Above average — CMS composite of the measures below.
The next survey window likely opens around March 2027
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Laurels Of New London The during CMS and state inspections, most recent first.
A resident with a left hand contracture had no splint, no ROM orders, and no documented contracture prevention care plan beyond basic hygiene-related interventions. Staff observed the hand contracted with no barrier between the fingers and palm, and the resident reported staff did not provide ROM or place anything between the fingers and palm. Interviews confirmed no current splint trial, no order for the vibrating device used by the resident, and no care plan for preventing further contracture.
A facility failed to implement fall interventions for a resident at risk for falls due to cognitive impairment and other conditions. The resident required assistance for toileting and had an order for a sign to remind them to call for help with transfers. However, no signage was present in the resident's room or bathroom, as confirmed by a CNA.
The facility failed to provide a notice of the bed hold policy to residents transferred to a hospital, affecting five residents with various medical conditions. Despite having intact cognition in most cases, the required notice was not given, violating the facility's policy. The Administrator confirmed that the facility was not providing this notice to residents with Medicare insurance.
A facility failed to report an alleged incident of resident abuse involving an LPN who chest-bumped a resident and made a verbal threat. Despite staff awareness, the incident was not reported to the DON or Administrator, and no SRI was completed, violating the facility's Abuse Prohibition Policy.
Failure to Implement Contracture Prevention and Management Program
Penalty
Summary
The facility failed to develop and implement a contracture prevention and management program for a resident with a documented left hand contracture. The resident was admitted with diagnoses including neuromuscular dysfunction of the bladder, peripheral vascular disease, and contracture of the left hand. The quarterly MDS showed intact cognition, impairment on one side, and no splint or brace assistance. The care plan identified the resident as having a functional ability deficit and needing assistance with self-care and mobility related to contractures to the left hand, but the interventions listed were limited to keeping fingernails trimmed and clean. Review of the physician orders showed no orders for a left hand splint or for ROM. During observation, the resident’s left hand was visibly contracted with no barrier between the fingers and palm, and the resident stated he did not have a splint, could only slightly move his fingers, and reported that staff did not provide ROM or place anything between his fingers and palm. A later observation again showed no barrier between the fingers and palm. Staff interviews confirmed there was no current splint, no attempt during the current admission to trial one, no order for the vibrating device used by the resident, and no care plan for preventing further contracture to the left hand. The facility policy stated residents may benefit from a restorative contracture prevention and management program that includes ROM or splint/brace application and removal, with goals and interventions modified as needed.
Failure to Implement Fall Interventions as Ordered
Penalty
Summary
The facility failed to implement fall interventions in accordance with physician orders for Resident #35, who was at risk for falls due to cognitive impairment, confusion, deconditioning, gait/balance problems, incontinence, safety unawareness, psychoactive drug use, and various diagnoses. The resident required substantial to maximal assistance for toileting and had an active physician order for a sign in the room and bathroom to remind them to call for help with transfers. However, during an observation on December 23, 2024, it was noted that there was no signage in the resident's room or bathroom. This was confirmed during an interview with a Certified Nurse Aide, who verified the absence of the required signs.
Failure to Provide Bed Hold Policy Notice
Penalty
Summary
The facility failed to provide a notice of the bed hold policy to residents when they were transferred to a hospital, affecting five residents. The medical records of these residents showed no documentation of the bed hold policy notice being given. The residents involved had various medical conditions, including hypertension, heart failure, diabetes, and Alzheimer's disease. Despite having intact cognition in most cases, the facility did not provide the required notice, which is a violation of their policy. The facility's policy, dated December 2016, mandates that written information about the bed hold policy be provided to residents or their representatives upon leaving for hospitalization or therapeutic leave. However, the Administrator confirmed that the facility was not providing this notice to residents with Medicare insurance. This oversight was identified during a review of medical records, staff interviews, and policy review, highlighting a systemic issue in the facility's adherence to its own policies.
Failure to Timely Report Alleged Resident Abuse
Penalty
Summary
The facility failed to report an alleged incident of resident abuse in a timely manner to the State Survey Agency, affecting one resident. The incident involved a Licensed Practical Nurse (LPN) who allegedly chest-bumped a resident out of another resident's room and made a verbal threat in response to the resident's statement. Despite multiple staff members being aware of the incident, it was not reported as abuse to the Director of Nursing (DON) or the Administrator, and no self-reported incident (SRI) was completed for the resident involved. Interviews with various staff members, including the DON, Registered Nurse (RN), and State Tested Nurse Aides (STNAs), revealed that the incident was discussed among staff but not formally reported as abuse. The facility's Abuse Prohibition Policy mandates immediate reporting of any suspected abuse to the administrator and DON, which was not followed in this case. The failure to report the incident in a timely manner represents non-compliance with the facility's policies and state guidelines.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near New London
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Elms Retirement Village Inc | 11.4 mi | ★★★★★ | 0 | 0 |
| Norwalk Memorial Home | 14 mi | ★★★★★ | 1 | 0 |
| Willows At Willard The | 14.5 mi | ★★★★★ | 10 | 0 |
| Carecore At Gaymont | 14.9 mi | ★★★★★ | 0 | 0 |
| Twilight Gardens Nursing And Rehabilitation | 15.6 mi | ★★★★★ | 10 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.