Failure to Promptly Distribute Resident Mail
Penalty
Fine: $117,715
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to ensure that residents received their mail in a timely manner, as required by facility policy. A complaint was reviewed indicating that a resident reported the Business Office was holding resident mail longer than appropriate. Interviews with the Business Office Manager revealed that when they began working at the facility, there was a backlog of undelivered resident mail due to the previous manager working remotely and not being present to distribute mail. The current Business Office Manager confirmed that they found and distributed the backed-up mail upon starting their position. Facility records, specifically the Resident Handbook, state that mail and other deliveries are to be promptly forwarded to residents.