Hico Nursing And Rehabilitation
Inspection history, citations, penalties and survey trends for this long-term care facility in Hico, Texas.
- Location
- 712 Railroad Ave, Hico, Texas 76457
- CMS Provider Number
- 675468
- Inspections on file
- 26
- Latest survey
- December 3, 2025
- Citations (last 12 mo.)
- 3
Citation history
Health deficiencies cited at Hico Nursing And Rehabilitation during CMS and state inspections, most recent first.
A resident with recent dental extractions and a care plan requiring a mechanically soft, low concentrated sweets diet was served a regular diet, including a whole sandwich he could not eat. Staff interviews and record reviews revealed inconsistent communication and documentation regarding the resident's dietary needs, resulting in the kitchen not receiving updated instructions and the resident not receiving food in the required texture.
A resident with severe cognitive impairment and multiple psychiatric diagnoses exhibited unsolicited sexual behavior towards another resident. Although the incident was observed and the resident's doctor and family were notified, the mental health primary care provider was not informed. This oversight could delay necessary interventions and affect care quality.
A facility failed to include a resident's fall history and risks in the baseline care plan within 48 hours of admission, despite the resident being a high fall risk with a history of falls. The resident, admitted for respite care with multiple diagnoses including cognitive impairment, experienced several falls shortly after admission. The omission was acknowledged by the DON, who had the necessary information but did not update the baseline care plan accordingly.
A facility failed to update a resident's care plan to include newly identified sexual behaviors after an incident involving unsolicited advances towards another resident. The resident, with severe cognitive impairment and psychiatric conditions, had a care plan that did not address these behaviors. Staff interviews revealed that the psychiatric provider was not informed of the incident, which was considered a change in the resident's condition.
The facility failed to maintain RN coverage for 8 hours a day, 7 days a week, during a specific weekend in FY Quarter 3 2024. This deficiency was due to a lack of available RNs to hire or through agency services, as confirmed by the DON and ADM. The absence of RN coverage placed residents at risk of missed nursing assessments and care.
The facility's kitchen failed to meet food safety standards, with unlabeled and undated food items, an unclean ice machine, and expired or moldy food not being discarded. Improper storage practices were observed, including cracked storage bins and frost build-up in freezers. Staff interviews revealed awareness of proper procedures, but these were not consistently followed, leading to multiple deficiencies.
A facility failed to maintain an effective infection control program when a CNA did not wash or sanitize hands after removing gloves and before applying a clean brief to a resident. The resident, who was severely cognitively impaired and dependent on staff for personal care, was at risk of infection due to this lapse. Despite training on hand hygiene, the CNA admitted to not following proper procedures, highlighting a deficiency in infection prevention practices.
Two residents in an LTC facility were found in inadequate conditions due to failures in ADL care. A cognitively intact resident with dementia was left with soiled sheets and a brief, while a cognitively impaired resident with hemiplegia was found with food on her blouse and her call light out of reach. Staff acknowledged these conditions were inappropriate and did not align with facility policies on maintaining hygiene and dignity.
A resident with cognitive and physical impairments was left alone in her room with food on her blouse and her call light out of reach, compromising her dignity. Staff interviews revealed that the resident should have had a clothing protector and not been left in soiled clothing, as per facility policy on resident rights.
A resident with cognitive and mobility impairments was found in distress with her call light out of reach, contrary to facility policy. Staff interviews confirmed the expectation for call lights to be accessible, highlighting a lapse in ensuring resident needs were met.
The facility failed to ensure residents were free from neglect, leading to uncontrolled pain and unidentified injuries for two residents. One resident with terminal brain cancer experienced severe pain after a fall, and another resident was left without his prescribed hydrocodone for three days, causing significant pain and inability to sleep. The facility's failure to provide necessary pain management and timely medical interventions placed all residents at risk.
The facility failed to implement policies and procedures to prevent abuse, neglect, and exploitation, resulting in uncontrolled pain and unidentified injuries for two residents. One resident's pain was not managed after a fall, and another resident's prescribed pain medication was unavailable for three days, causing significant discomfort.
The facility failed to provide adequate pain management for two residents, resulting in unmanaged pain and discomfort. One resident with terminal brain cancer missed several doses of tramadol after a fall, and another resident was without hydrocodone for three days, leading to severe pain and sleep loss.
The facility failed to provide accurate pharmaceutical services and timely medication administration, as evidenced by missing signatures on narcotic count sheets, discrepancies between narcotic logs and MARs, and late medication administration by RN A and a former employee. This affected two residents with significant medical conditions.
A resident experienced a fall resulting in a possible fracture, but the facility failed to report the incident to the State Agency within the required two-hour timeframe. The delay was due to the DON's unfamiliarity with the new reporting protocol after transitioning from the Administrator role.
A resident fell and sustained a bump to her head and pain in her hip and leg. The facility failed to notify the family member promptly due to internet issues, leading to a delay in informing the family and potentially delaying treatment decisions.
Failure to Provide Mechanically Soft Diet as Ordered
Penalty
Summary
Resident #2, a male with type 2 diabetes mellitus and recent dental extractions resulting in the removal of seven teeth, was admitted to the facility and had a care plan specifying a mechanically soft, low concentrated sweets diet. Despite this, observations revealed that the resident was served a whole sandwich, which he was unable to eat, and there was no meal ticket present on his tray. Interviews with staff indicated confusion and lack of communication regarding the resident's dietary needs, with some staff being verbally informed of the required diet while others were unaware of any changes. Record reviews showed that the kitchen had documentation indicating a regular diet for the resident, not the mechanically soft diet as specified in the care plan. Further investigation revealed that the process for updating dietary information involved multiple steps, including updating the care plan, sending information to the kitchen, and providing meal slips. However, the dietary manager's absence and unclear communication led to the kitchen not receiving the updated meal information. The facility's policy required special care needs to be communicated through various mechanisms, but in this case, the failure to provide the correct food texture resulted in the resident not receiving food in a form he could eat, as required by his care plan.
Failure to Notify Mental Health Provider of Behavioral Change
Penalty
Summary
The facility failed to consult with a resident's mental health primary care provider (MHNP) following a significant change in the resident's behavior. The resident, a male with severe cognitive impairment and multiple diagnoses including unspecified psychosis and autism, exhibited unsolicited sexual advances towards another resident. This incident was observed by RN A, who intervened and notified the resident's doctor and family but failed to inform the MHNP. The resident's care plan, which was revised prior to the incident, did not include interventions for sexual behaviors, although it did address potential verbal and physical aggression. The MHNP, who was responsible for managing the resident's psychiatric care, was not informed of the new behavior, which she considered a significant change in condition. The MHNP expressed that she relies on the facility to report such changes, as the resident is unable to communicate effectively due to his condition. Interviews with facility staff, including the DON and ADM, revealed that it was their expectation that primary care providers be notified of any significant changes in a resident's condition. The facility's policy on notification of changes also mandates informing the resident's physician and family in such circumstances. The failure to notify the MHNP of the resident's new behavior could potentially delay necessary medical interventions and affect the quality of care provided to the resident.
Failure to Include Fall Risks in Baseline Care Plan
Penalty
Summary
The facility failed to develop and implement a baseline care plan for a resident within 48 hours of admission, as required. The baseline care plan did not include the resident's fall history or fall risks, despite the resident having a history of falls and being identified as a high fall risk. This omission was acknowledged by the Director of Nursing (DON), who completed the baseline care plan but failed to include the necessary information regarding the resident's fall risks. The resident, an elderly female admitted for respite care, had multiple diagnoses including senile degeneration of the brain, anxiety disorder, restlessness, agitation, and hypertension. The resident's admission documents and hospice records indicated a history of falls, which was communicated to the facility by the hospice nurse. Despite this, the baseline care plan marked the resident as having no history of falls, and the comment section was left blank, failing to address the resident's fall risks and necessary interventions. The resident experienced several falls shortly after admission, which were documented in the comprehensive care plan. The hospice nurse confirmed that fall preventive measures were in place during her visits, such as the bed being in the lowest position and a fall mat at the bedside. However, the initial failure to include fall risks in the baseline care plan could have resulted in inadequate care and treatment for the resident.
Failure to Update Care Plan for Resident's Sexual Behaviors
Penalty
Summary
The facility failed to develop and implement a comprehensive person-centered care plan for a resident, which included addressing newly identified sexual behaviors. This deficiency was identified after an incident where the resident made unsolicited sexual advances towards another resident. The care plan did not document these behaviors or include relevant interventions, despite the resident's history of severe cognitive impairment and psychiatric conditions. The resident, a male with diagnoses including adrenocortical insufficiency, unspecified psychosis, generalized anxiety disorder, onychogryphosis, and autistic disorder, was admitted to the facility with a PASRR positive status related to an intellectual disability. The resident's care plan, last revised in December, noted potential for verbal and physical aggression but did not address sexual behaviors. An incident report from January detailed an event where the resident was observed with his hands under another resident's shirt, which was not subsequently documented in the care plan. Interviews with facility staff, including a registered nurse and the primary care psychiatric services provider, revealed that the psychiatric provider was not informed of the incident, which was considered a change in the resident's condition. The Director of Nursing and the Administrator both expressed expectations that care plans should be updated with any significant changes in a resident's condition to ensure continuity of care and prevent potential negative outcomes for other residents.
Failure to Maintain Required RN Coverage
Penalty
Summary
The facility failed to ensure the presence of a registered nurse (RN) for at least 8 consecutive hours a day, 7 days a week, during the third fiscal quarter of 2024. Specifically, there was no RN coverage on two days, June 8 and June 9, 2024. This lack of RN coverage was confirmed through a review of daily staffing records, which showed zero hours worked by an RN on those dates. The absence of an RN placed residents at risk of missed nursing assessments, interventions, care, and treatment. Interviews with the Director of Nursing (DON) and the Administrator (ADM) revealed that the facility was aware of the requirement for daily RN coverage. The DON acknowledged the absence of RN coverage on the specified weekend, citing a lack of available RNs to hire or through agency services. The DON also mentioned working extra hours herself to cover the RN position when possible. The ADM confirmed the facility's obligation to maintain RN coverage and noted that the absence of such coverage could compromise the quality of resident care. There was no policy in place regarding RN coverage, and the facility relied on federal guidance for staffing requirements.
Food Safety and Storage Deficiencies in Facility Kitchen
Penalty
Summary
The facility failed to adhere to professional standards for food service safety in its kitchen, leading to multiple deficiencies. Observations revealed that food items, including leafy green vegetables and shredded cheddar cheese, were not labeled or dated to indicate their use-by or discard dates. Additionally, the ice machine was found to have slime, mold, or soil residues on its internal components, indicating a lack of proper cleaning and sanitization. Expired and mold-contaminated food products, such as hoagie buns and caramel-flavored dessert topping, were not discarded as required. Further inspection of the kitchen's storage areas showed improper storage practices. Large plastic storage bins were not labeled or dated, and some had cracked or broken lids, compromising the integrity of the stored food. The kitchen's vegetable freezer had significant frost build-up and ice crystals, which could affect the quality and taste of the food. Additionally, emergency water supplies were improperly stored directly on the floor, and the potato freezer contained unlabeled bags of food. Interviews with staff, including the Dietary Manager (DM) and Dietary Worker (DW), confirmed awareness of the need for proper food storage and sanitation practices. However, the DM admitted to being unaware of the specific issues observed during the inspection. The facility's policies on food safety and date marking were not consistently followed, as evidenced by the presence of expired and improperly stored food items. The ADM emphasized the importance of inspecting food upon receipt and maintaining clean appliances, but these expectations were not met, as shown by the deficiencies found during the survey.
Inadequate Hand Hygiene During Incontinent Care
Penalty
Summary
The facility failed to establish and maintain an effective infection prevention and control program, as evidenced by the actions of CNA C during the provision of incontinent care for a resident. During the care, CNA C did not wash or sanitize his hands after removing gloves and before applying a clean brief to the resident, which is a critical step in preventing cross-contamination and the spread of infection. This lapse in hand hygiene occurred despite the facility's established policies and training on infection control and hand hygiene. The resident involved was an elderly female with multiple diagnoses, including dysphagia, anxiety, pneumonia, and atherosclerotic heart disease. She was severely cognitively impaired, requiring substantial assistance with personal hygiene and was fully dependent on staff for toileting and showering. The resident was frequently incontinent of bladder and always incontinent of bowel, necessitating regular and thorough incontinent care to prevent skin breakdown and infection. Interviews with CNA C, the Administrator, and the Director of Nursing confirmed that staff were trained and in-serviced on proper hand hygiene practices, including washing hands when transitioning from dirty to clean surfaces. Despite this training, CNA C admitted to not following the correct procedure, citing confusion from differing instructions by state surveyors. The facility's policies clearly outlined the importance of hand hygiene in preventing infection, yet the failure to adhere to these protocols during resident care posed a risk of infection transmission.
Deficiencies in ADL Care and Hygiene Maintenance
Penalty
Summary
The facility failed to provide adequate care and assistance for activities of daily living (ADLs) for two residents, leading to deficiencies in maintaining their hygiene and dignity. Resident #14, a cognitively intact male with dementia and mobility issues, was observed with a brown smear on his bedsheet and a soiled brief in the trashcan, indicating inadequate personal hygiene care. Despite staff making rounds every two hours, the resident was left in this condition, and his lunch was served without addressing the hygiene issue, which was acknowledged by the charge nurse and the Director of Nursing (DON) as inappropriate. Resident #35, a cognitively impaired female with hemiplegia and communication difficulties, was found sitting in her wheelchair with food covering her blouse and her call light out of reach. The resident was left in her room with the door closed, and staff were unsure who was responsible for her condition. The DON stated that residents who feed themselves should have clothing protectors to prevent soiling, and it was inappropriate for the resident to be left with a soiled blouse, impacting her dignity. The facility's policy on ADLs emphasizes maintaining residents' abilities and providing necessary services for personal hygiene, grooming, and nutrition. However, the observations and interviews revealed that the facility did not adhere to these standards, resulting in residents being left in soiled conditions, which could lead to health decline and impaired dignity. The administration acknowledged the responsibility of CNAs and nurses to monitor and address these needs, but the deficiencies indicate a failure in executing these duties effectively.
Resident Dignity Compromised Due to Inadequate Care
Penalty
Summary
The facility failed to ensure that a resident was treated with respect and dignity, as evidenced by an incident involving a resident who was left alone in her room with the door shut, with food covering the front of her blouse. The resident, who had a history of hemiplegia and hemiparesis following a cerebral infarction, aphasia, anxiety, and conversion disorder with seizures, was observed sitting in her wheelchair with her call light out of reach and crying. The resident's care plan indicated she required supervision or assistance with eating and personal hygiene, yet she was found in a state that did not align with these needs. Interviews with facility staff, including a CNA and the DON, revealed that the resident should not have been left in her room with the door closed and in soiled clothing. The DON acknowledged that residents who feed themselves should have a clothing protector to prevent soiling, and that it was inappropriate to leave a resident in soiled clothing as it could impair dignity. The ADM also stated that residents should not be left in such conditions and emphasized the responsibility of CNAs and nurses to monitor and address these needs. The facility's policy on resident rights confirmed the expectation for residents to be treated with respect and dignity.
Failure to Ensure Call Light Accessibility for Resident
Penalty
Summary
The facility failed to ensure that a resident's call light was placed within reach, which is a necessary accommodation for residents with specific needs. The resident in question, a female with a history of hemiplegia and hemiparesis following a cerebral infarction, aphasia, anxiety, and conversion disorder with seizures, was found in her room with the call light clipped to her pillow, out of her reach. This resident, who was cognitively impaired and required assistance with mobility and personal care, was observed sitting in her wheelchair with food on her blouse and crying, indicating distress and unmet needs. Interviews with facility staff, including a CNA and the DON, confirmed that the call light should have been within the resident's reach at all times. The CNA was unsure who left the resident in this state, and the DON emphasized the importance of notifying her if the call light clip was broken. The ADM reiterated that all staff were responsible for ensuring call lights were accessible to residents, as per facility policy. The failure to place the call light within reach could have resulted in the resident being unable to call for help, potentially leading to falls or other unmet needs.
Neglect and Inadequate Pain Management
Penalty
Summary
The facility failed to ensure that residents were free from neglect, leading to uncontrolled pain and unidentified injuries for two residents. One resident, who had terminal brain cancer, experienced a fall and subsequent pain in her arm and hip. The facility did not provide her prescribed tramadol, failed to complete and document neuro checks after the fall, and delayed performing x-rays. The resident was left in constant pain, which was only partially managed after being transferred to a new facility. The hospice nurse and the new facility's administrator confirmed the resident's severe pain and inadequate care at the original facility. Another resident, who was cognitively intact and had a history of acute post-procedural pain and spinal stenosis, was left without his prescribed hydrocodone for three days. This led to significant pain, especially at night, causing an inability to sleep. The resident reported that his pain reached a level of 9 at night and averaged at a 6 during the day without his medication. The facility staff confirmed that the medication had run out and was not reordered in a timely manner. The facility's failure to provide necessary pain management and timely medical interventions placed all residents at risk of not having their needs met. The deficiencies were identified during observations, interviews, and record reviews, revealing a pattern of neglect and inadequate care. The facility's policies on medication administration and pain management were not followed, leading to significant harm and distress for the affected residents.
Failure to Implement Policies and Procedures for Pain Management and Resident Care
Penalty
Summary
The facility failed to develop and implement written policies and procedures to prevent abuse, neglect, and exploitation of residents, as well as the misappropriation of resident property. Specifically, the facility did not address Resident #1's pain in her arm and hip after a fall, failed to complete and document neuro checks after the fall, and delayed performing x-rays. Additionally, Resident #2's pain was not managed properly due to the unavailability of his prescribed hydrocodone for three days, leading to significant pain and inability to sleep. These failures resulted in uncontrolled pain and unidentified injuries for the residents involved. Resident #1, a [AGE] year-old female with diagnoses including syncope, glaucoma, and abnormal brain scan, experienced a fall that resulted in pain and a possible fracture. Despite orders for x-rays and pain medication, the facility did not administer the prescribed tramadol in a timely manner, and neuro checks were not documented. The resident's pain was not adequately managed, and she was observed to be in severe pain when moved or repositioned at a new facility. The facility's records showed multiple instances where the medication was unavailable, and neuro checks were not performed as required. Resident #2, a [AGE] year-old male with diagnoses including acute post-procedural pain, spinal stenosis, gout, and repeated falls, also experienced inadequate pain management. His prescribed hydrocodone was unavailable for three days, causing his pain to escalate to a level 9 at night and preventing him from sleeping. The facility's records indicated that the medication had run out, and the resident reported significant pain during this period. The facility's failure to ensure the availability of pain medication and timely administration led to unnecessary suffering for Resident #2.
Failure to Provide Adequate Pain Management
Penalty
Summary
The facility failed to ensure that pain management was provided to residents who required such services, consistent with professional standards of practice, the comprehensive person-centered care plan, and the residents' goals and preferences. Specifically, the facility did not have the prescribed tramadol available for a resident who suffered a fall and reported constant pain in her left arm and had a visible hematoma on her forehead. The resident's pain medication was not administered as scheduled, leading to unmanaged pain and discomfort. Additionally, the facility did not have the prescribed hydrocodone available for another resident for three days, resulting in severe pain, especially at night, and sleep loss. The resident's pain levels were documented as high as 9 during this period, indicating significant suffering due to the unavailability of the medication. The first resident, an elderly female with terminal brain cancer, experienced a fall and reported pain in her left arm and a hematoma on her forehead. Despite having orders for tramadol to manage her pain, the medication was not available in the facility, and the resident missed several doses. The resident's pain levels were documented multiple times, showing that she was in significant pain. Observations at a new facility revealed that the resident was in excruciating pain when repositioned, indicating that her pain was not adequately managed at the original facility. The second resident, an elderly male with diagnoses including acute post-procedural pain and spinal stenosis, was without his prescribed hydrocodone for three days. The resident reported severe pain, especially at night, which prevented him from sleeping. The facility's records and interviews with staff confirmed that the medication was not available, and the resident's pain levels were documented as high during this period. The facility's failure to ensure the availability of pain medication led to significant unmanaged pain for the resident.
Failure to Provide Accurate Pharmaceutical Services and Timely Medication Administration
Penalty
Summary
The facility failed to provide pharmaceutical services to meet the needs of each resident, specifically in the accurate acquiring, receiving, dispensing, and administering of all drugs and biologicals. The facility did not maintain a system of medication records that enabled periodic accurate reconciliation and accounting for all controlled medications. This was evident in the missing signatures on narcotic count sheets for multiple dates in two medication locations, and discrepancies between the narcotic logs and the Medication Administration Records (MAR) for Resident #1's tramadol administration. The Director of Nursing (DON) admitted to not reconciling the narcotic count sheets against the MAR and not verifying the correct number of pills or timing of the pills based on the order. The facility also failed to ensure the safe and timely administration of medications. RN A and a former employee were noted to have administered medications outside the prescribed times, as evidenced by the Medication Admin Audit Report for both Resident #1 and Resident #2. The report highlighted multiple instances where medications were administered late, which was corroborated by confidential interviews with staff and residents. The DON had changed the medication administration times to accommodate RN A, who had difficulty administering medications within the required times, but this adjustment did not resolve the issue. Resident #1, a female with diagnoses including syncope, glaucoma, and an abnormal brain scan, had multiple instances where her tramadol was pulled but not documented as administered in the MAR. Resident #2, a male with diagnoses including acute post-procedural pain and spinal stenosis, also experienced late administration of his medications. The facility's policies on medication administration and controlled substance accountability were not followed, leading to these deficiencies. The DON acknowledged the issues but had not implemented the necessary corrective actions to address them.
Failure to Timely Report Resident Fall and Injury
Penalty
Summary
The facility failed to report an alleged violation involving abuse, neglect, or mistreatment within the required two-hour timeframe. Specifically, Resident #1 experienced a fall on 01/14/24 at 5:57 am, which resulted in a possible fracture to her left femur as indicated by x-ray results. The incident was not reported to the State Agency until 01/17/24 at 8:06 pm, well beyond the mandated two-hour window. The delay in reporting was attributed to the Director of Nursing (DON), who had recently transitioned from also serving as the Administrator and was not accustomed to the new reporting protocol. Resident #1, a [AGE] year-old female with diagnoses including syncope, glaucoma, and an abnormal brain scan, was admitted to the facility on [DATE]. Following the fall, the resident complained of significant pain, and subsequent imaging confirmed a possible fracture. Despite the severity of the injury, there was no progress note related to the fall in Resident #1's January 2024 records. The facility's Incident and Accidents policy, last revised on 01/01/23, mandates immediate reporting of such incidents, which was not adhered to in this case.
Failure to Notify Family Member of Resident's Fall
Penalty
Summary
The facility failed to immediately notify the resident's representative when there was a significant change in the resident's physical status. Specifically, the facility did not inform the family member (FM) of a resident who experienced a fall, resulting in a bump to her head and pain in her hip and leg. The incident occurred early in the morning, and the responsible party was not notified until later in the day when the FM visited the resident and learned about the fall from a hospice nurse. The lack of notification was attributed to the internet being down, preventing the nurse from accessing the resident's face sheet to find contact information. Despite attempts to notify the FM through hospice, the FM was not informed in a timely manner. The resident involved was a female with a history of syncope, glaucoma, and an abnormal brain scan. She had been admitted to the facility recently and had no prior falls. The incident report and interviews revealed that the resident fell while self-transferring to the bathroom, resulting in a hematoma on her forehead and pain in her left arm. The facility's policy required prompt notification of family members in such cases, but this protocol was not followed, leading to a delay in informing the FM and potentially delaying treatment decisions.
Latest citations in Texas
A resident with severe dementia, mobility deficits, and dependence for transfers was provided bed rails without a documented entrapment risk assessment, physician order, or inclusion of bed rail use in the care plan, despite a facility policy requiring alternatives, IDT review, informed consent, and proper installation. Maintenance installed 1/3 bed rails on verbal request from nursing, believing the clinical steps had been completed, and the resident later was found partially out of bed with her head pinned between the rail and a low air loss mattress, unresponsive, and subsequently pronounced deceased. The medical examiner noted neck abrasions, bruising, and muscle hemorrhage consistent with entrapment between the mattress and bed rail and indicated the likely cause of death as strangulation on the rails or asphyxiation on the mattress, and the deficiency was cited as past Immediate Jeopardy.
A resident with severe cognitive impairment and multiple pressure injuries received twice-daily wound care without a corresponding pain care plan or documented pain assessments, despite having a PRN acetaminophen order. During an observed wound care attempt, the resident winced, cried out, and showed facial expressions consistent with pain when repositioned, while staff were unsure of her primary language, whether she had been assessed or medicated for pain, or even what pain medications were ordered. CNAs and the treatment nurse noted foul odor and colored drainage from the wounds and that the resident felt warm, but the LVN initially reported no indication of pain or need for vital signs and only checked a temperature after surveyor prompting, without performing a clear pain assessment. The wound care NP later reported the resident had increased necrotic tissue, odor, and frequent combative behavior during prior treatments that had not been considered as possible pain responses, and the resident’s representative stated they were unaware of wound odor, infection concerns, or antibiotic orders and believed the resident was receiving pain medication while video showed wound care being attempted without it.
Two residents experienced significant medication administration and documentation failures involving pain management and insulin therapy. One resident with Parkinson’s disease and chronic hip pain did not receive ordered 4% lidocaine patches on multiple occasions despite MAR entries indicating administration, and received inconsistent Tramadol dosing, including unscheduled double doses and missing signatures on the controlled substance log. Another resident with diabetes, hemiplegia, and a G-tube received long-acting Rezvoglar insulin doses well outside the ordered bedtime schedule on several occasions, as confirmed by MAR review and video monitoring, while blood glucose readings fluctuated widely throughout the month. Staff interviews revealed inaccurate documentation, late administration outside the facility’s one-hour medication window, and lack of recognition of timing and dosing errors, contrary to facility policy requiring timely, accurate administration per prescriber orders.
Surveyors found that the facility failed to provide pressure ulcer care consistent with professional standards for three residents. One resident with hemiplegia and vascular dementia had a sacral wound that was omitted from the care plan and repeatedly left off weekly skin assessments, while heel wounds were documented without consistent measurements or staging and ordered treatments were not always recorded as given. A second resident with multiple comorbidities developed a sacral wound that progressed from MASD to an unstageable and then Stage 4 pressure injury with surgical debridement, yet the care plan was not updated to reflect the active pressure ulcer and specific interventions, and weekly skin assessments often lacked complete staging and measurements. A third resident with dementia and incontinence had an unstageable sacral ulcer and MASD, but weekly skin assessments were inconsistent, some ordered wound treatments and topical medications were not documented on the TAR, and nursing notes did not show that care was provided on those dates. Staff interviews revealed that the treatment nurse handled nearly all weekly skin assessments and wound care documentation, relied on the DON or wound physician for staging and measurements, and that facility policies requiring complete wound assessment and documentation were not consistently followed.
The facility failed to ensure call lights were accessible for four residents who were identified as fall risks and required assistance with ADLs or had significant mobility or cognitive impairments. Observations found residents lying in bed with call lights placed at the head of the bed, on the floor, on a roommate’s bed, or on a nightstand, all out of reach, despite care plan interventions requiring call lights to be kept within reach. A CNA, an LVN, and the DON each confirmed that all staff are responsible for keeping call bells within residents’ reach and acknowledged that inaccessible call bells could lead to accidents, falls, avoidable injuries, delayed care, and unmet needs, contrary to the facility’s written call light policy.
Surveyors found that multiple resident rooms and two halls were not maintained in a clean and sanitary condition. Bathrooms in several rooms had brown or gray stains in corners and around toilets, and some showers and room floors had dark or built-up dirt along edges, near closets, and by beds and walls. Air conditioning vents and filters in several rooms were observed with black grime or thick dust. Handrails on two halls had debris, including tissue with a red-brown substance, candy wrappers, gum, plastic, and paper wedged between the rails. Sharps containers in several rooms had used gloves and trash placed on top. The Administrator and housekeeping staff confirmed that housekeeping was responsible for cleaning rooms, bathrooms, floors, handrails, and air conditioning units, and staff acknowledged that the observed conditions were a health hazard and could cause infection.
The facility failed to follow its own infection control practices and physician orders for three residents requiring respiratory care. A resident with COPD had a nasal cannula and nebulizer mask connected to equipment that were not bagged or dated when not in use, despite orders for weekly changes. Another resident with asthma had an unbagged, undated nasal cannula and an oxygen humidifier bottle that was partially full, cracked, and dated from a prior week. A third resident with COPD had both nasal cannula and nebulizer mask unbagged and undated, despite orders for weekly equipment changes and monitoring of pulse, O2 sat, treatment time, and lung sounds. Staff, including a CNA, an LVN, and the DON, acknowledged that equipment should always be bagged, dated, and changed per schedule to prevent infection, consistent with the facility’s infection prevention and control policy.
Surveyors found that staff failed to administer multiple residents’ scheduled medications within the facility’s one-hour administration window, despite active orders for numerous drugs treating conditions such as DM, HTN, CHF, dementia, seizures, and hypothyroidism. During a morning med pass, a med tech had not completed 8:00 a.m. and 9:00 a.m. medications by late morning, and staff interviews confirmed that medications were required to be given within a defined time range. In addition, staff did not consistently check BP before dispensing medications with BP parameters, did not keep a milk-based Med Pass nutritional supplement refrigerated or on ice as required by manufacturer directions and facility protocol, and failed to date most insulin vials when opened, contrary to facility policy. These actions and inactions showed that pharmaceutical services, including accurate dispensing, administration, and storage of medications and biologicals, were not provided as required for the residents reviewed.
Staff failed to follow infection control practices by placing personal water bottles on medication carts on two halls and by not performing appropriate hand hygiene before resident care. Personal water bottles belonging to a med tech and an LVN were observed on top of separate med carts, despite staff and leadership acknowledging that personal items were not allowed there due to contamination concerns. In a separate incident, a med tech sanitized her hands, picked up keys from the floor, then did not re-sanitize before donning clean gloves and entering a resident’s room to administer medication, even though the resident had a dialysis access and was care-planned for Enhanced Barrier Precautions and staff recognized that hand hygiene was required between dirty and clean tasks.
Staff failed to consistently follow infection control practices, including enhanced barrier precautions and hand hygiene, during incontinent care and handling of medical devices for three residents. In one case, staff performed high-contact care and a gait-belt transfer for a resident with a pressure ulcer, G-tube, and PICC line while wearing gloves but no gowns, despite posted enhanced barrier precautions. In another case, a CNA changed a resident’s soiled brief and cleansed the perineal area, then changed gloves without performing hand hygiene before applying a clean brief. In a third case, a CNA and the Staffing Coordinator placed a clean brief under a resident before completing cleansing, applied barrier cream with soiled gloves, and the Staffing Coordinator picked an oxygen cannula up from the floor and placed it back on the resident, with both staff leaving the room without performing hand hygiene.
Failure to Assess, Order, and Care Plan Bed Rail Use Resulting in Fatal Entrapment
Penalty
Summary
The deficiency involves the facility’s failure to follow its own policy and regulatory requirements for the assessment, ordering, care planning, and safe use of bed rails for a cognitively impaired resident. The resident was an elderly female with severe dementia, repeated falls, a fractured neck of the left femur, cognitive communication deficit, and a need for assistance with personal care. Her admission MDS showed a BIMS score of 03, indicating severe cognitive impairment, and documented that she required substantial staff assistance with bed mobility and was completely dependent on staff for transfers from bed to chair. Despite these needs, her care plan addressed ADL self-care performance deficits related to dementia and included interventions for bed mobility requiring one staff member to assist with repositioning, but it did not mention bed rails or any risk of entrapment. The facility obtained a bed rail consent form signed by the resident’s family member, which listed multiple potential dangers of bed rail use, including suffocation and various forms of entrapment that could cause injury or death. However, from the time of admission through the date of the incident, there was no documented bed rail safety or entrapment risk assessment for this resident, no physician order for bed rails, and no inclusion of bed rail use in the resident’s care plan. Maintenance staff reported that a charge nurse verbally requested installation of bed rails on the resident’s bed, and he believed the usual clinical steps—assessment, IDT review, consent, and physician order—had already been completed, but he had no documentation of when the rails were installed. The DON later confirmed that, for this resident, the required risk of entrapment assessment, physician order, and care plan focus for bed rails were not completed, and alternatives to bed rails were not attempted prior to installation, contrary to facility policy. On the night of the incident, a CNA observed the resident resting calmly around 2:00 a.m. During a subsequent round close to 5:00 a.m., the CNA found the resident partially out of bed with her head pinned between the assist bar/bed rail and the mattress, and notified the LVN. The LVN’s written statement described finding the resident seated on the floor on the right side of the bed, off the mattress, with her head resting between the side rail and the mattress, unresponsive. CPR was initiated and EMS was called, but the resident was later pronounced deceased. The county medical examiner reported that the resident had bruising and abrasions around the neck and jawline and hemorrhaging in the neck muscles, injuries consistent with being trapped between the mattress and bed rails, and indicated that the likely cause of death would be strangulation on the bed rails or asphyxiation on the mattress. Subsequent observation of the bed showed 1/3 bed rails of the same make and model as the bed frame and a low air loss mattress; while the rails were not loose and there was little space when the mattress was fully inflated, the air mattress could be compressed enough to create significant space between the mattress and rails. The facility’s failure to conduct a bed rail entrapment risk assessment, obtain a physician order, and incorporate bed rail use into the care plan prior to installation led to the resident’s entrapment and death, and constituted noncompliance identified as past Immediate Jeopardy. The facility’s written bed rail policy required that appropriate alternatives be attempted before installing bed rails, that the IDT assess each resident for entrapment risk, that risks and benefits be reviewed with the resident or representative, that informed consent be obtained prior to installation, and that manufacturer instructions and compatibility of bed, mattress, and rails be verified. It also required updating the care plan to reflect the need or choice for bed rails. In this case, staff interviews and record review showed that these steps were not followed for the resident involved. The DON acknowledged that the process did not occur as required, that the IDT did not meet to assess the resident for entrapment risk, and that the bed rails were installed based on the responsible party’s request without the mandated clinical review and documentation. This sequence of omissions and deviations from policy directly preceded the resident’s fatal entrapment between the bed rail and mattress.
Removal Plan
- Notify Medical Director
- Notify Ombudsman
- Conduct ad hoc QAPI
- DON to provide education to trainers regarding abuse and neglect
- Review admissions processes regarding bed rails and complete in-service with DON, ED, and IDT
- Provide in-service to all nurses involved with admissions process regarding bed rails
- Audit bed rails currently in use
- Inspect bed rails currently in use
- Verify consent on file for all bed rails in use
- Verify order and care plan for all bed rails
- Complete bed rail safety evaluation for all residents with bed rails
- Audit low air loss mattresses currently in use
- Verify order and care plan for all low air loss mattresses in use
- Complete fall risk assessment for all residents with low air loss mattress
- Provide staff education regarding use of enabler/bed rail
- Provide staff education regarding false safety
- Provide staff education regarding low air loss mattress
- Audit admissions for completion
- Audit low air loss mattresses and bedside rails
- Conduct ongoing monitoring for improvement to be reviewed at QAPI
Failure to Assess and Manage Pain During Wound Care for a Nonverbal Resident
Penalty
Summary
The deficiency involves the facility’s failure to provide safe, appropriate pain management consistent with professional standards of practice and the resident’s needs during wound care. A female resident with severe cognitive impairment (BIMS score of 00) was admitted with multiple pressure-related skin conditions, including a left heel deep tissue injury (DTI), right heel DTI, an unstageable sacral pressure injury, a left heel ulcer, a right bunion DTI, and other bruising/discoloration. Her MDS Care Area Assessment did not trigger for pain and no care planning decision for pain was documented. The resident’s care plan contained detailed entries for her multiple wounds but did not include any care plan for pain, despite the presence of significant pressure injuries and ongoing wound care orders. Record review showed the resident had an active PRN order for acetaminophen 500 mg every 6 hours as needed for pain and an order for Doxycycline for the sacral wound, as well as twice-daily wound care orders for the unstageable sacral pressure injury. The MAR for the month showed that no acetaminophen had been administered since early in the month, even though wound care was being performed twice daily. During an observed attempt to perform wound care, the resident was dependent for mobility and required staff to roll and reposition her. When staff attempted to roll her for treatment, she winced, cried out "Oh my God" in Spanish, and displayed furrowed eyebrows and facial expressions consistent with pain. CNAs assisting with care noted that she appeared to be lying on the wound, that her wounds often drained, and that there was a foul odor and visible brownish-green drainage on her brief and positioning towels. Despite these signs, the treatment nurse could not confirm whether the resident had been assessed for pain or medicated prior to the procedure and was unsure of the resident’s primary language. During this same encounter, the resident was noted by the surveyor and CNAs to feel warm to the touch, and her wounds and dressings showed green, brown, or red drainage. The treatment nurse and CNAs acknowledged the resident felt warm, but the charge nurse (LVN) initially stated there was no indication the resident was in pain or needed vital signs assessed and only checked the resident’s temperature after being prompted by the surveyor. The LVN reported a normal temperature using a contactless thermometer, was unsure if the resident had any pain medication orders, and did not initially perform a direct pain assessment. Subsequent interviews revealed that the wound care NP had observed increased necrotic tissue and odor in the sacral wound the prior week and that the resident had been frequently combative, refusing wound care by kicking and biting, but this behavior had not been considered as a possible reaction to pain. CNAs later described the resident’s facial expressions and reactions during repositioning as indicating pain, while the LVN reported feeling pressured and nervous during the surveyor’s questioning and could not clearly describe having assessed the resident for pain during her shift. The resident’s responsible party stated they had not been informed of wound odor, infection concerns, or antibiotic orders and believed the resident was receiving pain and fever medications, later expressing shock upon reviewing video that showed wound care being attempted without medication. The facility’s own pain assessment and management policy stated that residents should be assessed for pain at admission and ongoing, monitored for pain with changes in condition, and that procedures such as moving or wound care can cause pain. It also directed that pain management interventions be consistent with the resident’s goals and documented in the care plan, and that underlying causes of pain, including skin/wound conditions like pressure ulcers, be addressed. In this case, the resident with multiple pressure injuries and ongoing wound care had no pain care plan, no documented pain assessment using appropriate tools for severe dementia, and no administration of ordered PRN pain medication in the weeks preceding the observed event, despite clear non-verbal signs of pain during wound care attempts. These actions and omissions led surveyors to determine that the facility failed to ensure pain was assessed and treated prior to wound care, resulting in the resident crying out and exhibiting pain behaviors when touched or moved.
Removal Plan
- Amend treatment orders to require pain evaluation prior to treatments and medication if indicated upon re-admission.
- Provide additional 1:1 education to CNA A, CNA B, LVN A, and the facility treatment nurse specific to issues identified in the preliminary fact analysis.
- Nursing leadership (DON/designees) to conduct facility rounds on all residents to ensure no unreported or undocumented changes in pain levels; audit all wound care orders to ensure pain management orders are present as indicated.
- Complete house-wide pain assessments; communicate any reported pain to the charge nurse for medication administration if indicated and complete follow-up assessment to ensure effectiveness.
- Re-educate licensed nurses on change in condition, pain assessment and management, administering pain medications, and the pain-clinical protocol (including identifying situations where increased pain may be anticipated such as wound care, ambulation, repositioning, and reviewing the critical element pathway for pain recognition and management).
- Re-educate all non-licensed nursing staff on recognizing change in condition/status including changes in pain levels and proper reporting using STOP AND WATCH Alert in PCC/point-of-care documentation and/or direct communication to the charge nurse; re-educate staff not working prior to their next scheduled shift.
- Educate the Facility Administrator and DON by the Divisional President of Operations on standards of care, pain management, and quality oversight.
- Validate staff education via completion of a quiz and acknowledgement covering recognition of changes in condition, proper notification procedures, and pain assessment and management.
- Review and validate the pain assessment and management policy to ensure alignment with regulatory requirements (no changes required).
- Implement monitoring: change in condition/pain assessment audits (review 24-hour summary report and nurse progress notes; ensure changes are reported to the provider and documented; ensure pain assessments are completed prior to treatments); review audit results in IDT/QAPI meetings and address issues immediately, including provider communication.
Medication Administration Errors and Documentation Irregularities for Pain Management and Insulin Therapy
Penalty
Summary
The deficiency involves the facility’s failure to provide accurate pharmaceutical services, including acquiring, receiving, dispensing, and administering medications as ordered, for two residents. One resident with Parkinson’s disease, chronic right hip pain, and severe cognitive impairment had physician orders for Tramadol 50 mg by mouth three times daily, Tramadol 100 mg by mouth three times daily until a specified date, and a 4% lidocaine patch to the right hip once daily for pain. Surveyors observed this resident twice on the same day lying in bed, rubbing her right hip/thigh in a circular motion, shaking her legs, and stating she was “sore,” with no lidocaine patch present on either hip or thigh or in the bedding. The MAR showed that a medication aide documented administration of the lidocaine patch that morning, but in interview the aide admitted she did not have the patches on her cart at the scheduled time, signed that she had given the patch intending to retrieve and apply it later, and then forgot to do so. On the following day, the MAR showed that an RN documented administration of the lidocaine patch, but in interview that RN stated she had not administered any medications to this resident and was not assigned to her; she reported that another nurse had borrowed her computer earlier in the day. Record review of the same resident’s controlled substance log showed multiple irregularities in Tramadol administration over several days. Entries reflected doses of two 50 mg Tramadol tablets being given at various times without signatures identifying the administering staff, missing third daily doses, and inconsistent dosing patterns. On one date, the ADON documented administering two 50 mg tablets at an unknown time, followed by single 50 mg doses at noon and in the evening by other staff. On another date, a medication aide documented administering two 50 mg tablets in the morning and early afternoon, and another aide documented two 50 mg tablets mid-afternoon, resulting in a total of 200 mg of Tramadol within a short time frame. Additional entries showed two 50 mg tablets given in the morning and again at midday on a subsequent date. The DON acknowledged on interview that she had reviewed the controlled substance log and noted incorrect dosages but had not recognized that some administration times were too close together. The second resident involved was an older adult with hemiplegia and hemiparesis following cerebral infarction, type 2 diabetes mellitus, hypertension, severe cognitive impairment, and a gastrostomy tube in place. This resident had an order for Rezvoglar KwikPen (a long-acting basal insulin) 32 units subcutaneously at bedtime, scheduled at 8:00 p.m. Review of the MAR for March showed that the insulin was repeatedly administered outside the ordered time parameters on six different days, with documented administration times after midnight and late evening rather than at the scheduled hour. Blood sugar logs for the month showed wide fluctuations, with values ranging from 66 mg/dL to 332 mg/dL. Video monitoring from the resident’s room confirmed that on one date the night-shift LVN administered the scheduled 8:00 p.m. insulin dose after midnight. In interview, this LVN stated that bedtime medications, including insulin, were usually given between 7:00 p.m. and 9:00 p.m., that the acceptable window was one hour before or after the scheduled time, and that she believed she had not been late administering the insulin, despite documentation and video evidence to the contrary. The facility’s medication administration policy required medications to be administered safely, timely, and in accordance with prescriber orders, including within one hour of the prescribed time, and required staff to question inappropriate or excessive dosages.
Failure to Accurately Assess, Care Plan, and Treat Pressure Ulcers for Multiple Residents
Penalty
Summary
The deficiency involves the facility’s failure to provide pressure ulcer care consistent with professional standards, including accurate assessment, staging, measurement, care planning, and implementation of ordered treatments for multiple residents with pressure injuries. For one resident with hemiplegia, vascular dementia, incontinence, low body weight, and an admission Braden score indicating risk, the facility did not consistently identify and document all existing wounds. Her care plan listed only a left heel pressure wound and omitted a sacral wound. Weekly skin assessments from late January through March repeatedly failed to document the sacral wound after its initial identification, and heel wounds were inconsistently documented without required measurements or staging. On several dates, the weekly skin assessment was left blank or lacked measurements, despite physician documentation that the left heel wound progressed from Stage 3 to Stage 4 with increasing size. The treatment administration record (TAR) also showed missing documentation of ordered wound treatments to the sacrum and left heel on multiple dates, with no corresponding nursing notes indicating that care was provided. A second resident with hemiplegia, vascular dementia, diabetes, malnutrition, peripheral vascular disease, incontinence, and significant weight loss was identified as at risk for pressure ulcers but initially had no documented pressure wounds. Her care plan, last updated the previous year, addressed only potential for pressure ulcer development and other skin integrity risks, and did not reflect a current sacral pressure wound. However, physician orders and TAR entries showed daily treatment to a sacral wound, and weekly skin assessments documented a sacral wound beginning in mid-February. These assessments frequently lacked staging and, at times, lacked complete measurements. Over several weeks, documentation showed the sacral wound increasing in size and evolving from MASD to an unstageable wound and then to a Stage 4 pressure injury requiring surgical debridement of devitalized tissue, including subcutaneous tissue, muscle fascia, and tendon. Despite this progression and ongoing wound physician involvement, the resident’s care plan was not updated to reflect the current pressure injury and specific wound care interventions. A third resident with dementia, Alzheimer’s disease, muscle weakness, incontinence, and an initially non-risk Braden score that later declined to moderate risk had an unstageable sacral pressure ulcer present on admission and MASD. Her care plan included potential for pressure ulcer development, an unstageable sacral pressure ulcer related to immobility, and a wound infection requiring oral antibiotics. Physician orders directed weekly skin assessments and specific daily and evening wound treatments to the sacral area. However, the March TAR showed multiple dates where ordered sacral wound treatments and topical medication for left upper buttock redness were not documented as given, and nursing progress notes did not show that wound care was provided on those dates. Weekly skin assessments for this resident were inconsistent, with several assessments in early January documented as refused or limited, alternating between noting arm discoloration and no skin issues, and later assessments intermittently omitting the sacral wound or lacking measurements and staging. Wound physician notes documented an unstageable sacral pressure injury with rapid clinical decline and later a Stage 3 pressure injury that had increased in size, but these changes were not consistently mirrored in the facility’s weekly skin assessment documentation. Interviews with nursing staff and leadership further described systemic issues contributing to the deficiency. The treatment nurse stated she could not stage wounds and relied on the DON or wound physician for staging, and that she was responsible for updating care plans when new pressure injuries were identified, though she was unsure of the required timeframe. She also reported that she performed nearly all weekly skin assessments for approximately 96 residents Monday through Thursday, with no assessments scheduled on Fridays unless there was a new admission, and that wound measurements were typically taken only when the wound physician visited, after which she transferred his measurements into the weekly skin assessments. The DON and ADON indicated that the treatment nurse was responsible for all wound care planning, weekly skin assessments, and ensuring documentation, and acknowledged that missing or inconsistent wound measurements and documentation on weekly skin assessments would prevent the facility from determining whether wounds were improving or worsening. Facility policies required full assessment and documentation of pressure ulcers, including location, stage, length, width, depth, exudate, and necrotic tissue, as well as complete wound care documentation, but the records for these three residents showed repeated omissions and inconsistencies in assessment, staging, measurement, care planning, and documentation of ordered treatments.
Failure to Ensure Accessible Call Lights for Multiple Residents
Penalty
Summary
Surveyors identified a deficiency in the facility’s failure to reasonably accommodate resident needs and preferences by not ensuring that call lights were accessible to four residents reviewed. For one male resident with a skull fracture, a baseline MDS showing he was a fall risk and unable to complete the BIMS interview, and a care plan indicating he required assistance with ADLs, observation showed he was lying in bed with his call light positioned at the head of the bed, out of his reach. A second male resident, with diagnoses including need for assistance with personal care, stroke, and dysphagia, and a quarterly MDS indicating he was unable to complete the BIMS interview, had a care plan intervention specifying that his call light should be within reach; however, observation found him lying in bed with his call light on the floor, out of reach. A third resident, a female with lack of coordination, unsteadiness on her feet, repeated falls, and severe cognitive impairment (BIMS score of 1), had a care plan intervention to ensure her call light was within reach, yet she was observed lying in bed with her call light placed on her roommate’s bed. A fourth male resident with right-sided paralysis, intact cognition (BIMS 14), and a care plan identifying him as a fall risk with an intervention to keep his call light within reach, was observed lying in bed with his call light on the nightstand, out of reach. During interviews, a CNA, an LVN, and the DON each stated that call bells should always be within residents’ reach and that all staff are responsible for ensuring this, and acknowledged that lack of accessible call bells could result in accidents, falls, avoidable injuries, delayed care, and unmet needs. The facility’s written policy on call lights required staff to place the call device within the resident’s reach before leaving the room.
Failure to Maintain Clean Resident Rooms and Hallway Handrails
Penalty
Summary
Surveyors identified a deficiency in the facility’s failure to provide a safe, clean, comfortable, and homelike environment, as required by the facility’s Resident Rights policy. During observations on the 300 and 400 halls, surveyors noted that handrails contained debris, including a piece of tissue with a red and brownish substance on the 300 hall and candy wrappers, gum, clear plastic materials, and large pieces of paper wedged between the rails on the 400 hall. Multiple resident rooms on these halls were found with unclean and unsanitary conditions. Several bathrooms had brownish or grayish stains in the corners of the floors and around toilets, as well as dark stains along floor edges, in corners, and in showers. Room floors showed built-up dirt near closet doors, door frames, and along floor edges, with brownish or dark stains near beds and walls. Additional observations revealed that air conditioning unit vents and filters in several rooms had black grime or thick dust accumulation. In multiple rooms, sharps containers used for needle disposal had used, dirty or disposable gloves and pieces of trash placed on top of them. During interviews, the Administrator stated that housekeeping services were provided seven days a week, with cleaning in the morning and evening, and that housekeeping was expected to thoroughly clean resident rooms and facility areas. A housekeeper assigned to the 300 and 400 halls confirmed responsibility for cleaning entire rooms, bathrooms, floors, and wiping down handrails, stating that handrails were wiped at least once a week and acknowledging that the observed conditions were a health hazard. The Housekeeping Supervisor confirmed that housekeeping and floor technicians were responsible for cleaning hallways, floors, handrails, entire rooms, bathrooms, and air conditioning units, and acknowledged that not thoroughly cleaning rooms and handrails could cause an infection.
Improper Storage and Maintenance of Oxygen and Nebulizer Equipment
Penalty
Summary
Surveyors identified that the facility failed to provide respiratory care consistent with professional standards, physician orders, and the infection prevention and control program for three residents receiving oxygen and nebulizer treatments. For a male resident with COPD, record review showed physician orders to change tubing, clean filters, and change the O2 water bottle and nebulizer kit weekly on night shift every Saturday. However, observation revealed that his nasal cannula connected to the oxygen concentrator and his nebulizer mask connected to the nebulizer machine were not bagged or labeled with a date when not in use. For a female resident with asthma, physician orders directed weekly changes of tubing, filter cleaning, and O2 water bottle changes, but observation showed her nasal cannula connected to the oxygen concentrator was not bagged or labeled, and an oxygen humidifier bottle left on the nightstand was only one-quarter full, cracked, and dated from an earlier date. A female resident with COPD had physician orders to change tubing, clean filters, and change the O2 water bottle and nebulizer kit weekly, as well as orders to obtain and record pulse, O2 saturation, treatment minutes, and lung sounds in relation to nebulizer treatments. Observation found that her nasal cannula connected to the oxygen concentrator and nebulizer mask connected to the nebulizer machine were not bagged or labeled with a date when not in use. Staff interviews with a CNA, an LVN, and the DON confirmed that facility practice and expectations were for oxygen tubing and nebulizer masks to be bagged and dated when not in use, with bags changed weekly or as needed, and for humidifier bottles to be changed regularly. The DON stated that failure to follow these practices could be an infection control issue leading to serious health consequences. The facility’s written Infection Prevention and Control Program policy emphasized decreasing infection risk, recognizing infection control practices during care, and ensuring compliance with infection control regulations, which was not followed in these observed instances.
Medication Administration, Monitoring, and Storage Failures During Med Pass
Penalty
Summary
The deficiency involves the facility’s failure to provide pharmaceutical services that ensured accurate acquiring, receiving, dispensing, and administering of medications and biologicals for all 10 residents reviewed for pharmacy services. Record reviews showed that multiple residents had active physician orders for medications to treat conditions such as Type 2 diabetes, dementia, end-stage renal disease, hypertension, heart failure, schizophrenia, bipolar disorder, hypothyroidism, seizures, neuropathy, and pain. These medications included antihypertensives (such as amlodipine, hydralazine, metoprolol, benazepril, nifedipine), anticoagulants (Eliquis), antidiabetics (metformin, insulin), antipsychotics (olanzapine, quetiapine), anticonvulsants (levetiracetam), thyroid replacement (levothyroxine), heart failure medications (furosemide, carvedilol, isosorbide dinitrate), and others such as gabapentin, baclofen, galantamine, and lidocaine patches. During observation of a morning medication pass, surveyors noted that Med Tech F had not finished passing morning medications on two hallways between 10:15 a.m. and 11:14 a.m., even though those medications were scheduled for 8:00 a.m. and 9:00 a.m. This meant that residents’ medications were administered more than one hour after their scheduled administration times, contrary to the facility’s stated one-hour before or after administration window. Interviews with Med Tech F, LVN A, and the DON confirmed that facility practice and policy required medications to be given at the ordered times within that window to maintain effectiveness and comply with physician orders. The facility also failed to follow required procedures related to medication parameters and storage. Med Tech F and LVN A stated that medications with blood pressure check parameters required a blood pressure reading before dispensing the medication into a cup, but the report states the facility failed to check one resident’s blood pressure before dispensing medication. Additionally, observations and interviews revealed that the Med Pass liquid nutritional supplement, described as milk-based, was not kept refrigerated or on ice during medication administration, despite manufacturer directions and facility protocol requiring it to be refrigerated or kept on ice. Further, review of insulin storage on three halls showed that 12 of 14 insulin vials were not dated with the date of first use, even though LVN A, LVN B, and the DON stated that facility policy required insulin vials to be dated when opened and discarded after a specified period (generally 28–30 days). These failures placed residents at risk for receiving medications outside ordered time frames and using insulin vials without a known open date. Facility policy and procedure for medication administration (Policy Number 7C) required that medications be administered as prescribed by the resident’s physician, in accordance with written orders and the resident’s service plan, and that routine medications be administered per facility time ranges unless otherwise specified. The policy also required that medications be recorded on the MAR, that resident identification be verified prior to administration, and that medications be administered according to the dosage schedule on the MAR. Staff interviews confirmed awareness of these requirements, including the need to date insulin vials upon opening and to maintain proper storage conditions for nutritional supplements. Despite this, the observed late medication administration, failure to check blood pressure before dispensing certain medications, failure to keep Med Pass on ice or refrigerated, and failure to date insulin vials demonstrated noncompliance with the facility’s own medication administration and pharmaceutical services procedures for the residents reviewed.
Improper Storage of Personal Items on Med Carts and Lapses in Hand Hygiene
Penalty
Summary
The deficiency involves the facility’s failure to maintain an effective infection prevention and control program, specifically related to improper storage of personal items on medication carts and inadequate hand hygiene practices. On the 200 hall, a medication technician was observed with a personal water bottle placed on top of the medication cart; she acknowledged it was her bottle, that she had brought it out to drink, and that she did not have time to put it away. She further stated that personal water bottles were not allowed on top of the medication cart because of infection control concerns. On the 100 hall, a separate medication cart was observed with another personal water bottle on top. The LVN assigned to pass medications on that hall confirmed the water bottle was hers, explained she was thirsty and needed a drink, and stated that staff were not allowed to have personal items on the medication cart due to infection control concerns. The Administrator, Corporate Nurse, and DON each confirmed that staff were not to have personal items on top of medication carts because of contamination and infection control issues. The report also details a hand hygiene failure involving a resident with identified infection risks. Resident #9 was an elderly male with dementia, severe cognitive impairment (BIMS score of 7), and an active diagnosis of dementia. His care plan documented that he was at risk of infection related to dialysis access and required Enhanced Barrier Precautions during close contact care. Physician orders specified that enhanced barrier precautions and PPE were required for high resident contact care activities, with dialysis access to be monitored every shift. During medication administration for this resident, the same medication technician was observed sanitizing her hands, then picking up her keys from the floor, and failing to sanitize her hands again before donning clean gloves and entering the resident’s room to administer medication. In subsequent interviews, the medication technician, the LVN, and the DON each stated that hand hygiene was required after touching dirty surfaces, between residents, between glove changes, and before donning and after removing gloves, and that failure to perform hand hygiene could spread bacteria or germs and make residents sick. Review of the facility’s Infection Prevention and Control Program policy showed that personnel were required to wash their hands after each direct resident contact as indicated by accepted professional practice, and that infection prevention practices were to be monitored by the infection preventionist through skills competency evaluations such as observation of hand hygiene.
Failure to Follow Enhanced Barrier Precautions and Hand Hygiene During Incontinent Care and Device Handling
Penalty
Summary
The deficiency involves the facility’s failure to maintain an effective Infection Prevention and Control Program, including proper use of enhanced barrier precautions and hand hygiene, for three residents observed for infection control practices. For one resident with a sacral pressure ulcer, dysphagia, a G-tube, and a PICC line, an enhanced barrier precautions sign was posted indicating the need for gown and gloves during high-contact care. During incontinent care and preparation for transfer to a wheelchair, a PTA, a CNA, and an RN all wore gloves but did not don gowns, despite performing high-contact activities such as changing briefs, disconnecting a feeding tube, and using a gait belt to transfer the resident. In interviews, these staff members acknowledged they had been trained on enhanced barrier precautions, recognized that residents with wounds or medically inserted devices required such precautions, and admitted they should have worn gowns during this high-contact care. For a second resident with diagnoses including type 2 diabetes mellitus, COPD, and overactive bladder, a CNA entered the room to provide incontinent care after performing hand hygiene and donning gloves. The CNA unfastened a wet brief, cleansed the resident’s perineal and buttocks areas, then changed gloves without performing hand hygiene before placing a clean brief under the resident and completing the brief change and repositioning. Hand hygiene was only performed after the gloves were removed at the end of care. In a subsequent interview, the CNA stated she was supposed to perform hand hygiene before and after incontinent care and further acknowledged she should have performed hand hygiene after cleaning the resident and changing gloves. For a third resident with dementia and COPD, a CNA and the Staffing Coordinator provided incontinent care while the resident’s oxygen concentrator was on and the oxygen cannula was observed lying on the floor. Both staff performed hand hygiene and donned gloves before care. The CNA unfastened the brief, placed a clean brief beside the resident, cleansed the perineal area, and, with assistance, removed the soiled brief and placed the clean brief under the resident before cleaning the buttocks, thereby placing a clean item under the resident prior to completing cleansing. Without changing gloves, the CNA then applied barrier cream using the same gloves that had been used for cleaning. After fastening the brief and repositioning the resident, the Staffing Coordinator picked up the oxygen cannula from the floor and placed it back on the resident’s nose. Both staff then removed their gloves, collected trash, left the room without performing hand hygiene, and only washed their hands later at a sink behind the nurse’s station. In interviews, both the CNA and the Staffing Coordinator acknowledged they had not followed required hand hygiene and glove-change practices and described the expected protocols as taught by the facility’s infection control policies.
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