Above average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of August 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Webster House during CMS and state inspections, most recent first.
Incomplete MAR Documentation for Scheduled Medications and Supplements: A resident with dementia, respiratory failure with hypoxia, dry eye syndrome, and other diagnoses had numerous scheduled meds, supplements, and nutritional items left blank and unsigned on the MAR across multiple shifts. The DON confirmed the omissions and stated there were no notes explaining why the doses were not given, while RN A stated nurses should document administration or the reason a dose was not administered.
A facility failed to ensure proper medication storage when an LVN left a resident's medication unsecured on a medication cart. The facility's policy requires medications to be accessible only to authorized personnel, and interviews with staff confirmed that medications should be secured and supervised. The incident involved a resident with a history of essential hypertension and hemiplegia following cerebral infarction.
A facility failed to ensure proper infection control practices during eye drop administration to a resident with severe cognitive impairment and glaucoma. An LVN did not wash or sanitize her hands or wear gloves while administering timolol maleate ophthalmic solution, contrary to facility policies. The Director of Staff Development, DON, and Executive Director confirmed the expectation for nurses to follow infection control protocols, including hand hygiene and glove use.
Incomplete MAR Documentation for Scheduled Medications and Supplements
Penalty
Summary
The facility failed to provide services according to professional standards for one resident when the medication administration record (MAR) showed multiple scheduled medications and nutritional supplements left blank and unsigned on numerous occasions in November 2025. The resident’s face sheet listed diagnoses including dementia, respiratory failure with hypoxia, dry eye syndrome, and post-menopausal atrophic vaginitis. Review of the MAR showed missed documentation for a wide range of ordered items, including amlodipine, calcium carbonate, cholecalciferol, fortified hot cereal, ipratropium-albuterol nebulizer treatment, Lexapro, melatonin, multiple vitamins-minerals, potassium chloride, acetaminophen, Healthshakes, Boost Plus, fortified peanut butter banana milkshake, lactobacillus, sennosides, and carboxymethylcellulose sodium eye drops. The omissions occurred on multiple day, evening, and bedtime shifts, with several medications and supplements missed repeatedly across the month and some entries left blank without signatures. During interview and record review, the DON confirmed the medications were left unsigned and blank on the MAR and stated she could not find notes explaining why the medications were not given on certain days. RN A stated licensed nurses should document when medications are given and should record a code in the MAR or progress notes if a medication is not administered. The facility policy titled Medication Administration Documentation stated that a licensed nurse shall document all medications administered immediately after they are given and include the reason why a medication was withheld, not administered, or refused, along with the signature and title of the person administering the medication.
Medication Storage Deficiency
Penalty
Summary
The facility failed to ensure proper storage of medications for a resident during a medication administration observation. A Licensed Vocational Nurse (LVN) left medication belonging to a resident in a medication cup on top of an unattended medication cart while she left the unit to find another nurse. This action was observed on January 28, 2025, at 8:35 AM. The LVN confirmed that the medications were left unsecured and out of her sight. The facility's policy, dated January 2024, requires that the medication supply be accessible only to licensed nursing personnel, pharmacy personnel, or staff members lawfully authorized to administer medications. Interviews with the Director of Staff Development and the Director of Nursing confirmed that medications should be secured and under the supervision of licensed personnel, and that nurses must not leave medications unattended. The Executive Director also stated that the expectation was for nurses not to leave medication unsecured.
Infection Control Lapse During Eye Drop Administration
Penalty
Summary
The facility failed to ensure proper infection prevention and control practices during the administration of eye drops to Resident #35. The facility's policy on infection prevention and control, revised in January 2024, mandates the use of standard precautions, including hand hygiene and glove use when contact with bodily fluids is likely. Additionally, the facility's policy on medication administration for eye drops, dated January 2023, specifies that gloves should be worn during the procedure. However, during an observation on January 28, 2025, Licensed Vocational Nurse (LVN) #2 administered timolol maleate ophthalmic solution to Resident #35 without washing or sanitizing her hands and without wearing gloves. Resident #35, who was admitted to the facility on November 17, 2023, has a medical history of Alzheimer's disease with late onset, unspecified visual loss, and bilateral, severe primary open-angle glaucoma. The resident's care plan, initiated on November 18, 2023, directed staff to administer medication as ordered. Despite these directives, LVN #2 acknowledged not following the infection control policy during the eye drop administration. The Director of Staff Development and the Director of Nursing both confirmed that nurses are expected to adhere to the facility's infection control policy, which includes hand hygiene and glove use during such procedures. The Executive Director also stated that the expectation was for nurses to wear gloves and wash their hands when required.
What surveyors are citing around you — mapped
All 10 risk areas, ranked with evidence
Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
Illustrative
What surveyors actually found near you
We read the 571 citations issued within 25 miles in the last 12 months — including the 2 immediate-jeopardy cases — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
Every risk area becomes concrete audit steps drawn from real citations at facilities like yours — run them this week, before your window opens.
Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Palo Alto
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Palo Alto Post-acute | 0.5 mi | ★★★★★ | 0 | 0 |
| Vi At Palo Alto | 1.3 mi | ★★★★★ | 7 | 0 |
| Atherton Park Post-acute | 1.7 mi | ★★★★★ | 2 | 0 |
| The Terraces At Los Altos Health Facility | 4.6 mi | ★★★★★ | 0 | 0 |
| Devonshire Oaks Nursing Center | 5 mi | ★★★★★ | 0 | 0 |
Every risk area ranked, a do-first checklist, and your local survey patterns
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.