Above average — CMS composite of the measures below.
A standard survey is most likely before around October 2026
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Pleasant View Communities during CMS and state inspections, most recent first.
The facility did not ensure residents had access to grievance forms or a method to file grievances anonymously. Grievance forms were missing from a unit, and on all units, there was no designated box or folder for anonymous submissions. Residents and staff were unclear on how to file grievances anonymously, and instructions directed residents to submit forms directly to staff, contrary to policy requirements.
The facility failed to securely store schedule IV-controlled medication, Lorazepam, in a separately locked compartment within the medication storage room refrigerator. During a survey, two bottles of Lorazepam were found unsecured in the refrigerator. The facility's policy requires special storage for schedule II through V medications but lacked specific storage details. The DON confirmed the medication should have been locked.
The facility failed to properly label and date mark food items in the kitchen and nourishment pantry refrigerators, including spice blends, nutritional drinks, and non-dairy toppings. Observations revealed unlabeled items on the spice rack and thawed drinks without date marks in multiple refrigerators. Interviews confirmed these items should have been labeled and date marked.
The facility did not maintain a data collection system for infection surveillance for three months, as required by its policy. The Infection Preventionist's role includes establishing systems for infection control, but the facility could not provide infection control logs for October, November, and December 2023. Interviews revealed that the former DON did not complete the necessary line listings to track infections during these months.
A facility failed to document that a resident received education on the risks and benefits of the pneumococcal vaccine, as required by their policy. Although the resident had received the vaccine, there was no record of the necessary education being provided. The DON confirmed the lack of documentation during an interview.
The facility failed to document COVID-19 vaccine education for two residents whose POAs refused the vaccine. The facility's policy requires offering the vaccine and providing education on its benefits and risks, but no such documentation was found in the residents' records, as confirmed by the DON.
Failure to Provide Access to Anonymous Grievance Submission
Penalty
Summary
The facility failed to provide residents with adequate access to grievance forms and the ability to file grievances anonymously, as required by its own policy and regulatory standards. On the third floor, grievance forms were not available on the bulletin board, and staff had to retrieve them from a locked nurse's station. On all three units observed, there was no designated box or folder for residents to submit grievances anonymously. Residents interviewed were unsure how to file a grievance, including how to do so anonymously. Observations on the first and second floors revealed that while grievance forms were present, instructions directed residents to return completed forms to staff members, with no option for anonymous submission. Staff interviews further confirmed a lack of clarity regarding the process for anonymous grievance submission. Nurse aides and social workers indicated that grievances could be handed to staff or brought to Human Resources, but did not identify a method for anonymous submission. The Nursing Home Administrator and social worker both described processes that involved direct contact with staff, rather than a secure, anonymous method. These findings demonstrate that the facility did not ensure residents' rights to voice grievances without fear of reprisal or discrimination, and did not provide the means for anonymous written grievances as outlined in facility policy.
Failure to Securely Store Schedule IV-Controlled Medication
Penalty
Summary
The facility failed to store schedule IV-controlled medication, specifically Lorazepam, in a separately locked, permanently affixed compartment within the 500 west medication storage room refrigerator. This deficiency was identified during a surveyor observation on July 31, 2024, at 10:00 AM, where two 30 ml bottles of 2 mg/ml Lorazepam were found unsecured in the main part of the refrigerator. The facility's policy, revised on September 17, 2013, requires that medications classified as schedule II through V be subject to special storage requirements, but it lacked specific details on how these medications should be stored. An interview with the Director of Nursing on August 1, 2024, confirmed that the Lorazepam should have been kept in a separate locked container inside the refrigerator.
Deficiency in Food Storage and Labeling
Penalty
Summary
The facility failed to adhere to professional standards for food safety in the storage and labeling of food and beverages. Observations in the main kitchen revealed that items on the spice rack, including a metal pan with a red spice blend, a plastic container with a red spice blend, and a metal pan containing roux, were not labeled or date marked. Employee 2, the Assistant Manager of Dining Services, confirmed that these items should have been labeled and date marked, although the roux was stated not to require refrigeration. Further observations in the nourishment pantry refrigerators across different neighborhoods showed that several nutritional drinks and a non-dairy topping were thawed but not date marked with a thaw or use-by date. Interviews with Employee 2 confirmed that these items should have been date marked when removed from the freezer. The Nursing Home Administrator was informed of these concerns, but no additional information was provided to address the labeling and dating issues.
Failure to Maintain Infection Surveillance System
Penalty
Summary
The facility failed to maintain a data collection system of surveillance designed to identify possible communicable diseases or infections for three months, specifically October 2023, November 2023, and December 2023. This deficiency was identified through a review of the facility's policy and interviews with staff. The facility's policy, last reviewed in May 2024, requires the Infection Preventionist to establish systems for the prevention, identification, reporting, investigation, and control of infections and communicable diseases among residents, staff, and visitors. However, the facility was unable to provide monthly infection control logs for the specified months. An interview with the Director of Nursing (DON) and Nursing Home Administrator revealed that the former DON did not complete the necessary line listings during these months to track resident diseases or infections.
Failure to Document Vaccine Education
Penalty
Summary
The facility failed to ensure that a resident was offered the pneumococcal vaccine as required. The facility's policy, revised on June 12, 2024, mandates that all residents should be offered the pneumococcal conjugate vaccine to prevent infections like pneumonia. This policy requires that residents be assessed for vaccine eligibility upon admission and offered the vaccine within 30 days unless contraindicated or previously vaccinated. Additionally, residents or their representatives should receive education on the vaccine's benefits and potential side effects, with documentation of this education in the resident's medical record. A review of a resident's clinical record showed that the resident was admitted on an unspecified date and had received the vaccine on April 10, 2024, according to historical data. However, there was no documentation in the resident's clinical record indicating that education on the risks and benefits of the vaccine was provided. The Director of Nursing confirmed the absence of such documentation during an interview on August 1, 2024.
Failure to Document COVID-19 Vaccine Education
Penalty
Summary
The facility failed to ensure that residents were offered the COVID-19 vaccine as required, specifically for two residents. The facility's policy mandates that all residents should be offered the COVID-19 vaccine and provided with education regarding its benefits and potential side effects. However, for two residents, there was no documentation indicating that they or their representatives received this education before refusing the vaccine. Resident 16 and Resident 56 were both admitted to the facility, and their Power of Attorneys (POAs) refused the administration of the COVID-19 vaccine on their behalf. Despite this refusal, the facility did not document any educational information provided to the residents or their POAs about the risks and benefits of the vaccine. This lack of documentation was confirmed by the Director of Nursing during an interview, indicating a failure to comply with the facility's policy and regulatory requirements.
What surveyors are citing around you — mapped
All 10 risk areas, ranked with evidence
Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
Illustrative
What surveyors actually found near you
We read the 311 citations issued within 25 miles in the last 12 months — including the 5 immediate-jeopardy cases — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
Every risk area becomes concrete audit steps drawn from real citations at facilities like yours — run them this week, before your window opens.
Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Manheim
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Moravian Manor | 4.1 mi | ★★★★★ | 5 | 0 |
| Kadima Rehabilitation & Nursing At Lititz | 4.3 mi | ★★★★★ | 4 | 0 |
| United Zion Retirement Communi | 4.5 mi | ★★★★★ | 5 | 0 |
| Mt Hope Nazarene Retirement Community | 4.9 mi | ★★★★★ | 0 | 0 |
| Luther Acres Manor | 5.1 mi | ★★★★★ | 2 | 0 |
Every risk area ranked, a do-first checklist, and your local survey patterns
Built specifically for Pleasant View Communities.
100% money-back within 48 hours.
Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.