Average — CMS composite of the measures below.
The next survey window likely opens around May 2027
Estimate from public CMS data, current as of August 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at The Bellefontaine Healthcare Center during CMS and state inspections, most recent first.
Meals Served Were Not Palatable or Consistently Seasoned: Three residents with nutritional risk or malnutrition reported that facility meals were too salty, bland, rubbery, or otherwise unappetizing, and two residents frequently chose outside food instead of eating facility meals. Observations and test trays showed inconsistent seasoning, bland vegetables, salty fish, and mushy fries, while the DON stated there was no specific palatability policy beyond the Resident Food Preferences policy.
Food Handling and Kitchen Hygiene Lapses: Dietary staff were observed failing to follow required kitchen sanitation practices. An aide worked in the kitchen without a hair net, another handled dirty water pitchers and then clean pitchers without hand hygiene, and two seasoning containers were left improperly stored or unlabeled. The DS confirmed these practices did not meet facility policy for safe food handling and preventing cross-contamination.
Ice Machine Drain Lacked Required Air Gap: An ice machine in the kitchen was observed draining directly into a floor drain without the required air gap. The DS stated there should be a gap between the drainpipe and the floor drain, and the MS stated the air gap is intended to prevent dirty water from backing up into the ice machine. The facility P&P required steam ice machines and other equipment discharging liquid waste or condensate to drain through an air gap into an open floor sink.
Call lights were not kept within reach for four residents whose care plans directed staff to do so. One resident with left-side weakness had the call light placed on a chair beside the bed, two residents had call lights hanging down toward the floor from the bed rail, and another resident’s call light was tangled under the bed rail while the resident was sliding off the bed. CNA, RN, LVN, and DON statements confirmed the call lights were out of reach and should have been accessible for resident use.
A resident with dementia, depression, and an anxiety disorder was ordered Ativan PRN for anxiety/agitation, but the order did not identify a specific target behavior. CNA and LVN interviews described the resident as mostly calm, with occasional yelling or saying help, while TN and the DON stated the resident was not showing current signs of anxiety or agitation and that the order was too broad to support accurate monitoring.
Delayed Completion of Admission MDS Assessments: The facility failed to complete admission MDS comprehensive assessments within the required 14-day timeframe for two residents. One resident had serious diagnoses including hepatic failure, dialysis dependence, and heart failure, and the MDS remained in progress with sections for dialysis and pain incomplete. Another resident with diagnoses including gastrostomy, dehydration, dysphagia, dementia, anxiety, and depression had an overdue admission MDS, with Section K incomplete and the MDS Coordinator stating the assessment could not be submitted on time.
Inaccurate MDS Hearing Assessment: The facility failed to accurately document a resident’s hearing ability on the MDS. Although the resident stated she was hard of hearing and had difficulty hearing the surveyor, and multiple staff members including an LVN, SSD, MDS Director, RN supervisor, and DON confirmed hearing difficulty, the MDS recorded hearing as adequate. The resident also had diagnoses including major depressive disorder, asthma, and COPD, and required assistance with several ADLs.
Two residents did not have individualized care plans addressing key needs. One resident was hard of hearing and could not hear a surveyor in normal conversation, yet the care plan review showed no hearing-related plan. Another resident had dementia with moderate cognitive impairment, but no dementia care plan was in place despite staff stating different redirections and communication approaches should have been included. The facility policy required comprehensive person-centered care plans with measurable objectives and timetables.
Missing Language Communication Board for Resident with Limited English Proficiency: A resident who spoke Japanese and preferred Language 1 did not have a communication board at bedside. During observation, staff could not find a board in the room, and a CNA attempted to communicate in English while the resident replied, "No English." The AD, MDS Coordinator, and DON stated the resident should have had a communication board and a language/communication care plan to support communication of needs.
A resident who was hard of hearing did not receive an ENT/audiology evaluation in accordance with a physician order for evaluation, treatment, and follow-up as needed. Staff interviews confirmed no ENT appointment had been arranged, even though multiple staff members acknowledged the resident’s hearing impairment and the facility policy required assistance with locating resources, scheduling appointments, and arranging transportation for needed hearing services.
A resident at high risk for pressure ulcers had an LAL mattress ordered for skin integrity management, but staff left the mattress set at 200 pounds instead of basing it on the resident’s actual weight. The resident had diagnoses including adult failure to thrive and protein calorie malnutrition, was dependent for several ADLs, and was noted to stay in bed most of the time. Staff stated the mattress setting should have been based on weight and that the order should have been clarified.
Wheelchair Footrests Not Used During Transport: A resident with severe cognitive impairment and dependence on a wheelchair for mobility was observed being transported with the footrests in the open position while foot-propelling with the feet on the floor. Staff interviews confirmed the resident's feet should have been on the footrests during transport to prevent accidental bending or dragging.
Failure to complete a trauma informed assessment for a resident with PTSD, anxiety, and depression. Staff reported the resident’s specific PTSD triggers were not known, and the resident stated staff scared her by yelling good morning when entering her room. The SSD and DON both stated no trauma informed assessment had been completed, despite the facility policy calling for behavioral screening tools, including a trauma informed assessment, as part of the comprehensive assessment.
Metformin Given Without Meals as Ordered: A resident with type 2 DM and GERD was ordered Metformin HCL 500 mg twice daily with meals, but during med pass an LVN gave the dose without food. The MAR listed the medication for 9 AM and 5 PM with meals, while the resident stated morning meds were routinely given around 9 AM after breakfast had already been finished. Staff acknowledged the medication should have been timed with meals and that the order timing should have been clarified.
Improperly Covered Outdoor Trash and Dumpster: The facility failed to keep one outdoor trash can and one dumpster covered and closed per P&P. During observation, a gray trash can outside the building was overflowing with paper, plastic bags, and a surgical mask and had no lid, and a dumpster lid was propped open with a cardboard box. The DS stated open dumpster lids are unsanitary and can allow pests inside, and the MS stated the outdoor trash can had a lid that should be used to keep pests out.
A treatment nurse and a CNA failed to follow infection control practices during resident care. One nurse touched a privacy curtain with gloves on and then continued wound care for a resident with UTI and chronic lymphocytic leukemia without changing gloves or performing hand hygiene. A CNA used the same gloves after bowel incontinence care and then touched clean bed linens and chux for a resident with gastrostomy, dementia, and severe cognitive impairment. The IPN and DON stated both staff should have changed gloves and performed hand hygiene, consistent with facility PPE and hand hygiene policies.
Antibiotic Surveillance Form Not Completed for A Resident Receiving Ciprodex. A resident with otitis media, bronchitis, and pneumonia was ordered Ciprodex Otic for a right ear infection, but the IPN stated the antibiotic surveillance data collection form using McGeer Criteria was not completed. Facility policy required review of clinical infections treated with antibiotics and documentation on a facility-approved surveillance tracking form.
A resident with a UTI due to MRSA, gout, and a femur fracture did not receive Vancomycin at the prescribed infusion rate because a nurse administered the IV medication by gravity without the required dial-a-flow set, resulting in the infusion continuing beyond the ordered timeframe. Facility policy and protocol for IV medication administration were not followed.
A resident with an indwelling catheter and severe cognitive impairment did not have urine output consistently or accurately documented in accordance with physician orders and facility policy. Multiple shifts lacked documentation or contained inconsistent entries between CNA logs and the MAR, with some records showing only frequency instead of the required volume in milliliters. Staff interviews confirmed lapses in communication and documentation, contrary to facility procedures requiring complete and objective recordkeeping.
The facility did not provide pharmaceutical services to meet residents' needs and failed to employ or obtain the services of a licensed pharmacist, resulting in noncompliance with regulatory requirements.
A resident who had recently undergone spinal surgery was given Plavix earlier than ordered due to the facility's failure to verify hospital discharge instructions with the attending physician. The medication was started based on an incomplete faxed list, and staff did not monitor or document for signs of bleeding, despite the resident's high risk. The resident suffered a fatal intracranial hemorrhage after these failures.
The facility did not ensure that advance directives were present in the medical charts for two residents, despite documentation indicating that both had executed such directives. One resident with end stage renal disease and another with diabetes and asthma both required significant assistance with daily activities. In both cases, staff confirmed that the advance directives were missing from the charts, contrary to facility policy requiring this information to be prominently displayed.
Surveyors found that food items, including opened sesame dressing and juice cups, were not properly labeled or discarded according to policy, and an outside maintenance worker was observed in the kitchen without a required hair net. Staff confirmed these practices did not meet facility standards for food safety and hygiene.
Multiple infection control lapses were observed, including a nurse failing to change gloves and perform hand hygiene during wound care for a resident with dementia and sepsis, an LVN not doffing PPE or performing hand hygiene before handling the medication cart after medication administration to a resident with sepsis and pneumonia, a catheter drainage bag touching the floor while a resident was transported, and soiled linens being washed at insufficient water temperatures, all contrary to facility policy.
A resident with severe cognitive impairment and multiple care needs was found with food particles on their bed linen, and staff acknowledged that the bed was not cleaned after meals as required. This failure to maintain cleanliness did not align with facility policy on resident dignity and respect.
Two residents were not provided with necessary accommodations according to facility policy: one resident with mobility issues had a call light out of reach while in bed, and another resident with severe cognitive impairment was found in a bed missing a footboard, with staff elevating the bed's foot instead of reporting the missing equipment. Staff interviews and policy reviews confirmed these lapses in ensuring resident safety and comfort.
Staff failed to protect a resident's confidential medical information by leaving a computer unattended with the resident's records visible on the screen. Interviews confirmed that staff are required to log out or turn off computers when not in use to prevent unauthorized access to PHI, in accordance with HIPAA and facility policy.
A resident receiving Ozempic injections for weight loss was incorrectly documented on the MDS as receiving insulin daily for 7 days, rather than the correct weekly administration and drug classification. Interviews with the resident, MDS nurse, and DON confirmed the errors, and facility policy requiring accurate and complete documentation was not followed.
A resident with schizoaffective disorder and dementia was not provided a required PASARR Level II evaluation after a Level I screening indicated serious mental illness. The evaluation was not completed due to unresponsiveness from facility staff to state agency communication, and responsible staff were unaware of the missed evaluation and did not follow up as required.
A resident with CHF and chronic kidney disease received fluids in excess of the physician-ordered 1200 cc/24 hours restriction on multiple days, with staff failing to remove the water pitcher from the bedside and not consistently posting or specifying the fluid restriction in the room, contrary to facility policy and physician orders.
A resident with severe cognitive impairment and upper limb contractures did not receive proper application of a resting hand splint and elbow splint as ordered by the physician. Instead, a CNA, who was not trained or authorized to apply splints, attempted to reapply and adjust the devices, contrary to facility policy and staff training requirements.
A resident with asthma was observed receiving oxygen therapy without a required No Smoking sign posted outside their room. Nursing staff confirmed that facility policy mandates visible No Smoking signage when oxygen is in use, but this was not followed, resulting in a deficiency related to fire safety procedures.
A nurse failed to administer cholecalciferol and Miralax as ordered to a resident with a G-tube and multiple medical conditions, despite these medications being scheduled on the resident's MAR. The omission was identified during a medication pass observation, and the nurse acknowledged the error after review. Facility policy required medications to be given as prescribed, which was not followed in this case.
A medication error rate above 5% was identified when an LVN failed to administer cholecalciferol and Miralax as ordered to a resident with a G-tube and multiple medical conditions. The LVN omitted these medications during a scheduled med pass, resulting in two errors out of 33 opportunities, and later acknowledged the oversight. The DON confirmed that all medications should have been administered as ordered, in accordance with facility policy.
A resident with multiple medical conditions experienced ongoing pain and poor food intake due to ill-fitting dentures. Despite reporting the issue to staff, appropriate dental referrals were not made in a timely manner, as communication between nursing, therapy, and social services staff was lacking. Facility policy required prompt referral for dental issues, but this was not followed, resulting in a delay in care.
A resident with end stage renal disease and multiple dietary restrictions was allowed to receive home-cooked food from family without documented education or monitoring to ensure the food met prescribed renal diet and fluid restriction requirements. The care plan did not address food brought in by family, and staff failed to provide or document education on diet adherence or food safety, despite facility policy requiring these actions.
A resident with severe cognitive impairment and high fall risk experienced a fall after staff failed to keep the bed locked as required by the care plan. Observation and staff interviews confirmed the bed was left unlocked, contrary to facility policy and individualized interventions for fall prevention.
The facility failed to ensure call lights were within reach for two residents, both at risk for falls. One resident with dementia had a call light on the floor, while another with quadriplegia had a call light wrapped around side rails. Both situations contradicted care plans and facility policies requiring accessible call lights.
Two residents were found in an unsanitary and potentially hazardous environment due to overflowing trash and cluttered floors. One resident, with quadriplegia and cognitive impairment, and another with asthma and sepsis, were both at risk for falls. An LVN and the ADON acknowledged the issues, highlighting the need for regular trash disposal and clutter-free spaces to ensure safety.
A resident with dementia and a stage 2 pressure ulcer was found to be on a Low Air Loss (LAL) mattress that was turned off, contrary to their care plan. The LAL mattress, essential for pressure distribution and wound healing, was unplugged, as confirmed by nursing staff. The facility lacked a specific policy to ensure the mattress was continuously operational.
The facility failed to follow Physician's Orders and implement care plan interventions for two residents, leading to potential safety risks. One resident was observed kicking the footboard of his bed without padding, and another resident's bed was found in a high position despite orders to keep it low.
The facility failed to provide necessary respiratory care for two residents on oxygen therapy. One resident's nasal cannula tubing was found touching the wheelchair wheels and the floor, while another resident's CPAP mask was not stored properly and lacked an active physician's order. These deficiencies were confirmed by staff and violated the facility's infection prevention policies.
The facility failed to ensure control and accountability of controlled substances awaiting final disposition, as the Narcotic and Hypnotic Record accountability logs for March and May 2024 did not include the required verifying signatures of the DON or an RN along with the LVN. This inconsistency increased the risk of CS diversion and accidental exposure of residents to harmful medications.
The facility failed to monitor a resident for signs and symptoms of bleeding while on Eliquis for 15 days. The resident's clinical record lacked documentation for monitoring side effects and did not include a care plan for managing atrial fibrillation and Eliquis use. Interviews with staff and the Pharmacy Consultant confirmed these deficiencies.
The facility failed to follow proper food handling practices, including labeling and sealing food containers, discarding expired items, and maintaining cleaning logs. These deficiencies were confirmed through observations and interviews with the Dietary Supervisor and kitchen staff.
The facility failed to follow its policy on Advance Directives for two residents, resulting in the absence of these critical documents in their medical charts. This oversight could lead to conflicts with the residents' healthcare wishes during emergencies.
The facility failed to provide a clean, comfortable, and sanitary environment for a resident by not ensuring the bathroom toilet was free of fecal matter. The resident required substantial assistance with toileting and personal hygiene. Observations by an LVN and housekeeping staff confirmed the presence of dry stool on the toilet seat, which should have been cleaned according to the facility's policies and procedures.
The facility failed to accurately complete the MDS for a resident by including a diagnosis of schizophrenia without supporting evidence in the clinical record. The diagnosis was likely inferred from a quetiapine prescription, despite the absence of documentation in the resident's medical records. The DON and MDS Nurse confirmed the inaccuracy, emphasizing the importance of accurate assessments for appropriate care.
The facility failed to develop and implement comprehensive care plans for two residents, leading to deficiencies in monitoring and treatment for conditions such as dementia, CVA, DVT, atrial fibrillation, and schizoaffective disorder. Interviews with staff confirmed the absence of necessary care plans and the importance of having them to ensure proper monitoring and treatment adjustments.
The facility failed to inform physicians and follow care plans for two residents. One resident's rashes were not reported or referred to dermatology, and another resident's refusal to elevate his leg was not communicated, nor was the need for TED hose verified. These deficiencies led to potential delays in treatment and physical discomfort.
Meals Served Were Not Palatable or Consistently Seasoned
Penalty
Summary
The facility failed to provide palatable, attractive, and safe appetizing meals for 3 of 3 sampled residents, identified in the report as Residents 11, 43, and 139. Each of these residents had diagnoses that included protein-calorie malnutrition or related nutritional risk, and each had care plans that addressed eating patterns, food intake, or food preferences. The report states that the facility did not have a specific policy on food palatability, although the DON said the facility's Resident Food Preferences policy included food palatability. Resident 11 was admitted and readmitted with osteomyelitis and protein-calorie malnutrition, had intact cognition, and was independent with eating but required assistance with several mobility and dressing tasks. The resident was ordered a regular IDDSI level 7 diet with thin liquids and had a care plan intervention to assess eating patterns at every meal. During interview and observation, Resident 11 said the food was not great, lacked flavor, was served in small portions, and was too salty. The resident was observed eating lunch and stated the meat on the tray was too salty and that he would likely eat everything except the meat. Later, the resident said dinner was too salty and he ordered fast food instead, and he also described the breakfast eggs as rubbery. Resident 43 was admitted and readmitted with a thoracic spine fracture and protein-calorie malnutrition, had intact cognition, and was independent with eating but needed assistance with transfers, walking, dressing, and personal hygiene. The resident was ordered a consistent carbohydrate diet with regular texture and thin liquids and had care plan interventions to assess eating patterns and encourage food intake at meals. During interviews and observations, Resident 43 said the food was horrible and salty, reported eating only about 20% of facility meals, and stated she often ordered outside food. She described the meat as very salty, the rice as tasteless, and later said she did not eat lunch because it looked like dog food and instead ordered outside food. Resident 139 was admitted with protein-calorie malnutrition and muscle weakness, had intact cognition, and required assistance with several activities of daily living. The resident had a regular diet order and a care plan focused on spitting food out after chewing because of disliking the food, with interventions to allow choices in mealtime, menu selection, and dining location. Resident 139 stated the main protein served by the facility was too salty. During test tray observations, the Dietary Supervisor and DS 1 stated the fish was salty, the corn was bland, and the fries looked mushy, and the DS stated the seasoning was not evenly distributed while cooking.
Food Handling and Kitchen Hygiene Lapses
Penalty
Summary
The facility failed to ensure proper food handling practices in accordance with its policy and procedure by allowing dietary staff to work in the kitchen without following required hygiene and food storage practices. During a concurrent observation and interview, the Dietary Supervisor observed a bottle of poultry seasoning with the lid open and not closed securely, and an opened bottle of dill weed seasoning that was half full without a label indicating an open date or use-by date. The Dietary Supervisor stated the poultry seasoning lid should be closed securely and the opened dill weed seasoning should be labeled with an open or use-by date. During a later observation inside the kitchen, Dietary Aide 1 was seen working without a hair net. At the same time, Dietary Aide 2 handled dirty water pitchers and then, without performing hand hygiene, walked to the dishwasher and pulled out clean water pitchers and placed them on a rolling cart. In interview, Dietary Aide 2 stated he had touched the dirty water pitchers before touching the clean water pitchers and said he did not wash his hands before handling the clean pitchers, though he should have. The Dietary Supervisor stated staff should wear hair nets while working in the kitchen and wash their hands after touching dirty dishes and before touching clean dishes to avoid cross-contamination. Facility policy required newly opened food items to be closed and labeled with an open date and used-by date, and required employees to wash hands after handling soiled equipment or utensils and to wear hair nets or caps while handling food and clean equipment.
Ice Machine Drain Lacked Required Air Gap
Penalty
Summary
The facility failed to ensure the ice machine drainage had an air gap between the drainpipe and the floor drain. During an observation on 6/2/2026 at 7:40 AM inside the kitchen, an ice machine was observed to the left of the dry storage room. During a later observation on 6/4/2026 at 7:30 AM, the ice machine drainage pipe was observed draining directly into the floor drain without an air gap. During a concurrent observation and interview on 6/4/2026 at 9:30 AM, the Dietary Supervisor stated that there should be a gap between the drainage pipe and the floor drain. On 6/5/2026 at 12:28 PM, the Maintenance Supervisor stated that the purpose of having an air gap between the ice machine drainage pipe and the floor drain is to prevent dirty water from backing up into the ice machine in the event of a drain backup. The facility policy titled, Accident Prevention - Safety Precautions, dated 2023, stated that all steam ice machines and bins, and other equipment that discharge liquid waste or condensate, shall be drained through an air gap into an open floor sink, and that the air gap shall be at least twice the diameter of the water supply inlet and may not be less than one inch.
Call lights not kept within residents’ reach
Penalty
Summary
The facility failed to ensure that call lights were within reach for four sampled residents who were reviewed for environment care areas. The deficiency involved Residents 37, 8, 113, and 137, whose care plans each included directions to keep the call light within reach and, in some cases, to encourage use of the call light for assistance. The facility policy titled Call Lights stated that the call light device should be within the resident’s reach and accessible whenever the resident is in the room, in bed, seated, or on the toilet. Resident 37 had diagnoses including osteomyelitis of the vertebra, sacral and sacrococcygeal region, lack of coordination, and a wedge compression fracture of the first lumbar vertebra. The resident’s care plan identified fall risk and altered musculoskeletal status and directed staff to place the call light within reach and respond promptly to requests for assistance. During observation, the call light was placed on a chair on the left side of the bed, and the resident stated it was too far away to reach because he could not move his left arm. CNA 1 stated the resident had left-side weakness and should have the call light placed on his chest or stomach so he could use it. Resident 8 had diagnoses including sequelae of cerebral infarction and chronic respiratory failure with hypoxia. The resident’s care plan identified fall risk and self-care deficit and directed staff to provide the call light within reach. During observation, the call light was hanging down toward the floor from the right upper bed rail. CNA 2 stated the resident would not have been able to reach it. Resident 113 had diagnoses including sequelae of cerebral infarction and polyosteoarthritis, and the care plan directed staff to keep the call light within reach and secure it according to the resident’s preference. During observation, the call light was hanging down toward the floor off the right side of the bed near the upper bed rail, and RN 2 stated it was out of reach. LVN 3 stated the call light should not be out of reach and that staff were responsible for ensuring it was within reach before leaving the room. Resident 137 had diagnoses including gastrostomy, dehydration, dysphagia, muscle weakness, dementia, anxiety, and depression. The care plan directed staff to keep the call light within reach. During observation, the resident was sliding off the bed and the call light was tangled with the bed cord under the bed rail. LVN 1 stated the call light should not be tangled under the bed rail because it should be within reach for the resident to call for assistance.
Unspecified Ativan Indication for Resident With No Current Anxiety or Agitation
Penalty
Summary
The facility failed to follow its policy to ensure one resident was free from unnecessary psychotropic medication use by not having a specific indication for lorazepam (Ativan) ordered for anxiety/agitation. Resident 57 was admitted with diagnoses including unspecified dementia, depression, and an anxiety disorder. The resident’s MDS showed moderately impaired cognitive skills for daily decision making and dependence for several activities of daily living, including toileting hygiene, bathing, lower body dressing, sit-to-stand, and toilet transfer. The resident’s order summary showed an order for lorazepam Intensol oral concentrate 1 mg by mouth every four hours as needed for anxiety/agitation, with additional instructions to add up behaviors from the previous month for antianxiety medication use and to specify the number of behaviors being monitored in supplementary documentation. During interviews, CNA 1 stated the resident was calm and quiet most of the time but occasionally yelled and said he was scared, without identifying what he was scared of. LVN 2 stated the resident never seemed anxious, sometimes yelled and said help, and did not appear agitated during care. LVN 2 also stated the resident was prescribed Ativan only after hospice admission. TN 1 reviewed the order and stated the resident was never anxious and was always cooperative during wound care, and that the Ativan indication was too broad because it did not include the specific behavior being treated. The DON stated the resident’s only documented anxious behavior was on 10/3/2025, when he could not calm down before sutures were removed from the left side of his face, and that he had not displayed anxious or agitated behavior since then. The DON further stated the Ativan order should have identified the target behavior, but the resident was not showing signs or symptoms of agitation or anxiety.
Delayed Completion of Admission MDS Assessments
Penalty
Summary
The facility failed to ensure that the MDS admission Comprehensive Assessment was completed within 14 days of admission for two residents. For Resident 141, the record showed admission with diagnoses including hepatic failure, dependence on renal dialysis, and heart failure. During review with the MDS Coordinator, the admission Comprehensive Assessment was still in progress, with Section O for dialysis and Section J for pain not complete. The MDS Coordinator stated the assessment should have been completed by 5/28/2026, but it was not finished on time because the MDS department was busy and did not have enough time to ensure completion. For Resident 137, the admission record showed diagnoses including gastrostomy, dehydration, dysphagia, muscle weakness, dementia, anxiety, and depression. Review of the admission MDS in PCC showed an assessment reference date of 6/1/2026, which was 3 days overdue, and the MDS Coordinator stated the admission MDS was not completed within 14 days of admission. The Coordinator also stated Section K for swallowing/nutritional status was not completed, which prevented timely submission of the MDS. The facility policy stated the resident assessment coordinator is responsible for ensuring timely and appropriate resident assessments, and the CMS RAI User's Manual stated the admission assessment MDS completion date must be no later than 14 calendar days after admission.
Inaccurate MDS Hearing Assessment
Penalty
Summary
The facility failed to ensure an accurate assessment and documentation of a resident’s hearing ability on the MDS for one sampled resident. The resident was admitted and later readmitted with diagnoses including major depressive disorder, asthma, and COPD. In the MDS dated 1/27/2026, the resident was documented as having adequate hearing, meaning no difficulty in normal conversation, while also being assessed as independent in daily decision-making and requiring varying levels of assistance with activities of daily living such as eating, oral hygiene, dressing, hygiene, toileting, bathing, and footwear. During observation and interview, the resident stated she was hard of hearing and had difficulty hearing the surveyor. Multiple staff members, including an LVN, SSD, MDS Director, RN supervisor, and DON, each stated the resident had hearing difficulty. The SSD and MDS Director specifically stated the MDS was inaccurate because it should have reflected hearing difficulty rather than adequate hearing. The facility’s Resident Assessments policy required accuracy in MDS completion, and the CMS RAI User’s Manual stated the RAI process is the basis for the accurate assessment of each resident.
Missing Person-Centered Care Plans for Hearing Loss and Dementia
Penalty
Summary
The facility failed to develop individualized, resident-centered care plans with measurable objectives, timeframes, and interventions for two sampled residents. Resident 73 was admitted and readmitted with diagnoses including major depressive disorder, asthma, and COPD. The MDS dated 1/27/2026 showed the resident was independent in cognitive skills for daily decision making but required substantial/maximal assistance with eating, oral hygiene, upper body dressing, and personal hygiene, and was dependent for toileting hygiene, showering/bathing, lower body dressing, and putting on/taking off footwear. During observation and interview on 6/2/2026, the resident stated he was hard of hearing and could not hear the surveyor in a normal conversation. Review of the care plans dated 1/21/2026 to 6/2/2026 showed no care plan addressing the resident’s hearing deficit, and both an LVN and an RN stated the resident should have had one. Resident 2 was admitted and readmitted with diagnoses including dementia, depression, schizophrenia, and anxiety. The MDS indicated the resident was moderately impaired in cognitive skills for daily decision making and required partial/moderate assistance with upper body dressing and substantial/maximal assistance with toileting hygiene, showering/bathing, lower body dressing, and putting on/taking off footwear. Review of the care plans dated 1/9/2024 to 6/2/2026 showed no care plan addressing the resident’s dementia. During interview, RN 1 stated the resident should have had a care plan for dementia and explained that residents with dementia require different redirections and communication, which should be included in care plan interventions. The facility policy titled Comprehensive Person-Centered Care Plans stated that a comprehensive, person-centered care plan with measurable objectives and timetables is developed and implemented for each resident.
Missing Language Communication Board for Resident with Limited English Proficiency
Penalty
Summary
The facility failed to ensure a language communication board was placed at the bedside for a resident who spoke Japanese and had a preferred language of a non-English language, Language 1. The resident was admitted with diagnoses including general muscle weakness, lack of coordination, and anxiety disorder, and the MDS indicated intact cognitive skills for daily decision making. The MDS also showed the resident required supervision with showering, lower body dressing, and footwear, and setup assistance with eating, oral care, toileting, personal hygiene, and upper body dressing. During observation in the resident’s room, no communication board was found anywhere in the room, and a CNA asked the resident in English if she needed something; the resident responded, "No English." The CNA checked the bedside table drawer and did not find a communication board. The AD stated a communication board in the resident’s primary language should be in the room to help communicate needs, including how the resident is feeling and whether she is in pain. The MDS Coordinator stated the resident did not have a language and communication care plan identifying Language 1, and the DON stated a communication board should have been kept in the room and a care plan should have been in place to support communication with the resident.
Failure to Arrange ENT Evaluation for Hard-of-Hearing Resident
Penalty
Summary
The facility failed to ensure that Resident 73 received an audiology/ENT appointment in accordance with the physician’s order for evaluation, treatment, and follow-up as needed. Resident 73’s record showed diagnoses including major depressive disorder, asthma, and COPD, and the MDS dated 1/27/2026 indicated the resident was independent in cognitive skills for daily decision making but required substantial to maximal assistance with several activities of daily living and was dependent for others. During interview, Resident 73 stated she was hard of hearing and could not hear the surveyor in a normal conversation. Record review and staff interviews showed that no ENT evaluation had been completed from 5/8/2026 through 6/3/2026, despite the order in the resident’s order summary stating the resident may have ENT evaluation, treatment, and follow-up as needed. Multiple staff members acknowledged that Resident 73 was hard of hearing and stated she should have been referred to ENT because of her hearing impairment. The facility’s policy on care of hearing impaired residents stated staff will assist residents with locating available resources, scheduling appointments, and arranging transportation to obtain needed services.
Incorrect LAL Mattress Setting for a High-Risk Resident
Penalty
Summary
Provide appropriate pressure ulcer care and prevent new ulcers from developing was deficient when Resident 117’s low air loss mattress was left set at 200 pounds instead of being set according to the resident’s weight. Resident 117 was admitted with diagnoses including adult failure to thrive and protein calorie malnutrition, had a Braden Scale showing high risk for pressure ulcer development, and the MDS indicated moderate cognitive impairment along with dependence or need for assistance with multiple activities of daily living. The resident also had a pressure-reducing device ordered for the bed and was noted to stay in bed most of the time. The physician’s order dated 12/16/2024 directed use of an LAL mattress for pressure redistribution and skin integrity management with a setting of four every shift. During observations on 6/2/2026 and 6/3/2026, the resident was seen lying in bed with the LAL mattress set at 200 pounds. TN 1 reviewed the monthly weight report and stated the resident weighed 135 pounds on 5/5/2026. TN 1, LVN 3, and the DON each stated the mattress setting should be based on the resident’s weight, and TN 1 and the DON stated the order should have been clarified because the setting was incorrect. The facility policy on support surfaces stated that residents at risk for pressure ulcers should be placed on an appropriate redistribution support surface.
Wheelchair Footrests Not Used During Transport
Penalty
Summary
The facility failed to ensure the feet of one resident were placed on the wheelchair footrests during wheelchair transport. Resident 20 was admitted with diagnoses including lack of coordination, enthesopathy, and a bone density and structure disorder, and the MDS dated 5/7/2026 indicated severe impairment in cognitive skills for daily decision making. The MDS also showed the resident normally used a wheelchair in the last seven days and required partial/moderate assistance with oral care, toileting, personal hygiene, showering, upper and lower body dressing, and putting on and taking off footwear, as well as setup assistance with eating. During observations on 6/2/2026, Activity Assistant 1 transported Resident 20 in a wheelchair with the footrests in the open position while the resident was foot-propelling with the feet on the floor. The resident was observed both leaving and returning to the activity room in this manner. In interviews, Activity Assistant 1 stated the resident's feet should be on the wheelchair footrests to prevent accidental bending while being wheeled, Occupational Therapist 1 stated the resident could potentially be injured if she failed to raise her feet while being wheeled without the footrests in use, and the MDS Coordinator stated the resident was dependent on a wheelchair for mobility and that her feet should be on the footrests to prevent dragging and injury.
Failure to Complete Trauma Informed Assessment for Resident with PTSD
Penalty
Summary
The facility failed to perform a trauma informed assessment for one resident with diagnoses of PTSD, anxiety, and depression. The resident was admitted to the facility with a history and physical indicating the resident had the capacity to understand and make decisions. During interviews, LVN 1 stated no trauma informed assessment had been completed since the resident’s admission and that the resident’s specific PTSD triggers were not known. CNA 5 stated she could only guess at the resident’s PTSD triggers based on general experience and was not aware of the resident’s specific triggers. During observation and interview, the resident stated staff would scare her when they came into her room by yelling good morning. The SSD stated there was no trauma informed assessment completed for the resident’s PTSD and that one should have been done to ensure the resident’s safety; the SSD also stated she did not know the resident’s PTSD triggers. The SSD further stated the triggers should be known at admission to ensure the resident’s safety and well-being. The DON stated a trauma informed assessment was not performed or completed for the resident’s trauma and that it should have been completed as soon as the resident was admitted so staff would know the resident’s PTSD triggers. The facility policy stated behavior symptoms would be identified using facility approved behavioral screening tools, including a trauma informed assessment, and the comprehensive assessment.
Metformin Given Without Meals as Ordered
Penalty
Summary
The facility failed to ensure that one sampled resident with type 2 DM and GERD received Metformin HCL with meals as ordered. The resident’s physician order, dated 3/31/2025, directed Metformin HCL 500 mg by mouth twice daily with meals. The resident’s MDS indicated moderate impairment in cognitive skills for daily decision making and that he required setup assistance with eating, along with varying levels of assistance for other activities of daily living. During medication pass observation on 6/4/2026 at 9:11 AM, LVN 4 administered Metformin HCL 500 mg to the resident without food. The MAR showed the medication was scheduled for 9 AM and 5 PM with meals. In interview, the resident stated he had finished breakfast at 8 AM and received morning medications, including Metformin HCL, around 9 AM every day without food. RN 2 stated licensed staff should have followed up with the physician to clarify the timing so Metformin HCL would coincide with breakfast, and LVN 4 stated the medication should be given with meals to prevent stomach discomfort. The facility policy on administering medications stated medications are to be administered in a safe and timely manner, and as prescribed.
Improperly Covered Outdoor Trash and Dumpster
Penalty
Summary
The facility failed to ensure that one of four dumpsters and one outdoor trash can were covered and closed according to facility policy and procedure. During an observation outside to the left of the building next to the facility driveway, a gray trash can was seen overflowing with brown paper, plastic bags, and a surgical mask, and it had no cover or lid. A dumpster was also observed with its lid propped open with a cardboard box. During interviews, the Dietary Supervisor stated that dumpster lids should not be propped open because it is unsanitary and that keeping them closed prevents pests from going inside. The Maintenance Supervisor stated the gray outdoor trash can had a lid that could be used and that it should be covered to prevent pests from getting into it. Facility policy stated that garbage and trash cans must be inspected daily to ensure no debris is on the ground in the surrounding area and that all lids are closed.
Failure to Follow Infection Control During Wound Care and Incontinence Care
Penalty
Summary
The facility failed to observe infection control measures for two residents during direct care. One resident was admitted with diagnoses including UTI and chronic lymphocytic leukemia and was documented as moderately impaired in cognitive skills, with substantial to maximal assistance needed for toileting hygiene, showering, lower body dressing, and footwear. During wound care, the treatment nurse was observed pulling the privacy curtain with gloves on and then, using the same gloves, continuing to clean the resident’s wound without changing gloves or performing hand hygiene after touching the curtain. A second resident was admitted with diagnoses including gastrostomy, dehydration, dysphagia, muscle weakness, dementia, anxiety, and depression, and was documented as severely impaired in cognitive skills and dependent for oral hygiene, toileting hygiene, bathing, dressing, footwear, and personal hygiene. During bowel incontinence care, a CNA was observed using the same gloves after providing care and then touching the resident’s clean bed sheets, chux pads, and blanket. The CNA stated she should have changed gloves and performed hand hygiene before touching the clean items because feces could be spread to the resident. The Infection Preventionist Nurse stated the treatment nurse should have changed gloves and performed hand hygiene after touching the privacy curtain because it could transfer organisms to the open wound. The Infection Preventionist Nurse and DON also stated the CNA should have changed gloves and performed hand hygiene after incontinence care and before touching clean items. The facility policy on gloves required disposable single-use gloves when touching excretions, secretions, blood, body fluids, mucous membranes, or non-intact skin, and the hand hygiene policy required hand hygiene after contact with blood or body fluids and before moving from a contaminated body site to a clean body site during resident care.
Antibiotic Surveillance Form Not Completed for Resident Receiving Ciprodex
Penalty
Summary
The facility failed to ensure an antibiotic surveillance data collection form was completed for one resident who was receiving antibiotic therapy. Resident 134 was admitted with diagnoses including otitis media of the right ear, bronchitis, and pneumonia. The resident’s MDS dated 6/3/2026 indicated the resident was independent with cognitive skills for daily decision making and required varying levels of assistance with activities of daily living, including toileting hygiene, bathing, dressing, eating, oral hygiene, and personal hygiene. Resident 134’s order summary dated 5/31/2026 showed Ciprodex Otic Suspension 0.3-0.1% ordered as four drops in the right ear every 12 hours for seven days for an ear infection. During interview, the Infection Preventionist Nurse stated an antibiotic surveillance data collection form using McGeer Criteria was not completed for this resident receiving Ciprodex Otic and stated it should have been completed to ensure the resident met criteria for antibiotic use and was receiving the correct antibiotic. The facility’s antibiotic stewardship policies stated that all clinical infections treated with antibiotics would be reviewed by the infection preventionist or designee and that antibiotic usage and outcome data would be collected and documented using a facility-approved surveillance tracking form.
Failure to Administer IV Medication at Prescribed Rate
Penalty
Summary
A deficiency occurred when a registered nurse failed to administer intravenous Vancomycin to a resident at the prescribed infusion rate. The resident, who had diagnoses including urinary tract infection (UTI) due to MRSA, gout, and a right femur neck fracture, was ordered to receive Vancomycin 750 mg in 250 ml normal saline over 90 minutes every 24 hours. During observation, the nurse was found to be administering the medication by gravity without a dial-a-flow infusion set, which is required by facility protocol to control the infusion rate. The nurse was unable to confirm the infusion rate and acknowledged that the medication might not be completed within the prescribed 90 minutes. Further review showed that the Vancomycin infusion was still ongoing well past the intended completion time. The facility's policies require that IV medications be administered as prescribed, including the use of appropriate equipment to ensure correct infusion rates. Both the DON and the pharmacist confirmed the importance of adhering to the ordered infusion rate and the facility's protocol, which was not followed in this instance.
Failure to Accurately Document Urine Output for Resident with Indwelling Catheter
Penalty
Summary
The facility failed to maintain accurate documentation of urine output for a resident with an indwelling catheter, as required by both physician orders and facility policy. The resident, who was admitted with urinary retention and had severe cognitive impairment, was dependent on staff for all activities of daily living and required close monitoring of urinary output. The physician's order specified that urine output should be recorded in milliliters every shift for 30 days. Upon review of the urine output task log and Medication Administration Record (MAR) for the specified period, multiple discrepancies and omissions were identified. There were several shifts where no urine output was documented, and in some instances, the output was recorded as zero without explanation. Additionally, inconsistencies were found between the amounts recorded by CNAs in the task log and those entered by licensed staff in the MAR, with some entries reflecting only the frequency of urination rather than the required volume in milliliters. Interviews with CNAs, LVNs, and the Director of Nursing confirmed that the documentation practices did not align with facility policy or physician orders. Staff acknowledged that accurate and complete documentation of urine output is necessary for monitoring the resident's condition, but failed to consistently communicate and record the required information. The facility's policy emphasized that all services provided to residents must be objectively, completely, and accurately documented to facilitate communication among the interdisciplinary team.
Failure to Provide Pharmaceutical Services and Licensed Pharmacist Oversight
Penalty
Summary
The facility failed to provide pharmaceutical services to meet the needs of each resident and did not employ or obtain the services of a licensed pharmacist. This deficiency was identified during the survey process, indicating that the required pharmaceutical oversight and services were not in place for residents as mandated by regulations. No additional details regarding specific residents, their medical history, or their condition at the time of the deficiency are provided in the report.
Failure to Verify Discharge Orders and Monitor Anticoagulant Use Leads to Resident Harm
Penalty
Summary
A deficiency occurred when the facility failed to provide treatment and services in accordance with professional standards of practice for a resident who had recently undergone lumbar decompression and fusion surgery. The facility did not ensure that the admitting RN reviewed and verified the hospital discharge records with the attending physician, specifically regarding the start date for Plavix, an antiplatelet medication. The hospital discharge orders clearly indicated that Plavix was to be started nine days after admission, but the facility's licensed nurses began administering the medication immediately upon admission, based on an incomplete faxed medication list that lacked start dates. The facility also failed to provide continuity of care by not following the neurosurgeon's specific order to delay the initiation of Plavix. The medication was administered for four days prior to the intended start date, and there was no evidence that the nurses clarified the discrepancy with the attending physician. Additionally, the facility did not assess, monitor, or document the resident for signs and symptoms of bleeding, hematoma, or hemorrhage, despite the resident's recent spinal surgery and use of an antiplatelet medication, both of which increased the risk for such complications. As a result of these failures, the resident experienced a change of condition, becoming unresponsive and requiring emergency transfer to a hospital, where imaging revealed multiple intracranial hemorrhages. The resident subsequently died, with the immediate cause of death listed as nontraumatic intracranial hemorrhage. Interviews with facility staff and physicians confirmed that the medication was given earlier than ordered and that appropriate monitoring and verification of orders did not occur.
Removal Plan
- The DON and designee provided in-service education to all licensed nurses and direct care staff regarding reviewing and verifying any discrepancies with the ordering physician by clarifying the faxed medication discharge order and the GACH discharge papers that were given to the resident. In addition, clarify medication orders that are missing the start and end dates.
- The DON and designee provided in-service education to all licensed nurses and direct care staff regarding monitoring the resident status post-surgery and the use of anticoagulant therapy for potential side effects such as signs/symptoms of bleeding.
- The DON and designee provided in-service to the licensed nurses regarding: Review and verify GACH discharge orders with facility's attending physician. Status post-surgery residents with anticoagulant use and signs/symptoms of bleeding. Following GACH discharge orders. Any licensed staff, who were not present, the DON will do in-service education upon returning to work.
- Residents on anticoagulants were assessed for any signs/symptoms of bleeding, potential side effects of anticoagulant use and black box warning monitoring.
- The Registered Nurse (RN) Supervisor will check clinical alerts report daily for any COC and any signs/symptoms of bleeding.
- DON, ADON or RN Supervisor/designee will conduct medication reconciliation with the residents GACH discharge orders and admitting orders carried out by licensed nurse.
- Newly admitted residents will have random audits following GACH discharge orders and completion of medication reconciliation. Three residents weekly for four weeks, then two residents weekly for two weeks, then two residents a month for two months. Inservice would be given to licensed nurses involved. Findings will be presented in the monthly QAA meeting.
- DON implemented a Quality Assurance Performance Improvement (QAPI) Performance Improvement Project (PIP) for the following: Review and verify GACH discharge orders with attending physician. Use of anticoagulant and its side effects. Following GACH discharge orders. PIP resulted in DON/ADON doing daily audits in reviewing compliance for following GACH discharge orders, continuity of care, use of anticoagulant and identification of potential adverse side effect of the medication.
- The Quality and Safety (QS) RN/Consultant will complete audits on medication reconciliation, the use of anticoagulants, and its side effects for newly admitted residents.
- ADM, DON or Designee will submit audit findings to QAA committee monthly until compliance is met.
- The facility will develop a QAPI-PIP for the use of anticoagulant to be submitted in the next QAA committee meeting.
- ADM and DON are responsible for implementing, monitoring and evaluating the Plan of Correction (POC).
Failure to Maintain Advance Directives in Resident Medical Charts
Penalty
Summary
The facility failed to ensure that advance directives were present in the medical charts for two of four sampled residents, as required by its own policy. For one resident with end stage renal disease and atherosclerotic heart disease, the admission record and MDS indicated moderate cognitive impairment and significant assistance needs. Although the POLST form referenced an advance directive, no such document was found in the resident's medical chart during review. Social Services staff confirmed that the advance directive was not available in the chart until after the review, acknowledging that it should have been accessible to licensed staff. For another resident with diabetes mellitus and asthma, the admission record and MDS showed intact cognitive skills but substantial assistance required for daily activities. The resident's records included an Advance Directives Acknowledgement form indicating an executed advance directive, but the actual document was not present in the medical chart. The DON confirmed the absence of the advance directive in the chart and stated that it should have been included to ensure the facility could honor the resident's wishes and identify decision-makers in emergencies. Facility policy required that information about advance directives be displayed prominently in the medical record, which was not followed in these cases.
Deficient Food Storage, Labeling, and Hygiene Practices in Kitchen
Penalty
Summary
Surveyors observed that the facility failed to store and label food items in accordance with professional standards and facility policy. Specifically, an opened bottle of sesame dressing was found in the walk-in refrigerator that had been stored for two months after opening, despite staff confirming it should be discarded after one month. Additionally, multiple small cups of cranberry and orange juice were found on a tray without any prepared date, and staff acknowledged that these should be dated to prevent serving spoiled juice. Review of facility policies confirmed that all foods stored in the refrigerator must be covered, labeled, and dated with a use-by date, and that prepared foods require labeling and dating. Further, the facility did not ensure that all personnel in the kitchen, including outside maintenance workers, wore hair nets as required by policy. An outside maintenance worker was observed repairing kitchen equipment without a hair net, and both the worker and the Dietary Service Supervisor confirmed that hair nets are required for anyone entering the kitchen to prevent contamination. These lapses in food storage, labeling, and hygiene practices were confirmed through staff interviews and review of facility policies.
Infection Control Lapses in PPE Use, Catheter Care, and Laundry Practices
Penalty
Summary
The facility failed to observe infection control measures for three residents, as evidenced by direct observations and staff interviews. In one instance, a treatment nurse did not change gloves or perform hand hygiene after repositioning a resident with dementia and sepsis before continuing wound care. The nurse continued the wound care treatment using the same gloves, contrary to facility policy and infection control standards. Both the Director of Nursing and the Infection Preventionist Nurse confirmed that gloves should have been changed and hand hygiene performed to prevent the spread of infection. In another case, a licensed vocational nurse administered medications to a resident with sepsis and pneumonia and then, without doffing PPE or performing hand hygiene, exited the resident's room and touched the medication cart. The nurse acknowledged this lapse, and both the DON and IPN confirmed that PPE should have been removed and hand hygiene performed before leaving the room and handling the medication cart, as per facility policy. The facility's infection prevention and hand hygiene policies specifically require hand hygiene after glove removal and after contact with objects in the resident's vicinity. Additionally, a resident with an indwelling catheter was observed being transported by a certified occupational therapy assistant while the catheter drainage bag was touching the floor. The assistant stated the bag must have become unhooked, and both the Director of Rehabilitation and DON confirmed that the bag should be kept off the floor to prevent infection. Furthermore, a load of soiled linens was washed in a machine with water that did not reach the required temperature according to facility policy. The maintenance director and infection preventionist nurse confirmed that the water temperature was below the required 160°F, which is necessary to disinfect linens and prevent the spread of infection.
Failure to Maintain Resident Dignity by Not Ensuring Clean Bed Linen
Penalty
Summary
A deficiency was identified when a resident with major depressive disorder and dementia, who was severely cognitively impaired and required substantial to maximal assistance with daily activities, was found with food particles, specifically eggs, on their bed linen. During an observation, a CNA acknowledged the presence of the food crumbs and stated that it was not acceptable, as residents should be treated with dignity. The CNA also admitted that after the resident finished eating, they did not clean up the resident or the bed, although it was their responsibility to do so to maintain cleanliness and dignity. Further interviews with nursing staff confirmed that bed linens should be free of food particles and that linens should be changed if such particles are observed. The facility's policy on dignity and quality of life requires that each resident be cared for in a manner that promotes their well-being, self-worth, and self-esteem, and that residents are treated with dignity and respect at all times. The failure to keep the resident's bed linen clean and free of food particles was not in accordance with this policy.
Failure to Ensure Call Light Accessibility and Bed Footboard for Two Residents
Penalty
Summary
The facility failed to ensure that two residents' needs and preferences were reasonably accommodated in accordance with facility policy. For one resident with a history of post laminectomy syndrome and mobility impairments, the call light was observed to be out of reach, lying on the floor beside the bed while the resident was sleeping. The resident's care plan specifically indicated the need to encourage use of the call light for assistance, and the facility's policy required that call lights be within reach to assure prompt assistance. Interviews with staff, including an LVN and the DON, confirmed that the call light should have been accessible to the resident at all times. For another resident with diagnoses including cerebral infarction, malnutrition, and pneumonia, the bed was found to be missing a footboard. The resident was assessed as having severely impaired cognitive skills and required substantial assistance with daily activities. Observations showed the foot of the bed was elevated to prevent the resident from sliding, but no footboard was present. A CNA confirmed the bed had been without a footboard for an extended period and had not reported it to maintenance. The DON acknowledged that the bed should have been checked and the missing footboard reported, as it was important for the resident's comfort and positioning. Facility policies reviewed indicated that maintenance services are responsible for ensuring equipment is safe and operable, and that the environment should support residents' safe functioning and well-being. The deficiencies were identified through observation, interviews, and record review, demonstrating lapses in following established procedures for resident safety and comfort.
Failure to Safeguard Resident Medical Records
Penalty
Summary
Facility staff failed to maintain the privacy and confidentiality of a resident's medical records when a computer displaying the resident's information was left unattended and the screen was not turned off. This incident was observed at a nurse's station, where the computer showed the resident's medical record without any staff present. Interviews with the Registered Nurse Supervisor, MDS Nurse, and Director of Nursing confirmed that staff are expected to log out or turn off the computer screen when leaving it unattended to prevent unauthorized access to protected health information (PHI). The resident involved had a history of post laminectomy syndrome, arthrodesis status, and postural kyphosis, and required significant assistance with daily activities. Facility policy and procedures reviewed indicated that all personnel are responsible for safeguarding resident information to prevent unauthorized disclosure, in accordance with HIPAA and state law. The failure to log out or secure the computer resulted in a violation of the resident's right to privacy and confidentiality.
Inaccurate MDS Assessment of Medication Administration
Penalty
Summary
The facility failed to ensure an accurate assessment of a resident's medication on the Minimum Data Set (MDS) as required by facility policy. A resident was admitted with diagnoses including unspecified dislocation of the left hip, abnormalities of gait and mobility, and hyperlipidemia. The resident was prescribed Ozempic, a weekly injection for weight loss, and not insulin. However, the MDS assessment incorrectly documented that the resident received insulin for 7 days during the look-back period and also inaccurately recorded the frequency of Ozempic administration as daily injections for 7 days, rather than the correct weekly administration. Interviews with the resident, the MDS nurse, and the DON confirmed that the resident was not receiving insulin and that Ozempic was not classified as insulin. The MDS nurse acknowledged the errors in both the classification and frequency of the medication on the MDS. Facility policy required all persons completing any portion of the MDS to attest to the accuracy of the information, and documentation was to be objective, complete, and accurate. These requirements were not met in this instance.
Failure to Complete Required PASARR Level II Evaluation for Resident with Serious Mental Illness
Penalty
Summary
The facility failed to follow through with the Preadmission Screening and Resident Review (PASARR) process by not obtaining a required Level II evaluation for a resident with a diagnosis of schizoaffective disorder and dementia. The resident's records indicated a need for a Level II mental health evaluation after a Level I PASARR screening identified a serious mental illness. The California Department of Health Care Services was unable to complete the Level II evaluation because facility staff were unresponsive to multiple communication attempts within the required timeframe. The MDS nurse, who was responsible for PASARR screenings, was not aware that the evaluation was not completed and could not provide documentation of any follow-up actions. Interviews with facility staff revealed a lack of awareness and follow-up regarding the incomplete PASARR Level II evaluation. The MDS nurse acknowledged the importance of completing the evaluation, especially for residents with serious mental illness, but could not recall or document any follow-up. The Social Services Director stated she did not have access to the PASARR portal and was unable to verify the status of the evaluation. The Director of Nursing was also unaware that the evaluation had not been completed. The facility's policy indicated that residents identified as potentially having mental disorders should be referred for Level II screening, but this process was not followed in this case.
Failure to Adhere to Physician-Ordered Fluid Restriction
Penalty
Summary
The facility failed to follow a physician-ordered fluid restriction for one resident with diagnoses of congestive heart failure and chronic kidney disease. The resident's care plan and physician's order specified a 1200 cc per 24 hours fluid restriction, with specific allocations for dietary and nursing staff. However, documentation showed that on multiple days, the resident received fluids significantly exceeding the prescribed limit, with totals ranging from 1320 cc to 2800 cc in a 24-hour period. Observations also revealed that the resident had access to a water pitcher and additional fluids at the bedside, contrary to the fluid restriction order. Interviews with staff confirmed that the resident should not have had a water pitcher at the bedside and that a fluid restriction sign specifying the allowed amount should have been posted in the room. On one occasion, the fluid restriction sign was missing, and when present, it did not indicate the specific restriction amount. The facility's policy required adherence to physician orders, removal of water pitchers for residents on fluid restrictions, and clear communication of restrictions to staff and visitors, but these procedures were not consistently followed.
Improper Application of Splints by Untrained Staff
Penalty
Summary
The facility failed to ensure the proper application of a resting hand splint and elbow splint for a resident with limited range of motion as indicated by the physician's order. The resident, who had diagnoses of contracture of the upper arm muscle and right hand, was dependent on staff for most activities of daily living and had severe cognitive impairment. The physician's order and care plan specified that a Restorative Nursing Aide (RNA) should apply the splints to the resident's right arm for four hours daily, five times a week, with skin checks before and after application. However, during observation, a Certified Nursing Assistant (CNA) was seen attempting to reapply and adjust the splints, despite not being trained or authorized to do so. The CNA struggled with the application and later confirmed that it was not within her responsibilities or training to apply splints, which was corroborated by interviews with other staff, including an LVN and an RNA. The facility's policy required that only trained staff, such as RNAs, apply splints and that in-service training be provided for any device ordered other than a simple hand roll. Interviews with staff confirmed that CNAs were not trained to apply splints and could potentially cause harm if they attempted to do so. The failure to ensure that only properly trained personnel applied the splints, as well as the lack of adherence to the physician's order and facility policy, constituted the deficiency identified during the survey.
Failure to Post No Smoking Sign During Oxygen Use
Penalty
Summary
The facility failed to follow its policy regarding fire safety and prevention by not posting a No Smoking sign outside the room of a resident who was receiving oxygen therapy. The resident, who had a diagnosis of asthma and required varying levels of assistance with daily activities, was observed using oxygen at 2 liters per minute via nasal cannula. Despite the use of oxygen, which is a known fire hazard, there was no No Smoking sign posted outside the resident's room as required by the facility's policy. Interviews with nursing staff confirmed that a No Smoking sign should have been visibly placed at the resident's door whenever oxygen was in use, in accordance with the facility's Fire Safety and Prevention policy. The policy, last revised in May 2011, specifically states that visible No Smoking signs must be used where oxygen is stored and administered. The absence of the required signage was directly observed and acknowledged by staff, constituting a failure to implement established safety protocols.
Failure to Administer Prescribed Medications as Ordered
Penalty
Summary
A deficiency occurred when a licensed vocational nurse (LVN) failed to administer two prescribed medications, cholecalciferol and Miralax, to a resident as ordered by the physician. The resident, who had a history of gastrostomy, respiratory failure, and peritoneal abscess, was dependent on staff for all activities of daily living and had moderately impaired cognitive skills. The resident's medication administration record indicated that both cholecalciferol and Miralax were scheduled to be given via G-tube at 9 AM, along with other medications. During a medication pass observation, the LVN administered all other scheduled medications but omitted cholecalciferol and Miralax without realizing the error at the time. Upon review and interview, the LVN acknowledged the omission and stated that medications could be given within a one-hour window before or after the scheduled time, but did not administer the missed medications during the observed period. The Director of Nursing confirmed that the LVN should have followed the physician's orders and administered all scheduled medications as prescribed. Facility policy required medications to be administered safely, timely, and in accordance with prescriber orders, which was not followed in this instance.
Medication Error Rate Exceeds Acceptable Threshold Due to Missed Doses
Penalty
Summary
The facility failed to maintain a medication error rate below five percent, as required, during a medication administration observation. Out of 33 opportunities for medication administration, two errors were identified, resulting in a medication error rate of 6.06 percent. The errors involved a Licensed Vocational Nurse (LVN) not administering cholecalciferol and Miralax to a resident as ordered by the physician during the scheduled medication pass. The resident involved had a complex medical history, including a gastrostomy tube, respiratory failure, and a peritoneal abscess, and was assessed as having moderately impaired cognitive skills and being dependent on staff for all activities of daily living. The resident's medication orders included cholecalciferol and Miralax to be administered via G-tube once daily at 9 AM, along with other medications. During the observed medication pass, the LVN administered all other scheduled medications but omitted cholecalciferol and Miralax. Upon review, the LVN acknowledged not realizing the omission at the time and stated that medications could be given within a one-hour window before or after the scheduled time. The Director of Nursing confirmed that the LVN should have followed the physician's orders and administered all medications as scheduled. Facility policy required medications to be administered safely, timely, and as prescribed, which was not followed in this instance.
Failure to Provide Timely Dental Services for Resident with Denture Issues
Penalty
Summary
The facility failed to promptly provide dental services for a resident who experienced pain and difficulty when wearing dentures. The resident, who had a history of hypertension, dysphagia, protein-calorie malnutrition, and bipolar disorder, reported that her dentures did not fit for months and caused pain when eating. She stated that she had informed staff about her inability to chew food due to the pain, but no dental referral was set up. Certified Nurse Assistant (CNA) 1 confirmed that the resident had complained about denture pain on multiple occasions and that these concerns were reported to Licensed Vocational Nurses (LVN) 3 and 4. However, LVN 3 admitted to only notifying the Speech Therapist and not the attending physician or Social Services Director (SSD), which was necessary for initiating a dental referral. The SSD was unaware of the resident's denture issue and emphasized the importance of timely communication to resolve such problems. Speech Therapy notes indicated that the resident's dentures were loose and that she did not want to wear them, but it could not be confirmed if this information was communicated to nursing staff or SSD. The resident's care plan included monitoring dental condition and referring for evaluation if needed, and the facility's policy required dental referrals within three days for damaged or lost dentures. Despite these protocols, there was a delay in addressing the resident's dental needs, resulting in ongoing pain and poor food intake.
Failure to Ensure Safe and Appropriate Handling of Food Brought in by Family
Penalty
Summary
The facility failed to ensure that food brought in by family members for a resident with complex medical needs met the prescribed diet and food safety requirements. The resident in question had diagnoses including end stage renal disease, dependence on hemodialysis, heart failure, protein-calorie malnutrition, and hypertension, and was on a renal diet with fluid restrictions. Despite these needs, the resident and family were allowed to bring in home-cooked foods without documented education or monitoring to ensure compliance with dietary and safety guidelines. Interviews and record reviews revealed that the care plan for the resident did not address the issue of food brought in by family, nor did it document any education provided to the resident or family regarding the prescribed diet, fluid restrictions, or food safety. Both the Dietary Service Supervisor and the Registered Dietician acknowledged awareness of the family bringing in food since admission but failed to include this in the care plan or provide the necessary education. There was also no documentation of interdisciplinary team discussions regarding this matter. The facility's policy required staff to provide families with information on safe food handling and to discuss nutrition goals when outside food was brought in frequently. However, there was no evidence that these steps were taken for this resident, and the policy was not implemented as required. This lack of action resulted in a failure to ensure the resident's dietary and safety needs were met as outlined in the facility's own procedures.
Failure to Lock Bed for High Fall Risk Resident
Penalty
Summary
A deficiency was identified when a resident, who was assessed as high risk for falls due to severe cognitive impairment, muscle weakness, osteoarthritis, osteoporosis, and poor safety awareness, experienced a fall. The resident's care plan specifically required that the bed be kept in a locked position to reduce the risk of injury from falls. However, during an observation, it was found that the bed was not locked and could be moved easily, which was confirmed by nursing staff. The resident had previously fallen when attempting to get up from the bed, and staff interviews confirmed that the bed should always be locked to prevent such incidents. Record reviews, including the resident's Minimum Data Set and Morse Fall Assessment, indicated a high risk for falls and dependence on staff for most activities of daily living. Facility policies on safety and fall risk management emphasized the importance of identifying and implementing interventions tailored to each resident's specific risks, including keeping beds locked for those at risk of falling. Despite these policies and the resident's care plan, the failure to keep the bed locked directly contributed to the resident's fall.
Inaccessible Call Lights for Residents at Risk
Penalty
Summary
The facility failed to ensure that the call light device, a critical communication tool for residents to request assistance, was within reach for two of the three sampled residents. Resident 2, who was admitted with diagnoses including dementia and hypertension, was found to have a call light on the floor, out of reach, despite being at high risk for falls as indicated by a Morse Fall Assessment score of 75. The care plan for Resident 2 specifically required the call light to be within reach at all times due to the resident's fall risk and cognitive impairments. During an observation, a Licensed Vocational Nurse confirmed that the call light was not accessible to Resident 2, which contradicted the care plan's directives. Similarly, Resident 3, who was admitted with quadriplegia and respiratory failure, was also found to have an inaccessible call light. The resident's care plan, which highlighted a fall risk due to various factors including cognitive impairment, required the call light to be within reach. However, during an observation, the call light was found wrapped around the side rails and facing the floor, making it inaccessible. An LVN confirmed this observation, and the Assistant Director of Nursing acknowledged that call lights should always be within reach. The facility's policies and procedures also emphasized the importance of ensuring call lights are accessible to residents to provide prompt assistance.
Facility Fails to Maintain Safe and Clean Environment for Residents
Penalty
Summary
The facility failed to maintain a safe, clean, and comfortable environment for two residents, leading to an unsanitary condition and potential risk for injury. Resident 3, who was admitted with quadriplegia, respiratory failure, and hyperlipidemia, was found to be at risk for falls with a score of 17 on the Fall Assessment. The resident was severely impaired in cognition and dependent on assistance for personal care activities. Resident 4, admitted with asthma, sepsis, and an overactive bladder, also had a fall risk score of 45 on the Morse Fall Assessment. This resident was cognitively intact but required assistance for personal care activities. During an observation, it was noted that the trash can outside the room shared by these residents was overflowing with used personal protective equipment, and the floor was cluttered with a black plastic bag, used tissue papers, and alcohol pads. The Licensed Vocational Nurse (LVN) confirmed the presence of clutter and acknowledged the need for trash cans to be emptied regularly to prevent infection control issues. The Assistant Director of Nursing (ADON) also emphasized the importance of maintaining clutter-free rooms for the safety of residents and staff, as clutter can lead to falls or accidents. The facility's policy on maintaining a homelike environment was not adhered to, as it requires a clean, sanitary, and orderly setting.
Failure to Ensure LAL Mattress Functionality
Penalty
Summary
The facility failed to ensure that a Low Air Loss (LAL) mattress, intended to prevent and treat pressure ulcers, was switched on for a resident. This resident, who was admitted on 8/22/2023, had diagnoses including lack of coordination, muscle weakness, and dementia, which severely impaired their cognitive skills for daily decision-making. The resident was dependent on assistance for personal care and had a stage 2 pressure ulcer on the sacrococcyx. The resident's care plan included the use of an LAL mattress for pressure distribution and skin integrity management every shift. During an observation and interview, it was found that the LAL mattress was turned off, with the plug disconnected from the electrical source. The Licensed Vocational Nurse (LVN) and the treatment nurse confirmed that the mattress was supposed to be on at all times to support pressure distribution and aid in wound healing. The Assistant Director of Nursing (ADON) acknowledged the absence of a specific policy regarding the LAL mattress being plugged in or switched on continuously, noting that all equipment should be in good functioning condition to prevent pressure ulcers.
Failure to Follow Physician's Orders and Implement Care Plans
Penalty
Summary
The facility failed to follow Physician's Orders and implement care plan interventions to prevent potential accidents for two residents. Resident 68, who has severe cognitive impairment and a history of self-inflicted injuries, was observed kicking the footboard of his bed without any padding in place. Despite the care plan indicating the need for padded side rails to prevent injury, no intervention was documented or implemented to address the kicking behavior, which was observed on multiple occasions. The Assistant Director of Nursing acknowledged the issue and stated that the care plan would be updated, but this had not been done at the time of the surveyor's observations. Resident 84, who has muscle weakness, lack of coordination, and is at high risk for falls, was found with their bed in a high position, contrary to the physician's order and care plan that specified the bed should be kept in the lowest position to prevent injury. During an observation, the bed was approximately three feet above the floor, and a Registered Nurse confirmed that the bed was not in the lowest position as required. The nurse acknowledged the importance of following the physician's order for the resident's safety, but this had not been adhered to. The facility's policies and procedures for following physician's orders and implementing comprehensive, person-centered care plans were not followed in these instances. The failure to implement these interventions had the potential to affect the safety and increase the risk of injury for both residents. The deficiencies were identified through observations, interviews, and record reviews conducted by the surveyors.
Failure to Provide Proper Respiratory Care
Penalty
Summary
The facility failed to provide necessary respiratory care for two residents on oxygen therapy. For Resident 79, the nasal cannula (NC) oxygen tubing was observed sprawled out along the wheelchair seat and touching the wheelchair wheels, and the humidified oxygen NC tubing was found touching the floor. These observations were confirmed by the Infection Preventionist (IP) and a Licensed Vocational Nurse (LVN), who both stated that the tubing should have been stored in a bag to prevent contamination and reduce the risk of respiratory infection. Resident 79 was moderately impaired with cognitive skills and dependent on assistance for daily activities, making proper respiratory care crucial for their well-being. For Resident 85, the facility failed to ensure that the continuous positive airway pressure (CPAP) machine had an active physician's order and that the CPAP mask was stored properly when not in use. The CPAP mask was observed hanging behind the bed and on top of the bedside drawer, rather than being stored in a bag. The Assistant Director of Nursing (ADON) confirmed that there was no active physician's order for the CPAP machine and that the care plan should have been revised to include CPAP machine and mask care. Resident 85 was also moderately impaired with cognitive skills and required substantial assistance with daily activities, making proper respiratory care essential. The facility's policies and procedures for infection prevention and control, as well as specific guidelines for respiratory therapy and CPAP/BiPAP support, were not followed. These policies indicated that oxygen cannula and tubing should be stored in a plastic bag when not in use and that the CPAP machine settings and mask care should be included in the physician's order. The failure to adhere to these guidelines put both residents at risk for respiratory infections due to potential contamination of their respiratory equipment.
Failure to Ensure Control and Accountability of Controlled Substances
Penalty
Summary
The facility failed to ensure control and accountability of controlled substances (CS) awaiting final disposition, as the Narcotic and Hypnotic Record accountability logs for March and May 2024 did not include the verifying signatures of either the Director of Nursing (DON) or a Registered Nurse (RN) along with the Licensed Vocational Nurse (LVN). This was contrary to the facility's policy and procedures, which require such signatures to maintain accurate accountability of all controlled drugs. During an interview, the DON admitted to the inconsistency in signing the logs and acknowledged the need to fully implement the process to ensure each CS dose was accounted for until disposed of properly. A review of the facility's policies indicated that controlled substances are subject to special handling, storage, disposal, and recordkeeping in accordance with federal and state laws and regulations. The policies also specified that the DON, in collaboration with the consultant pharmacist (CP), is responsible for maintaining compliance with these laws. The failure to include verifying signatures on the accountability logs increased the risk of CS diversion and accidental exposure of residents to harmful medications, potentially impacting their health and wellbeing.
Failure to Monitor Side Effects of Eliquis
Penalty
Summary
The facility failed to include appropriate monitoring to ensure a resident's drug regimen was free from unnecessary medications. Specifically, the facility did not monitor Resident 119 for signs and symptoms of bleeding for 15 days while the resident was on Eliquis, a medication used for atrial fibrillation. This oversight was identified through interviews and record reviews, which revealed that the resident's clinical record lacked documentation for monitoring the side effects of Eliquis, such as bleeding and bruising. Additionally, there was no care plan with measurable goals for managing the resident's atrial fibrillation and Eliquis use. Resident 119 was admitted to the facility with a diagnosis of atrial fibrillation and was prescribed Eliquis 5 mg to be taken twice daily. The resident's Minimum Data Set indicated severe cognitive impairment and varying levels of assistance required for daily activities. Despite these needs, the Medication Administration Record for May 2024 showed no documentation for monitoring the side effects of Eliquis. Interviews with Licensed Vocational Nurses and the Director of Nursing confirmed the absence of necessary monitoring and care planning. The Pharmacy Consultant also acknowledged the lack of monitoring and care planning for Resident 119's use of Eliquis. The facility's policy on Medication Regimen Review, which aims to minimize adverse consequences and potential risks associated with medications, was not followed. The policy specifically requires monitoring for adverse consequences, including bleeding, which was not done in this case. This failure to monitor and care plan for the resident's condition and medication use had the potential to cause serious harm to Resident 119.
Improper Food Handling Practices
Penalty
Summary
The facility failed to follow proper food handling practices as per their policy and procedure. During an observation in the kitchen, it was found that a bag of chocolate cookies was not labeled with a best-by date, a milk container was dirty and lacked an open date and expiration date, and a precooked ham container was not sealed properly. Additionally, a bowl of lettuce and finely chopped fruits was incorrectly dated due to a broken label maker machine. Further observations revealed that the lid of a Ground Italian Seasoning container was left open, and a bottle of red wine vinegar was expired but not discarded. The juice machine cleaning log was also not updated for several days, indicating it was not cleaned on those days. Interviews with the Dietary Supervisor (DS) and kitchen staff confirmed these deficiencies. The DS acknowledged that all food items should be labeled with open and expiration dates, and containers should be sealed properly to prevent contamination. The facility's policies and procedures were reviewed, which indicated that all food should be labeled, dated, and stored properly. The DS also confirmed that the juice machine should be cleaned regularly and logs should be maintained. These failures in food handling practices had the potential to expose residents to pathogens, increasing the risk of foodborne illnesses.
Failure to Maintain Advance Directives in Medical Charts
Penalty
Summary
The facility failed to follow its policy and procedure regarding Advance Directives for two residents, resulting in the absence of these critical documents in their medical charts. For Resident 102, who was admitted with cerebral ischemia and sepsis, the Advance Directive was not found in the clinical record despite being acknowledged in the resident's forms. Interviews with the Registered Nurse and Social Services Director confirmed the absence of the document, which should have been readily accessible according to the facility's policy. The Director of Nursing emphasized the importance of having the Advance Directive available to ensure the resident's wishes are followed in an emergency. Similarly, Resident 324, who had severe cognitive impairment and multiple diagnoses including Type 2 Diabetes Mellitus and dementia, also did not have their Advance Directive in the medical chart. The MDS Nurse confirmed that the document was missing and stated that without it, the resident would be treated as a Full Code, contrary to their potential wishes. The facility's policy mandates that Advance Directives be maintained in the resident's medical record and be easily retrievable by staff. The failure to ensure that Advance Directives were readily accessible in the medical charts of Residents 102 and 324 could lead to conflicts with the residents' healthcare wishes. Both the Social Services Director and the Director of Nursing acknowledged the oversight and the necessity of having these documents available to guide staff in providing appropriate care during emergencies.
Failure to Maintain Clean and Sanitary Environment
Penalty
Summary
The facility failed to provide a clean, comfortable, sanitary, and homelike environment for one of nine sampled residents by not ensuring that the resident's bathroom toilet was free of fecal matter. The resident, who was admitted with diagnoses including muscle weakness, abnormal posture, and hypertension, required substantial maximal assistance with toileting and personal hygiene. During an observation, a Licensed Vocational Nurse noted that the toilet seat in the resident's bathroom had dry stool, which should have been cleaned. The Housekeeping staff confirmed that the toilet should be completely clean and free of any marks or fecal stains. The Director of Nursing reviewed the facility's Policies and Procedures, which indicated that residents are to be provided with a safe, clean, comfortable, and homelike environment. The policy emphasized that the facility staff and management should maximize the characteristics of the facility to reflect a personalized homelike setting, including maintaining a clean, sanitary, and orderly environment. The failure to clean the toilet properly resulted in an unsanitary environment, potentially placing the resident at risk for infection and injury.
Inaccurate MDS Assessment for Resident
Penalty
Summary
The facility failed to accurately complete the Minimum Data Set (MDS) for Resident 119 by including a diagnosis of schizophrenia without evidence to support this diagnosis in the resident's clinical record. Resident 119 was admitted with diagnoses including atrial fibrillation, hypertension, and a urinary tract infection, and was prescribed quetiapine for anxiety and agitation. However, there was no confirmed diagnosis of schizophrenia in the resident's General Acute Community Hospital (GACH) discharge records, the History and Physical (H&P) by Medical Doctor 1, or the Initial Psychiatric Evaluation by Medical Doctor 2. The MDS Nurse and the Director of Nursing (DON) acknowledged that the schizophrenia diagnosis was likely inferred from the quetiapine prescription, despite the absence of supporting documentation in the resident's medical records. During interviews, both the MDS Nurse and the DON confirmed that the MDS assessment inaccurately included schizophrenia as a diagnosis for Resident 119. The DON emphasized the importance of accurate MDS assessments to ensure residents receive appropriate care and maintain their highest level of functionality and quality of life. The facility's policy and procedures for resident assessments, dated November 2019, indicate that the Resident Assessment Coordinator is responsible for ensuring timely and appropriate resident assessments by the Interdisciplinary Team. The inaccurate MDS assessment for Resident 119 highlights a failure in adhering to these procedures, potentially impacting the resident's care and treatment.
Failure to Develop Comprehensive Care Plans for Residents
Penalty
Summary
The facility failed to develop and implement a comprehensive resident-centered care plan for two residents, leading to deficiencies in their care. Resident 103, who was admitted with diagnoses including Type 2 diabetes mellitus, dementia, and hypertension, did not have a care plan addressing the use of Donepezil for dementia or monitoring for cerebrovascular accidents (CVA) and deep vein thrombosis (DVT) prophylaxis with Plavix. Despite being prescribed these medications, there was no documentation of monitoring for side effects or measurable goals and outcomes related to these conditions and treatments. Interviews with the Director of Nursing (DON), Assistant DON, and MDS Nurse confirmed the absence of these care plans and the importance of having them to ensure proper monitoring and treatment adjustments for Resident 103's conditions and medications. Similarly, Resident 119, who was admitted with a diagnosis of atrial fibrillation and schizoaffective disorder, did not have a care plan that included measurable goals and outcomes for monitoring atrial fibrillation, the use of Eliquis, or the use of Quetiapine for schizoaffective disorder. The Medication Administration Record (MAR) for Resident 119 showed prescriptions for Eliquis and Quetiapine, but there was no documentation of monitoring for side effects such as bleeding or bruising. Interviews with the Licensed Vocational Nurse (LVN), DON, and Pharmacy Consultant (PC) revealed that there was no individualized care plan for these conditions and medications, which is crucial for ensuring resident safety and effective treatment. The facility's policies and procedures require comprehensive, person-centered care plans that include measurable objectives and timetables to meet residents' needs. However, the facility failed to adhere to these policies for Residents 103 and 119, resulting in a lack of proper monitoring and individualized care. This deficiency had the potential to negatively impact the residents' overall well-being and treatment outcomes.
Failure to Inform Physicians and Follow Care Plans
Penalty
Summary
The facility failed to provide services in accordance with its policy and procedure for two residents. For Resident 323, the facility did not inform the primary physician about the resident's rashes on both arms and back, which were observed on 5/12/2024. The rashes were not referred to dermatology for further treatment as indicated in the care plan. The resident had a history of major depressive disorder and adult failure to thrive, with severe cognitive impairment. Despite a previous treatment order for the rashes, the condition was not addressed promptly, leading to physical discomfort for the resident. The facility's policy required systematic skin inspections and reporting of abnormalities to the primary physician, which was not followed in this case. For Resident 53, the facility failed to inform the primary physician that the resident had been refusing to elevate his right leg on a pillow, which was necessary to manage his chronic right foot pitting edema. The care plan indicated the use of bilateral TED hose, but there was no physician's order for this, and the resident only needed it for the right leg. The resident had a history of hypertension and hyperlipidemia and was unable to walk 10 feet. The failure to communicate the resident's refusal and verify the need for TED hose with the physician resulted in the resident's right leg not being elevated, as observed on 5/13/2024. The facility's policy on comprehensive person-centered care plans required measurable objectives and timetables to meet the resident's needs, which was not implemented for Resident 53. The lack of communication and adherence to care plans for both residents highlights deficiencies in the facility's processes for managing and reporting health conditions, leading to potential delays in treatment and physical discomfort for the residents.
What surveyors are citing around you — mapped
All 10 risk areas, ranked with evidence
Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
Illustrative
What surveyors actually found near you
We read the 7,418 citations issued within 25 miles in the last 12 months — including the 30 immediate-jeopardy cases — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
Every risk area becomes concrete audit steps drawn from real citations at facilities like yours — run them this week, before your window opens.
Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Pasadena
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| The Californian Pasadena Healthcare | 0 mi | ★★★★★ | 18 | 0 |
| Gem Tcu | 0.2 mi | ★★★★★ | 28 | 0 |
| South Pasadena Care Center | 1.2 mi | ★★★★★ | 8 | 0 |
| Villa Gardens Health Care Unit | 1.9 mi | ★★★★★ | 16 | 0 |
| York Healthcare & Wellness Centre | 2.5 mi | ★★★★★ | 18 | 0 |
Every risk area ranked, a do-first checklist, and your local survey patterns
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.