Pruitthealth- Columbia
Inspection history, citations, penalties and survey trends for this long-term care facility in Columbia, South Carolina.
- Location
- 2451 Forest Drive, Columbia, South Carolina 29204
- CMS Provider Number
- 425013
- Inspections on file
- 22
- Latest survey
- July 18, 2025
- Citations (last 12 mo.)
- 5
Citation history
Health deficiencies cited at Pruitthealth- Columbia during CMS and state inspections, most recent first.
The facility failed to ensure a safe environment by using a mattress to transport a resident down the stairwell during an elevator outage. The resident, who was moderately cognitively impaired and used a wheelchair, was moved without a formal policy or training in place. Staff confirmed the elevator had been malfunctioning, and there was no documented emergency plan for such situations. The Administrator acknowledged the lack of formal training and documentation for handling elevator outages.
The facility failed to include the elevator in its Facility Assessment, despite its critical role in daily operations. Staff reported ongoing issues with the elevator, which was inoperable for several days. The Administrator stated that upper management advised against including the elevator in the assessment, and there was no specific policy for elevator outages.
The facility's main kitchen was found to have significant sanitation and food storage deficiencies. Kitchen equipment, including ovens and fryers, were dirty with grease and food debris. Food items in the cooler were improperly labeled and stored, with some past their use-by dates. Communication issues were noted between the Dietary Manager and Maintenance regarding equipment repairs, contributing to the deficiencies.
The facility did not have a qualified full-time social worker on site, as required for facilities with over 120 beds. Interviews revealed that the position had been vacant for several weeks, and a temporary social worker from a sister facility was assisting during the survey. The Administrator acknowledged the lack of a specific policy for social services, relying on federal regulations instead.
The facility failed to implement Enhanced Barrier Precautions (EBP) for residents requiring them, as observed in five out of seven residents reviewed. Rooms of residents with conditions like feeding tubes, HIV, or indwelling medical devices lacked appropriate signage, and staff did not use PPE during high-contact care activities. Interviews revealed that staff, including the Administrator and Infection Preventionist, were unaware of the CDC guidance and facility policy regarding EBP, leading to deficiencies in infection prevention and control.
A resident's advanced directives were not updated in a timely manner as requested by their Resident Representative (RR). Despite the RR's request to change the resident's code status to Do Not Resuscitate (DNR), the facility maintained a Full Code status. The facility's policy requires changes to be communicated and recorded, but this was not done. The facility lacked a full-time Social Worker, and the Temporary Social Worker confirmed the oversight. The Administrator acknowledged the failure to update the directives promptly.
A resident dependent on staff for ADL care did not receive adequate personal hygiene assistance, as required by facility policy. The resident's ADL documentation lacked records of showers or bed baths on multiple days, and observations showed poor hygiene. Interviews revealed that the resident's hair had not been washed for about a month, and the assigned CNA was unsure of the last hair wash. The facility's expectation is for residents to receive regular showers and bed baths, with proper documentation, which was not met in this instance.
A resident with multiple respiratory conditions was not provided the correct oxygen rate as per physician orders. Despite being ordered to receive oxygen at 3 LPM, observations showed the rate set at 4 LPM. Staff interviews revealed a lack of awareness and verification of the correct rate, leading to the deficiency.
The facility failed to remove expired medications and biologicals from one of its medication storage rooms. An Aerobika device was found unlabeled and without an expiration date or patient name, and an expired RCI Adult Non Rebreathing Mask was also discovered. An LPN confirmed these issues and discarded the items, acknowledging that expired medications should be removed.
The facility failed to properly dispose of garbage, as one dumpster was found with its doors open and trash on the ground. The facility's policy requires dumpsters to be closed and areas kept clean. The Dietary Manager confirmed the issue, stating that staff responsible for trash disposal should ensure all trash is placed in the dumpster. The Administrator noted that kitchen and housekeeping staff are responsible for checking dumpsters daily.
Facility Lacks Policy for Safe Resident Transport During Elevator Outages
Penalty
Summary
The facility failed to provide an environment free from potential accident hazards by using a mattress to transport a resident down the stairwell when the facility elevators were not operational. This incident involved a resident who was moderately cognitively impaired and used a wheelchair for mobility. The facility lacked a policy or emergency plan for elevator outages, and there was no documentation of maintenance records indicating the elevator was inoperable. Interviews with staff revealed that the elevator had been malfunctioning for over a week, and in the absence of a working elevator, staff resorted to using a mattress to transport residents down the stairwell. The Maintenance Director confirmed assisting with the mattress technique, which he learned from the previous Administrator, but there was no formal training provided to staff on this method. Staff members, including LPNs and RNs, indicated they had not received training or directives on handling such situations, and the Director of Nursing was unsure if there was a standard policy in place. The Administrator acknowledged the absence of an emergency plan specific to elevator outages and stated that the previous Administrator had communicated best practices verbally, but without documentation. The facility's approach to transporting residents during elevator outages involved using a stretcher or a mattress with handles, which the Administrator believed to be the least hazardous method. However, there was no formal education or training provided to staff on these techniques, leading to a deficiency in ensuring a safe environment for residents.
Elevator Exclusion in Facility Assessment
Penalty
Summary
The facility failed to include the use of an elevator in its Facility Assessment, which is essential for transporting residents during daily operations. The Administrator acknowledged the absence of a policy related to the elevator's operation or its inclusion in the Facility Assessment. The Maintenance Director reported ongoing issues with the elevator, which had been inoperable for several days, affecting the facility's operations. Despite these issues, the Administrator stated that upper management advised that the elevator did not need to be included in the Facility Assessment. Interviews with staff, including LPNs and RNs, confirmed the elevator's unreliability, with reports of it being down over the weekend and intermittently inoperable. The Director of Nursing noted that while emergency preparedness training exists, there is no specific policy for elevator outages. The Maintenance Director explained that when the elevator is inoperable, he must manually manage the elevator doors and alarms. The Administrator emphasized his responsibility for resident safety but reiterated that the elevator was excluded from the Facility Assessment based on guidance from senior management.
Sanitation and Food Storage Deficiencies in Kitchen
Penalty
Summary
The facility failed to maintain proper sanitation and cleanliness in its main kitchen, as observed during a survey. The inspection revealed that the kitchen equipment, including the industrial double-door oven, deep fryer, and stove, were dirty and had significant accumulations of grease and food debris. The oven doors were covered with a brown substance, and the glass was greasy and cloudy. The deep fryer and stove also had heavy build-ups of grease and food debris, with the stove's backsplash covered in a black substance. Additionally, the kitchen's exit door had a heavy accumulation of a black substance and food debris running down it. The facility also failed to properly label and store food items in the main cooler. Observations showed that plastic bags containing Turkey Bologna and Turkey Salami were not in their original packaging and lacked open dates. A container of pepperoni was also not in its original packaging and had an expired use-by date. In the main preparation area, bins containing bread crumbs and flour had scoops left inside, with the flour scoop having a layer of caked-up flour. These findings indicate a lack of adherence to the facility's policies on labeling, dating, and storage of food items. Interviews with the Dietary Manager (DM) and the Director of Maintenance (DOM) revealed communication issues regarding equipment maintenance. The DM was unaware of the non-operational hood exhaust system, which the DOM had reported as needing repair. The DOM stated that dietary staff did not notify him about equipment needing repairs, and he had informed the DM and Dietary Supervisor about the hood fan issue a month prior. The DM acknowledged the kitchen's condition and stated that staff are expected to clean equipment after each use and check coolers daily. However, these expectations were not met, leading to the observed deficiencies.
Absence of Full-Time Social Worker in Facility
Penalty
Summary
The facility failed to employ a qualified full-time social worker, as required for facilities with more than 120 beds. This deficiency was identified during interviews with various staff members. The Administrator admitted that the facility did not have a full-time social worker on site and lacked a policy regarding social services. A temporary social worker, who was not assigned to this facility, was brought in to assist during the survey. The temporary social worker confirmed their primary assignment was at a sister facility and was uncertain about the duration of the absence of the regular social worker. The Administrator further revealed that the position had been vacant for several weeks, although the exact date was unknown, and acknowledged the absence of a specific policy related to social services, relying instead on federal regulations for guidance.
Failure to Implement Enhanced Barrier Precautions
Penalty
Summary
The facility failed to ensure appropriate signage and the use of Personal Protective Equipment (PPE) for residents on Enhanced Barrier Precautions (EBP), as observed in five out of seven residents reviewed. The facility's policy, last revised on 04/30/24, mandates the use of EBP to prevent the transmission of Multi-Drug-Resistant Organisms (MDRO) through targeted gown and glove use during high-contact resident care activities. However, observations revealed that rooms of residents requiring EBP, such as those with feeding tubes, HIV, or indwelling medical devices, lacked appropriate signage, and staff were not donning PPE as required. Several residents, including those with severe cognitive impairments and dependencies on staff for Activities of Daily Living (ADLs), were not provided with the necessary precautions. For instance, a resident with a feeding tube did not have the required signage outside their room. Another resident with HIV and dependent on staff for ADLs also lacked appropriate signage. Staff, including CNAs and LPNs, were observed providing care without wearing the necessary PPE, such as gowns and gloves, during high-contact activities like catheter and wound care. Interviews with facility staff, including the Administrator and Infection Preventionist (IP), revealed a lack of awareness and understanding of the CDC guidance and facility policy regarding EBP. Staff members, including CNAs and LPNs, expressed the belief that PPE was only necessary when residents had active infections, contrary to the policy that requires PPE use for residents with certain conditions regardless of infection status. This lack of compliance and understanding contributed to the deficiency in infection prevention and control measures.
Failure to Update Advanced Directives in a Timely Manner
Penalty
Summary
The facility failed to update the advanced directives of a resident, identified as R521, in a timely manner as requested by their Resident Representative (RR). R521 was admitted with diagnoses including vascular dementia, type 2 diabetes, muscle weakness, and hypertension, and was cognitively intact at the time of admission. The RR had requested a change in R521's code status from Full Code to Do Not Resuscitate (DNR) on 07/10/24, but the facility did not update the advanced directives accordingly. The facility's policy requires that any changes in advanced directives be communicated to the attending physician and recorded in the resident's medical record, which was not done in this case. Interviews revealed that the RR communicated the request to the facility staff, including a Nurse Practitioner and a Social Worker, but the change was not implemented. The Social Worker who was informed of the request no longer works at the facility, and the facility currently lacks a full-time Social Worker. The Temporary Social Worker confirmed that the advanced directives should have been updated and suggested that documents could be mailed to the RR if they are unable to visit the facility. The Administrator acknowledged that the advanced directives should have been updated in a timely manner, indicating a lapse in the facility's process for handling such requests when the RR cannot physically sign the paperwork.
Failure to Provide Adequate ADL Care
Penalty
Summary
The facility failed to provide adequate Activities of Daily Living (ADL) care to a resident, identified as R46, who is dependent on staff assistance. The facility's policy requires Certified Nursing Assistants (CNAs) and nurses to document ADL care in the Electronic Healthcare Record (EHR) or on a CNA ADL Flow Sheet Form if EHR is unavailable. However, a review of R46's ADL documentation for July 2024 showed no records of showers or bed baths being provided or offered on multiple days. Observations and interviews revealed that R46 had long fingernails with a buildup of an unknown substance, greasy hair, and noticeable dandruff, indicating a lack of personal hygiene care. Interviews with R46 and her Resident Representative confirmed that ADL care was not consistently provided in a timely manner. R46 stated that her hair had not been washed for about a month, except once by therapy staff using a shower cap technique while she was in bed. The assigned CNA was unsure of the last time R46's hair was washed or offered to be washed. The Unit Manager and LPN2 stated that the expectation is for residents to receive a shower three times a week and a daily bed bath, with hair washing as needed. They also emphasized the importance of documenting ADL care in the EHR, which was not adhered to in this case.
Failure to Administer Correct Oxygen Rate
Penalty
Summary
The facility failed to provide Resident 30 with the correct oxygen rate as per physician orders. The resident, who was admitted with multiple respiratory-related diagnoses including secondary malignant neoplasm of the right lung, pulmonary nocardiosis, acute respiratory failure with hypoxia, and chronic obstructive pulmonary disease (COPD) with acute exacerbation, was ordered to receive oxygen at 3 liters per minute (LPM) via nasal cannula continuously. However, observations on multiple occasions revealed that the oxygen flow rate was set at 4 LPM, contrary to the physician's order. Interviews with staff, including a Licensed Practical Nurse (LPN) and a Nurse Consultant, indicated a lack of awareness and verification of the correct oxygen rate. The LPN stated that the resident was on 3 LPM, despite observations showing otherwise. The Nurse Consultant acknowledged the discrepancy and indicated a need to review the cause of the incorrect oxygen rate. The deficiency was identified through a combination of policy review, observation, and staff interviews, highlighting a failure in adhering to the physician's orders for oxygen administration.
Expired and Unlabeled Medications Found in Storage
Penalty
Summary
The facility failed to ensure that expired medications and biologicals were removed from storage in one of the two medication storage rooms. During an observation, it was found that an Aerobika device was not labeled, lacked an expiration date, and did not have a patient name. Additionally, an RCI Adult Non Rebreathing Mask was found to have expired. The facility's policy requires that medications and biologicals be stored safely and securely, with nurses responsible for checking medications for expiration and deterioration before administration. However, these procedures were not followed, leading to the presence of expired and improperly labeled items in the medication storage room. During an interview, an LPN confirmed the issues identified in the medication storage room and acknowledged that expired medications should be discarded. The LPN expressed uncertainty about how the Aerobika device was distributed without proper labeling and subsequently discarded the expired and unlabeled items.
Improper Garbage Disposal
Penalty
Summary
The facility failed to properly dispose of garbage and refuse, as observed in one of the two dumpsters reviewed. The facility's policy on waste disposal, specifically for the Dietary Services, mandates that dumpster lids, doors, and plugs should always be closed, and the surrounding areas should be kept clean and free of debris. However, during an initial walk-through of the outside dumpster area, one dumpster was found with its doors open, and trash and debris were observed on the ground surrounding the dumpsters. A follow-up observation confirmed the same issues, which were verified by the Dietary Manager. The Dietary Manager acknowledged that trash is taken out daily and that the staff responsible for taking out the trash should ensure all trash and debris are placed in the dumpster, not left on the ground. The Administrator also stated that kitchen staff and possibly housekeeping are responsible for checking the dumpsters daily during morning walk-throughs, and if trash drops on the floor, facility staff are responsible for picking it up and disposing of it properly.
Latest citations in South Carolina
A resident with dementia, severe cognitive impairment, wandering behavior, and documented elopement risk eloped after staff failed to adequately respond to an exit-door alarm and did not promptly recognize the resident was missing. The resident, who required close supervision and was on 30-minute checks for wandering, was last seen ambulating in the facility before a dining room/fire exit alarm sounded; dietary staff briefly checked, saw no one, silenced the alarm, and returned to work without initiating a facility-wide missing-resident response. Later, when the resident did not appear for dinner, staff began searching and learned from a staff member driving home that someone resembling the resident was seen near a nearby store. Police, responding to a report of a suspicious person with a hospital bracelet, found the resident disoriented at a nearby intersection and arranged EMS transport to a hospital. Interviews showed that some CNAs lacked elopement training, one CNA was newly assigned to 1:1 care, and leadership acknowledged uncertainty about how long the alarm had been sounding and how the resident exited, supporting the finding of inadequate supervision and failure to prevent elopement.
A resident with traumatic brain injury, moderate cognitive impairment, wheelchair dependence, and documented wandering behaviors eloped from the facility after being able to exit through a door without an active alarm. Despite physician orders and a care plan requiring wander guard checks every shift, MAR/TAR review showed these checks were largely undocumented prior to the incident. Staff notes described frequent redirection needs, room-to-room wandering, and impulsive behavior, yet the resident was still able to leave the building and was later found in the parking lot. The State Agency determined this failure to supervise and to implement ordered wander guard monitoring constituted Immediate Jeopardy under F689 (Quality of Care).
A cognitively impaired resident with dementia and depression, who was usually independent with toileting, became involved in an altercation with a CNA while the CNA was assisting with cleaning a soiled bathroom. The resident became agitated, spit on the CNA, and struck the CNA in the face with a BM-soiled washcloth. In retaliation, the CNA held the resident’s hands and struck the resident in the face with an open hand, later describing the action as a slap or “smudging” the resident’s face. The CNA admitted to multiple staff and law enforcement that she had put her hands on and slapped the resident. Staff assessments noted the resident was visibly upset but without visible injuries, and the resident could not recall the incident due to severe cognitive impairment. Surveyors determined this constituted non-compliance with abuse regulations and cited the facility for failure to ensure freedom from physical abuse.
A resident with severe cognitive impairment, a history of falls, and documented need for a gait belt and walker during transfers was ambulated from the bathroom by a CNA without a gait belt in place. The CNA reported holding the resident’s pants while walking, during which the resident’s feet became twisted and she fell in her room. Facility documentation showed the resident had been assessed as requiring a gait belt, but gait belt use was not included in physician orders or the care plan and was instead communicated via door name tags. The resident sustained a left hip fracture requiring surgical repair and was later readmitted for rehab and strengthening.
A resident with Alzheimer’s disease and hypertension, treated with Benazepril and enrolled in PACE, had multiple significantly elevated BP readings over two consecutive days. Facility policy required prompt physician notification for significant changes in condition, and the care plan directed staff to contact PACE for medical needs. However, there was no documentation in nursing notes that the physician or PACE was notified, and the patient liaison and weekend supervisor reported not being informed. A CNA stated she reported the elevated BP to an RN, but the RN later indicated that if no progress note existed, the notification was not documented, resulting in a failure to notify the physician of the resident’s elevated blood pressures.
A resident with epilepsy, paranoid schizophrenia, and dementia did not receive 11 ordered doses of Lacosamide 100 mg, prescribed as 1.5 tablets PO BID for seizures, because the facility failed to obtain and administer the medication and did not develop a care plan addressing epilepsy, seizure risk, or seizure medications. Review of the MAR showed repeated omissions, and interviews revealed that although there was a protocol for handling missing medications—requiring nurses to call the pharmacy, notify the MD for alternatives, and check Omnicell—this process was not effectively followed or documented. The DON reported being unaware that there was no prescription for the medication, and the PCP stated she was never notified of the missed doses and that any missing medication should have been communicated to the NP and then to her by direct, immediate means.
Surveyors found that washer filters were heavily soiled with lint and debris on all observed machines, despite manufacturer instructions and a label on the equipment requiring daily cleaning. The Laundry Supervisor stated that laundry staff did not maintain the filters and that maintenance was responsible, while the Maintenance Supervisor reported the filters were typically cleaned three times per week and that no documentation was kept to verify cleaning in accordance with manufacturer guidelines.
A resident with multiple medical conditions and decreased ability to perform ADLs was found with two white tablets in a medication cup on the bedside table, which the resident identified as Imodium saved from a prior medication pass. Facility policy requires staff to remain with residents until oral medications are swallowed and prohibits leaving medications in a room without a self-administration order. Record review confirmed there was no such order for this resident. An LPN verified that medications had been left at the bedside contrary to policy, and the DON stated that nurses are not to leave medications at the bedside and must observe residents swallowing medications.
An LPN pre-poured medications for more than one resident and failed to follow required resident-identification and "five rights" checks, resulting in a resident with dementia and multiple comorbidities receiving another resident’s ordered regimen, including oxycodone 30 mg, multiple antihypertensives, an antiarrhythmic, and gabapentin, none of which were prescribed for her. After receiving the wrong medications mixed in pudding, the resident developed hypotension, bradycardia, somnolence, and hypoxia, with documented very low BP and HR, and was transferred to the hospital where she required IV fluids, naloxone, atropine, and vasopressor support and was diagnosed with drug-induced hypotension, accidental drug overdose, bradycardia, respiratory insufficiency, sepsis with acute hypoxic respiratory failure, and pneumonia. Surveyors found that this failure to adhere to the facility’s medication administration policy and to ensure residents were free from significant medication errors constituted non-compliance at F760, rising to Immediate Jeopardy.
The facility failed to report a serious medication error that led to a resident’s hospitalization to the Administrator and State Agency within the required two-hour timeframe. An LPN pre-pulled medications for more than one resident, became distracted, and administered another resident’s medications, including multiple cardiac and pain medications, to a resident with dementia, atrial fibrillation, dysphagia, and depression. The resident subsequently developed hypotension, bradycardia, and decreased respirations and was transferred to the hospital. Although the LPN notified supervisory nursing staff and the NP, the incident was not entered on the reportable incident log, the Administrator was not promptly informed, and the State Agency was not notified, in part because the ADON was unaware of the reporting requirement and the DON was on leave.
Failure to Supervise High-Risk Wanderer Resulting in Elopement
Penalty
Summary
The deficiency involves the facility’s failure to provide adequate supervision and prevent an elopement for a resident with known cognitive impairment and wandering behaviors. The resident had dementia with severe cognitive impairment, a BIMS score of 7/15, generalized muscle weakness, unsteadiness on feet, and abnormal gait and mobility. The admission MDS and care plan identified the resident as at risk for falls and elopement, with documented wandering throughout the facility and a recent elopement. An elopement risk observation completed shortly before the incident documented that the resident did not have safe decision-making capabilities. Nursing staff reported that the resident remained ambulatory with good strength and endurance, had impaired judgment and poor safety awareness, and required close supervision due to ongoing exit-seeking behaviors. On the day of the incident, staff last observed the resident in a safe environment ambulating in the facility between approximately 5:30 PM and 5:40 PM, which was described as baseline behavior. Around this same time frame, the alarm on a dining room/fire exit door near the dietary department sounded. Dietary staff responded, visually checked the area, reported not seeing anyone, re-engaged or disarmed the alarm, and returned to the kitchen. Multiple staff later acknowledged that it was difficult to hear the alarm in the kitchen and that they were unable to determine how long the alarm had been sounding before it was noticed. The facility’s elopement policy required immediate notification of all employees and a prompt, thorough search process when a resident was considered missing, but there is no indication that a facility-wide code or missing resident procedure was initiated at the time the door alarm sounded. Subsequently, between approximately 5:50 PM and 6:05 PM, the resident’s CNA noticed the resident was not in the room to receive a dinner tray and began looking for the resident, prompting a census head count. Staff were unable to locate the resident in the building, and a search was initiated. Around 6:08 PM to 6:39 PM, an employee leaving work by car believed they saw the resident near a nearby Dollar General store and called the facility. A nurse drove to the store but did not find the resident. During this period, the local police were notified by Dollar General about a suspicious person with a hospital bracelet. Police located the resident at a nearby intersection; the police report described the resident as delirious, disoriented, and unable to provide coherent responses. EMS was requested, and the resident was transported to a hospital emergency department. The facility later confirmed that the resident had eloped from the building and was found with a wander guard still in place, and staff, including the administrator and DON, were unable to state exactly how the resident exited the building, though they believed it may have been through the dining room door whose alarm had sounded earlier. Interviews with staff revealed additional gaps related to supervision and elopement procedures. One CNA assigned to 1:1 care for the resident stated it was her first day in that role and could not confirm how long the resident had been on 1:1 care. Another CNA, who had recently completed orientation, reported not receiving any in-service training related to elopements and stated that the survey interview was the first time she heard about the resident’s exit from the building. The LPN on duty reported that the resident had been on 30-minute checks due to wandering, last saw the resident around 5:25 PM–5:30 PM, and assumed the resident was doing usual laps in the facility. The DON and administrator both acknowledged that staff could not determine how long the door alarm had been sounding before it was heard and that staff responded by looking outside, not seeing anything, and shutting off the alarm. These actions and inactions, in the context of a known high-risk, cognitively impaired, exit-seeking resident, led to a successful elopement and formed the basis of the cited deficiency under 42 CFR 483.25 for failure to keep the environment free of accident hazards and provide adequate supervision.
Removal Plan
- Evaluate resident at emergency room; confirm no injuries.
- Initiate and continue 1:1 supervision for the resident.
- Assess each exit door to validate doors are working properly.
- Update the resident’s elopement risk assessment to reflect current status.
- Update the resident’s care plan and resident profile.
- Complete an elopement drill.
- Administrator will notify the charge nurse, Director of Nursing, and Social Service designee that a resident is missing as part of drill procedure.
- Director of Nursing/designee will announce Code [NAME] to signal the elopement drill procedure.
- Director of Nursing/designee will organize an immediate and thorough search of the center and surrounding grounds; complete the entire search process within 30 minutes.
- If search fails to locate resident within allotted time, Administrator/designee will place a mock telephone call to appropriate community agencies, resident's legal representative, and attending physician; staff will provide mock police with physical identifying information.
- Continue the search if resident not located, including having staff search surrounding streets by car for a 2 mile radius.
- When the volunteer resident is located, the charge nurse will complete a head-to-toe assessment.
- Social Services designee will assess the resident for emotional distress.
- Director of Nursing will notify appropriate community agencies, attending physician, and resident's legal representative.
- Facility Quality Assurance Committee will investigate the incident and implement interventions to prevent reoccurrences.
- When missing resident is found, make an announcement: Code [NAME] all clear.
- Update elopement risk assessments for all residents.
- Place residents identified as elopement risk in the elopement binder and update their care plans and profiles.
- Reeducate facility staff on the elopement policy and Abuse, Neglect & Misappropriation policy.
- Provide education to any staff not receiving this education prior to their next scheduled shift.
- Review new admission elopement risk assessments in Clinical Morning Meeting to validate accuracy and interventions if indicated.
- Review quarterly elopement risk assessments to validate accuracy and interventions if indicated.
- Maintenance Director/designee will inspect facility exit doors to validate doors are functioning properly.
- Administrator will round with the Maintenance Director validating doors are functioning properly.
- Hold an Ad Hoc QACPI.
- Notify the Medical Director of the incident and plan.
- Present results of audits in the QAPI Committee meeting for review and recommendations.
Failure to Monitor Wander Guard and Supervise Resident Resulting in Elopement
Penalty
Summary
The deficiency involves the facility’s failure to ensure adequate supervision and prevent a successful elopement for one resident identified as at risk for wandering and elopement. The resident was admitted with diagnoses including traumatic subdural hemorrhage, muscle weakness, difficulty in walking, and need for assistance with personal care. An admission MDS showed a BIMS score of 9/15, indicating moderate cognitive impairment, and documented that the resident used a wheelchair and required substantial assistance for most ADLs. The facility’s own policy defined wandering and elopement, required staff training on elopement prevention, and called for interventions and care plan documentation for residents at risk of elopement. Physician orders were in place directing staff to check the resident’s wander guard for effectiveness and function every shift beginning shortly after admission. However, review of the MAR/TAR for the period from admission through the date of elopement showed that this order was not consistently documented as completed. For the period 01/30/26–02/19/26, there was an order to check the wander guard every shift, but it was only signed once on the date of the elopement for the first shift. There was no documentation on the MAR/TAR for January related to checking the wander guard, despite the order being in effect. The resident’s care plan, initiated on admission and revised on 02/19/26, identified behavioral symptoms of wandering and elopement related to impaired cognition and impulsivity, and included an intervention to equip the resident with a wander guard upon admission for 48 hours and to check the device’s proper functioning every shift, but the documented implementation of these checks was lacking. In the days leading up to the elopement, progress notes documented that the resident needed frequent redirection due to wandering in and out of other residents’ rooms, and that staff discussed with the resident’s representative the possibility of obtaining a sitter because of these behaviors. Another note described the resident being found seated on a fall mat after getting out of bed to remove pictures from the wall and pack his bag, indicating ongoing impulsive and wandering behavior. On the night of the elopement, a CNA reported that the resident had been described as hard to redirect and constantly pacing the unit in his wheelchair. Later that night, the resident was found wandering in the parking lot and brought back inside by a CNA; the nurse documented that the door alarm was not going off at the time the resident was found outside. The resident’s representative later stated that he had been informed that the front door was not working properly and that the resident had a wander guard device that should have locked the door when he left, but the door did not function correctly, allowing the resident to exit the building. Based on these findings, surveyors determined that the facility failed to provide adequate supervision and accident prevention, resulting in a successful elopement and an Immediate Jeopardy determination at F689. The State Agency determined that the facility’s non-compliance with federal health and safety regulations caused or was likely to cause serious injury, harm, impairment, or death, and identified the Immediate Jeopardy as related to 42 CFR 483.25, Quality of Care. The Immediate Jeopardy was determined to have existed as of the date of the elopement. The survey findings emphasized the lack of documented adherence to physician orders and care plan interventions for checking the wander guard device, the presence of documented wandering and impulsive behaviors, and the fact that the resident was able to leave the building without triggering a door alarm. These combined actions and inactions led to the conclusion that the facility did not ensure the environment was free from accident hazards and did not provide adequate supervision to prevent the resident’s elopement.
Removal Plan
- Resident was immediately located and safely returned to the facility.
- Full nursing assessment completed by licensed nurse; no injuries noted.
- Physician/Medical Director and responsible party notified by administrator.
- Resident placed on increased monitoring immediately.
- Wandering/elopement risk reassessed.
- Care plan updated to include enhanced interventions.
- Wander guard applied and verified functioning.
- Staff education initiated by administrator.
- Incident reported per facility policy and state requirements.
- Facility conducted a 100% audit of all residents for elopement risk.
- Verified wander guard placement and function for all residents.
- Verified accuracy of assessments and care plans for all residents.
- Updated care plans to include individualized interventions such as secured unit placement/discharge plan and structured activities to reduce wandering.
- Conducted environmental safety checks.
- All exit doors secured and alarmed and verified by maintenance department weekly.
- Wander guard system tested by maintenance department weekly with a log.
- All staff education completed by DON/Administrator on policy/protocol for wandering and elopement and immediate response procedures if a resident is missing.
- Results reviewed in QWAPI meetings monthly for 3 months, with corrective actions implemented as needed.
Failure to Protect Cognitively Impaired Resident From Physical Abuse by CNA
Penalty
Summary
The deficiency involves a failure to protect a resident from physical abuse by a CNA. The facility’s abuse policy defines physical abuse as including hitting, slapping, and controlling behavior through corporal punishment. The resident involved was admitted with major depressive disorder and dementia with agitation, and a recent MDS showed a BIMS score of 7/15, indicating severe cognitive impairment. The resident was generally independent with toileting and transfers. On the day of the incident, the resident was on a locked dementia unit and had experienced bowel incontinence, leaving the bathroom soiled. A CNA entered the resident’s room to assist with cleaning the bathroom. During this interaction, the resident became agitated and combative, reportedly spitting on the CNA and striking the CNA in the face with a wet washcloth containing bowel movement. The CNA later reported that she responded by holding the resident’s hands above her head and then making contact with the resident’s face with an open hand, described as a slap or “smudging” the resident’s face. The CNA admitted to multiple staff, including the charge nurse, DON, Administrator, and Social Services, that she had put her hands on the resident and struck the resident in the face with an open hand in retaliation for the resident’s actions. A police report documented that the CNA admitted to assaulting the resident with an open-hand slap during a physical altercation. Staff who assessed the resident after the incident noted that the resident appeared visibly upset but had no visible injuries, and the resident was unable to recall the specific events due to severe cognitive impairment. The State Agency determined that the facility’s non-compliance with abuse regulations caused or was likely to cause serious harm and cited the facility under 42 CFR 483.12 for failure to ensure the resident was free from physical abuse.
Removal Plan
- Removed CNA3 from the resident care area after the incident.
- Interviewed CNA3 regarding the incident.
- Terminated CNA3 by the Administrator and DON.
- Notified law enforcement of the incident.
- Submitted a report to the Regional Ombudsman.
- Completed a nursing assessment and body audit of R1; no injuries found.
- Notified R1's family/responsible party of the incident.
- Monitored residents for psychosocial distress or changes by nursing staff and Social Services.
- Provided 1:1 re-education for staff working in skilled nursing on abuse and appropriate response/intervention and workplace fatigue.
- Conducted an investigation and determined there was no physical evidence of abuse.
- Social worker interviewed all residents on Unit 3 regarding abuse, whether any abuse had been witnessed/experienced, and whether residents felt safe.
- Social worker interviewed residents on other skilled units regarding abuse and whether residents felt safe.
- Arranged for MD and PA to evaluate R1; MD issued new medication orders and PA checked on the resident.
- Obtained family consent for a psychiatric evaluation.
- Social worker contacted the family and obtained updates; family visited and reported no changes in mood/behavior/psychosocial status.
- Social worker checked in on R1 and monitored for changes.
- Initiated in-house education for all staff working in Skilled Nursing on types/definitions of abuse, dementia with abuse prevention, de-escalation of behaviors, and how to appropriately avoid these situations.
- Re-educated staff on who the Abuse Coordinator is and how to notify the Abuse Coordinator of concerns.
- Reviewed the abuse policy with staff.
- Obtained statements from all staff who work in Skilled Nursing.
- Continued education ongoing.
- Nursing management (DON, ADON, Unit Managers) to conduct rounding and audits for signs of abuse.
- Held QAPI and updated it regarding this issue.
Failure to Use Required Gait Belt During Ambulation Resulting in Hip Fracture
Penalty
Summary
The facility failed to ensure a resident was free from accident hazards and received adequate supervision during ambulation, resulting in a fall and left hip fracture. The facility’s Fall Management Program policy included staff education and interventions to prevent unsafe transfers and ambulation. The resident had severe cognitive impairment, as evidenced by a BIMS score of 3/15, and used a walker and wheelchair. A Safe Resident Handling Data Collection form documented that a gait belt and walker were required for transfers with staff and that the resident continued to require use of a gait belt. The resident’s care plan included assistance with transfers and ambulation and provision of adaptive equipment, but there was no physician order for a gait belt, and gait belt use was not listed on the care plan. Instead, the Administrator stated that transfer methods, including gait belt use, were communicated via name tags on residents’ doors and that the resident had a history of tripping over her own feet and falling. On the day of the incident, the resident was being assisted by a CNA from the bathroom when the resident’s feet became twisted and she fell to the floor. The CNA reported she was holding the resident’s pants while walking her from the bathroom and acknowledged that the fall was her fault. Documentation indicated the resident fell in her room while being transferred/ambulated from the bathroom with the CNA present, wearing shoes at the time. The Administrator confirmed that the resident had been assessed for gait belt use and that the resident did not have a gait belt on when she fell. The Administrator stated that, in situations where a resident is already in motion without proper equipment, staff should hold the resident and call for help rather than continue ambulation. The resident sustained a subcapital femoral neck fracture of the left hip, required surgical repair at a hospital, and was later readmitted to the facility for rehabilitation and strengthening, with documentation noting she had been confined to a wheelchair prior to the fall and was unlikely to progress beyond her previous level of activity.
Failure to Notify Physician of Resident’s Elevated Blood Pressures
Penalty
Summary
The deficiency involves the facility’s failure to notify a resident’s physician of significantly elevated blood pressures as required by facility policy. The facility’s policy on Change in a Resident’s Condition or Status, revised February 2021, states that the nurse will promptly notify the attending or on-call physician when there is a significant change in the resident’s physical condition, defined as a major decline or improvement that will not normally resolve without intervention. The resident was admitted with diagnoses including Alzheimer’s disease, essential hypertension, and hypothyroidism, and had an active order for Benazepril 5 mg daily for hypertension with instructions to hold the medication if systolic blood pressure (SBP) was less than 110. The admission MDS showed the resident was unable to complete the BIMS interview and had an active diagnosis of hypertension. Blood pressure records showed multiple elevated readings, including 172/102 and 172/101 on one day and 171/119 on the following day. Review of the nurse’s notes revealed no documentation that the physician or PACE program was notified of these elevated blood pressures. The care plan indicated the resident was a PACE participant and directed staff to contact PACE for any medical needs. During interviews, the UM stated all medication orders came from PACE, and the DON acknowledged that 171/119 was an elevated blood pressure and that a call should have been made to the on-call PACE medical director, with family also to be notified of the change in condition. The patient liaison and weekend supervisor both reported not being informed of the elevated blood pressures, and CNA staff reported notifying an RN of the elevated readings but was unsure what occurred afterward. The RN stated she did not recall the patient but indicated that if there was no progress note, the notification would not have been documented anywhere else.
Failure to Obtain and Administer Ordered Seizure Medication
Penalty
Summary
The facility failed to obtain and administer Lacosamide, an ordered seizure medication, for one resident, resulting in 11 missed doses over the period from 1/7 to 1/13. The resident was admitted with diagnoses including epilepsy, paranoid schizophrenia, and dementia. Review of the care plan showed no care plan addressing epilepsy, seizure risk, or seizure medications. Review of the MAR for 1/7/26 through 1/14/26 showed that the resident did not receive Lacosamide 100 mg, ordered as 1.5 tablets by mouth twice daily for seizures, for a total of 11 missed doses. The facility’s policy on Adverse Consequences and Medication Errors defined a medication error to include omissions when a drug is ordered but not administered. During interviews, an LPN stated that if a progress note about Lacosamide not being given was scratched out, it meant the medication was administered, and that when waiting for a medication, the nurse keeps a running list and calls the pharmacy for status updates. The Staff Development Coordinator reported that the protocol for missing medications requires nurses to call the pharmacy and document the call, notify the MD for alternatives, and check the Omnicell if the medication is not a narcotic. The DON stated that on admission, floor nurses should send all prescriptions to the pharmacy and, if a prescription is missing, contact onsite/on-call providers to obtain one so the pharmacy can send the medication stat, and reported being unaware that there was no prescription for Lacosamide. The resident’s PCP stated she had no memory of being notified about any missed Lacosamide doses and explained that the NP should be notified first and work with the pharmacy, and if issues persist, the PCP should be contacted; she also stated that missing medication should be communicated immediately by direct means, not by a note left in a book.
Failure to Maintain Washer Filters per Manufacturer Instructions
Penalty
Summary
Surveyors identified a deficiency in the facility’s infection prevention and control program related to the maintenance of laundry equipment. Review of the Alliance Laundry Systems washer manufacturer guidelines showed that, as part of end-of-day maintenance, the AC invert drive filter was to be cleaned by removing the external plastic cover, taking out the foam filter, and washing it with warm water and allowing it to air dry, or by vacuuming the filter. During an observation of the laundry area, the filter located on the front of the washing machine was found to be heavily soiled with lint and debris, despite a metal manufacturer label directly beneath the filter stating, "Clean Daily." Three of three washing machines observed had this issue. In an interview conducted at the time of the observation, the Laundry Supervisor acknowledged the condition of the filter and stated that laundry personnel did not maintain the filter, indicating that maintenance staff were responsible for cleaning it. In a subsequent interview, the Maintenance Supervisor reported that maintenance staff usually cleaned the filter about three times a week on Monday, Wednesday, and Friday, rather than daily as directed by the manufacturer. The Maintenance Supervisor also stated there was no log or record maintained to verify that the filter was cleaned as required.
Medications Left at Bedside Without Self-Administration Order
Penalty
Summary
The facility failed to ensure the resident environment remained free of accident hazards when medications were left at the bedside for one resident. The facility’s “Oral Medication Administration Procedure” policy states that staff must administer oral medications in an organized and safe manner, remain with the resident while the medication is swallowed, and never leave medication in a resident’s room without an order for self-administration. Review of the resident’s orders showed there was no order for self-administration of medication. The resident involved had diagnoses including post hemorrhagic anemia, gastrointestinal hemorrhage, irritable bowel syndrome, and osteoarthritis, and had a BIMS score of 15/15, indicating no cognitive impairment. The baseline care plan documented decreased ability to perform ADLs/self-care related to debility/generalized weakness. During observation, two white tablets were found in a medication cup on the resident’s bedside table. An LPN confirmed the medications should not have been left in the room and that the resident did not have an order to self-administer. The resident stated that a nurse had brought the medications the previous night and that she was saving them to use when needed, identifying them as Imodium. The DON stated that nurses are not to leave medications at the bedside and should remain with the resident to ensure medications are swallowed safely, and that anyone could take medications left at the bedside.
Significant Medication Error When Wrong Resident Received Another Resident’s Medications
Penalty
Summary
The deficiency involves a failure to ensure that a resident was free from significant medication errors when an LPN administered another resident's medications. Facility policy required that medications be administered safely and as prescribed, including verifying the resident's identity before administration using methods such as checking an identification band, reviewing a photograph on the medical record, and, if necessary, confirming identity with other staff. The policy also required the person administering medications to check the label three times to verify the right resident, medication, dosage, time, and route, and prohibited administering medications ordered for one resident to another. Despite these requirements, the LPN pre-poured medications for more than one resident at a time and did not correctly verify the resident's identity before administration. The resident who received the wrong medications, identified as R2, had been admitted with diagnoses including cognitive communication deficit, dementia with mild anxiety, atrial fibrillation, dysphagia, and major depressive disorder. Another resident, identified as R3, had diagnoses including heart failure, high blood pressure, chronic pain syndrome, and lumbar spondylosis, and had active orders for multiple medications: oxycodone 30 mg three times daily, amlodipine 5 mg (two tablets once daily), losartan 50 mg twice daily, dofetilide 250 mcg twice daily, gabapentin 600 mg four times daily, and metoprolol 50 mg once daily. R2 did not have physician orders for these medications. On the morning of the incident, the LPN labeled a medication cup with a resident's name, poured medications into the cup, mixed whole pills in pudding, and administered them to R2 in her room. The LPN later discovered that R2's medication cup was still on the cart and realized that the medications given to R2 were actually those prescribed for R3. Following the administration error, staff documented that R2 had received oxycodone 30 mg, amlodipine 5 mg, losartan 50 mg, dofetilide 250 mcg (also documented once as 520 mcg), gabapentin 600 mg, and metoprolol 50 mg, none of which were ordered for her. Progress notes and vital sign records showed that R2 subsequently experienced low blood pressure and slow heart rate, with multiple blood pressure readings in the 70s and 80s systolic and 40s diastolic, and heart rates in the 40s and 50s. A nurse practitioner assessed R2 shortly after the error and initially noted no acute distress, but within an hour R2 became symptomatic. Later documentation indicated that R2 was transferred to the hospital, where she was evaluated for somnolence, hypotension, bradycardia, and hypoxia after receiving the incorrect medications. Hospital records described that she required interventions including IV fluids, naloxone, atropine, and vasoactive medications due to persistent hypotension over several days, and she was diagnosed with hypotension due to drugs, drug overdose (accidental or unintentional), confusion caused by a drug, bradycardia, respiratory insufficiency, sepsis with acute hypoxic respiratory failure, and pneumonia. The state survey agency determined that the facility's non-compliance with pharmacy services requirements caused or was likely to cause serious injury, harm, impairment, or death, and cited the facility at F760.
Removal Plan
- The Administrator notified the Medical Director of the Immediate Jeopardy.
- R2 was assessed by the Nurse Practitioner, and new orders were written for vital signs every 30 minutes and Midodrine stat.
- R2 was sent to the emergency department for a higher level of care.
- The Assistant Director of Nursing began the investigation into the medication error.
- The Assistant Director of Nursing counseled LPN1 related to the medication error and failure to follow the five rights of medication pass, including prepulling medication that resulted in the medication error; the licensed nurse was placed on a process improvement plan.
- The Assistant Director of Nursing provided 1:1 education with LPN1 related to types of medication errors, causes, and prevention.
- The Assistant Director of Nursing began a medication pass in-service related to the 5 rights of medication administration.
- The Assistant Director of Nursing or designee began education with the licensed nurses on the 5 rights of medication pass and medication administration.
- The Assistant Director of Nursing or designee began education on the medication administration policy to include how to verify the medications are correct for all licensed nurses on or before their next scheduled shift.
- The Assistant Director of Nursing or designee began competency checks on medication pass on all licensed nurses.
- The Administrator, the Director of Nursing, and the Assistant Director were re-educated on Medication Pass, including medication errors, by the Regional Assistant Director of Clinical Services.
- The Director of Nursing completed a review of hospitalizations to determine if any were related to medication error.
- The Director of Nursing completed a medication error review to ensure proper documentation, appropriate corrective action, and reporting compliance.
- Nurse management will randomly select each nurse daily to observe medication passes for 7 days, then weekly for 4 weeks, then monthly for 2 months.
- The nurse involved in the deficiency will complete medication pass competency daily for 7 days, weekly for 4 weeks, monthly for 2 months, and quarterly for 2.
Failure to Report Serious Medication Error Resulting in Resident Hospitalization
Penalty
Summary
The facility failed to timely report a significant medication error that resulted in serious bodily injury to the Administrator and the State Agency within two hours, as required by its own abuse, neglect, exploitation, and misappropriation reporting policy. The policy, last revised in September 2022, states that suspicions of abuse, neglect, exploitation, misappropriation, or injury of unknown source must be reported immediately to the Administrator and appropriate authorities, defining "immediately" as within two hours for allegations involving abuse or resulting in serious bodily injury. Despite this, the medication error involving Resident 2, which led to hospitalization, was not entered on the facility’s reportable incident log and was not reported to the State Agency or Administrator as required. Resident 2 was admitted with diagnoses including cognitive communication deficit, dementia with mild anxiety, atrial fibrillation, dysphagia, and major depressive disorder. On the morning of 12/04/25, LPN1 pre-pulled medications for more than one resident at a time and prepared medications for Resident 2 and Resident 3. When Resident 3 requested pain medication, LPN1 retrieved oxycodone for Resident 3 but then became distracted and administered Resident 3’s medications to Resident 2 instead. Witness statements from the Unit Manager and ADON documented that Resident 2 received multiple medications not prescribed for them, including oxycodone 30 mg, amlodipine 5 mg, losartan 50 mg, dofetilide, gabapentin 600 mg, and metoprolol 50 mg. Progress notes show that Resident 2’s blood pressure remained low despite ordered midodrine and fluids, with documented hypotension, bradycardia, and decreased respirations, and the resident was ultimately transferred to the hospital for further evaluation. Following the error, LPN1 reported the incident to her supervisor, and the ADON and NP were notified; however, the Administrator and State Agency were not notified as required by policy. The DON, who was on maternity leave at the time, later stated that the incident should have been reported to the State Agency but confirmed that no report was submitted and that the ADON was unaware the incident needed to be reported. The ADON stated she was unsure if the Administrator had been notified and acknowledged she did not know she was required to report the incident to the State Agency. The Facility Administrator reported that he only became aware of the medication error recently, after speaking with another resident, and confirmed that no report had been sent to the State Agency and that he had not been informed of the incident when it occurred.
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