Above average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Vivo Healthcare University during CMS and state inspections, most recent first.
The facility failed to maintain proper sanitation and food handling practices, with issues such as undated food packages, grease build-up on kitchen equipment, and unclean nourishment room appliances. Staff interviews revealed lapses in following facility policies, contributing to unsanitary conditions.
Two residents in the facility were found with long fingernails and brown matter underneath, indicating a failure to provide necessary nail care. One resident, with multiple health issues including blindness, had a care plan requiring staff assistance with personal hygiene, but staff reported a lack of access to nail clippers despite their availability. Another resident, with cognitive impairment and a contracted hand, also had untrimmed nails despite care plan interventions and progress notes stating otherwise. Staff interviews revealed inconsistencies in nail care practices and documentation.
A resident with encephalopathy and psoriasis was left with medicated ointments at her bedside without an assessment or care plan for self-administration. Despite having a BIMS score indicating intact cognition, the facility failed to document the resident's capability to self-administer medications, as required by policy. Nursing staff confirmed that no residents were allowed to self-administer without proper assessment and care planning.
A resident with chronic respiratory failure and COPD was not receiving the prescribed oxygen flow rate of 4 L/min as ordered by the physician. Observations revealed the oxygen was set incorrectly at 1.5 L/min in a wheelchair and 3.0 L/min in bed. The portable oxygen tank was also found turned off in the dining room, indicating a lapse in continuous oxygen therapy. Despite the facility's policy, nursing staff failed to ensure the correct oxygen settings.
A resident with an unknown skin condition affecting both hands did not receive dermatology consults as ordered, despite having multiple orders for such consults. The resident, who had been receiving topical treatments, was observed with blotches and scaly skin. Interviews with facility staff revealed that the resident had not been seen by a dermatologist, and there was no documentation of any dermatology visits, despite the presence of orders. The DON confirmed the lack of dermatology visits and documentation.
Sanitation and Food Handling Deficiencies
Penalty
Summary
The facility failed to adhere to proper sanitation and food handling practices, which could potentially lead to foodborne illnesses affecting all residents consuming food from the facility's kitchen. During a kitchen tour, it was observed that open packages of croutons and tea bags were not date-marked as per the facility's policy, which requires food to be dated and discarded after three days. Additionally, there was condensation build-up in the walk-in freezer, and water leaks were observed on the floor, indicating a failure to maintain proper storage conditions. Further observations revealed significant cleanliness issues in the kitchen and nourishment rooms. The convection oven and its surrounding areas were covered with grease and food grime, and the oven tray was filled with dried food debris. The mixer and meat slicer had food debris stuck on them, and one of the microwaves in the east unit nourishment room was filled with food debris. The ice machine's dispenser tray in the west unit nourishment room was covered with a white substance, indicating a lack of regular cleaning and maintenance of food service equipment. Interviews with staff highlighted a lack of adherence to the facility's policies and procedures. Dietary aides and cooks were responsible for stocking and cleaning, but there was a disconnect in following through with these responsibilities. The Maintenance Director was aware of the condensation issue in the freezer but had not documented the request for service or followed up with the vendor since the initial report. These lapses in protocol and communication contributed to the unsanitary conditions observed during the survey.
Failure to Provide Adequate Nail Care for Residents
Penalty
Summary
The facility failed to ensure that residents who were unable to carry out activities of daily living (ADLs) received necessary services to maintain good grooming and personal hygiene. This deficiency was observed in two residents, Resident #48 and Resident #19, out of a total survey sample of 46 residents. Resident #48, who had multiple diagnoses including Type 2 diabetes mellitus, end-stage renal disease, and legal blindness, was observed on two occasions with long fingernails and brown matter underneath. Despite having a care plan that required staff assistance with personal hygiene, the resident's fingernails were not trimmed due to a reported lack of access to nail clippers, although supplies were available in the facility. Resident #19, who had a contracted right hand and moderate cognitive impairment, was also observed with long fingernails and brown matter underneath. The resident's care plan included interventions for maintaining short and trimmed fingernails to prevent skin integrity issues related to contractures. However, observations over several days showed that the resident's nails were not trimmed, contradicting progress notes that claimed the nails had been cleaned and trimmed. Interviews with staff revealed inconsistencies in the availability and use of nail clippers, as well as a lack of adherence to the facility's policy on routine nail care. The facility's policy on nail care, which was implemented in September 2023, required routine cleaning, inspection, and trimming of nails during ADL care and as needed. Despite this policy, the facility did not ensure that the residents received the necessary nail care, leading to the observed deficiencies. Interviews with staff highlighted a lack of communication and coordination in providing nail care, as well as discrepancies in the documentation of care provided to the residents.
Failure to Assess and Document Self-Administration of Medications
Penalty
Summary
The facility failed to ensure that the resident environment was free from accident hazards by not properly assessing a resident's capability to self-administer medicated ointments. Medicated ointments in plastic medication cups were repeatedly left at the bedside of a resident who had not been assessed for self-administration capabilities. The resident, who had a diagnosis of encephalopathy and required substantial assistance with activities of daily living, was observed with medication cups on her bedside table on multiple occasions. The resident's medical record did not contain a Medication Self-Administration Assessment form, nor was there a care plan indicating that the resident was capable of safely self-administering medications. Interviews with nursing staff revealed that the facility had a process for assessing residents for self-administration, but no documentation was provided to confirm that this process had been followed for the resident in question. The facility's policy required that self-administration be documented in the care plan and that medications be stored in a manner that prevents access by other residents. Despite the resident having a BIMS score indicating intact cognition, the facility did not provide evidence of an assessment or care plan for self-administration. The nursing staff confirmed that no residents on the unit were permitted to self-administer medications without an assessment and care plan, yet the resident was left with medicated ointments at her bedside without proper documentation or supervision.
Failure to Provide Correct Oxygen Therapy
Penalty
Summary
The facility failed to provide appropriate respiratory care to a resident, as observed during a survey. The resident, who had a physician's order for continuous oxygen at a flow rate of 4 liters per minute (L/min) via nasal cannula, was not receiving the prescribed oxygen flow rate. On multiple occasions, the resident was observed with the oxygen flow rate set incorrectly at 1.5 L/min while in a wheelchair and 3.0 L/min while in bed, contrary to the physician's order. Additionally, the resident was found with the portable oxygen tank turned off while in the dining room, indicating a lapse in ensuring continuous oxygen therapy as ordered. The resident's medical history included chronic respiratory failure with hypoxia, COPD with acute exacerbation, and dependence on supplemental oxygen, highlighting the critical need for accurate oxygen therapy. Despite the facility's policy requiring nursing staff to ensure correct oxygen settings, the survey revealed inconsistencies in monitoring and administering the prescribed oxygen flow rate. The Director of Nursing confirmed that nursing staff were responsible for adjusting the oxygen settings, yet the deficiency persisted, indicating a failure to adhere to the facility's policy and physician's orders.
Failure to Provide Dermatology Consults as Ordered
Penalty
Summary
The facility failed to provide treatment and care in accordance with professional standards of practice and the comprehensive person-centered care plan by not arranging dermatology consults as ordered for a resident. The resident, who had been admitted with an unknown skin condition affecting both hands, was observed with several areas of blotches and scaly skin. Despite having orders for dermatology consults dating back to the previous year, the resident had not been seen by a dermatologist. The resident's medical record indicated a history of encephalopathy, acute respiratory failure with hypoxia, unspecified atrial fibrillation, and other cognitive symptoms, with a BIMS score indicating intact cognition. Interviews with facility staff, including a registered nurse and the Director of Nursing, revealed that the resident had been receiving topical treatments, which had since ended, and was waiting to see a dermatologist. However, there was no documentation of any dermatology visits, despite the presence of orders for such consults. The Director of Nursing confirmed that the resident was not seen during the last visit by the third-party dermatologist and that there was no record of the resident ever being seen by a dermatologist while at the facility. The Social Service Director, responsible for adding residents to the list for third-party services, was consulted, but no documentation was found to indicate that the resident had been seen as ordered.
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What surveyors actually found near you
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Jacksonville
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| University Crossing | 0.3 mi | ★★★★★ | 0 | 0 |
| Riverwood Center | 1.2 mi | ★★★★★ | 0 | 0 |
| Palm Garden Of Jacksonville | 1.6 mi | ★★★★★ | 12 | 0 |
| Aviata At Jacksonville | 2.4 mi | ★★★★★ | 10 | 0 |
| Vivo Healthcare Taylor | 2.4 mi | ★★★★★ | 2 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.