommunication regarding a STAT x-ray order. After sustaining an ankle injury, a physician ordered an immediate x-ray, but it was incorrectly labeled as Routine, causing a delay in the x-ray being performed and the fracture being confirmed. The resident was transferred to the hospital after the delay.
The facility failed to complete annual performance reviews for three GNAs, with one not reviewed since 2018 and another lacking any evidence of review. The HR Director tracks reviews and notifies managers, but delays occurred due to multiple responsibilities of Unit Manager. This deficiency highlights issues in staff evaluation management.
The facility failed to maintain accurate medical records for two residents, leading to discrepancies in care directives. A resident's MOLST form conflicted with progress notes regarding code status, while another resident's hospice status was not properly documented, resulting in a lack of hospice care before passing away.
Missing Ongoing QAPI Training for GNAs
Penalty
Summary
The facility failed to ensure staff received ongoing Quality Assurance and Performance Improvement (QAPI) training. Record review showed that the employee files for GNA #4, GNA #13, GNA #14, and GNA #15 did not contain evidence of ongoing QAPI training after initial hire. The hire dates for these GNAs ranged from 2010 through 2025, showing continued employment without documented QAPI training. During interview, the Administrator stated the facility held performance improvement town hall meetings, but those meetings did not include the required ongoing QAPI training. The Administrator later acknowledged that ongoing QAPI training had not been provided and could not produce documentation showing that the identified staff members had received the training.
Kitchen Sanitation Deficiencies Observed
Penalty
Summary
The kitchen was found to have multiple sanitation-related deficiencies during the annual re-certification survey. During the initial tour with the Dietary Manager, surveyors observed at least five torn areas in the kitchen floor with red brick exposed underneath, including several torn areas in the dishwashing area. A rusted bait trap was also observed under the triple sink, chipped flooring was noted in the corner by the walk-in freezer and walk-in refrigerator, and the baseboard in the dishwasher area was detached from the wall. In addition, the baseboard behind the ice machine, between the walk-in freezer and walk-in refrigerator, was chipped and detached from the wall. Surveyors also observed peeling on the ceiling above the walk-in refrigerator adjacent to the ice machine, with visible large pieces of light-colored paint hanging down. The ceiling in the remaining kitchen area was black. On follow-up observation, the Nursing Home Administrator and the Maintenance Director confirmed the torn flooring, exposed red brick, rusted bait trap, chipped flooring, detached baseboards, and peeling ceiling conditions. The NHA and Maintenance Director stated that these conditions were concerns for facility sanitation.
Deficiencies in Food Storage Practices
Penalty
Summary
The facility was found to have deficiencies in food storage practices during a kitchen tour conducted by a surveyor. The surveyor, accompanied by the Certified Dietary Manager, observed several instances of improperly labeled and dated food items. Specifically, a plastic bag of chicken breast and a bag of link sausages in the walk-in refrigerator were not labeled or dated. Additionally, a bottle of honey in the dry storage area had a prep date but was used beyond the stated date. Other items, such as graham crackers, BBQ sauce, soy sauce, and Worcestershire sauce, were either not dated or had expired dates, indicating inconsistency in labeling practices. During the tour, the Certified Dietary Manager acknowledged the inconsistency in labeling and dating food items, suggesting a need for further staff training. The facility's food storage policy, provided to the surveyor, did not include guidelines for labeling and dating food items. This lack of policy guidance contributed to the observed deficiencies, which have the potential to affect all residents in the facility. The surveyor discussed these concerns with the Nursing Home Administrator, highlighting the need for improvement in food storage practices.
Deficiency in GNA Dementia Training Compliance
Penalty
Summary
The facility failed to provide all geriatric nursing assistants (GNA) with the required annual dementia training, as evidenced by the review of employee records. Out of 43 GNAs reviewed during the survey, 32 did not have documentation of the required annual dementia training. The Director of Nursing (DON) explained that the annual competency for GNAs includes a skills fair covering dementia care, abuse prevention, and other essential topics. However, the most recent skills fair held on June 27, 2024, did not include all GNAs, as only 11 out of 43 employees received dementia training in 2024. The facility recently transitioned from Relias to HealthStream training, which contributed to the lack of compliance with the GNA training requirements. The Administrator acknowledged the deficiency and mentioned efforts to obtain the GNA dementia training records from HealthStream. Despite these efforts, the facility was not fully compliant with the training requirements for 2024, as confirmed by the Administrator. The surveyor was later provided with evidence that dementia in-service training was conducted on December 10 and 11, 2024, but these actions were not part of the initial compliance review.
Misappropriation of Resident Funds by Staff Member
Penalty
Summary
A staff member at the facility was found to have removed money from a resident's account without permission. This incident was identified during an annual recertification survey, where it was discovered that a Geriatric Nursing Assistant (GNA) had cashed two checks totaling $1000 from a resident's account. The resident's daughter reported the missing funds, and the bank confirmed that the checks were made out to GNA #32, who worked at the facility on the day the checks were cashed. The facility's investigation corroborated the misappropriation of funds, and the resident's bank subsequently blocked the account and reimbursed the resident. The Nursing Home Administrator and the staffing coordinator were interviewed regarding the incident. It was revealed that the GNA involved had outdated abuse training, with the last recorded training dated over a year before the incident. The staffing coordinator confirmed that the GNA was marked as DNR (Do Not Return) to the facility. The surveyor expressed concerns about the outdated training and the facility's failure to protect the resident from the misappropriation of property.
Failure to Timely Report Abuse Allegations
Penalty
Summary
The facility failed to report allegations of abuse involving two residents to the State Agency, the Office of Health Care Quality (OHCQ), within the required two-hour timeframe. In the first case, an allegation of abuse involving a resident was reported to the Nursing Home Administrator (NHA) by a surveyor. However, the Facility Reported Incident (FRI) form was not completed until the following day, exceeding the two-hour requirement. This delay was confirmed during an interview with the NHA and a Regional Nurse. In the second case, a resident alleged sexual abuse by a staff member during incontinence care. The facility staff became aware of the incident late in the evening, but the initial facility report was not submitted until the following night, well beyond the two-hour window. The resident, who had a Brief Interview for Mental Status (BIMS) score of 15, reported pain and alleged inappropriate contact, but no injuries were found upon examination. The surveyor noted the late submission of the FRI and discussed the concern with the facility's administration.
Failure to Provide Required Abuse Training to Agency GNA
Penalty
Summary
The facility failed to ensure that an agency Geriatric Nursing Assistant (GNA) received the required annual abuse education necessary for working with long-term care residents. This deficiency was identified during a survey when it was discovered that GNA #32, one of the three GNAs reviewed, had not completed the annual abuse training. The training record provided by the facility showed that the last abuse training for GNA #32 was signed and dated on 5/19/2021, indicating that the training was overdue. The facility staffing coordinator confirmed that there were no additional training records for GNA #32 prior to the incident. The deficiency was further highlighted by an incident involving the misappropriation of funds from a resident. The resident's daughter reported that two checks were stolen and cashed by GNA #32, totaling $1000. The facility's investigation confirmed that GNA #32 had worked on the day the checks were cashed, and the bank verified that the checks were made out to GNA #32. Although the resident's bank reimbursed the funds, the incident underscored the importance of ensuring that all staff, including agency staff, receive the necessary training to prevent such occurrences.
Failure to Maintain Resident Dignity During Feeding
Penalty
Summary
The facility failed to ensure that residents were treated with respect and dignity during meal assistance, as observed with one resident. On December 10, 2024, a surveyor noted that a Geriatric Nursing Assistant (GNA), identified as Staff #46, was standing over a resident while feeding them. This practice was confirmed through interviews with two agency GNAs, Staff #46 and Staff #45, who both stated they were unaware that standing while feeding residents was inappropriate. Further interviews with the Staffing Coordinator and the Nursing Home Administrator revealed that agency GNAs were not educated on maintaining resident dignity in relation to feeding when they began working at the facility. The Staffing Coordinator mentioned that GNAs are expected to have learned these skills during their training to obtain their GNA license.
Failure to Develop Care Plan for Resident Refusing Showers
Penalty
Summary
The facility failed to develop and implement a comprehensive care plan for a resident who consistently refused showers. During the survey, it was found that the resident was scheduled to receive showers twice a week, specifically on Mondays and Thursdays during the 3 PM to 11 PM shift. However, documentation indicated that the resident either did not receive or refused showers on these scheduled days throughout November and December 2024. Additionally, the surveyor noted that there were no shower sheets available for the resident in the binder, and upon further review, it was confirmed that the resident refused showers on several Wednesdays as well. The surveyor's review of the resident's electronic medical record revealed a lack of documentation regarding a care plan addressing the resident's refusal of showers. There was no evidence of any actions taken by the nursing staff to educate the resident or any alternatives provided to meet the resident's hygiene needs. The Unit Manager confirmed that a care plan should have been developed for the resident's refusal of showers, but none was found in the records. This oversight was communicated to the facility's administrator, highlighting the deficiency in care planning for the resident's needs.
Failure to Conduct Timely Care Plan Meetings
Penalty
Summary
The facility failed to facilitate timely care plan meetings after a resident's quarterly assessment, which hindered the resident and their representative's ability to participate in the care planning process. This deficiency was identified for one resident during the survey. The interdisciplinary team (IDT) is responsible for developing, reviewing, and revising care plans based on the Minimum Data Set (MDS) assessments, which are conducted quarterly. However, it was discovered that the resident had not had a care plan meeting for approximately seven months, with meetings documented only in February and November of the same year. During the survey, it was revealed that the facility's standard practice is to hold care plan meetings quarterly, typically within days of the MDS assessment. Despite this, there was no documentation of a care plan meeting following the resident's MDS assessment in August. The Social Services Director and the Director of Nursing confirmed the absence of a care plan meeting in August, although they provided documentation for a meeting held in May. This lapse in scheduling and documenting care plan meetings led to the identified deficiency.
Failure to Provide Necessary ROM Exercises
Penalty
Summary
The facility failed to provide necessary Range of Motion (ROM) exercises for a resident in the functional maintenance program, specifically for a resident with a history of multiple sclerosis and contractures. The resident reported that staff did not provide ROM exercises to their wrist and hands. The restorative aide, responsible for carrying out orders from the Physical Therapist (PT) or Occupational Therapist (OT), confirmed that the resident was listed for ROM exercises but had not received them for several months due to complaints of pain. This lack of communication about the resident's pain and the absence of ROM exercises contributed to the deficiency. The Director of PT/OT and the nursing staff were unaware that the resident was not receiving ROM exercises due to pain. The facility's documentation showed that PRN ROM was only completed on three occasions over several months. The Director of Nursing and the regional nurse acknowledged the need to clarify the PRN ROM order, which did not specify when or under what conditions it should be performed. The deficiency was further highlighted by the lack of communication between staff members regarding the resident's condition and the execution of the functional maintenance program.
Failure to Provide Scheduled Showers to Dependent Resident
Penalty
Summary
The facility failed to provide showers to a dependent resident, identified as Resident #103, twice per week as required. During an interview, the resident expressed a desire for a shower and indicated that it had been a long time since they had one. The facility's policy mandates that residents receive a shower or tub bath twice weekly, yet a review of the resident's care records for November and December 2024 showed no evidence of showers being provided. The resident was scheduled for showers on Wednesdays and Saturdays, but there were no records of showers being given on these days, and the resident confirmed not being offered showers. Interviews with facility staff, including a Geriatric Nursing Assistant and the Unit Manager, corroborated the lack of showers provided to the resident. The resident's Minimum Data Set (MDS) assessment highlighted the importance of choosing between different bathing options, and it was noted that the resident was dependent on staff for activities of daily living (ADL) care. Despite the resident's dependency and expressed preference, the facility did not adhere to the scheduled shower days, and the resident was not informed of their shower schedule. The deficiency was confirmed during the survey, and the facility's failure to provide the required care was communicated to the Administrator.
Delay in STAT X-ray Order Leads to Treatment Delay
Penalty
Summary
The facility failed to ensure a physician's order for a STAT x-ray was performed in a timely manner, resulting in a delay in treatment for a resident. The resident, who sustained an injury to the left ankle while being weighed on a wheelchair scale, reported the incident and subsequent pain. A physician's order for a STAT x-ray was placed on the same day, but the x-ray was not completed until later that evening, and the results confirming a fracture were not reviewed until the following morning. The delay was attributed to the x-ray order being incorrectly labeled as Routine instead of STAT when called into the radiology company by a registered nurse. This miscommunication led to the x-ray being assigned as a same-day request rather than an immediate priority. The resident was eventually transferred to the hospital after the fracture was confirmed, but the delay in obtaining the x-ray and subsequent treatment was a significant concern identified during the survey.
Deficiency in Timely Completion of Nursing Aide Performance Reviews
Penalty
Summary
The facility staff failed to complete annual performance reviews for three out of seven Geriatric Nursing Assistants (GNAs) whose records were reviewed during the survey. Specifically, GNA #28 had not received a performance review since 2018, and there was no evidence of a performance review for GNA #31. The Human Resource Director (HR) #47 explained that she tracks all employees' annual performance reviews and submits the necessary documentation to the employee's manager one month prior to the review due date. Despite these procedures, the performance appraisals for GNA #28, GNA #31, and GNA #53 were not completed in a timely manner. The HR Director #47 stated that two of the three outstanding performance appraisals were completed during the survey, with the remaining appraisal pending due to the employee's weekend work schedule. Unit Manager #26 acknowledged being behind on several employee performance reviews due to multiple job responsibilities. This lack of timely performance reviews indicates a deficiency in the facility's management of staff evaluations, which is crucial for maintaining the quality of care provided to residents.
Inaccurate Medical Records and Hospice Documentation
Penalty
Summary
The facility failed to maintain accurate medical records for two residents, leading to discrepancies in their care directives. For Resident #51, there was a conflict between the paper MOLST form, which indicated a Full Code status, and the electronic medical record progress notes, which documented the resident as DNR/DNI. This inconsistency was identified during a review by the surveyor and the Nursing Home Administrator, highlighting a significant error in the resident's documented code status. For Resident #129, the facility did not accurately document the resident's hospice status. Although the hospice care consent was signed, the MDS did not reflect this status due to incomplete documentation regarding the court order of care guardian. Despite the presence of hospice nurse documentation and progress notes indicating communication with hospice nurses, the facility staff insisted that hospice care was not initiated due to the lack of confirmation from the court. This resulted in the resident not receiving hospice care before passing away, as confirmed by the Director of Nursing.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Randallstown
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Patapsco Healthcare | 1.4 mi | ★★★★★ | 6 | 0 |
| North Oaks Communities | 1.7 mi | ★★★★★ | 13 | 0 |
| Courtland, Llc | 1.8 mi | ★★★★★ | 6 | 0 |
| Resorts Of Augsburg | 3.2 mi | ★★★★★ | 40 | 0 |
| Autumn Lake Healthcare At Pikesville | 3.3 mi | ★★★★★ | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.