Verbal Abuse of Resident by LPN
Penalty
Summary
A resident with a Brief Interview for Mental Status (BIMS) score of 14 out of 15 experienced verbal abuse from an LPN. The incident occurred when the LPN spoke aggressively and loudly to the resident after the resident asked a question, resulting in the resident becoming visibly upset and crying. The resident later reported feeling angry and hurt during a psychological supportive care session. Multiple staff members provided written statements confirming that the LPN used an aggressive tone and loud voice when addressing the resident. The facility's investigation, including witness interviews and review of the resident's medical record, substantiated that verbal abuse had occurred. The Nursing Home Administrator concluded that the incident constituted verbal abuse based on the evidence collected.