Failure to Serve Full Food Portions During Meal Service
Penalty
Summary
The facility failed to serve full portions of food to several residents during meal preparation, as observed during a lunch meal service. Specifically, staff did not fill the designated serving scoops completely when serving ground pork chop and red potatoes to identified residents. The planned menu and portion sizes were clearly outlined, with the expectation that a full #6 scoop of pork and a full #8 scoop of potatoes be provided per the menu requirements. However, staff were observed providing less than the full scoop to multiple residents. The facility's policy on kitchen weights and measures requires food service staff to be trained in proper use of serving utensils and portion control, with clear guidelines for measurement and utensil use. Despite these policies, the observed meal service did not meet the established standards, resulting in residents not receiving the full portions as planned. The deficiency was confirmed through staff interviews and direct observation.