Failure to Provide Mandatory Effective Communication Training to Direct Care Staff
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
Facility staff failed to ensure that all direct care staff received mandatory training on Effective Communication, as evidenced by a review of six employee files. Specifically, the files for three Geriatric Nursing Assistants and one Registered Nurse did not contain documentation showing completion of the required training. During the survey, the Human Resources Director was unable to provide evidence that the training had been completed for these staff members. Additionally, the Corporate Nurse confirmed that education records were not systematically maintained, making it impossible to determine if or when the training was provided.