Late NOMNC Delivery. A resident’s NOMNC for ending Medicare-covered skilled services was signed only 1 day before services ended, and the NHA confirmed it was not provided within the required 48-hour advance timeframe.
A facility failed to display required written information for residents and/or their responsible person on how to apply for Medicare and Medicaid benefits and how to receive refunds for previous payments covered by Medicare and Medicaid. Surveyors observed the missing information on the First Floor, Second Floor nursing unit, and Fourth Floor nursing unit, and the NHA confirmed the omission.
The facility failed to display written information on how to apply for Medicare and Medicaid benefits and how to receive refunds for previous payments covered by Medicare and Medicaid on two nursing units, including the [NAME] and Garden units. Surveyors observed the missing information, and the NHA later confirmed the deficiency.
Surveyors found that the facility did not display required written information in common posting areas, such as the lobby and hallways near nursing units, explaining how residents and their representatives can apply for and use Medicare and Medicaid benefits and obtain refunds for previous payments covered by those programs. During an interview, the NHA confirmed that this information was not posted anywhere in the building, resulting in noncompliance with state requirements for licensee responsibility and management.
The facility did not display required written information about how to apply for and use Medicare and Medicaid benefits, or how to receive refunds for previous payments covered by these benefits. This was confirmed during observations and an interview with the NHA.
The facility failed to display required written information for residents and/or their responsible person on how to apply for Medicare and Medicaid benefits and how to receive refunds for previous payments covered by those benefits. Surveyors found the posting board between hall 1 and hall 2 lacked the required information and was blocked by two cart stations, and the NHA confirmed the obstruction and missing posting.
Failure to display required Medicare and Medicaid information. The facility did not post written information for residents and/or their responsible person on how to apply for Medicare and Medicaid benefits or how to receive refunds for previous payments covered by those benefits. Observations in the main lobby and on the G and 1 wings showed the required information was missing, and the NHA confirmed the omission.
The facility did not display written information on how to apply for Medicare and Medicaid benefits or how to receive refunds for previous payments covered by these programs on either the West Wing or East Wing. This was confirmed by observation and staff interview.
The facility did not display written information for residents or their responsible persons on how to apply for Medicare and Medicaid benefits or obtain refunds for payments covered by these programs, as confirmed by observation and the DON.
The facility did not display required written information about applying for Medicare and Medicaid benefits or obtaining refunds for previous payments covered by these programs on both nursing floors, as confirmed by observations and the NHA.
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