Failure to Document Resident Change in Condition and Emergency Transfer
Summary
The deficiency involves the facility’s failure to maintain complete and accurate clinical records and incident/change-of-condition documentation for a resident who experienced a significant change in condition and was transferred to the hospital. The resident was an elderly female with dementia, muscle wasting, gait abnormalities, and muscle weakness, who had an ADL self-care deficit and communication problems but was usually understood and usually understood others. Her Quarterly MDS showed a BIMS score of 4, indicating impaired cognition. The care plan identified limited physical mobility and use of antidepressant medication with risk for side effects. The resident’s face sheet showed she had been admitted to the facility with no discharge date recorded at the time of review. Family members and staff provided differing accounts of the events leading up to the resident’s transfer. One family member reported receiving a call from an LVN stating the resident had stroke-like symptoms and was sent to the ER, and later learned from the hospital that the resident had a stroke and was med-flighted to a higher level of care. This family member stated that the LVN told her the resident had shown stroke-like symptoms for about 24 hours without the family being notified, and that the LVN had instructed another nurse to monitor the resident for stroke-like symptoms before going off shift. The LVN reportedly told the family member she called 911 against facility protocol and was terminated for sending the resident to the ER without prior physician consent. The family member also stated that no one from the facility had officially notified her of the resident’s discharge with a change in condition or checked on the resident’s status. Multiple staff interviews showed that the resident’s change in condition and subsequent transfer were not properly documented in the clinical record. The HS reported being informed by the LVN that a med aide had observed the resident in and out of consciousness, but the HS questioned how the resident could have been unconscious for two shifts without any reports. LVN C stated that when a med aide relayed family concerns that the resident was not feeling well, she assessed the resident, found vital signs normal, and the resident stated she was fine; she then told the oncoming LVN to watch for changes. The med aide reported that during an evening medication pass, the resident was asleep, did not receive medications, and a family member expressed concern about the resident’s appearance; the med aide noted the resident appeared asleep with some whites of her eyes visible, asked a CNA about the resident’s status, and informed LVN C and then LVN D about the missed medications. The med aide stated there was a rumor that a family member spoke to LVN C about the resident’s condition and that no one checked on the resident for 12 hours, and that when LVN A came on shift, the resident’s blood pressure was 181/131, prompting the LVN to call 911. The interim DON stated that on the day of the change in condition, the resident required immediate transfer by ambulance to a higher level of care, and that as the resident’s nurse, LVN A should have completed an SBAR/change-of-condition report documenting the date, time, assessment findings, vital signs, medications, and notifications to the physician and family. The interim DON confirmed there was no SBAR, no discharge summary, and no nursing progress notes detailing or summarizing the resident’s need for hospital transfer or her condition at the time of transfer, and that the absence of the SBAR also affected the resident’s appearance on the ADT list and initiation of the discharge summary. The administrator reported that when a family member requested the resident’s clinical records, he could only provide the last hospital notes in the progress notes and that he did not have more detailed information because he had not obtained it from staff. He further stated that LVN A had not completed the required change-of-condition/SBAR documentation describing when, where, and why the resident was sent to the hospital. Physician documentation showed that a provider had assessed the resident the day before the event and noted no issues, and that later, the physician was informed by LVN A that the resident had elevated blood pressure and eyes rolling back, and directed the nurse to call 911 for immediate transfer due to stroke-like symptoms. The discharge summary for the resident was only completed and signed several days later, after surveyor intervention, confirming that the facility failed to contemporaneously document the resident’s change in condition and transfer in accordance with professional standards and regulatory requirements. The facility’s own admission, transfer, and discharge log reflected that the resident was discharged to an acute care hospital on the date of the change in condition, but the clinical record at that time lacked corresponding nursing notes, SBAR, or timely discharge summary documenting the resident’s status, assessments, and notifications. Staff interviews consistently indicated that LVN A, as the charge nurse, was responsible for completing the change-of-condition documentation and that this was not done. The interim DON acknowledged that it was the DON’s responsibility to ensure the charge nurse completed the SBAR and that the process “fell through” and the discharge was not reviewed. As a result, the resident’s clinical record did not contain complete and accurate information about the change in condition, the care provided, or the notifications made at the time of the emergency transfer, which the report states had the potential to affect all residents by compromising continuity of care, clinical decision-making, and resident safety.
Penalty
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The facility failed to keep complete and accurately documented clinical records for two residents. One resident had conflicting MD/NP notification orders for elevated blood glucose, with one order to notify for BS >250 and another sliding-scale insulin order directing a call if BS was >400. Another resident’s facesheet omitted insomnia and anxiety diagnoses even though the care plan and psych services note documented those conditions; the DON confirmed outside-provider diagnoses should have been included in the record and facesheet.
A resident receiving PT had multiple scheduled therapy sessions with no documentation in the service log matrix. The resident said therapy had been inconsistent, and the DON of Therapy acknowledged missed sessions without recorded reasons, stating the therapist should have documented why the sessions were not completed. The resident later said he had missed therapy when he was not feeling well and that the therapist had been sick once.
Failure to Document Ordered Skin Treatments: The facility failed to accurately document ordered skin treatments for a resident with a great toe condition. The MAR and TAR did not show the ordered Epsom salt soaks or triple antibiotic ointment, even though the DON, an LPN, the wound care nurse, and the resident stated the treatments were provided. Facility policy required all medications administered to be documented on the MAR immediately after administration.
Inaccurate Face Sheet Diagnosis Documentation: A resident’s face sheet failed to list pain as a diagnosis even though the H&P, care plan, and physician orders all reflected ongoing pain management, including scheduled morphine. The resident reported chronic pain from an old military back injury, and the MDS nurse acknowledged the diagnosis had not been entered on the face sheet and that diagnoses had not yet been audited against the H&P.
Incomplete influenza vaccination records were found for two residents. The EMR had no evidence that either resident was offered, received, or declined the 2025 influenza vaccine. Interviews showed an RN who had been assigned resident vaccination responsibilities destroyed the vaccine consents/records, and the HIM confirmed the influenza information was not entered into the EMR.
Incomplete documentation of elevated heart rate and medication administration. A resident with cerebral infarction, HTN, atherosclerotic heart disease, and inappropriate sinus tachycardia had a documented HR of 122 bpm, but the record did not show a reassessment or any documentation of symptoms later that day. The MAR also showed evening meds as not given because the resident had died, while an RN stated the meds were actually given earlier and the DON confirmed the record did not match the nurse’s statement.
Incomplete Clinical Records and Missing Diagnoses
Penalty
Summary
The facility failed to maintain complete and accurately documented medical records for 2 residents reviewed. For one resident with diagnoses including unspecified dementia, type 2 diabetes mellitus, and heart failure, the clinical record contained conflicting blood glucose notification orders: one order directed staff to notify the MD/NP if blood sugar was less than 90 or greater than 250, while another order for sliding-scale insulin stated to give 10 units if blood sugar was greater than 400 and call the MD. The resident also had a BIMS score of 6, indicating severe cognitive impairment, and the care plan identified diabetes mellitus. For another resident with vascular dementia, cerebral infarction, and paranoid personality disorder, the facesheet did not include diagnoses of insomnia and anxiety. The resident’s care plan stated the resident used anti-anxiety medications due to anxiety disorder, and a psychological services progress note listed diagnoses of primary insomnia and anxiety disorder. The DON confirmed that the diagnoses from outside providers should have been included in the facility clinical record and on the facesheet, and also confirmed that the facesheet was used to communicate the resident’s status to hospitals and other outside providers.
Missing Documentation for Scheduled Therapy Sessions
Penalty
Summary
The facility failed to document therapy sessions for one resident receiving rehabilitation services. The resident stated during interview that he wanted to know whether he would have therapy that day and reported that the physical therapist had been on vacation and that he had not received therapy in weeks. Review of the physician order showed a PT recertification order for treatment every day, one time per week for 60 days, including therapeutic exercise, therapeutic activity, gait training, and caregiver education for diagnosis R53. The resident’s service log matrix showed no documentation for therapy visits on 4/14/2026, 4/28/2026, and 5/19/2026. During interviews, the Director of Therapy acknowledged that the resident missed the listed dates and stated there was no documentation explaining why the sessions were not completed. The Director of Therapy said the resident was on the assignment board for functional maintenance and that, for whatever reason, if the resident refused or was not feeling well, it was not documented. The Director also stated the therapist was in Thailand and could not communicate about what happened, and that the therapist should have documented the reasons the therapy sessions were not completed. The resident later stated he had missed therapy once or twice because he was not feeling well and that his therapist had been sick once, with someone else sent in that time. The facility policy required resident care documentation to be maintained in a complete, timely, and orderly fashion.
Failure to Document Ordered Skin Treatments
Penalty
Summary
The facility failed to accurately document treatments ordered for Resident #112, who had a physician order dated 4/6/2026 for daily Epsom salt soaks for 14 days and application of triple antibiotic ointment to the great toe. Review of the resident’s Medication Administration Record and Treatment Administration Record for April 2026 did not show documentation of either the Epsom salt soaks or the triple antibiotic ointment to the great toe. During interviews, the DON stated the order existed but was not documented and that she could not find it in the treatment records, although staff said they had provided the care. An LPN stated she saw nursing provide the treatment and that the Epsom salt remained in the medication cart, adding that staff wrote the order but forgot to check off the box so it would appear on the MAR. The wound care nurse stated she was doing the treatments daily for Resident #112, and the resident confirmed staff provided the Epsom salt soaks and triple antibiotic ointment. The facility policy stated that the MAR is used to document all medications administered and that administration is documented immediately after it is given.
Inaccurate Face Sheet Diagnosis Documentation
Penalty
Summary
The facility failed to ensure that Resident #28’s medical record was accurately maintained in accordance with accepted professional standards because the resident’s face sheet did not include a diagnosis of pain. Record review showed the resident was a [AGE]-year-old male admitted on [DATE] and remitted on 7/23/2025 with diagnoses including bipolar disorder, dementia, and diabetes. The face sheet dated 6/3/26 did not list pain as a diagnosis, even though the resident’s history and physical dated 4/23/2025 documented pain, and the care plan had a focus on pain. Additional record review showed the resident’s June 2026 physician orders included Morphine Sulfate 30 mg, one tablet twice daily, and the resident stated he had experienced pain for years due to an old military back injury. The BIMS assessment completed 5/13/26 showed a score of 14, indicating intact cognition. The MDS nurse stated she was responsible for entering diagnoses on face sheets and that the pain diagnosis had not been entered, and she had not yet audited diagnoses against the corresponding histories and physicals. The ADON stated he had been in his role for two months and had not yet audited all prior admissions for face sheet accuracy. The facility policy stated documentation in the medical record would be objective, complete, and accurate.
Incomplete influenza vaccination records
Penalty
Summary
The facility failed to ensure complete clinical records for two residents reviewed for vaccination status. For one resident admitted on 07/29/25 and another admitted on 08/05/21, there was no evidence in the EMR that either resident was offered, received, or declined the 2025 influenza vaccine. The missing documentation was identified during clinical record review and involved the residents' vaccination status in the record. During interviews, the DON stated that RN4 destroyed the 2025 consents and records for the influenza vaccines, and the Administrator stated that RN4 destroyed all records associated with the 2025 influenza vaccination status. The HIM stated that the IP was typically responsible for resident vaccination data and that RN4 should have entered the influenza information into each resident's EMR, but this was not done. The DON also stated she had delegated resident vaccination responsibilities to RN4 when he was hired, and a facility policy on retention of medical records indicated discharged residents' medical records were to be retained for 7 years from the date of service.
Incomplete Documentation of Elevated Heart Rate and Medication Administration
Penalty
Summary
The facility failed to maintain complete and accurate medical records for one resident. Resident #2 was admitted with diagnoses including cerebral infarction, hypertension, atherosclerotic heart disease, and inappropriate sinus tachycardia. The resident’s heart rates from one period in the record ranged from 57 to 89 bpm, but the MAR documented a heart rate of 122 bpm at 9:00 AM on one date. Nursing progress notes, evaluations, and the vital sign section of the electronic medical record did not show that the resident’s heart rate was reassessed between 9:00 AM and 8:00 PM, and there was no documentation about whether the heart rate decreased or whether the resident had symptoms related to the elevated heart rate. The MAR also showed that at 8:00 PM the medications Atorvastatin, Famotidine, Metoprolol, and Acetaminophen were signed off as not given because the resident had passed away suddenly. However, a change in condition note documented that the resident was assessed with no pulse, no BP, and no respiration at 10:00 PM, with a code blue and 911 called, and paramedics continuing CPR until the resident was pronounced deceased at 10:36 PM. RN #12 stated she gave the evening medications at 9:00 PM but did not sign the MAR until later, and the DON confirmed that the medical record did not reflect the medications were given or the resident’s status as described in the nurse’s statement.
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