Verbal Abuse by CNA During Resident Shower Refusal
Penalty
Summary
A resident with intact cognitive function and multiple medical diagnoses, including Type 2 Diabetes, Hypertension, Major Depressive Disorder, Hyperlipidemia, Asthma, and Neuromuscular Dysfunction of the Bladder, was involved in a verbal altercation with a Certified Nursing Assistant (CNA). The incident occurred when the resident refused a shower, leading to a heated exchange where both the resident and CNA raised their voices and exchanged insults, including profanity. The altercation was witnessed by multiple staff members, who reported that the CNA responded inappropriately by yelling and engaging in a back-and-forth argument with the resident. The facility's investigation confirmed that the CNA's conduct violated the facility's abuse policy, which prohibits verbal abuse such as humiliation, harassment, and the use of language intended to provoke fear or shame. Staff interviews corroborated that the CNA's behavior was unprofessional and not in accordance with expected standards of care. The incident resulted in the resident feeling upset and that their rights had been violated.