Avenue At Wooster
Inspection history, citations, penalties and survey trends for this long-term care facility in Wooster, Ohio.
- Location
- 1700 East Smithville Western Road, Wooster, Ohio 44691
- CMS Provider Number
- 366463
- Inspections on file
- 23
- Latest survey
- March 5, 2026
- Citations (last 12 mo.)
- 3
Citation history
Health deficiencies cited at Avenue At Wooster during CMS and state inspections, most recent first.
A resident with multiple comorbidities, including hemiplegia, DM2, CHF, and HTN, and an existing buttock pressure injury was ordered specific wound care and use of a low air loss mattress. On observation, the resident was found on a low air loss mattress set at the 600 lb setting, despite the resident weighing significantly less. The wound nurse confirmed the mattress should be set to the resident’s weight and that the setting had not been adjusted after inflation, contrary to manufacturer guidelines and the facility’s skin policy requiring preventive measures based on assessed risk.
A resident with multiple comorbidities, including DM, HTN, kidney disease, and PVD, who required assistance with ADLs, developed impaired skin integrity on the right forearm after spilling hot coffee. Review of the ADL and skin care plans showed no safety interventions related to this injury, and physician orders addressed only wound treatment (cleansing with NS, antibiotic ointment, open to air) without any adaptive equipment or other safety measures. The RNC confirmed that no safety interventions were implemented for the hot liquid spill injury, despite the facility’s skin policy requiring preventive measures based on assessed risk and contributing factors.
A resident with multiple comorbidities, including hemiplegia, prior CVA, type 2 DM, depression, CHF, and HTN, had a physician’s order for buttocks wound care requiring cleansing with NS, application of calcium alginate, and a dry dressing, but there were no corresponding orders or care plan interventions for Enhanced Barrier Precautions (EBP). Observation showed no EBP signage or PPE outside the room during wound care activities, and an LPN confirmed that EBPs were not implemented, despite facility policy requiring gown and gloves for high-contact care such as wound care for any skin opening requiring a dressing.
The facility failed to maintain kitchen cleanliness and proper food storage, affecting all residents. Observations revealed crumbs and debris on kitchen equipment, missing grill panels, and improperly stored food items without labels or dates. A follow-up visit found additional issues with undated food items in the freezer and refrigerator. The Dietary Manager confirmed these findings, noting prior unclean conditions.
The facility failed to address pharmacy recommendations for GDRs and non-pharmacological interventions for several residents, including a cognitively intact resident and a resident with cognitive impairment. Recommendations for reducing Buspirone and Fluvoxamine were disagreed upon without proper documentation of education or reasons for refusal. Another resident with severe cognitive impairment was receiving multiple psychotropic medications without specific justifications for disagreeing with GDRs. Additionally, an AIMS assessment was not completed upon initiation of Seroquel for a resident with moderately impaired cognition, contrary to facility policy.
A resident with dementia and moderate hearing impairment was not provided with hearing aids, as observed multiple times without the device. Staff interviews revealed the resident often misplaced personal items due to cognitive issues, and the hearing amplifiers had been missing for about a week. The facility's policy requires appropriate treatment to maintain daily living activities, which was not followed.
A facility failed to ensure pressure reducing devices were consistently used for a resident at risk of pressure injuries. Despite physician orders and documentation indicating the use of heel boots every shift, observations showed the resident without the boots. Staff interviews revealed the resident often refused the boots, but this was not documented, leading to a deficiency in pressure ulcer care.
A facility failed to maintain consistent communication with a dialysis center regarding a resident's hemodialysis treatments. The resident, dependent on renal dialysis, had missing dialysis visit notes for 14 out of 30 treatments, lacking documentation of weights, vital signs, medications, and treatment tolerance. The Unit Manager confirmed the communication lapse, violating the facility's policy on dialysis monitoring.
A resident with a history of stroke and moderate cognitive impairment was not provided with a prescribed plate guard during meals, despite having a physician's order and documentation indicating its use. Observations and staff interviews revealed a failure in the process of providing adaptive equipment, as the plate guard was not included on meal trays as required by facility policy.
The facility failed to ensure appropriate antibiotic use for three residents, leading to deficiencies in antibiotic stewardship. A resident received antibiotics for a possible UTI before lab results were available, resulting in multiple changes to the regimen. Another resident experienced a similar issue, with antibiotics started based on symptoms and a positive urine dip. A third resident received duplicate antibiotic therapy, contrary to the facility's medication management policy.
A facility failed to report an alleged abuse incident involving a resident who fell while trying to walk without a walker. The DON was reported to have raised his voice at the resident, causing distress. Despite staff and family concerns, the LNHA did not report the incident to the state agency, believing no abuse occurred. The facility's policy mandates immediate reporting of such allegations.
A facility failed to thoroughly investigate an alleged abuse incident involving a resident with multiple diagnoses, including cerebral infarction and hemiparesis. The resident fell, and concerns were raised about the DON's tone of voice during the incident. The investigation was incomplete as statements were not obtained from all relevant parties, including the nurse who reported the incident and the DON involved.
A resident with multiple health conditions fell out of a shower chair during a transfer due to inadequate fall prevention measures. The resident, who required substantial assistance, was afraid to use the seatbelt and preferred two staff members present during transfers. The facility failed to implement individualized safety measures or educate staff on the resident's needs, leading to a deficiency finding.
The facility failed to implement a comprehensive pressure ulcer prevention and treatment program, resulting in harm to residents. A resident readmitted with an open wound did not receive timely assessment or treatment, leading to a Stage III ulcer. Another resident's wound was not assessed or treated promptly, and a third resident did not receive appropriate interventions for a pressure ulcer. Facility policies on wound care and nutrition were not followed.
A resident with a venous stasis ulcer on the right heel experienced a delay in treatment due to a failure to enter the treatment order into the electronic medical records. The wound was first observed, but the necessary care was not initiated until nine days later, as confirmed by an LPN who forgot to document the order. This incident highlights a lapse in the facility's adherence to its policies on timely wound care management.
The facility failed to notify the physician or NP about significant weight loss and did not ensure the dietitian's recommendations were addressed for two residents. Both residents experienced notable weight loss, and communication lapses between the dietitian and nursing staff led to a lack of medical evaluation and intervention.
Improper Low Air Loss Mattress Setting for Resident With Pressure Injury
Penalty
Summary
The deficiency involves the facility’s failure to maintain appropriate pressure-reducing measures for a resident with an existing pressure injury. The resident was admitted with multiple diagnoses including left-sided hemiplegia, history of stroke, type 2 diabetes, depression, congestive heart failure, and hypertension, and weighed 168.3 pounds according to a weight listing. The physician’s order directed specific wound care to the buttocks, including cleansing with normal saline, patting dry, applying calcium alginate, and covering with a dry clean dressing. A progress note documented that the hospice nurse was updated on open areas to the buttock and that an air mattress had been ordered. During observation, the resident was found in bed on a low air loss mattress, but the mattress weight control knob was set at the 600-pound setting, despite the resident’s documented weight of 168.3 pounds. In an interview, the facility wound nurse confirmed that the low air loss mattress was set at 600 pounds and acknowledged that the mattress is supposed to be set according to the resident’s weight, and that once the mattress was inflated, the setting had not been adjusted to the resident’s actual weight. Manufacturer guidelines for the low air loss mattress indicated that the pressure dial is adjustable to the patient’s weight and comfort, and the facility’s skin policy stated that preventive measures would be implemented according to the resident’s assessed risk level and risk factors for skin integrity impairment.
Failure to Implement Safety Measures After Hot Liquid Spill Causing Skin Impairment
Penalty
Summary
The facility failed to implement safety measures for a resident who sustained impaired skin integrity after spilling hot liquid on the right forearm. The resident was re-admitted with diagnoses including type 2 diabetes, hypertension, kidney disease, and peripheral vascular disease, and required assistance with ADLs per the quarterly MDS. Review of the resident’s ADL care plan and impaired skin integrity care plan showed no safety interventions related to the right forearm skin impairment caused by the hot liquid spill. The facility’s skin policy stated that preventive measures would be implemented according to the resident’s assessed risk level and risk factors for skin integrity impairment. Progress notes documented that the resident’s family reported a fluid-filled discoloration on the right forearm, and the resident stated she had spilled coffee on her arm but reported no pain. Physician orders were in place for treatment of the right forearm skin impairment, including cleansing with normal saline, applying antibiotic ointment, and leaving the area open to air twice daily and PRN, but there were no orders for adaptive equipment or other safety measures related to the injury. During interview, the Regional Nurse Consultant confirmed that no safety measures or interventions had been implemented for the impaired skin integrity from the hot liquid spill and stated that sippy cups had been ordered for the resident but were not implemented.
Failure to Implement Enhanced Barrier Precautions for Wound Care
Penalty
Summary
The facility failed to implement Enhanced Barrier Precautions (EBP) for a resident with a skin wound, despite facility policy requiring gown and gloves for high-contact resident care activities such as wound care for any skin opening requiring a dressing. The resident, admitted with diagnoses including left-sided hemiplegia, history of stroke, type 2 diabetes, depression, congestive heart failure, and hypertension, had a physician’s order dated 02/28/26 for buttocks wound treatment involving cleansing with normal saline, drying, applying calcium alginate, and covering with a dry clean dressing. Record review showed no physician orders for EBPs related to this skin wound and no EBP-related interventions in the resident’s care plan. Observation revealed there was no EBP notification signage or PPE available outside the resident’s room for staff use during care, and during interview an LPN confirmed that EBPs had not been implemented for the resident’s skin wound and acknowledged that EBPs should be in place for a resident with a skin wound. This deficiency was cited under Complaint Number 2726270.
Kitchen Sanitation and Food Storage Deficiencies
Penalty
Summary
The facility failed to maintain the kitchen in a clean and sanitary manner and did not ensure proper food storage, which had the potential to affect all residents. During a kitchen tour, it was observed that the top of the oven and steamer were covered with crumbs and debris, and the grill had a missing panel. The grease in the fryer contained large clumps of crumbs, and the floor and lower back wall of the stove, oven, steamer, and grill were covered with dirt, debris, and grease. Additionally, the freezer contained open bags of onion rings and hashbrowns without labels or dates, and an unopened bag of chicken tenders and fish filets without labels or dates. These findings were verified by a staff member who acknowledged that the previous day's staff did not clean and strain the fryer. A follow-up visit revealed further issues with food storage. The freezer had an open bag of waffles and onion rings, both undated, and a carton of ice cream with no open date. The refrigerator contained an open container of hummus with an open date of nearly three weeks prior. The Dietary Manager confirmed these findings and noted that the floor and back wall of the grill, steamer, and oven were dirty upon his inspection. The facility's policy on general sanitation of the kitchen, which was undated, stated that food and nutrition services staff are responsible for maintaining kitchen sanitation and that leftovers should be used within seven days or discarded.
Failure to Address Pharmacy Recommendations and Conduct AIMS Assessment
Penalty
Summary
The facility failed to appropriately address pharmacy recommendations for gradual dose reductions (GDR) and non-pharmacological interventions for several residents. Resident #9, who was cognitively intact, was receiving Buspirone without a GDR, and the pharmacy recommended a reduction. The recommendation was disagreed upon by a Psychiatric Nurse Practitioner, citing the resident's refusal, but there was no documentation of the resident being educated about the benefits of a GDR or the reasons for their refusal. Similarly, Resident #41, who had cognitive impairment, was receiving Fluvoxamine without a GDR, and the recommendation for reduction was also disagreed upon due to the resident's refusal, without proper documentation of education or reasons for refusal. Resident #16, with severe cognitive impairment, was receiving multiple psychotropic medications, and the pharmacy recommended GDRs for Depakote and Risperidone. The recommendations were disagreed upon, with one citing family refusal and another lacking any reason. The Nurse Practitioner documented a generic note about the resident's symptoms being well-managed, but it was not specific to the medications in question. The Director of Nursing was unaware that practitioners were not documenting specific justifications for disagreeing with GDRs, contrary to the facility's policy. Additionally, the facility failed to complete an Abnormal Involuntary Movement Scale (AIMS) assessment for Resident #70 upon the initiation of the antipsychotic medication Seroquel. The resident, who had moderately impaired cognition, was receiving Seroquel for psychosis and delirium, but there were no target behaviors documented for its use. An AIMS assessment was completed over a month after the medication was started, which was confirmed by an MDS LPN as a missed requirement. The facility's policy required monitoring for adverse effects using AIMS upon initiation of psychotropic medications, which was not adhered to in this case.
Failure to Provide Hearing Aids to Resident with Hearing Impairment
Penalty
Summary
The facility failed to ensure that a resident, identified as Resident #16, was provided with necessary hearing aids or amplifiers to assist with their moderate hearing impairment. The resident, who was admitted with diagnoses including dementia with psychotic and mood disturbance, heart disease, anxiety, and depression, was observed multiple times without wearing a hearing device. The resident's care plan, dated 03/01/25, identified a risk for communication issues due to hearing deficits and dementia but did not include specific interventions regarding hearing devices. Interviews with staff and the resident's daughter revealed that the resident often misplaced personal items, including hearing aids, due to cognitive impairment. Staff members, including an LPN and a CNA, confirmed that the resident's hearing amplifiers had been missing for about a week. The MDS Nurse later found the hearing amplifiers in the resident's room and acknowledged that they had not been applied throughout the week. The facility's policy on activities of daily living mandates that residents receive appropriate treatment and services to maintain or improve their ability to conduct daily activities, which was not adhered to in this case.
Failure to Ensure Pressure Reducing Devices in Place
Penalty
Summary
The facility failed to ensure that pressure reducing devices were consistently in place for a resident at risk for developing pressure injuries. The resident, who had a history of stroke with right side hemiplegia, type two diabetes, and vascular dementia, was identified as having impaired cognition and required assistance with bed mobility, transfers, and personal hygiene. The resident's care plan included interventions such as the use of heel boots to prevent pressure injuries. However, observations over several days revealed that the resident did not have the pressure reducing boots on while in bed, despite physician orders and documentation indicating their use every shift. Interviews with staff revealed that the resident would refuse to wear the pressure reducing boots, and the refusal was supposed to be documented by the nursing staff. However, the Treatment Administration Record (TAR) inaccurately reflected that the boots were in place every shift. This discrepancy between the TAR and actual observations, along with the lack of documentation of the resident's refusal, contributed to the deficiency in providing appropriate pressure ulcer care and prevention for the resident.
Inadequate Communication with Dialysis Center
Penalty
Summary
The facility failed to ensure consistent communication between the facility and the dialysis center regarding a resident's hemodialysis treatments. The resident, who was admitted with diagnoses including hemiplegia, aphasia, convulsions, and dependence on renal dialysis, was scheduled to receive hemodialysis three times a week. However, a review of the resident's medical records from January to March revealed missing dialysis visit notes for the last 30 treatments. Specifically, 14 of these visits lacked documentation of the resident's pre-weight and dry weight, vital signs, medications administered, and how the resident tolerated the dialysis treatment. An interview with the Unit Manager confirmed the absence of dialysis communication sheets and acknowledged that adequate communication was not occurring between the facility and the dialysis center. The dialysis center was not providing the necessary visit notes to inform the facility nurse of the resident's pre-weight, dry weight, medications administered, or the resident's tolerance to the treatment. This lack of communication was in violation of the facility's Dialysis Monitoring policy, which mandates ongoing communication and collaboration with the dialysis facility regarding dialysis care and services.
Failure to Provide Adaptive Dining Equipment
Penalty
Summary
The facility failed to provide necessary adaptive dining equipment for a resident who required it to maintain independence with eating. The resident, who had a history of stroke with right side hemiplegia and moderate cognitive impairment, was observed on multiple occasions without the prescribed plate guard during meals. Despite having a physician's order for the use of a plate guard at every meal, and documentation indicating its use, the resident was not provided with this adaptive equipment during observed meal times. Interviews with staff revealed a breakdown in the process of providing adaptive equipment. The CNA confirmed that the plate guard was not available on the meal trays, and the Dietary Supervisor explained that the adaptive equipment should be placed on the tray by the kitchen staff and then attached by floor staff when serving the meal. However, this process was not followed, resulting in the resident not receiving the necessary equipment to aid in self-feeding, as outlined in the facility's policy.
Deficiencies in Antibiotic Stewardship and Medication Management
Penalty
Summary
The facility failed to ensure appropriate antibiotic administration for three residents, leading to deficiencies in antibiotic stewardship. Resident #9 was administered antibiotics for a possible urinary tract infection (UTI) before urinalysis or culture and sensitivity results were available. This resulted in multiple changes to the antibiotic regimen after the results were received, indicating a lack of adherence to the facility's antibiotic stewardship policy. Interviews with staff confirmed that antibiotics were often started based on a positive urine dip without waiting for lab results. Resident #23 experienced a similar issue, where antibiotics were initiated for a suspected UTI based on symptoms and a positive urine dip, without waiting for culture and sensitivity results. This led to a change in the antibiotic regimen once the results were reviewed, highlighting a pattern of premature antibiotic administration. Staff interviews corroborated that this practice was common, despite the facility's policy requiring lab results to guide antibiotic therapy decisions. Resident #46 received duplicate antibiotic therapy for a UTI, with both Macrobid and Ciprofloxacin being administered concurrently for five days. This was contrary to the facility's medication management policy, which requires the interdisciplinary team to review medication regimens for efficacy and potential problems. Interviews with staff confirmed that the existing antibiotic should have been placed on hold during the new antibiotic therapy, but this was not done, resulting in the resident receiving both antibiotics simultaneously.
Failure to Report Alleged Abuse Incident
Penalty
Summary
The facility failed to report an allegation of abuse involving a staff member and a resident to the state survey agency. The incident involved Resident #72, who had a history of cerebral infarction, aphasia, convulsions, major depressive disorder, anxiety, hemiplegia, and hemiparesis. On the day of the incident, Resident #72 attempted to walk without a walker and fell in the lobby. Multiple staff members witnessed the fall and reported that the Director of Nursing (DON) raised his voice at the resident, telling him he could no longer use a walker. The incident was not documented in the medical record, and the allegation was not reported to the state survey agency as required by the facility's abuse prohibition policy. Interviews with staff and family members revealed concerns about the DON's tone and behavior towards Resident #72, who was reportedly crying and scared after the incident. The Licensed Nursing Home Administrator (LNHA) was informed of the situation but did not report it to the state agency, believing that abuse had not occurred. The facility's policy requires that all alleged violations involving abuse or mistreatment be reported immediately, but this was not done in this case. The deficiency was identified during a complaint investigation under Complaint Number OH00162049.
Failure to Investigate Alleged Abuse Thoroughly
Penalty
Summary
The facility failed to thoroughly investigate an allegation of possible abuse involving a staff member and a resident. The incident involved a resident who was admitted with diagnoses including cerebral infarction, aphasia, convulsions, major depressive disorder, anxiety, hemiplegia, and hemiparesis. The resident experienced a fall, and multiple staff members provided statements regarding the incident. However, the investigation was incomplete as statements were not obtained from all relevant parties, including the nurse who reported the incident, the staff who provided care before the resident's transfer to the hospital, and the Director of Nursing (DON) involved in the incident. The facility's Abuse Prohibition policy defines abuse as willful infliction of intimidation or punishment resulting in mental anguish, including mental/emotional abuse through verbal or nonverbal conduct. Despite this policy, the investigation into the incident was insufficient. The Licensed Nursing Home Administrator (LNHA) acknowledged that statements were not collected from all necessary individuals, and the DON was not asked to provide a written statement. The report highlights concerns about the DON's tone of voice during the incident, which was perceived as stern and concerning by a staff member.
Failure to Implement Fall Prevention Measures for a Resident
Penalty
Summary
The facility failed to implement appropriate fall prevention interventions for Resident #9 after a fall incident. Resident #9, who was admitted with multiple diagnoses including acute and chronic respiratory failure, peripheral vascular disease, and osteoporosis, fell out of a shower chair while being transferred into the shower. The incident occurred when a CNA attempted to pull the shower chair over the lip into the shower stall. At the time of the fall, Resident #9 was cognitively intact and required substantial to maximum assistance with bathing. The plan of care only included sending Resident #9 to the emergency department after a fall, with no other preventive measures in place. Interviews revealed that Resident #9 was afraid to use the seatbelt on the shower chair due to concerns about tipping and preferred having two staff members present during transfers. The Director of Nursing (DON) confirmed that no additional interventions were implemented, and staff were not educated on individualized safety measures for Resident #9. The DON was unaware of Resident #9's preference for two staff members during showers, and no training was provided to address this need. The deficiency was identified during a complaint investigation, highlighting the facility's failure to provide adequate supervision and fall prevention measures for Resident #9.
Failure to Implement Pressure Ulcer Prevention and Treatment Program
Penalty
Summary
The facility failed to develop and implement a comprehensive and individualized pressure ulcer prevention and treatment program, resulting in harm to residents. Resident #54, who was at risk for developing pressure ulcers, was readmitted to the facility with an open area on the left buttock. However, the facility did not assess or describe the wound, notify the physician for treatment orders, or initiate treatment until 15 days later. This delay led to the development of a Stage III pressure ulcer requiring excisional debridement. Interviews with staff confirmed that the wound was present upon readmission, but no action was taken until much later. Resident #82's medical record revealed a similar pattern of neglect. The resident was identified with red and squishy heels and an open area on the buttocks, but there was no evidence of wound assessment, physician notification, or treatment initiation. A treatment order was eventually obtained but not implemented until three days after the wound was first identified. The facility's wound care nurse confirmed that the wound was not assessed or treated in a timely manner, and an in-service was conducted to address the lack of notification and treatment for new wounds. Resident #71 was admitted with no wounds noted, but later developed a Stage III pressure ulcer on the coccyx. The facility's policy indicated that a low air loss mattress would be appropriate for such a condition, but one was not provided. Additionally, the resident's nutritional assessment was not updated to reflect the presence of the pressure ulcer, and the dietitian admitted to copying and pasting information from a previous assessment. The facility's policies on skin measurement, pressure ulcer prevention, and nutrition and wound management were not followed, contributing to the deficiencies observed.
Delayed Wound Care Treatment for Resident
Penalty
Summary
The facility failed to implement timely treatment for a venous wound for Resident #56, who was moderately cognitively impaired and required assistance for mobility and personal hygiene. The resident had a venous stasis ulcer on the right heel, first observed on October 30, 2023, with a treatment plan involving the application of adaptic, abdominal pad, and kerlix. However, the treatment order was not entered into the electronic medical records until November 6, 2023, delaying the initiation of wound care until November 8, 2023, nine days after the wound was identified. The delay in treatment was confirmed by LPN #257, who admitted to forgetting to enter the order into the electronic medical records, preventing the nursing staff from administering the necessary care. The facility's policy required documentation and notification of new skin conditions, with treatment orders to be obtained and documented on the Treatment Administration Record. This deficiency was investigated under Complaint Number OH00157487, highlighting a lapse in the facility's adherence to its own policies regarding timely wound care management.
Failure to Address Significant Weight Loss
Penalty
Summary
The facility failed to notify the physician or nurse practitioner regarding significant weight loss and did not ensure the dietitian's recommendations for weight loss were addressed for two residents. Resident #63 experienced a significant weight loss over several months, with weights dropping from 118.0 lbs to 96.0 lbs. Despite the Registered Dietitian recommending an appetite stimulant on two occasions, these recommendations were not communicated to the physician or nurse practitioner. Both the Registered Dietitian and the Director of Nursing assumed the other had informed the physician, leading to a lack of medical evaluation and intervention for the resident's weight loss. During a meal observation, Resident #63 required cues to eat from staff, indicating potential issues with food intake that were not medically addressed due to the communication lapse. Similarly, Resident #66 experienced a significant weight loss, dropping from 331.3 lbs to 293.0 lbs. The Registered Dietitian was aware of and monitoring the weight loss and had recommended updating the resident's food preferences. However, this recommendation was not communicated to the physician or nurse practitioner. The Director of Nursing confirmed that the Nurse Practitioner was unaware of the weight loss, again due to a communication failure between the dietitian and nursing staff. The facility's policy required documented clinical basis for any significant weight change, which was not adhered to in these cases.
Latest citations in Ohio
Surveyors found that multiple hazardous storage areas, including a closet near medical records, a beauty salon used to store chemical cases, a supply room in one nursing station, a room leading to a smoking area, a housekeeping room near therapy, and a lobby storage room, lacked required self-closing or automatic-closing doors. These conditions did not comply with NFPA 101 requirements for hazardous area enclosure and had the potential to affect all residents and staff in an emergency.
Surveyors found that the facility did not conduct fire drills on every shift each quarter and did not vary drill conditions as required by NFPA 101. Record review showed that one shift lacked a documented drill for an entire quarter, and the pattern of drill times and dates did not demonstrate varied conditions. The Maintenance Director confirmed the incomplete and noncompliant fire drill schedule, which affected all residents and staff emergency preparedness.
Surveyors found that the facility did not maintain clear egress corridors as required by NFPA 101, with a TV/video cart plugged into a corridor outlet and multiple unsecured chairs placed in the hallway near resident rooms and the secured unit dining room, including directly in front of a fire extinguisher. These items projected about 29 inches into an approximately eight-foot-wide corridor and were located in front of the handrail, potentially affecting 28 residents and staff’s ability to assist in an emergency. The Maintenance Director confirmed these corridor obstructions during the survey.
A resident with intact cognition receiving Medicare Part A skilled services for metabolic encephalopathy had services discontinued while benefit days remained, but the facility did not issue the required Skilled Nursing Facility Advance Beneficiary Notice (SNF ABN). The Social Services Director later confirmed that no SNF ABN was provided and reported she believed only a Notice of Medicare Non-Coverage (NOMNC) was needed when all skilled services were stopped. This practice conflicted with the facility’s written policy, which required SNF ABNs to be issued when extended care items or services were initiated, reduced, or terminated due to expected non-coverage by Medicare.
Surveyors identified that the facility exceeded the acceptable medication error rate when two residents with type 2 DM received insulin doses that were not administered according to orders or manufacturer instructions. In two separate observations, an LPN administered Novolog and another LPN administered insulin glargine and insulin lispro without priming the insulin pens, and the insulin lispro and Novolog were given after the residents had already consumed a significant portion of their breakfast meals, despite orders for administration before meals. Manufacturer information for both insulin products required priming before each injection to ensure accurate dosing, and facility policy required medications, including insulin, to be administered safely, timely, and in accordance with prescriber orders and specified time frames.
The facility failed to maintain accurate and complete crash cart audits for multiple full-code residents. Surveyors, accompanied by the DON, found that daily crash cart checks did not include verification of supply expiration dates, and that an extension cord documented as present on several audit dates was not actually in the cart. Audit logs also conflicted with the cart’s contents by indicating that required items such as eye protection, saline, and clear plastic were present when they were not. These findings were inconsistent with the facility’s policy requiring the crash cart to be checked every 24 hours and after each use, with prompt replacement of equipment and supplies.
A resident with chronic respiratory failure on supplemental O2, COPD, and cognitive risk factors was repeatedly documented as non-compliant with the smoking policy, including going out to smoke outside designated times and retaining cigarettes and lighters provided by family. Despite prior assessments identifying this resident as unsafe to smoke without supervision, a later assessment classified the resident as safe to smoke independently without documented rationale or care plan update. The resident subsequently went outside alone with an O2 nasal cannula in place, lit a cigarette, and sustained facial burns when the cannula ignited, as observed by staff and confirmed by EMS and ED records. In a separate case, another cognitively impaired resident with a history of falls had a care-planned intervention for non-skid strips in front of a recliner, but observation and staff confirmation showed the strips were not present, despite remaining on the active fall-risk care plan.
Multiple dependent residents did not receive scheduled showers, bed baths, or shaving as outlined in their care plans and the facility’s routine care policy. One resident recovering from spinal surgery missed numerous scheduled showers over several months. Another resident who relied on staff for self-care repeatedly requested shaving but was not shaved, and visible facial hair was observed after a recent shower. A resident with chronic respiratory failure and a tracheostomy, requiring substantial/maximal assist with personal hygiene, had no documented showers for an extended period and was observed with long facial hair, which staff acknowledged should be removed during bathing or as needed. A cognitively impaired resident with ESRD and CHF, scheduled for twice-weekly showers, had multiple undocumented or missed showers and reported not getting showers despite asking aides who said they lacked time. Another cognitively intact resident with hemiplegia and multiple comorbidities, also scheduled for twice-weekly showers, had several dates where documentation showed no shower/bath/bed bath provided or no entry at all, and she reported feeling unclean and unimportant when her showers were missed.
A resident with an indwelling urinary catheter for urinary retention, and care plan interventions requiring the drainage bag to be properly secured with a dignity cover, was observed seated in a chair with the catheter drainage bag uncovered and containing visible dark yellow urine that could be seen from the hallway. Later, an LPN confirmed the catheter bag was lying directly on the floor without a dignity cover. This situation occurred despite facility policy requiring care to be provided in a manner that respects and enhances each resident’s dignity and personal privacy.
A cognitively intact resident with chronic orthopedic pain had a PRN oxycodone order, but multiple doses were signed out on the narcotic log by an RN without corresponding entries on the MAR or documented pain assessments. A CNA/med tech reported frequent problems with this RN’s narcotic counts and documentation, describing erratic behavior when handling narcotic keys. The resident reported taking oxycodone only once or twice daily and otherwise using Tylenol, which conflicted with the number of oxycodone doses signed out. The facility’s investigation found it was inconclusive whether narcotics were misappropriated or whether there was a failure of documentation, but confirmed there was no evidence that all signed-out doses were administered.
Failure to Maintain Self-Closing Doors for Multiple Hazardous Storage Areas
Penalty
Summary
Surveyors identified a deficiency related to hazardous area protection and door requirements under NFPA 101, 2012 Edition. During facility tours, they observed that multiple hazardous storage areas did not have self-closing or automatic-closing doors as required for hazardous areas such as combustible storage and chemical storage. These areas included a closet next to medical records, a beauty salon being used to store cases of chemicals, a supply room in Station #2, and the room leading to the smoking area in Station #3. On a subsequent tour, surveyors observed additional hazardous areas without self-closing doors. The housekeeping room across from therapy and the lobby storage room were both noted to lack self-closing door mechanisms. The facility census at the time was 59 residents, and the surveyors stated that this deficient practice had the potential to affect all residents and staff's ability to assist in an emergency. The Maintenance Director verified these findings at the time they were observed.
Plan Of Correction
K 0321 This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be admissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as its allegation of substantial compliance as of 06/12/2026 K-0321 Doors with Self-Closing Devices Corrective action for resident/s: 1. The closet door next to medical records was lacking a self-closing door on 5/19/2026. Maintenance director to add self-closing device to closet door next to medical records on or before 06/12/2026 in accordance with applicable code. 2. The beauty salon had chemicals stored in it on 5/19/2026. Maintenance director moved chemicals from beauty salon on 05/20/2026 in accordance with applicable code. 3. The supply room on station 2 was lacking a self-closing door on 5/19/2026. Maintenance director to add self-closing door to supply room on station 2 on or before 06/12/2026 in accordance with applicable code. 4. The room to the smoking area on station 3 was lacking a self-closing door on 5/19/2026. Maintenance director to add a self-closing door to the smoking are on station 3 on or before 06/12/2026 in accordance with applicable code. 4. The housekeeping room across from therapy was lacking a self-closing door on 5/19/2026. Maintenance director to add a self-closing door to the housekeeping room across from therapy gym on or before 06/12/2026 in accordance with applicable code. 5. The lobby storage room was lacking a self-closing door on 5/19/2026. Maintenance director to add a self-closing door to the lobby storage room on or before 06/12/2026 in accordance with applicable code. Identification of other residents who may be affected: LNHA and Maintenance director/designee completed a full facility audit for doors with self-closing devices on 05/26/2026. Any corrective action, including, doors identified as needing self-closures will be added on or before 06/09/2026 in accordance with applicable code. Measures for systemic change: LNHA educated Maintenance Director on 05/26/2026 regarding NFPA 101-2012 sections 19.3.2.1 and 19.3.5.9 specifically regarding doors with self-closing devices. How Corrective Action will be monitored Ongoing "Doors with Self-Closing device audit" to be completed weekly x 2 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance 06/12/2026
Failure to Conduct Required Quarterly Fire Drills on All Shifts
Penalty
Summary
The facility failed to conduct fire drills in accordance with NFPA 101, 2012 Edition, sections 19.7.1 through 19.7.1.8, specifically by not holding drills every shift each quarter and not varying drill conditions as required. Record review on 06/09/25 at approximately 10:32 A.M. showed there was no fire drill conducted for the first shift during the third quarter. The documented first-shift fire drills occurred on 01/30/26 at 2:42 P.M., 04/30/26 at 1:51 P.M., and 10/31/25 at 10:58 A.M., indicating a missed quarter. Second-shift fire drills were recorded on 02/26/26 at 5:20 P.M., 06/03/25 at 4:35 P.M., 08/29/25 at 3:46 P.M., and 11/25/25 at 5:09 P.M., and third-shift drills on 02/28/26 at 11:47 P.M., 05/30/25 at 12:18 A.M., 07/22/25 at 11:34 P.M., 09/26/25 at 11:40 P.M., and 12/15/25 at 5:17 A.M. The surveyor determined that drills were not conducted under varied conditions and that the required quarterly drill on each shift was not consistently performed. The Maintenance Director confirmed these findings at the time they were identified, and the deficiency had the potential to affect all 59 residents and staff response in an emergency. No specific residents, medical histories, or clinical conditions were described in the report; the deficiency related to facility-wide emergency preparedness practices and documentation of fire drills.
Plan Of Correction
This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be inadmissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as an allegation of substantial compliance as of 05/29/2026 K-0712 Fire Drills Corrective action for resident/s: There were no records of a fire drill for the first shift of the third quarter of 2025. First shift fire drill completed on 5/24/2026 by maintenance director/designee with no findings or corrective action necessary. Identification of other residents who may be affected: On 5/26/2026 Maintenance director/designee completed 100% audit of the scheduled fire drills to ensure a drill is scheduled quarterly each shift with no findings or corrective action necessary. Measures for systemic change: LNHA educated Maintenance Director on 05/26/2026 regarding NFPA 101-2012 section 19.7.1.4 through 19.7.1.7. specifically including fire drill frequency requirements. How Corrective Action will be monitored Ongoing "Fire Drill Audit" to be completed weekly x 2 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance 05/29/2026
Obstructed Egress Corridors Due to Equipment and Chairs
Penalty
Summary
The facility failed to maintain required clear egress widths in corridors in accordance with NFPA 101, 2012 Edition, sections 19.2.3.4 through 19.2.3.5 and 7.3.2 through 7.3.2.3, creating projections into the egress corridor that exceeded allowable limits. Surveyors observed that on one day in Station #3, a cart with a television and video equipment was plugged into an outlet in the corridor by room 38, and five activity room chairs were placed in the corridor near the secured unit dining room directly in front of a fire extinguisher. On the following day, surveyors again observed chairs in the Station #3 corridor, with four by room 35 and four by the activities room, and the same television cart still in the corridor; the chairs were not secured. The corridor was approximately eight feet wide, and the projections extended approximately 29 inches into the corridor in front of the handrail. These conditions had the potential to affect 28 residents in the facility and the staff’s ability to assist in an emergency, and the Maintenance Director confirmed the observations at the time of discovery. No specific resident medical histories or conditions were described in the report, only that 28 residents were potentially affected and the facility census was 59.
Plan Of Correction
This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be subsequent remedial measures and should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be inadmissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as an allegation of substantial compliance as of 05/29/2026 K-0232 Clear path of egress Corrective action for resident/s: 1. On 05/18/2026 station 3 had a cart with a television parked in the corridor by room 38 that exceeded allowable limits. Maintenance director/designee moved the TV cart into the activity room, out to the corridor on 05/18/2026 in accordance with applicable code. 2. On 5/18/2026 station 3 had 5 chairs in the corridor near the dining room directly in front of the fire extinguisher. Maintenance director/designee moved the chairs into the dining room, out of the corridor on 5/18/2026 in accordance with applicable code. 3. On 5/19/2026 station 3 had 4 chairs by the activity room and 4 by room 35. In addition, the TV cart was in the corridor. The maintenance director/designee moved the chairs and TV cart into the dining room, out of the corridor on 5/19/2026 in accordance with applicable code. Identification of other residents who may be affected: Maintenance director/designee completed a 100% facility audit for clear paths of egress on 5/26/26 with no findings or corrective action necessary. Measures for systemic change: Maintenance Director/designee educated staff on 5/26/2026 regarding NFPA 101-2012 section 19.2.3.4 and 19.2.3.5 specifically including maintaining a clear path of egress. How Corrective Action will be monitored Ongoing "Path of Egress Audit" to be completed weekly x 2 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance 05/29/2026
Failure to Issue Required SNF ABN When Discontinuing Medicare Part A Services
Penalty
Summary
The deficiency involves the facility’s failure to issue a Skilled Nursing Facility Advance Beneficiary Notice (SNF ABN) when Medicare Part A services were discontinued for a resident who still had available benefit days. The resident was admitted with a diagnosis of metabolic encephalopathy and had intact cognition per the Minimum Data Set assessment. The facility’s own SNF Beneficiary Notification Review documented that Medicare Part A skilled services began on 02/11/26 and the last covered day was 03/11/26, and that the facility initiated discharge from Medicare Part A services before the resident’s benefit days were exhausted. Despite this, no SNF ABN was provided to the resident or the resident’s representative. During interviews, the Social Services Director stated that the SNF ABN was issued hours prior to the last covered day but, upon reviewing her files, confirmed that no SNF ABN had actually been issued for this resident. She further explained that she believed an SNF ABN was only required if one skilled service remained and that if all skilled services were being discontinued, only the Notice of Medicare Non-Coverage (NOMNC) needed to be issued. The Administrator, however, stated that a resident should always receive both a SNF ABN and a NOMNC when Medicare Part A services are discontinued and benefit days remain. Review of the facility’s written policy dated 03/28/23 showed that the facility was required to issue SNF ABNs for initiation, reduction, or termination of extended care items or services when Medicare payment was not expected, which did not occur in this case.
Plan Of Correction
This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be inadmissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as its allegation of substantial compliance as of 05/29/2026 F-0582 Corrective action for resident/s: On 5/14/26 Resident #34 was informed of rights and responsibilities related to Advanced Beneficiary Notice and voiced understanding of information for future reference by administrator. Identification of other residents who may be affected: Any resident receiving skilled services from nursing or therapy services. The Administrator audited all residents who were discharged from skilled services in the past 30 days to ensure they were issued a Notice of Non-Coverage and Advanced Beneficiary Notice on 5/29/26. No non-compliance was noted. Measures for systemic change: On 5/14/2026 Business Office Manager, Director of Rehab, Minimum Data Set nurse, Director of Nursing and Social Services Director were educated on proper procedure of issuing of Notice Of Medicare Non Coverage and Advanced Beneficiary Notice by administrator. All upcoming discharges from skilled services will be reviewed weekly at Utilization Review meeting to ensure notices will be delivered timely. How Corrective Action will be monitored: Administrator or designee to complete audits of all residents being discharged from skilled services to ensure they were issued a Notice of Non-Coverage and Advanced Beneficiary. This audit will be completed weekly x 4 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance 5/29/26
Insulin Administration Errors and Failure to Prime Insulin Pens
Penalty
Summary
The deficiency involves the facility’s failure to maintain a medication error rate below 5%, with surveyors identifying 3 errors out of 28 medication administration opportunities, resulting in a 10.71% error rate. For one resident with type 2 diabetes mellitus and moderate cognitive impairment, the physician’s order directed Novolog insulin 10 units via subcutaneous pen-injector to be given before meals. During an observed medication pass, the LPN administered 10 units of Novolog insulin without priming the pen and did so after the resident had already consumed approximately 50% of the breakfast meal. The LPN later confirmed she did not prime the pen and acknowledged that the insulin was ordered to be administered prior to meals. Manufacturer instructions for the Novolog FlexPen specified that an air shot (priming) must be performed before each injection to ensure proper dosing. Another resident, also diagnosed with type 2 diabetes mellitus and with intact cognition, had orders for insulin glargine 35 units subcutaneously twice daily and insulin lispro 20 units subcutaneously before meals, plus 12 units subcutaneously if blood glucose was between 251 mg/dL and 300 mg/dL. During an observed medication administration, an LPN administered 35 units of insulin glargine and 32 units of insulin lispro without priming the insulin pens and after the resident had consumed approximately 90% of the breakfast meal, despite orders for insulin lispro to be given before meals. The LPN later stated she could not remember if she had primed the pen and acknowledged that the insulin was ordered to be administered prior to meals. Manufacturer information for insulin lispro stated that the pen must be primed before each injection to confirm insulin delivery and remove air, and that failure to prime could result in too much or too little insulin. The DON confirmed the expectation that insulin be administered as ordered, including priming each pen with two units before dialing the prescribed dose, and facility policy required medications, including insulin, to be administered safely, timely, and in accordance with prescriber orders and required time frames.
Plan Of Correction
This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be inadmissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as an allegation of substantial compliance as of 5/29/2026. F-0759 Corrective action for resident/s: Residents #21 and #22 were assessed and evaluated by nurse and Director of Nursing 5/14/26. Resident #21 and #22 both denied any adverse effects and none were noted upon assessment by the Director of Nursing on 5/14/2026. Notification made to physician on 5/14/2026. LPN # 2 competency Eval on insulin administration with the Director of Nursing completed 5/14/2026. Identification of other residents who may be affected: Diabetic residents on assignment of LPN #2/station 2 have the potential to be affected and were assessed by the DON/Designee on 5/14/26 and found to be within normal limits. Measures for systemic change: All Nurses were educated by the Director of Nursing on the steps for Insulin administration per competency, diabetes clinical protocol policy, Medication and treatment orders policy, administering medications policy, and Obtaining fingerstick Glucose Level policy On 5/14/2026. How Corrective Action will be monitored: Director of Nursing and Assistant Director of Nursing will complete insulin administration audits on 5 nurses. This audit will be completed weekly x 4 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance: 5/29/2026
Inaccurate Crash Cart Audits and Missing Emergency Equipment
Penalty
Summary
The facility failed to ensure accurate and complete crash cart audits for residents requiring basic life support, affecting eighteen of thirty-five residents who were designated as full code. During an observation of the crash cart with the DON, surveyors found that the daily audit documentation for the month did not include verification of expiration dates for crash cart supplies. Review of the crash cart audit logs showed that an extension cord was documented as being in the cart on multiple dates, but the extension cord was not present in the cart at the time of inspection. Additionally, the audit documentation indicated that required items, including eye protection, saline, and clear plastic, were not present in the crash cart, yet they were documented as being in the cart. The facility’s undated “Emergency Crash Cart” policy stated that the crash cart is to be checked every 24 hours and after every use, and that equipment and supplies are to be noted and replaced promptly, but the observed documentation and contents of the cart did not match these requirements. This deficiency was verified with the DON at the time of the survey and was cited under the requirement that personnel provide basic life support, including CPR, to residents requiring emergency care, subject to physician orders and advance directives, and was investigated under Complaint Number 2687380.
Plan Of Correction
Cridersville Care Center Provider Number:366171 Survey Type: Complaint Survey Survey Date: 04/29/26 This Plan of Correction (PoC) outlines the actions completed by the facility with regards to the deficiency citation. This Plan of correction does not constitute any admission of guilt or liability by the facility and is submitted only in response to the regulatory requirements. Please accept the following as the facility's credible allegation of compliance as of 4/30/26. F678 CPR All Full Code residents #18 have the potential to be affected by the alleged deficiency. On 4/27/26 the DON/ADON re-stocked the crash cart per the inventory sheet for all missing items. Crash cart inventory sheet updated and new one will go into effect on 5/1/26. All licensed nursing staff provided with training related to crash cart inventory being a daily audit review using inventory sheet on 4/27/26 per DON/designee. The DON/designee will conduct clinical rounds and conduct a random audit of crash cart three times per week for 4 (four) weeks to ensure compliance. The results of the audit will be documented. The facility conducted an Ad-Hoc QAPI meeting on 4/27/26 and discussed the alleged deficiency and corrective actions. Date when corrective action will be completed: 4/30/26
Unsafe Smoking Practices with Oxygen and Missed Fall-Prevention Interventions
Penalty
Summary
The deficiency involves the facility’s failure to provide a safe smoking environment, adequate supervision, and appropriate implementation of its smoking policy for a resident who used oxygen and smoked, as well as failure to implement fall-prevention interventions as care planned for another resident. One resident had multiple relevant diagnoses, including chronic respiratory failure with hypoxia, COPD, end-stage renal disease, dependence on supplemental oxygen, diabetes, and necrotizing fasciitis. Her care plans identified impaired visual function, risk for respiratory complications related to a history of smoking, and risk for cognitive decline, with interventions including use of oxygen per order and observation for understanding. A smoking-related care plan created earlier documented that she wished to use smoking products, had been assessed as safe to smoke "with supervision," and was non-compliant with the smoking policy, with family continuing to provide smoking supplies despite education and a verbal warning for non-compliance. Smoking assessments and progress notes showed a pattern of non-compliance and inconsistent classification of this resident’s smoking safety. Multiple smoking observation/assessments completed earlier in March documented that she had no cognitive loss, visual deficits, or dexterity problems but was unsafe to smoke without supervision because she did not return smoking materials and did not follow designated smoke times. Progress notes described her going out to smoke multiple times by herself or with family, including sneaking out next door with a cigarette and going out multiple times in one evening, with staff documenting that she was "reeducated" and that family brought in cigarettes and lighters which she did not return to staff. Despite this history, a smoking assessment completed after a three-day hospital stay assessed her as safe to smoke without supervision, with no documentation explaining how this conclusion was reached or evidence that her care plan was updated accordingly. On the day of the incident, the resident reported she had cigarettes and a lighter on her person after returning from dialysis and stated she "could not find a nurse" and went outside to smoke, saying she "guessed" she forgot she had her oxygen on. A CNA observed her outside and saw a flame coming through the resident’s oxygen nasal cannula tubing, turned off the oxygen tank, removed the tubing, and patted out sparks on the resident’s shirt sleeve. The resident’s face and hands appeared black in color, and EMS documented first-degree burns to the head and face, with the resident stating she lit a cigarette with her nasal cannula on, causing the burn. The hospital record described her face as black from smoke and her lips and mouth as "burnt and charred," with a recommendation for intubation that she refused. The facility’s incident report recorded that she went outside with oxygen on to smoke without notifying staff, that staff witnessed the occurrence as she walked through the dining room door to the courtyard, and that she stated she thought she had turned her oxygen off. The facility’s smoking policy required interdisciplinary evaluation to determine safe versus unsafe smokers, staff maintenance of all smoking paraphernalia for both safe and unsafe smokers, and progressive consequences for policy violations. A separate deficiency involved another resident at risk for falls whose care plan included use of non-skid strips on the floor in front of her recliner as a fall-prevention intervention. This resident had severe cognitive impairment, used a walker and wheelchair, required supervision or touching assistance for transfers and ambulation, and had experienced two or more falls without injury since the prior assessment. The fall-risk care plan, initiated at admission, specified non-skid strips in front of the recliner beginning in November. However, nursing staff interviewed were not familiar with all of the resident’s fall-prevention interventions without checking the record, and observation of the room showed two recliners with no non-skid strips on the floor in front of them. An LPN confirmed that the non-skid strips were not present despite the intervention remaining active in the care plan, and moving the recliners did not reveal any strips. The facility’s fall management policy required identification of hazards and risk factors, implementation of interventions to minimize falls and injuries, and development and implementation of a care plan based on interdisciplinary evaluation, with interventions related to identified risk factors.
Plan Of Correction
Smoking: On 03/21/26 at 3:16 P.M. 911 response was activated for Resident #11 and Medical Director #601 was notified by Registered Nurse (RN) #322. On 03/21/26 at 3:18 P.M. on-call Nurse/Social Services #423 immediately notified the Administrator and Director of Nursing (DON) #304 of the incident involving Resident #11. On 03/21/26 at 3:22 P.M. Emergency Medical Services (EMS) arrived onsite. At 3:30 P.M. Resident #11 was transported to the emergency room. On 03/21/26 at 3:30 P.M. RN #322 completed a smoking re-assessment of Resident #11 assessing the resident to be an unsafe smoker requiring supervision due to failure to remove oxygen prior to entering designated smoking area. On 03/21/26 from 3:38 P.M. through 7:57 P.M. Licensed Practical Nurse (LPN) #337, #336, #335, #338; RN #334, and DON #304 re-assessed residents (who smoke). This included Resident #22, Resident #3, Resident #47, Resident #50, Resident #60, Resident #150, Resident #86, and Resident #10 to determine smoking safety (via smoking assessment). Each resident was re-educated regarding the facility smoking policy and staff verified there were no smoking materials on their person. The residents' smoking materials would be maintained by facility staff and distributed per policy. On 03/21/26 at 4:30 P.M. DON #304 responded to facility and an Ad Hoc (not scheduled) Quality Assurance (QA) meeting was held via telephone with the Administrator, DON #304 and Medical Director #601 to review investigative findings and plan of action. A root cause analysis was completed and determined Resident #11 had smoking materials on her person (believed to be obtained from family without staff knowledge) and failed to remove her oxygen. The QA team discussed a corrective action plan. On 03/21/26 from 5:00 P.M through 03/22/26 at 3:00 P.M. 26 RNs, 13 LPNs, one medical technician (MT), 54 Certified Nursing Assistants (CNA) four activities staff, one central supply staff, 11 dietary staff, 12 housekeeping staff, three laundry staff, one medical records staff, two social designees, two maintenance staff, nine administrative staff, and 19 therapy staff (158 staff at the time of the incident) were provided education regarding the facility smoking policy by DON #304 and the Administrator. This was completed via 1:1, small group in-services or via phone. Newly hired staff would receive education during general orientation regarding the facility's smoking policy. On 03/21/26 at 5:00 P.M. DON #304 completed an audit of all residents who smoke (Resident #22, Resident #3, Resident #47, Resident #50, Resident #60, Resident #150, Resident #86, and Resident #10) to verify smoking evaluations and plans of care accurately reflected the residents' smoking safety needs. The residents were educated on the facility smoking policy, and smoking materials were to be maintained at the nurses' station. An audit was completed which included verification of required safety measures present in designated smoking areas, including an ash can, fire extinguisher, fire blanket, ash trays and no oxygen signs. There were no identified concerns or changes made because of the audits. On 03/21/26 at 8:55 P.M. Resident #11 returned from the ED. LPN #332 verbally educated the resident regarding the facility smoking policy which included the need for supervision, a smoking apron (to be worn) and the facility smoke times. LPN #332 verified no smoking materials were on the resident's person or in her room at this time. On 03/23/26 at 11:00 A.M. the Interdisciplinary Team (IDT) (Administrator, DON #304, Medical Director #601, RN #302, Social Services #427, Social Services #423, DON #300, and Maintenance #436) met in-person to review the plan of action with DON #304/designee to complete weekly monitoring of residents who smoke and designated smoking areas weekly for four weeks with Housekeeping responsible to complete the cleaning. Housekeeping staff were responsible for cleaning ashtrays and the designated smoking area daily. Audits to be reviewed and any further actions required to be directed by the Quality Assurance and Performance Improvement (QAPI) Committee during scheduled meetings. The IDT also reviewed all current smoking assessments and care plans for residents who smoke. Resident #50 required a change in supervision levels with smoking due to cognition levels and her plan of care as well as Resident #11's plan of care was updated to reflect supervision/safety. On 03/23/26 from 3:45 P.M. to 8:55 P.M. Social Services #423 re-educated residents who smoke (Resident #22, Resident #3, Resident #47, Resident #50, Resident #60, Resident #150, Resident #86, Resident #10) and responsible parties, if applicable regarding the facility smoking policy and supervision levels. On 03/23/26 at12:13 P.M. Social Services #427 contacted Resident #11's family member (#602) to schedule a care conference. Family member #602 and Family Member #603 were not available to meet until 03/27/26. On 03/23/26 at 1:00 P.M. staff education related to smoking areas, removal of oxygen prior to entering smoking area and maintaining smoking materials at the nurses' station for residents who smoke was initiated by DON #304 and the Administrator via 1:1, small group in-services or via phone call. Education was completed for all 158 staff by 03/24/26 at 1:00 P.M. Newly hired staff would be educated during general orientation regarding the facility's smoking policy. The facility does not utilize agency staff. On 03/27/26 at 11:00 A.M. a care conference was held with Resident #11 and Family Members #602 and #603, the Administrator, Social Services #423 and Social Services #427. The facility smoking policy was reviewed. The resident and family were informed an involuntary discharge would be initiated should the resident exhibit non-compliance moving forward and supervision would be increased beyond the two-hour standard of care to monitor more closely for non-compliance with the facility smoking policy. Family Member #602 stated he educated his siblings as well. On 04/10/26 at 2:00 P.M. DON #304 initiated education with 26 RNs and 13 LPNs (100% of nurses educated) regarding completion of the smoking evaluation via 1:1, small group in-services, or phone. The education was completed by 6:00 P.M. on 04/10/26. A new resident who smokes must remain supervised until the interdisciplinary team (IDT) reviews and determines smoking safety, at which time the care plan is developed and resident and family education is provided. The communication through the staff would be the care plan. Newly hired staff receive education during general orientation regarding the facility's smoking policy and completion of smoking evaluation via Point Click Care (PCC). On 04/10/26 at 4:29 P.M. DON #304 initiated an order in PCC for the nurse to verify, each shift, that Resident #11's smoking materials were maintained at the nurses' station. On 04/13/26 at 5:30 P.M. DON #304 initiated orders in PCC for nurses to verify, each shift, that all residents who smoke would have smoking materials maintained at the nurses' station. An updated list of smokers included: Resident #60, Resident #50, Resident #11, Resident #86, Resident #113, and Resident #151. On 04/13/26 at 5:45 P.M. DON #304 initiated questionnaires for staff regarding the smoking policy with re-education provided as needed via 1:1 and small group in-services for staff currently in the facility with all staff to be questioned/educated prior to working their next scheduled shift. Falls: On 4/9/26, Maintenance Director placed non-skid strips on the floor in front of Resident #12's recliner. Like Residents are identified as residents who have had a fall within the facility. Utilizing the Fall Audit Tool which was created on 4/20/26 by the Director of Nursing for the purpose of this POC, an audit of falls and appropriate interventions for the past 30 days will be completed by the Director of Nursing or designee to ensure fall interventions are in place per plan of care. This audit along with identified corrections will be completed on or F 0689 before 5/13/26. The Director of Nursing or designee will re-educate licensed nurses and STNA/CNAs on the Fall Management Policy to include fall interventions to be in place per the care plan. This education will be completed on or before 5/13/26. Utilizing the Fall Management Audit Tool which was created on 4/20/26 by the Director of Nursing for the purpose of this POC, the Director of Nursing or designee will complete an audit of new admissions, new readmissions and residents who experience a fall within the last 7 days, weekly for four weeks, beginning 5/14/26 to ensure fall safety interventions are in place per plan of care. Current fall interventions found to not be in place will be corrected with all intervention in place per plan of care. Negative findings to be addressed immediately and negative trends or system wide issues will be reported to the QAPI committee, and the action plan will be adjusted as needed.
Removal Plan
- Activated 911 response for Resident #11 and notified the Medical Director.
- On-call Nurse/Social Services immediately notified the Administrator and DON of the incident.
- EMS arrived onsite and Resident #11 was transported to the emergency room.
- Completed a smoking re-assessment of Resident #11, determining the resident was an unsafe smoker requiring supervision due to failure to remove oxygen prior to entering the designated smoking area.
- Re-assessed all residents who smoke (Residents #22, #3, #47, #50, #60, #150, #86, and #10) to determine smoking safety via smoking assessment.
- Re-educated residents who smoke regarding the facility smoking policy and verified there were no smoking materials on their person.
- Implemented that smoking materials would be maintained by facility staff and distributed per policy.
- Held an ad hoc QA meeting to review investigative findings and plan of action.
- Completed a root cause analysis determining Resident #11 had smoking materials on her person and failed to remove oxygen.
- Developed a corrective action plan.
- Provided facility-wide education to staff on the facility smoking policy.
- Implemented that newly hired staff would receive smoking policy education during orientation.
- Completed an audit of all residents who smoke to verify smoking evaluations and plans of care accurately reflected smoking safety needs.
- Ensured smoking materials were maintained at the nurses’ station.
- Audited designated smoking areas for required safety measures (ash can, fire extinguisher, fire blanket, ash trays, and no-oxygen signs).
- Provided verbal education to Resident #11 on smoking policy (supervision, smoking apron, smoke times).
- Verified no smoking materials were on Resident #11’s person or in her room.
- Conducted an in-person IDT meeting to implement weekly monitoring of residents who smoke and designated smoking areas weekly for four weeks.
- Assigned housekeeping to clean ashtrays and the designated smoking area daily.
- Directed audits to be reviewed by QAPI.
- Reviewed all current smoking assessments and care plans for residents who smoke.
- Updated Resident #50’s supervision level.
- Updated Resident #11’s plan of care to reflect supervision/safety.
- Re-educated residents who smoke and responsible parties (as applicable) regarding the facility smoking policy and supervision levels.
- Contacted Resident #11’s family to schedule a care conference.
- Initiated additional staff education regarding smoking areas, removal of oxygen prior to entering smoking area, and maintaining smoking materials at the nurses’ station.
- Held a care conference with Resident #11 and family to review smoking policy.
- Informed resident/family that involuntary discharge would be initiated for future non-compliance.
- Increased supervision beyond the two-hour standard of care to monitor more closely for non-compliance.
- Provided education to all nurses regarding completion of the smoking evaluation.
- Implemented that new residents who smoke must remain supervised until IDT review determines smoking safety and care plan/education are completed.
- Entered an order in PCC for nursing to verify each shift that Resident #11’s smoking materials were maintained at the nurses’ station.
- Entered orders in PCC for nursing to verify each shift that all residents who smoke have smoking materials maintained at the nurses’ station.
- Initiated staff questionnaires regarding the smoking policy with re-education as needed.
- Required all staff to be questioned/educated prior to working their next scheduled shift.
Failure to Provide Scheduled Bathing and Shaving Assistance for Dependent Residents
Penalty
Summary
The deficiency involves the facility’s failure to provide scheduled and needed bathing and shaving assistance to multiple dependent residents in accordance with their care plans, preferences, and the facility’s routine care policy. One resident with spinal stenosis and recent L2–L5 decompression fixation fusion was care planned for substantial/maximal assistance with shower/bath and toileting hygiene and was scheduled for showers on Tuesdays and Fridays. Electronic documentation from early January through early April showed this resident did not receive a shower or bed bath on 11 identified scheduled days, and the DON confirmed these missed bathing events. Another resident with dysphagia and developmental issues, who required assistance with self-care and mobility, reported that she asked staff to shave her but they did not, which bothered her. During an observation following a recent shower, she stated she had not been shaved and that the hair "itched"; small gray hairs were visible on her chin. A CNA confirmed the presence of gray chin hairs and acknowledged the resident needed shaving, stating it would be addressed with the next scheduled shower. A further resident with chronic respiratory failure, tracheostomy status, heart failure, moderate intellectual disabilities, anxiety, depression, and PTSD required substantial/maximal assistance with personal hygiene and had a care plan for assistance with self-care, including personal hygiene. Her shower schedule called for showers on Monday and Thursday nights, with complete shaves for men and women. Review of documentation showed her last recorded shower/bath was nearly a year earlier, with no indication of additional personal hygiene or facial hair removal on that date. Observations on two separate days showed long white hairs on her chin and jaw line, which a CNA later confirmed, stating facial hair removal should occur with baths/showers or as needed. A resident with end stage renal disease, respiratory failure, hyperlipidemia, and congestive heart failure, who had impaired cognition and required partial/moderate assistance with bathing and personal hygiene, was scheduled for showers on Wednesdays and Saturdays. Review of shower documentation from admission through early April revealed no showers provided or refusals documented on at least ten scheduled shower days. In interviews, this resident reported not receiving scheduled showers, was unsure of his shower days, and stated he could use a good scrub down, adding that he had asked aides who told him they did not have time. A CNA explained that shower days appear on shower sheets and in the computer and that CNAs are supposed to document daily, with nurses checking the documentation; the DON verified the resident had not received showers per schedule or preference. Another resident with a fracture of the lower end of the left humerus, hemiplegia and hemiparesis after cerebral infarction, rheumatoid arthritis, hypertensive heart disease, urinary retention, and osteoarthritis was care planned as non–weight bearing to the left upper extremity and requiring substantial/maximal assistance with showering/bathing. Her electronic record showed she was scheduled for showers on Wednesdays and Saturdays. The shower task question "did the resident receive a shower/bath/bed bath?" was documented as "no" on three dates, indicating no shower/bath/bed bath was completed, and left unanswered on three additional dates. The DON confirmed that one missed shower was due to an outside appointment, that on two dates the "no" response meant no bathing of any type occurred, and that on three dates there was no documentation at all. The resident, who was cognitively intact, reported that missing showers made her feel unimportant compared to others and that she did not feel clean when her shower was missed. Facility policy on routine resident care stated that showers, tub baths, and shampoos are to be scheduled according to person-centered care or state guidelines, with additional showers given upon request, but the documented and observed care did not reflect consistent provision of scheduled bathing and shaving for these residents.
Plan Of Correction
1. Resident #5 received a shower by the STNA on 4/13/26. Resident #8 received a shower by the STNA on 4/8/26. Resident #9 received a shower and had their chin shaved by the STNA on 4/14/26. Resident #70 received a shower by the STNA on 4/13/26. Resident #76 received a shower and had their chin shaved by the STNA on 4/15/26. 2. Like residents are identified as residents who need assistance with showering and shaving. Utilizing the Shower Audit Tool which was created on 4/20/26 by the Director of Nursing for the purpose of this POC, an audit of like residents will be completed by the Director of Nursing or designee to ensure that showers and resident shaving are completed. This audit along with identified corrections will be completed on or before 5/13/26. 3. The Director of Nursing or designee will re-educate licensed nurses and STNA's on the Routine Resident Care Policy to include bathing and shaving residents. This education will be completed on or before 5/13/26. 4. Utilizing the Shower Audit Tool which was created on 4/20/26 by the Director of Nursing for the purpose of this POC, the Director of Nursing or designee will complete an audit of 4-6 residents weekly for four weeks, beginning 5/14/26 to ensure that showers and resident shaving are completed. Noncompliance found during audits will be addressed and assistance with showers and/or shaving provided. Negative findings to be addressed immediately and negative trends or system wide issues will be reported to the QAPI committee, and the action plan will be adjusted as needed.
Uncovered Urinary Catheter Drainage Bag Compromises Resident Dignity
Penalty
Summary
The facility failed to maintain a resident’s right to privacy and dignity related to management of an indwelling urinary catheter. A resident admitted with malignant neoplasm of the esophagus and type II diabetes mellitus had a care plan identifying risk for urinary tract infection and catheter-related trauma due to an indwelling catheter for urinary retention. The care plan interventions included ensuring the catheter tubing was secured and the drainage bag was properly secured with a dignity cover in place. Physician orders directed that the resident’s 16 French indwelling urinary catheter be changed every 30 days and as needed, and the comprehensive MDS documented that the resident had an indwelling catheter and was cognitively intact. During observation, the resident was seen seated in a chair with the urinary catheter drainage bag hanging from the chair without a dignity cover, and dark yellow urine was visible in the bag from the hallway. In a later observation and interview, an LPN confirmed that the catheter bag was lying directly on the floor and did not have a dignity cover. Attempts to interview the resident to confirm cognitive status were unsuccessful, as the resident was unable to answer screening questions. Review of the facility’s “Resident Dignity & Personal Privacy” policy stated that the facility should provide care in a manner that respects and enhances each resident’s dignity, individuality, and right to personal property, which was not followed in this instance when the catheter drainage bag was left uncovered and visible.
Plan Of Correction
The Laurels of Athens wishes to have this plan of correction submitted as our written allegation of compliance. Preparation and/or execution of this plan of correction does not constitute admission to nor agreement with, either the existence of, or the scope and severity of, any of the cited deficiencies or conclusions set forth in the statement of deficiencies. This plan is prepared and/or executed to ensure continuing compliance with regulatory requirements. Our alleged date of compliance is 5/13/2026. 1. On 4/6/26, Resident #92's catheter bag was removed from the floor, the bag changed and covered for dignity by the licensed nurse. Resident #92 discharged from the facility on 4/11/26. 2. Like Residents are identified as residents who utilize urinary catheters. An audit will be completed by the Director of Nursing or designee for like residents utilizing the Urinary Catheter Audit Tool which was created on 4/20/26 by the Director of Nursing for the purpose of this POC to ensure catheter bags are covered for dignity and not laying directly on the floor. This audit along with identified corrections will be completed on or before 5/13/26. 3. The Director of Nursing or designee will re-educate licensed nurses on the Indwelling Urinary Catheter Policy as well as Resident Dignity & Personal Privacy Policy to include privacy covers are in place for urinary catheters and that the catheter is not laying on the floor. This education will be completed on or before 5/13/26. 4. Utilizing the Urinary Catheter Audit Tool which was created on 4/20/26 by the Director of Nursing for purpose of this POC, the Director of Nursing or designee will complete an audit of all residents with catheters weekly for four weeks, beginning 5/14/26 to ensure catheter bags are covered for dignity and not laying directly on the floor. Any catheters found to be touching the floor or uncovered will be removed from the floor, the bag changed and covered for dignity. Negative findings to be addressed immediately and negative trends or system wide issues will be reported to the QAPI committee, and the action plan will be adjusted as needed.
Failure to Prevent Possible Misappropriation and Poor Documentation of PRN Narcotics
Penalty
Summary
The deficiency involves failure to prevent potential misappropriation of a resident’s narcotic medication and failure to ensure accurate documentation of controlled substance administration. A cognitively intact resident with chronic pain related to an internal orthopedic device and left knee pain had an order for oxycodone 5 mg PO every four hours PRN for pain and a care plan directing staff to administer medications as ordered and observe for effectiveness and side effects. The resident’s MDS showed she rated her pain as 7/10 and received opioid medication. However, review of the February MAR and the narcotic log revealed multiple discrepancies between narcotic sign-outs and documented administration. On several occasions, oxycodone doses were signed out on the narcotic log by an RN without corresponding documentation on the MAR. Specifically, oxycodone was signed out on one evening at 9:30 p.m. with no MAR entry, and again on a subsequent night at 1:30 a.m. and 5:30 a.m. with no MAR entries for those times. Another dose was signed out at 9:00 p.m. while the MAR reflected administration at 10:16 p.m., and a later dose at 5:30 a.m. was documented on both the narcotic log and MAR. There was also no documentation of pain assessments before or after PRN opioid administration. These documentation gaps meant there was no evidence that all narcotic doses signed out were actually administered to the resident. Staff interviews further highlighted concerns about the handling of narcotics. A CNA/med tech reported frequently taking the narcotic keys from the RN and described the RN’s behavior as erratic, with repeated problems involving incorrect narcotic counts and missing documentation on both the MAR and narcotic log. The resident stated she did not receive oxycodone more than once or twice a day, preferring to take Tylenol the rest of the time, which conflicted with the number of oxycodone doses signed out. When questioned, the RN gave inconsistent explanations about how often she pulled and administered PRN narcotics and acknowledged struggling with the new system, while also suggesting the resident may have received PRN tizanidine instead of remembering oxycodone. The facility’s investigation concluded that evidence was inconclusive as to whether misappropriation occurred or whether the issue was solely lack of documentation, but confirmed there was no evidence the resident received all doses signed out on the narcotic log.
Plan Of Correction
1. Resident #99 had a Self-Reported Incident submitted and investigated via the EIDC on 3/2/26. The investigation was inconclusive as we could not prove that misappropriation occurred. On 2/24/26, Resident #99 was interviewed and pain assessed by Director of Nursing and resident had no ill effects related to the inconsistent documentation in the medical record as it relates to her controlled substance pain medication. 2. Like Residents are identified as residents who utilize controlled substance PRN pain medications. An audit will be completed by the Director of Nursing or designee for like residents utilizing the Controlled Substance Audit Tool which was created on 4/20/26 by the Director of Nursing for the purpose of this POC to ensure PRN controlled substance pain medications that are signed off the control sheet are documented in the resident medical record as well. This audit along with identified corrections will be completed on or before 5/13/26. 3. The Director of Nursing or designee will re-educate licensed nurses on the Controlled Substances Policy to include appropriate documentation of controlled substances. In addition, the licensed nurses will be re-educated by the Director of Nursing or designee on the Abuse Prohibition Policy to include misappropriation of resident property. This education will be completed on or before 5/13/26. 4. Utilizing the Controlled Substance Audit Tool which was created on 4/20/26 by the Director of Nursing for the purpose of this POC, the Director of Nursing or designee will complete an audit three controlled substance sheets from each of the nine medication carts for a total of twenty-seven sheets weekly for four weeks, beginning 5/14/26 to ensure PRN controlled substance pain medications that are signed off the control sheet are documented in the resident medical record as well. Inconsistencies noted from the audit will be investigated for misappropriation. Negative findings to be addressed immediately and negative trends or system wide issues will be reported to the QAPI committee, and the action plan will be adjusted as needed.
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