Life Care Center Of Columbia
Inspection history, citations, penalties and survey trends for this long-term care facility in Columbia, South Carolina.
- Location
- 2514 Faraway Drive, Columbia, South Carolina 29223
- CMS Provider Number
- 425337
- Inspections on file
- 24
- Latest survey
- June 19, 2025
- Citations (last 12 mo.)
- 6
Citation history
Health deficiencies cited at Life Care Center Of Columbia during CMS and state inspections, most recent first.
The facility did not initiate, complete, or submit required MDS assessments for multiple residents, resulting in numerous overdue or incomplete assessments. Staff interviews revealed inconsistent communication, lack of formal tracking, and unclear responsibilities, leading to delays in updating care plans for residents with complex medical needs.
Surveyors found that food items in the kitchen's freezer, cooler, and dry storage were not consistently sealed, labeled, or dated according to facility policy, with some items stored past their expiration or best by dates. Despite established procedures and regular walkthroughs by the Dietitian, Dietary Manager, and Administrator, multiple violations were observed, including dented cans, opened containers without proper labeling, and perishable items with missing or expired dates.
A resident with multiple complex diagnoses experienced a significant change in condition due to a wound greater than stage 2, but the required significant change MDS and subsequent quarterly MDS assessments were not completed or submitted within the required timeframe. Despite daily review processes, staff interviews revealed ongoing issues with late MDS submissions, resulting in care plans and the kardex not being updated for the resident.
A resident with type 2 diabetes was incorrectly coded on the MDS as having received insulin injections, when in fact only a GLP-1 medication (Trulicity) was administered. Review of orders and MARs confirmed no insulin was ordered or given, but MDS assessments still reflected insulin use due to staff misunderstanding and lack of proper documentation.
Expired medications and biologicals were found on multiple treatment carts in the facility, including Regenecare Wound Gel, Curity Idofoam Packing Strips, and various ointments and creams. These items were verified as expired by nursing staff and removed. Interviews with staff highlighted a need for better adherence to policies and ongoing training to prevent such deficiencies.
The facility failed to maintain essential equipment, with excessive lint in 3 dryers and malfunctioning sinks in the kitchen. Lint build-up was observed on the dryers, and the Maintenance Director was unaware of a sign for daily cleaning. Additionally, 2 sinks were not functioning properly, with one leaking and another constantly running hot water. The Maintenance Director was not informed of these issues, indicating a communication gap in maintenance procedures.
The facility failed to provide a resident-centered activities program for two residents, as required by their policy. One resident, who is non-verbal and bed-bound, had only one documented activity session in three months. Another resident, with no cognitive impairment, had no documented activities in the same period. The Activity Director admitted to visiting residents but did not document these interactions, leading to a lack of evidence of activities being offered.
A resident reported rough handling and threats by nursing staff during a transfer, but the LTC facility delayed reporting the abuse allegation to the state agency. Despite the facility's policy requiring immediate reporting, the incident was reported three days later. Interviews revealed a lack of immediate action and communication among staff, contributing to the delay.
A facility failed to provide timely written notification of a hospital transfer to a resident's personal representative, as required by policy. The resident, with diagnoses including sepsis and cerebrovascular accident, experienced two hospital stays without documented notice. The Social Services Assistant confirmed that while calls were made to the representative, no written notice was mailed, violating the facility's policy.
A facility failed to provide written notification of the bed-hold policy to a resident or her representative during two hospitalizations. Despite the policy requiring notification upon admission and at transfer, there was no documentation confirming this was done. Staff interviews revealed that while the policy was signed at admission, no written documents were mailed during the hospital stays.
A resident, R104, who is dependent on staff for personal care, did not receive adequate ADL care, specifically showers, as per the facility's policy. Despite being cognitively intact, R104 received only two bed baths and two showers in a 30-day period. Interviews revealed inconsistencies in shower provision, with staff citing pain during transfers as a reason for bed baths. Documentation showed only one bath was recorded, contrary to the expectation of daily bed baths.
A resident with no cognitive impairment was not included in the development and implementation of her person-centered care plan, despite facility policies emphasizing resident participation. The resident was not invited to care plan meetings, and there was no documentation to confirm her involvement or awareness of her care plan.
Failure to Complete and Submit Timely Resident Assessments
Penalty
Summary
The facility failed to ensure that comprehensive assessments were initiated, completed, submitted, or exported for all 17 residents reviewed for resident assessments. Multiple Minimum Data Set (MDS) assessments, including quarterly, annual, admission, and significant change assessments, were found to be overdue, not started, still in progress, or completed but not exported. Specific examples include assessments overdue by as much as 557 days, assessments sitting in the electronic queue without being exported, and assessments not initiated at all. The residents affected had a range of complex medical conditions, such as traumatic brain injury, dementia, diabetes, Parkinson's disease, fractures, and other chronic illnesses. Interviews with facility staff revealed a lack of consistent communication and process for tracking and completing MDS assessments. The MDS Coordinator acknowledged chronic issues with late submissions and described reliance on the electronic medical record dashboard and morning meetings to track due assessments. However, there was no formal documentation of submission expectations, and the MDS schedule was not consistently distributed to all relevant staff. Department heads, including the Activities Director and Director of Social Work, reported not receiving regular updates or calendars, leading to delays in completing their portions of the assessments. The deficiency was further compounded by unclear lines of responsibility and insufficient oversight. The Director of Nursing and Administrator were not consistently informed about overdue assessments, and the MDS department was understaffed, with some roles temporarily filled or vacant. Staff interviews indicated that incomplete MDS assessments resulted in care plans not being updated, which could affect the communication of resident needs and interventions to direct care staff. The facility's own policy required adherence to the Resident Assessment Instrument (RAI) Manual, but this was not followed, resulting in a systemic failure to complete and submit required resident assessments in a timely manner.
Failure to Properly Store, Label, and Discard Food Items in Kitchen Storage Areas
Penalty
Summary
Surveyors identified that the facility failed to ensure proper storage, labeling, dating, and discarding of food items in the walk-in freezer, walk-in cooler, and dry storage room. During observations, multiple food items were found to be improperly sealed, lacking open or use by dates, or stored past their expiration or best by dates. Examples included dented cans, opened containers without appropriate labeling, and perishable items with expired or missing dates. These findings were present across all major food storage areas in the kitchen. Facility policies required that all food be stored in a clean, safe, and sanitary manner, with specific instructions for labeling, dating, and discarding food items according to federal, state, and local guidelines. The policies also mandated that opened packages be resealed tightly and labeled with open and use by dates, and that expired or compromised items be removed from use. Despite these policies, surveyors observed several violations, such as opened and unlabeled containers, items with unclear or missing expiration dates, and food products that were not properly sealed or stored. Interviews with the Dietitian, Dietary Manager, and Administrator confirmed that the facility had established procedures for food safety, including regular walkthroughs and the use of a labeling guide. However, the staff acknowledged that items not properly labeled or past their use by dates should be discarded, and that daily checks were expected. The presence of improperly stored and labeled food items indicated that these procedures were not consistently followed, resulting in the cited deficiency.
Failure to Timely Complete and Submit Significant Change MDS Assessment
Penalty
Summary
The facility failed to complete and submit a significant change Minimum Data Set (MDS) assessment within 14 days after determining a significant change in a resident's physical or mental condition, as required by the Resident Assessment Instrument (RAI) Manual and facility policy. The resident involved had multiple diagnoses, including metabolic encephalopathy, Alzheimer's disease, depression, anxiety disorder, and type 2 diabetes mellitus. The significant change MDS, triggered by a wound greater than stage 2, was not submitted, nor was the subsequent quarterly MDS, both of which remained in progress past their due dates. Interviews with facility staff revealed that the MDS schedule is reviewed daily in morning meetings, and the electronic medical record system indicates when assessments are due. Despite these processes, the MDS Coordinator acknowledged a chronic issue with late submissions and stated that the facility was not up to date with assessments. The DON and Administrator were only recently notified of the late assessments, and the MDS RN confirmed that the care plan and kardex would not be updated without the completed MDS, leaving floor staff without updated care interventions for the resident.
Incorrect MDS Coding of GLP-1 Medication as Insulin
Penalty
Summary
The facility failed to accurately code the Minimum Data Set (MDS) assessment for a resident with type 2 diabetes mellitus by incorrectly recording the administration of a glucagon-like peptide receptor agonist (GLP-1), specifically Trulicity (Dulaglutide), as insulin. Review of the resident's orders and Medication Administration Record (MAR) confirmed that there was no order for insulin and no insulin was administered during the relevant look-back periods. Despite this, the MDS assessments for two separate quarters indicated that insulin injections had been given on one day during each look-back period. Interviews with the MDS Coordinators revealed a misunderstanding regarding the classification of Trulicity, with one coordinator confirming it is a GLP-1 and not insulin, while the other was unsure. The coordinators stated that previous training from a former regional MDS Director led them to code Trulicity as insulin, but they could not provide documentation to support this practice. The facility's policy requires that the MDS assessment accurately reflect the resident's status during the observation period, which was not followed in this case.
Expired Medications and Biologicals Found on Treatment Carts
Penalty
Summary
The facility failed to ensure that medications and biologicals that were outdated or improperly labeled were removed from the medication carts. During observations, it was found that multiple treatment carts contained expired medications and biologicals, including Regenecare Wound Gel, Curity Idofoam Packing Strips, and various ointments and creams. These items were verified as expired by the nursing staff and were subsequently removed from the carts. The facility's policy requires that outdated or deteriorated medications be immediately removed from inventory and disposed of according to established procedures. Interviews with nursing staff revealed a lack of adherence to the facility's policy regarding the handling of expired medications and biologicals. The unit manager acknowledged the need for staff education on not using partial pieces of sterile dressings and indicated that wound dressings are typically changed by wound nurses during the week. Additionally, a registered nurse emphasized the importance of ongoing training for nurses and the role of certified nursing assistants in promoting wound healing. Despite these acknowledgments, the presence of expired medications and biologicals on the treatment carts indicates a deficiency in the facility's medication management practices.
Deficiencies in Equipment Maintenance and Kitchen Sanitation
Penalty
Summary
The facility failed to maintain essential equipment in safe working order, as evidenced by the excessive lint accumulation in 3 of 3 clothes dryers and malfunctioning sinks in the kitchen. Observations revealed significant lint build-up on the lint baskets, wiring, and upper sides of the dryers, which was confirmed by the Housekeeping Supervisor. The Maintenance Director was unaware of a sign instructing daily lint cleaning and stated that the dryers were cleaned weekly. No lint removal logs were provided, indicating a lack of adherence to the facility's Utilities Management Program, which mandates regular maintenance to prevent fire hazards and code violations. Additionally, the facility did not ensure proper functioning of 2 of 2 sinks in the main kitchen, with one sink constantly running hot water and another leaking into a container with black slime. The Maintenance Director was unaware of these issues, as he relied on verbal reports or work order forms to address maintenance needs. Despite having a system for prioritizing and addressing work orders, the Director was not informed of the ongoing water drainage problems, highlighting a communication gap in the facility's maintenance procedures.
Failure to Provide Resident-Centered Activities Program
Penalty
Summary
The facility failed to provide an ongoing resident-centered activities program for two residents, R37 and R53, as required by their Therapeutic Activities Program policy. This policy mandates the implementation of a program that incorporates residents' interests, hobbies, and cultural preferences to maintain or improve their physical, mental, and psychosocial well-being. R37, who was admitted with diagnoses including sepsis, cerebrovascular accident, major depressive disorder, and neurogenic bladder, is non-verbal, bed-bound, on contact isolation, and receives continuous tube feeding. A review of R37's medical record revealed only one documented activity session in the past three months, where the resident was read to from the Bible for 20 minutes, with no other documentation of activities provided. R53, admitted with diagnoses such as repeated falls, fracture of the right tibia, dementia, depression, and adult failure to thrive, has a BIMS score indicating no cognitive impairment and the ability to make her own decisions. However, a review of R53's medical record showed no documentation of participation in one-to-one or group activities over the last three months. During an interview, the Activity Director admitted to visiting residents' rooms but failed to document these interactions, resulting in a lack of evidence that activities were offered to R37 and R53.
Delayed Reporting of Abuse Allegation
Penalty
Summary
The facility failed to report an allegation of abuse involving a resident, identified as R101, to the state agency within the required time frame. The facility's policy mandates that any alleged violations involving abuse, neglect, or mistreatment must be reported immediately, or within 2 hours if serious bodily injury is involved, and within 24 hours if not. However, the incident involving R101 was reported to the state agency three days after the initial allegation was made. R101, who is cognitively intact and requires assistance for daily activities, reported that during a transfer using a Hoyer lift, the nursing staff was rough and rude, causing him discomfort and distress. He also mentioned that the staff threatened him with losing his private room if he went to the hospital. This incident was initially reported to the facility's administrator by the Rehab Director on behalf of R101, but the report to the state agency was delayed. Interviews with various staff members, including the Social Services Director, Executive Director, Director of Nursing, and others, revealed a lack of immediate action and communication regarding the abuse allegation. The Executive Director and Director of Nursing were aware of the situation but did not ensure timely reporting to the state agency. The accused nurse was suspended, but the facility did not classify the incident as abuse initially, which contributed to the delay in reporting.
Failure to Provide Written Notification of Hospital Transfer
Penalty
Summary
The facility failed to provide timely written notification of discharge to the hospital for a resident's personal representative, as required by their policy. The policy mandates that the facility must notify the resident and their representative in writing, in a language and manner they understand, before a transfer or discharge. This notification should include the reason for the transfer, the effective date, and the location to which the resident is being transferred. However, in the case of the resident identified as R37, who had been admitted with diagnoses including sepsis, cerebrovascular accident, major depressive disorder, and a neurogenic bladder, there was no documentation in the medical record or hard chart to confirm that such notice was provided during two hospital stays. The deficiency was confirmed during an interview with the Social Services Assistant (SSA), who acknowledged that a Notice of Discharge or Transfer was not completed and provided to the resident and the responsible party in a timely manner. The SSA stated that the facility typically calls the personal representative when a resident is sent to the hospital, but no written notice is mailed out. This lack of written notification is a direct violation of the facility's policy and the regulatory requirements for notifying residents and their representatives about transfers or discharges.
Failure to Provide Bed-Hold Policy Notification
Penalty
Summary
The facility failed to provide written notification to a resident or her personal representative regarding the duration of the bed hold and reserve bed payment policy during two hospitalizations. The facility's policy requires that the bed-hold policy be communicated upon admission and again at the time of transfer, or within 24 hours in cases of emergency transfer. However, there was no documentation in the medical record or hard chart to confirm that this information was provided to the resident or her representative during her hospital stays. Interviews with facility staff revealed that the Social Services Assistant acknowledged the absence of documentation for the bed-hold policy notification and stated that the personal representative is typically called the next day with the bed-hold payment amount. The Admissions Coordinator confirmed that the personal representative signed the bed-hold policy upon admission, but no written documents were mailed out during the resident's hospitalizations. This lack of documentation and communication led to the deficiency identified by the surveyors.
Deficiency in Providing ADL Care for Resident
Penalty
Summary
The facility failed to provide adequate Activities of Daily Living (ADL) care, specifically showers, for a resident identified as R104. The facility's policy states that residents who are unable to perform ADLs should receive necessary assistance to maintain hygiene and grooming. R104, who is cognitively intact but dependent on staff for personal care due to physical limitations, received only two bed baths and two showers within a 30-day period. This is contrary to the facility's policy and the resident's care plan, which indicates a need for regular assistance with ADLs. Interviews with staff and family members revealed inconsistencies in the provision of showers. A CNA claimed to provide showers on specific weekdays, while an LPN noted that R104 often received bed baths due to pain associated with transfers. The family member of R104 expressed difficulty in getting staff to comply with shower requests on weekends. Documentation discrepancies were also noted, with CNA1 indicating that the electronic health record showed only one bath was documented, despite the expectation of daily bed baths. These findings highlight a deficiency in meeting the resident's ADL needs as per the facility's policy and care plan.
Resident Excluded from Care Planning Process
Penalty
Summary
The facility failed to ensure that a resident, identified as R53, was included in the development and implementation of her person-centered comprehensive plan of care. Despite the facility's policy on person-centered care planning, which emphasizes the resident's right to participate in their care planning process, R53 was not invited to any care plan meetings since her admission. R53, who has a BIMS score of 15 indicating no cognitive impairment, expressed that she was not aware of her care plan or its implementation. The facility's records showed that a care plan conference notification was sent to R53's personal representative, but there was no documentation confirming that R53 herself was invited or that a care plan conference took place. The Social Services Assistant confirmed that while a copy of the invitation is typically hand-delivered to the resident, there was no documentation to verify that R53 received it. The facility's admission packet outlines the resident's rights to be informed and participate in their care planning, which were not upheld in this case.
Latest citations in South Carolina
A resident with dementia, severe cognitive impairment, wandering behavior, and documented elopement risk eloped after staff failed to adequately respond to an exit-door alarm and did not promptly recognize the resident was missing. The resident, who required close supervision and was on 30-minute checks for wandering, was last seen ambulating in the facility before a dining room/fire exit alarm sounded; dietary staff briefly checked, saw no one, silenced the alarm, and returned to work without initiating a facility-wide missing-resident response. Later, when the resident did not appear for dinner, staff began searching and learned from a staff member driving home that someone resembling the resident was seen near a nearby store. Police, responding to a report of a suspicious person with a hospital bracelet, found the resident disoriented at a nearby intersection and arranged EMS transport to a hospital. Interviews showed that some CNAs lacked elopement training, one CNA was newly assigned to 1:1 care, and leadership acknowledged uncertainty about how long the alarm had been sounding and how the resident exited, supporting the finding of inadequate supervision and failure to prevent elopement.
A resident with traumatic brain injury, moderate cognitive impairment, wheelchair dependence, and documented wandering behaviors eloped from the facility after being able to exit through a door without an active alarm. Despite physician orders and a care plan requiring wander guard checks every shift, MAR/TAR review showed these checks were largely undocumented prior to the incident. Staff notes described frequent redirection needs, room-to-room wandering, and impulsive behavior, yet the resident was still able to leave the building and was later found in the parking lot. The State Agency determined this failure to supervise and to implement ordered wander guard monitoring constituted Immediate Jeopardy under F689 (Quality of Care).
A cognitively impaired resident with dementia and depression, who was usually independent with toileting, became involved in an altercation with a CNA while the CNA was assisting with cleaning a soiled bathroom. The resident became agitated, spit on the CNA, and struck the CNA in the face with a BM-soiled washcloth. In retaliation, the CNA held the resident’s hands and struck the resident in the face with an open hand, later describing the action as a slap or “smudging” the resident’s face. The CNA admitted to multiple staff and law enforcement that she had put her hands on and slapped the resident. Staff assessments noted the resident was visibly upset but without visible injuries, and the resident could not recall the incident due to severe cognitive impairment. Surveyors determined this constituted non-compliance with abuse regulations and cited the facility for failure to ensure freedom from physical abuse.
A resident with severe cognitive impairment, a history of falls, and documented need for a gait belt and walker during transfers was ambulated from the bathroom by a CNA without a gait belt in place. The CNA reported holding the resident’s pants while walking, during which the resident’s feet became twisted and she fell in her room. Facility documentation showed the resident had been assessed as requiring a gait belt, but gait belt use was not included in physician orders or the care plan and was instead communicated via door name tags. The resident sustained a left hip fracture requiring surgical repair and was later readmitted for rehab and strengthening.
A resident with Alzheimer’s disease and hypertension, treated with Benazepril and enrolled in PACE, had multiple significantly elevated BP readings over two consecutive days. Facility policy required prompt physician notification for significant changes in condition, and the care plan directed staff to contact PACE for medical needs. However, there was no documentation in nursing notes that the physician or PACE was notified, and the patient liaison and weekend supervisor reported not being informed. A CNA stated she reported the elevated BP to an RN, but the RN later indicated that if no progress note existed, the notification was not documented, resulting in a failure to notify the physician of the resident’s elevated blood pressures.
A resident with epilepsy, paranoid schizophrenia, and dementia did not receive 11 ordered doses of Lacosamide 100 mg, prescribed as 1.5 tablets PO BID for seizures, because the facility failed to obtain and administer the medication and did not develop a care plan addressing epilepsy, seizure risk, or seizure medications. Review of the MAR showed repeated omissions, and interviews revealed that although there was a protocol for handling missing medications—requiring nurses to call the pharmacy, notify the MD for alternatives, and check Omnicell—this process was not effectively followed or documented. The DON reported being unaware that there was no prescription for the medication, and the PCP stated she was never notified of the missed doses and that any missing medication should have been communicated to the NP and then to her by direct, immediate means.
Surveyors found that washer filters were heavily soiled with lint and debris on all observed machines, despite manufacturer instructions and a label on the equipment requiring daily cleaning. The Laundry Supervisor stated that laundry staff did not maintain the filters and that maintenance was responsible, while the Maintenance Supervisor reported the filters were typically cleaned three times per week and that no documentation was kept to verify cleaning in accordance with manufacturer guidelines.
A resident with multiple medical conditions and decreased ability to perform ADLs was found with two white tablets in a medication cup on the bedside table, which the resident identified as Imodium saved from a prior medication pass. Facility policy requires staff to remain with residents until oral medications are swallowed and prohibits leaving medications in a room without a self-administration order. Record review confirmed there was no such order for this resident. An LPN verified that medications had been left at the bedside contrary to policy, and the DON stated that nurses are not to leave medications at the bedside and must observe residents swallowing medications.
An LPN pre-poured medications for more than one resident and failed to follow required resident-identification and "five rights" checks, resulting in a resident with dementia and multiple comorbidities receiving another resident’s ordered regimen, including oxycodone 30 mg, multiple antihypertensives, an antiarrhythmic, and gabapentin, none of which were prescribed for her. After receiving the wrong medications mixed in pudding, the resident developed hypotension, bradycardia, somnolence, and hypoxia, with documented very low BP and HR, and was transferred to the hospital where she required IV fluids, naloxone, atropine, and vasopressor support and was diagnosed with drug-induced hypotension, accidental drug overdose, bradycardia, respiratory insufficiency, sepsis with acute hypoxic respiratory failure, and pneumonia. Surveyors found that this failure to adhere to the facility’s medication administration policy and to ensure residents were free from significant medication errors constituted non-compliance at F760, rising to Immediate Jeopardy.
The facility failed to report a serious medication error that led to a resident’s hospitalization to the Administrator and State Agency within the required two-hour timeframe. An LPN pre-pulled medications for more than one resident, became distracted, and administered another resident’s medications, including multiple cardiac and pain medications, to a resident with dementia, atrial fibrillation, dysphagia, and depression. The resident subsequently developed hypotension, bradycardia, and decreased respirations and was transferred to the hospital. Although the LPN notified supervisory nursing staff and the NP, the incident was not entered on the reportable incident log, the Administrator was not promptly informed, and the State Agency was not notified, in part because the ADON was unaware of the reporting requirement and the DON was on leave.
Failure to Supervise High-Risk Wanderer Resulting in Elopement
Penalty
Summary
The deficiency involves the facility’s failure to provide adequate supervision and prevent an elopement for a resident with known cognitive impairment and wandering behaviors. The resident had dementia with severe cognitive impairment, a BIMS score of 7/15, generalized muscle weakness, unsteadiness on feet, and abnormal gait and mobility. The admission MDS and care plan identified the resident as at risk for falls and elopement, with documented wandering throughout the facility and a recent elopement. An elopement risk observation completed shortly before the incident documented that the resident did not have safe decision-making capabilities. Nursing staff reported that the resident remained ambulatory with good strength and endurance, had impaired judgment and poor safety awareness, and required close supervision due to ongoing exit-seeking behaviors. On the day of the incident, staff last observed the resident in a safe environment ambulating in the facility between approximately 5:30 PM and 5:40 PM, which was described as baseline behavior. Around this same time frame, the alarm on a dining room/fire exit door near the dietary department sounded. Dietary staff responded, visually checked the area, reported not seeing anyone, re-engaged or disarmed the alarm, and returned to the kitchen. Multiple staff later acknowledged that it was difficult to hear the alarm in the kitchen and that they were unable to determine how long the alarm had been sounding before it was noticed. The facility’s elopement policy required immediate notification of all employees and a prompt, thorough search process when a resident was considered missing, but there is no indication that a facility-wide code or missing resident procedure was initiated at the time the door alarm sounded. Subsequently, between approximately 5:50 PM and 6:05 PM, the resident’s CNA noticed the resident was not in the room to receive a dinner tray and began looking for the resident, prompting a census head count. Staff were unable to locate the resident in the building, and a search was initiated. Around 6:08 PM to 6:39 PM, an employee leaving work by car believed they saw the resident near a nearby Dollar General store and called the facility. A nurse drove to the store but did not find the resident. During this period, the local police were notified by Dollar General about a suspicious person with a hospital bracelet. Police located the resident at a nearby intersection; the police report described the resident as delirious, disoriented, and unable to provide coherent responses. EMS was requested, and the resident was transported to a hospital emergency department. The facility later confirmed that the resident had eloped from the building and was found with a wander guard still in place, and staff, including the administrator and DON, were unable to state exactly how the resident exited the building, though they believed it may have been through the dining room door whose alarm had sounded earlier. Interviews with staff revealed additional gaps related to supervision and elopement procedures. One CNA assigned to 1:1 care for the resident stated it was her first day in that role and could not confirm how long the resident had been on 1:1 care. Another CNA, who had recently completed orientation, reported not receiving any in-service training related to elopements and stated that the survey interview was the first time she heard about the resident’s exit from the building. The LPN on duty reported that the resident had been on 30-minute checks due to wandering, last saw the resident around 5:25 PM–5:30 PM, and assumed the resident was doing usual laps in the facility. The DON and administrator both acknowledged that staff could not determine how long the door alarm had been sounding before it was heard and that staff responded by looking outside, not seeing anything, and shutting off the alarm. These actions and inactions, in the context of a known high-risk, cognitively impaired, exit-seeking resident, led to a successful elopement and formed the basis of the cited deficiency under 42 CFR 483.25 for failure to keep the environment free of accident hazards and provide adequate supervision.
Removal Plan
- Evaluate resident at emergency room; confirm no injuries.
- Initiate and continue 1:1 supervision for the resident.
- Assess each exit door to validate doors are working properly.
- Update the resident’s elopement risk assessment to reflect current status.
- Update the resident’s care plan and resident profile.
- Complete an elopement drill.
- Administrator will notify the charge nurse, Director of Nursing, and Social Service designee that a resident is missing as part of drill procedure.
- Director of Nursing/designee will announce Code [NAME] to signal the elopement drill procedure.
- Director of Nursing/designee will organize an immediate and thorough search of the center and surrounding grounds; complete the entire search process within 30 minutes.
- If search fails to locate resident within allotted time, Administrator/designee will place a mock telephone call to appropriate community agencies, resident's legal representative, and attending physician; staff will provide mock police with physical identifying information.
- Continue the search if resident not located, including having staff search surrounding streets by car for a 2 mile radius.
- When the volunteer resident is located, the charge nurse will complete a head-to-toe assessment.
- Social Services designee will assess the resident for emotional distress.
- Director of Nursing will notify appropriate community agencies, attending physician, and resident's legal representative.
- Facility Quality Assurance Committee will investigate the incident and implement interventions to prevent reoccurrences.
- When missing resident is found, make an announcement: Code [NAME] all clear.
- Update elopement risk assessments for all residents.
- Place residents identified as elopement risk in the elopement binder and update their care plans and profiles.
- Reeducate facility staff on the elopement policy and Abuse, Neglect & Misappropriation policy.
- Provide education to any staff not receiving this education prior to their next scheduled shift.
- Review new admission elopement risk assessments in Clinical Morning Meeting to validate accuracy and interventions if indicated.
- Review quarterly elopement risk assessments to validate accuracy and interventions if indicated.
- Maintenance Director/designee will inspect facility exit doors to validate doors are functioning properly.
- Administrator will round with the Maintenance Director validating doors are functioning properly.
- Hold an Ad Hoc QACPI.
- Notify the Medical Director of the incident and plan.
- Present results of audits in the QAPI Committee meeting for review and recommendations.
Failure to Monitor Wander Guard and Supervise Resident Resulting in Elopement
Penalty
Summary
The deficiency involves the facility’s failure to ensure adequate supervision and prevent a successful elopement for one resident identified as at risk for wandering and elopement. The resident was admitted with diagnoses including traumatic subdural hemorrhage, muscle weakness, difficulty in walking, and need for assistance with personal care. An admission MDS showed a BIMS score of 9/15, indicating moderate cognitive impairment, and documented that the resident used a wheelchair and required substantial assistance for most ADLs. The facility’s own policy defined wandering and elopement, required staff training on elopement prevention, and called for interventions and care plan documentation for residents at risk of elopement. Physician orders were in place directing staff to check the resident’s wander guard for effectiveness and function every shift beginning shortly after admission. However, review of the MAR/TAR for the period from admission through the date of elopement showed that this order was not consistently documented as completed. For the period 01/30/26–02/19/26, there was an order to check the wander guard every shift, but it was only signed once on the date of the elopement for the first shift. There was no documentation on the MAR/TAR for January related to checking the wander guard, despite the order being in effect. The resident’s care plan, initiated on admission and revised on 02/19/26, identified behavioral symptoms of wandering and elopement related to impaired cognition and impulsivity, and included an intervention to equip the resident with a wander guard upon admission for 48 hours and to check the device’s proper functioning every shift, but the documented implementation of these checks was lacking. In the days leading up to the elopement, progress notes documented that the resident needed frequent redirection due to wandering in and out of other residents’ rooms, and that staff discussed with the resident’s representative the possibility of obtaining a sitter because of these behaviors. Another note described the resident being found seated on a fall mat after getting out of bed to remove pictures from the wall and pack his bag, indicating ongoing impulsive and wandering behavior. On the night of the elopement, a CNA reported that the resident had been described as hard to redirect and constantly pacing the unit in his wheelchair. Later that night, the resident was found wandering in the parking lot and brought back inside by a CNA; the nurse documented that the door alarm was not going off at the time the resident was found outside. The resident’s representative later stated that he had been informed that the front door was not working properly and that the resident had a wander guard device that should have locked the door when he left, but the door did not function correctly, allowing the resident to exit the building. Based on these findings, surveyors determined that the facility failed to provide adequate supervision and accident prevention, resulting in a successful elopement and an Immediate Jeopardy determination at F689. The State Agency determined that the facility’s non-compliance with federal health and safety regulations caused or was likely to cause serious injury, harm, impairment, or death, and identified the Immediate Jeopardy as related to 42 CFR 483.25, Quality of Care. The Immediate Jeopardy was determined to have existed as of the date of the elopement. The survey findings emphasized the lack of documented adherence to physician orders and care plan interventions for checking the wander guard device, the presence of documented wandering and impulsive behaviors, and the fact that the resident was able to leave the building without triggering a door alarm. These combined actions and inactions led to the conclusion that the facility did not ensure the environment was free from accident hazards and did not provide adequate supervision to prevent the resident’s elopement.
Removal Plan
- Resident was immediately located and safely returned to the facility.
- Full nursing assessment completed by licensed nurse; no injuries noted.
- Physician/Medical Director and responsible party notified by administrator.
- Resident placed on increased monitoring immediately.
- Wandering/elopement risk reassessed.
- Care plan updated to include enhanced interventions.
- Wander guard applied and verified functioning.
- Staff education initiated by administrator.
- Incident reported per facility policy and state requirements.
- Facility conducted a 100% audit of all residents for elopement risk.
- Verified wander guard placement and function for all residents.
- Verified accuracy of assessments and care plans for all residents.
- Updated care plans to include individualized interventions such as secured unit placement/discharge plan and structured activities to reduce wandering.
- Conducted environmental safety checks.
- All exit doors secured and alarmed and verified by maintenance department weekly.
- Wander guard system tested by maintenance department weekly with a log.
- All staff education completed by DON/Administrator on policy/protocol for wandering and elopement and immediate response procedures if a resident is missing.
- Results reviewed in QWAPI meetings monthly for 3 months, with corrective actions implemented as needed.
Failure to Protect Cognitively Impaired Resident From Physical Abuse by CNA
Penalty
Summary
The deficiency involves a failure to protect a resident from physical abuse by a CNA. The facility’s abuse policy defines physical abuse as including hitting, slapping, and controlling behavior through corporal punishment. The resident involved was admitted with major depressive disorder and dementia with agitation, and a recent MDS showed a BIMS score of 7/15, indicating severe cognitive impairment. The resident was generally independent with toileting and transfers. On the day of the incident, the resident was on a locked dementia unit and had experienced bowel incontinence, leaving the bathroom soiled. A CNA entered the resident’s room to assist with cleaning the bathroom. During this interaction, the resident became agitated and combative, reportedly spitting on the CNA and striking the CNA in the face with a wet washcloth containing bowel movement. The CNA later reported that she responded by holding the resident’s hands above her head and then making contact with the resident’s face with an open hand, described as a slap or “smudging” the resident’s face. The CNA admitted to multiple staff, including the charge nurse, DON, Administrator, and Social Services, that she had put her hands on the resident and struck the resident in the face with an open hand in retaliation for the resident’s actions. A police report documented that the CNA admitted to assaulting the resident with an open-hand slap during a physical altercation. Staff who assessed the resident after the incident noted that the resident appeared visibly upset but had no visible injuries, and the resident was unable to recall the specific events due to severe cognitive impairment. The State Agency determined that the facility’s non-compliance with abuse regulations caused or was likely to cause serious harm and cited the facility under 42 CFR 483.12 for failure to ensure the resident was free from physical abuse.
Removal Plan
- Removed CNA3 from the resident care area after the incident.
- Interviewed CNA3 regarding the incident.
- Terminated CNA3 by the Administrator and DON.
- Notified law enforcement of the incident.
- Submitted a report to the Regional Ombudsman.
- Completed a nursing assessment and body audit of R1; no injuries found.
- Notified R1's family/responsible party of the incident.
- Monitored residents for psychosocial distress or changes by nursing staff and Social Services.
- Provided 1:1 re-education for staff working in skilled nursing on abuse and appropriate response/intervention and workplace fatigue.
- Conducted an investigation and determined there was no physical evidence of abuse.
- Social worker interviewed all residents on Unit 3 regarding abuse, whether any abuse had been witnessed/experienced, and whether residents felt safe.
- Social worker interviewed residents on other skilled units regarding abuse and whether residents felt safe.
- Arranged for MD and PA to evaluate R1; MD issued new medication orders and PA checked on the resident.
- Obtained family consent for a psychiatric evaluation.
- Social worker contacted the family and obtained updates; family visited and reported no changes in mood/behavior/psychosocial status.
- Social worker checked in on R1 and monitored for changes.
- Initiated in-house education for all staff working in Skilled Nursing on types/definitions of abuse, dementia with abuse prevention, de-escalation of behaviors, and how to appropriately avoid these situations.
- Re-educated staff on who the Abuse Coordinator is and how to notify the Abuse Coordinator of concerns.
- Reviewed the abuse policy with staff.
- Obtained statements from all staff who work in Skilled Nursing.
- Continued education ongoing.
- Nursing management (DON, ADON, Unit Managers) to conduct rounding and audits for signs of abuse.
- Held QAPI and updated it regarding this issue.
Failure to Use Required Gait Belt During Ambulation Resulting in Hip Fracture
Penalty
Summary
The facility failed to ensure a resident was free from accident hazards and received adequate supervision during ambulation, resulting in a fall and left hip fracture. The facility’s Fall Management Program policy included staff education and interventions to prevent unsafe transfers and ambulation. The resident had severe cognitive impairment, as evidenced by a BIMS score of 3/15, and used a walker and wheelchair. A Safe Resident Handling Data Collection form documented that a gait belt and walker were required for transfers with staff and that the resident continued to require use of a gait belt. The resident’s care plan included assistance with transfers and ambulation and provision of adaptive equipment, but there was no physician order for a gait belt, and gait belt use was not listed on the care plan. Instead, the Administrator stated that transfer methods, including gait belt use, were communicated via name tags on residents’ doors and that the resident had a history of tripping over her own feet and falling. On the day of the incident, the resident was being assisted by a CNA from the bathroom when the resident’s feet became twisted and she fell to the floor. The CNA reported she was holding the resident’s pants while walking her from the bathroom and acknowledged that the fall was her fault. Documentation indicated the resident fell in her room while being transferred/ambulated from the bathroom with the CNA present, wearing shoes at the time. The Administrator confirmed that the resident had been assessed for gait belt use and that the resident did not have a gait belt on when she fell. The Administrator stated that, in situations where a resident is already in motion without proper equipment, staff should hold the resident and call for help rather than continue ambulation. The resident sustained a subcapital femoral neck fracture of the left hip, required surgical repair at a hospital, and was later readmitted to the facility for rehabilitation and strengthening, with documentation noting she had been confined to a wheelchair prior to the fall and was unlikely to progress beyond her previous level of activity.
Failure to Notify Physician of Resident’s Elevated Blood Pressures
Penalty
Summary
The deficiency involves the facility’s failure to notify a resident’s physician of significantly elevated blood pressures as required by facility policy. The facility’s policy on Change in a Resident’s Condition or Status, revised February 2021, states that the nurse will promptly notify the attending or on-call physician when there is a significant change in the resident’s physical condition, defined as a major decline or improvement that will not normally resolve without intervention. The resident was admitted with diagnoses including Alzheimer’s disease, essential hypertension, and hypothyroidism, and had an active order for Benazepril 5 mg daily for hypertension with instructions to hold the medication if systolic blood pressure (SBP) was less than 110. The admission MDS showed the resident was unable to complete the BIMS interview and had an active diagnosis of hypertension. Blood pressure records showed multiple elevated readings, including 172/102 and 172/101 on one day and 171/119 on the following day. Review of the nurse’s notes revealed no documentation that the physician or PACE program was notified of these elevated blood pressures. The care plan indicated the resident was a PACE participant and directed staff to contact PACE for any medical needs. During interviews, the UM stated all medication orders came from PACE, and the DON acknowledged that 171/119 was an elevated blood pressure and that a call should have been made to the on-call PACE medical director, with family also to be notified of the change in condition. The patient liaison and weekend supervisor both reported not being informed of the elevated blood pressures, and CNA staff reported notifying an RN of the elevated readings but was unsure what occurred afterward. The RN stated she did not recall the patient but indicated that if there was no progress note, the notification would not have been documented anywhere else.
Failure to Obtain and Administer Ordered Seizure Medication
Penalty
Summary
The facility failed to obtain and administer Lacosamide, an ordered seizure medication, for one resident, resulting in 11 missed doses over the period from 1/7 to 1/13. The resident was admitted with diagnoses including epilepsy, paranoid schizophrenia, and dementia. Review of the care plan showed no care plan addressing epilepsy, seizure risk, or seizure medications. Review of the MAR for 1/7/26 through 1/14/26 showed that the resident did not receive Lacosamide 100 mg, ordered as 1.5 tablets by mouth twice daily for seizures, for a total of 11 missed doses. The facility’s policy on Adverse Consequences and Medication Errors defined a medication error to include omissions when a drug is ordered but not administered. During interviews, an LPN stated that if a progress note about Lacosamide not being given was scratched out, it meant the medication was administered, and that when waiting for a medication, the nurse keeps a running list and calls the pharmacy for status updates. The Staff Development Coordinator reported that the protocol for missing medications requires nurses to call the pharmacy and document the call, notify the MD for alternatives, and check the Omnicell if the medication is not a narcotic. The DON stated that on admission, floor nurses should send all prescriptions to the pharmacy and, if a prescription is missing, contact onsite/on-call providers to obtain one so the pharmacy can send the medication stat, and reported being unaware that there was no prescription for Lacosamide. The resident’s PCP stated she had no memory of being notified about any missed Lacosamide doses and explained that the NP should be notified first and work with the pharmacy, and if issues persist, the PCP should be contacted; she also stated that missing medication should be communicated immediately by direct means, not by a note left in a book.
Failure to Maintain Washer Filters per Manufacturer Instructions
Penalty
Summary
Surveyors identified a deficiency in the facility’s infection prevention and control program related to the maintenance of laundry equipment. Review of the Alliance Laundry Systems washer manufacturer guidelines showed that, as part of end-of-day maintenance, the AC invert drive filter was to be cleaned by removing the external plastic cover, taking out the foam filter, and washing it with warm water and allowing it to air dry, or by vacuuming the filter. During an observation of the laundry area, the filter located on the front of the washing machine was found to be heavily soiled with lint and debris, despite a metal manufacturer label directly beneath the filter stating, "Clean Daily." Three of three washing machines observed had this issue. In an interview conducted at the time of the observation, the Laundry Supervisor acknowledged the condition of the filter and stated that laundry personnel did not maintain the filter, indicating that maintenance staff were responsible for cleaning it. In a subsequent interview, the Maintenance Supervisor reported that maintenance staff usually cleaned the filter about three times a week on Monday, Wednesday, and Friday, rather than daily as directed by the manufacturer. The Maintenance Supervisor also stated there was no log or record maintained to verify that the filter was cleaned as required.
Medications Left at Bedside Without Self-Administration Order
Penalty
Summary
The facility failed to ensure the resident environment remained free of accident hazards when medications were left at the bedside for one resident. The facility’s “Oral Medication Administration Procedure” policy states that staff must administer oral medications in an organized and safe manner, remain with the resident while the medication is swallowed, and never leave medication in a resident’s room without an order for self-administration. Review of the resident’s orders showed there was no order for self-administration of medication. The resident involved had diagnoses including post hemorrhagic anemia, gastrointestinal hemorrhage, irritable bowel syndrome, and osteoarthritis, and had a BIMS score of 15/15, indicating no cognitive impairment. The baseline care plan documented decreased ability to perform ADLs/self-care related to debility/generalized weakness. During observation, two white tablets were found in a medication cup on the resident’s bedside table. An LPN confirmed the medications should not have been left in the room and that the resident did not have an order to self-administer. The resident stated that a nurse had brought the medications the previous night and that she was saving them to use when needed, identifying them as Imodium. The DON stated that nurses are not to leave medications at the bedside and should remain with the resident to ensure medications are swallowed safely, and that anyone could take medications left at the bedside.
Significant Medication Error When Wrong Resident Received Another Resident’s Medications
Penalty
Summary
The deficiency involves a failure to ensure that a resident was free from significant medication errors when an LPN administered another resident's medications. Facility policy required that medications be administered safely and as prescribed, including verifying the resident's identity before administration using methods such as checking an identification band, reviewing a photograph on the medical record, and, if necessary, confirming identity with other staff. The policy also required the person administering medications to check the label three times to verify the right resident, medication, dosage, time, and route, and prohibited administering medications ordered for one resident to another. Despite these requirements, the LPN pre-poured medications for more than one resident at a time and did not correctly verify the resident's identity before administration. The resident who received the wrong medications, identified as R2, had been admitted with diagnoses including cognitive communication deficit, dementia with mild anxiety, atrial fibrillation, dysphagia, and major depressive disorder. Another resident, identified as R3, had diagnoses including heart failure, high blood pressure, chronic pain syndrome, and lumbar spondylosis, and had active orders for multiple medications: oxycodone 30 mg three times daily, amlodipine 5 mg (two tablets once daily), losartan 50 mg twice daily, dofetilide 250 mcg twice daily, gabapentin 600 mg four times daily, and metoprolol 50 mg once daily. R2 did not have physician orders for these medications. On the morning of the incident, the LPN labeled a medication cup with a resident's name, poured medications into the cup, mixed whole pills in pudding, and administered them to R2 in her room. The LPN later discovered that R2's medication cup was still on the cart and realized that the medications given to R2 were actually those prescribed for R3. Following the administration error, staff documented that R2 had received oxycodone 30 mg, amlodipine 5 mg, losartan 50 mg, dofetilide 250 mcg (also documented once as 520 mcg), gabapentin 600 mg, and metoprolol 50 mg, none of which were ordered for her. Progress notes and vital sign records showed that R2 subsequently experienced low blood pressure and slow heart rate, with multiple blood pressure readings in the 70s and 80s systolic and 40s diastolic, and heart rates in the 40s and 50s. A nurse practitioner assessed R2 shortly after the error and initially noted no acute distress, but within an hour R2 became symptomatic. Later documentation indicated that R2 was transferred to the hospital, where she was evaluated for somnolence, hypotension, bradycardia, and hypoxia after receiving the incorrect medications. Hospital records described that she required interventions including IV fluids, naloxone, atropine, and vasoactive medications due to persistent hypotension over several days, and she was diagnosed with hypotension due to drugs, drug overdose (accidental or unintentional), confusion caused by a drug, bradycardia, respiratory insufficiency, sepsis with acute hypoxic respiratory failure, and pneumonia. The state survey agency determined that the facility's non-compliance with pharmacy services requirements caused or was likely to cause serious injury, harm, impairment, or death, and cited the facility at F760.
Removal Plan
- The Administrator notified the Medical Director of the Immediate Jeopardy.
- R2 was assessed by the Nurse Practitioner, and new orders were written for vital signs every 30 minutes and Midodrine stat.
- R2 was sent to the emergency department for a higher level of care.
- The Assistant Director of Nursing began the investigation into the medication error.
- The Assistant Director of Nursing counseled LPN1 related to the medication error and failure to follow the five rights of medication pass, including prepulling medication that resulted in the medication error; the licensed nurse was placed on a process improvement plan.
- The Assistant Director of Nursing provided 1:1 education with LPN1 related to types of medication errors, causes, and prevention.
- The Assistant Director of Nursing began a medication pass in-service related to the 5 rights of medication administration.
- The Assistant Director of Nursing or designee began education with the licensed nurses on the 5 rights of medication pass and medication administration.
- The Assistant Director of Nursing or designee began education on the medication administration policy to include how to verify the medications are correct for all licensed nurses on or before their next scheduled shift.
- The Assistant Director of Nursing or designee began competency checks on medication pass on all licensed nurses.
- The Administrator, the Director of Nursing, and the Assistant Director were re-educated on Medication Pass, including medication errors, by the Regional Assistant Director of Clinical Services.
- The Director of Nursing completed a review of hospitalizations to determine if any were related to medication error.
- The Director of Nursing completed a medication error review to ensure proper documentation, appropriate corrective action, and reporting compliance.
- Nurse management will randomly select each nurse daily to observe medication passes for 7 days, then weekly for 4 weeks, then monthly for 2 months.
- The nurse involved in the deficiency will complete medication pass competency daily for 7 days, weekly for 4 weeks, monthly for 2 months, and quarterly for 2.
Failure to Report Serious Medication Error Resulting in Resident Hospitalization
Penalty
Summary
The facility failed to timely report a significant medication error that resulted in serious bodily injury to the Administrator and the State Agency within two hours, as required by its own abuse, neglect, exploitation, and misappropriation reporting policy. The policy, last revised in September 2022, states that suspicions of abuse, neglect, exploitation, misappropriation, or injury of unknown source must be reported immediately to the Administrator and appropriate authorities, defining "immediately" as within two hours for allegations involving abuse or resulting in serious bodily injury. Despite this, the medication error involving Resident 2, which led to hospitalization, was not entered on the facility’s reportable incident log and was not reported to the State Agency or Administrator as required. Resident 2 was admitted with diagnoses including cognitive communication deficit, dementia with mild anxiety, atrial fibrillation, dysphagia, and major depressive disorder. On the morning of 12/04/25, LPN1 pre-pulled medications for more than one resident at a time and prepared medications for Resident 2 and Resident 3. When Resident 3 requested pain medication, LPN1 retrieved oxycodone for Resident 3 but then became distracted and administered Resident 3’s medications to Resident 2 instead. Witness statements from the Unit Manager and ADON documented that Resident 2 received multiple medications not prescribed for them, including oxycodone 30 mg, amlodipine 5 mg, losartan 50 mg, dofetilide, gabapentin 600 mg, and metoprolol 50 mg. Progress notes show that Resident 2’s blood pressure remained low despite ordered midodrine and fluids, with documented hypotension, bradycardia, and decreased respirations, and the resident was ultimately transferred to the hospital for further evaluation. Following the error, LPN1 reported the incident to her supervisor, and the ADON and NP were notified; however, the Administrator and State Agency were not notified as required by policy. The DON, who was on maternity leave at the time, later stated that the incident should have been reported to the State Agency but confirmed that no report was submitted and that the ADON was unaware the incident needed to be reported. The ADON stated she was unsure if the Administrator had been notified and acknowledged she did not know she was required to report the incident to the State Agency. The Facility Administrator reported that he only became aware of the medication error recently, after speaking with another resident, and confirmed that no report had been sent to the State Agency and that he had not been informed of the incident when it occurred.
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