Failure to Offer, Educate, and Document Influenza and Pneumococcal Vaccinations
Summary
The facility failed to ensure that residents were properly offered, screened, educated, and administered influenza and pneumococcal vaccinations as required by policy and CDC guidance. Record reviews revealed that there was no documented evidence of pneumococcal vaccinations, consent/declination forms, screenings, or education for any residents during the specified review period. For influenza vaccinations, while some residents were listed as having received or refused the vaccine, there was no documentation of consent, declination, or education for any of these cases. Interviews with the DON and other facility leadership confirmed the absence of required documentation and a lack of knowledge regarding the vaccination process, with missing forms and unclear responsibilities for ordering and administering vaccines. Several residents and their guardians reported not being offered or educated about influenza or pneumococcal vaccines upon admission or during their stay. In multiple cases, residents who would have accepted the vaccines were not given the opportunity, and guardians were not informed or consulted. The facility's immunization reports and medical records consistently lacked evidence of vaccine offers, education, or documentation of consent or refusal, even for residents with significant risk factors such as chronic respiratory conditions, dementia, or immunocompromised states. The facility's own policies required assessment, education, and documentation for both vaccines, but these procedures were not followed. The deficiency affected multiple residents, including those who were hospitalized for pneumonia or COVID-19-related complications, and in at least one case, a resident died after being hospitalized for pneumonia. Facility leadership, including the DON, Administrator, and Infection Preventionist, were unaware of the vaccination status or related hospitalizations for several residents. The lack of an effective system to manage and document vaccinations had the potential to affect all residents in the facility, as confirmed by the absence of records and interviews with staff and residents.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
Failure to Offer Recommended Pneumococcal Vaccination: A resident with moderately impaired cognition and diagnoses including kidney disease, dementia, and diabetes had documentation showing prior PCV13 and PPSV23 immunizations, but the medical record did not show shared clinical decision-making or that PCV20/21 had been offered or given. The IP confirmed the resident should have been offered an additional pneumococcal vaccine and did not see that this occurred before survey start; the facility policy stated vaccines would be offered per current CDC guidance.
Influenza vaccine consent and declination documentation was incomplete for two residents. One resident received the flu vaccine without documented education, and another resident declined the vaccine without documented education or a signed declination form. Administrative staff reported there were no current signed consents or declinations, and the facility policy required use of the Patient/Resident Declination/Authorization Form.
Failure to Offer Eligible Pneumococcal Vaccine: A resident with diabetes and Parkinson’s disease had documentation of prior PCV13 and PPSV23 immunizations, making the resident eligible for PCV20 or PCV21 after the required interval. However, the EHR lacked evidence that the resident or representative was offered, educated on, or provided the vaccine, and the DON and ADON confirmed the facility had not offered a PCV vaccine.
Failure to Offer Recommended Pneumococcal Vaccination Updates: The DON, pharmacy, and nursing staff did not ensure two residents were offered pneumococcal vaccine updates based on CDC PneumoRecs guidance. One resident with dementia, CKD, CHF, and COPD had prior PPSV23 and was not offered the recommended PCV update during short-term rehab before moving to LTC status; another resident with hepatic encephalopathy and NASH had prior PPSV23 and PCV13 but was also not offered the recommended PCV20/PCV21 update. Both residents stated they would have accepted vaccines if offered.
A resident with Alzheimer's disease and severe dementia with psychotic disturbance consented to receive the pneumococcal vaccine, but the medical record contained no documentation that it was administered. The DON confirmed the resident did not receive his immunizations.
Failure to Offer Updated Pneumococcal Vaccination: The facility failed to ensure two residents were offered and/or provided updated pneumococcal vaccination per CDC guidance. One resident over age 65 with DM2, kidney failure, and DVT had records showing prior PCV13 and PPSV23 but no evidence of PCV20 or PCV21, and the chart stated the vaccine was not indicated and the resident was up to date. Another resident, younger than 65 with CAD, thyroid disease, and malnutrition, also had PPSV23 documented with no evidence of PCV20 or PCV21, while the consent form likewise stated the vaccine was not indicated and the resident was up to date.
Failure to Offer Recommended Pneumococcal Vaccination
Penalty
Summary
The facility failed to ensure that recommended pneumococcal vaccinations were offered and/or that shared clinical decision-making regarding pneumococcal vaccinations occurred for 1 of 5 residents reviewed for immunizations, R11. A CDC Pneumococcal Vaccine Timing for Adults chart dated 3/2025 indicated that adults 50 years and older who had received PCV13 at any age and PPSV23 at greater than 65 years may choose to receive PCV20 or PCV21. R11's quarterly MDS indicated R11 was [AGE] years old, had moderately impaired cognition, and was diagnosed with kidney disease, dementia, and diabetes. R11's Resident Vaccinations record dated 10/30/25 showed R11 received PPSV23 on 4/15/20, when R11 was greater than [AGE] years old, and PCV13 on 4/11/19. The record also showed R11 refused pneumovax dose 1 on 1/10/13. Review of R11's medical record did not show that shared clinical decision-making occurred or that PCV20/21 had been offered or administered. During an interview on 7/9/26 at 8:26 a.m., the infection preventionist confirmed she reviewed R11's record and stated that R11 should have been offered an additional pneumococcal vaccination, and that she did not see this had occurred before the survey start. The facility's Vaccine for Residents policy dated 4/22/25 stated vaccinations would be offered according to current CDC guidance.
Influenza Vaccine Consent and Declination Documentation
Penalty
Summary
The facility failed to offer and provide, or obtain an informed declination for, influenza vaccination for two residents. Resident 5's EMR documented that no education was provided when she received the influenza vaccine, although consent was documented as confirmed. Resident 8's EMR documented that no education was provided when he declined the influenza vaccine, and the facility was unable to provide a signed Patient/Resident Declination/Authorization Form for the flu vaccine. During interview, Administrative Staff A provided a handwritten list of residents, a copy of the influenza vaccine sticker showing the lot number, expiration date, and administration site, and reported that there were no current signed consents or declinations for the residents' influenza vaccines. Administrative Staff A also reviewed the EMR and stated that the nurse should have documented yes for education when administering the vaccine or when the resident refused. The facility policy stated that consent or declination for the influenza vaccine would be obtained and documented using the Patient/Resident Declination/Authorization Form, and that information regarding influenza and the influenza vaccine would be discussed with the resident and/or responsible party.
Failure to Offer Eligible Pneumococcal Vaccine
Penalty
Summary
The facility failed to ensure that 1 of 5 residents reviewed for immunizations, R12, was offered, educated on, and provided the pneumococcal vaccination series as recommended by the CDC. R12’s quarterly MDS showed admission to the facility with diagnoses including diabetes and Parkinson’s disease. The EHR documented that R12 received PCV13 on 9/25/19 and PPSV23 on 10/22/20. The CDC Adult Immunization Schedule dated 10/7/25 indicated that persons of R12’s age who previously received both PCV13 and PPSV23 should receive one dose of PCV20 or PCV21 at least 5 years after the last pneumococcal vaccine dose, making R12 eligible after 10/22/2025. However, the EHR lacked evidence that R12 or the resident representative had been offered, educated on, or provided PCV20 or PCV21. During interview, the DON and ADON confirmed that R12 was eligible for PCV20 or PCV21 and that the facility had not offered a PCV vaccine to R12.
Failure to Offer Recommended Pneumococcal Vaccination Updates
Penalty
Summary
The facility failed to offer recommended pneumococcal immunization updates for 2 of 5 residents reviewed for immunizations. One resident had diagnoses including dementia, chronic kidney disease, congestive heart failure, and chronic obstructive pulmonary disease, and his vaccine history showed receipt of PPSV23 in 2011. PneumoRecs VaxAdvisor recommended one dose of PCV15, PCV20, or PCV21 at least one year after the last PPSV23 dose, but the resident’s physician orders did not include vaccinations and the facility did not offer the update while he was in short-term rehabilitation; the DON stated the resident later moved to LTC status and missed the vaccine clinic held in April, with the next clinic planned for the end of July. The resident’s family member stated she could not recall the facility discussing additional vaccinations, but would have agreed if one had been recommended. The second resident had diagnoses of hepatic encephalopathy and nonalcoholic steatohepatitis, with moderately impaired cognition and substantial assistance or dependence for ADLs. Her vaccine history showed PPSV23 in 2017 and PCV13 in 2020, and PneumoRecs VaxAdvisor recommended one dose of PCV20 or PCV21 at least 5 years after the last pneumococcal vaccine dose. Her physician orders did not include vaccines, and she stated no vaccines had been offered or received since admission, though she would have accepted them if recommended. The DON stated vaccines would be recommended at the end of the resident’s short-term stay, and staff interviews showed immunization review was handled by the DON and pharmacy during vaccine clinics rather than by nursing staff assessing eligibility on admission.
Failure to Provide Ordered Pneumococcal Immunization
Penalty
Summary
The facility failed to ensure that each resident either received the pneumococcal immunization or had documentation of a medical contraindication or refusal. Resident 10, who was admitted with diagnoses including Alzheimer's disease and severe dementia with psychotic disturbance, had an Immunization Consent dated 3/4/26 indicating consent for the pneumococcal vaccine to be administered on 3/10/26. However, review of the medical record from 6/22/26 through 6/29/26 found no documentation that the pneumococcal vaccine was actually given. During an interview on 6/29/26 at 2:54 PM, the DON stated that Resident 10 did not receive his immunizations.
Failure to Offer Updated Pneumococcal Vaccination
Penalty
Summary
The facility failed to ensure 2 of 5 residents, R12 and R27, were offered and/or provided updated pneumococcal vaccination in accordance with CDC guidance. Review of the current CDC pneumococcal vaccine recommendations showed that adults age 65 and older who previously received PCV13 and PPSV23 at age 65 or older may receive PCV20 or PCV21, or no additional pneumococcal vaccines based on shared clinical decision making, and adults age 65 and older who received PCV13 at any age and PPSV23 before age 65 should receive a single dose of PCV20 or PCV21 at least 5 years after the last pneumococcal vaccine dose. R12's admission MDS indicated R12 was over age 65 and not up to date on pneumococcal vaccination, and the record stated R12 was not offered the pneumococcal vaccination. R12 had diagnoses including DM2, kidney failure, and DVT. Although R12's Resident Vaccine Administration Consent Form stated vaccines would be given per PCP order and CDC guidelines, it also stated a pneumococcal vaccine was not indicated and R12 was up to date. The MICC report showed R12 received PCV13 on 2/9/16 and PPSV23 on 3/17/15, with no evidence of PCV20 or PCV21 administration. R27's admission MDS indicated R27 was older than 50 and younger than 65 and was up to date on pneumococcal vaccination. R27 had diagnoses including coronary artery disease, thyroid disease, and malnutrition. R27's Resident Vaccine Administration Consent Form stated vaccines would be given per PCP order and CDC guidelines, but also stated a pneumococcal vaccine was not indicated and R27 was up to date. The MICC report showed R27 received PPSV23 on 7/30/18, with no evidence of PCV20 or PCV21 administration. During interview, the DON, who was also the IP, stated all residents were assessed on admission for vaccine status using the MIIC report and a pneumococcal vaccination application and would be offered any recommended vaccines, and stated all residents and/or resident representatives should be offered, educated on, and provided all recommended vaccinations. The facility policy required residents to be assessed within 5 days of admission for immunization status and eligibility for pneumococcal vaccine, and within 30 days to be offered the vaccine when indicated.
Trusted data from CMS and state health departments
Every citation, penalty and Plan of Correction is sourced from public CMS records (latest release August 26, 2026) and official state health department websites — never guesswork.
In your survey window? See what surveyors are citing.
The Survey-Prep Report maps your facility's risk from 12 months of CMS and state citation data — what's being cited around you and what to check first. $129 one-time.