Not rated by CMS — ratings are suppressed for new or low-volume facilities.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Highview Of Northampton during CMS and state inspections, most recent first.
A resident with multiple health conditions, including Multiple Sclerosis and Parkinson's disease, required two staff members for hygiene care and bed mobility. However, a CNA provided care alone, resulting in the resident sliding out of bed and sustaining a hip fracture. The care plan, which mandated two staff members for assistance, was not followed, leading to the resident's hospitalization for surgical intervention.
A resident, assessed as totally dependent and at high risk for falls, was provided incontinence care by a CNA without the required assistance of another staff member. This led to the resident sliding out of bed and sustaining a right hip fracture, which required surgical intervention. The incident was not reported or documented as per facility policy.
A resident with severe cognitive impairment and multiple diagnoses slid out of bed during care, resulting in a right hip fracture. The incident was not reported or documented by staff as required by facility policy. The deficiency was discovered after unexplained bruising led to further investigation.
A resident with multiple health conditions experienced a fall in a LTC facility, and the nursing staff failed to document the incident or notify relevant parties. The resident was later found to have a hip fracture requiring surgery. The facility's policies on reporting and documentation were not followed, as confirmed by the DON.
A facility failed to protect five residents from sexual abuse by a CNA, who inappropriately touched and penetrated them during care. The residents, who were alert and oriented, reported similar experiences of abuse, which were not immediately reported due to embarrassment. The facility's internal investigation revealed additional allegations, highlighting a significant deficiency in ensuring resident safety.
The facility failed to maintain complete and accurate ADL documentation for three residents, with significant gaps in CNA ADL Flow Sheets for May, June, and July 2024. Residents with various diagnoses, including Major Depressive Disorder and Chronic Respiratory Failure, had numerous days and shifts left undocumented. Interviews confirmed that CNAs were responsible for completing documentation by the end of their shifts, but this was not consistently done.
A resident reported sexual misconduct by a CNA during a routine visit with a Behavioral Health Clinician. The clinician failed to immediately report the allegations as per facility policy, leaving voicemails for the Social Worker and DON, which were not reviewed until days later. This delay prevented timely investigation and notification to the state agency, highlighting a breakdown in communication and adherence to abuse reporting procedures.
A resident with a history of accusatory behaviors required two staff members during care, as per their care plan. However, a CNA provided care alone on two occasions, leading to allegations of inappropriate touching. The facility's policy on comprehensive care planning was not followed, resulting in a deficiency.
A cognitively impaired resident at risk for elopement exited a facility undetected due to a malfunctioning door alarm and inadequate supervision. The resident was found outside after approximately 40 minutes. The security guard responsible for monitoring exits left his post without notifying staff, leaving the unit unsupervised.
A resident with a PICC line did not receive proper care as the PICC line was not removed after antibiotic therapy was completed, despite physician orders. There was no documentation of monitoring or maintenance of the PICC line, and the resident was discharged with the PICC line still in place, leading to an infection.
Failure to Follow Care Plan Results in Resident Injury
Penalty
Summary
The facility failed to implement and follow the care plan for a resident who required assistance from two staff members for hygiene care and bed mobility. On the morning of July 15, 2024, a CNA provided incontinence care to the resident alone, despite the care plan indicating the need for two staff members. During the process, the CNA rolled the resident onto their side, causing the resident to slide out of bed with their feet on the floor and torso still on the bed. The CNA called for help, and another staff member assisted in lowering the resident to the floor before using a mechanical lift to return them to bed. The resident, who had been admitted to the facility in October 2015, had multiple diagnoses including Multiple Sclerosis, Parkinson's disease, Dementia, and Epilepsy. The resident's Minimum Data Set (MDS) Annual Assessment indicated total dependence on care and required assistance from two staff members for hygiene and bed mobility. The care plan, which was reviewed and renewed in May 2024, included interventions for two staff members to assist when turning the resident in bed. Despite this, the CNA proceeded alone after waiting for assistance for 10 minutes and being unable to find a nurse. Following the incident, the resident was noted to have new bruising and complained of hip pain. An x-ray confirmed a right hip fracture, and the resident was transferred to the hospital for surgical intervention. Interviews with staff confirmed that the resident was dependent on staff for all care and required two staff members for bed mobility, as outlined in the care plan. The Director of Nursing acknowledged that the care plan was not followed, which led to the incident.
Inadequate Staff Assistance Leads to Resident Fall and Injury
Penalty
Summary
The facility failed to provide adequate staff assistance to a resident who was assessed as being totally dependent on staff for care and at high risk for falls. The resident required the assistance of two staff members for bed mobility and personal hygiene. However, during an overnight shift, a CNA provided incontinence care to the resident without the required assistance of another staff member. As a result, the resident began to slide out of bed, and the CNA attempted to prevent the fall by grabbing the resident under the arms and calling for help. A nurse assisted in lowering the resident to the floor, and the resident was later transferred back to bed with the help of a mechanical lift and additional staff. The incident was not reported or documented by the staff involved, and the resident was later found with unexplained bruising and pain in the right hip. An x-ray revealed a right hip fracture, and the resident was transferred to the hospital for surgical intervention. The facility's policies on falls management and accidents/incidents require staff to report and document such events, but this was not adhered to in this case. The resident had a history of multiple sclerosis, Parkinson's disease, dementia, and epilepsy, and was severely cognitively impaired. The resident's care plan and care Kardex indicated the need for two staff members to assist with bed mobility and personal hygiene, which was not followed during the incident. Interviews with staff confirmed that the CNA was aware of the requirement for two staff members but proceeded alone due to a lack of available assistance.
Failure to Report and Document Resident Incident
Penalty
Summary
The facility failed to ensure timely notification of a resident's incident to the resident's provider, legal guardian, and administrative staff, as required by their policy. The incident involved a resident with multiple diagnoses, including Multiple Sclerosis, Parkinson's disease, Dementia, and Epilepsy, who was severely cognitively impaired and dependent on staff for care. During care, the resident slid out of bed, with their feet landing on the floor while a CNA held their upper body on the bed. The resident was then lowered to the floor and returned to bed using a mechanical lift. However, the incident was not reported or documented by the involved staff, including Nurse #1, who assisted in the situation. The deficiency was discovered when unexplained bruising was found on the resident's upper arms, prompting further investigation. The resident later pointed to their right hip, indicating pain, which led to a diagnosis of a right hip fracture requiring surgical intervention. The facility's Director of Nurses noted that there was no documentation of the fall in the medical record, and the incident was not reported as expected. The lack of immediate reporting and documentation of the incident was against the facility's policy, which mandates prompt notification of significant changes to the resident's condition.
Failure to Document and Report Resident Fall
Penalty
Summary
The facility failed to ensure that nursing staff followed acceptable standards of professional practice when a resident experienced a fall. Nurse #1 assisted in lowering the resident to the floor and transferring them back to bed but did not document the incident, complete an incident report, or notify the physician, guardian, or administrative staff. The facility's policies required staff to report and document all accidents and incidents, but these procedures were not followed in this case. The resident involved had a history of multiple sclerosis, Parkinson's disease, dementia, and epilepsy, and was totally dependent on staff for bed mobility and personal hygiene. After the fall, the resident was found to have new bruising and pain, which led to an x-ray revealing a right hip fracture. The resident required surgical intervention and a hospital stay as a result of the injury. Interviews with staff revealed that Nurse #1 did not notify anyone about the incident until contacted by the Director of Nursing (DON) after the bruising was discovered by the next shift. The DON confirmed that there was no report or documentation of the fall by the nursing staff, which was against the facility's expectations for immediate reporting and documentation of such incidents.
Failure to Protect Residents from Sexual Abuse by Staff
Penalty
Summary
The facility failed to protect five residents from sexual abuse by a staff member, specifically a Certified Nurse Aide (CNA). The incidents involved inappropriate and non-consensual touching by CNA #1, who was identified by the residents as the perpetrator. The abuse was reported by the residents during interviews conducted as part of the facility's and local law enforcement investigations. The residents, who were alert and oriented, described similar experiences of being touched in a sexually inappropriate manner by CNA #1. The incidents were not reported immediately due to feelings of embarrassment and humiliation, and the residents became visibly upset when recounting their experiences. Resident #1 reported being awakened by CNA #1, who inappropriately touched and penetrated them under the guise of providing assistance to the bathroom. Despite being independent with hygiene, Resident #1 was subjected to unwanted physical contact. The resident's account was consistent with those of other residents, who also reported similar incidents involving CNA #1. Resident #3, for instance, described being touched inappropriately during incontinence care, and Resident #2 reported rough handling and penetration by CNA #1 during care. These incidents were corroborated by witness statements and police reports, which detailed the residents' experiences and the emotional distress caused by the abuse. The facility's internal investigation revealed additional allegations from other residents, including Resident #4 and Resident #5, who reported similar inappropriate conduct by CNA #1. Resident #4 described two separate incidents where CNA #1 made inappropriate comments and exposed himself, while Resident #5 reported multiple instances of inappropriate touching during care. The facility's failure to prevent these incidents highlights a significant deficiency in ensuring the safety and protection of residents from abuse. The facility's policy on abuse prevention was not effectively implemented, leading to multiple residents experiencing trauma and distress due to the actions of CNA #1.
Incomplete ADL Documentation for Residents
Penalty
Summary
The facility failed to maintain complete and accurate medical records for three residents, specifically in the documentation of Certified Nurse Aide (CNA) Activities of Daily Living (ADL) Flow Sheets. For Resident #1, admitted in June 2022 with diagnoses including Sedative, Hypnotic or Anxiolytic Dependence and Major Depressive Disorder, the ADL Flow Sheets for May, June, and July 2024 were found to be incomplete across all shifts. The documentation was missing for numerous days, with entire shifts left blank, indicating a failure to record the resident's ADL status as required. Similarly, Resident #2, admitted in February 2022 with diagnoses of Alcohol Abuse, Chronic Respiratory Failure, and Major Depressive Disorder, also had incomplete ADL Flow Sheets for the same months. The records showed significant gaps in documentation across all shifts, with many days where all ADL care areas were left blank. This lack of documentation suggests that the CNAs did not fulfill their responsibility to complete the ADL Flow Sheets by the end of their shifts. Resident #3, admitted in June 2021 with diagnoses including Peripheral Vascular Disease, Major Depressive Disorder, and Autistic Disorder, experienced the same issue. The ADL Flow Sheets for May, June, and July 2024 were incomplete, with numerous days and shifts left undocumented. Interviews with the Special Project Nurse and Unit Manager #1 confirmed that CNAs were expected to complete their documentation by the end of their shifts, and the blank spaces indicated a failure to do so.
Failure to Immediately Report Abuse Allegations
Penalty
Summary
The facility failed to ensure that staff followed their Abuse, Neglect, and Exploitation policy when a resident alleged sexual misconduct by a Certified Nurse Aide (CNA). During a routine visit with a Behavioral Health Clinician, the resident reported two separate incidents involving inappropriate comments and touching by the CNA. However, the Behavioral Health Clinician did not immediately report the allegations as required by the facility's policy. Instead, the clinician left voicemail messages for the Social Worker and the Director of Nurses, which were not reviewed until the following Monday morning, delaying the administration's awareness and response to the allegations. The facility's policy mandates immediate reporting and investigation of any abuse allegations, but this protocol was not followed. The Social Worker confirmed that the Behavioral Health Clinician should have directly notified the administration rather than leaving a voicemail. The Administrator acknowledged that the delay in reporting prevented the timely initiation of an investigation and notification to the state agency. The Director of Nurses was on leave, and the Administrator was not informed of the allegations until days later, highlighting a breakdown in communication and adherence to the facility's abuse reporting procedures.
Failure to Implement Care Plan for Resident Requiring Two Staff Members
Penalty
Summary
The facility failed to ensure that staff consistently implemented and followed the interventions outlined in the care plan for a resident who required two staff members present during caregiving due to accusatory behaviors. On two separate occasions, a Certified Nurse Aide (CNA) provided care to the resident without the presence of another staff member, contrary to the care plan requirements. The resident, who was cognitively intact and dependent on staff for toileting hygiene, reported these incidents, which included inappropriate touching by the CNA during incontinence care. The resident's care plan, which was revised and reviewed in conjunction with the Quarterly Minimum Data Set (MDS) Assessment, clearly indicated the need for two staff members during care. Despite this, the CNA provided care alone, leading to allegations of inappropriate conduct. The facility's policy on comprehensive care planning emphasizes the importance of meeting individual resident needs and preventing avoidable decline, yet the failure to adhere to the care plan resulted in a breach of this policy. The social worker confirmed that the resident had a history of accusatory behaviors and required two staff members to prevent staff splitting, but no prior allegations of abuse had been made.
Inadequate Supervision Leads to Resident Elopement
Penalty
Summary
The facility failed to provide adequate supervision to prevent an elopement incident involving a cognitively impaired resident who was assessed as being at increased risk for elopement. On the day of the incident, the resident was able to open the rear exit door of the locked unit and exit the facility undetected due to a malfunctioning door alarm system. The resident was found outside approximately 40 minutes later by a staff member, indicating a lapse in supervision and monitoring. The resident, who had a history of wandering and was identified as an elopement risk, was last seen by staff on the unit before being found outside. Interviews revealed that the security guard, responsible for monitoring the unit's exits, left his post to perform rounds without properly notifying staff, leaving the unit unsupervised. The facility's policy required staff to monitor exits in the security guard's absence, but this expectation was not met, contributing to the resident's unsupervised exit.
Failure to Remove PICC Line and Maintain Documentation
Penalty
Summary
The Facility failed to ensure that a resident with a peripherally inserted central catheter (PICC line) received quality care according to professional standards of practice. Despite having physician orders to discontinue the PICC line once antibiotic therapy was completed, the PICC line was not removed as ordered. There was no documentation to support that nursing staff continued to monitor and maintain the PICC line after the completion of the antibiotic therapy. The resident was subsequently discharged home with the PICC line still in place, and it was later reported that the resident was being treated for an infection associated with the PICC line. Interviews with facility staff revealed that the order to discontinue the PICC line was not followed through, and there was a lack of documentation regarding the maintenance of the PICC line. The Director of Nurses (DON) and the Staff Development Coordinator (SDC) acknowledged that the PICC line should have been removed per the physician's order and that proper documentation should have been maintained. The failure to remove the PICC line and the lack of documentation were identified as deficiencies in the care provided to the resident.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Leeds
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Linda Manor Extended Care Facility | 0.5 mi | ★★★★★ | 4 | 0 |
| Care One At Northampton | 3.4 mi | ★★★★★ | 4 | 0 |
| Hadley Pointe Nursing Rehab & Care | 7.8 mi | ★★★★★ | 9 | 0 |
| Center For Extended Care At Amherst | 8.7 mi | ★★★★★ | 2 | 0 |
| Care One At Holyoke | 9.8 mi | ★★★★★ | 2 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.