Northern Lights Hcc
Inspection history, citations, penalties and survey trends for this long-term care facility in Washburn, Wisconsin.
- Location
- 706 Bratley Dr, Washburn, Wisconsin 54891
- CMS Provider Number
- 525567
- Inspections on file
- 19
- Latest survey
- November 12, 2025
- Citations (last 12 mo.)
- 25
Citation history
Health deficiencies cited at Northern Lights Hcc during CMS and state inspections, most recent first.
A resident with severe cognitive impairment and chronic respiratory conditions who tested positive for COVID-19 was not consistently monitored or assessed for changes in condition, and the provider was not notified of new or worsening symptoms as required by facility policy and physician orders. Despite multiple documented changes in vital signs and respiratory status, provider notification did not occur until the resident became minimally responsive and hypoxic, resulting in emergency hospital transfer.
The facility failed to report two incidents of possible neglect to the State Agency as required. In one case, a resident with cognitive and physical impairments suffered a fall with fracture that was not reported. In another, a resident with severe cognitive impairment and respiratory issues experienced a decline in condition and a subsequent complaint of neglect, which was also not reported. Leadership interviews revealed confusion about reporting responsibilities and requirements.
The facility did not thoroughly investigate or report two separate incidents involving potential neglect: one involving a resident with severe cognitive impairment who experienced a significant decline in respiratory status without timely provider notification, and another involving a resident with moderate cognitive impairment who suffered an unwitnessed fall resulting in a fracture. In both cases, required investigations and state reporting were not completed, and the facility's own policies were not followed.
Three residents with cognitive and physical impairments experienced multiple falls, including incidents resulting in head laceration and fracture, without thorough root cause investigations, new safety interventions, or consistent care plan updates. Required post-fall assessments, injury monitoring, and IDT reviews were not documented, and interventions were often not adjusted to address the causes of repeated falls.
A resident with Alzheimer's and dementia eloped from a facility through an unalarmed door that was known to not shut properly. The resident's care plan included 15-minute checks, which were not consistently completed, and staff were unaware of the requirement. The door, used frequently by staff, was not repaired despite known issues, and staff were not educated on the door's problems or elopement procedures, leading to a finding of immediate jeopardy.
The facility failed to maintain sanitary conditions in food storage and service, affecting all residents. Expired chocolate milk was found, dishwasher temperature logs were incomplete, and test strips were expired. Staff did not wear hairnets properly, and a cook handled food with contaminated gloves. Maintenance work occurred in the kitchen during meal service without proper hair restraints, and the Nursing Home Administrator did not address the issue.
The facility submitted inaccurate staffing data to CMS, affecting all 39 residents. Due to a payroll system change, data for Quarter 3 2023 was inaccessible, leading to reported failures in 24-hour licensed nursing coverage. Quarter 4 2023 data showed issues like low weekend staffing and no RN hours, but reviews confirmed appropriate scheduling. The inaccuracies were due to incorrect staff coding during data submission.
The facility failed to implement restorative and Functional Maintenance Programs (FMP) for residents, leading to missed opportunities for care. A resident was observed without a required palm protector, and staff were unaware of FMPs due to a lack of formal programs and issues with electronic record transitions. The deficiency affected multiple residents, with care plans missing FMPs until surveyor intervention.
The facility failed to provide adequate staffing, resulting in insufficient care for residents. Staffing levels fell short of the facility's assessment, impacting the implementation of Functional Maintenance Programs, meal assistance, and personal hygiene care. Residents with pressure injuries were not repositioned as required, and staff expressed concerns about chronic understaffing affecting their ability to provide necessary care.
The facility failed to provide required written bed hold notices and reasons for transfer to two residents during hospital transfers, as per their policy. Despite the policy's requirement for such documentation, neither resident received the necessary notices, and the Director of Nursing confirmed this oversight.
A long-term care facility failed to provide adequate assistance with activities of daily living for residents dependent on staff. One resident did not receive proper hygiene care, another was left unsupervised during meals, leading to inappropriate behaviors, and a third was not repositioned or offered toileting assistance for several hours, resulting in incontinence. Staff acknowledged the oversights, and the Director of Nursing confirmed the expectations for care.
A resident with multiple medical conditions, including diabetes and an amputation, was not repositioned regularly, leading to inadequate wound care. The resident was left in a wheelchair for long periods without repositioning or toileting assistance, despite having open sores. Additionally, an LPN failed to follow proper infection control practices during wound care, not changing gloves or sanitizing hands between steps, and incorrectly applying Santyl ointment. Staff interviews confirmed the resident should have been repositioned every two hours, but this was not consistently done.
A resident with multiple pressure injuries did not receive adequate care and prevention measures in a facility. The resident was not repositioned as required, leading to prolonged pressure on existing wounds. The wound nurse inaccurately staged the wounds, and the registered nurse failed to follow proper hand hygiene and wound care procedures. Interviews revealed that the resident was concerned about the lack of repositioning and worsening wounds, while staff confirmed the need for repositioning every two hours.
Two residents were prescribed Trazodone for insomnia without comprehensive sleep assessments or monitoring to evaluate the medication's effectiveness. The facility's policy emphasizes non-pharmacological interventions before medication, but the process of conducting sleep monitoring and assessments was not followed, leading to the deficiency.
CNAs failed to perform hand hygiene as required while providing care to a resident dependent on staff for mobility and hygiene. Despite facility policies mandating handwashing before and after resident contact and between glove changes, CNAs did not adhere to these guidelines during peri-care and other tasks, risking infection spread.
Failure to Notify Provider and Monitor Resident with COVID-19
Penalty
Summary
A deficiency occurred when a resident with multiple respiratory diagnoses, including pneumonia, COPD, and chronic respiratory failure, tested positive for COVID-19 and did not receive consistent monitoring and assessment for changes in condition as required by facility policy and physician orders. The resident, who had severe cognitive impairment and was on continuous oxygen therapy, exhibited several changes in symptoms and vital signs over several days, including new onset of wheezing, productive and non-productive cough, elevated temperatures, increased oxygen requirements, and changes in lung sounds. Despite these changes, there was no documentation that the provider was notified in a timely manner, as required by both facility policy and physician orders. The facility's policy required immediate provider notification for acute illness or significant changes in a resident's physical status, including new or worsening symptoms. Physician orders specifically directed staff to monitor for COVID-19 symptoms every shift and to notify the provider immediately if any symptoms were noted. However, documentation showed that after the resident tested positive for COVID-19, there were multiple instances where new or worsening symptoms were observed—such as changes in lung sounds, increased oxygen needs, and elevated temperatures—but the provider was not notified until the resident became minimally responsive and hypoxic several days later. Interviews with nursing staff and the DON confirmed that any new symptoms or changes from baseline, especially in a COVID-19 positive resident, should have prompted immediate provider notification and documentation. The failure to notify the provider and to document these communications was acknowledged by staff and leadership during interviews. The resident was ultimately transferred to the hospital in acute distress with hypoxia and altered mental status, but there was no evidence of provider assessment or intervention between the initial positive COVID-19 test and the emergency transfer.
Failure to Timely Report Suspected Abuse and Neglect
Penalty
Summary
The facility failed to implement its policies and procedures for the timely reporting of suspected abuse, neglect, or theft, as required by section 1150B of the Act and state law. Specifically, the facility did not report two separate incidents involving possible neglect to the State Agency within the required timeframe. In the first case, a resident with moderate cognitive impairment and significant physical limitations experienced an unwitnessed fall resulting in a left humerus fracture. The incident was not reported to the State Agency as possible neglect, and no Misconduct Report was initiated, despite facility policy requiring immediate reporting of such events. In the second case, another resident with severe cognitive impairment and multiple comorbidities, including respiratory failure and emphysema, experienced a decline in respiratory status after testing positive for COVID-19. The resident developed new and worsening symptoms over several days, but the provider was not notified until the resident was found unresponsive and subsequently hospitalized. Following the hospitalization, the resident's POA filed a complaint alleging neglect due to insufficient monitoring and delayed intervention. This allegation was not reported to the State Agency, and no investigation or Misconduct Report was initiated. Interviews with facility leadership revealed confusion and lack of clarity regarding the responsibility and process for reporting such incidents. The Nursing Home Administrator and Director of Nursing provided inconsistent statements about which incidents should be reported and who was responsible for reporting. Both ultimately acknowledged that the incidents should have been reported to the State Agency prior to completing internal investigations, but this did not occur in either case.
Failure to Investigate and Report Alleged Neglect and Injury
Penalty
Summary
The facility failed to thoroughly investigate potential allegations of neglect for two residents. In the first case, a resident with severe cognitive impairment and multiple respiratory diagnoses tested positive for COVID-19 and subsequently developed new and worsening respiratory symptoms over several days. Despite these changes, the provider was not notified until the resident was found unresponsive and required emergency hospitalization. Following this event, the resident's Power of Attorney (POA) filed a complaint alleging neglect, specifically citing concerns that staff did not act on declining oxygen saturation until the resident became unconscious and that the resident was not adequately monitored. The facility did not initiate a thorough investigation into the allegation of neglect, nor did it report the incident to the State agency as required by policy. In the second case, another resident with moderate cognitive impairment, mobility limitations, and a history of falls experienced an unwitnessed fall resulting in a nondisplaced humerus fracture. The incident was discovered by a nurse, and the resident was transferred to the emergency room for evaluation. Although the interdisciplinary team reviewed the fall and implemented new interventions, the root cause of the fall was not clearly identified, and there was no documentation of staff or resident interviews or staff education to prevent future incidents. The incident was not reported to the State agency, and no misconduct report was initiated. In both cases, the facility's actions did not align with its own policy, which requires immediate reporting and thorough investigation of all alleged violations involving neglect. The Director of Nursing acknowledged during interviews that these incidents should have been considered potential neglect and reported accordingly, but this was not done.
Failure to Investigate and Prevent Resident Falls
Penalty
Summary
The facility failed to ensure that the resident environment was free from accident hazards and did not provide adequate supervision and interventions to prevent accidents for three residents. Multiple falls occurred among these residents, some resulting in injuries such as a head laceration and a fracture, yet the facility did not conduct thorough root cause investigations or implement new safety interventions after each incident. In several cases, care plans were not updated following falls, and there was a lack of documentation regarding post-fall assessments, monitoring of injuries, and interdisciplinary team (IDT) reviews as required by facility policy. One resident with severe cognitive impairment and significant physical assistance needs experienced an unwitnessed fall resulting in a head laceration and was transferred to the emergency room. There was no documentation of a root cause investigation, no new interventions were implemented, and the care plan was not updated. Additionally, after returning from the hospital, there was no documentation of monitoring the repaired laceration site for infection or status. This resident had a subsequent fall with similar deficiencies in post-fall investigation and intervention. Another resident with moderate cognitive impairment, hemiplegia, and a history of falls experienced multiple unwitnessed falls, often while attempting to self-transfer. Despite repeated incidents, there was no documentation of root cause investigations, new interventions, or care plan updates. In one instance, the intervention provided was not appropriate given the resident's documented behavior. A third resident with moderate cognitive impairment and a history of falls, including one with a major injury, also experienced multiple falls without consistent root cause analysis, new interventions, or care plan updates. In some cases, interventions implemented were already in place, and there was no documentation of family notification or IDT review.
Failure to Supervise Resident at Risk for Elopement
Penalty
Summary
The facility failed to adequately supervise a resident at risk for elopement, resulting in the resident leaving the building unsupervised. The resident, diagnosed with Alzheimer's disease and dementia, was assessed as having a severe cognitive impairment and was ambulatory without assistance. Despite being identified as an elopement risk and having a WanderGuard, the resident managed to elope through an unalarmed door, A6, which was known to not shut properly unless pulled tightly. This door was used frequently by staff and was not alarmed, allowing the resident to exit the facility unnoticed. The facility's care plan for the resident included 15-minute checks, which were not consistently documented or completed, particularly on the day of the elopement. The staff responsible for these checks was not aware of the requirement, leading to a lapse in supervision. The resident was found by staff from a nearby assisted living facility and returned by law enforcement, having been outside in freezing temperatures without adequate clothing. The facility's failure to repair the door and ensure staff were informed and compliant with the care plan contributed to the resident's unsupervised exit. Additionally, the facility's maintenance department was aware of the door's issues but had not completed necessary repairs or replacements. Despite receiving parts to fix the door, it remained improperly functioning, and daily checks on the door were not consistently performed. Staff were not formally educated on the door's issues or the procedures to follow in the event of an elopement, further exacerbating the risk to residents. This lack of action and communication led to a finding of immediate jeopardy due to the potential for serious harm to the resident.
Removal Plan
- A6 door alarmed.
- A6 door aligned/adjusted door and hinges.
- Aligned ANSI strike plate on door jam.
- Repaired door closer that was not attached to the door.
- Installed bolts on the screws that were stripped.
- Adjusted the preload on the door closer.
- Close/locked off both back hallway doors.
- Reverse locks so they open with a key.
- Education with SNF staff regarding residents being on 15-minute checks, purpose of 15 minute checks and further direction that need to be completed on the form.
- Direct care staff are to complete the form based on the instructions.
- A6 door audits are checked.
- Maintenance staff has been trained regarding door checks on the A6 door.
Sanitation Deficiencies in Food Storage and Service
Penalty
Summary
The facility failed to ensure food was stored and served under sanitary conditions, which had the potential to affect all 39 residents. During an initial tour of the kitchen, a surveyor observed expired chocolate milk containers in the line cooler, which were five days past their expiration date. The Culinary Director acknowledged the oversight and removed the expired milk, stating it was the responsibility of all dietary staff to dispose of expired items. Additionally, the dishwasher temperature logs were incomplete, with no documented temperatures for a specific period, and the Culinary Director could not explain the lapse. Further observations revealed that the facility's internal dishwasher temperatures were not routinely checked, and the test strips used for high-temperature dish machines were expired. New staff members were unsure of the purpose of these strips. During tray line service, a dietary aide was observed wearing a hairnet improperly, with long hair exposed, and the cook was seen touching ready-to-eat food with contaminated gloved hands. The cook used the same gloves to handle various surfaces and food items without changing them or washing hands, which violated the facility's policy on glove use. The surveyor also noted that during meal service, the Plant Operations Director and a roofer entered the kitchen without hairnets, set up a ladder, and removed a ceiling tile, which was not routine practice. The Nursing Home Administrator witnessed this but did not intervene. The Culinary Director later confirmed that maintenance work should not occur during food service and that all individuals entering the kitchen should wear appropriate hair restraints. These observations highlighted significant lapses in maintaining sanitary conditions in the kitchen, as per the facility's policies.
Inaccurate Staffing Data Submission
Penalty
Summary
The facility failed to ensure that the mandatory staffing data submitted to CMS was complete, accurate, and auditable, potentially affecting all 39 residents residing in the facility. During the review of the facility's Payroll Based Journal (PBJ) Staffing reports for Quarter 3 2023, Quarter 4 2023, and Quarter 1 2024, it was found that the facility could not provide payroll data for Quarter 3 2023 due to a switch in payroll systems. This resulted in a lack of access to the previous system's data. The PBJ data for Quarter 3 2023 indicated a failure to have licensed nursing coverage 24 hours a day, despite schedules showing that licensed nursing staff were scheduled for all shifts on the infraction dates. For Quarter 4 2023, the PBJ data triggered issues such as excessively low weekend staffing, no RN hours, and failure to have licensed nursing coverage 24 hours a day. However, upon review, RN hours were found to be appropriate, and licensed nursing staff were scheduled for all shifts on the infraction dates. The facility's Director of Nursing confirmed that the inaccurate PBJ data was due to existing staff not being coded correctly when data was submitted. The facility's assessment indicated that licensed nurses were scheduled for 40-48 hours per day, and nurse aides for 96-120 hours per day, which was consistent with the facility's census and assessment.
Failure to Implement Restorative and Functional Maintenance Programs
Penalty
Summary
The facility failed to implement restorative and Functional Maintenance Programs (FMP) to maintain or improve the functional abilities of residents, as observed by surveyors. The deficiency was noted in the care of multiple residents, including one resident who was observed without a palm protector device for her contracted left hand, despite having physician orders and an occupational therapy evaluation recommending its use. The resident's care plan and CNA care card did not address the use of the palm protector or FMP for range of motion (ROM), and there was a lack of data collection showing the completion of the resident's FMPs. The surveyor's investigation revealed that the facility did not have a formal restorative program in place, and there was no quality improvement plan developed to address the concerns related to FMPs not being implemented. The Director of Nursing acknowledged the lack of a formal program and the absence of a performance improvement plan. Additionally, the Assistant Director of Nursing noted that when the facility transitioned to a new electronic medical record system, not all residents' programs were transcribed and transferred, leading to a lack of awareness among staff about the residents' FMPs. The deficiency affected several residents, as their care plans did not include their FMPs until brought to the facility's attention by the surveyor. The lack of implementation of FMPs was a chronic issue, exacerbated by a nursing shortage and the absence of a restorative aide. The surveyor observed that residents were not encouraged or engaged in their restorative programs, and staff were unaware of the residents' FMPs, leading to missed opportunities for care and potential decline in residents' functional abilities.
Inadequate Staffing Leads to Deficient Resident Care
Penalty
Summary
The facility failed to provide sufficient staffing to ensure residents attain or maintain the highest practicable physical, mental, and psychosocial well-being. The facility's assessment indicated a need for 40-48 hours per day of licensed nurse care and 96-120 hours per day of nurse aide care. However, on certain days, the facility scheduled significantly fewer hours than required, with nurse aide staffing falling short by 29.5 hours on one day and 2 hours on another. This deficiency in staffing levels directly impacted the care provided to residents, as evidenced by the lack of implementation of Functional Maintenance Programs (FMPs) for several residents, including those requiring range of motion exercises and other restorative services. The deficiency in staffing also affected meal assistance and personal hygiene care for residents. One resident, who was dependent on staff for meal assistance, was observed multiple times without adequate supervision or encouragement to eat, leading to potential risks of malnutrition and choking. Additionally, the resident was not repositioned or checked for personal hygiene needs for extended periods, highlighting the facility's inability to meet basic care requirements due to insufficient staffing. This lack of care was further corroborated by staff interviews, where CNAs and LPNs expressed concerns about the chronic understaffing and its impact on their ability to provide necessary care. Furthermore, the facility's failure to reposition residents with pressure injuries or other conditions requiring frequent repositioning was evident. One resident with multiple Stage IV and Stage II pressure injuries was left in the same position for hours without staff intervention, despite the facility's policy of repositioning every two hours. Another resident with a perianal abscess was similarly neglected, with no repositioning or toileting care provided for nearly six hours. These observations underscore the facility's inability to adhere to care plans and protocols due to inadequate staffing, resulting in compromised resident care and well-being.
Failure to Provide Bed Hold Notices During Hospital Transfers
Penalty
Summary
The facility failed to provide written bed hold notices and reasons for transfer to residents or their representatives during hospital transfers, as required by their policy. The policy, effective since December 28, 2016, mandates that residents or their representatives receive a written notice regarding bed hold options, including duration, financial obligations, and the readmission process, at the time of or prior to a temporary discharge. However, in the cases of two residents, R19 and R33, the facility did not adhere to this policy. Resident R33, who had previously declined a bed hold upon admission, was transferred to the hospital due to an unresponsive episode, but no written notice of bed hold or reason for transfer was found in their medical record. Similarly, Resident R19 was transferred to the hospital following a change in condition, yet there was no documentation of a bed hold notice or reason for transfer. The Director of Nursing confirmed that the facility did not provide such documentation for these residents, indicating a systemic issue in the facility's adherence to its own bed hold policy.
Failure to Provide Adequate ADL Assistance in LTC Facility
Penalty
Summary
The facility failed to provide adequate assistance with activities of daily living (ADLs) for residents who are dependent on staff, affecting three residents. For one resident, identified as R5, the facility did not ensure proper hygiene care during morning routines. Despite being dependent on staff for hygiene due to impairments, the resident's face and hands were not washed, and a palm guard was not applied as required. The CNA involved acknowledged the oversight, and the Director of Nursing confirmed that washing residents' face and hands is a basic expectation, although not explicitly stated in the facility's policy. Another resident, R29, who has Alzheimer's disease and is always incontinent, was not provided with adequate assistance during meals. The resident was left unsupervised with a meal tray, leading to inappropriate behaviors such as placing non-food items in the mouth. Despite the care plan indicating the need for close supervision and assistance with eating, staff failed to provide consistent support, resulting in the resident not consuming the meal and exhibiting signs of distress. Additionally, the resident was not repositioned or checked for incontinence for extended periods, leading to skin integrity issues. The third resident, R16, who has severe cognitive deficits and is dependent on staff for toileting and transfers, was not repositioned or offered toileting assistance for several hours. Observations revealed that the resident was left in a wheelchair without being checked or changed, resulting in incontinence of both urine and feces. Staff interviews confirmed that the resident should have been repositioned and provided with incontinence care every two hours, but this was not adhered to due to staffing challenges and oversight.
Failure to Reposition and Follow Infection Control Practices
Penalty
Summary
The facility failed to ensure that a resident with wounds received necessary treatment and services to promote healing according to current standards of practice. The resident, who has a history of type 2 diabetes mellitus, heart disease, and an above-knee amputation, was not repositioned regularly, which is crucial for preventing further skin breakdown. Observations revealed that the resident was left in a wheelchair for extended periods without being repositioned or offered toileting assistance, despite having open sores on the buttocks. Additionally, the nursing staff did not adhere to proper infection control practices during wound care. A Licensed Practical Nurse (LPN) was observed not changing gloves or sanitizing hands between steps of the wound dressing process, which is against the facility's protocol and standard infection control practices. The LPN applied Santyl ointment incorrectly on intact skin rather than directly into the wound, which could impede the healing process. Interviews with staff, including a Certified Nursing Assistant (CNA) and the Director of Nursing (DON), confirmed that the resident should have been repositioned every two hours, but this was not consistently done. The DON and a Registered Nurse (RN) acknowledged the importance of proper hand hygiene and wound care procedures, which were not followed in this case, potentially contributing to the resident's ongoing wound issues.
Inadequate Pressure Ulcer Care and Prevention
Penalty
Summary
The facility failed to provide adequate pressure ulcer care and prevention for a resident with multiple pressure injuries. The resident, who has a history of paraplegia, hypertensive heart disease, and other complex medical conditions, was observed not being repositioned or encouraged to offload pressure from the buttocks, which is essential for healing. The resident was found to have three Stage IV and two Stage II pressure injuries, and a new wound developed that was incorrectly documented. The wound nurse inaccurately staged the wounds, and the resident's care plan, which included specific interventions for skin integrity and pressure relief, was not properly followed. During observations, it was noted that the resident was left lying on their back for extended periods without repositioning, contrary to the care plan's directive for repositioning every two hours. The resident's left foot was not properly floated, and the wound nurse failed to identify a wound on the left ankle, which was not documented in the weekly assessments. Additionally, the registered nurse responsible for dressing changes did not practice appropriate hand hygiene, failed to follow the correct wound care procedures, and applied incorrect treatments to the pressure injuries. Interviews with the resident and staff revealed further deficiencies in care. The resident expressed concerns about the lack of repositioning and the worsening of their wounds, while the Director of Nursing confirmed that repositioning should occur every two hours. The wound nurse admitted to incorrectly staging the wounds and acknowledged the risk of worsening pressure injuries due to inadequate repositioning. These observations and interviews highlight significant lapses in the facility's adherence to pressure ulcer care standards, resulting in inadequate treatment and prevention of pressure injuries for the resident.
Inadequate Assessment and Monitoring of Sleep Disturbances
Penalty
Summary
The deficiency involves the inadequate assessment and monitoring of two residents, R11 and R14, for sleep disturbances while using medications to promote sleep. Both residents were prescribed Trazodone for insomnia without comprehensive sleep assessments or monitoring to evaluate the effectiveness of the medication. R11's care plan was developed without a proper assessment of individual needs or monitoring, and there was no sleep assessment or monitoring present in the medical record. Similarly, R14's care plan was created without a comprehensive sleep assessment or monitoring to determine the medication's effectiveness. The facility's policy on psychotropic medication use emphasizes determining the underlying cause of sleep difficulties and utilizing non-pharmacological interventions before resorting to medication. However, the Director of Nursing (DON) acknowledged that the facility's process of conducting a 72-hour sleep monitoring upon admission and completing a sleep assessment for residents with sleep difficulties was not followed for R11 and R14. This oversight led to the development of care plans without proper assessment and monitoring, resulting in the deficiency.
Failure to Perform Hand Hygiene During Resident Care
Penalty
Summary
During a survey, it was observed that Certified Nursing Assistants (CNAs) E and F failed to perform hand hygiene as required while providing morning care to a resident, identified as R5. The facility's policy mandates handwashing before and after resident contact, between glove changes, and after performing any procedure. However, CNA E and F did not adhere to these guidelines. CNA E did not wash hands before donning gloves, after removing gloves, or after performing peri-care. Similarly, CNA F donned gloves without hand hygiene, removed gloves without washing hands, and continued to perform tasks without adhering to hand hygiene protocols. The resident, R5, is dependent on staff for mobility, hygiene, and is incontinent of bowel and bladder, necessitating thorough and consistent hand hygiene to prevent infection. Despite the facility's policies on hand hygiene, both CNAs failed to comply during the care process, including peri-care and transferring the resident using a hoyer lift. The Director of Nursing confirmed the expectation for staff to perform hand hygiene before and after glove use and after peri-care, emphasizing its importance in preventing infection spread.
Latest citations in Wisconsin
Two residents did not receive skin care and monitoring consistent with professional standards or their expressed preferences. One resident sustained a right knee abrasion from a fall that was noted on a fall report but not reflected in subsequent weekly skin assessments, MAR/TAR entries, or progress notes; the resident later showed the surveyor a visible wound and reported that staff had not followed up after the initial fall. Nursing staff gave conflicting accounts about the existence and monitoring of this wound, and the DON was unaware of it and unable to describe its progression, while relying on CNAs to observe and report changes. Another resident developed a U-shaped area on the left back that a CNA described as a previously bruised, weeping area and a family member described as a bruise, yet weekly skin checks continued to document intact skin with no open areas and no specific description of this site. A later photo taken by the DON showed a U-shaped scar on the back, but there were no prior measurements, photos, or detailed documentation to track its development or characteristics.
Two residents experienced deficiencies in transfer safety when staff did not follow or update care-planned transfer methods. One resident with CVA and hemiplegia, care-planned for a Lumex transfer with two staff, was transferred by a single RN using the Lumex and was lowered to the floor when unable to continue standing. Another resident with MS, CVA, and severely impaired cognition, care-planned for pivot disc transfers with one staff, was observed being transferred with a Lumex by a CNA, despite the care plan not being revised to reflect this method and no documented therapy re-assessment for renewed Lumex use.
A resident with stroke-related hemiplegia and documented colonization with carbapenem-resistant Pseudomonas aeruginosa (CRPA) was care-planned for Enhanced Barrier Precautions (EBP), and the facility’s policy required gown and glove use for high-contact activities such as transfers. Despite EBP signage on the door and PPE available, a CNA and the NHA transferred the resident with a mechanical lift, physically holding and positioning the resident, without wearing gowns or gloves, and then continued tasks in the room. In interviews, the CNA, NHA, and DON stated they believed EBP applied only to direct care and did not include transfers, resulting in noncompliance with the facility’s infection prevention and control program.
A resident was admitted to hospice, which the facility’s DON identified as a significant change in condition requiring a Significant Change in Status Assessment (SCSA) MDS to be completed within 14 days per the RAI User Manual and facility policy. The last MDS for this resident had been completed earlier, and although an SCSA was started after the hospice admission, it was never completed or submitted. The resident later died, and the DON acknowledged that the significant change MDS was not completed within the required timeframe.
A resident with obesity, weakness, and type 2 DM with polyneuropathy, who had no cognitive impairment and required a sit-to-stand mechanical lift with two-person assist per the care plan, experienced a fall during a transfer when a CNA performed the lift alone. The CNA unhooked one side of the sling, had difficulty reaching the other side, unlocked the lift while the resident was partially on the bed with feet on the device and holding a trapeze, and the lift moved forward as the resident pushed with their legs, causing the resident to slide to the floor. Staff interviews confirmed that transfer requirements are obtained from the care plan/Kardex, that mechanical lifts may require two staff depending on the plan, and that this resident specifically required two-person assistance, but only one CNA was present at the time of the fall.
The facility failed to maintain required RN coverage and a full-time DON, resulting in no RN on duty for multiple days and no documented RN supervision of nursing staff. In this context, LPNs completed admission and readmission assessments for several residents with complex conditions such as diabetes, COPD, CHF, sepsis, ESRD, and osteomyelitis, and administered IV antibiotics, including via PICC lines, sometimes without appropriate IV certification. CMA/MTs independently assessed pain, administered PRN oxycodone, and injected insulin for a resident with diabetes and pressure ulcers, all without an RN employed to provide direct supervision. Leadership acknowledged reliance on LPNs and CMAs for these functions and on off-site or sister-facility DONs for support, but could not provide documentation of on-site RN coverage, leading surveyors to cite an immediate jeopardy deficiency.
A resident with COPD, emphysema, and leukemia, who was cognitively intact, reported shortness of breath and wheezing and received a PRN nebulizer treatment documented as effective, but no vital signs or comprehensive respiratory assessment were completed. Later, the resident told an LPN that she might need to go to the hospital due to ongoing shortness of breath; the LPN acknowledged this but did not immediately assess the resident, citing that the resident often complained and did not appear in dire need. The resident and her family member reported that she clearly requested to go to the hospital and that staff did not act, leading the family member to call 911. EMS transferred the resident to the hospital, where she was found to be hypoxic and was diagnosed with acute hypoxic respiratory failure, chronic PE, and bronchiectasis with acute lower respiratory infection.
A resident with a history of lumbar discitis/osteomyelitis and chronic myeloid leukemia had IV daptomycin discontinued after imaging showed improvement, and an ID physician faxed new orders for PO levofloxacin and PO vancomycin. Although the fax was confirmed as received and scanned, nursing did not transcribe these antibiotics into the EMR or MAR, and they were not administered for approximately two months, even as the resident reported to the ID physician via telehealth that she was tolerating levofloxacin, believing she was taking it. The oral antibiotic orders did not appear in the physician order listing until after the resident was hospitalized again for fever and pain, when imaging showed recurrent discitis/osteomyelitis and the hospital continued or resumed levofloxacin and PO vancomycin. In a separate incident, an LPN administered another resident’s IV ertapenem instead of the ordered IV daptomycin to this resident after taking the wrong medication from the refrigerator, contrary to facility policies requiring medications to be administered according to physician orders and pending orders to be checked and confirmed after physician visits.
The facility failed to provide enough qualified nursing staff and allowed improper delegation of nursing and medication tasks. On an evening shift, only three CNAs (one for a partial shift) were assigned to 34 residents, despite the facility’s own staffing plan calling for higher CNA coverage. A resident with multiple serious conditions, dependent for transfers and incontinent, reported waiting over three hours for toileting assistance and described routinely long call-light response times, while a family member reported chronic delays in staff response. A CMA/MT had been independently assessing pain and administering PRN oxycodone, including using a nonverbal pain scale, even though facility policy and state guidance restrict unlicensed staff from performing assessments or making PRN decisions. Multiple residents’ admission and readmission assessments and baseline care plans were completed and signed by LPNs without RN assessment, and LPNs were administering IV ertapenem via PICC lines without documented IV training or formal RN delegation, contrary to facility policy and Wisconsin scope-of-practice standards.
Surveyors found that the facility failed to follow its own food safety and sanitation policies, resulting in expired and improperly labeled food items stored in the walk-in cooler and freezer, including multiple juices and fish past their use-by or manufacturer expiration dates, as well as a torn-open package of hot dog buns exposed to air. They also observed cobwebs, dead insects, and accumulated dust and debris on the wall behind shelving where clean dishes were stored, with nearby window air-conditioning units that could blow contaminants onto the dishes. A dietary aide acknowledged that dietary staff should be monitoring expiration dates, and leadership later confirmed the expectation that expired items and unsanitary conditions should not be present, while 34 residents were placed at risk of foodborne illness.
Failure to Assess and Monitor Skin Wounds and Scars for Two Residents
Penalty
Summary
The deficiency involves the facility’s failure to provide treatment and care consistent with professional standards and resident preferences for two residents with skin impairments. For the first resident, who had diagnoses including cerebrovascular accident and hemiplegia and an intact BIMS score of 15, a fall report documented a right front knee abrasion at the time of a fall. Despite this, subsequent weekly skin assessments repeatedly documented intact skin with no indication of a right knee abrasion. When interviewed, the resident reported having a fall that caused a rug burn on the right knee and showed the surveyor a circular wound with a reddened periwound area, yellow center with visible depth, and red lines across the front of the knee. The resident stated staff looked at the wound when the fall occurred but did nothing afterward and expressed a desire for staff to look at and address the wound. Nursing staff interviews revealed inconsistent awareness and monitoring of this wound. An LPN initially stated the resident had no wounds or abrasions and confirmed there was no documentation or monitoring of a right knee wound in the medical record, despite the fall report noting an abrasion. The LPN later acknowledged the right knee wound was related to the fall and that the resident had been picking at it, describing a plan to keep it open to air and monitor, though this plan was not reflected in the record. Another nurse stated that if a wound or bruise is identified, it should be monitored and appear on the MAR or TAR until healed, but also indicated the resident did not have any wounds and only knew of a picked scab from report. The DON was not aware of the wound, found no documentation of it in progress notes, and later stated nurses were not expected to monitor the wound because CNAs observe wounds and report changes, while being unable to state whether the wound had changed in size or wound bed characteristics. For the second resident, who had diagnoses including heart failure and muscle weakness and a moderately impaired BIMS score of 12, the care plan identified potential or actual impairment to skin integrity related to multiple medical conditions. A CNA reported that this resident had a U-shaped area on the left back that had previously been a bruise and had been weeping, and stated this change had been reported to a nurse. A progress note documented a faded bruised area on the left back rib cage with scant blood related to a recent fall, but there was no further documentation of this area in the medical record. Weekly skin check forms over several months repeatedly documented skin as intact, dry, and fragile, with no open areas, and did not identify the U-shaped area on the back. A family member reported observing a U-shaped mark on the resident’s left back rib cage that appeared to be a bruise. Later, the DON presented a photo showing a U-shaped scar on the left back, approximately one inch wide with a line about 1/8 inch thick, but there were no prior photos or measurements to compare, and the scar’s details and location had not been documented on weekly skin assessments. The DON acknowledged that more thorough documentation on the skin check forms would have been helpful and stated that information for these forms was based on CNA observations and nursing assessments, which might not cover all skin areas depending on resident positioning.
Failure to Follow and Update Transfer Care Plans Leading to Unsafe Transfers
Penalty
Summary
The deficiency involves the facility’s failure to maintain an environment free of accident hazards and to provide adequate supervision during transfers for two residents. One resident with a history of cerebral vascular accident and hemiplegia, and with intact cognition per a BIMS score of 15/15, had a care plan dated 2/11/26 specifying transfers with a Lumex (manual stand assist lift) and assistance of two staff. Despite this, on 2/15/26 the resident was transferred from a chair to a shower chair by a single RN using a Lumex, during which the resident could no longer stand and was lowered to the ground. The DON confirmed that the care plan required two staff for transfers and that only one staff assisted during the incident, and the RN acknowledged transferring the resident alone, stating they believed only one staff was required. The second resident, with diagnoses including multiple sclerosis and cerebral vascular accident and a BIMS score of 7/15 indicating severely impaired cognition, had an ADL self-care performance care plan dated 2/11/26 that specified transfers with a pivot disc and one staff. However, surveyor observation on 3/31/26 showed a CNA transferring this resident from bed to wheelchair using a Lumex, which the resident successfully completed by following verbal cues. The DON reported that staff had used a Lumex with this resident for four years and verified that the care plan still indicated use of a pivot disc, acknowledging the care plan was incorrect. Therapy documentation showed that a pivot disc had been trialed and recommended for toilet transfers due to a custom-fit wheelchair that did not accommodate the Lumex, and that prior to this trial the resident had used a Lumex for transfers. The DON could not locate therapy notes indicating the resident had been re-assessed for renewed Lumex use, and the care plan had not been revised to reflect the resident’s current transfer method.
Failure to Follow Enhanced Barrier Precautions During Resident Transfer
Penalty
Summary
The deficiency involves the facility’s failure to implement its infection prevention and control program, specifically its Enhanced Barrier Precautions (EBP) policy, for a resident colonized with carbapenem-resistant Pseudomonas aeruginosa (CRPA). The facility’s EBP policy, revised 9/9/25, requires gown and glove use during high-contact resident care activities, including transfers, and specifies that EBP should be followed outside the resident’s room when performing transfers. The resident had a diagnosis of stroke with hemiplegia and an MDS assessment showing intact cognition with a BIMS score of 15/15. A care plan dated 2/18/26 documented CRPA colonization and included an intervention to observe EBP for infection control. On observation, an EBP sign was posted on the resident’s door and PPE was available next to the room. Despite this, a CNA entered the room without donning a gown or gloves and attached a lift sling to a mechanical lift. The Nursing Home Administrator then entered without gown or gloves and operated the lift while the CNA held the resident in the sling and maneuvered the resident into a wheelchair, including holding the resident’s leg and guiding the resident into the chair. After the transfer, the NHA sanitized the lift while the CNA provided the resident a hat and made the bed. In interviews, both the NHA and CNA stated they did not believe EBP was required because they did not consider the transfer to be direct care, and the DON reported being told that EBP was only required for direct care, which they understood did not include transfers.
Failure to Complete Timely Significant Change MDS After Hospice Admission
Penalty
Summary
The facility failed to complete a Significant Change in Status Assessment (SCSA) Minimum Data Set (MDS) within the required timeframe after a resident experienced a significant change in condition. Facility policy on comprehensive assessments, last revised on an unspecified date, states that comprehensive assessments are to be conducted according to the criteria and timeframes in the Resident Assessment Instrument (RAI) User Manual, which requires that an SCSA be completed by the end of the 14th calendar day following determination of a significant change. The Director of Nursing (DON) stated that MDS assessments are completed on admission, annually, quarterly, with a significant change, and as needed, and that a significant change includes a decline or improvement in two or more areas of care or when a resident is admitted to or removed from hospice, with a completion timeframe of 14 or 15 days after recognizing the change. Surveyor review of the resident’s electronic health record showed that the last completed MDS assessment was done on a prior date, and the resident was later admitted to hospice, which the DON identified as a significant change requiring an SCSA. An SCSA was initiated after the hospice admission but was left incomplete and never submitted. The resident subsequently expired, and the DON acknowledged during interview that the significant change MDS had not been completed and was past the 14-day requirement.
Failure to Follow Two-Person Mechanical Lift Transfer Care Plan Resulting in Resident Fall
Penalty
Summary
The deficiency involves the facility’s failure to ensure adequate supervision and adherence to the care plan for a resident requiring assistance with mechanical lift transfers. The facility’s own policies on falls and person-centered care planning require implementation of resident-specific fall prevention measures and provision of services as outlined in the care plan. For this resident, the comprehensive care plan identified self-care deficits related to type 2 diabetes and morbid obesity and specified that all transfers were to be completed using a sit-to-stand mechanical lift with the assistance of two staff. The resident, who had diagnoses including abnormal posture, weakness, type 2 diabetes with polyneuropathy, and morbid obesity, and who had no cognitive impairment per a BIMS score of 13/15, experienced a fall during a transfer. Progress notes document that a CNA was performing a sit-to-stand mechanical lift transfer to bed with only one staff member present, despite the care plan requirement for two-person assistance. During the transfer, the CNA had unhooked one side of the sling and was attempting to unhook the other side, had difficulty reaching, and then unlocked the sit-to-stand lift while the resident was partially on the bed, with feet on the lift and holding the bed trapeze. Because the resident was pushing with their legs, the lift moved forward and the resident slowly slid to the floor. Interviews confirmed that staff were aware that mechanical lifts, including sit-to-stand devices, may require two staff depending on the care plan, and that this resident specifically required two-person assistance for transfers. The resident reported that only one CNA was present at the time of the fall and that usually two staff assist due to the resident’s size. Nursing and CNA staff described that they rely on the care plan or Kardex in the computer to determine transfer needs and acknowledged that sit-to-stand lifts can require one or two staff based on the resident’s plan of care. The DON acknowledged that the CNA involved was working alone during the transfer when the fall occurred and was not following the resident’s care plan.
Lack of RN Coverage and Oversight Leading to Out-of-Scope Nursing and Medication Practices
Penalty
Summary
The deficiency involves the facility’s failure to employ a full-time RN designated as the DON and to ensure RN services were provided at least eight consecutive hours a day, seven days a week, as required by regulation and by the facility’s own nursing services policy. Payroll-Based Journal staffing data for the first quarter of 2026 showed a one-star staffing rating and multiple days with no RN hours. Review of daily staffing schedules for several consecutive days in March showed no RN scheduled on any of those dates, indicating there was no RN assigned to supervise nursing staff or oversee resident care. The Administrator confirmed that the DON, who had been the only full-time RN, resigned and her last day was mid-March, and the ADON confirmed that since that resignation there had been no RN employed by the facility and that even when a DON was employed, most weekends did not have RN coverage. In the absence of consistent RN presence and oversight, LPNs were performing admission and readmission nursing assessments and administering IV medications, and CMA/MTs were performing pain assessments, administering PRN pain medications, and administering insulin, all of which were outside their scope of practice as described in the report. Multiple residents’ records showed admission data collection and baseline care plan tools completed and signed by LPNs rather than an RN. For example, one resident admitted with diabetes type 2, osteomyelitis of vertebra, and orthopedic aftercare had a 72-hour admission/re-admission assessment documented by an LPN. Another resident admitted with COPD and traumatic ischemia of muscle had admission data collection and baseline care plan tools completed and signed by an LPN, with a late-entry health status note by a sister-facility DON added seven days after admission. Additional residents admitted with chronic congestive heart failure, sepsis, diabetes type 2, congestive heart failure, and ESRD also had admission data collection notes completed by LPNs. The report further documents that LPNs administered IV medications, including through PICC lines, without RN oversight, and in at least one case outside the LPN’s own training and certification. One resident with an order for IV ertapenem had doses administered on three consecutive days by an LPN and the ADON, who is also an LPN. The ADON stated that most LPNs had been trained to administer IV medications, but identified two LPNs who were not certified, while the former DON stated she believed those LPNs were certified and had allowed them to administer IV medications after observing them. CMA/MTs were documented as completing pain assessments and administering PRN oxycodone and insulin injections without an RN employed to provide direct supervision. One resident with diabetes type 2, bilateral stage II heel pressure ulcers, chronic pulmonary embolism, and vertebral osteomyelitis had multiple pain assessments and PRN oxycodone doses documented by a CMA/MT, as well as several insulin doses administered by the same CMA/MT. Interviews with the RDO and Medical Director confirmed that RN coverage was expected to be provided by DONs from sister facilities, but there was no documentation of their presence in the building, and the Medical Director emphasized that RNs are responsible for assessments, IVs, and staff supervision to ensure practice within scope. These combined actions and inactions led surveyors to identify immediate jeopardy beginning in mid-March.
Removal Plan
- Employ a full-time interim DON
- Provide staff education on notification of changes in condition
- Assess nurses' IV competency
- Employ an agency RN to ensure RN coverage on Saturdays and Sundays
- Reassess all residents with IVs, pressure injuries, and new admissions
- Reassess all residents with a documented change in condition
Failure to Assess Resident’s Respiratory Change in Condition and Request for Hospital Transfer
Penalty
Summary
The deficiency involves the facility’s failure to assess and respond appropriately to a resident-reported change in condition related to respiratory symptoms. The resident had significant medical diagnoses including COPD, panlobular emphysema, osteomyelitis of the lumbar vertebra, and chronic myeloid leukemia. A recent MDS showed the resident was cognitively intact with a BIMS score of 15 and used a wheelchair for mobility. The care plan also identified a focus on the resident and spouse making inappropriate EMS 911 calls when no true emergency existed, with interventions focused on educating them about appropriate EMS use. On the day of the incident, the resident reported shortness of breath and wheezing and received a PRN nebulizer treatment of Ipratropium-Albuterol, which was documented as effective. However, the LPN did not collect additional assessment data or notify an RN of the resident’s complaint of shortness of breath. No comprehensive respiratory assessment or vital signs were obtained at that time despite the resident’s symptoms. Later that same day, the resident told the LPN that she "may need to go to the hospital" and reported feeling short of breath. The LPN acknowledged that the resident made this statement but did not immediately assess the resident, stating she believed the resident was not in dire need and that the resident often complained of various ailments. According to the resident’s account, she specifically told the LPN that she needed to go to the hospital, was wheezing a lot, and tried to stay calm while waiting about an hour without staff action, after which she called her husband. The husband reported that the resident was crying, calling out in the hallway, and that he called 911 because staff were not doing anything. The facility’s grievance file and staff statements documented that the LPN was aware the resident said she "may need to go to the hospital" but did not complete an assessment before EMS arrived. The resident was transferred to the hospital, where she was found to have hypoxia with low oxygen saturation and was diagnosed with acute hypoxic respiratory failure, chronic pulmonary emboli without acute cor pulmonale, and bronchiectasis with acute lower respiratory infection. The Medical Director later stated her expectation that when a resident states they want to go to the hospital, staff should conduct an assessment, obtain vital signs, and report to the provider.
Failure to Transcribe and Administer Ordered Antibiotics and Wrong IV Medication Administration
Penalty
Summary
The deficiency involves the facility’s failure to ensure a resident was free from significant medication errors, specifically related to transcription and administration of ordered antibiotics and the administration of another resident’s IV antibiotic. The resident had a history of lumbar discitis/osteomyelitis and chronic myeloid leukemia and had been receiving IV daptomycin via PICC line following a hospital stay. An MRI in mid-January showed improvement, and the infectious disease (ID) physician initially ordered discontinuation of IV daptomycin, PICC removal, and discontinuation of weekly labs. The following day, after further review of the MRI and inflammatory markers, the ID physician ordered a transition to oral levofloxacin 750 mg daily and oral vancomycin 125 mg daily for several weeks, including vancomycin for C. diff prophylaxis. These orders were faxed to the facility and were later confirmed by the fax company and the Business Office Manager as having been received by the facility. Despite receipt of the faxed orders, the facility did not transcribe the oral levofloxacin and oral vancomycin into the resident’s physician orders or MAR for January or February, and there was no evidence on the MAR that these medications were administered during that period. The physician order listing for the resident showed that the oral levofloxacin and vancomycin orders did not appear until mid-March, when the resident returned from the hospital with those medications ordered. During telemedicine follow-up with the ID physician, the resident reported doing well and tolerating levofloxacin, believing she was taking the ordered antibiotics, even though the MAR showed no administration. The resident, who was cognitively intact per a BIMS score of 15, later stated she only took medications provided by the facility and did not know the oral antibiotics had not been given. The Assistant DON and consultant pharmacist both confirmed that no orders for oral levofloxacin or vancomycin were received by the pharmacy or entered into the system in January or February. In March, the resident was sent to the ER with fever and left knee pain, and imaging showed extensive osseous erosion at L1-2 concerning for discitis/osteomyelitis. The hospital documentation referenced the resident as being chronically on levofloxacin and oral vancomycin for discitis and continued or resumed these medications, which were then first documented as administered at the facility in mid-March. Separately, in January, a medication occurrence report documented that an LPN administered another resident’s IV antibiotic, ertapenem, instead of the ordered daptomycin to this resident. The LPN later stated she did not check thoroughly enough and took the wrong IV medication from the refrigerator, describing it as an honest mistake and noting that previously there had only been one resident with an IV. The facility’s own policies required medications to be administered according to physician orders and required licensed nurses to check and confirm pending orders after physician visits, but the faxed ID orders for oral antibiotics were not processed, and the wrong IV antibiotic was administered on one occasion. The Medical Director stated she was not aware that the resident was supposed to start two oral antibiotics in January as ordered by the ID physician and indicated her expectation that any faxed orders for oral antibiotics would be processed and administered. The Business Office Manager described the process for handling telehealth visit notes and faxed orders, explaining that nursing staff received faxed records and placed them in a bin for scanning into the EMR under a miscellaneous tab. With assistance from the fax company, the BOM confirmed that the fax containing the orders to start oral levofloxacin and add oral vancomycin was received by the facility. The facility’s policies on medication errors and physician orders emphasized preventing significant medication errors and ensuring orders were entered and confirmed, but the failure to transcribe and administer the ordered oral antibiotics and the administration of another resident’s IV antibiotic constituted significant medication errors for this resident.
Inadequate Staffing and Improper Delegation of Nursing and Medication Tasks
Penalty
Summary
The deficiency involves the facility’s failure to provide sufficient and appropriately qualified nursing staff to meet residents’ needs, and failure to ensure that LPNs and CMAs/MTs practiced within their legal scope and professional standards. The facility’s own facility assessment called for a CNA-to-resident ratio of one CNA for ten to sixteen residents on the evening shift, yet on the evening of survey entry there were only three CNAs for 34 residents, with one CNA scheduled for only a partial shift. Interviews and documentation, including a police body-worn camera narrative, showed that staff and leadership acknowledged difficulty providing needed care due to lack of staffing. The Nursing Home Administrator told police that one resident needed constant care that was difficult to provide because of staffing shortages, and an LPN stated she felt residents needed more attention than staff could provide. One resident with osteomyelitis of the lumbar vertebra, COPD, emphysema, and chronic myeloid leukemia, who was wheelchair-bound, dependent for transfers, and frequently incontinent of bowel, reported waiting over three hours for assistance after a bowel movement, prompting a call to local police. This resident later told the surveyor that call lights usually took 30–45 minutes to be answered and that care was timelier while surveyors were present. A family member reported that it took staff “forever” to respond to this resident’s needs and that he had complained to the ADON about response times. These accounts, combined with staffing records, demonstrated that the facility did not have enough staff on duty to meet residents’ immediate care needs. The facility also failed to ensure that CMAs/MTs and LPNs practiced within their scope and under appropriate RN oversight. A CMA/MT had been independently assessing residents’ pain and administering PRN oxycodone, including documenting pre- and post-administration pain levels, despite state guidance that assessments cannot be delegated to unlicensed personnel and facility policy stating that CMAs/MTs are not to assess pain or administer PRN medications without an RN’s assessment. The CMA/MT reported using both verbal reports and a nonverbal pain scale and believed this was within her scope, while the VPCO and FDON later stated it was not. Additionally, multiple admission and readmission nursing assessments and baseline care plan tools for several residents were completed and signed by LPNs without evidence of RN assessment, even though state standards limit LPNs to data collection and require RNs to complete resident assessments. The FDON and ADON acknowledged that, in the absence of an RN DON and because most admissions occurred on evenings, LPNs had been completing all initial nursing assessments for years. Further, the facility did not ensure that LPNs performing IV therapy had the required additional training and RN delegation as outlined in facility policy and state guidance. One resident with an order for IV ertapenem via PICC line received this medication on multiple days from LPNs, including an LPN whose personnel file contained no documentation of IV therapy training. The ADON confirmed that this LPN was not certified to administer IV/PICC medications, while the LPN stated she had been hanging IV medications via PICC lines since hire, without formal facility training, and was sometimes the only nurse available to administer PICC medications, with the other staff person being a CMA/MT. The FDON stated she supervised licensed staff and had observed LPNs administering IV medications without concerns, but there was no evidence of the documented training and competency validation required by facility policy for delegation of IV tasks to LPNs. Collectively, these findings showed that the facility did not maintain adequate RN presence, did not follow its own delegation and competency policies, and allowed LPNs and CMAs/MTs to perform assessments and IV tasks beyond their scope, affecting all residents in the facility.
Expired Food and Unsanitary Kitchen Conditions in Dietary Services
Penalty
Summary
Surveyors identified a deficiency in the facility’s food service operations related to failure to follow its own food safety and sanitation policies. The facility’s policies required that all local, state, and federal standards be followed, that food be protected from contamination, and that perishable foods be used prior to their use-by or expiration dates, with out-of-date foods discarded. During an observation of the kitchen’s walk-in cooler, surveyors found multiple juice containers labeled by the facility with use-by dates that had already passed, including cranberry juice, orange juice, and apple juice. They also found a container of concentrated lemon juice with a manufacturer’s expiration date that had already passed, despite the facility having applied a later “use by” date that extended beyond the manufacturer’s expiration. Further observations in the kitchen’s walk-in freezer revealed a torn-open package of hot dog buns with several buns exposed to air and an opened box of fish with a manufacturer’s expiration date that had already passed. Additional inspection of the kitchen area showed multiple cobwebs and dead insects on the wall behind portable shelving where clean dishes were stored, along with a buildup of black and gray dust and debris. Two window unit air conditioners were located next to this shelving, with the potential to blow debris and pests onto the clean dishes if turned on. A dietary aide acknowledged these conditions during the survey, stating that all dietary staff should be checking use-by and expiration dates. The Regional Director of Operations later stated it was her expectation that there would be no items beyond use-by or expiration dates and no dust or dead bugs in the kitchen. These failures placed all 34 residents at risk of foodborne illnesses.
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