Above average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Whitehouse Country Manor during CMS and state inspections, most recent first.
Two residents, one with intact cognition and another with impaired cognition, were involved in a potential sexual abuse incident that was discovered by staff during the night shift. Although staff separated the residents and documented the event, there was a significant delay in notifying facility leadership and initiating the required self-reported incident investigation, resulting in a failure to meet mandated abuse reporting timelines.
The facility failed to store food safely and sanitarily, as observed in the kitchen's reach-in refrigerator and freezer. Undated and unlabeled chicken strips and hamburger patties were found, along with improperly stored mixed vegetables. The Dietary Manager confirmed these issues, which violated the facility's policy requiring food to be covered, labeled, and dated.
The facility failed to ensure staff wore appropriate PPE, as observed in multiple instances. A Housekeeping Supervisor handled soiled laundry without PPE, and a CNA entered a resident's room on droplet precautions without an N95 mask, failing to perform hand hygiene after removing PPE. Another CNA and a housekeeper also did not wear the required PPE while attending to residents on isolation precautions for COVID-19, contrary to CDC guidelines.
The facility failed to repair or replace broken window blinds for two residents, compromising their right to a safe and homelike environment. One resident with schizoaffective disorder used a blanket to block sunlight due to missing slats, while another resident with Huntington's disease had broken blinds next to their bed. Staff were aware of the issues but did not report them, and the Maintenance Director was unaware, indicating a lapse in communication and adherence to facility policy.
A facility failed to discard a Novolog Flex Pen after 28 days of opening, as required by both facility policy and manufacturer instructions. The pen, containing approximately 210 units of insulin, was found during an observation and was labeled with an open date indicating it was past the 28-day limit. The DON confirmed the oversight, which involved a resident with a history of diabetes and other medical conditions.
A resident with dementia and epilepsy was found to have missing fall prevention measures, such as non-skid strips and a motion sensor alarm, in their room after being moved. Despite physician orders, these interventions were not in place, and staff inaccurately charted them as present and functional in the EMR. Interviews confirmed the inaccuracies, violating the facility's documentation policy.
A resident with intact cognition was denied the opportunity to smoke during designated times due to staff miscommunication about the grace period for smoking breaks. The resident, who has heart failure and type II diabetes, was told he arrived too late, despite being on time according to his clock. The DON confirmed a ten-minute grace period, but a CNA was unaware, leading to the resident's frustration.
The facility failed to implement fall interventions for two residents, one of whom was cognitively intact and lacked a fall mat and reacher/grabber, while the other, with impaired cognition, was moved to a new room without necessary fall prevention measures like a motion sensor alarm and non-skid strips. These deficiencies were confirmed by staff and contradicted the facility's falls policy.
The facility's call light system was not functioning in two rooms on the 200 Hall, as observed by staff. The lights were illuminated but not relaying calls to the centralized staff area. Interviews confirmed the issue had persisted for over two weeks without evaluation or repair. This deficiency was noted under Complaint Number OH00162567.
The facility failed to prevent cross-contamination between soiled elimination containers, clean wound dressings, food, and beverages. A resident with multiple medical conditions had a urinal placed on the overbed table close to food and clean dressing supplies. Staff members did not clean the table before placing clean items on it, leading to potential cross-contamination. Interviews with staff and the Director of Nursing confirmed the oversight.
Delayed Reporting of Suspected Sexual Abuse Incident
Penalty
Summary
The facility failed to timely report an incident of potential sexual abuse involving two residents. One resident, with a history of bipolar disorder, schizophrenia, and anxiety and with intact cognition, was found in her room performing oral sex on another resident. The other resident involved had schizoaffective disorder, bipolar disorder, hallucinations, and impaired cognition. The incident was discovered by staff during the night shift, and both residents were separated at that time. Documentation in the medical records and staff witness statements confirmed the timing and nature of the incident. Despite the facility's policy requiring immediate reporting of abuse allegations to the State Agency within two hours, and no later than 24 hours for all alleged violations, there was a significant delay in reporting. The incident occurred before midnight, but the Assistant Director of Nursing (ADON) was not notified until after midnight via text, and the Director of Nursing (DON) was not informed until later that morning. The Self-Reported Incident (SRI) and formal investigation were not initiated until approximately 33.5 hours after the incident, exceeding the facility's required reporting timeframe.
Improper Food Storage in Facility Kitchen
Penalty
Summary
The facility failed to store food in a safe and sanitary manner, as observed during a survey. In the kitchen's reach-in refrigerator, a clear plastic bag containing 12 chicken strips was found without a date or label, and another bag with nine hamburger patties was also undated. Additionally, in the reach-in freezer, a bag of mixed vegetables was not securely closed, leaving the contents exposed to air. An interview with the Dietary Manager confirmed these findings, acknowledging that the chicken and beef patties were not labeled and the mixed vegetables were improperly stored. The facility's policy, titled 'Food and Supply Storage Procedures,' mandates that food should be covered, labeled, and dated, and that staff should wrap food tightly to prevent freezer burn.
Inadequate PPE Use and Infection Control Practices
Penalty
Summary
The facility failed to ensure proper use of personal protective equipment (PPE) by staff members, which was observed during multiple instances. The Housekeeping Supervisor was seen handling soiled laundry without wearing any PPE, despite acknowledging the requirement to do so. This was a breach of the facility's infection control practices as outlined in their Infection Control Facility Assessment document. In another instance, a Certified Nurse Aide (CNA) entered a resident's room, who was on droplet precautions for COVID-19, without wearing an N95 mask, opting instead for two surgical masks. The CNA also failed to perform hand hygiene after removing PPE and placed used PPE on the floor, citing the absence of a garbage can in the room. This was contrary to the signage instructions on the resident's door and the CDC guidelines for infection control. Additionally, another CNA and a housekeeper were observed not wearing the appropriate PPE while attending to residents on contact/droplet isolation precautions for COVID-19. The CNA did not wear a face shield or goggles and failed to don gloves, while the housekeeper only wore a surgical mask. These actions were inconsistent with the CDC's infection control guidance, which mandates the use of an N95 respirator, gown, gloves, and eye protection when entering the room of a patient with suspected or confirmed COVID-19.
Failure to Repair Broken Window Blinds
Penalty
Summary
The facility failed to maintain a safe and homelike environment by not repairing or replacing broken window blinds for two residents. Resident #15, who has schizoaffective disorder and hemiplegia, was observed with missing slats in the vertical blinds in her room, which she covered with a blanket to block sunlight. Despite being aware of the issue, the registered nurse did not report it, assuming someone else had. The Maintenance Director was unaware of the problem, indicating a communication breakdown in reporting maintenance issues. Resident #68, diagnosed with Huntington's disease and receiving hospice care, was found to have broken or missing slats in the horizontal blinds next to their bed. A certified nurse aide acknowledged the issue but had not filled out a maintenance request form. The facility's policy on maintaining a homelike environment was not adhered to, as evidenced by the failure to ensure adequate and comfortable lighting conditions for these residents.
Failure to Discard Novolog Insulin After 28 Days
Penalty
Summary
The facility failed to ensure that Novolog insulin was properly removed from use after it was opened past 28 days. This deficiency was identified during an observation of a medication storage cart, where a Novolog Flex Pen for a resident was found to be opened and labeled with an open date of 12/25/24, yet still contained approximately 210 units of insulin on 02/12/25. The Director of Nursing confirmed the observation and acknowledged that the facility policy required Novolog Flex Pens to be discarded 28 days after opening. The manufacturer's package insert also indicated that the pen should be discarded after 28 days when stored at room temperature. The resident involved was cognitively intact and had a medical history including hemiplegia, vitamin D deficiency, bipolar disorder, type two diabetes mellitus, hypertension, and schizoaffective disorder.
Inaccurate Medical Record and Missing Fall Prevention Measures
Penalty
Summary
The facility failed to ensure the accuracy of information contained in a resident's medical record, specifically affecting a resident with dementia and epilepsy. The resident was admitted with a history of impaired cognition and mobility issues, requiring specific fall prevention interventions such as non-skid strips and a motion sensor alarm. However, upon observation and interviews, it was found that these interventions were not in place in the resident's current room after being moved due to a positive COVID-19 test. The non-skid strips were missing, and the motion sensor alarm was not installed, contrary to the documented physician orders. Further investigation revealed discrepancies in the electronic medical record (EMR) where staff had inaccurately charted that the fall prevention measures were in place and functional. Interviews with the Director of Nursing and a Licensed Practical Nurse confirmed that the charting was inaccurate, as the door alarm was nonfunctional and not present in the resident's room. The facility's policy on charting and documentation mandates that records be objective, complete, and accurate, which was not adhered to in this case.
Resident Denied Smoking Time Due to Staff Miscommunication
Penalty
Summary
The facility failed to ensure that a resident was afforded the ability to smoke during designated smoking times, which is a violation of the resident's rights to a dignified existence and self-determination. The resident, who had intact cognition and a history of heart failure and type II diabetes mellitus, was not allowed to smoke on three occasions despite arriving on time according to his clock. The resident expressed frustration during an interview, stating that he was told he showed up too late for the scheduled smoking time. The discrepancy arose from a misunderstanding among staff regarding the grace period allowed for residents to arrive for smoking breaks. While the Director of Nursing confirmed a ten-minute grace period was in place, a Certified Nurse Aide responsible for the smoking break was unaware of this policy and denied the resident the opportunity to smoke. The facility's smoking policy did not include guidance on the grace period, leading to inconsistent application of the rules and the resident being unfairly denied his smoking time.
Failure to Implement Fall Interventions for Residents
Penalty
Summary
The facility failed to ensure that fall interventions were in place as ordered and care planned for two residents. Resident #27, who was cognitively intact and had a history of multiple medical conditions including dementia and schizophrenia, was observed without the required fall mat and reacher/grabber in his room. Despite physician orders and a comprehensive care plan indicating the need for these interventions, neither item was present, and the resident was unaware of their existence. This was confirmed by an LPN who verified the absence of the fall prevention items. Similarly, Resident #33, who had impaired cognition and was at high risk for falls, did not have the necessary fall prevention measures in place after being moved to a new room. The resident's care plan included a motion sensor alarm and non-skid strips, which were not found in the current room. The DON confirmed the oversight, noting that the interventions were still in the resident's previous room. The absence of these interventions was verified by a CNA and later addressed by a Unit Manager who began placing the non-skid strips in the new room. The facility's falls policy mandates the implementation of interventions to prevent falls, which was not adhered to in these cases.
Non-Functional Call Light System in Two Rooms
Penalty
Summary
The facility failed to ensure that the resident call light system was functioning properly, affecting two rooms on the 200 Hall. Observations revealed that the call lights for these rooms were illuminated above the doors but were not relaying calls to a centralized staff work area or to a staff member. This issue was confirmed through interviews with a housekeeper and an LPN, who noted that the centralized monitoring system had not been receiving call light signals for approximately one and a half weeks. Further investigation with the Maintenance Director revealed that the call light monitoring system had been non-functional for about two and a half weeks, and no evaluation had been conducted to determine the necessary repairs. The facility's policy, dated December 2020, states that the call light is used by residents to notify staff of their needs. This deficiency was identified during an investigation under Complaint Number OH00162567.
Failure to Prevent Cross-Contamination
Penalty
Summary
The facility failed to prevent cross-contamination between soiled elimination containers, clean wound dressings, food, and beverages. This deficiency affected one resident who had multiple medical conditions, including type II diabetes mellitus with foot ulcer, urinary tract infection, and heart failure. The resident required substantial assistance with activities of daily living and was incontinent of bowel and bladder. The resident's medical record indicated specific wound care treatments for diabetic ulcers on the right plantar heel and right posterior heel. However, observations revealed that the overbed table, used for personal effects, food, and wound dressing changes, was not cleaned or sanitized before placing clean items on it. A urinal was frequently placed on the overbed table, close to food and clean dressing supplies, leading to potential cross-contamination. On multiple occasions, staff members were observed placing clean dressing supplies and food trays on the overbed table without cleaning it, despite the presence of a soiled urinal. Interviews with the staff, including a State tested Nurse Aide (STNA), a Registered Nurse (RN), and a Licensed Practical Nurse (LPN), confirmed that the overbed table was not cleaned before placing clean items on it. The Director of Nursing also verified that potentially soiled continence collection equipment should be stored away from food, clean wound dressing supplies, or beverages. The facility's policy on clean dressing changes required establishing a clean field, which was not followed in this case.
What surveyors are citing around you — mapped
All 10 risk areas, ranked with evidence
Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
Illustrative
What surveyors actually found near you
We read the 602 citations issued within 25 miles in the last 12 months — including the 4 immediate-jeopardy cases — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
Every risk area becomes concrete audit steps drawn from real citations at facilities like yours — run them this week, before your window opens.
Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Whitehouse
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Ayden Healthcare Of Waterville | 3.9 mi | ★★★★★ | 34 | 0 |
| Astoria Place Of Waterville | 4.7 mi | ★★★★★ | 31 | 1 |
| Otterbein Monclova | 5.1 mi | ★★★★★ | 4 | 0 |
| Lakes Of Monclova Health Campus The | 6.1 mi | ★★★★★ | 14 | 0 |
| Swanton Valley Rehabilitation And Healthcare Cente | 6.3 mi | ★★★★★ | 2 | 0 |
Every risk area ranked, a do-first checklist, and your local survey patterns
Built specifically for Whitehouse Country Manor.
100% money-back within 48 hours.
Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.