F0575

C

Outdated State Agency Complaint and Posting Information

Lancaster, Texas Survey Completed on 03-06-2026

Penalty

No penalty information released

Summary

The facility failed to post an accurate and updated list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups, including the State Survey Agency and State licensure office, as required. Surveyors observed multiple postings in public areas that still referenced the Texas Department of Aging and Disability Services (DADS), an agency that dissolved in 2017, instead of the current Health and Human Services Commission (HHSC). One posting titled "How to File a Complaint" stated that DADS hoped individuals were satisfied with care and directed complaints to DADS at a listed phone number and website, and was dated July 2007. Another posting titled "Notice" stated that inspection and survey information by representatives of DADS must be posted for public inspection, listed the DADS website, and was dated June 2006. A third posting regarding "Reporting Reasonable Suspicion of a Crime" listed a contact number for the local police department and a DADS phone number, with no date indicated.

A review of the DADS website by surveyors showed that the site was not in service and confirmed that DADS had dissolved in 2017. The phone number listed on the outdated postings was found to be the current complaint and incident intake number for HHSC, but the postings themselves had not been updated to identify HHSC as the pertinent state agency. During interviews, the Administrator stated she had been in the role for four months and had not reviewed the postings since starting. She indicated she was unsure how she would know the postings were outdated and later stated she did not think having outdated postings would affect residents because the phone number was the same and the difference between agencies did not matter. When asked via email, the Administrator confirmed the facility did not have a policy regarding postings.