Mcloud Nursing Center
Inspection history, citations, penalties and survey trends for this long-term care facility in Mcloud, Oklahoma.
- Location
- 701 South 8th Street, Mcloud, Oklahoma 74851
- CMS Provider Number
- 375347
- Inspections on file
- 15
- Latest survey
- June 20, 2024
- Citations (last 12 mo.)
- 0
Citation history
Health deficiencies cited at Mcloud Nursing Center during CMS and state inspections, most recent first.
The facility failed to ensure RN coverage for eight consecutive hours a day, seven days a week. A review of the Nursing Department Schedule revealed no RN was present on certain shifts, and the administrator confirmed the absence of an RN on specific days. The facility did not use staffing agencies to address this issue, affecting the care of 43 residents.
The facility failed to maintain proper food storage and sanitation practices, with a malfunctioning refrigerator storing perishable items at unsafe temperatures and unsanitary kitchen conditions. Despite awareness of these issues, staff continued to use the faulty equipment and serve inadequately heated food, violating facility policies.
The facility failed to provide a SNF ABN for two residents discharged from Medicare Part A skilled services. One resident was admitted and discharged without receiving the required notice, and another resident experienced the same oversight. The social service director was unaware of the requirement to complete the SNF ABN form for residents discharged from Part A services.
The facility failed to conduct a new PASARR Level I screening for a resident with a new serious mental illness diagnosis and did not update another resident's PASARR Level I screening to reflect their serious mental illness diagnosis. The MDS coordinator was unaware of the need for a new screening, and the DON confirmed the incorrect completion of the PASARR Level I screening.
A facility failed to update a resident's care plan to include oxygen therapy and enhanced barrier precautions (EBP). The resident, with asthma, urinary retention, and a stage four pressure ulcer, had a physician's order for oxygen therapy, but the care plan lacked details on oxygen use and EBP. The MDS coordinator confirmed the care plan should have been updated, leading to the identified deficiency.
A resident with psychotic disorder and dementia was found using a portable electric space heater in their room, contrary to the facility's policy prohibiting such devices. The resident used the heater due to feeling cold and had covered the vent blowing cold air. The administrator confirmed the heater did not meet safety guidelines.
The facility did not post the required daily nurse staffing information. Observations showed that the dry erase board at the nurses' station was not filled out, and the schedule book lacked the current census. The DON confirmed the omission, affecting the facility with 43 residents.
The facility failed to ensure psychotropic medications were necessary for two residents. A resident received Lexapro, Buspirone, and Seroquel without documented diagnoses of depression, anxiety, or psychosis. Another resident's physician declined a pharmacist's request for a gradual dose reduction of Seroquel without providing a rationale.
The facility failed to ensure the Dietary Manager (DM) met state certification requirements. The DM, transferred to the kitchen in 2020, lacked documentation of certification. By mid-2024, the DM had completed training but had not taken the certification test, affecting all 43 residents receiving meals from the kitchen.
The facility failed to adhere to infection control protocols, including improper storage of nebulizer masks, inadequate hand hygiene during wound care, and lack of enhanced barrier precautions for residents with IV access or wounds. Staff were not fully educated on necessary precautions, leading to multiple deficiencies in care.
A facility failed to maintain a comfortable hot water temperature in a resident's room, as required by policy. The water temperatures were not monitored in May and June, and checks confirmed the water was significantly below a comfortable level. The resident expressed dissatisfaction with the water temperature.
A resident with multiple physical health issues was prescribed Lexapro, Buspirone, and Seroquel without documented diagnoses of anxiety, depression, or psychosis. Despite being cognitively intact and showing no signs of psychosis, the resident received these medications, and the DON confirmed the absence of supporting diagnoses, indicating a failure in professional standards of medication management.
A resident was discharged home with medication and belongings, but the facility failed to complete a discharge summary with a recapitulation of stay. The absence of this documentation was confirmed by the DON during an interview.
A facility failed to secure a urinary catheter for a resident with urinary retention, as required by policy. The catheter tubing was not anchored, and the catheter bag was observed hanging below the bladder. During pericare, an LPN noted that the catheter appeared to have pulled, causing the tubing to be in the crease of the resident's leg, which may have led to dark reddish-colored dried drainage on the resident's vulva area.
A facility failed to ensure a medication had a diagnosis for use for a resident with MDD, dementia, and a psychotic disorder. Lamictal was prescribed without a documented diagnosis, as confirmed by the DON, despite a nurse practitioner's note referencing a recent assessment.
The facility failed to convey remaining funds to the legal representatives of two deceased residents within 30 days as required by policy. The corporate BOM admitted that the funds were processed late and 'just fell between the cracks.'
Failure to Ensure RN Coverage
Penalty
Summary
The facility failed to ensure registered nurse (RN) coverage for eight consecutive hours a day, seven days a week, as required. The deficiency was identified through a review of the Nursing Department Schedule as Worked, dated 06/08/24, which documented the absence of an RN on the day, evening, or night shift. The facility's administrator confirmed that no RN was scheduled to work on 06/08/24 and 06/09/24, and acknowledged that an RN had not worked on 06/08/24. Additionally, the administrator stated that the facility did not utilize staffing agencies to fill the gap in RN coverage. This deficiency affected the care of 43 residents residing in the facility.
Improper Food Storage and Sanitation Practices
Penalty
Summary
The facility failed to adhere to proper food service sanitation and storage requirements, as evidenced by multiple observations and interviews. The refrigerator used for storing food was consistently operating at temperatures above the recommended 40 degrees Fahrenheit, with recorded temperatures ranging from 44.4 to 54 degrees Fahrenheit over a nine-day period. Despite the refrigerator's malfunction, it was still in use, storing various perishable items such as cut fruits, mixed vegetables, and thawing meat, which were found to be at unsafe temperatures. The refrigerator also emitted a foul odor, and the staff acknowledged the issue but continued to use it. Additionally, the kitchen environment was observed to be unsanitary, with calcification and debris present under and behind the ice machine, and black build-up on the oven and stove. Wet blankets were used to address a leaking pipe behind the ice machine, contributing to the unsanitary conditions. The facility's policies on food storage and handling were not followed, as evidenced by the presence of a styrofoam cup in a flour bin and a cracked container used for thickening food. The facility also failed to maintain proper food temperatures on the steam table, with items such as pureed eggs and sausage not held at the required 135 degrees Fahrenheit. Despite being aware of the temperature requirements, the staff continued to serve the inadequately heated food. The dietary manager confirmed the issues with food storage, handling, and equipment cleanliness, acknowledging that the cleaning schedule was not adhered to and that the staff was aware of the refrigerator's malfunction.
Failure to Provide SNF ABN for Discharged Residents
Penalty
Summary
The facility failed to provide a Skilled Nursing Facility Advance Beneficiary Notice (SNF ABN) for two residents who were discharged from Medicare Part A skilled services. Resident #1 was admitted to Part A skilled services on March 26, 2024, and discharged on May 30, 2024, without documentation of a SNF ABN being provided. Similarly, Resident #42 was admitted on May 8, 2024, and discharged on June 6, 2024, also without receiving a SNF ABN. The Director of Nursing identified 17 residents who had been discharged from a Medicare Part A covered stay with benefit days remaining in the past six months. The social service director stated they were unaware of the requirement to complete the SNF ABN form for residents discharged from Part A services, resulting in the oversight for these two residents.
Failure to Conduct and Update PASARR Level I Screenings
Penalty
Summary
The facility failed to conduct a new PASARR Level I screening for a resident who received a new diagnosis of serious mental illness. The resident was diagnosed with unspecified psychosis not due to a substance or known physiological condition, but the MDS coordinator was unaware of the requirement to submit a PASARR Level I for this new diagnosis. Additionally, another resident had diagnoses of major depressive disorder and psychotic disorder with delusions due to a known physiological condition. However, the PASARR Level I screening submitted did not reflect the diagnosis of serious mental illness. The DON acknowledged that the PASARR Level I screening was not completed correctly and lacked documentation of a corrected submission.
Failure to Update Care Plan for Oxygen Therapy and EBP
Penalty
Summary
The facility failed to update the care plan for a resident to include oxygen therapy and enhanced barrier precautions (EBP). The resident had diagnoses of asthma, urinary retention, and a stage four pressure ulcer. A physician's order was documented to administer oxygen at 3 liters via nasal cannula as needed for shortness of breath. However, the care plan did not reflect the use of oxygen therapy or the necessary details such as the flow rate and monitoring for shortness of breath. Additionally, the care plan was not updated to include EBP, which was necessary due to the resident's open wound and catheter. The resident's annual assessment indicated severe cognitive impairment and a need for substantial assistance with daily activities. The resident was observed with a catheter and using oxygen, yet these were not documented in the care plan. The MDS coordinator confirmed that the care plan should have included the oxygen therapy details and EBP, but it had not been updated accordingly. This oversight in updating the care plan led to the deficiency identified during the survey.
Use of Prohibited Space Heater in Resident Room
Penalty
Summary
The facility failed to ensure compliance with its policy prohibiting the use of portable electric space heaters in resident rooms, leading to a deficiency. A resident with diagnoses including psychotic disorder with hallucinations and dementia was observed using a portable electric space heater in their room. The resident explained that they used the heater because they felt cold and had covered the heat and air vent due to it blowing cold air. Despite the facility's policy stating that portable space heaters are not permitted, the heater was found plugged in and turned on during an observation. The administrator acknowledged that the space heater did not meet safety guidelines as per the facility's policy.
Failure to Post Daily Nurse Staffing Information
Penalty
Summary
The facility failed to comply with the requirement to post daily nurse staffing information. Observations on multiple dates revealed that the white dry erase board at the nurses' station, intended for displaying staffing information, was not filled out. Additionally, the schedule book at the nurses' station did not document the current census. The Director of Nursing (DON) confirmed that the required information was not documented on the dry erase board. This deficiency affected the facility, which housed 43 residents at the time of the survey.
Failure to Justify Psychotropic Medication Use
Penalty
Summary
The facility failed to ensure that psychotropic medications were necessary for specific conditions as indicated in the clinical records for two residents. Resident #42 was prescribed Lexapro, Buspirone, and Seroquel without documented diagnoses of depression, anxiety, or psychosis. Despite being cognitively intact and having no behaviors or indications of psychosis, the resident was receiving these medications. The Director of Nursing (DON) confirmed that there was no diagnosis supporting the use of these medications for Resident #42. Additionally, the facility did not document a rationale for declining a gradual dose reduction of Seroquel for Resident #3, who had a diagnosis of a psychotic disorder with hallucinations. The pharmacist had requested a dose reduction, but the physician disagreed without providing a documented explanation. This lack of documentation for the physician's decision was acknowledged by the DON.
Dietary Manager Certification Deficiency
Penalty
Summary
The facility failed to ensure that the designated Dietary Manager (DM) met the state requirements for certification. The DM was transferred to the kitchen on November 16, 2020, but there was no documentation provided to confirm that the DM had obtained the necessary certification. On June 12, 2024, the Director of Nursing (DON) stated that the DM had completed their training and was waiting to take the certification test. However, later that day, the DM confirmed that they were not yet certified and still needed to take the test. This deficiency affected all 43 residents who received their meals from the kitchen.
Infection Control Deficiencies in LTC Facility
Penalty
Summary
The facility failed to ensure proper infection prevention and control practices were followed, leading to several deficiencies. Two residents receiving nebulizer treatments had their masks improperly stored, with one mask left on a nightstand and another on a counter, both without being placed in a bag as required by facility policy. The masks were also not changed weekly as stipulated. The Director of Nursing (DON) acknowledged the improper storage and the need for weekly changes. In another instance, a resident with a stage four pressure ulcer did not receive proper wound care. An LPN performed wound care without wearing an isolation gown and failed to perform hand hygiene after removing gloves. The LPN admitted to not being educated on enhanced barrier precautions and was unaware of which residents required such precautions. Additionally, there was no signage indicating the need for enhanced barrier precautions for this resident. Further deficiencies were noted with residents requiring IV therapy and wound care. One resident's IV tubing was not changed every 24 hours as per facility policy, and there was no signage or PPE available for enhanced barrier precautions. The DON admitted to a misunderstanding of the guidance regarding enhanced barrier precautions and acknowledged the need for re-education of staff. Another resident receiving wound care also lacked signage and PPE for enhanced barrier precautions, and the LPN did not wear a gown during care.
Failure to Maintain Comfortable Hot Water Temperature
Penalty
Summary
The facility failed to ensure that the hot water in a resident's room was at a comfortable temperature, as required by their policy. The policy, revised in December 2009, mandates that maintenance staff conduct periodic tap water temperature checks. However, the temperature logs revealed that the water temperatures for the resident's room were not monitored in May and June 2024. On June 9, 2024, a family member of the resident reported that there was no hot water at the sink faucet. Subsequent checks on June 12 and June 13, 2024, confirmed that the water temperature was significantly below a comfortable level, with readings of 71.2 degrees F and 68 degrees F, respectively. The resident expressed that the hot water had never been warm and desired it to be warmer.
Failure to Ensure Professional Standards in Medication Management
Penalty
Summary
The facility failed to ensure that professional standards of quality were met concerning the mental health diagnoses and medication management for a resident. The resident had multiple diagnoses, including myocardial infarction, acute respiratory distress, and chronic obstructive pulmonary disease, among others. Despite being cognitively intact and showing no behaviors or indications of psychosis upon admission, the resident was prescribed Lexapro for depression and anxiety, Buspirone for anxiety, and Seroquel for sleep and later for psychosis. However, there was no documented diagnosis of anxiety disorder, depression, or psychotic disorder to justify the use of these medications. The care plan and physician orders were inconsistent with the resident's documented mental health status, as the resident was described as pleasant and cooperative, with no concerns verbalized during an interview. The Director of Nursing (DON) confirmed upon review of the clinical records that there was no diagnosis supporting the use of the antidepressant, antianxiety, or antipsychotic medications. This discrepancy indicates a failure in adhering to professional standards of medication management and diagnosis documentation, leading to the unnecessary administration of psychotropic medications.
Failure to Complete Discharge Summary
Penalty
Summary
The facility failed to complete a discharge summary with a recapitulation of stay for a resident who was discharged. The resident was discharged home with medication and belongings via family transport on home health. However, there was no documentation in the clinical record indicating that a discharge summary was completed for this resident. The Director of Nursing confirmed the absence of a discharge summary for the resident during an interview.
Failure to Secure Urinary Catheter
Penalty
Summary
The facility failed to ensure proper care for a resident with an indwelling urinary catheter, leading to a deficiency. The facility's policy required that catheters be secured with a leg strap to prevent movement and friction at the insertion site. However, during an observation, it was noted that the catheter tubing for a resident with urinary retention was not anchored, and the catheter bag was hanging below the bladder. This lack of proper securing was observed during pericare provided by an LPN, who noted that the catheter appeared to have pulled, causing the tubing to be in the crease of the resident's leg. This may have resulted in a small amount of dark reddish-colored dried drainage on the resident's vulva area, which looked like old blood.
Medication Prescribed Without Diagnosis
Penalty
Summary
The facility failed to ensure that a medication prescribed to a resident had an appropriate diagnosis for its use. The resident in question had diagnoses including major depressive disorder (MDD), dementia, and a psychotic disorder with hallucinations. A physician's order dated May 14, 2024, instructed the administration of Lamictal 25 mg twice daily, but there was no documented diagnosis justifying the use of this medication. On June 13, 2024, the Director of Nursing (DON) confirmed that there was no diagnosis for Lamictal, despite a nurse practitioner's note referencing an assessment from the previous week.
Failure to Timely Convey Resident Funds
Penalty
Summary
The facility failed to convey remaining funds to the legal representatives of deceased residents within 30 days for two of the three sampled residents reviewed for finances. The policy titled 'Conveyance of Resident Funds' mandates that personal funds and a final accounting of funds be returned to the resident, the resident's representative, or the resident's estate within thirty days from the date of discharge, eviction, or death. Resident #1 was admitted and later discharged, with a check request date documented, but the check was sent late. Similarly, Resident #2 was admitted and discharged, with a check request date documented, but the check was mailed late. During a telephone interview, the corporate BOM acknowledged that the remaining funds for the residents were processed late and admitted that they 'just fell between the cracks.'
Latest citations in Oklahoma
A resident filed multiple written grievances against a nursing staff member, including one that lacked any attached investigation report, and reported never receiving a response from administration. The facility’s policy required the administrator to investigate and respond to written grievances within ten days, but staff interviews showed confusion about where grievances should be placed, with some believing they should go to the administrator and others thinking they belonged in the DON’s office. The ADON acknowledged that grievances were left in various locations, did not consistently reach administrative staff, and that staff had not been in-serviced on grievance procedures. An LPN reported assisting the resident with a grievance and sliding copies under the administrator’s and ADON’s office doors, yet leadership later stated they were unaware of that grievance due to a systemic failure in grievance review.
The facility failed to maintain required RN coverage for at least 8 consecutive hours per day, 7 days a week, despite a census of 76 residents and a written staffing policy requiring such coverage. PBJ staffing data showed multiple days in a quarter with no RN hours recorded. The business office manager and corporate HR officer confirmed the accuracy of the PBJ data and that there was no RN coverage on those days, and the DON acknowledged awareness of the missing RN hours.
The facility failed to follow its abuse reporting policy and regulatory requirements after a resident alleged that an LPN punched them in the shoulder, pushed their walker, and later verbally abused and cursed at them, causing fear, shaking, and prolonged crying. Grievances documented the physical and verbal allegations and the resident’s emotional response, but there was no timely response to the grievances. The DON acknowledged not reporting the abuse allegations to the state survey agency or local police within the required 2-hour timeframe and not notifying the state nursing board about the LPN, citing misunderstanding of the reporting timeframes and requirements.
Surveyors found multiple failures in food storage, sanitation, and hand hygiene in the kitchen. Undated and unlabeled leftover foods, including pasta, sliced ham, and a white liquid, were stored in the refrigerator, and opened gallon containers of mustard and Ranch dressing had dried spillage on the outside, with one lid not properly secured. Stacked cups and plates were observed with water droplets between them on two occasions, indicating dishes were not air dried. A dietary aide was seen tossing salad without gloves, and leadership reported that the dietitian had not visited for about a year and that no one was clearly responsible for kitchen audits, despite facility policy requiring proper food handling and dishwashing sanitation.
Surveyors identified that the facility did not ensure a clean, safe, and homelike environment for residents, noting makeshift window coverings using bed sheets, cluttered rooms with items on the floor, an unmade extra bed, a TV placed on the floor, and a urine odor in one room. Facility-wide issues included chipped and peeled paint on door facings and walls, as well as dirt and dust buildup on baseboards, a box fan, and bent, dirty air return vents in a TV room. A housekeeper reported there was no scheduled cleaning log or check sheet, and that cleaning of fans and baseboards occurred only when residents asked or when staff had time, reflecting the lack of a structured cleaning routine.
The facility failed to provide enough nursing staff to meet residents’ daily care needs, as shown by multiple days with documented insufficient direct care staffing and incomplete bathing records for several residents whose care plans called for regular baths. CNAs reported that due to short staffing, incontinent care, baths, and showers were often delayed or left for the next shift and sometimes never completed, particularly for residents needing 2-person assistance. The DON acknowledged both staffing shortfalls and the absence of a reliable process to document and track completed baths, and was unsure how many scheduled baths were actually provided.
A resident with cerebral palsy and major depressive disorder sustained three superficial gluteal lacerations during a transfer with a mechanical lift, as documented in incident notes and followed by treatment orders to cleanse the wounds daily and as needed. Facility policy required ongoing assessment and timely revision of care plans when a resident’s condition changed, and the MDS coordinator stated that care plans should be updated the same day or the next day after such events. However, the resident’s care plan was not revised to include the new lacerations, resulting in a failure to update the care plan to reflect the new skin condition.
A resident with dysphagia, dementia, and a physician order for a mechanically soft diet without bread was incorrectly served a grilled cheese sandwich and salad instead of the ordered diet. Despite a care plan and policy requiring therapeutic diets to follow MD orders, dietary staff misread the diet card and, despite questioning the appropriateness of the meal, proceeded after confirmation from the cook. The resident subsequently experienced a choking episode during the meal, required emergency intervention, and was transported to the ED, where suctioning removed a small piece of lettuce and symptoms resolved.
A resident with dementia, moderately impaired cognition (BIMS 9), and a documented history of elopement and prior injury in the community was admitted after hospital records and a family member identified them as an elopement risk. The social worker later reported learning of the elopement history from hospital records and verbally informing nursing staff, but did not document this information or the notification. On the night of the incident, staff last observed the resident during night‑shift rounds around 3:30–4:00 a.m. and discovered the resident missing during early morning hours. A CNA and an LPN searched the building and surrounding area without success, noting the resident’s room window appeared secured with the screen in place and with no clear route of exit identified. The resident was ultimately found in the community near a public school several miles away and was assessed by an LPN on return with no injuries noted.
The facility failed to follow physician orders for sliding-scale insulin and required follow-up FSBS monitoring for two residents with diabetes. Both had orders specifying insulin doses for elevated FSBS ranges, with instructions to recheck FSBS after 2 hours and notify the MD if levels remained high. Records showed multiple elevated FSBS readings for each resident, but there was no documentation of repeat FSBS checks or MD notification as ordered. In interviews, an LPN and an RN confirmed that the orders required 2-hour rechecks and documentation, and the DON acknowledged that documentation of repeat FSBS and MD notification was not found.
Failure to Receive, Track, and Investigate Resident Grievances per Policy
Penalty
Summary
The facility failed to ensure grievances were received, tracked, and investigated by an identified grievance official in accordance with its grievance policy. Review of the grievance binder showed multiple grievances filed by Resident #23, including one dated 01/07/26 that had no investigation reports attached. The facility’s undated grievance policy stated that the administrator should inform the complainant of the findings of the investigation within ten days of receiving the written grievance report and outline actions to correct identified problems. Resident #23 reported having filed multiple grievances against a nursing staff member and stated they had not received any response from administrative staff regarding these grievances. Staff interviews revealed confusion and inconsistency regarding the handling and routing of grievance forms. CNA #1 stated that nursing staff were required to take written grievances directly to the administrator, while CNA #2 believed grievances were being placed in the DON’s office but was unsure. The ADON stated that grievances were being placed by staff in various locations throughout the facility and were not reaching administrative staff promptly, and acknowledged that staff had not received in-service training on grievances. The ADON, DON, and administrator reported they were unaware of the 01/07/26 grievance due to a systemic grievance review failure. LPN #1 stated they assisted Resident #23 with the 01/07/26 grievance, made two copies, and slid them under the office doors of the administrator and ADON, yet the grievance was still not received or acted upon by the designated administrative staff.
Failure to Maintain Required Daily RN Coverage
Penalty
Summary
The facility failed to ensure required RN coverage for eight consecutive hours per day, seven days per week, for a census of 76 residents. The facility’s staffing policy dated 10/2023 stated that an RN must be on duty 8 hours a day, 7 days a week. Review of the PBJ Staffing Data Report dated 03/20/26 showed there was no RN coverage on multiple dates in quarter 1 of 2026, specifically 10/05/25, 10/12/25, 10/18/25, 10/19/25, 11/09/25, 11/15/25, 11/29/25, 11/30/25, 12/06/25, 12/07/25, 12/13/25, 12/14/25, 12/20/25, 12/21/25, 12/27/25, and 12/28/25. During interviews, the business office manager stated that the corporate human resource officer was responsible for inputting PBJ data and confirmed that the missing RN coverage reflected in the PBJ report was accurate. The corporate human resource officer further confirmed that there was no RN coverage on the listed dates. The DON acknowledged awareness of the missing RN hours for quarter 1 of 2026. No additional resident-specific clinical details were documented in relation to these staffing gaps.
Failure to Timely Report Alleged Abuse to State, Police, and Nursing Board
Penalty
Summary
The facility failed to follow its abuse policy and federal/state reporting requirements for allegations of abuse involving one resident. The facility’s undated Abuse Policy Procedure required that all allegations of resident maltreatment, including abuse and injuries of unknown origin, be promptly reported to the administrator and investigated, and that the administrator immediately report the allegation to the Oklahoma State Department of Health (OSDH) and local police, with reporting within two hours when the allegation involves abuse or results in serious bodily injury. A grievance form dated 01/07/26 documented that a resident reported an LPN had "slugged" them in the shoulder and that the resident was "shaking like a leaf." A second grievance form dated 03/16/26 documented that the same resident reported the LPN told them to "get my ass back on my own hall," after which the resident began crying. An employee disciplinary action form dated 03/19/26 referenced several residents’ concerns about the LPN’s communication style and emphasized the need for empathy, active listening, and professionalism, but the form contained no signatures. During interview on 03/26/26, the resident stated the LPN punched them in the left shoulder on 01/07/26 and, when the resident did not fall, pushed their walker into them. The resident reported discovering a dime-sized bruise on the left shoulder later that day while showering, and stated they were fearful of the LPN and shook with fear and anger. The resident also stated that on 03/16/26 the LPN cursed at them and denied them access to a different hall, causing them to become upset and cry all night, and that no one responded to their grievances until 03/25/26. The DON stated on 03/26/26 that they were not aware of the 01/07/26 abuse allegation until 03/25/25 and had not reported the 01/07/26 or 03/16/26 allegations to OSDH or local police because they believed they had 48 hours after discovery to report. On 03/30/26, the DON further stated they had not notified the Oklahoma Board of Nursing regarding the LPN because they did not know they were required to report before completing the investigation. These actions and inactions resulted in the facility’s failure to timely report alleged abuse to OSDH within two hours of discovery, to immediately notify local law enforcement, and to report the allegation to the Oklahoma Board of Nursing as required.
Food Storage, Sanitation, and Hand Hygiene Deficiencies in Kitchen
Penalty
Summary
Surveyors identified a deficiency in the facility’s food service and kitchen sanitation practices affecting 76 residents served from the kitchen. During a kitchen tour, surveyors observed multiple improperly stored and unlabeled food items, including an undated, unlabeled bag of leftover pasta, an open undated half package of sliced ham, and an undated, unlabeled pitcher of white liquid in the refrigerator. They also observed undated opened gallon containers of mustard and Ranch dressing with dried spillage down the sides onto the labels, and in the case of the Ranch dressing, the lid was not secured properly. The facility’s policy required that food be stored, handled, prepared, and served to minimize the risk of foodborne illness, and that dishwashing machines be operated using specified sanitation methods. Additional observations showed that stacked cups and plates had water droplets between them on two separate days, indicating dishes were not air dried as required. A dietary aide was seen tossing salad in a large bowl without wearing gloves, and the CDM acknowledged the aide should have washed hands and donned gloves before touching food. The CDM also reported that the dietitian had not visited in approximately a year, resulting in no kitchen audits being available, and the administrator stated they did not know who was responsible for kitchen audits since the dietitian was not coming to the building. These observations demonstrated failures in labeling, dating, cleanliness of condiment containers, dishwashing and drying practices, and hand hygiene, contrary to the facility’s kitchen sanitation policy and professional standards.
Failure to Maintain Clean, Safe, and Homelike Environment
Penalty
Summary
Surveyors found that the facility failed to maintain a safe, clean, comfortable, and homelike environment for its 76 residents, as evidenced by multiple environmental deficiencies observed during facility tours. In several resident rooms, folded bed sheets were tacked over windows instead of appropriate window coverings, and one room was noted to be cluttered with items on the floor. Another room contained clutter on shelves and in corners, an unmade extra bed without linens, a television placed on the floor, and a noticeable urine odor. Throughout the facility, door facings and walls had chipped and peeled paint. Additional observations in the TV room included baseboard ledges with visible dirt and dust buildup, a box fan with dust and dirt collected on one side of the guard, and air return vent covers that were dirty and bent. A housekeeper reported there was no scheduled cleaning log or check sheet in place, and that fans were cleaned only when residents requested it and baseboards were cleaned when staff were able, indicating a lack of structured cleaning practices contributing to the unclean and non-homelike environment.
Insufficient Staffing Leading to Missed Bathing and Incontinent Care
Penalty
Summary
The deficiency involves the facility’s failure to provide sufficient nursing staff to meet residents’ daily care needs, including scheduled bathing and incontinent care. The DON reported a census of 98 residents, and Quality of Care Monthly Reports documented multiple days with insufficient direct care staff for the resident census: 3 days in December 2025, 5 days in January 2026, and 1 day in February 2026. A bath list showed one resident was scheduled for baths on Mondays and Thursdays, but bath sheets documented baths only on 03/05/26, 03/19/26, and 03/24/26. Another resident was scheduled for baths every Tuesday, Thursday, and Saturday, but records showed baths only on 03/05/26, 03/14/26, 03/19/26, and 03/24/26. A third resident was scheduled for baths on Wednesdays and Saturdays, but documentation showed only a complete bed bath on 01/16/26 and 01/21/26 and a shower on 03/05/26. CNA interviews further described that residents did not receive incontinent care, baths, or showers as often as needed due to staffing shortages. One CNA stated that care tasks were sometimes left for the next shift, but because shifts were often short-staffed, the care was never completed. Another CNA reported that when staffing was low, residents requiring more than one person for transfers often did not receive baths or showers. The DON stated there were no additional bath sheets available, acknowledged there was not a good process for bath or shower sheet completion, and expressed uncertainty about how many baths were actually being provided, indicating a lack of reliable tracking of whether scheduled bathing was carried out.
Failure to Update Care Plan for New Skin Lacerations After Transfer Incident
Penalty
Summary
The deficiency involves the facility’s failure to revise a resident’s comprehensive person-centered care plan to reflect a new skin alteration following an incident during a mechanical lift transfer. The facility’s policy, revised in 12/2016, stated that assessments of residents are ongoing and care plans are revised as information about the residents and their conditions change. Resident #28’s care plan, initiated on 03/06/25, documented diagnoses including cerebral palsy and major depressive disorder. On 12/04/25 at 12:01 p.m., an incident note recorded that during a transfer using a mechanical lift, the resident stated that the chair pinched them, and upon transfer back to bed, three superficial lacerations were noted on the gluteal area. A subsequent incident note on 12/04/25 at 4:00 p.m. documented a new order to cleanse the lacerations with wound cleaner and pat dry daily and as needed until resolved. Despite these documented lacerations and treatment orders, a review of Resident #28’s care plan showed no documentation of the lacerations. On 03/26/26, the MDS coordinator stated that care plans were to be updated with falls or other changes the same day or the next day and acknowledged that the care plan should have been updated to include the lacerations but that they were not added. This lack of revision to the care plan to reflect the new skin condition constituted the cited deficiency.
Failure to Follow Physician‑Ordered Mechanically Soft Diet Resulting in Choking Episode
Penalty
Summary
The deficiency involves the facility’s failure to ensure a resident received a physician‑ordered mechanically soft diet without bread. The resident had medical diagnoses including cerebral infarction, dysphagia, and dementia, was severely cognitively impaired with a BIMS score of 5, and required a mechanically altered diet and set‑up assistance with eating. The resident’s care plan and physician order specified a mechanically soft texture diet with no bread due to dysphagia and cognitive deficits. On the date of the incident, the resident was served a grilled cheese sandwich and a side salad for the evening meal instead of the ordered mechanically soft diet without bread. The dietary staff did not follow the physician’s order or the care plan intervention to provide a mechanically altered diet with no bread. The facility’s policy stated that therapeutic diets would be served according to doctor orders, but this was not followed when the resident was given regular‑texture food items inconsistent with a mechanically soft diet. The cook who prepared the tray acknowledged misreading the dietary card, which resulted in the incorrect diet being provided, and the dietary aide who delivered the tray reported questioning whether a grilled cheese sandwich and salad were appropriate for a mechanically soft diet but relied on the cook’s confirmation that they were. The dietary manager and administrator stated that the cook and dietary aide had not received adequate training regarding therapeutic diets and that the staff should have recognized the meal items were not consistent with the ordered mechanically soft diet without bread. As a result of receiving the incorrect meal, the resident experienced a choking episode during dinner, was observed unable to move air effectively, required abdominal thrusts, and was sent to the hospital, where suctioning revealed a small piece of lettuce before the resident’s symptoms resolved.
Removal Plan
- Completed an immediate diet order audit for all residents to ensure no additional meals were served without verification of the residents’ ordered diet consistency.
- Implemented a monitoring tool to verify meal trays matched physician-ordered diets for all residents.
- Registered dietician observed dietary preparation processes and provided additional re-education as needed.
- Scheduled dining room nursing assignments to increase staff presence and supervision during meal service.
- Conducted a multi-disciplinary quality assurance meeting and completed a root cause analysis to determine contributing factors and identify improvements needed to prevent recurrence.
- Speech therapy assessed Resident #3 and added gravy/sauce to ground meat items to improve moisture and aid in swallowing and continued monitoring during meals to ensure safety with updated dietary modification.
- In-serviced dietary and nursing staff on the importance of following physician-ordered diets.
- Implemented a two-step meal tray verification policy requiring dietary staff to verify diet orders and tray accuracy during tray preparation and nursing staff to conduct a second verification prior to tray delivery to residents.
- Suspended dietary staff involved in the incident pending investigation.
Failure to Prevent Elopement of Cognitively Impaired Resident With Known Elopement History
Penalty
Summary
The deficiency involves the facility’s failure to prevent an elopement of a resident with moderately impaired cognition and a known history of elopement. The resident had been admitted with diagnoses including non‑traumatic brain dysfunction and dementia, and a BIMS score of 9 indicated moderately impaired cognition. Prior records from a community acute care hospital documented that the resident had previously eloped from another nursing facility, which then refused to accept the resident back. A family member reported during admission that the resident was an elopement risk, had memory problems from a motor vehicle accident, and had previously been hit by a car while walking in the community. The family member stated they informed staff of this history during the admission process. The social worker later stated they learned of the resident’s elopement history from hospital records after admission and reported it verbally to nursing staff during a morning meeting, but did not document either the information or the notification. On the night of the incident, staff last observed the resident between approximately 3:30 a.m. and 4:00 a.m. during night‑shift rounds. When a CNA reported for duty shortly before 7:00 a.m. and went to the resident’s room, the resident was not present. The CNA and an LPN searched the building and surrounding area but could not locate the resident, and the CNA reported that the window in the resident’s room remained secured with the screen in place, and they did not know how the resident exited the building. An incident report documented that staff discovered the resident missing at approximately 6:20 a.m., and that the resident was later found in the community near a local public school approximately 2.2 miles from the facility at about 8:40 a.m. An LPN stated they learned the resident was missing at about 8:00 a.m. and assessed the resident upon return, finding no injuries. The administrator stated they were unable to definitively identify how the resident eloped from the facility.
Removal Plan
- The administrator contacted the QAPI committee members and created a performance improvement plan which included continued inspections of points of possible egress from the facility, staff education on elopement was initiated, continued 1:1 monitoring of the resident until discontinued by their physician, and ongoing monitoring of elopement prevention procedures by the administration and QAPI committee.
- The maintenance supervisor inspected the locks and code pads to all doors that lead to the outside of the building.
- The maintenance supervisor checked to ensure each window remained locked and secure from being opened by residents.
- The resident was placed on 1:1 monitoring for high elopement risk.
- The facility completed mandatory staff training on elopement prevention for staff, with participation verified through training sign-in sheets and interviews.
Failure to Follow Sliding-Scale Insulin Orders and Document Required FSBS Rechecks
Penalty
Summary
The deficiency involves the facility’s failure to follow physician orders for insulin administration and required follow-up blood glucose monitoring for two residents with diabetes. For Resident #1, a physician order dated 03/09/26 for Insulin Aspart specified that for finger stick blood sugar (FSBS) readings of 351–400, staff were to administer 10 units of insulin, recheck the FSBS in 2 hours, and, if still 400, notify the physician. The resident’s record showed multiple FSBS readings in the 360–401 range between 03/09/26 and 03/12/26, including 383, 401, 399, 390, 360, 384, 370, 366, and 383. However, there was no documentation that any repeat FSBS checks were performed 2 hours after these elevated readings or that the physician was notified as ordered. Resident #11 had a physician order dated 12/08/25 for Insulin Aspart that directed staff to administer 12 units of insulin for FSBS 401–450 and 15 units for FSBS 451–500, recheck the FSBS in 2 hours, and, if still greater than 400, notify the physician. The resident’s record showed FSBS readings of 411, 460, 481, 411, 429, 461, and 455 on various dates in March, all within or above the ranges specified in the order. As with Resident #1, there was no documentation of repeat FSBS checks or physician notification following these elevated readings. In interviews, an LPN and an RN confirmed that the sliding scale orders required a 2-hour recheck and documentation of the repeat FSBS and physician contact, and the DON acknowledged that they did not find documentation of repeat FSBS when blood sugars were over 351 for Resident #1 or over 400 for Resident #11.
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