Failure to Serve Meals at Scheduled Times
Penalty
Summary
The facility failed to provide meals at scheduled times, as evidenced by multiple months of Resident Council Minutes documenting repeated complaints about late meal service, particularly at dinner. Residents reported that meals were consistently late, with some instances of missing trays and a lack of available alternatives when main selections ran out. The delays in meal service also caused staff to rush residents during meals, which interfered with evening activities. These issues were corroborated by direct interviews with several residents and a family member, all of whom confirmed the ongoing problem of late meal delivery. Observation of scheduled meal times indicated that breakfast, lunch, and dinner were set within specific time frames, but staff and administrative interviews acknowledged ongoing inconsistency in adhering to these times. The administrator confirmed that meal timing had been problematic and noted a recent change in the Dietary Manager, but did not indicate that the issue had been resolved. The deficiency affected all residents who received nutrition from the kitchen, with a facility census of 96.