Failure to Promote Homelike Dining Experience and Dignified Meal Assistance
Penalty
Summary
The facility failed to promote a homelike dining experience for its residents, as observed during meal service. Three residents who dined communally in the main dining room were served their meals on trays, with staff failing to remove the plated food, eating utensils, and drinks from the serving trays onto the table. One of the residents confirmed that staff do not move the trays, and the Director of Nursing acknowledged that it is the facility's expectation for staff to remove food from serving trays to encourage a homelike environment. Additionally, a dependent resident with quadriplegia and intact cognition was observed being assisted with a meal by a CNA who stood at the bedside rather than sitting, as is expected for feeding residents. The CNA confirmed her practice of standing while assisting this resident, stating it was easier for him, despite knowing the expectation to sit while feeding. These actions were inconsistent with the facility's policy to treat all residents with kindness, dignity, and respect.