Above average — CMS composite of the measures below.
A standard survey is most likely before around October 2026
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at New Hampton Nursing & Rehab Center during CMS and state inspections, most recent first.
Two residents in a LTC facility suffered skin tears due to inappropriate handling by a CNA. One resident, with severe cognitive impairment, sustained multiple skin tears after a transfer, while another resident, cognitively intact, reported being restrained and injured by the same CNA. Staff interviews confirmed the CNA's inappropriate actions, highlighting a failure to provide a safe environment free from abuse.
The facility failed to respond to resident call lights within the required 15-minute timeframe, as observed in several instances. A resident reported waiting over an hour, another experienced a 30-minute delay, and a family member noted delays of 45 minutes to an hour, especially during meal times. Staff indicated that delays occurred when assisting residents requiring two-person care, with 9 out of 24 residents needing such assistance. Resident Council Minutes also noted concerns about slow response times.
A resident was found in his wheelchair calling for assistance with call lights out of reach, one wrapped around a bed positioning bar and another under an item on his easy chair. Two CNAs confirmed the call lights were inaccessible, and a family member reported similar observations during visits.
A facility failed to report suspected abuse and provide a safe environment for two residents. One resident, with a history of TBI and heart failure, sustained a skin tear during care when a CNA restrained the resident's arms. The incident was not reported, and the DON acknowledged a similar unreported incident involving the same CNA. The facility's policy requires staff training on abuse prevention and reporting, which was not followed.
Two residents in an LTC facility sustained skin tears under similar circumstances involving the same staff member. One resident, with impaired cognitive skills, reported being restrained and injured by a CNA, while the other, cognitively intact, claimed staff tried to harm him. The facility failed to investigate or report these incidents as potential abuse, violating federal regulations.
Failure to Protect Residents from Abuse and Injury
Penalty
Summary
The facility failed to provide an environment free from physical assault and injury for two residents. Resident #1, who had severe cognitive impairment and multiple health issues, sustained skin tears on his right forearm, left elbow, and left hand. The injuries were discovered after a transfer to bed by staff, but there was no immediate indication of how the injuries occurred. Staff interviews revealed that a CNA, Staff E, was involved in a previous incident where she restrained another resident, Resident #2, by holding his wrists, which led to a skin tear. Staff A witnessed this incident and noted that Staff E appeared angry and used an elevated tone of voice. Resident #2, who was cognitively intact but had a history of traumatic brain injury and other health conditions, also sustained a skin tear on his left wrist. The incident report indicated that the resident was hitting and verbally abusive during care, and he later reported that the staff tried to harm him. The facility's policy on abuse prevention emphasizes the residents' right to be free from abuse and neglect, yet the actions of Staff E in both incidents suggest a failure to adhere to these guidelines. Interviews with staff and a family member of Resident #1 revealed that the resident had expressed distress and accused Staff E of causing his injuries. The family member reported that the resident described being restrained and feeling helpless during the encounter with Staff E. The facility's failure to prevent these incidents and ensure a safe environment for the residents constitutes a deficiency in providing care free from abuse and neglect.
Delayed Response to Resident Call Lights
Penalty
Summary
The facility failed to answer resident call lights in a timely manner, as required by their policy, which mandates a response within 15 minutes. Observations and interviews revealed that residents experienced significant delays in call light responses. Resident #4 reported waiting over an hour for assistance, while Resident #5 experienced a delay of up to 30 minutes. A family member of Resident #2 confirmed that the call light was on for 45 minutes to an hour, particularly during meal times. Staff interviews indicated that call lights were generally answered within 15 minutes unless staff were occupied with residents requiring two-person assistance. The facility identified that 9 out of 24 residents needed two staff members for personal care, which may have contributed to the delays. Resident Council Minutes also documented concerns about slow staff response to call lights, highlighting an ongoing issue with timely assistance.
Call Lights Out of Reach for Resident
Penalty
Summary
The facility failed to maintain call lights within reach for a resident, leading to a deficiency. During an observation and interview, a resident was found in his wheelchair calling out for assistance. Upon entering the room, it was observed that one call light was wrapped around the bottom of a positioning bar on the left side of his bed, and another was positioned across the cushion and under an unknown item of his easy chair. The surveyor turned on the call light, and shortly after, two CNAs responded and confirmed that the call lights were out of reach. Additionally, a family member reported observing the call lights out of reach on several occasions during regular visits to the resident.
Failure to Report Suspected Abuse and Provide Safe Environment
Penalty
Summary
The facility failed to provide an environment free from physical assault and did not report suspected abuse to the State Agency in a timely manner for two residents. Resident #2, who has a history of Traumatic Brain Injury, heart failure, and is non-ambulatory, was involved in an incident where staff members were providing care. During the care, the resident became verbally and physically aggressive, reportedly due to pain, and sustained a skin tear on the left forearm. Staff F, a CNA, witnessed Staff E restraining the resident's arms, which led to the injury, and noted that Staff E's tone was inappropriate. Staff F confirmed that the incident was not reported, and Staff E attempted to blame the injury on the lift device, which Staff F disputed. The Director of Nursing (DON) acknowledged that the injury was not reported, even after a similar incident occurred with another resident involving Staff E. The DON did not provide a clear answer when questioned about the failure to report the incident. The facility's policy on abuse prevention and reporting requires staff to be trained on identifying and reporting abuse, neglect, and exploitation. However, the failure to report the incident involving Resident #2 and the subsequent incident with another resident indicates a lapse in following these procedures. The report highlights the need for timely reporting and proper handling of suspected abuse cases to the appropriate authorities.
Failure to Investigate and Report Potential Abuse
Penalty
Summary
The facility failed to provide an environment free from physical assault and did not investigate potential abuse as required by Federal regulations for two residents. Resident #1, who had a severely impaired cognitive status, was found with multiple skin tears on his right forearm, left elbow, and left hand. The incident was reported by a CNA who found the resident in bed with these injuries. Staff interviews revealed that the resident had been transferred to bed earlier without any noted injuries or complaints of pain. However, a family member reported that the resident had described an encounter with Staff E, where the staff member allegedly restrained and twisted his arm, causing the injuries. Resident #2, who was cognitively intact, also sustained a skin tear on his left wrist. The incident report indicated that the resident was found in bed with the injury after being reportedly combative during care. The resident expressed that the staff tried to harm him, and he had to defend himself. The Director of Nursing admitted that she did not report the injury as potential abuse, even though it occurred under similar circumstances as Resident #1's injury, both involving Staff E. The facility's policy on abuse prevention, identification, investigation, and reporting was not followed, as the incidents involving both residents were not properly investigated or reported as potential abuse. The staff involved did not adhere to the protocol of walking away when a resident refused care, and there was a failure to recognize and report the signs of potential abuse, leading to a breach in the standard of care expected in such situations.
What surveyors are citing around you — mapped
All 10 risk areas, ranked with evidence
Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
Illustrative
What surveyors actually found near you
We read the 58 citations issued within 25 miles in the last 12 months — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
Every risk area becomes concrete audit steps drawn from real citations at facilities like yours — run them this week, before your window opens.
Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near New Hampton
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Accura Healthcare Of New Hampton | 0.8 mi | ★★★★★ | 2 | 0 |
| Colonial Manor Of Elma | 14.8 mi | ★★★★★ | 16 | 0 |
| Hillcrest Home | 17.4 mi | ★★★★★ | 0 | 0 |
| Tripoli Nursing & Rehab | 17.4 mi | ★★★★★ | 0 | 0 |
| Chautauqua Guest Home #3 | 18.8 mi | ★★★★★ | 0 | 0 |
Every risk area ranked, a do-first checklist, and your local survey patterns
Built specifically for New Hampton Nursing & Rehab Center.
100% money-back within 48 hours.
Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.