Seiling Nursing Center
Inspection history, citations, penalties and survey trends for this long-term care facility in Seiling, Oklahoma.
- Location
- 914 Ne Highway 60, Seiling, Oklahoma 73663
- CMS Provider Number
- 37E082
- Inspections on file
- 15
- Latest survey
- January 22, 2026
- Citations (last 12 mo.)
- 4
Citation history
Health deficiencies cited at Seiling Nursing Center during CMS and state inspections, most recent first.
The facility did not ensure that an LPN maintained a current valid license or that a licensed nurse was in charge on each shift. Policy required 24/7 nursing services under a professional licensed nurse, but personnel records lacked current license verification for an LPN, and state board records showed the license had expired. Staffing schedules confirmed the LPN worked 18 shifts after the license expiration, and the DON acknowledged the nurse had worked multiple days while unlicensed and that there was no licensed nurse in the building on most of those days, despite 20 residents residing there.
The facility failed to maintain the required 8 consecutive hours of RN coverage per day, seven days a week for its residents. Review of staffing schedules and missing PBJ data revealed multiple days without full RN coverage, including one day with only 6 RN hours and another with no RN hours. The administrator reported that the DON, a salaried employee, was not routinely listed on the schedule, and the DON stated they attempted to cover call-ins or find replacements but lacked timecards to verify their presence on several of the deficient days. A handwritten note indicated the DON only clocked in when working on the floor and was otherwise present while on call, but no documentation was provided to substantiate RN hours for the identified dates.
The facility did not submit required PBJ direct care staffing data to CMS for a full fiscal quarter, despite having 20 residents in care. A PBJ staffing report review showed no staffing data had been provided for the specified quarter. The administrator later acknowledged that the PBJ data was not submitted by the required deadline, stating that an attempt to submit the data after the due date was rejected and that they were informed by customer service that the deadline had been missed.
A resident who received dialysis three times weekly did not have documented pre- and post-dialysis assessments or ongoing communication between the facility and the dialysis center. The facility lacked a dialysis services policy, and although the dialysis center faxed the resident’s medication list and lab/nutrition results, the clinical record contained no communication forms or documentation of coordination with the dialysis provider. Nursing notes only reflected that the resident was transported to and from dialysis via public transport, and the DON acknowledged that staff were not completing pre- and post-dialysis assessments or maintaining communication documentation.
The facility did not post complete nurse staffing information as required. The staffing board lacked the facility name, total number and actual hours worked by nursing staff, and the resident census. The DON was unaware of the required components.
The facility failed to monitor for side effects of Xarelto in two residents with atrial fibrillation. Despite physician orders for Xarelto administration, there was no documentation of side effect monitoring in their clinical records. The DON admitted unawareness of the need for such monitoring.
The facility failed to ensure the cleanliness of the ice machine, as black and orange/pink residues were found in the water dispenser. Despite having a cleaning schedule, there was no documentation of the dispenser being cleaned. The CDM claimed weekly cleaning but could not provide evidence.
A facility failed to assess a resident for bed rail use, obtain an order, or update the care plan before installation. The resident, with repeated falls and dementia, was observed with bed rails up. The DON confirmed the decision for bed rails was made in a care plan meeting, but no documentation was found.
A facility failed to monitor side effects for an antidepressant prescribed to a resident with depression. The resident was ordered citalopram daily, but their clinical record lacked documentation of side effect monitoring. The DON acknowledged that monitoring should be on the TAR but could not explain the omission.
A facility failed to discard an insulin pen after 28 days of use, as per manufacturer instructions. An LPN administered insulin to a resident from a pen that had been in use beyond the recommended period, relying on the expiration date instead. The DON incorrectly stated that insulin was good for 45 days after first use.
A facility failed to implement enhanced barrier precautions for a resident with an indwelling catheter, resulting in a deficiency. The resident's care plan lacked documentation of these precautions, and there was no signage on the resident's door. CNAs providing catheter care were observed wearing only gloves and had not been educated on enhanced barrier precautions. The DON admitted that the facility had not established a policy for these precautions, despite acknowledging their necessity for residents with catheters.
Unlicensed LPN Worked Multiple Shifts Without Valid Nursing License
Penalty
Summary
The facility failed to ensure that licensed nursing staff were working with a current valid license and that a licensed nurse was in charge on each shift, as required by facility policy and regulation. The written nursing services staffing policy required an organized nursing service under the direction of a professional licensed nurse and adequate, properly supervised nursing services for each resident 24 hours a day, 7 days a week. Review of one LPN’s personnel file showed no current license verification, and verification on the Oklahoma Board of Nursing website revealed that this LPN’s license had expired on a specified date. Clinical staff schedules showed that this LPN worked 18 shifts after the license expiration date, and the DON acknowledged that this nurse had worked approximately 18 days with an expired license. The DON also stated that there was not a licensed nurse in the facility on most of the days this LPN worked during the identified period, and described the facility’s process for monitoring license expiration dates as checking on hire and periodically, which did not prevent the LPN from working with an expired license while 20 residents resided in the facility. No additional resident-specific medical histories or conditions related to this deficiency were documented in the report.
Failure to Maintain Required Daily RN Coverage
Penalty
Summary
The facility failed to ensure RN coverage for eight consecutive hours per day, seven days per week for its 20 residents. Review of the PBJ Staffing Data Report for a specified quarter showed the metric was suppressed because the PBJ data had not been submitted. A review of the direct care staff schedule over several months, which used coded letters and colors to indicate shift times, requests off, and call-outs, identified seven specific days without the required 8 hours of RN coverage. On those dates, the schedule did not reflect an RN on duty for the full required period. During interviews, the administrator stated that the DON was salaried and therefore not counted on the schedule. The DON explained that call-ins were first handled by the nurse attempting to find coverage, then escalated to the DON, who would attempt to find coverage or personally work the shift if no one else was available. When asked to verify RN coverage for the identified dates, the DON stated they had covered several of those days but had no timecards to verify their hours, and acknowledged that on one of the days there were only 6 RN hours and on another day there were no RN hours at all. The administrator later provided a handwritten note stating the DON only clocks in when working on the floor and is otherwise present for 8 hours per shift when on call and no coverage, but the facility did not provide timecards to substantiate RN hours for the deficient dates.
Failure to Timely Submit PBJ Staffing Data to CMS
Penalty
Summary
The facility failed to submit the required Payroll-Based Journal (PBJ) direct care staffing data to CMS within the mandated timeframe for FY Quarter 4 2025. Record review of the PBJ Staffing Data Report for FY Quarter 4 2025 (covering 07/01/25 through 09/30/25) showed that the facility had not provided staffing data to CMS for that quarter, despite having 20 residents residing in the facility during this period. During an interview on 01/21/26 at 11:30 a.m., the administrator stated that the PBJ data was not submitted by the deadline, explaining that they attempted to submit it on the 16th of January, but the system did not accept the submission because it was late and had been due on the 15th. The administrator further reported that, after contacting customer service, they were informed the deadline had been missed and to try submitting the data the following month. No additional resident-specific clinical information, medical history, or condition at the time of the deficiency was documented in the report beyond the census of 20 residents residing in the facility.
Failure to Coordinate and Document Dialysis Care and Assessments
Penalty
Summary
The deficiency involves the facility’s failure to provide safe, appropriate dialysis care and services for a resident who required dialysis. The facility had no policy in its policy book addressing dialysis services. Record review showed that the dialysis center faxed the resident’s medication list and nutrition and blood test results to the facility on 01/15/26, and the baseline care plan documented that the resident was admitted on that date and received dialysis on Tuesdays, Thursdays, and Saturdays. Nursing progress notes on 01/17/26, 01/20/26, and 01/22/26 documented that the resident was transported to and from dialysis via public transport, but there was no documentation in the clinical record of any communication between the facility and the dialysis center. The clinical record also lacked evidence that the facility completed dialysis pre-assessments and post-assessments for the resident. On 01/22/26 at 10:10 a.m., the DON confirmed there were no communication forms or documentation between the facility and the dialysis center and stated the facility was not completing pre and post dialysis assessments for this resident. The administrator identified that 20 residents resided in the facility and one resident received dialysis, and this resident was the one affected by the lack of documented communication and assessments related to dialysis services.
Failure to Post Complete Nurse Staffing Information
Penalty
Summary
The facility failed to post nurse staffing information with all the required components. During an observation on June 13, 2023, at 12:20 p.m., a staffing board was noted in the hallway outside the medication room. The board did not display the facility name, the total number and actual hours worked by licensed and unlicensed nursing staff, or the resident census. The Director of Nursing (DON) reported at 12:25 p.m. on the same day that she was not aware of all the components required for the staffing information.
Failure to Monitor Xarelto Side Effects
Penalty
Summary
The facility failed to adequately monitor for side effects related to the use of Xarelto in two of the five sampled residents who were reviewed for unnecessary medications. Resident #2, diagnosed with paroxysmal atrial fibrillation, had a physician's order to receive Xarelto twice a day starting from January 25, 2024. However, there was no documentation in the resident's clinical record indicating that monitoring for side effects of Xarelto was conducted. Similarly, Resident #8, diagnosed with unspecified atrial fibrillation, had a physician's order to receive Xarelto once a day from July 7, 2021. Like Resident #2, there was no documentation in the clinical record for Resident #8 showing that side effect monitoring for Xarelto was performed. The Director of Nursing (DON) acknowledged that side effect monitoring was supposed to be completed on the Treatment Administration Record (TAR) but admitted they were unaware that monitoring for Xarelto side effects was necessary.
Ice Machine Cleanliness Deficiency
Penalty
Summary
The facility failed to maintain cleanliness of the ice machine, as observed during a survey. The ice machine, located in the dining room, had a separate ice and water dispenser. Upon inspection, a paper towel wiped on the inside of the water dispenser revealed black residue, while another paper towel showed orange/pink residue. The facility had a weekly cleaning schedule for the ice machine, but there was no documentation indicating that the ice and water dispenser was cleaned. Additionally, a blank cleaning schedule dated June 2024 specified daily cleaning of the ice machine's exterior and tray, yet lacked documentation for the dispenser's cleaning. The Certified Dietary Manager (CDM) stated that the ice and water dispensers were cleaned weekly but could not provide any documentation to support this claim. The facility administrator identified 17 residents residing at the facility, but the report does not specify any direct impact on these residents.
Failure to Assess and Document Bed Rail Use
Penalty
Summary
The facility failed to ensure that a resident was properly assessed for the use of bed rails, an order was obtained, or the care plan was updated prior to the installation of bed rails. This deficiency was identified for a resident with diagnoses including repeated falls and dementia, who had severely impaired cognition and required substantial assistance for position changes. On two separate occasions, the resident was observed with half bed rails in the up position. The Director of Nursing (DON) acknowledged that the bed rails were intended for positioning and were decided upon during a care plan meeting in March. However, there was no documentation of an assessment, an order, or an updated care plan regarding the use of bed rails.
Failure to Monitor Antidepressant Side Effects
Penalty
Summary
The facility failed to ensure that side effects were monitored for an antidepressant medication prescribed to one of the five sampled residents reviewed for unnecessary medications. The resident, who had a diagnosis of depression, was prescribed citalopram to be taken once daily as per a physician's order dated July 11, 2023. However, the resident's clinical record lacked documentation of side effect monitoring for citalopram. During an interview on June 13, 2024, the Director of Nursing (DON) stated that side effect monitoring was supposed to be documented on the Treatment Administration Record (TAR) but was unable to explain why it was missing for this resident.
Improper Insulin Pen Usage
Penalty
Summary
The facility failed to ensure proper handling and disposal of an insulin pen for a resident, leading to a deficiency. During an observation, an LPN was seen preparing a Humalog insulin pen for administration to a resident. The insulin pen had a date written on it, indicating when it was first used, which the LPN confirmed was in 2024. Despite the manufacturer's instructions to discard the pen after 28 days of use, the LPN administered insulin from the pen, relying on the expiration date on the label instead of the 28-day usage guideline. The Director of Nursing (DON) incorrectly stated that insulin was good for 45 days after first use, contradicting the manufacturer's instructions.
Failure to Implement Enhanced Barrier Precautions for Catheterized Resident
Penalty
Summary
The facility failed to implement enhanced barrier precautions for a resident with an indwelling catheter, leading to a deficiency in infection prevention and control. The resident, who had a diagnosis of urine retention and a physician's order for a Foley catheter to bedside drainage, was observed without appropriate signage indicating enhanced barrier precautions. Additionally, the resident's care plan lacked documentation of these precautions. During observations, CNAs providing catheter care were only wearing gloves and had not received education on enhanced barrier precautions related to catheters. The Director of Nursing (DON) admitted that the facility had not written a policy for enhanced barrier precautions, although they acknowledged that such precautions should have been in place for residents with catheters.
Latest citations in Oklahoma
A resident filed multiple written grievances against a nursing staff member, including one that lacked any attached investigation report, and reported never receiving a response from administration. The facility’s policy required the administrator to investigate and respond to written grievances within ten days, but staff interviews showed confusion about where grievances should be placed, with some believing they should go to the administrator and others thinking they belonged in the DON’s office. The ADON acknowledged that grievances were left in various locations, did not consistently reach administrative staff, and that staff had not been in-serviced on grievance procedures. An LPN reported assisting the resident with a grievance and sliding copies under the administrator’s and ADON’s office doors, yet leadership later stated they were unaware of that grievance due to a systemic failure in grievance review.
The facility failed to maintain required RN coverage for at least 8 consecutive hours per day, 7 days a week, despite a census of 76 residents and a written staffing policy requiring such coverage. PBJ staffing data showed multiple days in a quarter with no RN hours recorded. The business office manager and corporate HR officer confirmed the accuracy of the PBJ data and that there was no RN coverage on those days, and the DON acknowledged awareness of the missing RN hours.
The facility failed to follow its abuse reporting policy and regulatory requirements after a resident alleged that an LPN punched them in the shoulder, pushed their walker, and later verbally abused and cursed at them, causing fear, shaking, and prolonged crying. Grievances documented the physical and verbal allegations and the resident’s emotional response, but there was no timely response to the grievances. The DON acknowledged not reporting the abuse allegations to the state survey agency or local police within the required 2-hour timeframe and not notifying the state nursing board about the LPN, citing misunderstanding of the reporting timeframes and requirements.
Surveyors found multiple failures in food storage, sanitation, and hand hygiene in the kitchen. Undated and unlabeled leftover foods, including pasta, sliced ham, and a white liquid, were stored in the refrigerator, and opened gallon containers of mustard and Ranch dressing had dried spillage on the outside, with one lid not properly secured. Stacked cups and plates were observed with water droplets between them on two occasions, indicating dishes were not air dried. A dietary aide was seen tossing salad without gloves, and leadership reported that the dietitian had not visited for about a year and that no one was clearly responsible for kitchen audits, despite facility policy requiring proper food handling and dishwashing sanitation.
Surveyors identified that the facility did not ensure a clean, safe, and homelike environment for residents, noting makeshift window coverings using bed sheets, cluttered rooms with items on the floor, an unmade extra bed, a TV placed on the floor, and a urine odor in one room. Facility-wide issues included chipped and peeled paint on door facings and walls, as well as dirt and dust buildup on baseboards, a box fan, and bent, dirty air return vents in a TV room. A housekeeper reported there was no scheduled cleaning log or check sheet, and that cleaning of fans and baseboards occurred only when residents asked or when staff had time, reflecting the lack of a structured cleaning routine.
The facility failed to provide enough nursing staff to meet residents’ daily care needs, as shown by multiple days with documented insufficient direct care staffing and incomplete bathing records for several residents whose care plans called for regular baths. CNAs reported that due to short staffing, incontinent care, baths, and showers were often delayed or left for the next shift and sometimes never completed, particularly for residents needing 2-person assistance. The DON acknowledged both staffing shortfalls and the absence of a reliable process to document and track completed baths, and was unsure how many scheduled baths were actually provided.
A resident with cerebral palsy and major depressive disorder sustained three superficial gluteal lacerations during a transfer with a mechanical lift, as documented in incident notes and followed by treatment orders to cleanse the wounds daily and as needed. Facility policy required ongoing assessment and timely revision of care plans when a resident’s condition changed, and the MDS coordinator stated that care plans should be updated the same day or the next day after such events. However, the resident’s care plan was not revised to include the new lacerations, resulting in a failure to update the care plan to reflect the new skin condition.
A resident with dysphagia, dementia, and a physician order for a mechanically soft diet without bread was incorrectly served a grilled cheese sandwich and salad instead of the ordered diet. Despite a care plan and policy requiring therapeutic diets to follow MD orders, dietary staff misread the diet card and, despite questioning the appropriateness of the meal, proceeded after confirmation from the cook. The resident subsequently experienced a choking episode during the meal, required emergency intervention, and was transported to the ED, where suctioning removed a small piece of lettuce and symptoms resolved.
A resident with dementia, moderately impaired cognition (BIMS 9), and a documented history of elopement and prior injury in the community was admitted after hospital records and a family member identified them as an elopement risk. The social worker later reported learning of the elopement history from hospital records and verbally informing nursing staff, but did not document this information or the notification. On the night of the incident, staff last observed the resident during night‑shift rounds around 3:30–4:00 a.m. and discovered the resident missing during early morning hours. A CNA and an LPN searched the building and surrounding area without success, noting the resident’s room window appeared secured with the screen in place and with no clear route of exit identified. The resident was ultimately found in the community near a public school several miles away and was assessed by an LPN on return with no injuries noted.
The facility failed to follow physician orders for sliding-scale insulin and required follow-up FSBS monitoring for two residents with diabetes. Both had orders specifying insulin doses for elevated FSBS ranges, with instructions to recheck FSBS after 2 hours and notify the MD if levels remained high. Records showed multiple elevated FSBS readings for each resident, but there was no documentation of repeat FSBS checks or MD notification as ordered. In interviews, an LPN and an RN confirmed that the orders required 2-hour rechecks and documentation, and the DON acknowledged that documentation of repeat FSBS and MD notification was not found.
Failure to Receive, Track, and Investigate Resident Grievances per Policy
Penalty
Summary
The facility failed to ensure grievances were received, tracked, and investigated by an identified grievance official in accordance with its grievance policy. Review of the grievance binder showed multiple grievances filed by Resident #23, including one dated 01/07/26 that had no investigation reports attached. The facility’s undated grievance policy stated that the administrator should inform the complainant of the findings of the investigation within ten days of receiving the written grievance report and outline actions to correct identified problems. Resident #23 reported having filed multiple grievances against a nursing staff member and stated they had not received any response from administrative staff regarding these grievances. Staff interviews revealed confusion and inconsistency regarding the handling and routing of grievance forms. CNA #1 stated that nursing staff were required to take written grievances directly to the administrator, while CNA #2 believed grievances were being placed in the DON’s office but was unsure. The ADON stated that grievances were being placed by staff in various locations throughout the facility and were not reaching administrative staff promptly, and acknowledged that staff had not received in-service training on grievances. The ADON, DON, and administrator reported they were unaware of the 01/07/26 grievance due to a systemic grievance review failure. LPN #1 stated they assisted Resident #23 with the 01/07/26 grievance, made two copies, and slid them under the office doors of the administrator and ADON, yet the grievance was still not received or acted upon by the designated administrative staff.
Failure to Maintain Required Daily RN Coverage
Penalty
Summary
The facility failed to ensure required RN coverage for eight consecutive hours per day, seven days per week, for a census of 76 residents. The facility’s staffing policy dated 10/2023 stated that an RN must be on duty 8 hours a day, 7 days a week. Review of the PBJ Staffing Data Report dated 03/20/26 showed there was no RN coverage on multiple dates in quarter 1 of 2026, specifically 10/05/25, 10/12/25, 10/18/25, 10/19/25, 11/09/25, 11/15/25, 11/29/25, 11/30/25, 12/06/25, 12/07/25, 12/13/25, 12/14/25, 12/20/25, 12/21/25, 12/27/25, and 12/28/25. During interviews, the business office manager stated that the corporate human resource officer was responsible for inputting PBJ data and confirmed that the missing RN coverage reflected in the PBJ report was accurate. The corporate human resource officer further confirmed that there was no RN coverage on the listed dates. The DON acknowledged awareness of the missing RN hours for quarter 1 of 2026. No additional resident-specific clinical details were documented in relation to these staffing gaps.
Failure to Timely Report Alleged Abuse to State, Police, and Nursing Board
Penalty
Summary
The facility failed to follow its abuse policy and federal/state reporting requirements for allegations of abuse involving one resident. The facility’s undated Abuse Policy Procedure required that all allegations of resident maltreatment, including abuse and injuries of unknown origin, be promptly reported to the administrator and investigated, and that the administrator immediately report the allegation to the Oklahoma State Department of Health (OSDH) and local police, with reporting within two hours when the allegation involves abuse or results in serious bodily injury. A grievance form dated 01/07/26 documented that a resident reported an LPN had "slugged" them in the shoulder and that the resident was "shaking like a leaf." A second grievance form dated 03/16/26 documented that the same resident reported the LPN told them to "get my ass back on my own hall," after which the resident began crying. An employee disciplinary action form dated 03/19/26 referenced several residents’ concerns about the LPN’s communication style and emphasized the need for empathy, active listening, and professionalism, but the form contained no signatures. During interview on 03/26/26, the resident stated the LPN punched them in the left shoulder on 01/07/26 and, when the resident did not fall, pushed their walker into them. The resident reported discovering a dime-sized bruise on the left shoulder later that day while showering, and stated they were fearful of the LPN and shook with fear and anger. The resident also stated that on 03/16/26 the LPN cursed at them and denied them access to a different hall, causing them to become upset and cry all night, and that no one responded to their grievances until 03/25/26. The DON stated on 03/26/26 that they were not aware of the 01/07/26 abuse allegation until 03/25/25 and had not reported the 01/07/26 or 03/16/26 allegations to OSDH or local police because they believed they had 48 hours after discovery to report. On 03/30/26, the DON further stated they had not notified the Oklahoma Board of Nursing regarding the LPN because they did not know they were required to report before completing the investigation. These actions and inactions resulted in the facility’s failure to timely report alleged abuse to OSDH within two hours of discovery, to immediately notify local law enforcement, and to report the allegation to the Oklahoma Board of Nursing as required.
Food Storage, Sanitation, and Hand Hygiene Deficiencies in Kitchen
Penalty
Summary
Surveyors identified a deficiency in the facility’s food service and kitchen sanitation practices affecting 76 residents served from the kitchen. During a kitchen tour, surveyors observed multiple improperly stored and unlabeled food items, including an undated, unlabeled bag of leftover pasta, an open undated half package of sliced ham, and an undated, unlabeled pitcher of white liquid in the refrigerator. They also observed undated opened gallon containers of mustard and Ranch dressing with dried spillage down the sides onto the labels, and in the case of the Ranch dressing, the lid was not secured properly. The facility’s policy required that food be stored, handled, prepared, and served to minimize the risk of foodborne illness, and that dishwashing machines be operated using specified sanitation methods. Additional observations showed that stacked cups and plates had water droplets between them on two separate days, indicating dishes were not air dried as required. A dietary aide was seen tossing salad in a large bowl without wearing gloves, and the CDM acknowledged the aide should have washed hands and donned gloves before touching food. The CDM also reported that the dietitian had not visited in approximately a year, resulting in no kitchen audits being available, and the administrator stated they did not know who was responsible for kitchen audits since the dietitian was not coming to the building. These observations demonstrated failures in labeling, dating, cleanliness of condiment containers, dishwashing and drying practices, and hand hygiene, contrary to the facility’s kitchen sanitation policy and professional standards.
Failure to Maintain Clean, Safe, and Homelike Environment
Penalty
Summary
Surveyors found that the facility failed to maintain a safe, clean, comfortable, and homelike environment for its 76 residents, as evidenced by multiple environmental deficiencies observed during facility tours. In several resident rooms, folded bed sheets were tacked over windows instead of appropriate window coverings, and one room was noted to be cluttered with items on the floor. Another room contained clutter on shelves and in corners, an unmade extra bed without linens, a television placed on the floor, and a noticeable urine odor. Throughout the facility, door facings and walls had chipped and peeled paint. Additional observations in the TV room included baseboard ledges with visible dirt and dust buildup, a box fan with dust and dirt collected on one side of the guard, and air return vent covers that were dirty and bent. A housekeeper reported there was no scheduled cleaning log or check sheet in place, and that fans were cleaned only when residents requested it and baseboards were cleaned when staff were able, indicating a lack of structured cleaning practices contributing to the unclean and non-homelike environment.
Insufficient Staffing Leading to Missed Bathing and Incontinent Care
Penalty
Summary
The deficiency involves the facility’s failure to provide sufficient nursing staff to meet residents’ daily care needs, including scheduled bathing and incontinent care. The DON reported a census of 98 residents, and Quality of Care Monthly Reports documented multiple days with insufficient direct care staff for the resident census: 3 days in December 2025, 5 days in January 2026, and 1 day in February 2026. A bath list showed one resident was scheduled for baths on Mondays and Thursdays, but bath sheets documented baths only on 03/05/26, 03/19/26, and 03/24/26. Another resident was scheduled for baths every Tuesday, Thursday, and Saturday, but records showed baths only on 03/05/26, 03/14/26, 03/19/26, and 03/24/26. A third resident was scheduled for baths on Wednesdays and Saturdays, but documentation showed only a complete bed bath on 01/16/26 and 01/21/26 and a shower on 03/05/26. CNA interviews further described that residents did not receive incontinent care, baths, or showers as often as needed due to staffing shortages. One CNA stated that care tasks were sometimes left for the next shift, but because shifts were often short-staffed, the care was never completed. Another CNA reported that when staffing was low, residents requiring more than one person for transfers often did not receive baths or showers. The DON stated there were no additional bath sheets available, acknowledged there was not a good process for bath or shower sheet completion, and expressed uncertainty about how many baths were actually being provided, indicating a lack of reliable tracking of whether scheduled bathing was carried out.
Failure to Update Care Plan for New Skin Lacerations After Transfer Incident
Penalty
Summary
The deficiency involves the facility’s failure to revise a resident’s comprehensive person-centered care plan to reflect a new skin alteration following an incident during a mechanical lift transfer. The facility’s policy, revised in 12/2016, stated that assessments of residents are ongoing and care plans are revised as information about the residents and their conditions change. Resident #28’s care plan, initiated on 03/06/25, documented diagnoses including cerebral palsy and major depressive disorder. On 12/04/25 at 12:01 p.m., an incident note recorded that during a transfer using a mechanical lift, the resident stated that the chair pinched them, and upon transfer back to bed, three superficial lacerations were noted on the gluteal area. A subsequent incident note on 12/04/25 at 4:00 p.m. documented a new order to cleanse the lacerations with wound cleaner and pat dry daily and as needed until resolved. Despite these documented lacerations and treatment orders, a review of Resident #28’s care plan showed no documentation of the lacerations. On 03/26/26, the MDS coordinator stated that care plans were to be updated with falls or other changes the same day or the next day and acknowledged that the care plan should have been updated to include the lacerations but that they were not added. This lack of revision to the care plan to reflect the new skin condition constituted the cited deficiency.
Failure to Follow Physician‑Ordered Mechanically Soft Diet Resulting in Choking Episode
Penalty
Summary
The deficiency involves the facility’s failure to ensure a resident received a physician‑ordered mechanically soft diet without bread. The resident had medical diagnoses including cerebral infarction, dysphagia, and dementia, was severely cognitively impaired with a BIMS score of 5, and required a mechanically altered diet and set‑up assistance with eating. The resident’s care plan and physician order specified a mechanically soft texture diet with no bread due to dysphagia and cognitive deficits. On the date of the incident, the resident was served a grilled cheese sandwich and a side salad for the evening meal instead of the ordered mechanically soft diet without bread. The dietary staff did not follow the physician’s order or the care plan intervention to provide a mechanically altered diet with no bread. The facility’s policy stated that therapeutic diets would be served according to doctor orders, but this was not followed when the resident was given regular‑texture food items inconsistent with a mechanically soft diet. The cook who prepared the tray acknowledged misreading the dietary card, which resulted in the incorrect diet being provided, and the dietary aide who delivered the tray reported questioning whether a grilled cheese sandwich and salad were appropriate for a mechanically soft diet but relied on the cook’s confirmation that they were. The dietary manager and administrator stated that the cook and dietary aide had not received adequate training regarding therapeutic diets and that the staff should have recognized the meal items were not consistent with the ordered mechanically soft diet without bread. As a result of receiving the incorrect meal, the resident experienced a choking episode during dinner, was observed unable to move air effectively, required abdominal thrusts, and was sent to the hospital, where suctioning revealed a small piece of lettuce before the resident’s symptoms resolved.
Removal Plan
- Completed an immediate diet order audit for all residents to ensure no additional meals were served without verification of the residents’ ordered diet consistency.
- Implemented a monitoring tool to verify meal trays matched physician-ordered diets for all residents.
- Registered dietician observed dietary preparation processes and provided additional re-education as needed.
- Scheduled dining room nursing assignments to increase staff presence and supervision during meal service.
- Conducted a multi-disciplinary quality assurance meeting and completed a root cause analysis to determine contributing factors and identify improvements needed to prevent recurrence.
- Speech therapy assessed Resident #3 and added gravy/sauce to ground meat items to improve moisture and aid in swallowing and continued monitoring during meals to ensure safety with updated dietary modification.
- In-serviced dietary and nursing staff on the importance of following physician-ordered diets.
- Implemented a two-step meal tray verification policy requiring dietary staff to verify diet orders and tray accuracy during tray preparation and nursing staff to conduct a second verification prior to tray delivery to residents.
- Suspended dietary staff involved in the incident pending investigation.
Failure to Prevent Elopement of Cognitively Impaired Resident With Known Elopement History
Penalty
Summary
The deficiency involves the facility’s failure to prevent an elopement of a resident with moderately impaired cognition and a known history of elopement. The resident had been admitted with diagnoses including non‑traumatic brain dysfunction and dementia, and a BIMS score of 9 indicated moderately impaired cognition. Prior records from a community acute care hospital documented that the resident had previously eloped from another nursing facility, which then refused to accept the resident back. A family member reported during admission that the resident was an elopement risk, had memory problems from a motor vehicle accident, and had previously been hit by a car while walking in the community. The family member stated they informed staff of this history during the admission process. The social worker later stated they learned of the resident’s elopement history from hospital records after admission and reported it verbally to nursing staff during a morning meeting, but did not document either the information or the notification. On the night of the incident, staff last observed the resident between approximately 3:30 a.m. and 4:00 a.m. during night‑shift rounds. When a CNA reported for duty shortly before 7:00 a.m. and went to the resident’s room, the resident was not present. The CNA and an LPN searched the building and surrounding area but could not locate the resident, and the CNA reported that the window in the resident’s room remained secured with the screen in place, and they did not know how the resident exited the building. An incident report documented that staff discovered the resident missing at approximately 6:20 a.m., and that the resident was later found in the community near a local public school approximately 2.2 miles from the facility at about 8:40 a.m. An LPN stated they learned the resident was missing at about 8:00 a.m. and assessed the resident upon return, finding no injuries. The administrator stated they were unable to definitively identify how the resident eloped from the facility.
Removal Plan
- The administrator contacted the QAPI committee members and created a performance improvement plan which included continued inspections of points of possible egress from the facility, staff education on elopement was initiated, continued 1:1 monitoring of the resident until discontinued by their physician, and ongoing monitoring of elopement prevention procedures by the administration and QAPI committee.
- The maintenance supervisor inspected the locks and code pads to all doors that lead to the outside of the building.
- The maintenance supervisor checked to ensure each window remained locked and secure from being opened by residents.
- The resident was placed on 1:1 monitoring for high elopement risk.
- The facility completed mandatory staff training on elopement prevention for staff, with participation verified through training sign-in sheets and interviews.
Failure to Follow Sliding-Scale Insulin Orders and Document Required FSBS Rechecks
Penalty
Summary
The deficiency involves the facility’s failure to follow physician orders for insulin administration and required follow-up blood glucose monitoring for two residents with diabetes. For Resident #1, a physician order dated 03/09/26 for Insulin Aspart specified that for finger stick blood sugar (FSBS) readings of 351–400, staff were to administer 10 units of insulin, recheck the FSBS in 2 hours, and, if still 400, notify the physician. The resident’s record showed multiple FSBS readings in the 360–401 range between 03/09/26 and 03/12/26, including 383, 401, 399, 390, 360, 384, 370, 366, and 383. However, there was no documentation that any repeat FSBS checks were performed 2 hours after these elevated readings or that the physician was notified as ordered. Resident #11 had a physician order dated 12/08/25 for Insulin Aspart that directed staff to administer 12 units of insulin for FSBS 401–450 and 15 units for FSBS 451–500, recheck the FSBS in 2 hours, and, if still greater than 400, notify the physician. The resident’s record showed FSBS readings of 411, 460, 481, 411, 429, 461, and 455 on various dates in March, all within or above the ranges specified in the order. As with Resident #1, there was no documentation of repeat FSBS checks or physician notification following these elevated readings. In interviews, an LPN and an RN confirmed that the sliding scale orders required a 2-hour recheck and documentation of the repeat FSBS and physician contact, and the DON acknowledged that they did not find documentation of repeat FSBS when blood sugars were over 351 for Resident #1 or over 400 for Resident #11.
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