Vancrest Of Ada
Inspection history, citations, penalties and survey trends for this long-term care facility in Ada, Ohio.
- Location
- 600 West North Avenue, Ada, Ohio 45810
- CMS Provider Number
- 366444
- Inspections on file
- 17
- Latest survey
- November 6, 2025
- Citations (last 12 mo.)
- 2
Citation history
Health deficiencies cited at Vancrest Of Ada during CMS and state inspections, most recent first.
A resident with significant medical conditions was left on a bedpan for an extended period, resulting in a deep tissue injury to the buttocks. Staff were unable to determine who placed the resident on the bedpan or for how long, and upon discovery of the injury, failed to properly assess, document, and notify appropriate clinical staff as required by facility policy.
A resident with multiple chronic conditions developed a new skin impairment that was documented by staff, but neither the provider nor the resident's representative were notified as required by facility policy. Interviews confirmed that both the wound NP and another NP were not informed of the change, and the DON verified the lack of notification. Facility policy mandates prompt notification of such changes, which did not occur in this case.
The facility failed to maintain a clean and sanitary kitchen environment, affecting all 37 residents. Observations revealed grease buildup around the deep fryer, dried food on oven handles, and improper storage of the ice scoop. These findings were confirmed by a staff member, contradicting the facility's sanitization policy.
The facility failed to issue Skilled Nursing Facility Advance Beneficiary Notices (SNFABN) to two residents, resulting in a deficiency. One resident, with conditions including hemiplegia and diabetes, remained in the facility after Medicare Part A services ended without receiving a SNFABN. Another resident, with atrial fibrillation and muscle weakness, also stayed beyond the end of Medicare Part A services without a SNFABN. The administrator confirmed the oversight for both residents.
A facility failed to implement a baseline care plan within 48 hours of admission for a resident with chronic systolic heart failure. The care plan did not include the treatment of Tubigrips and ace wraps, despite a physician's order. Observations revealed the resident without ace wraps, and staff confirmed the omission. The resident was informed by staff that ace wraps were no longer needed, contrary to the physician's order.
A facility failed to implement a comprehensive care plan for a resident with a significant contracture in the right hand. Despite previous orders for a palm protector, the resident reported not wearing any splints or braces recently. Observations and interviews confirmed the absence of a care plan addressing contracture management, highlighting a deficiency in the resident's care planning.
A facility failed to provide prescribed treatments for two residents. One resident with a contracture did not receive the ordered palm protector, and the care plan lacked details on contracture management. Another resident with chronic systolic heart failure did not have ace wraps applied over Tubigrips as ordered, with staff indicating they were no longer needed. These deficiencies highlight a lack of adherence to treatment plans.
A resident with severe dementia was injured after spilling hot chocolate on herself due to the facility's failure to provide a Kennedy cup as ordered. The resident, who requires supervision and cueing for eating, was not assisted or supervised at the time of the incident. Staff interviews confirmed the oversight, with the CNA unaware of the requirement and the DON acknowledging the order for the Kennedy cup.
The facility did not follow physician orders for changing oxygen tubing for three residents, including one with asthma and another with COPD. The tubing was found to be outdated by several weeks, contrary to the weekly change requirement. This was confirmed by CNAs and contradicted the facility's policy.
A facility failed to follow pharmacy recommendations for a resident, leading to an unobserved medication error. The resident, with multiple diagnoses, had orders for medications that should not be crushed. Despite a pharmacy recommendation to consider holding or discontinuing these medications if crushing was necessary, an LPN crushed them due to the resident's difficulty swallowing whole pills, unaware of the recommendation.
A facility failed to ensure a resident was free from unnecessary antibiotics, as the resident was placed on long-term antibiotic prophylaxis without a current UTI diagnosis or stop date, influenced by the resident's daughter. The Infection Disease Nurse did not complete a Time Out Sheet, and the facility's antibiotic stewardship policy was not followed, as the prescribed cephalexin is not indicated for prolonged use.
A resident with type two diabetes experienced a significant medication error when an LPN failed to prime a Novolog FlexPen before administering insulin. The LPN, unaware of the need to prime the pen, administered 4 units of insulin without following the manufacturer's instructions, potentially affecting the resident's diabetes management.
The facility did not follow the prescribed menu for residents on pureed diets, affecting three residents. A staff member served meals without a spreadsheet for correct portion sizes, using a blue-handled scoop instead of the required grey-handled scoop. Additionally, no bread was served to the residents, as the facility does not provide bread for puree diets. The menu included Italian chicken breast, AuGratin potatoes, cauliflower, dinner roll, and apple cake, but the portion size for the dinner roll was not specified.
The facility failed to follow infection control protocols during medication administration for two residents. An LPN did not wear a gown when administering IV medication to a resident on contact isolation for MRSA, and another LPN used the same glucometer for multiple residents without proper disinfection. These actions were against the facility's policies, risking cross-contamination.
A resident without a chronic UTI diagnosis was prescribed multiple antibiotics over a short period, including Cipro, Microbid, and Amoxicillin, without clear UTI indications. The resident's daughter requested antibiotic prophylaxis, leading to a Cephalexin prescription without a stop date or doctor discussion. The facility's antibiotic stewardship policy was not followed, as confirmed by the Infection Disease Nurse's failure to complete a Time Out Sheet.
The facility did not schedule a Registered Nurse (RN) for at least eight hours on a specific day, as required by their policy. A review of schedules and timecards confirmed no RN coverage on that day, which was verified by the Administrator. This oversight had the potential to affect all 54 residents in the facility.
Failure to Prevent and Assess Pressure Ulcer Following Prolonged Bedpan Use
Penalty
Summary
A resident with multiple comorbidities, including atrial fibrillation, diabetes, congestive heart failure, chronic kidney disease, liver cirrhosis, peripheral vascular disease, bilateral below-the-knee amputations, and altered mental status, was admitted to the facility and required moderate staff assistance with toileting. The resident preferred the use of a bedpan and was cognitively intact prior to the incident. On the day in question, the resident experienced increased confusion, lethargy, and other symptoms suggestive of a urinary tract infection, for which treatment was initiated. During this period of acute illness, the resident was placed on a bedpan during the night shift and was not removed for an extended period of time, with documentation and interviews indicating the resident remained on the bedpan for at least 4.5 hours. Staff were unable to determine exactly which staff member placed the resident on the bedpan or the precise duration. Upon removal of the bedpan by day shift nurses, a deep tissue injury (DTI) in the shape of the bedpan was discovered on the resident’s buttocks, with subsequent hospital records confirming the presence of a DTI and associated skin breakdown. The facility’s investigation could not substantiate neglect but acknowledged the resident was on the bedpan longer than appropriate. Following the discovery of the DTI, facility staff failed to thoroughly assess and document the wound as required by facility policy. There was no immediate measurement or detailed documentation of the wound characteristics, and key clinical staff, including the nurse practitioner and DON, were not notified of the new skin impairment in a timely manner. The facility’s established procedures for new skin impairments, including incident reporting, wound measurement, and notification, were not followed when the injury was identified.
Failure to Notify Provider and Representative of New Skin Impairment
Penalty
Summary
The facility failed to notify the provider and resident representative of a new skin impairment for a resident with multiple complex medical conditions, including atrial fibrillation, diabetes mellitus type II, congestive heart failure, chronic kidney disease stage three, liver cirrhosis, peripheral vascular disease, bilateral below the knee amputation, and altered mental status. The resident was admitted on 01/08/25 and discharged on 10/31/25. A quarterly Minimum Data Set assessment indicated the resident was cognitively intact and had no unhealed pressure ulcers at that time. On 10/24/25, a weekly wound and skin assessment documented a dark blanchable redness to the resident's bilateral buttocks, but no measurements or further wound characteristics were recorded. There were no new physician orders related to this skin impairment, and nursing progress notes did not show evidence that the nurse practitioner, wound nurse practitioner, or responsible party were notified of the new condition. Interviews with the wound NP and another NP confirmed they were not informed of the new skin impairment, despite one of them being present in the facility when the issue was identified. The Director of Nursing also verified that there was no evidence of notification to the NP or resident representative regarding the new skin impairment. Review of the facility's policy on changes in a resident's condition or status indicated that prompt notification of the resident, attending physician, and resident representative is required for changes in medical or mental condition, which was not followed in this instance.
Unsanitary Kitchen Conditions
Penalty
Summary
The facility failed to maintain a clean and sanitary kitchen environment, which had the potential to affect all 37 residents residing in the facility. During an observation, it was noted that the kitchen floor surrounding the deep fryer had a thick amount of grease, and both sides of the deep fryer were similarly affected. The oven handles were covered with a large amount of dried food substances, and the shelf above the range, although covered in aluminum foil, was black with food and grease. Additionally, the two shelves above the steam table had a moderate film of grease build-up, and the top of the convection oven had a thick film of black grease. Furthermore, the ice scoop was improperly stored inside the machine on top of the ice. These findings were verified by a staff member during an interview. A review of the facility's sanitization policy revealed that all kitchens and kitchen areas are required to be kept clean and free from debris.
Failure to Issue SNFABNs to Residents
Penalty
Summary
The facility failed to issue Skilled Nursing Facility Advance Beneficiary Notices (SNFABN) to two residents, resulting in a deficiency. Resident #24, who was admitted with diagnoses including hemiplegia, type two diabetes mellitus, hypertension, and major depressive disorder, received a Notice of Medicare Non-Coverage (NOMNC) indicating that Medicare Part A services would end on 10/11/24. However, there was no documentation of a SNFABN being issued to Resident #24, who remained in the facility after the discontinuation of Medicare Part A services. Similarly, Resident #104, admitted with diagnoses of atrial fibrillation, type two diabetes mellitus, and muscle weakness, received a NOMNC stating that Medicare Part A services would end on 12/20/24. Despite this, there was no documentation of a SNFABN being issued, and Resident #104 remained in the facility until her discharge on 01/07/25. The facility's administrator confirmed that both residents were not issued SNFABNs and remained in the facility after Medicare Part A services were discontinued without exhausting their benefits.
Failure to Implement Baseline Care Plan for Resident
Penalty
Summary
The facility failed to develop and implement a baseline care plan within 48 hours of admission for Resident #259, who was admitted with a diagnosis of chronic systolic heart failure. The resident was cognitively intact, as noted in the 5-day Minimum Data Set (MDS) assessment. The care plan initiated on January 13, 2025, did not include the treatment of Tubigrips (compression stockings) and ace wraps, despite a physician's order dated January 31, 2025, to apply Tubigrips and wrap with ace wraps every morning and remove them in the evening. Observations on February 3 and 4, 2025, revealed the resident sitting in a recliner with Tubigrips in place but without ace wraps, which were found on the counter in the resident's bathroom. The resident stated that staff informed him he no longer needed the ace wraps. An interview with LPN #173 confirmed the absence of ace wraps despite the existing order, and the Assistant Director of Nursing acknowledged that the care plan did not address the required treatment.
Failure to Implement Comprehensive Care Plan for Contracture Management
Penalty
Summary
The facility failed to implement a comprehensive care plan for a resident with significant medical needs, specifically regarding contracture management. The resident, who was admitted with conditions including hemiplegia/hemiparesis following a cerebral infarction, rheumatoid arthritis, and muscle weakness, did not have a care plan addressing the contracture of the right hand. Despite previous physician orders for the use of a palm protector and orthotic application, these were not included in the current care plan, and the resident reported not wearing any splints or braces recently. Observations and interviews revealed that the resident had a significant contracture in the right hand, and staff were inconsistent in applying the palm protector, as noted in the occupational therapy discharge note. The physical therapist confirmed the presence of the contracture and was unsure of the last occupational therapy session. The MDS coordinator verified the absence of a care plan for contractures or range of motion exercises, confirming the deficiency in the resident's care planning.
Failure to Provide Prescribed Treatments for Residents
Penalty
Summary
The facility failed to provide appropriate treatment for a resident with a contracture. The resident, who had a history of hemiplegia/hemiparesis following a cerebral infarction, rheumatoid arthritis, and other conditions, was observed to have a significant contracture in the right hand. Despite previous orders for the use of a palm protector to manage the contracture, there were no current physician orders for splinting or bracing, and the care plan did not address the contracture. Interviews with staff revealed inconsistencies in the application of the palm protector, and the resident confirmed that they had not been wearing any splints or braces recently. Another resident, diagnosed with chronic systolic heart failure, did not receive treatment as per physician orders. The resident was observed without ace wraps, which were supposed to be applied over Tubigrips daily for edema management. The resident reported being informed by staff that ace wraps were no longer needed, and an LPN confirmed the absence of ace wraps despite the existing order. These deficiencies indicate a failure to adhere to prescribed treatment plans for both residents.
Failure to Implement Safety Intervention for Resident
Penalty
Summary
The facility failed to ensure that a safety intervention was in place for a resident, leading to an accident. Resident #21, who has severe cognitive impairment due to severe dementia, was supposed to use a Kennedy cup for hot liquids as per her care plan and physician orders. However, on January 17, 2025, while a CNA was placing a shirt protector, Resident #21 spilled hot chocolate on her upper thighs, resulting in redness and blisters. This incident occurred because the ordered Kennedy cup was not used, and the CNA was unaware of the requirement. Further observation on February 2, 2025, revealed that Resident #21 was again provided with a regular cup of hot chocolate without a lid, instead of the prescribed Kennedy cup. No staff were assisting or supervising her at the time. Interviews with the CNA and the DON confirmed the oversight, with the CNA admitting she was unaware of the Kennedy cup requirement, and the DON acknowledging the existing order for its use. This lack of adherence to the care plan and physician orders resulted in the resident's injury.
Failure to Change Oxygen Tubing as Ordered
Penalty
Summary
The facility failed to adhere to physician orders regarding the timely changing of oxygen tubing for three residents. Resident #7, diagnosed with asthma, had oxygen tubing that was not changed weekly as ordered, with the tubing dated over a month old. Resident #22, with a history of pulmonary embolism, dementia, and heart disease, had tubing that was supposed to be changed every Thursday, but was found to be dated from several weeks prior. Resident #23, suffering from chronic obstructive pulmonary disease, also had tubing that was not changed weekly as required, with the tubing dated from the previous month. These observations were confirmed through interviews with CNAs, and the facility's policy indicated that oxygen supplies should be changed weekly during the night shift.
Failure to Follow Pharmacy Recommendations Leads to Medication Error
Penalty
Summary
The facility failed to adhere to pharmacy recommendations for a resident, resulting in an unobserved medication error. Resident #25, who was admitted with diagnoses including anemia, gastroesophageal reflux disease, migraines, and angina pectoris, had physician orders for several medications: Topamax, Protonix, Isosorbide mononitrate, and ferrous sulfate. A pharmacy recommendation dated 08/02/24 advised considering holding or discontinuing these medications if crushing became necessary long-term, which was agreed upon and signed by the physician. However, during an interview, LPN #167 revealed that she crushed all of Resident #25's medications because the resident would spit out whole medications, and she was unaware that these medications should not be crushed. A review of Medscape confirmed that these medications should be swallowed whole and not split, crushed, or chewed.
Failure to Ensure Resident Free from Unnecessary Antibiotics
Penalty
Summary
The facility failed to ensure a resident was free from unnecessary medications, specifically regarding the use of a long-term antibiotic without an adequate indication. The resident, who was admitted with diagnoses including dementia with behavioral symptoms, major depressive disorder, and anxiety, did not have a diagnosis of chronic urinary tract infections (UTI). Despite this, the resident was prescribed various antibiotics over a period of time for UTIs, and eventually placed on a daily antibiotic prophylaxis without a current UTI diagnosis or a stop date for the medication. The decision to place the resident on prophylactic antibiotics was influenced by the resident's daughter, who requested it due to the resident's history of diarrhea when on antibiotics. The facility's Infection Disease Nurse did not complete a Time Out Sheet, which is a form used to address overuse of medication, because the family requested the antibiotic. The nurse acknowledged that cephalexin, the antibiotic prescribed, is not indicated for prolonged use. The facility's policy on Antibiotic Stewardship requires that antibiotic orders include specific elements such as the drug name, dose, frequency, duration of treatment, and indication of use, which were not adhered to in this case. Additionally, information from Medscape indicated that prolonged use of cephalexin could lead to fungal or bacterial superinfection, highlighting the importance of adhering to proper antibiotic stewardship practices.
Failure to Prime Insulin Pen Leads to Medication Error
Penalty
Summary
The facility failed to ensure proper insulin administration procedures were followed, resulting in a significant medication error for a resident. The resident, who was cognitively intact and had a medical history including type two diabetes, was prescribed insulin injections as part of their treatment plan. During an observation, an LPN administered insulin using a Novolog FlexPen without priming it as per the manufacturer's instructions. The LPN checked the resident's blood sugar, which was 208, and determined that 4 units of insulin were required according to the sliding scale. However, the LPN did not prime the insulin pen with two units before administering the dose, which is a necessary step to ensure accurate dosing and prevent air bubbles from affecting the insulin delivery. The LPN admitted during an interview that she was unaware of the need to prime the insulin pen before each use. The package insert for the Novolog FlexPen clearly states the requirement to prime the pen with two units of insulin before each injection to ensure proper function and dosage accuracy. This oversight in following the manufacturer's guidelines led to a significant medication error, affecting the resident's insulin administration and potentially impacting their diabetes management.
Failure to Follow Prescribed Menu for Pureed Diets
Penalty
Summary
The facility failed to adhere to the prescribed menu for residents on pureed diets, affecting three residents. During an observation, a staff member was seen serving meals without a spreadsheet to indicate correct portion sizes. The staff member used a blue-handled scoop, which portions out one quarter cup, instead of the required grey-handled scoop that portions out one half cup, as per the facility's spreadsheet. Additionally, the staff member did not serve any bread to the residents, stating that the facility does not serve bread to puree diets because it clumps. The menu for the day included Italian chicken breast, AuGratin potatoes, cauliflower, dinner roll, and apple cake, but the portion size for the dinner roll was not specified for the pureed diet.
Infection Control Deficiencies During Medication Administration
Penalty
Summary
The facility failed to adhere to proper infection control practices during medication administration, affecting two residents. For Resident #1, who had a diagnosis of MRSA and was on contact isolation, the LPN did not wear a gown before entering the room to administer IV medication through a PICC line. This was contrary to the facility's policy, which required wearing a disposable gown upon entering a contact precaution room to prevent the transmission of microorganisms. For Resident #15, the LPN used the same glucometer for multiple residents without proper disinfection between uses. After checking the resident's blood sugar, the LPN cleaned the glucometer with an alcohol pad, which was not in line with the facility's policy that required reusable equipment to be cleaned and disinfected or sterilized between residents according to manufacturers' instructions. This practice could potentially lead to cross-contamination among residents.
Failure in Antibiotic Stewardship for a Resident
Penalty
Summary
The facility failed to conduct an ongoing review for antibiotic stewardship, affecting one resident out of five reviewed for this issue. The resident, who was admitted with diagnoses including dementia with behavioral symptoms, major depressive disorder, malnutrition, cognitive communication deficit, and anxiety, did not have a diagnosis of chronic urinary tract infections (UTI). Despite this, the resident was prescribed multiple antibiotics over a short period for UTIs, including Cipro, Microbid, and Amoxicillin, without a clear indication of a UTI diagnosis. Additionally, the resident's daughter requested antibiotic prophylaxis due to past experiences of diarrhea when on antibiotics, leading to the prescription of Cephalexin for UTI prevention without a stop date or a discussion with the doctor about discontinuing the antibiotic. The Infection Disease Nurse did not complete a Time Out Sheet, which is a form used to address overuse of medication, because the family requested the antibiotic. The facility's policy on antibiotic stewardship requires prescribers to include specific elements in antibiotic orders, such as drug name, dose, frequency, duration, route of administration, and indications of use. However, this policy was not followed in the case of the resident, as the Cephalexin prescription lacked a stop date and was not indicated for prolonged use. The review of Medscape information confirmed that prolonged use of Cephalexin is associated with risks of fungal or bacterial superinfection.
Failure to Schedule RN for Required Hours
Penalty
Summary
The facility failed to ensure that a Registered Nurse (RN) was scheduled for at least eight hours every day, as required by their policy. This deficiency was identified during a review of nursing schedules and timecards, which revealed that no RN was scheduled or worked on September 1, 2024. An interview with the Administrator on September 4, 2024, confirmed the lack of RN coverage on that date. The facility's policy, dated August 2022, mandates that an RN provides services for at least eight hours every 24 hours, seven days a week, with the possibility of more hours depending on resident acuity needs. This oversight had the potential to affect all 54 residents residing in the facility.
Latest citations in Ohio
A resident with intact cognition receiving Medicare Part A skilled services for metabolic encephalopathy had services discontinued while benefit days remained, but the facility did not issue the required Skilled Nursing Facility Advance Beneficiary Notice (SNF ABN). The Social Services Director later confirmed that no SNF ABN was provided and reported she believed only a Notice of Medicare Non-Coverage (NOMNC) was needed when all skilled services were stopped. This practice conflicted with the facility’s written policy, which required SNF ABNs to be issued when extended care items or services were initiated, reduced, or terminated due to expected non-coverage by Medicare.
Surveyors identified that the facility exceeded the acceptable medication error rate when two residents with type 2 DM received insulin doses that were not administered according to orders or manufacturer instructions. In two separate observations, an LPN administered Novolog and another LPN administered insulin glargine and insulin lispro without priming the insulin pens, and the insulin lispro and Novolog were given after the residents had already consumed a significant portion of their breakfast meals, despite orders for administration before meals. Manufacturer information for both insulin products required priming before each injection to ensure accurate dosing, and facility policy required medications, including insulin, to be administered safely, timely, and in accordance with prescriber orders and specified time frames.
Surveyors found that the facility failed to document tray line food temperatures for multiple meals served from two dining room kitchenettes, despite having a “Trayline Taste & Temperature Log” and a policy requiring food to be stored, prepared, distributed, and served according to professional food safety standards. Review of logs showed repeated missing entries for breakfast, lunch, and dinner services in both the Harrison and McClellan dining areas, and the Senior Director of Culinary Services confirmed that temperatures had not been recorded for those meals, potentially affecting all residents receiving meals from those kitchenettes.
The facility failed to conduct and document required periodic care conferences for two residents, despite multiple comprehensive, quarterly, and significant change MDS assessments and a policy requiring periodic care conferences with resident and/or family participation. One resident with Parkinson’s disease, post-stroke hemiplegia, TIA, DMII, and depression had only two documented care conferences over a year, while another resident with aphasia, cerebrovascular disease, DMII, gait difficulty, coagulation defect, depression, and muscle weakness had no documented care conferences in the past year, aside from a declined invitation to the representative. The UCC confirmed that care conferences were expected to occur quarterly and that no additional documentation existed for either resident.
A resident with Alzheimer's disease and type II DM, who required extensive assistance with ADLs and was receiving scheduled Lantus and sliding-scale Humalog, experienced a severely elevated blood glucose level. The on-call provider was notified and ordered an additional dose of lispro insulin with a directive to recheck the blood glucose after administration. Nursing staff administered the extra insulin but did not document any follow-up blood glucose check, and the DON confirmed that this reevaluation was required by the facility's abnormal blood glucose policy and was not completed or documented.
A resident with Parkinson’s disease, dementia, and hypothyroidism was prescribed levothyroxine once daily along with other medications. A consultant pharmacist’s monthly drug regimen review recommended that levothyroxine be given in the morning on an empty stomach, 30–60 minutes before food, per manufacturer instructions. The medical record contained no documented physician response to this recommendation, and the MAR showed the drug scheduled for morning administration while the resident was observed eating breakfast and receiving the medication at the same time. An LPN confirmed administering levothyroxine during the meal, and the DON verified there was no documentation explaining whether or why the pharmacist’s recommendation was or was not followed, resulting in a failure to act on and document the identified irregularity.
A resident with severe cognitive impairment, multiple comorbidities, documented gait and balance abnormalities, and a high fall risk was care planned and assessed by therapy to require contact guard assistance and use of a gait belt for transfers and ambulation. While being assisted by a CNA from a recliner to the bathroom with a walker, the CNA did not apply a gait belt, even though the resident had a known tendency to lean backward when standing. As the CNA reached to open the bathroom door, the resident lost balance and fell backward, striking the back of the head, and was later found by an LPN without a gait belt in place, contrary to the facility’s gait belt policy and the resident’s assessed needs.
A resident with CKD stage five requiring peritoneal dialysis (PD) was admitted with pre-admission physician orders for three daily PD exchanges and monitoring for peritonitis (fever, abdominal pain, cloudy effluent), but these monitoring orders were not entered into the facility’s physician orders. The care plan referenced PD and general monitoring but did not specifically address peritonitis monitoring. Paper PD flowsheets showed incomplete and inconsistent documentation of exchanges and resident condition, including missing condition/comments for individual treatments and no record of one ordered PD exchange. The PD cycler flowsheet lacked effluent descriptions on multiple days. The PD nurse reported facility staff were expected to monitor effluent and symptoms, and the DON confirmed the absence of specific peritonitis monitoring orders, lack of an order for the PD cycler, and documentation gaps, despite a facility policy requiring ongoing assessment and monitoring for complications before, during, and after dialysis treatments.
A nurse was observed preparing multiple oral medications for a resident with depression, traumatic brain injury, anxiety, and impaired cognition by pushing tablets and capsules from unit-dose cards directly into her ungloved hand and then using her fingers to place them into a medication cup. In a follow-up interview, the RN confirmed this practice and acknowledged that the correct procedure is to dispense medications directly from the card into the cup, contrary to the facility’s medication administration policy requiring adherence to good nursing principles and practices.
A resident with Alzheimer’s disease, diabetes, anxiety, significant ADL dependence, and behavioral symptoms was observed seated in a chair positioned against the nursing station with a locked wheelchair placed directly in front, also against the nursing station, effectively restricting movement. An LPN confirmed both wheelchair wheels were locked and that it should not have been placed there, while a CNA stated she had positioned the wheelchair to prepare for lunch, was unable to complete the transfer, and left it in place, acknowledging this was wrong. This arrangement conflicted with the facility’s restraint policy, which prohibits physical restraints except when alternatives are ineffective for treating a medical symptom and defines restraints as devices adjacent to the body that cannot be easily removed and that restrict freedom of movement or access to the body.
Failure to Issue Required SNF ABN When Discontinuing Medicare Part A Services
Penalty
Summary
The deficiency involves the facility’s failure to issue a Skilled Nursing Facility Advance Beneficiary Notice (SNF ABN) when Medicare Part A services were discontinued for a resident who still had available benefit days. The resident was admitted with a diagnosis of metabolic encephalopathy and had intact cognition per the Minimum Data Set assessment. The facility’s own SNF Beneficiary Notification Review documented that Medicare Part A skilled services began on 02/11/26 and the last covered day was 03/11/26, and that the facility initiated discharge from Medicare Part A services before the resident’s benefit days were exhausted. Despite this, no SNF ABN was provided to the resident or the resident’s representative. During interviews, the Social Services Director stated that the SNF ABN was issued hours prior to the last covered day but, upon reviewing her files, confirmed that no SNF ABN had actually been issued for this resident. She further explained that she believed an SNF ABN was only required if one skilled service remained and that if all skilled services were being discontinued, only the Notice of Medicare Non-Coverage (NOMNC) needed to be issued. The Administrator, however, stated that a resident should always receive both a SNF ABN and a NOMNC when Medicare Part A services are discontinued and benefit days remain. Review of the facility’s written policy dated 03/28/23 showed that the facility was required to issue SNF ABNs for initiation, reduction, or termination of extended care items or services when Medicare payment was not expected, which did not occur in this case.
Plan Of Correction
This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be inadmissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as its allegation of substantial compliance as of 05/29/2026 F-0582 Corrective action for resident/s: On 5/14/26 Resident #34 was informed of rights and responsibilities related to Advanced Beneficiary Notice and voiced understanding of information for future reference by administrator. Identification of other residents who may be affected: Any resident receiving skilled services from nursing or therapy services. The Administrator audited all residents who were discharged from skilled services in the past 30 days to ensure they were issued a Notice of Non-Coverage and Advanced Beneficiary Notice on 5/29/26. No non-compliance was noted. Measures for systemic change: On 5/14/2026 Business Office Manager, Director of Rehab, Minimum Data Set nurse, Director of Nursing and Social Services Director were educated on proper procedure of issuing of Notice Of Medicare Non Coverage and Advanced Beneficiary Notice by administrator. All upcoming discharges from skilled services will be reviewed weekly at Utilization Review meeting to ensure notices will be delivered timely. How Corrective Action will be monitored: Administrator or designee to complete audits of all residents being discharged from skilled services to ensure they were issued a Notice of Non-Coverage and Advanced Beneficiary. This audit will be completed weekly x 4 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance 5/29/26
Insulin Administration Errors and Failure to Prime Insulin Pens
Penalty
Summary
The deficiency involves the facility’s failure to maintain a medication error rate below 5%, with surveyors identifying 3 errors out of 28 medication administration opportunities, resulting in a 10.71% error rate. For one resident with type 2 diabetes mellitus and moderate cognitive impairment, the physician’s order directed Novolog insulin 10 units via subcutaneous pen-injector to be given before meals. During an observed medication pass, the LPN administered 10 units of Novolog insulin without priming the pen and did so after the resident had already consumed approximately 50% of the breakfast meal. The LPN later confirmed she did not prime the pen and acknowledged that the insulin was ordered to be administered prior to meals. Manufacturer instructions for the Novolog FlexPen specified that an air shot (priming) must be performed before each injection to ensure proper dosing. Another resident, also diagnosed with type 2 diabetes mellitus and with intact cognition, had orders for insulin glargine 35 units subcutaneously twice daily and insulin lispro 20 units subcutaneously before meals, plus 12 units subcutaneously if blood glucose was between 251 mg/dL and 300 mg/dL. During an observed medication administration, an LPN administered 35 units of insulin glargine and 32 units of insulin lispro without priming the insulin pens and after the resident had consumed approximately 90% of the breakfast meal, despite orders for insulin lispro to be given before meals. The LPN later stated she could not remember if she had primed the pen and acknowledged that the insulin was ordered to be administered prior to meals. Manufacturer information for insulin lispro stated that the pen must be primed before each injection to confirm insulin delivery and remove air, and that failure to prime could result in too much or too little insulin. The DON confirmed the expectation that insulin be administered as ordered, including priming each pen with two units before dialing the prescribed dose, and facility policy required medications, including insulin, to be administered safely, timely, and in accordance with prescriber orders and required time frames.
Plan Of Correction
This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be inadmissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as an allegation of substantial compliance as of 5/29/2026. F-0759 Corrective action for resident/s: Residents #21 and #22 were assessed and evaluated by nurse and Director of Nursing 5/14/26. Resident #21 and #22 both denied any adverse effects and none were noted upon assessment by the Director of Nursing on 5/14/2026. Notification made to physician on 5/14/2026. LPN # 2 competency Eval on insulin administration with the Director of Nursing completed 5/14/2026. Identification of other residents who may be affected: Diabetic residents on assignment of LPN #2/station 2 have the potential to be affected and were assessed by the DON/Designee on 5/14/26 and found to be within normal limits. Measures for systemic change: All Nurses were educated by the Director of Nursing on the steps for Insulin administration per competency, diabetes clinical protocol policy, Medication and treatment orders policy, administering medications policy, and Obtaining fingerstick Glucose Level policy On 5/14/2026. How Corrective Action will be monitored: Director of Nursing and Assistant Director of Nursing will complete insulin administration audits on 5 nurses. This audit will be completed weekly x 4 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance: 5/29/2026
Failure to Document Tray Line Food Temperatures in Dining Room Kitchenettes
Penalty
Summary
The deficiency involves the facility’s failure to document tray line food temperatures for meals served from the Harrison and McClellan Dining Room kitchenettes, as required by professional standards for food service safety and the facility’s own policy. Review of the “Trayline Taste & Temperature Log” (revised September 2018) showed missing temperature documentation for multiple meals from the Harrison Dining Room kitchenette, including dinner on 03/30/26 and 03/31/26, lunch and dinner on 04/01/26 and 04/02/26, dinner on 04/07/26, and lunch and dinner on 04/08/26 and 04/10/26. The Senior Director of Culinary Services confirmed during interview that tray line food temperatures were not documented on the log for these meals. Similarly, review of the same log for the McClellan Dining Room kitchenette revealed that tray line food temperatures were not documented for dinner on 04/01/26, breakfast and lunch on 04/02/26, and lunch and dinner on 04/07/26. The Senior Director of Culinary Services also verified these omissions during interview. The facility census at the time was 27 residents, and the governing “Food and Nutrition” policy, approved on 09/07/21, stated that the facility must store, prepare, distribute, and serve food in accordance with professional standards for food service safety.
Plan Of Correction
F812 The facility will continue to ensure food temperatures are completed before meals are served for all residents. To ensure compliance with this standard the following measures have been taken: 1. Immediately 4/15/26 culinary supervisor #224 was re-educated by Dietary Manager to this standard and policy "Food and Nutrition" which includes documentation of food temperatures. 2. All dietary staff have been re-educated to the standard and policy "Food and Nutrition" during the month of April 2026. 3. Audits of food temperature documentation to be completed by Dietary Manager 4 x per week for 4 weeks then weekly for 4 weeks. 4. Administrator to validate audits/compliance and provide additional training as needed. Administrator will present to QAPI committee for ongoing monitoring and further direction.
Failure to Conduct and Document Required Care Conferences
Penalty
Summary
The deficiency involves the facility’s failure to complete and document comprehensive care conferences at required intervals in accordance with care plan regulations and facility policy. For one resident with Parkinson’s disease with dyskinesia, cognitive communication deficit, hemiplegia and hemiparesis following cerebral infarction, transient cerebral ischemic attack, type II diabetes mellitus, and major depressive disorder, the record showed multiple MDS assessments over a one-year period, including annual, quarterly, and significant change assessments. However, only two care conferences were documented during the last 12 months, despite the expectation that care conferences be conducted quarterly with the resident and family when possible. The Unit Care Coordinator confirmed that no additional care conference documentation existed for this resident beyond the notes dated 04/21/25 and 01/02/26. A second resident, with diagnoses including aphasia following cerebrovascular disease, cerebral infarction, type II diabetes mellitus, unsteadiness on feet, difficulty in walking, coagulation defect, depression, and muscle weakness, also had multiple MDS assessments completed over the review period, including quarterly and annual assessments. The record contained a note that a care conference was offered to the resident’s representative, who declined to attend, but there was no documentation of any care conferences for the most recent 12 months. The Unit Care Coordinator confirmed that no other care conference documentation was available for this resident. Facility policy stated that periodic care conferences involving the resident, family, and the interdisciplinary team are part of the care planning process, but the required periodic care conferences and corresponding documentation were not completed for these two residents.
Plan Of Correction
THIS PLAN OF CORRECTION SERVES AS BERKELEY SQUARE'S CREDIBLE ALLEGATION OF SUBSTANTIAL COMPLIANCE AS OF June 1, 2026. Without admitting or denying the validity or existence of the alleged deficiencies, Berkeley Square provides the following Plan of Correction: F657 The facility will continue to document completion of care conferences at the required intervals for all residents, including residents #04 & #15. To ensure compliance with this standard the following measures have be taken: 1. The social service designee and the inter- disciplinary team were re-educated by the administrator to the facility policy "Care Conference" on 4/29/26 and verbalized understanding. 2. Care conferences for resident #04 and resident #15 were conducted on or before 4/29/2026 by the interdisciplinary team. 3. Review of all other residents was conducted by the social service designee to validate and ensure that care conference schedule is up to date with timely care conferences scheduled for them on 4/15/2026. Audits of care conferences to be completed weekly for four weeks and then monthly after that by the social service designee. Documentation of the care conference including any identified concerns in the medical record. Administrator to validate audits/compliance and provide additional training as needed. Administrator will present results of these audits to QAPI committee for ongoing monitoring and further direction.
Failure to Reevaluate Blood Glucose After Treatment for Hyperglycemia
Penalty
Summary
The facility failed to ensure that a resident with diabetes received treatment in accordance with professional standards of practice when nursing staff did not reevaluate the resident's blood glucose after treatment for severe hyperglycemia. The resident, admitted with diagnoses including Alzheimer's disease, type II diabetes mellitus, and depression, had physician orders for Humalog insulin on a sliding scale before meals, Lantus insulin 25 units daily, and lisinopril 5 mg daily. The resident required extensive assistance with activities of daily living, including transfers, toileting hygiene, eating, and bathing. On the evening in question, the resident's blood glucose was documented as 532 mg/dL, and the on-call provider was notified. The provider gave a new order to administer an additional 8 units of lispro (Humalog) and to recheck the blood glucose in 30 minutes. The electronic medication administration record showed that the blood glucose of 532 mg/dL was obtained at 9:00 p.m. and that the additional 8 units of lispro were administered at 9:21 p.m. However, there was no documentation in the resident's chart that the blood glucose was rechecked after the additional insulin was given. In an interview, the DON confirmed there was no evidence of reevaluation and verified that, according to the facility's "Abnormal Blood Glucose Procedure" policy, the resident should have been reevaluated and that the evaluation step should have been included in the progress note documentation.
Plan Of Correction
F684 The facility will continue to ensure all residents, including #03, receive treatment in accordance with professional standards of practice and reevaluated for hyperglycemia. To ensure compliance with this standard the following measures have been taken: 1. The director of nursing assessed resident #03, reviewed documentation and orders and found no ill effects immediately 4/16/26. 2. All licensed nurses were re-educated to facility policy "Blood Glucose Monitoring" by the Director of Nursing/designee in April 2026. 3. Audits of like-residents that require blood sugar checks to be completed by the director of nursing/designee two times a week for 4 weeks and then monthly after that to validate correct follow through when there is abnormally high blood glucose result. The Administrator will bring results of these audits to the QAPI committee for ongoing monitoring and further direction.
Failure to Act on Pharmacist Drug Regimen Recommendation for Thyroid Medication
Penalty
Summary
The deficiency involves the facility’s failure to ensure that pharmacy recommendations from the monthly drug regimen review were acted upon and documented for a resident. The resident was admitted with diagnoses including Parkinson’s disease, dementia, and hypothyroidism, and had current physician orders for levothyroxine 150 mcg once daily, buspirone 50 mg twice daily, and losartan 100 mg once daily. A medication regimen review dated 11/25/2025 included a consultant pharmacist recommendation that levothyroxine be administered consistently in the morning on an empty stomach, at least 30–60 minutes before food, per manufacturer instructions. There was no specific physician response in the medical record to this recommendation, and the facility’s policy stated that consulting pharmacist reviews are sent to nursing and addressed with the primary care provider or consulting specialist for review and follow-up. Review of the resident’s medication administration record for April 2026 showed levothyroxine scheduled for 9:00 a.m. On observation, the resident was seen eating breakfast in the dining area at 8:03 a.m., and an LPN reported administering the levothyroxine 150 mcg to the resident while the resident was in the dining area eating breakfast. The DON confirmed there was no evidence in the resident’s medical record explaining why the consultant pharmacist’s recommendation from 11/25/2025 was or was not acted upon. This lack of documented physician review and action on the pharmacist’s identified irregularity constituted noncompliance with the drug regimen review requirements.
Plan Of Correction
F756 The facility will continue to ensure the pharmacy recommendations from the monthly drug regimen review by a licensed pharmacist are acted upon for all residents, including #08. To ensure compliance with this standard the following measures have been taken: 1. Resident #08 was assessed by the registered nurse and med review completed by 4/28/26. After review of resident's drug regime's, it was discovered that resident #8 had 2 separate medication recommendations on the same form, to be reviewed by two separate practitioners, pharmacy has been instructed and agreed to separate meds on individual forms. 2. Licensed nurses re-educated to facility policy "Drug Regimen Review" by Director of nursing/designee in April 2026 and no later than 5/8/26. Licensed nurses are responsible for ensuring the reviews and recommendations are given to the physician for timely review. 3. Review of all other current residents Drug Regimen orders completed by Director of nursing/designee on 4/16/26 to ensure recommendations were followed up on/reviewed by the physician and address concerns if needed. 4. Audit of drug regime recommendations, pharmacy recommendations, and physician follow up to be completed weekly for four weeks by the Director of nursing/designee. Administrator will present results of these audits to the QAPI committee for ongoing monitoring and further direction.
Failure to Use Required Gait Belt During Ambulation Resulting in Resident Fall
Penalty
Summary
The deficiency involves the facility’s failure to ensure that a required gait belt was used while assisting a high fall‑risk resident with ambulation, resulting in a fall with head injury. The resident had multiple diagnoses including metabolic encephalopathy, hypertension, osteoarthritis, muscle weakness, gait and mobility abnormalities, major depressive disorder, anxiety, and visual hallucinations. Admission and subsequent MDS and fall risk assessments documented that the resident was severely cognitively impaired, required moderate to maximal assistance with transfers and ambulation, could not independently come to a standing position, exhibited loss of balance while standing, used an assistive device, and had decreased muscle coordination. The resident had a history of falls prior to admission and was assessed as being at high, later moderate, risk for falls. The resident’s fall care plan identified her as at risk for falls and included interventions such as providing maximum to moderate assistance with transfers and walking short distances, use of a walker and wheelchair, and following the facility’s fall protocol. Therapy notes and care conference documentation indicated that the resident leaned backwards when standing, required contact guard to minimal assistance for bed mobility and transfers, and needed constant verbal cueing for safe sequencing during toilet transfers. The physical therapist confirmed that the resident was to use a gait belt with staff when ambulating, and the DON verified that therapy had assessed the resident as requiring contact guard assistance and a gait belt for ambulation and transfers. On the day of the incident, a CNA was assisting the resident from her recliner to the bathroom using a walker. The CNA walked beside the resident, providing guidance and support, and reported having a hand on the resident while assisting her. As they approached the bathroom door, the CNA reached for the doorknob to open it, and at that moment the resident began to lose her balance and fell backwards to the floor, striking the back of her head. The nurse who responded found the resident on her back at the foot of the bed with her feet near the bathroom, noted a red raised area on the back of the head, and documented that the resident was not wearing a gait belt and that the gait belt was on the dresser. In the facility’s investigative summary and in interviews, the CNA acknowledged that she did not have a gait belt on the resident while ambulating her, despite the resident’s assessed need for hands‑on assistance and gait belt use per facility policy and the resident’s care and therapy plans.
Failure to Implement PD Orders and Monitor Resident Receiving Peritoneal Dialysis
Penalty
Summary
The deficiency involves the facility’s failure to implement pre-admission physician orders for peritoneal dialysis (PD) and to provide ongoing monitoring for a resident with chronic kidney disease (CKD) stage five who required PD. Pre-admission orders dated 11/14/25 specified three daily PD exchanges at 6:00 A.M., 2:00 P.M., and 10:00 P.M., and directed staff to monitor for signs and symptoms of peritonitis, including fever, abdominal pain, and cloudy effluent. These monitoring orders were not entered into the facility’s physician orders. The resident’s care plan noted the need for PD and included general monitoring interventions (labs, signs of bleeding, bacteremia, septic shock, and significant vital sign changes), but did not specifically address the ordered monitoring for peritonitis. Review of PD documentation showed incomplete and inconsistent charting of treatments and resident condition. The paper peritoneal flowsheet had columns for time of PD and condition/comments, including instructions to call the nurse immediately for cloudy fluid, abdominal pain, or fever. However, the first entry on 11/15/26 at 2:00 P.M. only noted that the PD nurse completed the exchange, and the 10:00 P.M. entry that day had no condition/comment documentation. Subsequent days (11/16/25, 11/17/25, and 11/18/25) contained only one condition/comment entry per day rather than for each exchange, and there was no documentation that the 6:00 A.M. PD on 11/18/25 was completed. The PD cycler flowsheet starting 11/19/25 lacked any description of the effluent on multiple days. The PD nurse from the dialysis company stated facility staff were expected to monitor effluent for cloudiness and assess for abdominal pain and fever, and the DON confirmed there was no electronic physician order for peritonitis monitoring or for use of the PD cycler, that the paper charting did not allow for effluent description or symptom documentation for each treatment, and that PD was not documented at one ordered time. The facility’s dialysis policy required ongoing assessment and monitoring for complications before, during, and after treatments, which was not reflected in the documentation for this resident.
Improper Infection Control During Medication Administration
Penalty
Summary
Surveyors identified a deficiency in infection prevention and control related to medication administration for Resident #29. The resident was admitted on 02/28/14 with diagnoses including depression, traumatic brain injury, and anxiety, and had impaired cognition per a quarterly MDS assessment. During an observation on 03/25/26 at 6:58 A.M., RN #281 prepared the resident’s medications by removing an Amoxicillin-Pot Clavulanate tablet from the medication card and pushing it directly into her ungloved hand, then using her fingers to place the pill into a medication cup. The same process was observed for multiple other medications, including Escitalopram Oxalate, Furosemide, Sennosides, Lyrica, and Vitamin D, each being pushed from the card into the RN’s ungloved hand and then transferred by her fingers into the medication cup before administration to Resident #29. In a subsequent interview at 7:27 A.M. the same day, RN #281 confirmed she had placed each medication into her ungloved hands prior to administration and acknowledged that the proper procedure was to push the pills directly from the card into the medication cup. Review of the facility’s “Medication Administration – General guidelines” policy, revised 10/08/25, stated that medications are to be administered in accordance with good nursing principles and practices. This practice failure was cited as a deficiency under Complaint Number 2681777.
Improper Use of Wheelchair as a Physical Restraint
Penalty
Summary
Surveyors identified a deficiency related to the facility’s failure to ensure a resident was free from physical restraints. Resident #7, admitted with diagnoses including Alzheimer’s disease, diabetes mellitus, and anxiety disorder, was documented on a recent MDS as rarely understood and dependent for ADLs except eating. The resident ambulated independently on the unit without an assistive device and had documented verbal and other behaviors occurring one to three days during the look-back period. The care plan noted the resident had potential to be physically aggressive, chase staff, throw objects, and be combative with care, with interventions such as offering choices, administering medications as ordered, and intervening early when agitation occurred. During an observation and interview, Resident #7 was found sitting in a chair with the right arm of the chair positioned against the nursing station and a wheelchair placed directly in front of him. The left arm of the wheelchair was also against the nursing station, and both wheelchair wheels were locked, creating a barrier that appeared to restrain the resident, who was sleeping with his knees touching the locked wheelchair. An LPN confirmed both wheelchair wheels were locked and that the wheelchair should not have been placed in front of the resident. A CNA reported she had placed the wheelchair there in preparation to get the resident up for lunch, was unable to transfer him, and left the wheelchair in that position, acknowledging it was wrong to keep it there. The facility’s physical restraint policy stated that physical restraints are not used except when alternatives are not appropriate or effective for treating a medical symptom and defined physical restraints as any device attached or adjacent to the body that the individual cannot easily remove and that restricts freedom of movement or access to the body.
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