Failure to Coordinate Specialized Mental Health Services
Summary
The facility failed to ensure coordination of specialized mental health services for a resident with serious mental illness diagnoses, including bipolar disorder and schizophrenia. The deficiency occurred when the facility did not respond to the state-designated authority for further PASRR Level II needs, which is a tool used to ensure residents with certain mental illnesses receive the necessary care in the most appropriate setting. The resident was admitted in August 2024, and the PASRR Level II letter dated 8/21/24 indicated that facility staff were unresponsive to two or more separate attempts of communication within 48 hours of the Level I Screening. As a result of the facility's inaction, the PASRR Level II case was closed, and the facility was required to resubmit a new Level I Screening to reopen the case. The Minimum Data Set Case Manager (MDSCM) confirmed that the PASRR Level II was closed due to the agency's inability to contact anyone at the facility. A new PASRR Level I screening was completed on 9/18/24, which indicated the resident had serious mental illness diagnoses and required a PASRR Level II Screening. The facility's policy on PASRR indicated that all residents entering the facility should have a PASRR completed to determine if they are mentally ill and whether they need specialized services.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
A resident with multiple psychiatric diagnoses and mildly impaired cognition had Level II PASARR recommendations that were not implemented by facility staff. The PASARR outcome required 1:1 staffing due to a history of head banging and fire starting, removal of self-injurious items from reach, group therapy with a trained group therapist, a behavior management safety plan, and ongoing evaluation of psychotropic medications. Record review and interview with the staff member serving as Social Service Director confirmed that none of these interventions had been addressed or put into place, even though the resident had not displayed head banging, self-injurious behavior, or fire starting since admission.
A resident with existing diagnoses of dementia and mood disorders was given a new diagnosis of schizoaffective disorder, but staff did not update or resubmit the required PASRR Level I screening as mandated by facility policy and regulatory requirements. Interviews confirmed that staff were aware of the need for an updated PASRR following such changes, but the process was not completed.
The facility did not complete required PASRR screenings for two residents who began receiving hospice care, despite significant changes in their medical status and care needs. Both residents had complex medical histories and were dependent on staff, but no PASRR documentation was found or completed at the time hospice services were initiated.
A resident with multiple mental health diagnoses, including bipolar disorder, was not accurately represented on a PASRR Identification Screen when the assessor failed to indicate a mood disorder. The error was later discovered during a self-audit, revealing that the PASRR did not reflect all current diagnoses as required by facility policy.
A resident with multiple psychiatric diagnoses and prescribed psychotropic medications was admitted, but the PASARR only listed mood and anxiety disorders, omitting other diagnoses and all psychotropic medications. The Managed Care Coordinator confirmed these omissions, and the facility's policy requiring accurate PASARR coordination was not followed.
A resident with multiple mental health diagnoses was admitted after a PASARR level II evaluation required specialized behavioral health services, including a comprehensive psychiatric assessment and mental health counseling. The facility did not complete the psychiatric assessment until months later in response to an altercation, and there was no evidence the resident ever received or was referred for mental health counseling, contrary to the PASARR requirements.
Failure to Implement Level II PASARR Recommendations
Penalty
Summary
The facility failed to ensure that Level II PASARR recommendations were implemented timely and appropriately for one resident. The resident was admitted with multiple psychiatric diagnoses, including bipolar disorder, schizoaffective disorder, personality disorder, anxiety disorder, obsessive compulsive disorder, post-traumatic stress disorder, and attention deficit hyperactivity disorder, and was assessed as having mildly impaired cognition on a quarterly MDS assessment. A Notice of PASRR Level II Outcome dated 08/25/25 specified several recommendations: 1:1 staffing due to a history of head banging and fire starting, keeping self-injurious items out of reach, provision of group therapy with a trained group therapist, development of a behavior management safety plan to decrease inappropriate behaviors and ensure safety, and ongoing evaluation of the effectiveness of current psychotropic medications on target symptoms. Record review and staff interview showed that these PASARR recommendations were not addressed or implemented as required. The Business Office Manager, who was serving as Social Service Director at the time the Level II PASARR recommendations were issued, confirmed that the recommended 1:1 staffing, environmental controls to remove self-injurious items, group therapy, behavior management safety plan, and ongoing psychotropic medication evaluation had not been put into place. The same staff member also confirmed that the resident had not exhibited head banging, self-injurious behavior, or fire starting since admission, but the PASARR-directed interventions still had not been implemented.
Failure to Update PASRR Following New Psychiatric Diagnosis
Penalty
Summary
The facility failed to ensure that a Preadmission Screening and Resident Review (PASRR) Level I was updated and resubmitted after a new diagnosis of a serious mental illness was added for one resident. Record review showed that the resident initially had diagnoses of dementia/Alzheimer's disease, mood disorder, and major depressive disorder, but later received an additional diagnosis of schizoaffective disorder. There was no evidence in the clinical record that a new or updated PASRR Level I form was completed or submitted following this new diagnosis. Interviews with the Social Services Director confirmed that a new PASRR Level I should have been completed when the psychiatric diagnosis was added, and the Administrator stated it was her expectation that the PASRR be accurate and resubmitted in such cases. The facility's policy also required PASRR updates upon significant changes in condition or new psychiatric diagnoses. Despite these expectations and policies, the required PASRR update was not performed for the resident after the new diagnosis.
Failure to Complete PASRR for Residents Initiated on Hospice Services
Penalty
Summary
The facility failed to complete the required Preadmission Screening and Resident Review (PASRR) for two residents who began receiving hospice services. Both residents had significant medical histories, including dementia, anxiety, and other chronic conditions, and were dependent on staff for most or all activities of daily living. Despite these changes in their care needs, there was no evidence that a PASRR was completed or updated when hospice services were initiated for either resident. Record reviews confirmed that neither resident had a PASRR completed at the time of their significant change in status, specifically when they were admitted to hospice care. This was further verified through an interview with the Social Service Designee, who acknowledged the absence of PASRR documentation for both residents during this transition. The deficiency was identified during a review of residents receiving hospice services, affecting two out of two residents reviewed in this category.
Plan Of Correction
F644 Urbana Health and Rehab wishes to point out to any person who reviews this document that we do not necessarily agree with the citations with which we were cited. However, the law requires us to prepare a plan of correction for the citations regardless of whether we agree with them or not. Thus, we have prepared such a plan as noted below. Please note though, that this plan does not constitute an admission that the citations are either legally or factually correct. This plan of correction is not meant to establish any standard of care, contract, obligation, or position and Urbana Health and Rehab reserves all rights to raise all possible contentions and defenses in any civil or criminal action or proceeding. Please accept 7/30/25 as the facility's allegation of compliance date. The facility failed to ensure that PASRR were completed for residents #14 and #3 regarding significant changes in condition and hospice enrollment. Step 1: Social Services promptly completed PASRRs on residents #14 and #3 for their significant change in condition. Completed on 6/12/25. Step 2: Social Services to complete an audit on all residents in the last year who have significant changes and admitted to hospice services. Completed on 6/26/25. Step 3: LNHA to provide education to IDT on process of discussing residents with significant change and possible hospice admission at morning clinical meeting, weekly resident review, and weekly PASRR meeting. Education completed by 6/30/25. Step 4: To monitor and maintain ongoing compliance, LNHA will audit PASRR weekly log and MDS Sig Changes assessments weekly x4, then monthly x2 to ensure PASRRs are being completed for residents with Sig Changes and admissions to hospice. Results of the audits will be forwarded to the facility QAPI committee for further review and recommendation. --- F0657 Urbana Health and Rehab wishes to point out to any person who reviews this document that we do not necessarily agree with the citations with which we were cited. However, the law requires us to prepare a plan of correction for the citations regardless of whether we agree with them or not. Thus, we have prepared such a plan as noted below. Please note though, that this plan does not constitute an admission that the citations are either legally or factually correct. This plan of correction is not meant to establish any standard of care, contract, obligation, or position and Urbana Health and Rehab reserves all rights to raise all possible contentions and defenses in any civil or criminal action or proceeding. Please accept 07/30/25 as the facility's allegation of compliance date. The facility failed to ensure residents #29 and #39 received routine care conferences. Step 2: NHA will audit the care conference schedule and compare to Comprehensive assessments and make adjustments to the care conference schedule as necessary by 6/30/25. Step 3: Social Services will be educated by LNHA on process of scheduling care conferences timely in accordance with Comprehensive assessment schedule. Education completed by 6/30/25. Step 4: Administrator will monitor compliance by auditing Care Conference completion weekly x4 weeks, then monthly x2 months. The results of the audits will be submitted to the QAPI committee for further review.
Failure to Accurately Complete PASRR Identification Screen for Mental Illness Diagnoses
Penalty
Summary
The facility failed to ensure that a Preadmission Screening and Resident Review (PASRR) Identification Screen was completed accurately to reflect all of a resident's mental illness diagnoses. Specifically, a resident admitted with diagnoses including paranoid schizophrenia, bipolar disorder, anxiety disorder, and other specified depressive disorder had a PASRR Identification Screen completed for a significant change in condition. During this assessment, the assessor did not check the box for a mood disorder, despite the resident having a diagnosis of bipolar disorder, which qualifies as a mood disorder. This omission resulted in the PASRR not accurately reflecting the resident's mental health status at the time of the review. A subsequent self-audit by the Social Service Designee (SSD) identified the inaccuracy in the previous PASRR screen, leading to the completion of a new PASRR Identification Screen that correctly included the mood disorder diagnosis. The SSD acknowledged that audits of PASRRs were conducted every three to four months, but the inaccurate PASRR had not been identified or corrected in a timely manner. The facility's policy required accurate completion of PASRRs upon significant changes in condition, but this was not followed in this instance, resulting in the deficiency.
Failure to Accurately Complete PASARR for Resident with Psychiatric Diagnoses
Penalty
Summary
The facility failed to ensure that the Preadmission Screening and Resident Review (PASARR) was completed accurately for a resident with multiple psychiatric diagnoses. The resident was admitted with a history of bipolar disorder, schizoaffective disorder, visual and auditory hallucinations, cognitive communication deficit, inadequate social skills, anxiety, and adult antisocial behavior. Despite these diagnoses and the use of several psychotropic medications, the PASARR completed for the resident only listed mood disorders and panic or other severe anxiety disorders, omitting other relevant diagnoses and all psychotropic medications. A review of the resident's Minimum Data Set (MDS) indicated the resident was cognitively intact, and current physician orders included multiple psychotropic medications for the management of their psychiatric conditions. During an interview, the Managed Care Coordinator confirmed that the PASARR did not include any psychotropic medications or additional diagnoses beyond mood disorder and panic or other severe anxiety disorders. The facility's policy requires coordination with the PASARR program to ensure accurate assessment and care planning for individuals with mental disorders, intellectual disabilities, or related conditions, but this was not followed in this case.
Plan Of Correction
Tag: F 0644 The facility will ensure the PASARR is completed accurately. PASARR for resident #10 has been updated by social service designee to include all diagnoses and antipsychotic medications. Social services or designee will complete a whole house audit to determine if PASARR is accurate by 6/25/25. Administrator will provide social service designee with education regarding PASARR process on 6/17/25. Administrator or designee will audit 3 PASARRs weekly for 4 weeks. Audit results will be reviewed by the QAPI committee for further recommendations.
Failure to Provide Required Specialized Behavioral Health Services After PASARR Level II Evaluation
Penalty
Summary
The facility failed to provide required specialized behavioral health services to a resident with significant mental health diagnoses, as mandated by the state-designated mental health authority following a PASARR level II evaluation. The resident, who had diagnoses including anxiety, depression, bipolar disorder, and psychophysiologic insomnia, was admitted after being approved for nursing facility placement with the stipulation that specialized services, such as a comprehensive psychiatric assessment and mental health counseling, be provided. However, review of the medical record showed that a comprehensive psychiatric assessment was not completed until several months after admission, and only in response to a resident-to-resident altercation and ongoing aggression, rather than as part of the required specialized services. Additionally, there was no evidence that the resident was ever seen, assessed for, or referred to mental health counseling, as required by the PASARR level II determination. Staff interviews confirmed the absence of documentation for mental health counseling and indicated a lack of awareness regarding the completion of the required psychiatric assessment. The facility's policy outlined the process for PASARR screenings and the provision of specialized services, but these requirements were not met for the resident in question.
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