Alden Meadow Park Hcc
Inspection history, citations, penalties and survey trends for this long-term care facility in Clinton, Wisconsin.
- Location
- 709 Meadow Park Dr, Clinton, Wisconsin 53525
- CMS Provider Number
- 525508
- Inspections on file
- 29
- Latest survey
- December 16, 2025
- Citations (last 12 mo.)
- 4
Citation history
Health deficiencies cited at Alden Meadow Park Hcc during CMS and state inspections, most recent first.
A resident with multiple complex medical conditions experienced increased pain, swelling, and bruising in her leg after returning from a dental appointment. Facility staff did not complete a timely RN assessment or provide ongoing monitoring and documentation of the resident's symptoms, despite clear evidence of a change in condition. Pain assessments were inconsistent with hospice documentation, and critical information was not communicated to providers or included in the medical record. These failures resulted in a deficiency related to inadequate assessment and monitoring of a resident's change in condition.
A resident with multiple chronic conditions developed swelling, bruising, and pain in the lower extremity after returning from a dental appointment, with no clear cause identified. Staff noted the injury but did not complete or document an incident report, and the injury was not reported to the State Agency as required by facility policy. Interviews revealed confusion among staff regarding documentation and reporting responsibilities, and the DON later confirmed the injury was of unknown source and had not been reported.
A resident with multiple chronic conditions developed pain, swelling, and bruising to the leg after a dental appointment, later found to have a possible fracture. Despite facility policy requiring investigation of injuries of unknown origin, staff did not complete an incident report or conduct a thorough investigation, and documentation was inconsistent. The DON and administrator confirmed that the injury was not investigated as required.
A resident with multiple chronic conditions experienced increased pain, bruising, and swelling after an off-site dental appointment, but facility staff failed to accurately document her pain, the injury event, and follow-up assessments in her medical record. Facility pain assessments did not match hospice nurse notes, and key documentation such as hospice progress notes and provider summaries were missing. Staff interviews confirmed incomplete documentation and lack of adherence to expected record-keeping practices.
The facility failed to accurately report staffing information to CMS, affecting all 65 residents. The Payroll Based Journal (PBJ) reporting was inaccurate, triggering concerns for low weekend staffing, lack of 24-hour licensed nursing coverage, and insufficient RN hours. The Nursing Home Administrator indicated that data entry errors by the Corporate Office staff led to the facility's star rating dropping to 1 out of 5.
A facility failed to accurately document a resident's advance directive in their EHR. Despite having a signed DNR order, the EHR incorrectly indicated a Full Code status. Staff members, including an LPN and RNs, confirmed they would follow the Full Code status as shown in the EHR. The discrepancy was discovered during a survey, revealing a failure in the facility's process to ensure consistent documentation of the resident's end-of-life care preferences.
A resident's room was found with breakfast and lunch trays containing dirty dishes and old food hours after meals, compromising the homelike environment. Despite being cognitively intact and able to feed herself, the resident expressed dissatisfaction with the situation. Facility staff, including CNAs and an LPN, failed to notice the trays during their visits, and the ADON acknowledged the oversight, stating it was not acceptable for trays to remain for such an extended period.
A resident with arthritis and mobility issues was not repositioned every two hours as required by their care plan, leading to prolonged periods of discomfort. Observations showed the resident remained in the same position for hours without staff assistance, despite the facility's policy and care plan directives.
A resident with limited mobility and significant pain was not walked according to her care plan in a LTC facility. Despite her willingness and the potential pain relief from walking, staff frequently did not assist her due to time constraints and staffing issues. Documentation showed numerous instances where walking was not recorded or marked as not applicable, indicating non-compliance with the care plan.
A resident with rheumatoid arthritis and other chronic conditions experienced inadequate pain management at an LTC facility. Despite reporting severe pain, staff failed to assess and document her pain levels accurately, and non-pharmacological interventions were not consistently provided. Interviews revealed communication issues and a lack of proactive pain management strategies, leading to the resident feeling ignored and untreated.
The facility failed to report an abuse allegation within the required timeframe. An incident occurred where a resident alleged another resident attempted to trip them. The report was submitted six hours late, and the investigation results were also delayed. Both residents had cognitive impairments and behavioral issues documented in their care plans.
A facility failed to ensure proper hand hygiene during wound care for a resident with multiple chronic wounds. The RN did not change gloves or perform hand hygiene between treating different wound sites, contrary to the facility's guidelines. The resident had a history of diabetes and other conditions, requiring daily dressing changes. Interviews confirmed the RN was trained to prevent cross-contamination but did not adhere to the protocol during the observed care.
A resident with complex medical needs was discharged from a facility due to nonpayment, despite pending Medicaid eligibility. The facility failed to ensure a safe and sustainable discharge plan, resulting in the resident missing chemotherapy treatments and lacking access to medications. The facility did not notify the Ombudsman prior to the involuntary discharge, violating policy requirements.
Failure to Assess and Monitor Change in Condition Following Injury
Penalty
Summary
A deficiency occurred when the facility failed to provide care and treatment in accordance with professional standards of practice, specifically related to the assessment and monitoring of a resident's change in condition. The resident, who had multiple complex medical diagnoses including diabetes with neurological complications, chronic kidney disease, fibromyalgia, epilepsy, osteoporosis, and Parkinson's disease, experienced an increase in pain and swelling in her leg/foot after returning from a dental appointment. Despite the resident's report of pain and visible symptoms such as swelling and bruising, the facility did not complete a timely RN assessment, nor did staff continuously assess, record, or monitor the resident's change in condition for new or worsening symptoms as required by facility policy and the Wisconsin Nurse Practice Act. Documentation revealed inconsistencies and omissions in the resident's medical record. Pain assessments recorded by facility staff often indicated no pain, even when hospice notes documented severe pain (up to 9 out of 10). The facility administered as-needed pain medication despite documenting pain scores of zero. There was no evidence of ongoing monitoring of the resident's edema, range of motion, or bruising following the initial report of injury. Additionally, the facility failed to document an incident report for the injury, did not provide hospice nurse progress notes as part of the medical record, and did not communicate critical changes in the resident's condition to the appropriate providers in a timely manner. Interviews with facility staff, hospice staff, and the resident's representative highlighted further lapses. Staff were unclear about the circumstances of the injury, and there was no documentation of a safety or positioning assessment prior to transporting the resident to the dental appointment. The resident's decline, subsequent x-ray findings of a questionable non-displaced tibial fracture, and eventual death were not adequately assessed or monitored by facility nursing staff. The lack of systematic and continual assessment, documentation, and communication regarding the resident's change in condition directly contributed to the deficiency cited by surveyors.
Failure to Report Injury of Unknown Source
Penalty
Summary
The facility failed to ensure that all alleged violations involving abuse, neglect, and injuries of unknown source were reported immediately to the State Agency, as required by both regulation and facility policy. A resident with multiple diagnoses, including Parkinson's disease, dementia, and a history of falls, sustained an injury of unknown source on two occasions. On the first occasion, the resident returned from a dental appointment and began complaining of pain in the right lower extremity, with staff and hospice nurses noting swelling, bruising, and pain. Despite these findings, there was no clear documentation of an incident report or a nurse progress note detailing the injury, and staff were uncertain about the cause of the injury. Interviews with various staff members, including the Business Office Manager, LPNs, and the Assistant Director of Nursing, revealed inconsistent accounts regarding the incident. The staff transporting the resident and the dental office staff did not recall any incident during the outing. Nursing staff noted the resident's complaints and physical findings but did not complete or document an incident report, and there was confusion about who was responsible for documentation and assessment. The Director of Nursing later confirmed that the injuries were of unknown source and acknowledged that they were not reported as required. The facility's own policy mandates immediate reporting of injuries of unknown origin to the State Agency, including an initial allegation report and a five-day final investigation report. Despite being aware of the resident's injuries and the lack of a clear cause, the facility did not fulfill these reporting obligations. The Nursing Home Administrator confirmed that the injuries should have been reported but were not, resulting in a deficiency for failure to report suspected abuse, neglect, or injuries of unknown source.
Failure to Investigate Injuries of Unknown Source
Penalty
Summary
The facility failed to thoroughly investigate injuries of unknown source for a resident with multiple complex medical conditions, including Parkinson's disease, dementia, fibromyalgia, and a history of falls. On two separate occasions, the resident sustained injuries—first noted as pain and bruising to the right lower extremity after returning from a dental appointment, and later identified as a questionable non-displaced fracture on X-ray. Despite the facility's policy requiring immediate reporting, assessment, and investigation of such injuries, there was no documented incident report or comprehensive investigation initiated by staff. Multiple staff members, including LPNs, the Assistant DON, and the DON, were aware of the resident's complaints of pain, swelling, and bruising. However, there was confusion and lack of clarity regarding the cause of the injury, with some staff assuming the injury occurred during transportation to the dentist, while others noted the resident was non-ambulatory and could not have walked as described. Documentation was inconsistent, with some staff believing others would complete necessary notes or assessments, and no clear record of a thorough assessment or investigation being completed. Interviews with staff and review of records revealed that the facility did not follow its own abuse prevention and reporting policy, which mandates investigation of all injuries of unknown origin to rule out abuse or neglect. The DON and Nursing Home Administrator both acknowledged that the injuries were of unknown source and should have been investigated, but confirmed that no such investigation took place. This lack of action resulted in a failure to ensure the resident's safety and compliance with regulatory requirements.
Failure to Maintain Complete and Accurate Medical Records for Resident with Change in Condition
Penalty
Summary
The facility failed to maintain complete, accurate, and systematically organized medical records for a resident who experienced a significant change in condition. The resident, who had multiple complex diagnoses including Type 2 Diabetes Mellitus with neurological complications, chronic kidney disease, fibromyalgia, epilepsy, osteoporosis, and Parkinson's disease, experienced increased pain, bruising, and swelling in her lower left extremity following an off-premises dental appointment. Staff interviews and record reviews revealed that the resident's pain was not accurately documented in the medical record, with facility pain assessments consistently recorded as 0 out of 10, despite hospice nurse notes indicating pain levels as high as 10 out of 10. Additionally, the administration of as-needed pain medication was not supported by corresponding pain assessments in the medical record. The medical record lacked critical documentation, including a description of the injury, details of the event that led to the change in condition, hospice nurse progress notes, and after-visit summaries from the dental provider. Staff failed to capture the resident's account of the incident and did not document ongoing monitoring or assessments following the change in condition. Interviews with facility staff, including the DON, ADON, and LPNs, confirmed that documentation was incomplete or missing, and that expected practices such as documenting assessments, pain ratings, and communication with hospice or medical providers were not followed. The facility also did not provide a policy related to charting, documentation, or medical record filing when requested. The deficiency was further evidenced by discrepancies between hospice and facility documentation, with hospice records reflecting significant pain and changes in condition that were not mirrored in the facility's records. The facility's failure to maintain accurate and complete medical records was acknowledged by both the DON and the Nursing Home Administrator, who confirmed that the resident's medical record was not complete and that documentation practices did not meet expectations. The absence of hospice notes and other essential documentation in the resident's chart was also confirmed during the survey.
Inaccurate Staffing Data Submission to CMS
Penalty
Summary
The facility failed to ensure accurate reporting of mandatory staffing information to the Centers for Medicare & Medicaid Services (CMS) based on payroll data. This deficiency affected all 65 residents residing within the facility. The facility's Payroll Based Journal (PBJ) reporting was inaccurate, triggering concerns for four fiscal year quarters due to excessively low weekend staffing, one quarter for failure to have licensed nursing coverage 24 hours a day, and one quarter for failure to have registered nurse (RN) hours each day. The issues were evidenced by the facility's inability to provide surveyors with copies of the CASPER Report 1702D, which would have shown the hours reported to CMS. The facility's PBJ Staffing Data Reports for various fiscal quarters identified areas of concern, including excessively low weekend staffing and a one-star staffing rating. The facility also failed to maintain licensed nursing coverage 24 hours a day for several days within the quarter, as indicated by the infraction dates listed in the report. The Nursing Home Administrator (NHA) indicated that the Corporate Office staff were responsible for submitting the PBJ data to CMS. However, due to a failure in the data entry process, only partial data was submitted, resulting in the facility's star rating dropping to a 1 out of 5. The NHA explained that the data entry error occurred because the Corporate Office staff did not save the data correctly before submission, leading to inaccurate reporting of staffing information.
Inaccurate Documentation of Advance Directive in EHR
Penalty
Summary
The facility failed to ensure that a resident's advance directive was accurately reflected in their medical record. The resident, identified as R312, had a signed Do Not Resuscitate (DNR) order, but the electronic health record (EHR) incorrectly indicated a Full Code status, which means all life-saving measures would be taken in the event of cardiac or respiratory arrest. This discrepancy was discovered during a survey when the surveyor observed the EHR banner and interviewed several staff members, including LPN C, RN D, and RN E, all of whom confirmed they would follow the Full Code status as indicated in the EHR. R312 was admitted to the facility with chronic conditions including Chronic Kidney Disease, Type 2 Diabetes Mellitus, and Congestive Heart Failure. The resident's cognitive status was assessed as moderately impaired. Despite having a signed DNR form scanned into the EHR, the facility's system still displayed a Full Code status, leading to potential confusion among staff regarding the resident's end-of-life care preferences. Interviews with the Director of Nursing (DON B) and the Director of Social Services (DSS F) revealed that the facility's policy required all advance directive preferences to be documented and updated in the resident's care plan. However, the inconsistency between the signed DNR form and the EHR banner was not addressed until the surveyor's intervention. This oversight highlights a failure in the facility's process to ensure that a resident's advance directive wishes are accurately and consistently documented across all relevant records.
Failure to Maintain a Homelike Environment for Resident
Penalty
Summary
The facility failed to ensure a safe, clean, comfortable, and homelike environment for a resident, identified as R33, as evidenced by the presence of breakfast and lunch trays with dirty dishes and old food left in the resident's room for hours after meals. R33, who was admitted with diagnoses including the need for assistance with personal care and mobility issues, was observed asleep in her wheelchair with the trays still present. Despite being cognitively intact and able to feed herself independently, R33 expressed dissatisfaction with the situation, stating it upset her and would be embarrassing if visitors came. Interviews with facility staff, including CNAs and an LPN, revealed that they had not noticed the trays during their visits to R33's room, and they agreed that the presence of dirty dishes did not constitute a homelike environment. The Assistant Director of Nursing acknowledged that while R33 sometimes requests her meal trays to remain longer, it was not acceptable for a breakfast tray to still be present after 2:00 PM. The deficiency highlights a lapse in maintaining an orderly and sanitary environment as required by the State of Operations Manual Appendix PP.
Failure to Reposition Resident as Per Care Plan
Penalty
Summary
The facility failed to provide necessary repositioning assistance for a resident, identified as R33, who was dependent on staff for activities of daily living (ADLs) due to multiple medical conditions, including rheumatoid arthritis and osteoarthritis. Despite the care plan indicating the need for repositioning every two hours to prevent discomfort and potential skin integrity issues, documentation showed inconsistent repositioning, with no evidence of repositioning every two hours as required. Observations by the surveyor on January 30, 2025, revealed that R33 remained in the same position in her wheelchair for several hours without staff intervention, despite expressing pain from prolonged sitting. Interviews with staff, including CNAs and the Assistant Director of Nursing (ADON), highlighted discrepancies in understanding and executing the care plan for R33. While some staff believed R33 could reposition herself, others acknowledged her need for assistance due to her medical conditions. The ADON confirmed that staff were expected to assist with repositioning every two hours, which was not observed during the surveyor's visit. This lack of adherence to the care plan and facility policy resulted in the deficiency noted in the report.
Failure to Assist Resident with Mobility Needs
Penalty
Summary
The facility failed to ensure that a resident with limited mobility, identified as R33, received appropriate services and assistance to maintain or improve mobility. R33, who was admitted with multiple diagnoses including rheumatoid arthritis, osteoarthritis, and ankylosing spondylitis, was not walked in accordance with her care plan. The care plan specified that R33 should ambulate with a gait belt and walker with assistance from staff daily, but documentation revealed numerous instances where this did not occur. Specifically, there were multiple shifts where walking was either not documented or marked as not applicable, indicating a lack of adherence to the care plan. Interviews with staff and the resident revealed that R33 experienced significant pain, which she believed could be alleviated by walking. Despite this, staff frequently did not assist her with walking due to time constraints and staffing issues. R33 expressed that she never refused to walk and desired to do so, but staff did not have the time to assist her. The facility's failure to provide the necessary assistance for walking was corroborated by interviews with CNAs and the Assistant Director of Nursing, who acknowledged the lack of adherence to the restorative walking program. The deficiency was further highlighted by the facility's documentation practices. The use of 'N/A' in charting was explained by staff as an indication that they did not have time to assist the resident with walking, rather than a refusal by the resident. Additionally, blank entries in the documentation suggested either a failure to perform the task or a failure to document it. The Assistant Director of Nursing admitted that the restorative program was new and that staff needed education on proper charting, but confirmed that the expectation was for staff to follow the care plan and physician orders for walking R33.
Inadequate Pain Management for Resident with Chronic Conditions
Penalty
Summary
The facility failed to adequately assess and manage the pain of a resident, identified as R33, who has multiple diagnoses that indicate a high likelihood of experiencing pain, including rheumatoid arthritis, osteoarthritis, and ankylosing spondylitis. Despite these conditions, the facility did not provide appropriate non-pharmacological interventions or adequately assess the resident's pain levels. The resident reported experiencing sharp pains in her feet and toes, and at times rated her pain as 10 out of 10, yet felt ignored by the staff who did not believe her reports of pain. Observations and interviews revealed that the staff did not consistently assess the resident's pain before administering medications, and there was a lack of documentation regarding the resident's pain levels. The resident's pain assessments were often recorded as 0 or 1, despite her verbal reports of severe pain. Additionally, the facility's staff, including CNAs and LPNs, were not proactive in addressing the resident's pain or implementing non-pharmacological interventions such as walking, which the resident indicated would help alleviate her pain. Interviews with staff and family members highlighted a lack of communication and understanding of the resident's pain management needs. The Director of Nursing acknowledged issues with the documentation process, noting that the Nurse Practitioner often copied and pasted notes without reviewing the resident's chart. The resident's family member expressed concerns that the facility staff dismissed the resident's pain due to her age and hearing impairment, further contributing to the inadequate pain management provided to the resident.
Failure to Timely Report Abuse Allegation
Penalty
Summary
The facility failed to report an allegation of abuse to the State Survey Agency within the required timeframe. The incident involved two residents, one of whom alleged that the other attempted to trip them in the hallway. The facility's policy mandates that such allegations be reported within two hours if they result in serious bodily injury, or within 24 hours if no bodily injury occurs. However, the report was submitted six hours after the incident, which did not comply with the policy. Additionally, the facility did not submit the results of the investigation within the required five working days. The incident occurred on November 14, 2024, but the investigation report was not submitted until November 22, 2024. The Administrator acknowledged the delay but could not provide a reason for the late submission. Both residents involved had a history of cognitive impairments and behavioral issues, which were documented in their care plans.
Failure in Hand Hygiene During Wound Care
Penalty
Summary
The facility failed to ensure proper hand hygiene during wound care for a resident, which was observed by surveyors. The facility's Clinical Practice Guidelines for Non-Sterile Dressing Change required staff to perform hand hygiene and change gloves at specific steps during the wound care process. However, during an observation, a registered nurse (RN) did not adhere to these guidelines. The RN performed hand hygiene and applied gloves initially but failed to change gloves and perform hand hygiene between cleaning and dressing multiple wounds on the resident's right leg and foot. The resident involved had a medical history that included type 2 diabetes, congestive heart failure, chronic kidney disease, and anemia. The resident had diabetic foot ulcers, surgical wounds, and other chronic wounds requiring daily dressing changes. During the observed wound care, the RN did not perform hand hygiene or change gloves between treating different wound sites, which could lead to cross-contamination between the wounds. Interviews with the RN and the Director of Nursing (DON) confirmed that the RN was trained to perform hand hygiene and change gloves between wounds to prevent cross-contamination. The DON stated that the nurse should have completed the care for one wound before moving to the next, and hand hygiene should have been performed each time gloves were removed. The facility's failure to follow proper infection control procedures during wound care was identified as a deficiency.
Inadequate Discharge Planning for Resident with Pending Medicaid
Penalty
Summary
The facility discharged a resident, referred to as R1, despite the resident's pending Medicaid eligibility, which was a violation of the facility's discharge policy. R1 was given a discharge notice due to nonpayment, even though R1 was actively applying for Medicaid. The facility's policy requires that a resident may not be involuntarily discharged unless an alternate living arrangement has accepted the resident, and the alternate placement is arranged. However, R1 was discharged to a motel without a confirmed alternate living arrangement. R1 had a complex medical history, including lung cancer, congestive heart failure, acute kidney failure, alcoholic cirrhosis of the liver, depression, and anemia. At the time of discharge, R1 was undergoing chemotherapy and was cognitively intact. The facility's discharge planning policy was not adequately followed, as R1 was discharged without a sustainable plan for continued care, including access to necessary medications and transportation for medical appointments. R1 missed a chemotherapy treatment due to lack of transportation, and there was no evidence that the facility coordinated with other agencies to ensure R1's safe transition. The facility failed to notify the Ombudsman prior to R1's discharge, which is a requirement in cases of involuntary discharge. The facility's staff, including the Social Services Director and Nursing Home Administrator, attempted to discuss payment plans and discharge options with R1, but R1 refused to cooperate. Despite this, the facility did not ensure a safe and sustainable discharge plan, as R1 was left without adequate resources to manage his health needs post-discharge. The facility's actions resulted in R1 being discharged to a motel without proper support, leading to missed medical treatments and inadequate access to medications.
Latest citations in Wisconsin
Two residents did not receive skin care and monitoring consistent with professional standards or their expressed preferences. One resident sustained a right knee abrasion from a fall that was noted on a fall report but not reflected in subsequent weekly skin assessments, MAR/TAR entries, or progress notes; the resident later showed the surveyor a visible wound and reported that staff had not followed up after the initial fall. Nursing staff gave conflicting accounts about the existence and monitoring of this wound, and the DON was unaware of it and unable to describe its progression, while relying on CNAs to observe and report changes. Another resident developed a U-shaped area on the left back that a CNA described as a previously bruised, weeping area and a family member described as a bruise, yet weekly skin checks continued to document intact skin with no open areas and no specific description of this site. A later photo taken by the DON showed a U-shaped scar on the back, but there were no prior measurements, photos, or detailed documentation to track its development or characteristics.
Two residents experienced deficiencies in transfer safety when staff did not follow or update care-planned transfer methods. One resident with CVA and hemiplegia, care-planned for a Lumex transfer with two staff, was transferred by a single RN using the Lumex and was lowered to the floor when unable to continue standing. Another resident with MS, CVA, and severely impaired cognition, care-planned for pivot disc transfers with one staff, was observed being transferred with a Lumex by a CNA, despite the care plan not being revised to reflect this method and no documented therapy re-assessment for renewed Lumex use.
A resident with stroke-related hemiplegia and documented colonization with carbapenem-resistant Pseudomonas aeruginosa (CRPA) was care-planned for Enhanced Barrier Precautions (EBP), and the facility’s policy required gown and glove use for high-contact activities such as transfers. Despite EBP signage on the door and PPE available, a CNA and the NHA transferred the resident with a mechanical lift, physically holding and positioning the resident, without wearing gowns or gloves, and then continued tasks in the room. In interviews, the CNA, NHA, and DON stated they believed EBP applied only to direct care and did not include transfers, resulting in noncompliance with the facility’s infection prevention and control program.
A resident was admitted to hospice, which the facility’s DON identified as a significant change in condition requiring a Significant Change in Status Assessment (SCSA) MDS to be completed within 14 days per the RAI User Manual and facility policy. The last MDS for this resident had been completed earlier, and although an SCSA was started after the hospice admission, it was never completed or submitted. The resident later died, and the DON acknowledged that the significant change MDS was not completed within the required timeframe.
A resident with obesity, weakness, and type 2 DM with polyneuropathy, who had no cognitive impairment and required a sit-to-stand mechanical lift with two-person assist per the care plan, experienced a fall during a transfer when a CNA performed the lift alone. The CNA unhooked one side of the sling, had difficulty reaching the other side, unlocked the lift while the resident was partially on the bed with feet on the device and holding a trapeze, and the lift moved forward as the resident pushed with their legs, causing the resident to slide to the floor. Staff interviews confirmed that transfer requirements are obtained from the care plan/Kardex, that mechanical lifts may require two staff depending on the plan, and that this resident specifically required two-person assistance, but only one CNA was present at the time of the fall.
The facility failed to maintain required RN coverage and a full-time DON, resulting in no RN on duty for multiple days and no documented RN supervision of nursing staff. In this context, LPNs completed admission and readmission assessments for several residents with complex conditions such as diabetes, COPD, CHF, sepsis, ESRD, and osteomyelitis, and administered IV antibiotics, including via PICC lines, sometimes without appropriate IV certification. CMA/MTs independently assessed pain, administered PRN oxycodone, and injected insulin for a resident with diabetes and pressure ulcers, all without an RN employed to provide direct supervision. Leadership acknowledged reliance on LPNs and CMAs for these functions and on off-site or sister-facility DONs for support, but could not provide documentation of on-site RN coverage, leading surveyors to cite an immediate jeopardy deficiency.
A resident with COPD, emphysema, and leukemia, who was cognitively intact, reported shortness of breath and wheezing and received a PRN nebulizer treatment documented as effective, but no vital signs or comprehensive respiratory assessment were completed. Later, the resident told an LPN that she might need to go to the hospital due to ongoing shortness of breath; the LPN acknowledged this but did not immediately assess the resident, citing that the resident often complained and did not appear in dire need. The resident and her family member reported that she clearly requested to go to the hospital and that staff did not act, leading the family member to call 911. EMS transferred the resident to the hospital, where she was found to be hypoxic and was diagnosed with acute hypoxic respiratory failure, chronic PE, and bronchiectasis with acute lower respiratory infection.
A resident with a history of lumbar discitis/osteomyelitis and chronic myeloid leukemia had IV daptomycin discontinued after imaging showed improvement, and an ID physician faxed new orders for PO levofloxacin and PO vancomycin. Although the fax was confirmed as received and scanned, nursing did not transcribe these antibiotics into the EMR or MAR, and they were not administered for approximately two months, even as the resident reported to the ID physician via telehealth that she was tolerating levofloxacin, believing she was taking it. The oral antibiotic orders did not appear in the physician order listing until after the resident was hospitalized again for fever and pain, when imaging showed recurrent discitis/osteomyelitis and the hospital continued or resumed levofloxacin and PO vancomycin. In a separate incident, an LPN administered another resident’s IV ertapenem instead of the ordered IV daptomycin to this resident after taking the wrong medication from the refrigerator, contrary to facility policies requiring medications to be administered according to physician orders and pending orders to be checked and confirmed after physician visits.
The facility failed to provide enough qualified nursing staff and allowed improper delegation of nursing and medication tasks. On an evening shift, only three CNAs (one for a partial shift) were assigned to 34 residents, despite the facility’s own staffing plan calling for higher CNA coverage. A resident with multiple serious conditions, dependent for transfers and incontinent, reported waiting over three hours for toileting assistance and described routinely long call-light response times, while a family member reported chronic delays in staff response. A CMA/MT had been independently assessing pain and administering PRN oxycodone, including using a nonverbal pain scale, even though facility policy and state guidance restrict unlicensed staff from performing assessments or making PRN decisions. Multiple residents’ admission and readmission assessments and baseline care plans were completed and signed by LPNs without RN assessment, and LPNs were administering IV ertapenem via PICC lines without documented IV training or formal RN delegation, contrary to facility policy and Wisconsin scope-of-practice standards.
Surveyors found that the facility failed to follow its own food safety and sanitation policies, resulting in expired and improperly labeled food items stored in the walk-in cooler and freezer, including multiple juices and fish past their use-by or manufacturer expiration dates, as well as a torn-open package of hot dog buns exposed to air. They also observed cobwebs, dead insects, and accumulated dust and debris on the wall behind shelving where clean dishes were stored, with nearby window air-conditioning units that could blow contaminants onto the dishes. A dietary aide acknowledged that dietary staff should be monitoring expiration dates, and leadership later confirmed the expectation that expired items and unsanitary conditions should not be present, while 34 residents were placed at risk of foodborne illness.
Failure to Assess and Monitor Skin Wounds and Scars for Two Residents
Penalty
Summary
The deficiency involves the facility’s failure to provide treatment and care consistent with professional standards and resident preferences for two residents with skin impairments. For the first resident, who had diagnoses including cerebrovascular accident and hemiplegia and an intact BIMS score of 15, a fall report documented a right front knee abrasion at the time of a fall. Despite this, subsequent weekly skin assessments repeatedly documented intact skin with no indication of a right knee abrasion. When interviewed, the resident reported having a fall that caused a rug burn on the right knee and showed the surveyor a circular wound with a reddened periwound area, yellow center with visible depth, and red lines across the front of the knee. The resident stated staff looked at the wound when the fall occurred but did nothing afterward and expressed a desire for staff to look at and address the wound. Nursing staff interviews revealed inconsistent awareness and monitoring of this wound. An LPN initially stated the resident had no wounds or abrasions and confirmed there was no documentation or monitoring of a right knee wound in the medical record, despite the fall report noting an abrasion. The LPN later acknowledged the right knee wound was related to the fall and that the resident had been picking at it, describing a plan to keep it open to air and monitor, though this plan was not reflected in the record. Another nurse stated that if a wound or bruise is identified, it should be monitored and appear on the MAR or TAR until healed, but also indicated the resident did not have any wounds and only knew of a picked scab from report. The DON was not aware of the wound, found no documentation of it in progress notes, and later stated nurses were not expected to monitor the wound because CNAs observe wounds and report changes, while being unable to state whether the wound had changed in size or wound bed characteristics. For the second resident, who had diagnoses including heart failure and muscle weakness and a moderately impaired BIMS score of 12, the care plan identified potential or actual impairment to skin integrity related to multiple medical conditions. A CNA reported that this resident had a U-shaped area on the left back that had previously been a bruise and had been weeping, and stated this change had been reported to a nurse. A progress note documented a faded bruised area on the left back rib cage with scant blood related to a recent fall, but there was no further documentation of this area in the medical record. Weekly skin check forms over several months repeatedly documented skin as intact, dry, and fragile, with no open areas, and did not identify the U-shaped area on the back. A family member reported observing a U-shaped mark on the resident’s left back rib cage that appeared to be a bruise. Later, the DON presented a photo showing a U-shaped scar on the left back, approximately one inch wide with a line about 1/8 inch thick, but there were no prior photos or measurements to compare, and the scar’s details and location had not been documented on weekly skin assessments. The DON acknowledged that more thorough documentation on the skin check forms would have been helpful and stated that information for these forms was based on CNA observations and nursing assessments, which might not cover all skin areas depending on resident positioning.
Failure to Follow and Update Transfer Care Plans Leading to Unsafe Transfers
Penalty
Summary
The deficiency involves the facility’s failure to maintain an environment free of accident hazards and to provide adequate supervision during transfers for two residents. One resident with a history of cerebral vascular accident and hemiplegia, and with intact cognition per a BIMS score of 15/15, had a care plan dated 2/11/26 specifying transfers with a Lumex (manual stand assist lift) and assistance of two staff. Despite this, on 2/15/26 the resident was transferred from a chair to a shower chair by a single RN using a Lumex, during which the resident could no longer stand and was lowered to the ground. The DON confirmed that the care plan required two staff for transfers and that only one staff assisted during the incident, and the RN acknowledged transferring the resident alone, stating they believed only one staff was required. The second resident, with diagnoses including multiple sclerosis and cerebral vascular accident and a BIMS score of 7/15 indicating severely impaired cognition, had an ADL self-care performance care plan dated 2/11/26 that specified transfers with a pivot disc and one staff. However, surveyor observation on 3/31/26 showed a CNA transferring this resident from bed to wheelchair using a Lumex, which the resident successfully completed by following verbal cues. The DON reported that staff had used a Lumex with this resident for four years and verified that the care plan still indicated use of a pivot disc, acknowledging the care plan was incorrect. Therapy documentation showed that a pivot disc had been trialed and recommended for toilet transfers due to a custom-fit wheelchair that did not accommodate the Lumex, and that prior to this trial the resident had used a Lumex for transfers. The DON could not locate therapy notes indicating the resident had been re-assessed for renewed Lumex use, and the care plan had not been revised to reflect the resident’s current transfer method.
Failure to Follow Enhanced Barrier Precautions During Resident Transfer
Penalty
Summary
The deficiency involves the facility’s failure to implement its infection prevention and control program, specifically its Enhanced Barrier Precautions (EBP) policy, for a resident colonized with carbapenem-resistant Pseudomonas aeruginosa (CRPA). The facility’s EBP policy, revised 9/9/25, requires gown and glove use during high-contact resident care activities, including transfers, and specifies that EBP should be followed outside the resident’s room when performing transfers. The resident had a diagnosis of stroke with hemiplegia and an MDS assessment showing intact cognition with a BIMS score of 15/15. A care plan dated 2/18/26 documented CRPA colonization and included an intervention to observe EBP for infection control. On observation, an EBP sign was posted on the resident’s door and PPE was available next to the room. Despite this, a CNA entered the room without donning a gown or gloves and attached a lift sling to a mechanical lift. The Nursing Home Administrator then entered without gown or gloves and operated the lift while the CNA held the resident in the sling and maneuvered the resident into a wheelchair, including holding the resident’s leg and guiding the resident into the chair. After the transfer, the NHA sanitized the lift while the CNA provided the resident a hat and made the bed. In interviews, both the NHA and CNA stated they did not believe EBP was required because they did not consider the transfer to be direct care, and the DON reported being told that EBP was only required for direct care, which they understood did not include transfers.
Failure to Complete Timely Significant Change MDS After Hospice Admission
Penalty
Summary
The facility failed to complete a Significant Change in Status Assessment (SCSA) Minimum Data Set (MDS) within the required timeframe after a resident experienced a significant change in condition. Facility policy on comprehensive assessments, last revised on an unspecified date, states that comprehensive assessments are to be conducted according to the criteria and timeframes in the Resident Assessment Instrument (RAI) User Manual, which requires that an SCSA be completed by the end of the 14th calendar day following determination of a significant change. The Director of Nursing (DON) stated that MDS assessments are completed on admission, annually, quarterly, with a significant change, and as needed, and that a significant change includes a decline or improvement in two or more areas of care or when a resident is admitted to or removed from hospice, with a completion timeframe of 14 or 15 days after recognizing the change. Surveyor review of the resident’s electronic health record showed that the last completed MDS assessment was done on a prior date, and the resident was later admitted to hospice, which the DON identified as a significant change requiring an SCSA. An SCSA was initiated after the hospice admission but was left incomplete and never submitted. The resident subsequently expired, and the DON acknowledged during interview that the significant change MDS had not been completed and was past the 14-day requirement.
Failure to Follow Two-Person Mechanical Lift Transfer Care Plan Resulting in Resident Fall
Penalty
Summary
The deficiency involves the facility’s failure to ensure adequate supervision and adherence to the care plan for a resident requiring assistance with mechanical lift transfers. The facility’s own policies on falls and person-centered care planning require implementation of resident-specific fall prevention measures and provision of services as outlined in the care plan. For this resident, the comprehensive care plan identified self-care deficits related to type 2 diabetes and morbid obesity and specified that all transfers were to be completed using a sit-to-stand mechanical lift with the assistance of two staff. The resident, who had diagnoses including abnormal posture, weakness, type 2 diabetes with polyneuropathy, and morbid obesity, and who had no cognitive impairment per a BIMS score of 13/15, experienced a fall during a transfer. Progress notes document that a CNA was performing a sit-to-stand mechanical lift transfer to bed with only one staff member present, despite the care plan requirement for two-person assistance. During the transfer, the CNA had unhooked one side of the sling and was attempting to unhook the other side, had difficulty reaching, and then unlocked the sit-to-stand lift while the resident was partially on the bed, with feet on the lift and holding the bed trapeze. Because the resident was pushing with their legs, the lift moved forward and the resident slowly slid to the floor. Interviews confirmed that staff were aware that mechanical lifts, including sit-to-stand devices, may require two staff depending on the care plan, and that this resident specifically required two-person assistance for transfers. The resident reported that only one CNA was present at the time of the fall and that usually two staff assist due to the resident’s size. Nursing and CNA staff described that they rely on the care plan or Kardex in the computer to determine transfer needs and acknowledged that sit-to-stand lifts can require one or two staff based on the resident’s plan of care. The DON acknowledged that the CNA involved was working alone during the transfer when the fall occurred and was not following the resident’s care plan.
Lack of RN Coverage and Oversight Leading to Out-of-Scope Nursing and Medication Practices
Penalty
Summary
The deficiency involves the facility’s failure to employ a full-time RN designated as the DON and to ensure RN services were provided at least eight consecutive hours a day, seven days a week, as required by regulation and by the facility’s own nursing services policy. Payroll-Based Journal staffing data for the first quarter of 2026 showed a one-star staffing rating and multiple days with no RN hours. Review of daily staffing schedules for several consecutive days in March showed no RN scheduled on any of those dates, indicating there was no RN assigned to supervise nursing staff or oversee resident care. The Administrator confirmed that the DON, who had been the only full-time RN, resigned and her last day was mid-March, and the ADON confirmed that since that resignation there had been no RN employed by the facility and that even when a DON was employed, most weekends did not have RN coverage. In the absence of consistent RN presence and oversight, LPNs were performing admission and readmission nursing assessments and administering IV medications, and CMA/MTs were performing pain assessments, administering PRN pain medications, and administering insulin, all of which were outside their scope of practice as described in the report. Multiple residents’ records showed admission data collection and baseline care plan tools completed and signed by LPNs rather than an RN. For example, one resident admitted with diabetes type 2, osteomyelitis of vertebra, and orthopedic aftercare had a 72-hour admission/re-admission assessment documented by an LPN. Another resident admitted with COPD and traumatic ischemia of muscle had admission data collection and baseline care plan tools completed and signed by an LPN, with a late-entry health status note by a sister-facility DON added seven days after admission. Additional residents admitted with chronic congestive heart failure, sepsis, diabetes type 2, congestive heart failure, and ESRD also had admission data collection notes completed by LPNs. The report further documents that LPNs administered IV medications, including through PICC lines, without RN oversight, and in at least one case outside the LPN’s own training and certification. One resident with an order for IV ertapenem had doses administered on three consecutive days by an LPN and the ADON, who is also an LPN. The ADON stated that most LPNs had been trained to administer IV medications, but identified two LPNs who were not certified, while the former DON stated she believed those LPNs were certified and had allowed them to administer IV medications after observing them. CMA/MTs were documented as completing pain assessments and administering PRN oxycodone and insulin injections without an RN employed to provide direct supervision. One resident with diabetes type 2, bilateral stage II heel pressure ulcers, chronic pulmonary embolism, and vertebral osteomyelitis had multiple pain assessments and PRN oxycodone doses documented by a CMA/MT, as well as several insulin doses administered by the same CMA/MT. Interviews with the RDO and Medical Director confirmed that RN coverage was expected to be provided by DONs from sister facilities, but there was no documentation of their presence in the building, and the Medical Director emphasized that RNs are responsible for assessments, IVs, and staff supervision to ensure practice within scope. These combined actions and inactions led surveyors to identify immediate jeopardy beginning in mid-March.
Removal Plan
- Employ a full-time interim DON
- Provide staff education on notification of changes in condition
- Assess nurses' IV competency
- Employ an agency RN to ensure RN coverage on Saturdays and Sundays
- Reassess all residents with IVs, pressure injuries, and new admissions
- Reassess all residents with a documented change in condition
Failure to Assess Resident’s Respiratory Change in Condition and Request for Hospital Transfer
Penalty
Summary
The deficiency involves the facility’s failure to assess and respond appropriately to a resident-reported change in condition related to respiratory symptoms. The resident had significant medical diagnoses including COPD, panlobular emphysema, osteomyelitis of the lumbar vertebra, and chronic myeloid leukemia. A recent MDS showed the resident was cognitively intact with a BIMS score of 15 and used a wheelchair for mobility. The care plan also identified a focus on the resident and spouse making inappropriate EMS 911 calls when no true emergency existed, with interventions focused on educating them about appropriate EMS use. On the day of the incident, the resident reported shortness of breath and wheezing and received a PRN nebulizer treatment of Ipratropium-Albuterol, which was documented as effective. However, the LPN did not collect additional assessment data or notify an RN of the resident’s complaint of shortness of breath. No comprehensive respiratory assessment or vital signs were obtained at that time despite the resident’s symptoms. Later that same day, the resident told the LPN that she "may need to go to the hospital" and reported feeling short of breath. The LPN acknowledged that the resident made this statement but did not immediately assess the resident, stating she believed the resident was not in dire need and that the resident often complained of various ailments. According to the resident’s account, she specifically told the LPN that she needed to go to the hospital, was wheezing a lot, and tried to stay calm while waiting about an hour without staff action, after which she called her husband. The husband reported that the resident was crying, calling out in the hallway, and that he called 911 because staff were not doing anything. The facility’s grievance file and staff statements documented that the LPN was aware the resident said she "may need to go to the hospital" but did not complete an assessment before EMS arrived. The resident was transferred to the hospital, where she was found to have hypoxia with low oxygen saturation and was diagnosed with acute hypoxic respiratory failure, chronic pulmonary emboli without acute cor pulmonale, and bronchiectasis with acute lower respiratory infection. The Medical Director later stated her expectation that when a resident states they want to go to the hospital, staff should conduct an assessment, obtain vital signs, and report to the provider.
Failure to Transcribe and Administer Ordered Antibiotics and Wrong IV Medication Administration
Penalty
Summary
The deficiency involves the facility’s failure to ensure a resident was free from significant medication errors, specifically related to transcription and administration of ordered antibiotics and the administration of another resident’s IV antibiotic. The resident had a history of lumbar discitis/osteomyelitis and chronic myeloid leukemia and had been receiving IV daptomycin via PICC line following a hospital stay. An MRI in mid-January showed improvement, and the infectious disease (ID) physician initially ordered discontinuation of IV daptomycin, PICC removal, and discontinuation of weekly labs. The following day, after further review of the MRI and inflammatory markers, the ID physician ordered a transition to oral levofloxacin 750 mg daily and oral vancomycin 125 mg daily for several weeks, including vancomycin for C. diff prophylaxis. These orders were faxed to the facility and were later confirmed by the fax company and the Business Office Manager as having been received by the facility. Despite receipt of the faxed orders, the facility did not transcribe the oral levofloxacin and oral vancomycin into the resident’s physician orders or MAR for January or February, and there was no evidence on the MAR that these medications were administered during that period. The physician order listing for the resident showed that the oral levofloxacin and vancomycin orders did not appear until mid-March, when the resident returned from the hospital with those medications ordered. During telemedicine follow-up with the ID physician, the resident reported doing well and tolerating levofloxacin, believing she was taking the ordered antibiotics, even though the MAR showed no administration. The resident, who was cognitively intact per a BIMS score of 15, later stated she only took medications provided by the facility and did not know the oral antibiotics had not been given. The Assistant DON and consultant pharmacist both confirmed that no orders for oral levofloxacin or vancomycin were received by the pharmacy or entered into the system in January or February. In March, the resident was sent to the ER with fever and left knee pain, and imaging showed extensive osseous erosion at L1-2 concerning for discitis/osteomyelitis. The hospital documentation referenced the resident as being chronically on levofloxacin and oral vancomycin for discitis and continued or resumed these medications, which were then first documented as administered at the facility in mid-March. Separately, in January, a medication occurrence report documented that an LPN administered another resident’s IV antibiotic, ertapenem, instead of the ordered daptomycin to this resident. The LPN later stated she did not check thoroughly enough and took the wrong IV medication from the refrigerator, describing it as an honest mistake and noting that previously there had only been one resident with an IV. The facility’s own policies required medications to be administered according to physician orders and required licensed nurses to check and confirm pending orders after physician visits, but the faxed ID orders for oral antibiotics were not processed, and the wrong IV antibiotic was administered on one occasion. The Medical Director stated she was not aware that the resident was supposed to start two oral antibiotics in January as ordered by the ID physician and indicated her expectation that any faxed orders for oral antibiotics would be processed and administered. The Business Office Manager described the process for handling telehealth visit notes and faxed orders, explaining that nursing staff received faxed records and placed them in a bin for scanning into the EMR under a miscellaneous tab. With assistance from the fax company, the BOM confirmed that the fax containing the orders to start oral levofloxacin and add oral vancomycin was received by the facility. The facility’s policies on medication errors and physician orders emphasized preventing significant medication errors and ensuring orders were entered and confirmed, but the failure to transcribe and administer the ordered oral antibiotics and the administration of another resident’s IV antibiotic constituted significant medication errors for this resident.
Inadequate Staffing and Improper Delegation of Nursing and Medication Tasks
Penalty
Summary
The deficiency involves the facility’s failure to provide sufficient and appropriately qualified nursing staff to meet residents’ needs, and failure to ensure that LPNs and CMAs/MTs practiced within their legal scope and professional standards. The facility’s own facility assessment called for a CNA-to-resident ratio of one CNA for ten to sixteen residents on the evening shift, yet on the evening of survey entry there were only three CNAs for 34 residents, with one CNA scheduled for only a partial shift. Interviews and documentation, including a police body-worn camera narrative, showed that staff and leadership acknowledged difficulty providing needed care due to lack of staffing. The Nursing Home Administrator told police that one resident needed constant care that was difficult to provide because of staffing shortages, and an LPN stated she felt residents needed more attention than staff could provide. One resident with osteomyelitis of the lumbar vertebra, COPD, emphysema, and chronic myeloid leukemia, who was wheelchair-bound, dependent for transfers, and frequently incontinent of bowel, reported waiting over three hours for assistance after a bowel movement, prompting a call to local police. This resident later told the surveyor that call lights usually took 30–45 minutes to be answered and that care was timelier while surveyors were present. A family member reported that it took staff “forever” to respond to this resident’s needs and that he had complained to the ADON about response times. These accounts, combined with staffing records, demonstrated that the facility did not have enough staff on duty to meet residents’ immediate care needs. The facility also failed to ensure that CMAs/MTs and LPNs practiced within their scope and under appropriate RN oversight. A CMA/MT had been independently assessing residents’ pain and administering PRN oxycodone, including documenting pre- and post-administration pain levels, despite state guidance that assessments cannot be delegated to unlicensed personnel and facility policy stating that CMAs/MTs are not to assess pain or administer PRN medications without an RN’s assessment. The CMA/MT reported using both verbal reports and a nonverbal pain scale and believed this was within her scope, while the VPCO and FDON later stated it was not. Additionally, multiple admission and readmission nursing assessments and baseline care plan tools for several residents were completed and signed by LPNs without evidence of RN assessment, even though state standards limit LPNs to data collection and require RNs to complete resident assessments. The FDON and ADON acknowledged that, in the absence of an RN DON and because most admissions occurred on evenings, LPNs had been completing all initial nursing assessments for years. Further, the facility did not ensure that LPNs performing IV therapy had the required additional training and RN delegation as outlined in facility policy and state guidance. One resident with an order for IV ertapenem via PICC line received this medication on multiple days from LPNs, including an LPN whose personnel file contained no documentation of IV therapy training. The ADON confirmed that this LPN was not certified to administer IV/PICC medications, while the LPN stated she had been hanging IV medications via PICC lines since hire, without formal facility training, and was sometimes the only nurse available to administer PICC medications, with the other staff person being a CMA/MT. The FDON stated she supervised licensed staff and had observed LPNs administering IV medications without concerns, but there was no evidence of the documented training and competency validation required by facility policy for delegation of IV tasks to LPNs. Collectively, these findings showed that the facility did not maintain adequate RN presence, did not follow its own delegation and competency policies, and allowed LPNs and CMAs/MTs to perform assessments and IV tasks beyond their scope, affecting all residents in the facility.
Expired Food and Unsanitary Kitchen Conditions in Dietary Services
Penalty
Summary
Surveyors identified a deficiency in the facility’s food service operations related to failure to follow its own food safety and sanitation policies. The facility’s policies required that all local, state, and federal standards be followed, that food be protected from contamination, and that perishable foods be used prior to their use-by or expiration dates, with out-of-date foods discarded. During an observation of the kitchen’s walk-in cooler, surveyors found multiple juice containers labeled by the facility with use-by dates that had already passed, including cranberry juice, orange juice, and apple juice. They also found a container of concentrated lemon juice with a manufacturer’s expiration date that had already passed, despite the facility having applied a later “use by” date that extended beyond the manufacturer’s expiration. Further observations in the kitchen’s walk-in freezer revealed a torn-open package of hot dog buns with several buns exposed to air and an opened box of fish with a manufacturer’s expiration date that had already passed. Additional inspection of the kitchen area showed multiple cobwebs and dead insects on the wall behind portable shelving where clean dishes were stored, along with a buildup of black and gray dust and debris. Two window unit air conditioners were located next to this shelving, with the potential to blow debris and pests onto the clean dishes if turned on. A dietary aide acknowledged these conditions during the survey, stating that all dietary staff should be checking use-by and expiration dates. The Regional Director of Operations later stated it was her expectation that there would be no items beyond use-by or expiration dates and no dust or dead bugs in the kitchen. These failures placed all 34 residents at risk of foodborne illnesses.
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