Above average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Masternick Memorial Health Care Center during CMS and state inspections, most recent first.
The facility failed to charge a reasonable fee for electronic medical records requested by a resident’s legal representative. A resident with respiratory failure, anemia, and metastatic lung cancer had a son with POA who requested records electronically and received the first set via email. After a second electronic request, the facility issued two invoices totaling over several hundred dollars based on a per-page fee schedule and refused to send the second set of records until both invoices were paid, despite Ohio law capping charges for digital or electronically transmitted records at a fixed amount for authorized requestors.
A resident with dementia and severe cognitive impairment, who lived on a secured memory care unit and wore a Wanderguard, was last seen going to their room and closing the door after breakfast. The resident broke the safety screw on the bedroom window, removed the screen, and exited through the window without staff awareness. The resident, who was typically calm, cooperative, and independent with most ADLs, was later found by police and EMS several miles from the facility and returned, illustrating a failure to prevent elopement and ensure adequate supervision.
A resident's gold chain with a cross went missing after a CNA removed it due to neck irritation and placed it on the bathroom sink. The necklace was later moved to the nightstand and disappeared. The facility failed to report the misappropriation to the state agency as required by their policy.
A facility failed to thoroughly investigate a resident's missing gold chain, involving a CNA who last handled the item. The investigation did not include interviews with other residents, contrary to facility policy. The Administrator did not file a required Self-Reported Incident with the state agency.
Unreasonable Fees Charged for Electronic Medical Record Requests
Penalty
Summary
The deficiency involves the facility charging an unreasonable fee for a resident representative’s request for medical records, in violation of Ohio Revised Code (ORC) 3701.742. The resident involved had acute and chronic respiratory failure with hypoxia, anemia, and metastatic lung cancer, with mild cognitive impairment and a need for moderate assistance with all ADLs. His son, who held financial and medical POA and was involved in his care and discharge planning, requested medical records electronically using the facility’s form. The first request was submitted and the records were sent electronically within a few days. The son later requested additional records electronically, again specifying he only wanted electronic copies. Following these requests, the facility generated two invoices for the son, one for the first set of records already provided and one for the second set requested, totaling over $600–$800 based on the facility’s fee schedule of per-page charges. The Regional Quality Assurance Manager and Corporate Medical Records staff confirmed that the second set of records would not be sent until the invoices were paid, despite the son only requesting electronic records. The facility’s policy referenced charging for photocopies in accordance with ORC 3701.742, but the applicable ORC provision limited the total cost for access to or electronic transmission of digital records, and all related services, to no more than fifty dollars when requested electronically by an authorized person. The facility’s invoicing and withholding of the second set of records until payment constituted the failure to charge a reasonable price for electronic medical records as required by state law.
Elopement Through Bedroom Window From Secured Memory Care Unit
Penalty
Summary
The deficiency involves the facility’s failure to prevent a cognitively impaired resident from leaving the building without staff knowledge. The resident had been admitted with diagnoses including dementia, hypertension, anxiety, and skin cancer, and an elopement risk evaluation completed on admission indicated the resident was not at risk for elopement. A subsequent comprehensive MDS assessment documented that the resident was severely cognitively impaired, required assistance or supervision with multiple ADLs, and was independently mobile. Despite this, the resident resided on a secured memory care unit and had a Wanderguard in place per physician orders. On the day of the incident, the resident was last observed by staff at approximately 8:40 a.m., walking to his room, lying on his bed, and shutting his door, which staff described as his normal routine. Staff reported that the resident was calm, pleasant, cooperative, and commonly stayed in his room with the door closed, and he had not expressed agitation or a desire to leave that day. At some point after being last seen, the resident broke the safety screw securing his bedroom window, removed the window screen, placed the screen under his bed, and exited the building through the window without staff awareness. The facility became aware of the elopement when an individual in the community called to report seeing the resident walking in the area, and emergency services and police were notified. The resident was located by police and EMS approximately 2.5 miles from the facility and returned. Upon return, vital signs were taken and a head-to-toe assessment was completed, with no injuries noted. The incident met the facility’s definition of elopement as the resident left a safe area without the facility’s knowledge or supervision, demonstrating a failure to ensure the environment was free from accident hazards and that adequate supervision was provided to prevent accidents.
Failure to Report Misappropriation of Resident's Property
Penalty
Summary
The facility failed to promptly report an allegation of misappropriation of personal property involving a resident's missing gold chain with a cross to the state agency. The resident, who had intact cognition, reported the necklace missing after a male CNA was in his room and offered to move items from a nightstand to the bathroom. The resident declined the offer and later noticed the necklace was missing after using the restroom. The CNA had previously removed the necklace due to irritation on the resident's neck and placed it on the bathroom sink. The necklace was later moved to the nightstand, where it disappeared. The facility's administrator spoke with the resident and his sister about the missing necklace and interviewed the CNA, who denied taking or losing the necklace. Despite the facility's policy requiring such allegations to be reported to the state agency, the administrator did not file a Self-Reported Incident (SRI) as she was unaware of this requirement. The facility's policy also mandates reporting suspected crimes to law enforcement, but this was not done in this case.
Failure to Investigate Misappropriation of Resident Property
Penalty
Summary
The facility failed to thoroughly investigate an allegation of misappropriation of property involving a resident's missing gold chain with a cross. The resident, who had intact cognition, reported the necklace missing after a male CNA was in the room and offered to move items. The resident declined the offer and later noticed the necklace was gone after using the restroom. The facility's investigation did not include interviews with other residents who might have had relevant information, focusing only on the resident and his family. The facility's policy required immediate investigation and interviews with all residents who might have details about the allegation, but this was not followed. The Administrator confirmed that the necklace was last seen on the bathroom sink and was later moved to the nightstand, where it disappeared. The Administrator also admitted to not filing a Self-Reported Incident with the state agency, as required. This deficiency was identified during a complaint investigation.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near New Middletown
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Hampton Woods Nursing Center, Inc | 4 mi | ★★★★★ | 2 | 0 |
| Center For Rehabilitation At Hampton Woods The | 4 mi | ★★★★★ | 11 | 0 |
| Greenbriar Center | 5 mi | ★★★★★ | 1 | 0 |
| Aventura At Assumption Village | 5.7 mi | ★★★★★ | 5 | 0 |
| Willow Woods Rehabilitation And Nursing | 5.7 mi | ★★★★★ | 5 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release June 2026) and official state health department websites.