Below average — CMS composite of the measures below.
The next survey window likely opens around February 2027
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Edgewater Skilled Nursing Center during CMS and state inspections, most recent first.
Failure to Report Alleged Missing Resident Money: A resident with neuritis, neuralgia, and osteomyelitis of the R ankle/foot was transferred for further evaluation after reporting missing money. The EC said the resident had $300 at the facility but only $48 remained with his belongings, and the resident had told staff he was worried the money was stolen. An LVN heard the concern relayed to an RNS, but the RNS said she was unaware of the allegation and the ADM stated it was not reported to him or CDPH as required by policy.
Failure to Develop Care Plan for Opioid-Related Constipation Risk: A resident with diagnoses including neuritis, neuralgia, and osteomyelitis was prescribed Tramadol PRN for severe pain. Although the care plan addressed opioid adverse effects, it did not include a plan for constipation risk until after the resident was transferred to a GACH, where he was found to be constipated and also had a UTI. The DON stated the care plan should have been created in a timely manner to address the constipation risk.
A resident with impaired cognition and no decision-making capacity had a wallet and ring documented on admission, but staff did not check the wallet contents or verify whether the ring remained with the resident at discharge. The transfer form stated the resident’s belongings were not sent to the GACH, the SSD assumed the ring was with the resident and did not file a theft/loss report, and the ADM stated there was no way to know whether cash had been in the wallet.
A resident with hemiplegia, DM, anxiety disorder, major depressive disorder, and moderate cognitive impairment, requiring partial to moderate assistance with ADLs, reported to police that a CNA mishandled her during care, stating she was turned from side to side causing her hand to swing. An SBAR note documented the allegation, and a psychosocial care plan problem related to the allegation was initiated with interventions such as monitoring mood/behavior and encouraging expression of feelings. However, per interviews with the SSD and DON and review of the electronic record, no IDT meeting was held to address this change in condition, despite facility policy requiring IDT collaboration with the physician, resident, and/or representative to review risk indicators and the plan of care after such events.
Incomplete Informed Consent for Psychotherapeutic Medications: A resident with depression, anxiety, and severe cognitive impairment received Trazodone and PRN Lorazepam, but the informed consent for Trazodone was incomplete because it did not show physician education on risks and benefits, and consent was not obtained again when Lorazepam was reordered. RN and DON interviews confirmed the consent process was not completed as required by facility policy.
Failure to Inform a Resident of Advance Directive Rights: A resident with hemiplegia/hemiparesis following CVA, COPD, and DM had intact cognition and was dependent for several ADLs, but the social services assessment did not show that the resident had an advance directive or was informed of the right to formulate one. The SSD stated the resident should have been screened and informed on readmission, and the DON confirmed advance directives are assessed on admission as part of the resident's rights.
Failure to monitor behaviors for quetiapine use: A resident with DM, bipolar disorder, schizophrenia, and osteoarthritis was receiving quetiapine 25 mg at bedtime for restlessness, and the MAR showed the medication was given multiple times. The care plan included behavior documentation and nonpharmacological interventions, but the ADON, LVN, and DON stated behavior monitoring should have been specific and tied to the target symptoms. The facility policy stated psychotropic meds must be used only for a specific diagnosed condition with monitoring for effectiveness and adverse consequences in place.
Missing Care Plan for PRN Tramadol: A resident with DM, bipolar disorder, schizophrenia, and osteoarthritis had PRN tramadol ordered for leg pain, but the comprehensive care plan did not include goals or interventions for the narcotic pain medication. The resident was observed in bed reporting bilateral leg pain, and both an LVN and the DON stated the care plan should have addressed pain management, monitoring for side effects, and medication effectiveness.
A resident with ESRD on hemodialysis did not have a dialysis emergency kit available at the bedside. The resident, CNA, ADON, and DON all confirmed the kit was supposed to be readily accessible for access-site bleeding, but it was not visible in the room and could not be found during the observation.
Failure to In-Service Staff on PTSD and Trauma-Informed Care: The facility did not provide in-service training for nurses and nurse aides on trauma-informed care or PTSD for residents with those diagnoses. The DSD reviewed the 2025 training binder and confirmed no such education was provided, while the DON stated staff needed this training to understand resident triggers, behavior changes, appropriate communication, and care approaches for residents with PTSD. The facility policy also stated trauma survivors should receive trauma-informed care and that the IDT would ensure residents with trauma or PTSD received appropriate services.
Improper Storage of Open Levalbuterol Solution: A resident's open levalbuterol inhalation solution was found on a med cart with an open date, and the LVN stated the product should be used within 2 weeks after the foil pouch is opened. The DON stated staff should follow manufacturer discard and expiration guidance, and the facility policy required drugs to be labeled and stored consistent with manufacturer specifications.
Food Preferences Not Followed on Meal Trays: A resident with DM, HTN, and a CCHO diet was served foods that conflicted with documented meal ticket dislikes and selections. The resident stated she did not eat lunch when green beans were served despite being listed as a dislike, and on another occasion she received a chocolate dessert in addition to sherbet even though the meal ticket indicated only sherbet. The KA confirmed the green beans were on the tray, and the DM and DON stated resident food preferences and dislikes were tracked through meal tickets and should be honored.
The facility failed to document COVID-19 vaccine screening, education, administration, and/or declination for two physicians. The IPN stated there was no record that the physicians were educated or offered the vaccine, and the DON stated all staff, including physicians, should have been screened for vaccine status. The facility’s staff immunization policy required licensed practitioners to be included and required written consent or declination documentation in the employee medical record.
Failure to Review Infection Prevention and Control Policy Annually: The facility failed to review its Infection Prevention and Control Program policy annually. During interview and record review, the IPN stated the policy was last updated in December 2023 and should be reviewed every year, and the policy itself required an annual review of the Infection Prevention and Control Program. The DON also stated policies should be reviewed yearly to reflect updates and regulatory changes.
Resident rooms did not meet the required square footage per resident in multiple-occupancy rooms. Several rooms housed two residents each with a total area of 153.33 sq. ft., and several rooms housed four residents each with total areas ranging from 283.5 to 296.66 sq. ft. Surveyors observed the affected rooms and reviewed the facility’s accommodations analysis; residents and staff reported no issues with room space, and no complaints were noted about providing care in the rooms.
A resident with a history of urinary retention and an order to reinsert a Foley catheter if unable to void was unable to urinate and developed increasing groin and abdominal pain. The assigned LVN attempted to follow the order but could not locate catheter supplies, even after seeking help from another nurse and calling the DON, who also did not know the supply location. Because staff had not been oriented to where catheters were stored and the supplies were kept in a locked nursing supply closet, the ordered catheter reinsertion was not performed, and the resident was transferred to a hospital for treatment.
A resident was not adequately prepared for transfer or discharge, and the process did not fully address the resident's needs and preferences, resulting in a deficiency related to safe and appropriate transition of care.
A resident with a history of psychotic disorder and major depressive disorder, who was cognitively intact, was transferred to a hospital without receiving a completed written Bed Hold notification. The required documentation, including the resident's response, date and time of notification, and signatures, was left blank, and there was no record of refusal to sign. The DON confirmed that the notification was not provided as required by facility policy.
A resident with multiple medical conditions was discharged, but a refund owed to the responsible party was not issued within the required timeframe due to errors in account posting and lack of a clear policy for timely refunds. Staff interviews confirmed the absence of a standard procedure, leading to the delay in returning the funds.
The facility failed to address ongoing complaints from residents about delayed call light responses and staff rudeness, particularly during evening and night shifts. Residents reported waiting extended periods for assistance, with one resident waiting 5.5 hours, leading to a 911 call. Despite repeated documentation of these issues in resident council meetings, the facility's attempts to resolve them through staff education were inadequate, and the Director of Nursing was unaware of the full extent of the problems until months later.
The facility failed to implement its Infection Prevention and Control Program, leading to multiple deficiencies. CNAs did not perform hand hygiene or use proper PPE while providing care to residents, including one on Enhanced Barrier Precautions. Other issues included improper management of a nasal cannula, humidifier, and urinal, placing residents at risk for infection.
A resident with type 2 diabetes and other health issues was left in a soiled brief for an hour, despite using the call button for assistance. The resident reported frequent delays in receiving care, leading to feelings of neglect and embarrassment. Facility records showed ongoing issues with call light response times, which were not addressed in subsequent meetings. The DON acknowledged the importance of timely care to prevent health risks, but the facility failed to adhere to its policies on maintaining resident dignity.
A CNA failed to properly implement infection control measures by wearing an N95 mask below her nose and neglecting hand hygiene after caring for a resident with a history of respiratory issues. The Infection Preventionist confirmed the importance of correct mask usage and hand hygiene to prevent the spread of infections like Influenza A.
A resident with severe cognitive impairment fell and was transferred to a GACH, but the resident's representative was not notified until over five hours later. The delay occurred despite instructions from the RNS to the CN to inform the family immediately. The DON acknowledged the failure to adhere to the facility's policy requiring immediate notification of changes in condition.
A resident at high risk for falls, with severe cognitive impairment and communication limitations, experienced multiple falls due to the facility's failure to develop and implement an effective care plan. The care plan did not address the resident's inability to use the call light, and interventions were delayed, compromising the resident's safety. Staff interviews revealed inconsistencies in monitoring practices, highlighting the need for specific time frames for increased monitoring.
A resident with severe cognitive impairment and multiple medical conditions experienced an unwitnessed fall, resulting in head pain. The RN failed to document the incident, including a change of condition note and assessments, as required by facility policy. This omission could lead to confusion and errors in care by other healthcare providers.
The facility failed to obtain informed consents for psychotropic medications for three residents, including one with dementia and another with major depressive disorder. The Director of Nursing acknowledged the importance of informed consents, which were not reobtained every six months as required. Additionally, a resident was administered Trazadone without prior consent, and the indication for Quetiapine was not clarified before administration.
A facility failed to accurately document a resident's discharge status on the MDS, indicating a planned discharge to a hospital instead of the actual discharge to an assisted living facility with hospice care. The error was acknowledged by the MDS Nurse, and the DON stressed the importance of accurate MDS documentation for proper care delivery.
The facility failed to reassess the PASRR for two residents, one with serious mental illness and another with major depressive disorder, leading to a deficiency in providing appropriate care. The PASRR Level II screening for one resident was not completed due to unresponsiveness from staff, while the other resident's PASRR did not reflect their diagnosis. The Director of Nursing acknowledged these oversights.
A facility failed to create a trauma-informed care plan for a resident with a history of significant trauma, including childhood rape and war experiences, leading to difficulty sleeping. Despite being cognitively intact and having diagnoses of major depressive disorder and anxiety disorder, the resident's trauma was not addressed in their care plan. Interviews revealed that the resident's trauma was discussed in IDT meetings, but no individualized plan was developed, contrary to the facility's policies.
A facility failed to update a resident's care plan to include monitoring for newly prescribed medications, Mirtazapine and Trazadone, which were intended for poor meal intake and inability to sleep. The LVN and DON acknowledged the oversight, which was contrary to the facility's policy requiring communication of new psychotropic medication orders to the Social Services department for review with the IDT.
A resident with a history of atherosclerosis and cellulitis did not receive the last dose of Clindamycin as ordered by the physician. The resident returned to the facility and missed the 5:00 p.m. and 9:00 p.m. doses on the last day of the antibiotic course. The Director of Nursing confirmed the oversight, which was against the facility's policy to administer medications as prescribed.
A resident with an indwelling catheter was at risk of infection due to lapses in infection control practices by facility staff. The staff failed to perform hand hygiene and allowed the urine collection bag to touch the floor. Despite the resident's severe cognitive impairment and risk for infection, the CNA did not adhere to enhanced barrier precautions, using the same gloves for multiple tasks. The facility's policies required hand hygiene and PPE use, but these were not followed, as confirmed by the DON.
A resident with Type II Diabetes Mellitus did not receive their prescribed Insulin Glargine Solution on time due to the facility's failure to have the medication available. The resident had an active order for daily insulin administration, but during an observation, it was found that the medication was not on hand, and the LVN stated she would follow up with the pharmacy. The facility's policy requires medications to be reordered at least three days before the last dosage, which was not adhered to in this case.
The facility failed to ensure dietary staff knew proper techniques for thawing frozen food and testing sanitizer concentration, potentially leading to food-borne illnesses. A Dietary Aid used the wrong test strip for sanitizer, and a frozen item was thawed under hot water instead of cold, contrary to facility policy.
The facility was found to have improper food storage and labeling practices, with staff personal belongings in the food storage area and unlabeled or mislabeled food items. These actions, observed by surveyors, violate facility policies and pose a risk for food-borne illnesses.
The facility failed to implement its infection control policy, leading to potential infection risks. A CNA did not perform hand hygiene before entering a resident's room, and an LVN improperly doffed PPE after administering medication to another resident. Both residents had significant medical conditions requiring assistance. The facility's policies emphasize the importance of hand hygiene and proper PPE use to prevent infection spread.
The facility did not meet the required space standards for 15 resident rooms, with some rooms housing two to four residents each, falling short of the mandated 80 square feet per resident. Despite this, observations and interviews indicated no adverse effects on resident care or health, and no complaints were reported by residents or staff.
A facility failed to create a trauma-informed care plan for a resident with a history of significant trauma, including childhood rape, war participation, and a spouse's suicide. Despite the resident's difficulty sleeping and experiencing triggers, staff were unaware of the trauma, and no specific care plan was developed, contrary to facility policy.
The facility's QAA and QAPI committee failed to effectively measure the success of actions addressing Resident Council concerns about call light response delays and inadequate ADL care during specific shifts. Despite efforts to improve, the facility's assessment methods did not directly address these issues, potentially affecting all 73 residents' quality of care.
A facility failed to conduct timely Interdisciplinary Team (IDT) meetings for a resident, leading to a communication breakdown regarding her care plan. The resident, with multiple medical conditions, expressed frustration over unclear communication about her physician appointments and physical therapy goals. Despite her capacity to understand and make decisions, the last IDT meeting was held months ago, and the facility was unaware of her outside therapy appointments. Staff interviews confirmed the lack of regular IDT meetings, contrary to facility policy, resulting in the deficiency.
A resident with limited mobility and a history of stroke was not provided a requested commode, forcing her to use a bedpan, which led to feelings of embarrassment and degradation. Despite being able to communicate her needs and recommendations from the Director of Rehabilitation, the facility did not address her request, failing to adhere to their policy on maintaining residents' ADLs.
A resident with multiple health issues, including a stroke, did not receive necessary psychiatric services as ordered due to insurance coverage issues. Despite having a care plan addressing behavioral concerns, the resident experienced increased depression and anxiety, and the facility failed to facilitate psychiatric consultations, placing the resident at risk for mental health decline.
A resident with severe cognitive impairment did not receive a shower for 28 days and was not dressed in personal clothing, as preferred by her family. Staff were unaware of her shower schedule, and there was no documentation of showers or refusals. The DON confirmed the deficiency in maintaining the resident's dignity and preferences.
A resident with severe cognitive impairment and poor safety awareness was found without a call light button within reach, contrary to her care plan and facility policy. The resident, dependent on staff for daily activities, was unable to call for assistance, as observed by an RN. The DON confirmed that staff should ensure call lights are accessible to residents before leaving their rooms.
A resident with severe cognitive impairment and mobility issues was not repositioned every two hours as required, leading to a deficiency. Observations showed the resident lying on her back for extended periods, and interviews confirmed the care plan was not followed. The facility's policy mandates preventative measures to avoid pressure ulcers.
A resident with a pressure injury did not receive care under Enhanced Barrier Precautions (EBP) as required. The resident, who needed substantial assistance and had multiple health conditions, was not provided with proper infection control measures when a CNA failed to wear an isolation gown during high-contact care activities. Despite the presence of an EBP sign, the CNA did not adhere to the facility's policy, which mandates the use of gowns and gloves to prevent the spread of multidrug-resistant organisms (MDROs).
A resident's RP found three tablets of HIV medication left in a 30-day supply and reported it to the nursing staff, but no action was taken to address the concern or assist in filing a grievance. Interviews revealed that staff were aware of the issue but did not inform the DON or help the RP with the grievance process, contrary to facility policy.
The facility failed to account for eight missing Morphine Sulfate tablets from an emergency medication kit. During a shift change, two LVNs discovered the discrepancy but found no documentation or signatures to explain the removal of the tablets. The DON confirmed missing signatures in the logbooks, indicating a lack of proper documentation and accountability. Facility policies require controlled substances to be inventoried by two licensed nurses at each shift change, but these procedures were not followed.
An LVN failed to document the administration of pain medication for a resident immediately after it was given, as required by professional standards. The resident, with diabetes and neuropathy, had an order for Norco to be administered before wound care. The medication was given, but documentation was delayed by several hours, contrary to facility policy and standard procedures.
Failure to Report Alleged Missing Resident Money
Penalty
Summary
The facility failed to ensure an allegation of missing or stolen money was reported to CDPH for one resident. The resident’s face sheet showed admission to the facility with diagnoses including neuritis, neuralgia, and osteomyelitis of the right ankle and foot. The MDS dated 3/3/2026 indicated the resident was able to make decisions that were reasonable and consistent and required one-person assistance with ADLs. A physician’s order dated 5/18/2026 directed transfer to a GACH for further evaluation because of back pain and per family request. During a telephone interview, the resident’s EC stated the resident told her he had $300 at the facility, but when she picked up his belongings there was only $48. The EC also stated the resident told her he had reported the missing money to a staff person before transfer because he was worried it had been stolen. An LVN stated he overheard the resident tell a rehab staff person that he lost $300 and heard that staff person report it to an RNS, but the LVN did not report it to the ADM because he believed it had already been reported. The RNS stated she was unaware the resident was missing money and no one reported it to her. The ADM stated the allegation should have been immediately reported so he could file reports with local government agencies including CDPH and conduct an investigation. The facility policy stated staff with knowledge of an actual or potential violation must report it immediately and allegations of abuse, neglect, and misappropriation of property must be reported to the appropriate State and Federal agencies in the applicable timeframe.
Failure to Develop Care Plan for Opioid-Related Constipation Risk
Penalty
Summary
The facility failed to ensure a care plan was created for Resident 1 to address constipation risk related to opioid use. Resident 1 was admitted with diagnoses including neuritis, neuralgia, and osteomyelitis of the right ankle and foot. The MDS dated 3/3/2026 indicated he was able to make reasonable and consistent decisions and required one-person assistance with ADLs. A physician's order dated 4/27/2026 prescribed Tramadol 50 mg every six hours as needed for severe pain, and the care plan for opioid use dated 4/27/2026 addressed monitoring for adverse reactions such as drowsiness, dizziness, nausea and vomiting, respiratory depression, and constipation. Review of the clinical record showed no indication that a care plan was developed to address the potential for constipation from opioid use until Resident 1 was transferred to a GACH on 5/18/2026. The resident's EC stated she took him to the GACH for back pain, and the hospital found he had a UTI and was constipated. The DON stated on 5/21/2026 that Resident 1's care plan should have been created in a timely manner to address his risk of constipation. The facility policy on Comprehensive Person-Centered Care Planning stated the facility shall develop a comprehensive person-centered plan of care for each resident necessary to properly care for each resident and provide effective, person-centered care.
Incomplete Inventory and Missing Personal Property Documentation
Penalty
Summary
The facility failed to ensure one resident’s personal property was documented correctly during admission and discharge. The resident had cognitive communication deficit and delirium, and the H&P stated she did not have the capacity to understand and make decisions. Her MDS showed moderately impaired cognition and dependence on staff for ADLs. On admission, the Inventory List documented a wallet and jewelry, including a ring, but the CNA who completed the inventory stated she did not look inside the wallet to determine whether it contained money or other items, and she documented that the resident kept the ring with her without offering to store it. When the resident was transferred to a GACH via 911, the Transfer Form stated her belongings were not sent with her, and the discharge Inventory List still documented one wallet. The DON stated staff should have checked the wallet contents and verified whether the resident still had the ring at discharge. The SSD stated no theft/loss report was completed because she assumed the resident had the ring, and later stated she should have looked for the missing ring and notified law enforcement when it could not be found. The Administrator stated there was no way to know whether there had been money in the wallet because it was not opened, and the resident’s family member stated the ring had been given to the resident by a relative.
Failure to Convene IDT Meeting After Alleged Staff Mishandling Incident
Penalty
Summary
The deficiency involves the facility’s failure to ensure the Interdisciplinary Team (IDT) initiated a care conference meeting following an alleged incident of staff mishandling a resident during care, as required after a change in condition. The resident was initially admitted and later readmitted with diagnoses including hemiplegia and hemiparesis following cerebral infarction affecting the right dominant side, diabetes mellitus, anxiety disorder, and major depressive disorder. A Minimum Data Set dated 3/3/2026 documented moderate cognitive impairment and a need for partial to moderate assistance with bed mobility, transfers, toileting hygiene, dressing, and personal hygiene. On 3/24/2026, an SBAR progress note recorded that the resident reported to police that a CNA mishandled her during patient care, stating she was turned from side to side such that her hand swung. A care plan problem titled "Risk for Decline in Psychosocial Well Being related to Resident Made Allegation that Staff Mishandled her During Care" was initiated the same day, with goals and interventions including monitoring for mood or behavior changes, encouraging expression of feelings, and restricting male staff from providing care. Despite this documented allegation and the new care plan problem, interviews and record review confirmed that no IDT meeting was conducted to address the incident. The Social Services Director stated that the facility did not conduct an IDT meeting for the alleged incident of abuse and acknowledged that an IDT meeting should have been done because it represented a change in condition. The DON similarly confirmed that there was no IDT meeting addressing the alleged manhandling by the CNA and stated that an IDT meeting should have been held so the facility could discuss the incident and plan of care for the resident, noting that the resident’s plan of care addressing the alleged abuse would not be followed if an IDT meeting was not conducted. Review of the facility’s Change in Condition policy dated 4/2025 indicated that the IDT will collaborate with the attending physician, resident, and/or resident representative to review risk indicators and the plan of care, underscoring that the required collaborative review did not occur in this case.
Incomplete Informed Consent for Psychotherapeutic Medications
Penalty
Summary
The facility failed to ensure that Resident 32 had completed informed consent for Trazodone and Lorazepam. Resident 32 was admitted with diagnoses including depression disorder, anxiety disorder, and osteoarthritis, and the MDS dated 2/6/2026 indicated severe cognitive impairment, dependence for several activities of daily living, and need for assistance with eating and oral hygiene. The physician order summary showed Trazodone 50 mg at bedtime for depression with inability to sleep starting 2/4/2026, and Lorazepam 1 mg every 6 hours as needed for anxiety with restlessness for 14 days starting 3/13/2026. The MAR showed Resident 32 received Trazodone in February and March 2026 and received Lorazepam on 3/18/2026. During concurrent interview and record review, RN 1 stated the informed consent for Trazodone did not indicate a physician had educated the resident on the risks and benefits of the treatment, so it was incomplete. RN 1 also stated the facility did not obtain consent from Resident 32 or the representative when Lorazepam was reordered on 3/13/2026. The DON stated informed consents were important to ensure the resident or responsible party gave permission before treatment was initiated and that consents should be obtained when a medication is renewed or reordered. The facility policy stated physician orders related to psychotherapeutic drugs and physical restraints should not be initiated until informed consent is obtained.
Failure to Inform Resident of Advance Directive Rights
Penalty
Summary
The facility failed to ensure that Resident 11 and/or the responsible party had the opportunity to formulate an advance directive. Resident 11 was initially admitted to the facility and later readmitted with diagnoses including hemiplegia and hemiparesis following cerebral infarction, COPD, and DM. A review of the MDS dated 1/19/2026 showed Resident 11's cognition was intact and that the resident was dependent for toileting, bathing, oral hygiene, and dressing. During a concurrent interview and record review with the SSD, Resident 11's Social Services Assessment/Evaluation-V3 dated 12/19/2025 did not indicate that the resident had an advance directive or was informed about the right to formulate one. The SSD stated Resident 11 should have been screened for an advance directive and informed of the right to formulate one when the resident was readmitted. The DON stated advance directives are assessed upon admission and that it was important to screen for them because it is the resident's right to formulate an advance directive. The facility policy stated information about advance directives is to be given to each resident as part of the admission paperwork, and the resident and/or responsible party are to complete an advance directive checklist for the chart.
Failure to Monitor Behaviors for Quetiapine Use
Penalty
Summary
The facility failed to ensure staff were monitoring behaviors for quetiapine administered to one resident. Resident 88 was admitted with diagnoses including DM, bipolar disorder, schizophrenia, and osteoarthritis of the hips. The MDS dated 3/11/2026 indicated the resident had intact cognitive functioning for daily decision making, required maximal assistance with self-care, and moderate assistance with mobility. The Order Summary Report dated 3/9/2026 showed quetiapine oral tablet 25 mg was ordered at bedtime for schizophrenia manifested by restlessness. The MAR for 3/1/2026 through 3/31/2026 showed the medication was administered nine times at 9:00 p.m. The comprehensive care plan dated 3/13/2026 included a focus on antipsychotic medication use related to quetiapine and listed interventions to document episodes of behavior and use non-pharmacological interventions such as a back rub, calm approach, repositioning, snacks/fluids, pain assessment, and a quiet environment. During interviews, the ADON stated behavior monitoring for quetiapine should have been done on the same day the medication was ordered and that staff could be giving medication for behaviors that may not exist if behaviors are not monitored. LVN 2 stated there should have been an order for behavior monitoring because the medication could be given for no reason and could affect the resident's mental status. The DON stated behaviors related to the medication should have been monitored, that monitoring for restlessness should be more specific and not vague, and that without behavior monitoring the medication could be considered a chemical restraint. The facility policy stated psychotropic medications are to be used only when necessary to treat a specific diagnosed condition and that monitoring for adverse consequences and effectiveness must be in place.
Missing Care Plan for PRN Tramadol
Penalty
Summary
The facility failed to ensure a comprehensive care plan was implemented for Resident 88 related to the use of tramadol, a narcotic pain medication ordered 100 mg by mouth every 12 hours as needed for moderate to severe pain. Resident 88 was admitted with diagnoses including DM, bipolar disorder, schizophrenia, and osteoarthritis of the hips. The MDS dated 3/11/2026 indicated the resident had intact cognitive functioning for daily decision making, required maximal assistance with self-care, and moderate assistance with mobility. The comprehensive care plan dated 3/13/2026 did not include a focus for the PRN tramadol order, with goals and interventions for narcotic pain medication use. During observation on 3/16/2026, Resident 88 was lying in bed and stated he had pain in both legs and received tramadol for the leg pain. During interview and record review, LVN 2 stated there should have been a care plan for the narcotic pain medication tramadol, including nonpharmacologic interventions first, monitoring for adverse effects such as respiratory depression, side effects, and whether the medication was effective. The DON also stated there should have been a care plan for tramadol and that the care plan should show whether interventions were effective and whether pain was relieved. The facility policy on Comprehensive Person Centered Care Planning stated the facility shall develop a comprehensive person-centered care plan for each resident with measurable objectives and timeframes to meet identified needs.
Dialysis Emergency Kit Not Available at Bedside
Penalty
Summary
The facility failed to ensure that one of three sampled residents, a resident with ESRD on hemodialysis, had a dialysis emergency kit at the bedside. The resident’s record showed diagnoses including ESRD, DM, and anemia, and the MDS indicated intact cognition with assistance needed for self-care and dependence for mobility. The order summary included hemodialysis on Monday and Friday, dressing changes to the dialysis access site at the dialysis center and as needed at the facility, and monitoring of the access site every shift for signs or symptoms of infection, swelling, and bleeding. During a concurrent observation and interview, no emergency dialysis kit was visible at the bedside or anywhere in the room. The resident stated the kit usually hung on the board near the bed but was no longer there and that staff kept moving it. CNA 1 searched the bedside dresser and room but could not find the kit, and stated it was supposed to be kept at the bedside in case of emergencies such as bleeding from the dialysis access site. The ADON stated the kit should be hanging on the wall and needed to be readily available at the bedside in case the resident bled out. The DON stated the kit was important so staff could apply a dressing and pressure to stop bleeding, and that without it staff would be scrambling to find supplies.
Failure to In-Service Staff on PTSD and Trauma-Informed Care
Penalty
Summary
The facility failed to ensure nurses and nurse aides were in-serviced on trauma-informed care and PTSD for residents diagnosed with those conditions. During a concurrent interview and record review on 03/19/2026, the Director of Staff Development reviewed the 2025 Inservice Binder for Staff Training and stated there were no in-services or training for staff on residents with PTSD or trauma-informed care. The DSD stated staff should have been educated on PTSD, trauma-informed care, residents' potential triggers, changes in behavior, and behaviors to keep themselves and residents safe, and stated this training should occur every year. During an interview on 3/19/2026, the DON stated staff should have been in-serviced on PTSD and trauma-informed care because some residents in the facility had a PTSD diagnosis. The DON stated the importance of this training was so staff could approach residents appropriately, know how to talk to them, provide specific interventions, and know what to avoid during care. Review of the facility's Behavioral Health Services policy, revised 12/2023, stated trauma survivors would receive culturally competent, trauma-informed care and that the IDT would ensure residents with a history of trauma or PTSD received appropriate treatment and services to attain the highest practicable mental or psychosocial well-being.
Improper Storage of Open Levalbuterol Solution
Penalty
Summary
The facility failed to follow the manufacturer's storage specifications for one sampled resident's levalbuterol inhalation solution, USP. During a concurrent interview and record review at the nurses' station, medication cart 1 contained an open levalbuterol inhalation solution, USP 0.63 mg/3 ml labeled for Resident 11, and the medication packaging showed an open date. LVN 1 stated the label indicated that once the foil pouch is opened, the vials should be used within two weeks. During interview, the DON stated that ensuring medications were not expired was important to maintain medication potency and effectiveness, and that staff should follow the manufacturer's guidelines for discard and expiration dates. The DON also stated that residents who receive expired levalbuterol inhalation solution are at risk for shortness of breath and wheezing. The manufacturer's insert reviewed by surveyors stated that when a levalbuterol inhalation solution foil pouch is opened, the vials should be used within 2 weeks. The facility's Medication Storage and Labeling policy stated that all drugs will be labeled and stored in a manner consistent with manufacturers' published specifications, federal and state regulations, and to enhance accurate and safe medication administration.
Food Preferences Not Followed on Meal Trays
Penalty
Summary
The facility failed to ensure documented food preferences were followed for Resident 75, who had diagnoses including DM and HTN and was assessed as cognitively intact. The resident had a physician-ordered CCHO diet and a care plan noting risk for hypoglycemia with interventions to monitor diet compliance and offer substitutes for foods not eaten. The resident’s meal ticket documented green beans as a dislike and listed chicken and turkey only, with no dessert other than 1/2 cup ice cream or sherbet. During observation and interview, Resident 75 stated she did not eat lunch because she was served green beans despite disliking them, and green beans were observed on the plate. On another occasion, the resident stated she was served a chocolate dessert in addition to sherbet even though her meal ticket indicated she should receive only sherbet. The kitchen aid confirmed green beans were on the tray and that the meal ticket listed green beans as a dislike. The Dietary Manager stated food preferences and dislikes were tracked through admission assessments and updated meal tickets, and the DON stated honoring preferences was important to encourage intake and that residents should be offered alternatives when they did not eat their meal. The facility policy stated resident food preferences would be adhered to within reason and substitutes for disliked foods would be given from the appropriate food group.
Missing COVID-19 Vaccine Documentation for Physicians
Penalty
Summary
The facility failed to provide documented evidence of COVID-19 vaccine screening, education, administration, and/or declination for two of seven sampled staff members, identified in the report as MD 1 and MD 2. During a concurrent interview and record review with the Infection Prevention Nurse, the facility’s Employee Health Tracking Log was reviewed, and the IPN stated there was no documentation showing that MD 1 and MD 2 were educated and offered the COVID-19 vaccine. The IPN also stated that the vaccine was not offered to the physicians. During an interview with the DON, it was stated that all facility staff, including physicians, should have been screened for whether they had received the COVID-19 vaccine. The DON stated that COVID-19 vaccines and record-keeping were important to help prevent the spread of COVID-19 to residents and staff within the facility. The facility policy titled, Immunizations - Staff, revised July 2023, stated that staff includes individuals who provide care, treatment, or other services for the facility and/or its residents, including licensed practitioners, and that employees will be encouraged to remain up to date with COVID-19 vaccine guidance. The policy also stated that staff receiving a COVID-19 vaccine will provide written consent, declinations will be documented when applicable, and the consent and vaccination record will be maintained in the employee medical record.
Failure to Review Infection Prevention and Control Policy Annually
Penalty
Summary
The facility failed to review its Infection Prevention and Control Program policy annually. During a concurrent interview and record review, the Infection Prevention Nurse reviewed the policy titled, Infection Prevention and Control Program, revised December 2023, and stated that it was last reviewed and updated in December 2023. The Infection Prevention Nurse stated the policy should be reviewed annually. The policy itself stated that the facility will conduct an annual review of the Infection Prevention and Control Program and the program. During a later interview, the DON stated that policies should be reviewed every year to ensure they reflect updates and changes to the regulations.
Resident Rooms Did Not Meet Required Square Footage
Penalty
Summary
The facility failed to ensure that 15 of 35 resident rooms met the required square footage per resident in multiple-occupancy rooms. Rooms 25 through 34 housed two residents each and had a total square footage of 153.33 square feet, while Rooms 18, 20, 21, 35, and 36 housed four residents each and had total square footage ranging from 283.5 to 296.66 square feet. During observation on 3/19/2026 at 2:40 p.m., the survey team observed Rooms 18, 20, 21, 25 through 35, and another room that did not meet the 80 square feet per resident requirement. A review of the Client Accommodations Analysis Form dated 3/16/2026 confirmed the room occupancies and square footage measurements for the affected rooms. During interview, Resident 39 stated there were no issues with room space, and Resident 66 stated there was adequate space for belongings in the multiple-resident room. The survey team observed the residents' care needs and health were not affected by room size, and neither residents nor staff providing care complained about not having enough space to provide adequate care. The Administrator stated the facility would request to continue the room waivers as part of the plan of correction.
Failure to Provide Timely Indwelling Catheter Reinsertion Due to Inaccessible Supplies
Penalty
Summary
The deficiency involved the facility’s failure to ensure timely reinsertion of an indwelling urinary catheter for a resident with a physician’s order to monitor for urinary retention and reinsert the catheter if unable to void. The resident, admitted with diagnoses including myocardial infarction, type 2 diabetes mellitus, and muscle weakness, had an order dated 1/21/2026 to discontinue the Foley catheter and monitor for urinary retention every shift, with instructions to reinsert the catheter if the resident could not urinate. Nursing notes documented that after catheter removal, the resident was being monitored for urinary retention. On the following day, nursing notes indicated the resident was unable to urinate and reported pressure and later pain in the groin and abdomen after multiple attempts to void. The LVN caring for the resident was unable to insert the indwelling catheter as ordered and the resident was subsequently transferred to a general acute care hospital. According to the LVN’s interview, she became aware around 12:30 a.m. that the resident was unable to urinate and was experiencing increasing groin pain, and she knew the physician’s order required catheter reinsertion if the resident could not void. She stated she could not locate the catheter supplies in the facility, asked another nurse for help, and they were still unable to find them. She called the DON for assistance, but the DON did not provide specific instructions on where the supplies were stored, and the LVN reported she had not been oriented to the supply locations. In a separate interview, the DON confirmed receiving a call about the resident’s severe pain and the need for catheter insertion, acknowledged she did not know where the catheter supplies were kept, and stated she later learned they were in a locked nursing supply closet. The facility’s assessment indicated that care for residents requiring intermittent or indwelling urinary catheters was among the commonly provided services, yet the necessary catheter supplies were not accessible or locatable at the time they were needed, resulting in the failure to carry out the physician’s order for timely catheter reinsertion.
Failure to Ensure Safe and Appropriate Transfer/Discharge
Penalty
Summary
The facility failed to ensure that the transfer or discharge process met the resident's needs and preferences, and did not adequately prepare the resident for a safe transfer or discharge. The report identifies a deficiency related to the lack of proper planning and preparation for the resident's transition, which is necessary to ensure continuity of care and resident well-being.
Incomplete Bed Hold Notification Upon Resident Transfer
Penalty
Summary
The facility failed to provide a completed written Bed Hold notification to a resident upon transfer to a general acute care hospital. The resident, who had diagnoses including psychotic disorder with hallucinations and major depressive disorder, was cognitively intact and able to make decisions at the time of transfer. Documentation review showed that the Bed Hold Notification form was incomplete, with the section for the resident or representative's response left blank, including the resident's desire for bed hold, date and time of notification, and the facility representative's signature. There was no documentation indicating that the resident refused to sign the form. During an interview and record review, the DON confirmed that staff did not notify the resident of the Bed Hold policy upon transfer and acknowledged the lack of required documentation. The facility's policy required that residents or their representatives be informed in writing of their right to exercise the bed hold provision in the event of a transfer to a hospital or therapeutic leave, but this was not done in this instance.
Delayed Refund Issuance After Resident Discharge
Penalty
Summary
The facility failed to issue a refund of $1,752.00 to the responsible party of a resident within 30 days of the resident's discharge. The resident, who had diagnoses including hemiplegia, hemiparesis, and prostate cancer, was discharged on 2/19/2025. The business office manager (BOM) identified that the resident's share of cost had decreased, resulting in a credit, but the refund was not processed in a timely manner. The BOM explained that the payment for February was incorrectly posted to June, and after an audit, the funds were correctly allocated. However, the refund process was delayed because the BOM overlooked the credit after the books were closed, and the refund was not expedited as required. Interviews with facility staff revealed a lack of a standard policy or timeframe for issuing refunds after discharge. The administrator and director of nursing confirmed that there was no established procedure for timely refunds, and the business office only conducted audits as needed. The responsible party was notified of the refund after the audit, but the delay in processing was attributed to oversight and the absence of a clear policy, resulting in the responsible party not receiving the refund within the required timeframe.
Failure to Address Resident Complaints on Call Light Response and Staff Conduct
Penalty
Summary
The facility failed to address and resolve complaints raised during resident council meetings regarding call lights not being answered, staff rudeness, and untimely or absent care. This deficiency affected five residents, who reported significant delays in receiving assistance, particularly during the 3 p.m. to 11 p.m. and 11 p.m. to 7 a.m. shifts. Residents expressed concerns about being left in soiled incontinence briefs for extended periods, with one resident waiting up to 5.5 hours for assistance, leading to a 911 call due to the lack of response from nursing staff. The residents' complaints were documented in the facility's resident council minutes over several months, highlighting ongoing issues with registry staff's behavior and response times. Despite these documented concerns, the facility's Director of Nursing (DON) was unaware of the extent and duration of these issues until November 2024. The DON acknowledged the merit of the residents' complaints and recognized that the ongoing nature of the issues indicated that staff education alone was insufficient to resolve the problems. Interviews with residents and staff revealed that the facility's attempts to address the concerns through in-service education and monitoring were inadequate. The Director of Activities confirmed that the residents' concerns were repeatedly brought up in meetings with department heads, yet the issues persisted. The facility's policy and procedure documents outlined expectations for timely call light responses and addressing resident council concerns, but these were not effectively implemented, resulting in continued resident dissatisfaction and unmet care needs.
Infection Control Deficiencies in LTC Facility
Penalty
Summary
The facility failed to implement its Infection Prevention and Control Program for several residents, leading to multiple deficiencies. Certified Nursing Assistant (CNA) 1 did not perform hand hygiene or use the proper personal protective equipment (PPE) while providing care to a resident on Enhanced Barrier Precautions (EBP). This resident, who had severe cognitive impairment and was dependent on staff for all activities of daily living, was exposed to potential infection risks when CNA 1 handled contaminated materials improperly and did not follow standard infection control protocols. Another incident involved CNA 2, who also failed to wear proper PPE while providing direct care to the same resident. Additionally, CNA 2 did not discard contaminated gloves before entering another resident's room and turning off the call light, further compromising infection control measures. These actions were contrary to the facility's policies, which emphasize the importance of hand hygiene and the use of PPE to prevent the spread of infections. Further deficiencies were noted with other residents, including the failure to date and change a nasal cannula and humidifier for a resident with respiratory issues, and the improper management of a urinal for another resident, which was not emptied or replaced as required. These oversights in infection control practices placed the residents at risk for infection, highlighting significant lapses in adherence to the facility's infection prevention protocols.
Failure to Provide Timely Incontinent Care
Penalty
Summary
The facility failed to maintain the dignity of a resident, identified as Resident 4, by not providing timely incontinent care. Resident 4, who has diagnoses including type 2 diabetes, muscle weakness, and a major depressive episode, was left to sit in a soiled, wet brief for an hour. This incident occurred despite Resident 4 using the call button to request assistance from a Certified Nurse Aide (CNA). The resident reported frequently waiting over 30 minutes for care and expressed feelings of embarrassment, discomfort, and neglect due to the delays. The facility's Resident Council Minutes from previous months indicated ongoing issues with call lights not being answered promptly and residents expressing a desire for more frequent checks by nursing staff. Despite these documented concerns, there was no evidence that the facility addressed these issues in subsequent meetings. During an interview, the Director of Nursing (DON) acknowledged the importance of accommodating residents' toileting needs promptly and stated that all nursing staff, including CNAs, Licensed Vocational Nurses (LVNs), and Registered Nurses (RNs), are responsible for providing incontinent care. The facility's policies and procedures emphasize the importance of maintaining residents' dignity by responding promptly to requests for assistance. However, the failure to provide timely care to Resident 4, as well as the lack of follow-up on previously raised concerns, highlights a deficiency in the facility's adherence to these policies. The DON noted that such delays in care could lead to risks such as urinary tract infections and skin breakdown, further underscoring the importance of timely response to residents' needs.
Infection Control Deficiency Due to Improper Mask Use and Hand Hygiene
Penalty
Summary
The facility failed to implement its Infection Prevention and Control Program effectively, as evidenced by the actions of Certified Nurse Assistant (CNA) 4. During an observation, CNA 4 was seen wearing an N95 mask below her nose while interacting with a resident, which is contrary to the proper usage guidelines that require the mask to cover both the nose and mouth. This improper use of the mask was acknowledged by CNA 4, who stated that it was difficult to breathe with the mask properly positioned. Additionally, CNA 4 did not perform hand hygiene after providing care to the resident, failing to use hand sanitizer or wash her hands upon exiting the resident's room. The resident involved, identified as Resident 10, had a medical history that included type 2 diabetes mellitus, acute respiratory failure, and chronic obstructive pulmonary disease. The resident's cognition was intact, and they were able to communicate effectively. The Infection Preventionist confirmed that all staff are required to wear N95 masks correctly and perform hand hygiene before and after resident contact to prevent the spread of infections such as Influenza A. The facility's policy on hand hygiene, which aligns with CDC guidelines, was not followed in this instance, leading to a deficiency in infection control practices.
Delayed Notification of Resident's Fall and Hospital Transfer
Penalty
Summary
The facility failed to notify the resident representative (RR) of a resident's fall and subsequent transfer to a General Acute Care Hospital (GACH) in a timely manner. The resident, who had severe cognitive impairment and required significant assistance for mobility, fell and hit her head on the floor. The incident occurred at 3:20 p.m., but the RR was not informed until 8:45 p.m., over five hours later. This delay in communication violated the RR's right to be informed of the resident's care and services. Interviews and record reviews revealed that the Registered Nurse Supervisor (RNS) had instructed the Charge Nurse (CN) to notify the RR immediately after the fall. However, due to the CN being busy, the notification was delayed. The Director of Nursing (DON) acknowledged that the family should have been informed immediately to prevent worry and frustration. The facility's policy and procedure on change in condition required immediate notification of the resident or their representative, which was not adhered to in this case.
Failure to Implement Effective Fall Prevention for High-Risk Resident
Penalty
Summary
The facility failed to ensure a comprehensive care plan was developed and implemented for a resident at high risk for falls, who had a history of falling. The resident, who was non-verbal and unable to use the call light, experienced multiple falls on specific dates. The care plan did not address the resident's inability to communicate needs or use the call light, which contributed to the falls. Additionally, interventions such as moving the resident closer to the nursing station and ordering a perimeter low air loss mattress were delayed, further compromising the resident's safety. The resident was admitted with several diagnoses, including acute respiratory failure, a stage 4 pressure ulcer, aphasia, and cognitive communication deficit. The Minimum Data Set indicated severe cognitive impairment, and the resident was bed-bound and dependent on assistance for all activities of daily living. Despite being identified as a high fall risk, the care plan only included ensuring the call light was within reach, which was ineffective given the resident's communication limitations. Interviews with staff revealed inconsistencies in monitoring practices and a lack of specific time frames for increased monitoring of the resident. The Director of Nursing acknowledged the need for additional interventions in the care plan, such as specific monitoring time frames, to prevent falls. The facility's policies required the interdisciplinary team to develop a comprehensive care plan with measurable objectives and timeframes, which was not adequately done in this case.
Failure to Document Change in Condition After Resident Fall
Penalty
Summary
The facility failed to document a change in condition for a resident who experienced a fall with injury. The resident, who was admitted with acute respiratory failure, a stage 4 pressure ulcer, aphasia, and cognitive communication deficit, was found on the floor with reported head pain after an unwitnessed fall. Despite the incident, the necessary documentation, including a change of condition note, fall assessment, and pain assessment, was not completed by the registered nurse (RN) responsible for the resident's care. The RN acknowledged forgetting to document the incident, which could lead to confusion and potential errors in care by other healthcare providers. The Director of Nursing emphasized the importance of accurate documentation to reflect the resident's condition and the interventions performed. The facility's policy requires that any change in a resident's condition be assessed and documented in the electronic medical record, which was not adhered to in this case.
Failure to Obtain Informed Consents for Psychotropic Medications
Penalty
Summary
The facility failed to ensure that three residents were free of unnecessary medications by not obtaining informed consents for the use of psychotropic medications. Resident 8, who was diagnosed with dementia, anxiety disorder, and major depressive disorder, did not have the capacity to make decisions. Despite this, informed consents for medications such as Ativan, Duloxetine, and Risperidone were not reobtained every six months as required. The Director of Nursing (DON) acknowledged that informed consents are crucial for ensuring that residents or their representatives are aware of the medication's indication, risks, and the right to refuse. Resident 15, diagnosed with anxiety disorder and major depressive disorder, had the capacity to make decisions. However, the informed consent for Mirtazapine, prescribed for poor meal intake, was not reobtained within the required six-month period. The DON confirmed that psychotropic medications should not be administered without valid consent, emphasizing the importance of informed consents in ensuring residents' rights are respected. Resident 37, with a history of major depressive disorder, type II diabetes, and hypertension, was prescribed Trazadone and Quetiapine Fumarate. The facility failed to clarify the indication for Quetiapine before administration, as there was uncertainty about the resident's schizophrenia diagnosis. The Licensed Vocational Nurse (LVN) noted that the resident did not exhibit the behavior for which Quetiapine was prescribed. Additionally, the informed consent for Trazadone was obtained after the medication had already been administered, which the DON acknowledged as a failure to inform the resident of the medication's risks and benefits before administration.
Inaccurate MDS Documentation of Discharge Status
Penalty
Summary
The facility failed to ensure accurate documentation of a resident's discharge status on the Minimum Data Set (MDS), which is a critical resident assessment tool. Specifically, the MDS for a resident with moderate cognitive impairment and requiring maximal assistance for daily activities inaccurately indicated a planned discharge to a Short-Term General Hospital. However, the resident was actually discharged to an assisted living facility with hospice care. This discrepancy was identified during a review of the resident's records, including the Admission Record and Discharge Summary, which both confirmed the discharge to an assisted living facility. The MDS Nurse acknowledged the error during a concurrent interview and record review, stating that the MDS should have reflected the correct discharge destination. The Director of Nursing emphasized the importance of accurate MDS documentation to ensure appropriate care delivery based on the resident's current status and needs. The facility's policy on Resident Assessment Instrument, last revised in 2019, mandates that assessments must accurately reflect the resident's status and needs, highlighting the deficiency in this case.
Failure to Reassess PASRR for Residents with Special Needs
Penalty
Summary
The facility failed to ensure proper reassessment of the Preadmission Screening and Resident Review (PASRR) for two residents, which is crucial for determining the facility's ability to provide care for their special needs. Resident 5 was initially admitted with diagnoses including unspecified dementia, mood disturbance, anxiety, and psychosis. The PASRR Level I screening indicated a need for a Level II screening due to serious mental illness (SMI), but this was not completed because the facility staff were unresponsive to communication attempts. The Director of Nursing (DON) acknowledged that the facility should have resubmitted the Level I screening to ensure appropriate care for Resident 5. Resident 37 was admitted with diagnoses including major depressive disorder, Type II Diabetes, and hypertension. The PASRR Level I screening incorrectly indicated that Resident 37 did not have an SMI, despite a diagnosis of depression. The DON noted that the PASRR should have been corrected and resubmitted to reflect the resident's actual condition. The facility's policy mandates proper screening using the PASRR specified by the state, but this was not adhered to, leading to the deficiency.
Failure to Develop Trauma-Informed Care Plan
Penalty
Summary
The facility failed to develop a trauma-informed care plan for a resident who reported difficulty sleeping related to previous trauma. The resident, who was admitted with diagnoses of major depressive disorder and anxiety disorder, had a history of significant traumatic events, including being raped as a child, experiencing war, and the suicide of his wife. Despite these factors, the facility did not have a care plan or documentation addressing the resident's trauma, which was confirmed during an interview with a registered nurse who was unaware of the resident's trauma history. The deficiency was further highlighted during interviews with the Social Service Director and the Director of Nursing, who acknowledged that the resident's trauma had been screened and discussed in interdisciplinary team meetings. However, no individualized care plan was developed to address the resident's specific needs and potential triggers. The facility's policies on comprehensive person-centered care planning and behavioral health services emphasize the importance of trauma-informed care, yet these were not implemented for the resident in question.
Failure to Update Care Plans for Medication Changes
Penalty
Summary
The facility failed to review and revise care plans when medication regimens were updated for a resident, identified as Resident 15. This oversight was discovered during a review of the resident's records, which showed that the care plans did not include monitoring for Mirtazapine and Trazadone, despite these medications being prescribed for poor meal intake and inability to sleep, respectively. The Licensed Vocational Nurse (LVN) acknowledged that the care plan should have been updated to reflect these changes. The deficiency was further highlighted during an interview with the Director of Nursing, who confirmed that orders and care plans should be reviewed and revised to accurately reflect the resident's status and medication orders. The facility's policy on psychotropic medications, last revised in February 2024, mandates that new physician's orders for such medications be communicated to the Social Services department for review with the Interdisciplinary Team (IDT) to ensure the resident's psychosocial care plan is updated. This process was not followed, leading to the deficiency.
Failure to Administer Last Dose of Antibiotic
Penalty
Summary
The facility failed to ensure that a resident received the last dose of an antibiotic as per the physician's order. The resident, who was initially admitted on 9/3/2024 and readmitted later, had diagnoses including atherosclerosis of the right leg with ulceration, peripheral venous insufficiency, and heart failure. The resident's Minimum Data Set indicated intact cognitive skills and required maximal assistance for certain activities. The physician had ordered Clindamycin for cellulitis of the right leg, to be administered four times a day for seven days, starting on 11/9/2024 and ending on 11/16/2024. However, a review of the Medication Administration Record for December 2024 revealed that the resident did not receive the 5:00 p.m. and 9:00 p.m. doses on 11/15/2024. The Director of Nursing confirmed that the resident returned to the facility on 11/15/2024 at 6:00 p.m. and did not receive the last dose of the antibiotic, which was supposed to be administered at 9:00 p.m. before the order was discontinued at 10:03 p.m. The facility's policy requires medications to be administered as prescribed by the attending physician, and the failure to administer the last dose could potentially prolong the resident's infection.
Infection Control Lapses in Catheter Care
Penalty
Summary
The facility failed to implement proper infection control practices during the care of a resident with an indwelling urethral catheter. Specifically, staff did not perform hand hygiene before and after providing catheter care, and the resident's urine collection bag was observed touching the floor, which was covered by a dignity bag. These actions were observed during interactions with the resident, who had a history of severe cognitive impairment and was at risk for infection due to the indwelling catheter. The resident, who had been admitted and readmitted to the facility with diagnoses including infection due to the catheter, kidney stones, and neuromuscular dysfunction of the bladder, was found to have penile edema and scrotal erythema. The facility had active orders for enhanced barrier precautions, including the use of personal protective equipment for high-contact care activities related to the catheter. However, during observations, a CNA failed to adhere to these precautions, neglecting to perform hand hygiene and using the same gloves for multiple tasks, which could lead to the spread of infection. The facility's policies and procedures required staff to perform hand hygiene and use personal protective equipment during catheter care to prevent infection. Despite these guidelines, the CNA did not follow the infection control protocols, as confirmed by the Director of Nursing. The failure to maintain proper hygiene and infection control practices had the potential to result in infection or contamination for the resident.
Failure to Provide Insulin Glargine Solution
Penalty
Summary
The facility failed to ensure that a resident had the required Insulin Glargine Solution available for administration, resulting in the resident not receiving their insulin on time. The resident, who was admitted with diagnoses including Type II Diabetes Mellitus, hypertension, and long-term use of insulin, had an active physician order for Insulin Glargine to be administered daily. However, during an observation and interview, it was noted that the insulin was not available, and the Licensed Vocational Nurse stated that she would follow up with the pharmacy. The facility's policy and procedure require that medications be administered as prescribed by the attending physician and that refills be reordered from the pharmacy at least three days before the last dosage is administered. Despite these policies, the insulin was not on hand, indicating a lapse in following the procedure for medication administration and reorder. The resident's Minimum Data Set indicated mild cognitive impairment and dependency on assistance for various activities, underscoring the importance of timely medication administration for their condition.
Improper Thawing and Sanitizer Testing in Dietary Services
Penalty
Summary
The facility failed to ensure that dietary staff were knowledgeable about the proper techniques for thawing frozen food and testing the concentration of sanitizer, which could potentially lead to food-borne illnesses. During an observation and interview, a Dietary Aid (DA) was found using the wrong test strip to check the sanitizer concentration, resulting in no color change to indicate the concentration level. The Dietary Supervisor (DS) confirmed the error and acknowledged that the DA had used the incorrect test strip. Additionally, a sealed frozen item was observed being thawed under hot water in a strainer in the sink, which was not in accordance with the facility's policy. The DS admitted that the hot water was accidentally turned on, and the proper method required using cold water. The facility's policy indicated that thawing should be done under running water at a temperature of 70 degrees Fahrenheit or lower. These practices were not followed, leading to the potential risk of serving improperly thawed food to residents.
Improper Food Storage and Labeling in Facility
Penalty
Summary
The facility failed to adhere to proper food storage and labeling protocols, as observed during a survey. Personal belongings of staff, including jackets and bags, were found in the dry food storage area, which is against the facility's policy and can lead to cross-contamination. Dietary Aid 1 acknowledged that these items should not be in the food storage area. Additionally, a container of potatoes was found without proper labeling, and a container of green produce in the refrigerator was mislabeled as strawberries and lacked a delivery date. These practices were confirmed by Dietary Aid 3 and the Dietary Supervisor, who emphasized the importance of labeling and dating to prevent food-borne illnesses. The facility's policies and procedures, reviewed during the survey, clearly state that personal items should not be stored in the kitchen area and that all food items should be properly labeled and dated. The lack of adherence to these policies was evident in the observations made by the surveyors, highlighting a potential risk for food-borne illnesses due to improper storage and labeling of food items. The Dietary Supervisor confirmed that the absence of proper labeling and dating could lead to food-borne illnesses, underscoring the importance of following established protocols to ensure food safety.
Infection Control Deficiencies in Hand Hygiene and PPE Use
Penalty
Summary
The facility failed to implement its infection control policy for two residents, leading to potential risks of infection transmission. For Resident 130, a Certified Nursing Assistant (CNA) did not perform hand hygiene after exiting another resident's room and before entering Resident 130's room. The CNA believed that hand hygiene was only necessary when providing direct care, not when simply checking on a resident. Resident 130, who was admitted with diagnoses including generalized weakness, cerebrovascular accident, and Parkinson's disease, had intact cognitive skills and required varying levels of assistance for daily activities. In another instance, a Licensed Vocational Nurse (LVN) improperly doffed personal protective equipment (PPE) after administering medication to Resident 53. The LVN removed her gown by grabbing the front with bare hands, contrary to proper PPE removal procedures. Resident 53, who had diagnoses including cerebral infarction, hypertension, and dementia, required moderate assistance for various activities. The LVN acknowledged the importance of proper PPE use to prevent infection spread but failed to adhere to the correct procedure. The facility's Infection Preventionist Nurse emphasized the importance of hand hygiene before and after entering a resident's room, regardless of the level of contact, to prevent cross-contamination. The facility's policies on hand hygiene and standard precautions were reviewed, highlighting the necessity of performing hand hygiene and proper PPE use to contain pathogens. These deficiencies in infection control practices had the potential to transmit infectious microorganisms and increase the risk of infection for the residents.
Deficiency in Resident Room Space Requirements
Penalty
Summary
The facility failed to ensure that 15 out of 35 resident rooms met the required space standards of 80 square feet per resident in multiple resident rooms. Specifically, Rooms 25, 26, 27, 28, 29, 30, 31, 32, 33, and 34, which housed two residents each, and Rooms 18, 20, 21, 35, and 36, which housed four residents each, did not meet these requirements. The total square footage for the two-resident rooms was 153.33 square feet, and for the four-resident rooms, it ranged from 283.5 to 296.66 square feet, falling short of the mandated space per resident. Despite the deficiency in room size, observations and interviews conducted from December 9 to December 12, 2024, indicated that the residents' care needs and health were not adversely affected by the room size. Resident 15, when interviewed, expressed no issues with the room space and stated that there was adequate space for belongings. Additionally, neither the residents nor the facility staff providing care reported any complaints about insufficient space affecting the quality of care. The facility submitted a request to continue the room waivers on December 12, 2024.
Failure to Develop Trauma-Informed Care Plan
Penalty
Summary
The facility failed to develop a trauma-informed care plan for a resident who reported difficulty sleeping due to previous trauma. The resident, who was admitted with diagnoses of major depressive disorder and anxiety disorder, had a history of trauma including being raped at a young age, participating in a war, and experiencing the suicide of his wife. Despite these significant trauma indicators, the facility did not have a care plan addressing the resident's trauma, which was confirmed during interviews with the resident, a Licensed Vocational Nurse (LVN), a Registered Nurse (RN), and the Director of Nursing (DON). The resident expressed that the medications provided by the facility only slightly helped with sleep issues and that he experienced unspecified triggers related to his trauma. The LVN and RN were unaware of the resident's trauma, and there were no specific trauma-related tasks assigned to the staff. The Social Service Director mentioned the resident's trauma assessment during interdisciplinary team meetings, but no individualized care plan was developed. The facility's policy required a comprehensive person-centered and trauma-informed care plan, which was not implemented for this resident.
Deficiency in Call Light Response and ADL Care
Penalty
Summary
The facility's Quality Assessment and Assurance (QAA) and Quality Assurance Performance Improvement (QAPI) committee failed to develop and implement effective methods to measure the success of actions addressing ongoing concerns from the Resident Council. These concerns included delays in call light response during the 11 p.m. to 7 a.m. shift and inadequate delivery of Activities of Daily Living (ADLs) care. The deficiency was identified through interviews and record reviews, which revealed that the facility's QAPI project aimed to improve call light response times but lacked specific measures to assess the effectiveness of implemented actions. The Resident Council minutes from several meetings highlighted persistent issues with call light response times and ADL care, particularly during the night and evening shifts. Despite the facility's efforts to conduct daily spot checks and receive feedback from the Resident Council, the Administrator acknowledged that the Angel Rounds used for assessment did not directly address the residents' concerns or measure the success of interventions. This oversight potentially affected all 73 residents in the facility, as it risked them not receiving the necessary quality care to meet their highest potential well-being.
Failure to Conduct Timely IDT Meetings Causes Communication Breakdown
Penalty
Summary
The facility failed to conduct a timely Interdisciplinary Team (IDT) meeting for a resident, resulting in a delay in communication between the resident and the IDT. This deficiency caused frustration and anxiety for the resident and had the potential to delay the delivery of needed care and services. The resident, who was admitted with multiple medical conditions including a displaced fracture of the left femur and left hemiplegia following a stroke, had the capacity to understand and make decisions, as indicated in her medical records. The resident's care plan, initiated in May 2024, indicated impaired and fluctuating Activities of Daily Living (ADLs) skills related to her medical conditions. Despite this, the last documented IDT meeting was held in July 2024, and another meeting was overdue. The resident expressed frustration with the lack of communication regarding her plan of care, specifically concerning physician appointments and physical therapy goals. She had been coordinating her own physical therapy appointments outside the facility due to insurance coverage issues, and the facility was not fully aware of these appointments or their impact on her care. Interviews with facility staff, including the Director of Social Services, Director of Rehabilitation, and Director of Nursing, confirmed the lack of regular IDT meetings and communication regarding the resident's care. The facility's policy and procedure indicated the importance of regular IDT meetings to ensure quality care, but this was not adhered to, leading to the deficiency. The staff acknowledged the need for regular IDT meetings to update the resident's plan of care and ensure all parties were informed of her appointments and care needs.
Failure to Provide Commode for Resident's ADL Needs
Penalty
Summary
The facility failed to provide a resident with the appropriate care and services to maintain her Activities of Daily Living (ADLs), specifically by not providing a requested commode. The resident, who was admitted with a displaced fracture of the left femur, left hemiplegia, and hemiparesis following a stroke, was continent and had the capacity to understand and make decisions. Despite her ability to communicate her needs and the recommendation from the Director of Rehabilitation that she was appropriate for transfer with assistance, the resident was not provided with a commode, forcing her to use a bedpan. This situation caused the resident to feel embarrassed and degraded. The resident's care plan indicated she had an ADL self-performance deficit related to limited mobility and required assistance for transfers. The resident had requested a bedside commode during a care conference, but this request was not addressed by the Interdisciplinary Team (IDT). Interviews with the Director of Nursing and the Director of Rehabilitation confirmed that the resident should have been provided a commode to maintain her independence and dignity. The facility's policy on ADLs emphasized providing appropriate treatment and services to maintain or improve residents' abilities, which was not adhered to in this case.
Failure to Provide Psychiatric Services to Resident
Penalty
Summary
The facility failed to ensure that a resident received necessary behavioral health care services as indicated by physician orders. The resident, who was admitted with multiple diagnoses including a displaced fracture, left hemiplegia, and hemiparesis following a stroke, had an order for psychiatric evaluation and treatment. Despite this, the resident was not seen by a psychiatrist or psychologist since admission, as confirmed by the Social Services Director and the Director of Nursing. This lack of psychiatric consultation was attributed to the resident's insurance not covering the facility's contracted psychiatric visits, and no alternative arrangements were made. The resident's care plan, initiated months after admission, documented behaviors such as fabricating stories, impulsivity, and attention-seeking actions, with goals and interventions outlined to address these issues. However, the resident expressed frustration with the communication regarding her care plan and appointments, leading to increased depression, anxiety, and a desire to see a mental health professional. The facility's failure to facilitate psychiatric services placed the resident at risk for mental health decline and decreased quality of life. The facility's assessment and policies indicated a commitment to providing behavioral health services and managing psychiatric conditions, yet these were not effectively implemented for the resident in question. The Director of Nursing acknowledged the oversight and the risk it posed to the resident's mental health and well-being, highlighting a gap between the facility's stated policies and the actual care provided.
Failure to Provide Shower and Personal Clothing
Penalty
Summary
The facility failed to ensure that a resident was offered and provided a shower and was dressed in her personal clothing, as per the family's preference. The resident, who had severe cognitive impairment and was dependent on staff for hygiene and dressing, had not received a shower for 28 days. The responsible party was not informed of any refusals by the resident to take a shower, and the staff was unable to provide information on the resident's shower schedule or the last time she received a shower. Observations revealed the resident in a hospital gown, contrary to the family's preference for her to be dressed in personal clothing. Interviews with staff indicated a lack of awareness regarding the resident's shower schedule and the last time she was offered or provided a shower. The Director of Nursing confirmed that the Bathing Point of Care Flow Sheet showed no documentation of showers or refusals for 28 days, highlighting a deficiency in maintaining the resident's dignity and personal preferences.
Failure to Ensure Call Light Accessibility for Resident
Penalty
Summary
The facility failed to ensure that a resident with poor safety awareness and severe cognitive impairment had a call light button within reach, which is crucial for calling nursing staff for assistance. The resident, who was dependent on staff for hygiene, toileting, showering, and bathing, was observed lying in bed unable to reach the call light button, which was placed on the top left side of the bed, out of her reach. This oversight was confirmed during an observation and interview with a registered nurse, who acknowledged that the call light was not within the resident's reach and that staff should have ensured the resident could see and touch the call light button before leaving the room. The resident's care plan, which highlighted her risk for falls due to confusion, gait/balance problems, hypotension, and incontinence, specified that the call light should be within her reach and that she should be encouraged to use it to call for assistance. The Director of Nursing also stated that nursing staff must ensure residents' call lights are within reach before leaving the room, as per the facility's policy and procedure. The failure to adhere to these guidelines resulted in a delay in care and services for the resident, with the potential for her to act without assistance and sustain a fall or injury.
Failure to Reposition Resident Leads to Deficiency
Penalty
Summary
The facility failed to ensure that a resident, who was dependent on staff for care, was repositioned every two hours as required. This deficiency was observed in the case of a resident with severe cognitive impairment, hemiplegia, hemiparesis, and generalized muscle weakness, who was at risk for developing pressure ulcers. The resident's care plan, which included interventions for turning and repositioning every two hours, was not followed, as evidenced by observations of the resident lying on her back for extended periods without being repositioned. Interviews with the resident's responsible party and facility staff confirmed the failure to adhere to the care plan. The responsible party expressed concerns about the resident not being turned regularly, and a CNA admitted to last repositioning the resident several hours before the observation. The Director of Nursing acknowledged the importance of repositioning dependent residents to prevent skin breakdown, aligning with the facility's policy on skin management, which mandates preventative measures to avoid pressure ulcers.
Failure to Implement Enhanced Barrier Precautions
Penalty
Summary
The facility failed to implement Enhanced Barrier Precautions (EBP) for a resident with a pressure injury on the sacrum, leading to a deficiency in infection prevention and control. The resident, who was admitted with conditions including hemiplegia, hemiparesis, type 2 diabetes, and blindness, required substantial assistance for daily activities and had two stage 2 pressure injuries. The care plan for the resident indicated the need for personal protective equipment (PPE) during high-contact care activities to prevent infection. However, during an observation, a Certified Nursing Assistant (CNA) did not wear an isolation gown while repositioning the resident and removing an incontinent brief, despite the presence of an EBP sign on the resident's door. Interviews with staff revealed that the CNA acknowledged the oversight and the Licensed Vocational Nurse (LVN) confirmed the requirement for EBP, expressing uncertainty about why the gown was not worn. The Director of Nursing (DON) emphasized the importance of staff education on EBP and the necessity of wearing proper PPE to prevent the spread of infections. The facility's policy on EBP, dated March 2024, outlined the use of gowns and gloves during high-contact activities to prevent the transfer of multidrug-resistant organisms (MDROs), which was not adhered to in this instance.
Failure to Assist in Grievance Filing for Medication Concerns
Penalty
Summary
The facility failed to assist a resident's Responsible Party (RP) in filing a grievance regarding medication administration. The RP discovered three tablets of an HIV medication left in the resident's 30-day supply and reported this to the licensed nurses and the Director of Nursing (DON). However, the RP's concerns were not addressed, and he was not informed about the grievance filing process, leading to his frustration. Interviews with staff revealed that the Licensed Vocational Nurse (LVN) and Registered Nurse Supervisor (RNS) were aware of the RP's concerns but did not take action to inform the DON or assist in filing a grievance. The Social Services Director (SSD) also confirmed that no grievance was filed, and the facility's policy required staff to inform and assist residents and their RPs in filing grievances. The Administrator acknowledged the importance of encouraging and assisting residents and their families in filing grievances to ensure concerns are resolved.
Unaccounted Morphine Tablets in Emergency Kit
Penalty
Summary
The facility failed to account for the disposition of eight Morphine Sulfate tablets from one of the two emergency medication kits. This issue was identified during a shift change when LVN 3 and LVN 6 reconciled the contents of the emergency medication kit and found the tablets missing. There was no receipt or signature to indicate which resident required the medication or which staff member removed the tablets. LVN 3 stated that controlled medications, including those in the emergency kit, need to be reconciled before and after each shift. The Director of Nursing Services (DON) confirmed that there were missing signatures in the Controlled Sign in Sheets Logbook for Incoming and Outgoing Nurses, indicating a lack of proper documentation and accountability. The facility's policies require that emergency medications be stored in sealed containers and that a physical inventory of all controlled substances be conducted by two licensed nurses at each shift change. However, the procedures were not followed, leading to the unaccounted-for morphine tablets.
Failure to Timely Document Pain Medication Administration
Penalty
Summary
Licensed Vocational Nurse (LVN) 2 failed to document the administration of pain medication for Resident 1 immediately after it was given, as required by professional standards of practice. Resident 1, who was admitted to the facility with diabetes mellitus and neuropathy, had an order for Norco to be administered 30 minutes prior to wound care. On June 12, 2024, the medication was administered at 9 a.m., but LVN 2 did not sign the narcotic count sheet until 2:31 p.m., several hours later. Interviews with LVN 3 and the Director of Nursing Services confirmed that the correct procedure is to document medication administration immediately to prevent errors. The facility's policies on medication administration and storage also require timely documentation to ensure accurate records and prevent discrepancies. This failure to document promptly could lead to risks of overmedication or undermedication for Resident 1.
What surveyors are citing around you — mapped
All 10 risk areas, ranked with evidence
Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
Illustrative
What surveyors actually found near you
We read the 5,501 citations issued within 25 miles in the last 12 months — including the 21 immediate-jeopardy cases — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
Every risk area becomes concrete audit steps drawn from real citations at facilities like yours — run them this week, before your window opens.
Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Long Beach
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Broadway By The Sea | 0.4 mi | ★★★★★ | 26 | 0 |
| Alamitos Belmont Health And Rehabilitation | 0.6 mi | ★★★★★ | 16 | 1 |
| Colonial Care Center | 0.6 mi | ★★★★★ | 35 | 0 |
| Pacific Palms Healthcare | 0.9 mi | ★★★★★ | 41 | 0 |
| Long Beach Post Acute | 0.9 mi | ★★★★★ | 18 | 0 |
Every risk area ranked, a do-first checklist, and your local survey patterns
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.