F0728 F728: Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
D

Facility Fails to Ensure Proper Training and Certification of Nurse Aides

Complete Care At Regent LlcHackensack, New Jersey Survey Completed on 02-03-2025

Summary

The facility failed to ensure that Temporary Nurse Aides (TNAs) were enrolled in a Certified Nurse Aide (CNA) training program and completed their certification as mandated by the Centers for Medicare and Medicaid Services (CMS) and the New Jersey Department of Health (NJDOH). Specifically, the facility did not have documented evidence that TNAs were enrolled in school prior to the deadline and completed their CNA certification by the required date. Additionally, there was no verification that non-certified nurse aides were enrolled and actively taking classes in a state-approved CNA Training Program, nor was there evidence of completion of Module 1 before assigning them independent resident duties. The surveyor's investigation revealed that two non-certified nurse aides, who were previously working as TNAs, were assigned to care for residents without the necessary documentation of their training or competency. The facility's staffing and assignment sheets indicated that these aides were listed as nurse aides, yet there was no evidence that they were working under the supervision of a certified nurse aide. Furthermore, the facility lacked a clear policy or program for the hiring, staffing, and assignments of non-certified nurse aides, contributing to the deficiency. Interviews with facility staff, including the Director of Nursing (DON) and the Director of Human Resources, highlighted a lack of proper documentation and oversight regarding the qualifications and assignments of TNAs and non-certified nurse aides. The facility's transition from a previous company resulted in missing employee files and job descriptions, further complicating the verification of staff qualifications. Despite the DON's efforts to address the issue upon their arrival, the facility continued to utilize TNAs and non-certified nurse aides without ensuring they met the necessary training and certification requirements.

Penalty

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Resources

Below are regulatory guidelines relevant to this citation:

See other F0728 citations in Ohio
Unqualified Nursing Assistant Worked Beyond Permitted Timeframe
F
F0728 F728: Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Short Summary

A nursing assistant who had completed CNA coursework but had not passed the state certification test was allowed to work as a CNA for longer than the four months permitted for uncertified aides. Human Resources confirmed the staff member continued working past the allowed period, resulting in non-compliance with staff qualification requirements and potentially affecting all residents.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Ensure Proper Training for Nursing Assistants
F
F0728 F728: Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Short Summary

The facility failed to ensure nursing assistants received required training before providing direct care, affecting all 46 residents. A nurse aide in training performed duties without formal training, and several nursing assistants were hired without being on the nurse aide registry or enrolled in training programs. The facility believed they had four months to enroll aides in classes, but some worked longer without enrollment.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

65.1% of Ohio facilities received at least one citation during their inspection in the last 12 months.Will yours be survey-ready?

Surveyors issued 55 serious citations across Ohio in the last 12 months. See exactly what they're citing.

Get ready for your next survey

See what surveyors are citing in Ohio and spot your risk areas before they do.

Monthly Citation Reports

Have you been cited for this tag?

Save hours drafting a compliant Plan of Correction — AI built on real approved POCs.

Plan of Correction Writer

Trusted data from CMS and state health departments

Every citation, penalty and Plan of Correction is sourced from public CMS records (latest release May 27, 2026) and official state health department websites — never guesswork.

Trusted by long-term care providers and associations.

Allegria Senior Living logo
FHCA logo
WeCare Centers logo
Care Rehab logo
An unhandled error has occurred. Reload 🗙