Lutheran Retirement Home
Inspection history, citations, penalties and survey trends for this long-term care facility in Northwood, Iowa.
- Location
- 701 9th Street North, Northwood, Iowa 50459
- CMS Provider Number
- 165485
- Inspections on file
- 18
- Latest survey
- February 26, 2026
- Citations (last 12 mo.)
- 8
Citation history
Health deficiencies cited at Lutheran Retirement Home during CMS and state inspections, most recent first.
A resident with intact cognition reported a missing sweatshirt, but the facility failed to promptly resolve the grievance or complete a grievance form as per policy. Staff did not follow the grievance procedure for the missing item, which was of sentimental value, and the administrator confirmed the oversight.
A resident with severe cognitive impairment and joint disorders did not receive prescribed hand treatments to prevent contractures, as observed on multiple occasions. Staff interviews revealed a lack of adherence to physician orders, with incorrect transcription and failure to notify the physician of treatment issues. The facility policy required following physician orders, which was not done.
A resident with dental caries and a broken tooth did not receive necessary dental services since admission to the facility. Despite the resident's request for dental care, staff cited insurance issues and difficulty finding a provider as barriers. The facility's policy required assistance with dental care, but this was not provided.
The facility failed to provide bed hold notices to two residents during their hospital transfers, as required by policy. One resident was cognitively intact, while the other had moderate cognitive impairment. The DON confirmed the lack of bed hold notifications, despite the facility's policy mandating them upon transfer.
A facility failed to protect a cognitively impaired resident from sexual abuse by another resident with intact cognition who exhibited sexually aggressive behavior. Despite multiple incidents of inappropriate touching, the facility did not implement effective interventions or separate the residents in a timely manner. The lack of documentation, communication, and monitoring contributed to the deficiency, resulting in repeated exposure to inappropriate behavior for the vulnerable resident.
A male resident with intact cognition made inappropriate sexual advances towards a female resident with severely impaired cognition, involving touching without consent. The facility failed to report these incidents to the Department of Inspections, Appeals, and Licensing (DIAL) in a timely manner, resulting in an immediate jeopardy situation. Staff initially perceived the interactions as friendly gestures, but they escalated to inappropriate touching, which was not reported or investigated as required by facility policy.
A facility failed to investigate allegations of abuse and separate a resident with behavioral symptoms from another resident, leading to multiple incidents of inappropriate touching. Despite interventions like 15-minute checks and moving one resident to a memory care unit, the facility lacked documentation and did not ensure separation, resulting in an immediate jeopardy situation.
A facility failed to recognize a resident as a victim before transferring them to a different unit instead of their alleged abuser. The resident, with severely impaired cognition and Alzheimer's disease, was inappropriately touched by another male resident. The facility moved the victimized resident to a locked Alzheimer's wing, rather than relocating the alleged abuser, with the family's consent. This action did not prioritize the resident's right to a dignified existence and self-determination, as outlined in the Resident Rights brochure.
Failure to Resolve Grievance for Missing Property
Penalty
Summary
The facility failed to provide prompt efforts to resolve a grievance and did not complete a grievance form for a missing item reported by a resident. The resident, who had intact cognition as indicated by a BIMS score of 15, reported a missing black sweatshirt with an emblem, which was of sentimental value as it was a gift from family members. Despite reporting the missing item three weeks prior, the resident had not received any follow-up from the staff regarding the resolution of the grievance. Staff interviews revealed that the process for handling missing items involved searching other residents' rooms and notifying social services if the item was not found. However, the social services staff did not complete a grievance form for the missing sweatshirt, as they typically only did so for items deemed valuable, such as wallets or rings. The facility's grievance policy required that all missing property be reported and, if not immediately resolved, be followed up with a grievance procedure. The administrator confirmed that a Lost and Found report was completed, but not a grievance intake form, which was against the facility's policy.
Failure to Follow Physician Orders for Resident's Hand Care
Penalty
Summary
The facility failed to follow physician orders for a resident with severe cognitive impairment, joint disorder, depression, arthritis, and anxiety. The physician's orders required a palm grip to be applied to the resident's right hand at all times when in bed to prevent contractures, and a tubi grip to the left hand daily to reduce moisture and prevent injury. However, observations on multiple occasions revealed that the resident was in bed without the prescribed palm grip and tubi grip. The clinical record lacked documentation of any notification to the physician regarding the failure to implement these treatments or any reports of pain from the resident during treatment. Interviews with staff revealed a lack of adherence to the physician's orders. A CNA reported that only nurses handled the resident's hand treatments, while an LPN incorrectly stated that a tubi grip was applied to the right hand. The DON admitted that the orders were transcribed incorrectly on the Treatment Administration Record, leading to the assumption that the treatments were not performed. An RN reported that attempts to place a washcloth in the resident's right hand were stopped due to complaints of pain, but the physician was not notified. The facility's policy required staff to follow physician orders as directed, which was not adhered to in this case.
Failure to Provide Dental Services to Resident
Penalty
Summary
The facility failed to provide necessary dental services to a resident, identified as Resident #20, who had a diagnosis of dental caries and a broken front tooth. Despite the resident's intact cognition and expressed desire to see a dentist, the facility did not arrange for dental care since the resident's admission. The resident reported that their front tooth began chipping after an incident involving a transfer, and they had not seen a dentist since being admitted to the facility. The resident was unaware of how to access dental services or the payment options available. Interviews with staff revealed a lack of action in addressing the resident's dental needs. Staff A, a CNA, was informed of the chipped tooth but did not observe any breakage and passed the information to Staff B, an LPN, who also did not see signs of chipping. Social Services staff cited insurance issues and difficulty finding a provider as barriers to obtaining dental care for the resident. The Director of Nursing mentioned that in emergency situations, the emergency room could provide temporary management. The Administrator was unaware of any dental options explored for the resident and planned to consult with the resident's family for potential solutions. The facility's policy indicated that nurses should assist with dental care and Social Services should help with reimbursement applications, but these actions were not taken for Resident #20.
Failure to Provide Bed Hold Notices
Penalty
Summary
The facility failed to provide a bed hold notice to two residents during their transfer to a hospital, as required by policy. Resident #7, who was cognitively intact with a BIMS score of 15, was discharged to the hospital on 5/28/24 and returned on a later date. The clinical records for Resident #7 lacked documentation of a bed hold notification being provided to the resident or their representative. Similarly, Resident #18, with a BIMS score of 9 indicating moderate cognitive impairment, was discharged to the hospital on 11/19/24 and returned on a later date. The facility's records also lacked documentation of a bed hold notification for Resident #18 or their representative. The Director of Nursing confirmed that the facility did not complete a bed hold for the hospitalizations of both residents, despite the facility's Reserve Bed Policy requiring such notification upon transfer.
Failure to Protect Residents from Sexual Abuse
Penalty
Summary
The facility failed to provide an environment free from sexual abuse for residents who lacked the mental capacity to consent to sexual contact. This deficiency involved two residents: one with severely impaired cognition and another with intact cognition but exhibiting sexually aggressive behavior. The cognitively impaired resident required total assistance with daily activities and was diagnosed with Alzheimer's disease and non-Alzheimer's dementia. The other resident, who was cognitively intact, displayed inappropriate behaviors such as touching and fondling the cognitively impaired resident on multiple occasions. Despite the occurrence of inappropriate touching incidents on several occasions, the facility did not implement effective interventions to prevent further incidents. The first incident occurred in the common area, where the cognitively intact resident fondled the other resident. The facility failed to separate the two residents after the first and second incidents and did not update the care plan or implement interventions until after the incidents had occurred. The facility's lack of timely and adequate response to these incidents resulted in a failure to protect the cognitively impaired resident from sexual abuse. The facility's documentation and communication regarding the incidents were also inadequate. There was a lack of incident reports and investigations related to the incidents, and staff interviews revealed that some staff members were unaware of the incidents or the need to implement interventions. The facility's failure to monitor the residents' locations as indicated and the absence of a communication book for staff contributed to the deficiency. This lack of action and oversight led to a situation where the cognitively impaired resident was repeatedly exposed to inappropriate behavior, highlighting a significant lapse in the facility's duty to protect its residents.
Failure to Report Resident Abuse
Penalty
Summary
The facility failed to report an allegation of abuse to the Department of Inspections, Appeals, and Licensing (DIAL) after a male resident was observed making inappropriate sexual advances towards a female resident on multiple occasions. The incidents involved the male resident placing the female resident's hand inside his bib overalls and putting his hand down her shirt. These actions were observed on several dates, but the facility did not report the incidents to DIAL until later dates, resulting in an immediate jeopardy situation. Resident #1, a female with severely impaired cognition due to Alzheimer's disease and non-Alzheimer's dementia, was unable to consent to the interactions. She required total assistance with daily activities and used a wheelchair for mobility. Resident #2, a male with intact cognition and a history of behavioral symptoms, was independent in daily activities and used a walker. Despite his cognitive abilities, he continued to intrude on the privacy of others and engage in inappropriate behaviors towards Resident #1. Staff interviews revealed that the incidents were initially perceived as friendly gestures between the two residents, who were former neighbors. However, the interactions escalated to inappropriate touching, which was not immediately reported or investigated by the staff. The facility's policy required immediate reporting of abuse allegations, but the staff failed to follow these procedures, leading to a delay in addressing the situation and protecting the residents involved.
Failure to Investigate and Separate Residents Leads to Immediate Jeopardy
Penalty
Summary
The facility staff failed to thoroughly investigate allegations of abuse and did not separate a possible abuser from other residents, leading to an immediate jeopardy situation. The facility lacked documentation of thorough investigations and failed to conduct resident and staff interviews to determine the extent of the allegations. The facility did not separate the two residents involved until the incident occurred a third time, and the family had to request action. Resident #1, who had severely impaired cognition and required total assistance with daily activities, was inappropriately touched by Resident #2 on multiple occasions. Despite being notified of the incidents, the facility did not document any incident reports or investigations related to these events. The care plan for Resident #1 included interventions such as 15-minute checks and moving her to a locked memory care unit, but there was no documentation to keep the male resident away from her. Resident #2, who had intact cognition and exhibited behavioral symptoms directed toward others, was involved in several incidents of inappropriate touching. The facility's care plan for Resident #2 included monitoring behaviors and providing close supervision, but it lacked direction to keep him separated from Resident #1. The facility failed to ensure Resident #2 stayed away from Resident #1 following the first incident, allowing further incidents to occur before staff intervened.
Failure to Protect Resident's Rights and Dignity
Penalty
Summary
The facility failed to recognize a resident as a victim prior to transferring them to a different unit, instead of their alleged abuser. This deficiency involved a resident with severely impaired cognition, as indicated by a Brief Interview for Mental Status (BIMS) score of 5, and diagnoses of Alzheimer's disease and non-Alzheimer's dementia. The resident required total assistance with toileting hygiene and transfers, did not walk, and used a wheelchair for mobility. The incident involved another male resident inappropriately touching the resident, which was reported to the resident's family and documented in the facility's records. The facility's response to the incident included moving the victimized resident to a different area within the facility, specifically a locked Alzheimer's wing, rather than relocating the alleged abuser. This action was taken with the family's consent, but it failed to prioritize the resident's right to a dignified existence and self-determination. The facility's records indicated that the resident did not exhibit immediate changes in mood, anxiety, or affect following the incident, and when asked about her feelings, she expressed concerns unrelated to the incident. The facility's documentation and staff interviews revealed that the resident's family was informed of the incident and the subsequent room change. However, the decision to move the resident rather than the alleged abuser suggests a failure to adequately protect the resident's rights and dignity. The facility's actions were not aligned with the resident's rights to be treated with respect and dignity, as outlined in the undated Resident Rights brochure.
Latest citations in Iowa
A resident with severe cognitive impairment, multiple comorbidities (including Parkinson’s disease and CVA), high fall risk, and frequent incontinence experienced numerous unwitnessed falls over several months despite documented needs for substantial/maximal assistance and supervision. The care plan and facility policy called for individualized fall interventions and visual supervision, yet the resident repeatedly self-transferred in the room, common areas, and between the dining room and therapy gym, often being found on the floor after staff heard yelling or noticed the resident missing. Staff interviews confirmed that the resident was typically placed near the nurses’ station or in common areas for increased or visual supervision, but staff were not consistently present or able to intervene before the resident attempted unsafe transfers or tried to assist other residents, leading to repeated injuries such as abrasions and skin tears.
Two residents with cognitive impairment were not adequately protected from sexual abuse by another resident. One resident reported that a male resident in a wheelchair entered her room, moved her bedside table, touched her leg, and placed his hand under her blanket until she screamed and used her call light, after which he left. Shortly afterward, staff found the same male resident in bed with another resident, whose pants and brief were partially down, with his hand inside her pants on her buttocks; she was half asleep and unable to describe what happened. Staff interviews indicated delays and hesitancy in documenting and reporting the incidents to law enforcement and families, with nursing staff stating they were initially told by the DON not to document or report because penetration was not observed or the events were not physically witnessed. The affected resident later became more withdrawn and uncomfortable in common areas when the alleged perpetrator was present, while the facility’s own abuse policy defined sexual abuse as non-consensual sexual contact of any type and guaranteed residents’ right to be free from abuse.
A resident with moderate cognitive impairment, multiple chronic conditions, and chronic pain ordered Oxycodone HCl 15 mg every six hours received incorrect doses after the pharmacy changed the tablet strength from 5 mg to 15 mg. Staff had previously administered three 5 mg tablets to equal the ordered 15 mg, but when new 15 mg tablets arrived, a CMA first gave a total of 25 mg by combining remaining 5 mg tablets with a 15 mg tablet, then an LPN and the same CMA each later administered three 15 mg tablets (45 mg) while documenting the doses as if they matched the order. Progress notes described the resident as pale, confused, with garbled speech, hallucination-like behavior, pinpoint pupils, and intermittent drowsiness. Interviews showed staff did not re-check the tablet strength or compare the new medication card to the MAR and reported there was no formal process to alert staff to dose changes with new medication cards.
The facility failed to maintain a clean, comfortable, homelike environment when multiple residents’ beds remained stripped or unmade well into the morning and one room was observed with dried fluid on the floor and debris along the baseboard heater and wall. A cognitively intact resident reported wanting the bed made by the end of breakfast, but surveyors twice observed linens rolled at the foot of the bed with the bed unmade. Another resident with moderate cognitive impairment and physical care needs was found lying in bed with only a small lap blanket while all bedding was bunched at the bottom of the bed, and the resident stated staff had not returned to make the bed. CNAs and an LPN described busy workloads, stripped beds, and delays in bed-making, while leadership acknowledged expectations that beds be made by mid-morning and that rooms be clean, consistent with the facility’s homelike environment policy.
The facility failed to maintain kitchen sanitation and follow food safety practices, as shown by incomplete monthly cleaning checklists, unlabeled and undated food items, improper storage of raw meat above ready-to-eat foods, and dried food and debris on floors and equipment. During meal service, dessert plates were transported uncovered on hallway carts, random rags were left on the kitchen floor, and dietary staff used gloves improperly, touched non-food surfaces, wiped their nose, drank from a personal mug, and resumed food service without proper hand hygiene. Another staff member briefly rinsed hands after handling dirty dishes and then passed resident trays without appropriate handwashing, contrary to the facility’s own food safety and employee hygiene policies.
A resident-to-resident altercation occurred, and although the residents were immediately separated, the event was not reported to the state survey agency within the required timeframe. The incident was documented as having occurred weeks before it was recognized and reported as an allegation of abuse. Interviews with the Systems Process and Policy Specialist and the Administrator confirmed that the event met criteria for abuse reporting and should have been reported within 24 hours without serious injury or within 2 hours with serious injury, consistent with the facility’s abuse reporting policy and state requirements. Former administration did not complete this required timely reporting.
The facility failed to maintain comprehensive, person-centered care plans for three residents with significant clinical needs. One resident was on ongoing Duloxetine therapy, another was receiving Trazodone and Apixaban with diagnoses of Alzheimer’s disease, depression, and bipolar disorder, and a third had Parkinson’s disease, benign prostatic hyperplasia, and a newly placed Foley catheter for urinary retention. Despite MDS assessments and active physician orders for antidepressants, anticoagulants, and catheter care (including output monitoring, leg bag use when out of bed, and routine catheter changes), the residents’ care plans lacked corresponding problems, goals, and measurable interventions. The DON and Administrator acknowledged that dementia, anticoagulant use, Alzheimer’s disease, antidepressant use, and catheter use had not been incorporated into the individualized care plans as required by facility policy.
A resident with morbid obesity, heart failure, and intact cognition reported daily use of a female urinal that surveyors observed to be soiled with feces on the outside and urine scale in the bottom, with a bent top that the resident said reduced its effectiveness. The resident stated the urinal had not been changed for about three months and was not cleaned weekly. The facility lacked a urinal care policy, and the DON reported not knowing how staff managed this resident’s urinal, while noting that male urinals are changed monthly and expressing uncertainty about the availability of a replacement urinal.
A resident with moderate cognitive impairment was sent to the ED via ambulance for evaluation and oxygen after an on-call provider’s order, but the resident’s daughter, listed as emergency contact and POA, was not notified at the time of transfer. The LPN who arranged the transfer informed only the resident, considering him his own POA, and did not contact the daughter, later acknowledging this omission. A subsequent LPN learned from ED staff that the resident had been transferred to another hospital for urosepsis and kidney failure and then called the daughter, who reported she first learned of the situation only after the resident had been life flighted and was already at the second hospital. The DON confirmed the daughter should have been notified of the emergency transfer in accordance with the facility’s change-of-condition reporting policy, which requires notifying and documenting contact with the family/responsible party.
Staff were informed that a male resident had entered one resident’s room and attempted to get into bed with her, and shortly thereafter found him in bed with another resident whose pants and brief were partially down while his hand was on her buttocks. One resident was cognitively intact with CAD and diabetes, and the other had severe cognitive impairment and required assistance with personal care. Although facility policy required immediate reporting of abuse allegations to the Administrator and state agencies, the Administrator and DON were not fully informed at the time of the incidents, and the allegation was not reported to state authorities within the required 2-hour timeframe.
Failure to Provide Effective Supervision and Fall-Prevention for High-Risk Resident
Penalty
Summary
The deficiency involves the facility’s failure to maintain an environment free from accident hazards and to provide adequate supervision and effective fall-prevention interventions for a resident with severe cognitive impairment and a significant fall history. The resident had a BIMS score of 2, indicating severely impaired cognition, was oriented to self only, and exhibited dementia progression, short recall, impulsiveness, and frequent self-transfers. The MDS documented substantial/maximal assistance needs for bed mobility and transfers, supervision for toileting and transfers, and frequent urinary incontinence. Diagnoses included Parkinson’s disease, cerebrovascular accident, diabetes mellitus, and renal insufficiency, all contributing to a high fall risk. The facility’s own fall management policy required individualized care plans, IDT review of fall patterns, and interventions based on causal factors, but the resident experienced thirteen falls over approximately three months. Incident reports show repeated unwitnessed falls in both the resident’s room and common areas despite the resident being identified as high risk for falls and placed near the nurses’ station or in common areas for “increased” or “visual” supervision. On one occasion, staff heard yelling and found the resident picking himself up from the bathroom floor after self-transferring to the toilet without a walker or assistance and without using the call light. Another incident in a common area involved the resident being found on the floor with abrasions after staff only heard yelling and then discovered him lying on his side. In another fall, the resident attempted to assist another resident in the common area, stood up from a recliner, lost balance, and sustained a skin tear, indicating that staff were not sufficiently monitoring his movements or preventing unsafe attempts to help others. Additional falls occurred while the resident was supposed to be under observation near the nurses’ station or in the dining/common areas. In one event, an LPN sitting at the nurses’ station on the phone turned her head and saw the resident in mid-fall out of his recliner, demonstrating that the resident was able to initiate transfers and fall without timely staff intervention despite the expectation of visual supervision. In another event, the resident was last known to be seated in his wheelchair at a dining room table, but when the nurse returned from another resident’s room, the resident was missing and was later found on his knees in the therapy gym, which was connected to the dining room by several short hallways. Interviews with LPNs and the DON confirmed that the expectation was for visual supervision and that the resident was frequently placed in the living room/common area or near the nurses’ station, but staff could not account for where other staff were at the time of some falls. The pattern of repeated unwitnessed falls, self-transfers, and inadequate monitoring despite known high fall risk and cognitive impairment demonstrates the facility’s failure to implement and maintain effective, consistent supervision and fall-prevention interventions as required by its fall management policy and the resident’s care plan.
Failure to Protect Residents From Sexual Abuse and to Report and Document Incidents
Penalty
Summary
The deficiency involves the facility’s failure to protect residents from sexual abuse and to implement appropriate protective interventions after serious allegations involving one male resident and two female residents. Resident #3, who had a history of muscle weakness, stroke, diabetes mellitus, and a BIMS score of 12 indicating moderate cognitive impairment, reported that while she was in bed with her door partially closed, a male resident in a wheelchair (Resident #2) entered her room, moved her bedside table, touched her leg, and placed his hand under her blanket attempting to touch her. She stated she pushed her call light and screamed twice, after which he left the room. Resident #3 later described ongoing distress when seeing Resident #2 in common areas, reported difficulty sleeping when she saw him, and expressed that she had told others she would kill him if he touched her again. She also stated that it bothered her that he had violated another person and that she did not understand why he was allowed to sit at a table with residents who could not defend themselves. The same day, Resident #50, who had diagnoses including need for assistance with personal care, hypertension, and unspecified cognitive symptoms with a BIMS score of 6 indicating severe cognitive impairment, was found in a more advanced incident with Resident #2. According to the incident report and progress notes, staff discovered Resident #2 in bed with Resident #50, with her pants and brief halfway down and his left hand inside her pants on her buttocks. Her wheelchair was parked in front of the bed and the door was locked. Resident #50 was lying on her side, half asleep, and was unable to state or describe what had happened. Both residents were separated, and Resident #2 was later placed under 1:1 monitoring at the nursing station, but the documentation shows that the discovery of this incident occurred only after staff had been alerted that Resident #2 had already attempted to get into bed with Resident #3. Multiple staff and family interviews revealed failures in timely reporting, documentation, and implementation of protective interventions consistent with the facility’s abuse-prevention policy. Resident #3’s daughter stated her mother called her about the incident in the afternoon, but the facility did not notify her until several hours later, and that police were not called until the evening. Staff I, the RN on duty, reported that the DON told her that because there was no vaginal penetration, she should call the police later and that the police would probably only take a report over the phone. Staff N, an LPN, stated she was told that Staff I had initially been instructed not to document the incident because they did not know exactly what Resident #2 was doing, and that she insisted the incident needed to be reported. Staff J, an LPN, similarly stated that the DON told Staff I not to make a note of the incident because it was not physically witnessed, despite Staff I stating she had witnessed it. Staff interviews also documented that Resident #3 became more self-isolating and uncomfortable participating in activities or remaining in the dining room when Resident #2 was present, while Resident #2 remained in the facility. The facility’s written policy defined abuse, including sexual abuse as non-consensual sexual contact of any type with a resident, and stated that each resident has the right to be free from abuse, neglect, misappropriation, and exploitation, but the actions and inactions described did not align with these stated protections for Residents #3 and #50.
Significant Oxycodone Dosing Error Due to Failure to Verify Tablet Strength and Orders
Penalty
Summary
The deficiency involves the facility’s failure to prevent a significant medication error for a resident receiving opioid therapy for chronic pain. The resident had moderate cognitive impairment and multiple diagnoses including anxiety, COPD, depression, heart failure, and respiratory failure, and was care planned for chronic pain with interventions to monitor for opiate side effects. The physician’s order, in place since early March, specified Oxycodone HCl 15 mg every six hours. Initially, the pharmacy dispensed 5 mg tablets with instructions on the medication card and controlled drug record to administer three tablets every six hours to equal the ordered 15 mg dose, and staff followed this regimen. On a later date, the pharmacy delivered a new supply of Oxycodone HCl as 15 mg tablets, with the new controlled drug record and medication card directing staff to administer one tablet every six hours. However, on the afternoon when the new card arrived, a CMA completed the remaining 5 mg tablets from the old card (two tablets) and then took one 15 mg tablet from the new card, resulting in a 25 mg dose instead of the ordered 15 mg. The following morning, an LPN documented administering three 15 mg tablets (45 mg total) and signed the controlled drug record and MAR as if the ordered dose had been given. Later that same day at midday, the CMA again documented administering three 15 mg tablets (another 45 mg total) and signed the MAR as if the ordered dose had been provided. Progress notes later that day documented the resident appearing pale, with garbled speech, confusion, and pinpoint pupils, and then later reaching out to grab at the air, laughing about it, with pupils measured at 1 mm and intermittent drowsiness, though easily arousable. An RN associated with the resident’s primary care provider assessed the resident that afternoon and found the resident drowsy but responsive, with a contracted arm, shakiness, and pinpoint pupils, and reported that the primary care provider considered possible opioid overdose among other differential diagnoses. Facility staff interviews revealed that the CMA and LPN continued to give three tablets because that had been the prior practice with the 5 mg tablets, did not verify the tablet strength or compare the new medication card to the MAR, and that there was no formal process in place to notify staff of dose changes when new medication cards with different tablet strengths were received.
Unmade Beds and Poor Room Cleanliness Undermine Homelike Environment
Penalty
Summary
The deficiency involves the facility’s failure to provide a safe, clean, comfortable, and homelike environment by not making beds in a timely manner and not maintaining room cleanliness for several residents. For one cognitively intact resident (BIMS 14), surveyors observed on multiple occasions the bed linens rolled up at the foot of the bed and the bed unmade well into the morning, despite the resident’s stated preference that the bed be made by the end of breakfast and certainly before lunch. Another resident with moderate cognitive impairment (BIMS 9) and diagnoses including unspecified intellectual disabilities, muscle weakness, and need for assistance with personal care was observed lying in bed with only a small lap blanket while all bedding was wrapped at the bottom of the bed; the resident reported that a staff member had placed the bedding there earlier that morning and had not returned to make the bed. Additional observations on the same hall showed other beds without bedding at all. Staff interviews revealed that CNAs typically make beds when residents are gotten up in the morning, but one CNA reported it was his first day working at the facility, that the morning was very busy, and that he was unable to get beds made before being pulled away from the hall. Another CNA who started at 10:00 a.m. stated that when he arrived, beds on the hall had been stripped, linens not changed, and beds not made, and that he could not make the beds until after completing resident care. An LPN reported noticing frequently that resident beds were not made until after 11:00 a.m. and sometimes instructing staff or making beds herself. The DON and Administrator both stated they expected beds to be made by mid-morning and acknowledged that the day in question was not scheduled for housekeeping to strip and remake beds on that hall. In a separate room, surveyors observed a bed pulled away from the wall, streaks of dried fluid on the floor, brown debris along the baseboard heater and on the wall above it, and a white object in the baseboard; the resident confirmed these areas had been present for some time. The facility’s homelike environment policy stated that rooms should be homelike and, per the Administrator, rooms should be clean.
Failure to Maintain Kitchen Sanitation and Food Safety Practices
Penalty
Summary
The facility failed to maintain appropriate kitchen sanitation and food safety practices as required by its food safety policy. Monthly cleaning checklists posted on the reach-in cooler door for AM/PM aides and cooks showed that most daily cleaning assignments had only been completed once during the month, with several tasks not initialed at all, indicating they were not done. During a kitchen tour, surveyors observed multiple sanitation and storage issues, including unlabeled drink pitchers, dried liquid and food debris on the bottom of the reach-in cooler, and raw ground hamburger stored above ready-to-eat cold cuts with incomplete labels lacking open dates. Additional unlabeled or undated food items included a plastic bag of what appeared to be hard-boiled eggs, a covered green resident bowl, a small plastic storage container, a container labeled cream of chicken soup dated 3/12/26, a container of what appeared to be pickles, and multiple cereal containers without identifying information, including one covered with torn plastic wrap. The kitchen floor had dried liquid and food debris unrelated to the current day's menu, and debris such as dried food splatter, plastic lids, condiment packets, a used rag, wrappers, dust, and food buildup was noted under and around equipment including the dish machine, prep tables, ice machine, and steam tables, as well as dried food splatter on the Kitchen Aid mixer, Robot Coupe, and an outlet box and utility pole. During meal service observations, surveyors noted additional failures to follow food safety and hygiene practices. Two carts with resident room trays left the kitchen with uncovered dessert plates while being transported down hallways. Random white rags were observed on the floor under the ice machine, handwashing sink, reach-in cooler, and the back side of the oven. A dietary aide (Staff I) donned gloves and then touched service cart handles, wiped gloved hands on their clothing, adjusted eyeglasses, and proceeded to portion brownies with the same gloves. Later, the same staff member removed gloves, wiped their nose, drank from a personal mug, then put on new gloves and resumed service without any hand hygiene. Another staff member (Staff J) placed dirty dishes in the dish machine, briefly rinsed hands under water at the handwashing sink, and then resumed passing resident trays without performing proper hand hygiene. In an interview, the Dietary Director and Registered Dietitian acknowledged the poor cleanliness of the kitchen and the improper glove use and inadequate hand hygiene, despite the facility’s written policy requiring proper food storage, covering food during transport, handwashing before distributing trays and between resident contact, and appropriate cleaning of equipment and use of gloves or utensils to avoid bare-hand contact with food.
Failure to Timely Report Resident-to-Resident Altercation as Alleged Abuse
Penalty
Summary
The deficiency involves the facility’s failure to timely report an allegation of abuse involving a resident-to-resident altercation to the state survey agency (SSA) in accordance with federal, state, and facility policy requirements. A facility investigation titled "Resident to Resident Altercation" documented that an incident occurred between two residents on 02/07/2026 at approximately 5:00 PM, during which the residents were immediately separated. The investigation record further documented that the incident was not reported until 03/09/2026, indicating a significant delay between the occurrence of the event and the reporting of the allegation. During an interview on 03/24/2026, the Systems Process and Policy Specialist stated she assumed responsibilities from the previous administrator in early March and, on 03/10/2026, identified that the resident-to-resident interaction had not been reported to the SSA as required. She then reported the allegation of abuse to the SSA on 03/10/2026 and confirmed it should have been reported within 24 hours. In a separate interview on the same date, the Administrator agreed that allegations meeting the criteria for abuse must be reported within 24 hours if there is no injury and within 2 hours if there is injury. Review of the facility’s Abuse Prevention, Identification, Investigation and Reporting Policy, last revised 12/2025, showed that all allegations of neglect, exploitation, mistreatment, injuries of unknown origin, and misappropriation must be reported to the Iowa Department of Inspections and Appeals within 2 hours if serious bodily injury occurred, or within 24 hours if serious bodily injury did not occur. Former administration failed to notify the SSA within these required time frames for this incident.
Failure to Update Comprehensive Care Plans for Psychotropic, Anticoagulant, and Catheter Management
Penalty
Summary
The deficiency involves the facility’s failure to develop and implement comprehensive, person-centered care plans with problems, goals, and measurable interventions for multiple residents with identified clinical needs. For one resident admitted from a short-term hospital stay, the MDS showed antidepressant use, and the EHR contained ongoing physician orders for Duloxetine beginning at admission and later revised in dose and formulation. Despite this, the resident’s care plan, last revised in early March, did not include any problem, goal, or intervention related to antidepressant medication usage. Another resident’s MDS documented use of both anticoagulant and antidepressant medications and diagnoses including Alzheimer’s disease, depression, and bipolar disorder. The EHR showed active orders for Trazodone as an antidepressant and Apixaban as an anticoagulant. However, the resident’s care plan, revised in late December, did not contain problems, goals, or interventions addressing antidepressant use, and the DON later acknowledged that dementia, anticoagulant use, and Alzheimer’s disease should also have been included on this resident’s care plan with appropriate goals and interventions. A third resident’s quarterly MDS indicated intact cognition, an indwelling catheter, a primary diagnosis of Parkinson’s disease with dyskinesia and fluctuations, and additional diagnoses including benign prostatic hyperplasia with lower urinary tract symptoms, depression, and cognitive communication deficit. Progress notes documented a new Foley catheter placed for urinary retention due to neurogenic bladder, and subsequent physician orders directed shift catheter output monitoring, use of a leg drainage bag when out of bed, and routine catheter changes every four weeks. The care plan, last revised in late December, had not been updated by the interdisciplinary team after the March quarterly assessment to include a focus or problem, goals, and interventions for catheter use. During interview and observation, the resident reported that Parkinson’s disease was slowing him down and that staff had not changed his catheter to a leg bag; he was observed using a bed bag under his wheelchair seat. The DON and Administrator both confirmed that the care plan had not been revised to address the catheter with measurable goals and individualized interventions, despite facility policy requiring review and revision of comprehensive care plans after each assessment and with new diagnoses, changes in condition, or new devices.
Failure to Provide Clean, Functional Urinal Supplies for a Resident
Penalty
Summary
Surveyors identified a deficiency in the facility’s failure to reasonably accommodate a resident’s needs and preferences for urinary independence by not providing proper urinal supplies and care. The resident, who had morbid obesity, heart failure, and a BIMS score of 15 indicating no cognitive impairment, reported using a female urinal daily. On observation, the urinal had brown areas on the outside, which the resident identified as feces that had been present for some time, and a urine scale in the bottom. The resident stated the facility had not changed the urinal for approximately three months and did not clean it weekly, and the urinal top was bent, which she said made it work less effectively. The facility did not have a policy on urinal care, and the DON stated she did not know what staff did with this resident’s urinal, acknowledged that male urinals are changed monthly and that this resident’s should be as well, and was unsure if there were any new urinals available for the resident.
Failure to Notify Resident’s POA of Emergency Hospital Transfer
Penalty
Summary
The deficiency involves the facility’s failure to notify a resident’s representative of a significant change in condition that resulted in transfer to the emergency department. The resident had a BIMS score of 9, indicating moderate cognitive impairment, and was documented as his own POA, with his daughter listed in the EHR profile as emergency contact #1, POA, and care conference person. On the morning of 1/7/26, an on-call provider ordered the resident sent to the ED via ambulance with oxygen, and the LPN (Staff E) documented updating the resident on the orders but did not notify the daughter/POA of the transfer. Staff E later acknowledged she did not notify the daughter at the time of transfer, stating she considered the resident his own POA and that she sent a text to another LPN (Staff D) to let the daughter know the resident had been transferred. Later that morning, Staff D documented speaking with an ED nurse and learning the resident had been transferred to another hospital due to urosepsis and kidney failure, and then documented calling and notifying the resident’s daughter. The daughter/POA reported she was not notified when the resident was first sent to the ED and only learned of the situation after he had been life flighted to a second hospital, stating the nursing home called her about 30 minutes before the second hospital notified her. Staff D confirmed that when she arrived for her shift, the previous nurse (Staff E) had not notified the daughter, and that the daughter was upset. The DON stated the resident was his own POA but confirmed the daughter, listed as emergency contact #1, should have been notified of the emergency transfer and was not. Facility policy on Change of Condition Reporting required licensed nurses to inform the family/responsible party of a change of condition and document all notification attempts, including time and response, which was not followed in this case.
Failure to Timely Report Resident-on-Resident Abuse Allegations to State Authorities
Penalty
Summary
The facility failed to timely report allegations of abuse to the Iowa Department of Inspections & Appeals and Licensing (DIAL) within 2 hours for two residents. Resident #3, who had coronary artery disease, diabetes mellitus, muscle weakness, and a BIMS score of 12 indicating no cognitive impairment, reported that while she was in bed with her door partially closed, a male resident in a wheelchair entered her room, approached her bed, touched her leg, moved her bedside table, and placed his hand under her blanket attempting to touch her. She stated she pushed her call light, screamed twice, and that a neighboring resident also activated a call light. Staff documentation reflected that a caregiver informed the RN at the nurses’ station that Resident #2 had been in Resident #3’s room attempting to get into bed with her, prompting the RN to immediately go down the hall to check on the situation. Resident #50, who had diagnoses including need for assistance with personal care, lack of coordination, hypertension, and a BIMS score of 6 indicating severe cognitive impairment, was subsequently found by staff in bed with the same male resident. At approximately 3:22 p.m., the RN and caregivers located Resident #2 in bed with Resident #50, with Resident #50’s pants and brief halfway down and Resident #2’s hand in her pants on her buttocks, and his wheelchair parked in front of her bed with the door locked. Resident #50 was lying on her side, half asleep, and was unable to describe what had occurred. Facility policy required that all allegations of abuse, neglect, misappropriation, or exploitation be reported immediately to the Administrator and to appropriate state or federal agencies within applicable timeframes. Interviews with the Administrator and DON revealed that the Administrator did not learn of the incident until later that evening, at which time she reported it to the state, and the DON stated she had been called around 3:00 p.m. but was not informed about the touching or that a resident had been in bed with another resident, resulting in the allegation not being reported to DIAL within the required 2-hour timeframe.
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