Above average — CMS composite of the measures below.
A standard survey is most likely before around September 2026
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at The Springs Jonesboro during CMS and state inspections, most recent first.
The facility failed to report an alleged sexual abuse incident to the State Agency within the required two-hour timeframe. A severely cognitively impaired resident with dementia and Parkinson’s disease was found in another severely cognitively impaired resident’s room; later, blood was observed in the first resident’s brief with vaginal redness, and dried blood was noted on the second resident’s fingers. CNAs notified an LPN, who then notified the Director of Admissions and Marketing, and the issue was subsequently reported to the DON and the Administrator. The Administrator acknowledged knowing that allegations or suspicions of abuse must be reported to the State Agency within two hours but submitted the report close to four hours after discovery in order to gather additional information, resulting in noncompliance with reporting requirements.
A resident with multiple neuropsychiatric diagnoses and identified as an elopement risk was able to leave the facility unsupervised by using a door code and a key stored on the property. Staff did not realize the resident was missing until after breakfast was delivered, and the resident was later found off property and returned by a staff member. Required routine checks were not effectively carried out, leading to the resident's unsupervised exit.
Staff did not follow the written menu for pureed diets, serving smaller portions than specified and substituting menu items, such as using breadcrumbs instead of cornbread. Dietary staff confirmed the use of incorrect scoop sizes and routine substitution of menu items, resulting in residents on pureed diets not receiving the planned nutritional portions.
Surveyors found that food items were improperly stored uncovered or unsealed, expired foods were not discarded, and some items requiring refrigeration were left at room temperature. The ice machine and scoop were not cleaned as required, with visible mold and residue present. Dietary staff failed to wash hands between dirty and clean tasks, increasing the risk of cross-contamination during food preparation and meal service.
A resident with severe cognitive impairment and a contracture of the left hand did not receive adequate fingernail care, as required by facility policy. Observations revealed a long fingernail on the left hand and a dark substance under the fingernails of the right hand, which had a pungent odor. Staff confirmed the need for trimming and cleaning, despite documentation of nail care being provided.
A facility failed to manage a resident's contracture, as no preventative measures or devices were in place despite the resident's care plan noting a contracture of the left hand. Observations revealed the resident's hand was contracted, and staff were uncertain about the use of any devices, indicating a lack of appropriate care to maintain or improve mobility.
A resident with severe cognitive impairment and dependent on staff for transfers was improperly transferred by two CNAs without a gait belt, despite facility policy requiring its use. Interviews revealed inconsistencies in staff understanding of the resident's transfer needs, with conflicting information from the Director of Rehab and the DON.
The facility failed to maintain proper food safety and hygiene standards, affecting meals for 113 residents. Observations showed improper storage and handling of food, with staff not following hygiene protocols. The Dietary Manager and aides were seen with improper hair coverings, and aides handled food with unwashed hands. The temperature of food was not checked before serving, and facility policies on preventing foodborne illness were not followed.
A resident with multiple pressure ulcers did not receive wound care as per physician orders. The Treatment Nurse failed to apply PolyMem dressings as specified, instead using only Gentamicin Ointment and foam dressing borders. The nurse admitted to missing the PolyMem application due to nervousness, despite it being ordered a week prior. Facility policy requires verification of physician orders before treatment, which was not followed.
A resident with pressure-induced deep tissue damage was observed without a pillowcase on their pillow multiple times, despite being at risk for impaired skin integrity. The resident reported not having a pillowcase for months, and staff interviews revealed a lack of awareness and absence of a bed linen policy.
Failure to Timely Report Alleged Sexual Abuse to State Agency
Penalty
Summary
The deficiency involves the facility’s failure to report an alleged or suspected incident of sexual abuse to the State Agency within the required two-hour timeframe. Resident #1, who had Parkinson’s disease with dyskinesia, dementia, generalized anxiety disorder, and major depressive disorder, was severely cognitively impaired per the annual MDS and care plan, which noted impaired cognitive function and the need for cueing, reorientation, supervision, and observation for signs of distress. Resident #2, who also had severe cognitive impairment and diagnoses including dementia, anxiety disorder, irritability and anger, and unspecified psychosis, had a care plan revised after the incident to reflect a history of physical and sexual aggression toward females related to anger, dementia, history of harm to others, and poor impulse control. On the day of the incident, an OLTC Incident and Accident Report documented that at 12:05 PM the facility recorded the discovery of Resident #1 standing in Resident #2’s room, with both residents fully clothed. After Resident #1 was taken back to their room and perineal care was performed, blood was noted in Resident #1’s brief, and redness was observed in the vaginal area upon assessment by the charge nurse and nurse manager. Assessment of Resident #2 revealed a scant amount of dried blood on the first and second digits of the left hand. CNA #1 reported finding Resident #1 in Resident #2’s room between 10:30 AM and 10:40 AM, and CNA #2 reported noticing blood in Resident #1’s brief at approximately 11:00 AM, at which time LPN #5 was notified. LPN #5 stated that around 11:00 AM she was informed by CNA #2 about the blood in Resident #1’s brief and that she observed a small amount of blood herself, then contacted the Director of Admissions and Marketing around 11:30 AM. The Director of Admissions and Marketing reported being notified at 11:30 AM and assessing Resident #1, then reporting the situation to the DON and the Administrator at around 12:00 PM. The DON stated she was informed by the Administrator around noon that there had been an incident between the two residents. The Administrator confirmed she was notified around 12:00 PM and acknowledged that, although facility policy and regulatory requirements mandated reporting allegations or suspicions of abuse to the State Agency within two hours, the report to OLTC was submitted at approximately 3:50 PM, close to four hours after discovery, because she wanted to gather more information and facts before reporting. This delay constituted the failure to ensure timely reporting of alleged or suspected sexual abuse as required by policy and regulation.
Failure to Prevent Resident Elopement Due to Inadequate Supervision
Penalty
Summary
A deficiency occurred when a resident with a history of progressive brain disease, paranoid schizophrenia, dementia psychosis, depression, convulsions, and nicotine dependence was not adequately supervised, resulting in an elopement from the facility. The resident, who was assessed as having fair to poor safety awareness and identified as an elopement risk, was able to leave the facility premises without staff knowledge. The resident reported knowing the code to the door leading outside and accessed a key stored in a box on the fence to unlock the gate, leaving the facility while it was still dark outside. Staff interviews revealed that routine checks were supposed to be conducted every two hours, but the resident was last seen in their room at approximately 5:00 AM and was not accounted for during subsequent checks. The absence was only discovered after breakfast was delivered to the resident's room and the resident was not found. The resident was later located by a staff member off facility property and returned to the facility. Review of facility policy indicated that routine checks were required to ensure resident safety, but these were not effectively implemented in this case.
Failure to Serve Menu-Specified Portions and Items for Pureed Diets
Penalty
Summary
The facility failed to ensure that meals were prepared and served according to the planned written menu to meet the nutritional needs of residents on pureed diets during two observed meals. Specifically, for the noon meal, residents were supposed to receive 1/2 cup of pureed scalloped potatoes, 3/8 cup of vegetables, and 3/8 cup of pureed cornbread. However, the dietary aide used a #12 scoop, equal to 1/3 cup, instead of the required scoop sizes, resulting in residents receiving less than the specified portions. Additionally, pureed breadcrumbs were served instead of pureed cornbread as listed on the menu. Interviews with dietary staff confirmed that the incorrect scoop sizes were used and that breadcrumbs were routinely substituted for cornbread due to staff oversight. During the breakfast meal observation, residents on pureed diets were to receive 1/2 cup of pureed hash browns, but the dietary staff again used a #12 scoop, providing only 1/3 cup per serving. Staff interviews confirmed the use of the incorrect scoop size and portion for all residents on pureed diets. These actions resulted in residents not receiving the menu-specified portions and items, as required to meet their nutritional needs.
Deficient Food Storage, Sanitation, and Hand Hygiene Practices
Penalty
Summary
Surveyors observed multiple failures in food storage, preparation, and sanitation practices within the facility's kitchen and storage areas. Opened food items such as butter, cheese, salt, gravy, hamburger buns, baking soda, breadcrumbs, oatmeal, corn meal, corn starch, and various sauces were found unsealed or uncovered, exposing them to potential contamination. Expired food items, including chicken salad, tuna salad, cereal, nectar fruit punch, and moldy hot dog buns, were not promptly removed or discarded. Additionally, some food items requiring refrigeration after opening, such as spaghetti and burrito sauces, were improperly stored at room temperature. Further deficiencies were noted in the maintenance and sanitation of equipment. The ice scoop holder contained standing water with black residue, and the ice machine itself had visible mold and dirt inside, despite facility policy requiring regular cleaning. The ice from this machine was used by dietary staff and CNAs to serve beverages and fill water pitchers for residents. These unsanitary conditions were acknowledged by the Dietary Manager, who confirmed that cleaning protocols had not been followed as required. Hand hygiene practices among dietary staff were also found to be inadequate. Staff members were observed handling dirty equipment or surfaces and then immediately touching clean equipment or food items without washing their hands, contrary to facility policy. These lapses occurred during food preparation and meal service, increasing the risk of cross-contamination. Facility policies reviewed by surveyors clearly stated the need for handwashing before work and after handling dirty items, as well as regular sanitation of the ice machine and scoop.
Failure to Provide Adequate Fingernail Care
Penalty
Summary
The facility failed to provide adequate fingernail care for a resident with severe cognitive impairment and a contracture of the left hand. The facility's policy on nail care, revised in February 2023, requires daily cleaning and regular trimming to prevent infections. However, during an observation, it was noted that the resident's left hand had a fingernail that was 1/4 inches long or longer, and the right hand had a dark brownish substance around each fingernail cuticle and underneath each fingernail, accompanied by a pungent odor. Interviews with facility staff, including a CNA and the DON, confirmed that the resident's fingernails were too long and needed trimming, and that the right hand was dirty and should have been cleaned before serving the breakfast tray. The resident's care plan, updated in July 2024, indicated a need for assistance with ADLs due to confusion and impaired balance, with specific interventions for nail care. Despite documentation of nail care being provided on several occasions in November 2024, the observations and staff interviews revealed a failure to maintain proper nail hygiene for the resident.
Failure to Manage Contracture in Resident with Limited Mobility
Penalty
Summary
The facility failed to identify and implement preventative measures to manage and prevent the worsening of contractures for a resident with limited range of motion. The resident, diagnosed with unspecified dementia, had a functional limitation in the upper extremity, specifically a contracture of the left hand. Despite this condition being noted in the resident's care plan, there was no documentation of the contracture upon admission, and no devices such as hand rolls or splints were observed during an inspection. During an observation, the resident's left hand appeared contracted, and the Certified Nursing Assistant (CNA) was uncertain about any devices that should be used. The Director of Nursing (DON) was also unsure about the contracture and whether any devices were in place. This lack of awareness and documentation indicates a failure in the facility's responsibility to provide appropriate care and equipment to maintain or improve the resident's mobility, as outlined in their policy.
Failure to Use Proper Transfer Techniques for Resident
Penalty
Summary
The facility failed to properly transfer a resident, identified as having a severely impaired cognitive status and dependent on staff for transfers, to prevent potential injury. The resident's care plan indicated a requirement for substantial assistance by one staff member with transfers, and a revision noted that the resident does not ambulate. However, during an observed transfer from a shower chair to a bed, two CNAs assisted the resident without using a gait belt, as there was none available in the room. Both CNAs acknowledged the need for a gait belt and admitted to transferring the resident without it, despite knowing the proper procedure. Interviews with facility staff revealed inconsistencies in the understanding of the resident's transfer needs. The Director of Rehab stated the resident required a one-person assist with a gait belt, while the Director of Nursing initially indicated a two-person assist was needed, later correcting to a one-person assist with a gait belt or using the bear hug technique. The facility's policy on safe lifting and movement of residents emphasized the use of appropriate techniques and devices, including the elimination of manual lifting when feasible, to ensure the safety and well-being of both staff and residents.
Deficiencies in Food Safety and Hygiene Practices
Penalty
Summary
The facility failed to maintain proper hygiene and food safety standards in the kitchen, affecting the meals served to 113 residents. Observations revealed that the Dietary Manager did not have a thermometer in the two-door refrigerator, and the shelves were rusted. The walk-in refrigerator and freezer had spills of red substances, and food items like gelatin were exposed to air and contaminants due to improper sealing. Garbage cans were improperly covered, and dry ingredients like flour and cornmeal were left open to air and contaminants, with foreign objects found in the containers. Staff members were observed not following hygiene protocols. The Dietary Manager and aides were seen with improper hair coverings, and aides were handling clean dishes and food with unwashed hands after touching their clothing or face. Dietary Aide #1 had long fingernails that came into contact with food, and aides were observed placing fingers inside containers and domes, contaminating them. Additionally, the temperature of the food was not checked before serving, as the new Dietary Manager forgot to do so. The facility's policies on preventing foodborne illness through proper food handling and employee hygiene were not adhered to. Employees failed to wash hands between tasks, maintain clean and trimmed fingernails, and wear appropriate hair coverings. The Dietary Consultant emphasized the importance of these practices, stating that hands should be washed frequently, hair coverings should be worn before entering the kitchen, and dry ingredients should be stored in airtight containers without foreign objects inside.
Failure to Follow Physician Orders for Wound Care
Penalty
Summary
The facility failed to follow physician orders for wound care for a resident with multiple pressure ulcers. The resident, who was cognitively intact, had several pressure ulcers, including a stage 4 ulcer on the sacral region and unstageable ulcers on the left heel, right hip, and other sites. The physician's orders specified the use of Gentamicin Sulfate External Ointment and PolyMem dressings for these wounds. However, during multiple observations of wound care, the Treatment Nurse applied Gentamicin Ointment and foam dressing borders but failed to apply the PolyMem as ordered. The Treatment Nurse admitted to overlooking the PolyMem application due to nervousness and acknowledged that it had been a week since the PolyMem was ordered. The facility's policy on wound care requires verification of physician orders before treatment, which was not adhered to in this case. The Director of Nursing confirmed that the Medication Administration Record and physician orders should be reviewed prior to administering wound care to prevent errors.
Failure to Provide Pillowcase for Resident
Penalty
Summary
The facility failed to ensure that a resident had a pillowcase on their pillow, compromising the resident's right to a safe, clean, comfortable, and homelike environment. The resident, who was diagnosed with pressure-induced deep tissue damage and was at risk for impaired skin integrity due to restricted mobility, was observed multiple times without a pillowcase on their pillow. The resident reported that the facility had not provided a pillowcase for months. Interviews with staff, including a CNA and the DON, revealed a lack of awareness and absence of a policy related to bed linen, contributing to the deficiency.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Jonesboro
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| St Elizabeth's Place | 1.3 mi | ★★★★★ | 1 | 1 |
| Arkansas Continued Care Hospital Of Jonesboro | 1.7 mi | — | 0 | 0 |
| Ridgecrest Health And Rehabilitation | 5.4 mi | ★★★★★ | 3 | 0 |
| Craighead Nursing Center | 6.7 mi | — | 4 | 0 |
| Quail Run Health And Rehab | 12.4 mi | — | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.