Delayed Call Light Response Times
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to provide timely responses to resident call lights, as evidenced by multiple observations and resident interviews. Three separate instances were documented where call lights remained unanswered for periods ranging from 17 to 35 minutes. Residents reported that it routinely took staff over 15 minutes, and in some cases up to 40 minutes, to respond to their requests for assistance. These delays were directly observed by surveyors, who noted specific times when call lights were activated and the length of time before staff entered the rooms. The facility census at the time was 86 residents, and the administrator confirmed that the expectation was for call lights to be answered in less than 15 minutes.