Careone At Middletown
Inspection history, citations, penalties and survey trends for this long-term care facility in Atlantic Highlands, New Jersey.
- Location
- 1040 State Route 36, Atlantic Highlands, New Jersey 07716
- CMS Provider Number
- 315087
- Inspections on file
- 12
- Latest survey
- January 10, 2025
- Citations (last 12 mo.)
- 0
Citation history
Health deficiencies cited at Careone At Middletown during CMS and state inspections, most recent first.
The facility failed to maintain a sanitary kitchen environment and properly functioning equipment, potentially leading to contamination. Observations included soiled exhaust hood baffles, inadequate handwashing water temperature, and unprotected tray lids under a soiled table. The Food Service Director confirmed the lack of a cleaning schedule.
The facility's call bell system was found to be deficient, as it failed to send activation signals to the nurse's station in several rooms. Observations revealed issues such as an ERROR CONNECTIVITY signal and an unplugged annunciator, which were identified during a survey with maintenance staff present.
The facility failed to update and maintain accurate activity care plans for two residents, leading to deficiencies in their care. One resident, who primarily speaks Spanish, had no activities or language-appropriate materials, and the CNA was unaware of their preferences. Another resident's care plan was outdated, with no recent evaluation or documentation of activity participation. The facility's policy requires regular assessments and updates, but the interdisciplinary team did not review or update the care plans, resulting in a lack of personalized and culturally appropriate activities.
The facility failed to provide appropriate activities for a non-English speaking resident and did not complete a yearly activity assessment for another resident. A resident who spoke only Spanish was left without activities or language-appropriate materials, while another resident's activity preferences were not documented or offered. The facility's policies on activity documentation and resident engagement were not followed, leading to deficiencies in meeting residents' needs.
The facility failed to maintain a system for inspecting emergency crash carts (ECC) for expiration dates and placement. Surveyors found incomplete checklists and expired items in the ECCs across three resident sections. Staff acknowledged the absence of a policy or procedure for inspections, leading to confusion about responsibilities. Despite creating a new checklist, it still lacked necessary instructions.
The facility failed to maintain infection control standards, as a CNA entered a resident's room on Contact Precautions without PPE, and another CNA did not perform hand hygiene after delivering a meal tray to a resident on Enhanced Barrier Precautions. Additionally, a urinary drainage bag was observed on the floor, contrary to infection control policies. Staff interviews confirmed these lapses in protocol adherence.
A resident with a history of acute kidney failure and other conditions was prescribed Midodrine HCL for hypotension, with instructions to hold the medication if systolic blood pressure (SBP) exceeded 120. Despite this, the medication was administered multiple times when the resident's SBP was above the threshold. Interviews with nursing staff confirmed the oversight, acknowledging that the medication should have been held according to the physician's orders.
A resident with severe cognitive impairment and dependent on staff for personal hygiene was observed with long, thick facial hair over several days, indicating a lack of grooming care. The CNA assigned was unaware of her responsibility to shave the resident, and the Unit Manager failed to supervise and ensure proper care. The deficiency was addressed only after another CNA took initiative, highlighting the need for better staff training and supervision.
A facility failed to implement a baseline care plan within 48 hours of admission for a resident with spinal stenosis, heart disease, and diabetes. The resident had a moderate depression score, but no care plan was initiated to address this. The DSS acknowledged the lack of documentation for a psychological services referral and the absence of a mood care plan, despite facility policy requiring such plans to be developed promptly.
A resident with a history of depression and intact cognition attempted self-harm using a call bell cord, which was found wrapped around their neck. The CNA discovered the resident unresponsive and untied the cord, after which the resident regained consciousness. The facility failed to conduct a psychological assessment and provide adequate supervision, contributing to the incident.
A facility's DSS failed to document and track psychological referrals for a resident with moderate depression, as revealed during a survey. Despite the resident's mood score indicating a need for psychological assessment, no formal referral documentation was provided. Interviews highlighted a lack of formal tracking and documentation of psychological services, contrary to the DSS's job responsibilities.
A facility failed to thoroughly investigate an abuse allegation involving a resident with cognitive impairment and multiple health issues. The resident, who required substantial assistance, reported being pushed after a fall and was sent to the hospital. The facility's policy requires comprehensive investigations, including interviews with involved parties, but the investigation was incomplete, as acknowledged by the Administrator.
A facility failed to maintain complete medical records for a resident by not documenting psychological assessment attempts and missing weight records. The resident, admitted with spinal stenosis, heart disease, and diabetes, had an intact cognition and moderate depression. The psychologist's attempts to assess the resident were not documented, and weekly weights were missing, contrary to facility policy. This deficiency was identified during a survey review.
The facility failed to meet New Jersey's mandatory staffing ratios during day shifts over a three-week period, with insufficient CNAs on 9 out of 21 days. The required ratio of one CNA to every eight residents was not met, with staffing levels ranging from 6 to 9 CNAs instead of the required 10 for the resident population.
The facility did not meet the mandatory nurse staffing levels for two days during a two-week period, as required by N.J.A.C. 8:39-25.2(b)(1)&(2). On two separate days, the facility was short by 2.25 and 4 hours, respectively, in providing the necessary nursing services. This deficiency was noted in response to specific complaints.
Deficient Kitchen Sanitation and Equipment Maintenance
Penalty
Summary
The facility failed to maintain a sanitary kitchen environment and properly functioning equipment, which could potentially lead to contamination or the spread of foodborne illness. During a kitchen tour, the surveyor observed that the metal baffles inside the exhaust hood were visibly soiled with black debris, grease, and grime. Additionally, the nozzles of the fire suppression system were covered in a grease-like substance. The Food Service Director (FSD) confirmed these findings and admitted to not having a cleaning schedule in place for the baffles. Furthermore, the surveyor noted that the only handwashing sink in the kitchen dispensed water at a temperature of 74 degrees Fahrenheit, which is below the required range of 90 to 110 degrees Fahrenheit for effective handwashing. The FSD acknowledged that cold water would not effectively remove bacteria. Additionally, insulated tray lids were found stacked with the food-covering side open and unprotected under a visibly soiled stainless steel table. The facility's cleaning policy, which was undated, stated that surfaces must be cleaned with a sanitizing agent and that grid panels in the fire suppression hood should be cleaned monthly, indicating a lack of adherence to these guidelines.
Deficient Call Bell System Functionality
Penalty
Summary
The facility failed to ensure that the resident call bell system was properly functioning, which had the potential to affect all residents. During observations and interviews conducted between January 8 and January 10, 2025, in the presence of the Maintenance Assistant, Regional Director of Maintenance, and Senior Regional Director of Maintenance, it was found that the call bell system in several rooms did not send activation signals to the nurse's station. Specifically, on January 9, 2025, the call bell in one room showed an ERROR CONNECTIVITY signal at the nurse's station on unit 3. Further investigation revealed that the annunciator cord was not fully inserted. Additionally, another room's call bell failed to send a signal because the annunciator at the nurse's station was unplugged and not powered on. These issues were brought to the attention of the facility's Administrator during the Life Safety Code exit conference.
Deficiencies in Resident Activity Care Plans
Penalty
Summary
The facility failed to update and maintain accurate care plans for activities for two residents, leading to deficiencies in their care. Resident #26, who primarily speaks Spanish, was observed without any activities or Spanish language materials in their room. The CNA assigned to Resident #26 was unable to communicate effectively with the resident due to the language barrier and was unaware of the resident's activity preferences. The electronic medical record indicated that the resident required an interpreter, yet the care plan inaccurately documented the resident's language as English and did not include any Spanish activities. The Activities Director was unable to provide evidence of any sensory programs or activities tailored to the resident's cognitive status and language needs. Resident #24's care plan was outdated and had not been revised since 2020, despite changes in the resident's condition and preferences. The activity calendar on the unit did not include all times and locations of activities, and there was no documentation of Resident #24's participation in activities. The resident's care plan indicated a preference for independent activities, but there was no recent evaluation or update to reflect the resident's current interests or participation levels. The Activities Director acknowledged the lack of documentation regarding the resident's activity attendance and preferences. The facility's policy on comprehensive person-centered care plans requires regular assessments and updates to reflect residents' strengths, needs, and preferences. However, the interdisciplinary team failed to review and update the care plans for both residents, resulting in a lack of personalized and culturally appropriate activities. The Director of Nursing acknowledged the oversight in Resident #24's care plan review and revision, and the facility had no additional information to provide regarding the deficiencies.
Deficient Activity Program and Documentation
Penalty
Summary
The facility failed to ensure that activity assessments accurately reflected the needs of all residents, particularly for a non-English speaking resident and another resident whose yearly activity assessment was incomplete. Resident #26, who primarily speaks Spanish, was observed multiple times without engaging in any activities and without the presence of activity staff. The resident's care plan inaccurately documented that the resident spoke English, and there were no activities provided in Spanish or tailored to the resident's cognitive status. The Activity Director admitted to not having any sensory type programs for cognitively impaired residents and could not provide documentation of activities offered in the resident's native language. Resident #24 was observed in their room or in the day room watching television, with no active engagement in activities. The resident's care plan indicated a preference for independent activities, but there was no documentation of the resident being invited to participate in activities of interest, such as music events. The facility's activity evaluation for this resident was outdated and incomplete, and there was no consistent documentation of the resident's participation or refusal of activities. The facility's policies on activity programs and documentation were not adhered to, as evidenced by the lack of documentation for resident participation in activities and the absence of tailored activities for residents with specific needs. The Activity Director acknowledged the deficiencies in documentation and the lack of tailored activities for residents with cognitive impairments or language barriers. The facility administration was unable to provide additional information to address these concerns.
Failure to Inspect Emergency Crash Carts
Penalty
Summary
The facility failed to ensure a system was in place to inspect the emergency crash carts (ECC) for expiration dates and placement, as observed by surveyors across three resident sections. During the inspection, it was found that the ECCs were locked, but the checklists on top of the carts were incomplete and lacked instructions. Items such as the AED, suction machine, IV kit, and others were not documented as checked. Additionally, a resuscitation bag was observed hanging on the ECC, which was not included in the checklist. The Licensed Practical Nurse Infection Preventionist (LPN IP) and other staff members acknowledged the absence of a policy or procedure for inspecting the ECCs, and there was confusion about who was responsible for checking expiration dates. Further observations revealed that the ECCs contained expired items, such as a resuscitation bag and IV insertion kits. The Licensed Nursing Home Administrator (LNHA) and Registered Nurse (RN) Supervisor confirmed the lack of a policy and procedure for staff to follow when checking the ECCs. The facility administration was informed of these concerns, and although a new ECC checklist was created, it still did not include inspection of the resuscitation bag. The deficiency was identified as a failure to maintain a proper system for inspecting and ensuring the readiness of emergency equipment.
Infection Control Deficiencies in PPE Usage and Hand Hygiene
Penalty
Summary
The facility failed to adhere to infection control standards, as evidenced by multiple observations and interviews. A Certified Nursing Assistant (CNA) was observed entering the room of a resident on Contact Precautions without wearing the required personal protective equipment (PPE), such as a gown and gloves, despite clear signage indicating the necessity of such precautions. The CNA admitted to not wearing PPE because she was only delivering a lunch tray and not providing direct care, although the facility's policy required PPE to be worn at all times in such rooms. The Licensed Practical Nurse/Unit Manager (LPN/UM) and the Infection Preventionist (IP) confirmed the importance of PPE usage in these situations. Another deficiency was noted with a resident who had an indwelling urinary catheter. The surveyor observed the resident's urinary drainage bag resting on the floor, which is against the facility's infection control policy that requires the bag to be secured to the bedframe to prevent contamination. The CNA and LPN acknowledged the error and stated that the bag should not have been on the floor. The facility's policy clearly states that catheter tubing and drainage bags must be kept off the floor to prevent infection. Additionally, a CNA was observed failing to perform hand hygiene after delivering a meal tray to a resident on Enhanced Barrier Precautions. Despite signage instructing staff to wash hands before entering and exiting the room, the CNA did not comply. The Infection Control Nurse confirmed that all staff had been educated on infection control prevention, yet the CNA did not follow the protocol. These observations indicate a lapse in adherence to established infection control procedures, as confirmed by interviews with facility staff.
Failure to Follow Physician Orders for Medication Administration
Penalty
Summary
The facility failed to adhere to physician orders for medication administration for a resident, leading to a deficiency. The resident, who had a history of acute kidney failure, repeated falls, and muscle weakness, was prescribed Midodrine HCL to manage hypotension, with specific instructions to hold the medication if the systolic blood pressure (SBP) exceeded 120. However, the electronic Medication Administration Record (eMAR) indicated that the medication was administered on multiple occasions when the resident's SBP was above the prescribed threshold, contrary to the physician's orders. Interviews with nursing staff, including an LPN and a Unit Manager, confirmed that the protocol was to check vital signs before administering the medication and to hold it if the SBP was greater than 120. Despite this, the medication was not held as required, and the staff acknowledged the oversight. The facility's policy on administering medications emphasized adherence to prescriber orders, yet this was not followed in the case of the resident, leading to the deficiency noted by the surveyors.
Failure to Provide Adequate Grooming for Dependent Resident
Penalty
Summary
The facility failed to provide necessary grooming services for a resident who was dependent on staff for activities of daily living. The deficiency was observed in a resident who had been admitted with severe cognitive impairment and required total staff assistance for personal hygiene. Over several days, the resident was observed with long, thick facial hair, indicating a lack of grooming care. Despite being dependent on staff, the resident remained in bed for extended periods without receiving adequate grooming or personal hygiene care. The Certified Nursing Assistant (CNA) assigned to the resident was unaware that she could shave the resident, despite the facility's policy indicating that CNAs are responsible for such tasks. The Unit Manager and other staff members failed to notice or address the resident's grooming needs, resulting in the resident remaining unshaven for several days. The lack of supervision and communication among staff contributed to the oversight in providing necessary grooming care. The facility's policy on shaving and activities of daily living was not effectively communicated or enforced among the staff, leading to the resident's unmet grooming needs. The CNA's lack of awareness and the Unit Manager's failure to supervise and ensure proper care were significant factors in the deficiency. The resident's condition improved only after another CNA took the initiative to address the grooming issue, highlighting the need for better staff training and supervision.
Failure to Implement Baseline Care Plan for Resident's Immediate Needs
Penalty
Summary
The facility failed to develop and implement a baseline care plan (BCP) within 48 hours of admission for a resident, which included the necessary healthcare information to address the resident's immediate needs. The resident was admitted with diagnoses including spinal stenosis, atherosclerotic heart disease, and type 2 diabetes. The Admission Minimum Data Set (MDS) indicated the resident had an intact cognition with a Brief Interview for Mental Status (BIMS) score of 15 out of 15 and a moderate depression score of 10 on the Resident Mood Interview. However, no BCP was initiated to address the resident's mood. The Director of Social Services (DSS) acknowledged the responsibility to assess the mood section of the MDS and stated that a referral for psychological services was made, but could not provide documentation of the referral or services provided. The DSS admitted that a mood care plan should have been initiated due to the high mood score. The facility's policy required a baseline care plan to be developed within 48 hours of admission, including therapy and social services, but this was not done for the resident in question.
Plan Of Correction
1/24/25 1) How the corrective action will be accomplished for those residents found to have been affected by the deficient practice. 1) Resident #1 NU Ex Order 26.4(b)(1) at the facility. On 1/22/2024 the Assistant Director of Nursing /FE (ADON/FE) completed an audit of all new admissions in the last 30 days to ensure a baseline care plan was initiated within 48 hours of admission and included person-centered care planning. There were no untoward findings. 2) How the facility will identify other residents having the potential to be affected by the same deficient practice. 2) All residents have the potential to be affected by this practice. 3) What measures will be put into place or systemic changes will be made to ensure that the deficient practice will not recur. 3) On 12/27/2024 the Assistant Director of Nursing/Facility Educator (ADON/FE) immediately provided in-service education to all nurses including shift supervisors and unit managers on the procedure for developing a baseline care plan within 48 hours of admission. The baseline care plan must include the minimum healthcare information necessary to properly care for a resident including, but not limited to a) initial goals based on the physician orders; b) physicians orders; c) dietary orders; d) therapy orders; e) social services; f) PASARR recommendation, if applicable. On 1/22/2025 The ADON/FE provided in-service education to the [R] and U.S. FOIA (b) (6) regarding the process of developing a baseline care plan within 48 hours of admission. The baseline care plan must include the minimum healthcare information necessary to properly care for a resident. The Unit Manager or designee will review all new admission records daily to ensure a baseline care plan has been initiated within 48 hours of admission. This review will continue on an ongoing basis. On 1/22/2025 the ADON/FE provided in-service education to the [R] the [R] and U.S. FOIA (b) (6) on the importance of a personalized care plan for depression as well as psychology consult for any resident with a PHQ9 over the score of 10, which notes signs and symptoms of depression. The Director of Social Services and ADON/FE have created a formal record for tracking all referrals made to a psychologist. 4) How the facility will monitor its corrective actions to ensure that the deficient practice is being corrected and will not recur, i.e. what QA program will be put into place to monitor the continued effectiveness of the systemic change. 4) The Director of Nursing or designee will conduct audits of 100% of newly admitted residents to ensure a baseline care plan has been implemented within 48 hours of admission. The audits will continue daily on an ongoing basis to ensure compliance. The results of the audits will be reported to the Administrator and the Quality Assurance Performance Improvement (QAPI) Committee monthly x 3 months, then quarterly x 3 quarters. The Director of Social Services or designee will conduct audits of all residents who have referrals for psychology consults. The audits will be conducted weekly x 3 weeks, then monthly x 3 months, then quarterly x 3 quarters. The results of the audits will be provided to the Administrator and QAPI Committee monthly x 3 months then quarterly x 3 quarters. The QAPI Committee will review and determine need for further audits. The QAPI Committee meets on a monthly basis.
Failure to Prevent Self-Harm Incident
Penalty
Summary
The facility failed to maintain a safe environment and provide adequate supervision for a resident who was found with ligature marks around the neck. The incident involved a resident who had been admitted with diagnoses including spinal stenosis, atherosclerotic heart disease, and Type 2 diabetes. The resident had an intact cognition with a BIMS score of 15 out of 15 but was noted to be moderately depressed with a score of 10 on the Resident Mood Interview. Despite these indicators, there was no psychological assessment documented in the medical record. The incident report revealed that the resident had intentionally used the call bell cord, which had been disconnected from the wall, to attempt self-harm. On the morning of the incident, a CNA responded to the resident's call bell, which was ringing, and found the resident unresponsive with the call bell cord wrapped around their neck. The CNA untied the cord and called for help, after which the resident regained responsiveness. The Administrator was informed of the incident and noted that the call bell cord had been unplugged, which could occur inadvertently due to bed adjustments. However, the Administrator could not recall if the resident sustained any injuries, and no psychological assessment was completed prior to the incident, indicating a lack of adequate monitoring and supervision for the resident's mental health needs.
Plan Of Correction
1) How the corrective action will be accomplished for those residents found to have been affected by the deficient practice. Resident #1 NJ Ex Order 26.4(b) (1) at the facility. The Assistant Director of Nursing/Facility Educator (ADON/FE) immediately conducted an audit of all residents who had physicians orders for a referral for psychology assessment to ensure the consult was completed. There were no untoward findings. 2) How the facility will identify other residents having the potential to be affected by the same deficient practice. All residents with referrals for psychology consults have the potential to be affected by this practice. 3) What measures will be put into place or systemic changes will be made to ensure that the deficient practice will not recur. On 12/27/2024, The Assistant Director of Nursing/Facility Educator (ADON/FE) and the facility Administrator conducted in-service education to the psychology provider on the process for psychology consults. The practitioner has been advised of the implementation of a tracking form for all psych referrals to ensure compliance. The ADON/FE educated the psychology provider on the process of documenting refusal of referrals in the electronic medical record. The ADON/FE provided in-service education to all nurses on the implementation of a tracking form for all psychology referrals to ensure compliance. The ADON/FE provided in-service education to all staff on the process of keeping residents free from hazards and providing the necessary monitoring and supervision for those individuals who may have signs or symptoms of depression. 4) How the facility will monitor its corrective actions to ensure that the deficient practice is being corrected and will not recur, i.e. what QA program will be put into place to monitor the continued effectiveness of the systemic change. The Director of Nursing or designee will conduct audits of the psychology referral book to ensure all referrals for psychology or psychiatry consults are completed timely and documented. Audits will be conducted daily x 5 days, then weekly x 4 weeks, then monthly x 3 months. The results of all audits will be provided monthly x 3 months to the facility's Administrator and the Quality Assurance Performance Improvement (QAPI) Committee for review and comment. The QAPI committee meets on a monthly basis. The QAPI Committee will review and determine the need for further audits.
Failure to Document and Track Psychological Referrals
Penalty
Summary
The Director of Social Services (DSS) at the facility failed to develop and implement policies and procedures for identifying and addressing the medically related social and emotional needs of a resident. This deficiency was identified during a survey when it was found that a resident, who had been admitted with diagnoses including spinal stenosis, atherosclerotic heart disease, and Type 2 diabetes, had a mood score indicating moderate depression. Despite this, there was no documentation of a referral for a psychological assessment or evidence that such an assessment was completed. The DSS claimed to have verbally referred the resident for psychological services, but no written documentation was provided to support this claim. Interviews with the DSS, the psychologist, and the facility's administrator revealed a lack of formal tracking and documentation of psychological referrals and assessments. The DSS admitted that there was no formal system in place to track whether residents identified as needing psychological assessments received them or if the services were effective. The facility's administrator acknowledged the expectation that concerns identified in screenings should be followed up with documented referrals, but was unaware of the lack of formal tracking until the survey. The facility's job description for the DSS required the development and implementation of policies to address residents' social and emotional needs, which was not fulfilled in this case.
Plan Of Correction
1) How the corrective action will be accomplished for those residents found to have been affected by the deficient practice. Resident #1 NJ Ex Order 26.4(b) (1) at the facility. The Director of Social Services immediately conducted an audit of 100% of all residents to determine if their NJ Ex Order 26.4(b) (1) interview indicated a score of or greater, indicating the resident was NJ Ex Order 26.4(b)(1). The Director of Social Services identified 13 residents who had a score of or greater in section of the MDS and made a referral to the NJ Ex Order 26.4(b)(1) provider to ensure a NJ Ex Order 26.4(b)(1) assessment was conducted. 2) How the facility will identify other residents having the potential to be affected by the same deficient practice. All residents with a Resident Mood Interview (RMI) of 10 or greater have the potential to be affected by this practice. 3) What measures will be put into place or systemic changes will be made to ensure that the deficient practice will not recur. On 12/27/2024 the Administrator provided in-service education to the U.S. FOIA (b) (6) with regards to the Directors responsibility which includes but is not limited to procedures for the identification of medically related social and emotional needs for residents and assisting residents in obtaining needed services from outside entities as needed. The Director of Social Services is the designated staff person who acts as the primary contact and coordinator for the contracted providers for psychiatry and psychology services. 4) How the facility will monitor its corrective actions to ensure that the deficient practice is being corrected and will not recur, i.e. what QA program will be put into place to monitor the continued effectiveness of the systemic change. The Director of Social Services or designee will conduct audits of 5 residents weekly to review the score of the Resident Mood Interview (RMI). Residents with a RMI equal to or greater than 10 will be referred by the Director of Social Services to the contracted psychology provider for consult. The audits will be conducted weekly x 3 weeks, then monthly x 3 months. The results of the audits will be provided monthly x 3 months to the facility's Quality Assurance Performance Improvement (QAPI) Committee for review and comment. The QAPI committee meets on a monthly basis. The QAPI Committee will review and determine the need for further audits.
Incomplete Investigation of Abuse Allegation
Penalty
Summary
The facility failed to conduct a thorough investigation into an allegation of abuse involving a resident who no longer resides at the facility. The resident, who had a history of anxiety disorder, major depressive disorder, muscle weakness, difficulty in walking, and the presence of an artificial eye, was found on the floor beside their bed with their head under their wheelchair. The resident required substantial maximal assistance with activities of daily living and transfers and had some cognitive impairment. After a fall, the resident was sent to the hospital, where they reported being pushed, prompting an investigation by hospital social workers. However, the facility did not complete a thorough investigation as required by their policy. The facility's policy mandates that all reports of abuse, neglect, exploitation, or misappropriation are thoroughly investigated and documented. The investigation should include interviews with the person reporting the incident, any witnesses, the resident or their representative, and staff members who had contact with the resident. Despite this, the facility's investigation was incomplete, as acknowledged by the Administrator, who only became aware of the allegation after gathering documentation. The Director of Social Services, who was not employed at the time of the incident, stated that she would typically collect statements from the resident making the allegation but did not speak with other residents. The facility's failure to adhere to its policy resulted in an incomplete investigation of the abuse allegation.
Plan Of Correction
1) How the corrective action will be accomplished for those residents found to have been affected by the deficient practice. Resident #2 NJ Ex Order 26.4(b)(1) at the facility. The Administrator immediately conducted an audit of all reportable events in 2024 involving allegations of NEXTER to ensure the allegation was thoroughly investigated. There were no untoward findings. 2) How the facility will identify other residents having the potential to be affected by the same deficient practice. All residents who report an allegation of abuse have the potential to be affected by this practice. 3) What measures will be put into place or systemic changes will be made to ensure that the deficient practice will not recur. On 12/26/2024 the facility Administrator (LNHA) conducted in-service education with the U.S. FOIA (b) (6), the U.S. FOIA (b) (6), and Unit Managers (UM) on the policy titled, Abuse, Neglect, Exploitation or Misappropriation Reporting and Investigating. Education included but was not limited to all reports of resident abuse (including injuries of unknown origin), neglect, exploitation or theft/misappropriation of resident property are reported to local, state and federal agencies & thoroughly investigated by facility management. On 12/26/2024 the FE/ADON conducted in-service education to line staff on the procedure for reporting allegations of abuse. On 12/26/2024 the Director Of Social Services conducted an audit of all grievances from 2024 to ensure all grievances were investigated and there were no allegations of abuse or mistreatment. There were no untoward findings. The LNHA is the designated individual at the Facility to investigate all allegations of Abuse, Neglect, Exploitation or Misappropriation. 4) How the facility will monitor its corrective actions to ensure that the deficient practice is being corrected and will not recur, i.e. what QA program will be put into place to monitor the continued effectiveness of the systemic change. The Director of Social Services or designee will conduct audits of all reported resident concerns or grievances to ensure allegations are immediately reported to the Administrator for a full and thorough investigation. Audits will be conducted daily x 5 days, then weekly x 4 weeks, then monthly x 3 months. The results of the audits will be provided monthly x 3 months, then quarterly x 3 quarters to the facility's Administrator and the Quality Assurance Performance Improvement (QAPI) Committee for review and comment. The QAPI committee meets on a monthly basis. The QAPI Committee will review and determine the need for further audits.
Deficiency in Medical Record Documentation
Penalty
Summary
The facility failed to maintain accurately documented and complete medical records for a resident, as evidenced by the absence of documentation for psychological assessment attempts and missing weight records. The resident, who was not present at the facility during the survey, had been admitted with diagnoses including spinal stenosis, atherosclerotic heart disease, and type 2 diabetes. The Admission Minimum Data Set (MDS) indicated an intact cognition and moderate depression. However, the psychologist's attempts to assess the resident were not documented, despite the psychologist stating that she had tried to see the resident multiple times but found him sleeping. Additionally, the facility did not document the resident's weekly weights for two consecutive weeks following admission, as required by the facility's policy. The Registered Dietician confirmed the missing weights and stated that new admissions should be weighed weekly for four weeks. The facility's policies on weight assessment and documentation were reviewed, revealing that all services and changes in the resident's condition should be documented to facilitate communication among the interdisciplinary team. The lack of documentation for both the psychological assessment attempts and the resident's weights led to the identification of this deficiency.
Plan Of Correction
1/24/25 1) How the corrective action will be accomplished for those residents found to have been affected by the deficient practice. Resident #1 [R] NJ Ex Order 26.4(b) (1) at the facility. The Assistant Director of Nursing/Facility Educator (ADON/FE) immediately conducted an audit of all residents with referrals for J Ex Order 26.4(b)(1) assessment to ensure the assessment was completed timely. There were no untoward findings. The Dietician conducted an audit of all residents residing in the facility to ensure NJ Ex Order 26.4(b) (1) were obtained and entered in the electronic medical record for all new admissions. No residents had untoward effects related to this practice. 2) How the facility will identify other residents having the potential to be affected by the same deficient practice. All residents have the potential to be affected by this practice. 3) What measures will be put into place or systemic changes will be made to ensure that the deficient practice will not recur. On 12/27/2024, The Assistant Director of Nursing/Facility Educator (ADON/FE) provided in-service education to all nurses on the importance of ensuring the contracted vendor for psychology services documented attempts for psychological assessments on residents. On 12/27/2024, The Assistant Director of Nursing/Facility Educator (ADON/FE) provided in-service education to all nurses, Certified Nursing Assistants (CNAs), and the U.S. FOIA (6) (6) on the procedure for documenting weights for new admissions. Weights will be obtained for all new admissions, on the date of admission to the facility. The Dietician or designee will review the admission weight the day after admission, to ensure it is documented in the electronic medical record. 4) How the facility will monitor its corrective actions to ensure that the deficient practice is being corrected and will not recur, i.e. what QA program will be put into place to monitor the continued effectiveness of the systemic change. The Unit Manager or designee will conduct audits of residents with psychology/psychiatry referrals to ensure the provider documents attempts to complete the psychological assessment. The audits will be conducted on 5 residents per week x 3 weeks, then 5 residents per month x 3 months, then 5 residents per quarter x 3 quarters to ensure compliance. The dietitian or designee will conduct audits of residents' admission weights to ensure proper completion. These results will be monitored weekly. The results of the audits will be provided monthly x 3 months, then quarterly x 3 quarters to the facility's Administrator and the Quality Assurance Performance Improvement (QAPI) Committee. The QAPI committee meets on a monthly basis. The QAPI Committee will review and determine the need for further audits.
Deficient Staffing Ratios in Day Shifts
Penalty
Summary
The facility failed to meet the mandatory staffing ratios as required by New Jersey state law, specifically during the day shifts over a three-week period from December 1, 2024, to December 21, 2024. The deficiency was identified in 9 out of 21 day shifts, where the number of Certified Nurse Aides (CNAs) was insufficient to meet the mandated ratio of one CNA to every eight residents. This staffing shortfall was documented in several instances, with the number of CNAs ranging from 6 to 9, while the required number was at least 10 for the resident population during those shifts. The specific dates and staffing levels were as follows: On December 1, 4, 8, 9, 13, 14, 15, 16, and 21, the facility had fewer CNAs than required for the number of residents present. For example, on December 1, there were 7 CNAs for 79 residents, and on December 15, there were only 6 CNAs for 83 residents. These instances demonstrate a consistent failure to comply with the staffing requirements, which are crucial for ensuring adequate care and supervision of residents.
Plan Of Correction
1) How the corrective action will be accomplished for those residents found to have been affected by the deficient practice: The facility leadership team has met on an ongoing basis and continued to identify staffing challenges and areas of improvement for licenses and certified staffing needs. 2) How the facility will identify other residents having the potential to be affected by the same deficient practice: All residents have the potential to be affected by this practice. 3) What measures will be put into place or systemic changes will be made to ensure that the deficient practice will not recur: The DON conducted an audit of staffing schedules with the current facility census to ensure fulfillment of staffing requirements per shift. The facility has implemented an incentive program including referral bonuses for employees referring staff where appropriate, conducted job fairs, immediate interviews with contingency offers, and expedited the onboarding process of new hires. The facility has contracted a vendor with agency staff as needed to meet staffing needs. The Director of Nursing and Director of Rehabilitation continue to partner in addressing staffing challenges. Where appropriate, the occupational therapy staff assist in providing care and activities of daily living to residents. 4) How the facility will monitor its corrective actions to ensure that the deficient practice is being corrected and will not recur, i.e. what QA program will be put into place to monitor the continued effectiveness of the systemic change: The DON and/or designee will meet with the staffing coordinator daily to review facility census, call outs if any, and staffing needs. The DON and/or designee will monitor callouts and staffing ratios weekly until the requirement is met. The results of the audits will be forwarded to the facility Administrator and QAPI Committee for further review and recommendations as needed.
Nurse Staffing Deficiency Identified
Penalty
Summary
The facility failed to meet the mandatory nurse staffing requirements as outlined in N.J.A.C. 8:39-25.2(b)(1)&(2) for two days during the weeks of 12/08/2024 and 12/21/2024. Specifically, on 12/08/2024, the facility provided 240 actual staffing hours, falling short by 2.25 hours from the required 242.25 hours. Similarly, on 12/15/2024, the facility provided 240 actual staffing hours, which was 4 hours less than the required 244 hours. This deficiency was identified based on the review of Nurse Staffing Reports and was associated with complaint numbers NJ00168416 and NJ00181485.
Plan Of Correction
1) How the corrective action will be accomplished for those residents found to have been affected by the deficient practice. The facility leadership team has met on an ongoing basis and continued to identify staffing challenges and areas of improvement for licenses and certified staffing needs. 2) How the facility will identify other residents having the potential to be affected by the same deficient practice. All residents have the potential to be affected by this practice. 3) What measures will be put into place or systemic changes will be made to ensure that the deficient practice will not recur. The DON conducted an audit of staffing schedules with the current facility census to ensure fulfillment of staffing requirements per shift. The facility has implemented an incentive program including referral bonuses for employees referring staff where appropriate, conducted job fairs, immediate interviews with contingency offers, and expedited the onboarding process of new hires. The facility has contracted a vendor with agency staff as needed to meet staffing needs. The Director of Nursing and Director of Rehabilitation continue to partner in addressing staffing challenges. Where appropriate, the occupational therapy staff assist in providing care and activities of daily living to residents. 4) How the facility will monitor its corrective actions to ensure that the deficient practice is being corrected and will not recur, i.e. what QA program will be put into place to monitor the continued effectiveness of the systemic change. The DON and/or designee will meet with the staffing coordinator daily to review facility census, call outs if any, and staffing needs. The DON and/or designee will monitor callouts and staffing ratios weekly until the requirement is met. The results of the audits will be forwarded to the facility Administrator and QAPI Committee for further review and recommendations as needed.
Latest citations in New Jersey
A resident with severe cognitive impairment, multiple comorbidities, and a stage 4 sacral pressure ulcer required staff assistance with ADLs and had a care plan specifying turning, repositioning, offloading, limited sitting time, and use of a ROHO cushion. While Documentation Survey Reports showed recorded interventions such as skin observation and turning/repositioning from January through March, the facility could not produce any ADL or POC documentation for turning, repositioning, or getting the resident out of bed for the preceding several months. CNAs, an LPN, and the DON reported that these interventions were performed and documented in the POC or progress notes, but the requested records for that time period were unavailable, contrary to facility policies on turning/repositioning and pressure injury prevention that require such care to be implemented and documented.
The facility failed to maintain sufficient kitchen staffing, resulting in days when no cook was on duty and the Food Service Director had to cover all meals. On one such day, residents reported receiving only cold items for all three meals, including cereal and milk for breakfast, cold cut sandwiches and chips for lunch, and cold cut ham wraps for dinner, with no cooked foods or vegetables provided. A Dietary Aide confirmed that both the scheduled cook and the FSD were ill that day, and the RD instructed use of only non-cook items, later acknowledging the meals did not meet daily nutritional requirements. Review of the monthly schedule showed only one cook on staff, with the FSD covering most cooking duties and no backup cooks despite the facility’s policy requiring nutritionally adequate meals even when a scheduled cook is absent.
A resident with dementia, psychotic disorder, seizures, and moderate cognitive impairment was hospitalized for anemia and AKI, where imaging revealed an acute displaced left femur fracture with associated hemorrhage, along with clinical findings of left leg swelling, redness, and tenderness. After being notified by a hospital RN of the fracture, facility leadership conducted an internal investigation, concluded there was no harm done in the facility, and remained unsure where or how the fracture occurred. The LNHA acknowledged that the cause of the injury was unknown, and the CEO confirmed that such an injury of unknown origin should be reported to the Department of Health. Despite a written abuse policy requiring immediate notification to the state and written follow-up within 72 hours when investigating possible abuse or neglect, the facility did not report this injury of unknown origin to the New Jersey Department of Health.
A resident with schizoaffective disorder, major depression, and a documented history of elopement risk had a Wander Guard in place and a care plan calling for frequent monitoring due to active exit-seeking. After the resident’s behaviors escalated, one-to-one monitoring was started but then discontinued when the resident was moved to a secured unit, where policy required controlled exit access. On an evening in question, staff on the secured unit allowed residents to leave unaccompanied to a soda machine on another unit, and the resident was last seen in their room around 9 p.m. By about an hour later, staff discovered the resident missing, and a nurse on another floor, not the secured unit staff, activated a Code Grey after hearing a door alarm. A subsequent head count confirmed the resident had left the building; the resident later stated they exited through a unit door, took an elevator to the front entrance, and used public transportation to visit a family member, demonstrating a failure to maintain a safe secured environment and adequate supervision to prevent elopement.
A resident with severe intellectual disabilities, obstructive and reflux uropathy, and an indwelling catheter was seen by a urologist, who recommended cystoscopy, laser lithotripsy of a bladder stone, and TURP, with a future OR schedule. Nursing documentation noted the recommendation, but there was no evidence in the EMR that staff followed up with the urologist or the physician to schedule the procedures. Central supply staff, responsible for scheduling, reported making weekly calls and tracking them on paper that was not retained and had no EMR access, and leadership confirmed there was no policy for scheduling out-of-facility appointments and no completed follow-up form because the urology office was expected to schedule surgery. The resident was later sent out with cloudy urine, poor intake, and lethargy and was admitted to the hospital with an obstructed Foley, bilateral hydronephrosis, and acute kidney injury, and the lack of documented follow-up conflicted with the facility’s charting policy requiring the medical record to support interdisciplinary communication.
Surveyors found that multiple residents did not receive meals and beverages as listed on their tray tickets, including missing biscuits, condiments, and diet sodas, as well as incorrect items such as apple products despite a documented "no apple" order and food preferences like "no gravy" not being honored. Residents with conditions such as protein-calorie malnutrition, DM, CKD, and other chronic diagnoses had care plans directing staff to provide diets as ordered and honor food and beverage preferences, yet trays frequently did not match tray cards. Kitchen staff acknowledged running out of certain items, and leadership confirmed that trays and tray tickets were expected to match and that meals should follow documented preferences.
A resident with multiple medical conditions and moderate cognitive impairment required substantial assistance with toileting and was care planned for incontinence management and skin integrity. Facility records showed that required documentation of bladder continence, bowel continence, bowel movements, and toilet use was missing on multiple shifts, with no related entries in progress notes. CNAs, who were responsible for providing and documenting toileting and incontinence care in the EMR, and nursing leadership confirmed that all care should be documented and verified by supervisors, yet a CNA reported sometimes forgetting to chart when busy. This failure to follow the facility’s documentation policy resulted in an incomplete and inaccurate medical record.
A resident with dementia, depression, mixed anxiety disorder, and severely impaired cognition, who depended on staff for ADLs and communicated via written questions due to hearing impairment, reported that a male CNA had touched them inappropriately in the groin while providing a shower and that they had informed staff or the administrator shortly thereafter. The resident’s care plan was later updated to prohibit male CNAs, and documentation showed showers were provided by a male CNA on several occasions. The facility conducted an internal investigation and concluded there was no evidence to support sexual abuse, but did not notify the NJDOH as required by its abuse/neglect policy and state regulations, a failure confirmed by the DON and administrator during surveyor interviews.
A cognitively intact resident with mental health diagnoses reported that a CNA pushed them to the floor when they entered another resident’s room after hearing yelling, later seeking ED care where an abrasion of the upper extremity and a visit reason of battery were documented. An LPN documented hearing yelling, seeing the resident grabbing the CNA’s arm, and calling 911, while the CNA stated the resident aggressively grabbed her and denied assaulting the resident. Despite the resident’s repeated written complaints to the DSS and LNHA alleging assault and expressing anger when seeing the CNA, the facility did not follow its abuse policy requiring temporary suspension of employees under investigation, did not promptly obtain statements from other staff or residents on the CNA’s assignment, and allowed the CNA to continue working regular shifts, including on the unit where the resident resided.
A cognitively intact resident with psychiatric diagnoses reported that a CNA pushed them and knocked them down, after which an LPN heard yelling, entered the room, saw the resident grabbing the CNA’s arm, and then called 911 and notified the nursing supervisor. The resident requested hospital transport to document injuries and was treated in the ED for an abrasion of the upper arm and given a Tdap injection. The nursing supervisor was informed of the incident, and staff later received education on abuse and neglect policies; however, there was no evidence that the allegation of staff-to-resident physical abuse was reported to the state health department, and the ADON indicated she believed it was a resident-to-staff incident rather than a reportable staff-to-resident allegation.
Failure to Maintain ADL and Turning/Repositioning Documentation for High-Risk Resident
Penalty
Summary
The deficiency involves the facility’s failure to maintain documentation of Activities of Daily Living (ADL) tasks, specifically getting a resident out of bed and providing turning and repositioning, for a defined period. A resident with multiple complex medical conditions, including severe protein-calorie malnutrition, gastrointestinal hemorrhage, type 2 diabetes mellitus, dysphagia, a stage 4 sacral pressure ulcer, gastrostomy status, functional quadriplegia, iron deficiency anemia, and generalized muscle weakness, was assessed as having severely impaired cognition (BIMS score of 00) and requiring staff assistance with ADLs. The resident’s care plan, initiated in September 2025 and revised in March 2026, identified moisture-associated skin damage to the sacrum related to incontinence, immobility, poor cognition, peripheral vascular disease, and diabetes, and included interventions such as turning and repositioning, offloading per policy, limiting sitting time, use of a ROHO cushion, and treatment per physician orders. Review of the resident’s Documentation Survey Reports (DSRs) from January 2026 to March 2026 showed recorded interventions and tasks including skin observation, turning and repositioning, and amount eaten, with the DSR reflecting the days these tasks were performed. However, the facility was unable to produce any DSRs or other documentation of ADL tasks for September 2025 through December 2025, despite staff interviews indicating that turning, repositioning, and getting the resident out of bed were performed and documented in the Point of Care (POC) system or skilled progress notes. The DON stated that turning and repositioning were documented by CNAs in the POC and that the resident was turned and repositioned every two hours or more frequently, but could not provide more than one month of ADL task sheets, citing a recent program change. This lack of documentation occurred despite facility policies on Turning and Repositioning and Pressure Injury Prevention and Management that require implementation and documentation of turning and repositioning for residents at risk of or with existing pressure injuries.
Insufficient Kitchen Staffing Led to Inadequate Meals
Penalty
Summary
The deficiency involves insufficient staffing in the food and nutrition services, resulting in the inability to safely and effectively carry out food service operations. During a Resident Council meeting, five of six alert and oriented residents reported that on one day the prior week there was no cook on duty and they were served cold food for all three meals. They stated that breakfast consisted of cereal and milk passed from a cart. On another day of survey observation, the Food Service Director (FSD) was observed preparing lunch and confirmed there was no cook on duty that day, so he was covering all meals himself. A Dietary Aide reported that on the day in question the scheduled cook called out sick and the FSD was also ill, leaving no cook available. The Registered Dietician (RD) was notified and instructed the Dietary Aide to use only items that did not require cooking, resulting in breakfast of cold cereal, milk, and juice; lunch of cold cut sandwiches and chips; and dinner of cold cut ham wraps, with no cooked items or vegetables provided. The RD later acknowledged that these meals did not meet daily nutritional requirements. Review of the March kitchen schedule showed only one cook scheduled for the month, with the FSD covering most cooking duties, including all breakfasts and all meals on certain days, and no backup cooks available after two cooks had quit. The facility’s own Dietary Emergency Staffing policy requires provision of safe, sanitary, and nutritionally adequate meals even in the absence of a scheduled cook, with the Administrator responsible for oversight and regulatory compliance.
Failure to Report Injury of Unknown Origin to State Authorities
Penalty
Summary
Surveyors determined that the facility failed to report an injury of unknown origin to the New Jersey Department of Health after a resident was found to have a left femur fracture. The resident had dementia with behavioral disturbances, a psychotic disorder with hallucinations, seizures, and chronic candidiasis, and was assessed on a recent MDS as moderately cognitively impaired with a BIMS score of 9/15. On 3/19/26, a hospital RN notified the facility that the resident, who had been admitted to the hospital with anemia and acute kidney injury, was also found to have left leg swelling, redness, and tenderness, and that a CT scan showed a left femur fracture. A facility document titled "Conclusion Summary of Investigation" described an acute displaced fracture of the left femur with a large adjacent hemorrhage and areas suspicious for active bleeding. During an interview, the LNHA stated that after being notified by the hospital of the fracture, the facility conducted an investigation and concluded there was no harm done in the facility, and that she was unsure where the fracture occurred, suggesting it may have happened during transfer to or at the hospital. When questioned about protocol for injuries of unknown origin, the LNHA acknowledged that the facility did not know how the injury occurred. In a separate interview, the President/CEO confirmed that an injury of unknown origin is supposed to be reported to the Department of Health and agreed that the resident’s fracture would be considered such an injury. The facility’s abuse policy, revised 1/1/2025, states that the New Jersey Department of Health and Senior Services must be called immediately to report that the facility is investigating an allegation of abuse or neglect, with written confirmation of the investigation results to follow within 72 hours. Despite this policy, the injury of unknown origin was not reported to the Department of Health.
Failure to Prevent Elopement From Secured Unit for Known High-Risk Resident
Penalty
Summary
The deficiency involves the facility’s failure to maintain a safe environment and provide adequate supervision to prevent the elopement of a resident who was a known elopement risk. The resident had been identified as high risk for elopement since admission in 2024 and had a Wander Guard device in place. An Elopement/Wandering Risk Evaluation completed on 03/04/2026 documented a history of actual or attempted elopement, verbal expressions of wanting to go home, and exit-seeking behavior, as well as cognitive impairment with poor decision-making skills. The resident’s care plan, initiated in 2024 and revised in 2025, identified the resident as an elopement risk and wanderer with a Wander Guard on the ankle and called for monitoring of behaviors and frequent monitoring due to active exit-seeking. In early March 2026, the resident’s behavior escalated. On 03/03/2026, the resident requested transfer to a facility closer to a family member after that family member had reduced the frequency of visits. On 03/04/2026, the resident attempted to leave the floor and was hard to redirect, leading the facility to place the resident on one-to-one monitoring while awaiting a secured unit bed. The resident was then transferred to a secured third-floor unit on 03/04/2026, and the one-to-one monitoring was discontinued. Facility policy on safety and supervision stated that resident supervision is determined by assessed needs and that supervision may need to be increased with changes in mental status or behaviors. The Code Grey/Elopement policy emphasized controlling exit access on secured units, including the use of door codes to leave the unit. On the evening of 03/08/2026, the resident was observed on the secured unit by staff around 9:00 PM. One LPN reported last seeing the resident at about that time when providing a snack, after which the resident went to their room; a CNA also saw the resident in the room on the phone at 9:00 PM. Staff on the secured unit stated that residents there were allowed to go off the unit unaccompanied to a soda machine on another unit, despite the resident’s elopement risk and Wander Guard. Around 10:00 PM, staff discovered the resident was no longer in the room and could not be found on the unit. Staff on the secured unit reported not hearing any door alarm sounding prior to the activation of a Code Grey, and they did not initiate the Code Grey themselves. A nurse on another floor heard a door alarm at about 10:00 PM and activated Code Grey, after which a head count revealed the resident was missing from the building. The resident later reported having exited the secured unit through an exit door, taken the elevator to the front entrance, left the building while still wearing the Wander Guard, and used public transportation to travel to a family member’s home, where police subsequently located the resident. These events led surveyors to determine that the facility failed to maintain a safe environment on the secured unit with adequate supervision to prevent elopement, resulting in an Immediate Jeopardy finding under F689.
Removal Plan
- The DON and ADON provided immediate in-service training and began reeducation regarding safety and protocols for residents at risk for wandering and elopement.
- Upon the resident’s safe return, the resident was reassessed.
- A new Wander Guard with a secure band was placed on the resident’s ankle.
- The resident’s room was moved adjacent to the nurses’ station for monitoring.
- The resident was placed on 1:1 monitoring for all shifts.
- The DON and ADON provided facility staff education on the importance of monitoring residents’ doors on secure units to prevent residents from exiting.
- The DON and ADON in-serviced all staff on monitoring doors on secured units to prevent unauthorized exits.
- The DON and ADON in-serviced all staff that residents living on secured units need to be escorted by staff members when leaving the unit.
- Testing of all door alarms and door locks was completed and confirmed working as designed by Northeast Protection Partners.
- The Wander Guard installer completed testing of all Wander Guard alarms and magnetic locks and confirmed they are working as designed.
- A trained staff member will be stationed on all shifts in the hallway of the secured unit to supervise doors and prevent unauthorized exit by all residents living on that unit.
- All staff who work on the secured units were in-serviced by the DON and ADONs on monitoring doors on secured units to prevent unauthorized exits.
Failure to Document and Follow Up on Urology-Ordered Catheter-Related Procedures
Penalty
Summary
The deficiency involves the facility’s failure to provide timely follow-up management and care for a resident with an indwelling catheter after a urology consultation. The resident was admitted with obstructive and reflux uropathy, congenital malformation of the urinary system, and severe intellectual disabilities, and was dependent on staff for toileting with an indwelling catheter in place. A urology visit summary documented that the resident was to be scheduled for cystoscopy, laser lithotripsy of a bladder stone, and a transurethral resection of the prostate. Nursing notes indicated that the resident returned from the urology appointment with a recommendation for a future operating room schedule. However, there was no documented evidence in the electronic medical record that the facility followed up with the urologist or contacted the resident’s medical doctor regarding scheduling these procedures. Subsequently, the resident was admitted to the hospital with an obstructed Foley catheter, bilateral hydronephrosis, and acute kidney injury, and prior nursing documentation noted cloudy yellow urine, poor intake, and lethargy with an order to send the resident out for further evaluation. Interviews revealed that central supply staff, who were responsible for scheduling appointments, stated they called the urology office weekly but did not have access to the EMR and kept paper logs of attempts that were not retained. The infection preventionist, LNHA, and ADON acknowledged that there was no facility policy for scheduling out-of-facility appointments, that the process relied on central supply’s undocumented personal log, and that no consult follow-up form was completed because the urology office was expected to schedule the surgery. The facility’s charting documentation policy stated that the medical record should facilitate communication between the interdisciplinary team, but there was no documentation of follow-up attempts or escalation when the procedures were not scheduled.
Failure to Provide Meals Consistent With Diet Orders and Documented Preferences
Penalty
Summary
The deficiency involves the facility’s failure to consistently provide meals and condiments in accordance with residents’ diet orders and documented food preferences as listed on tray tickets. During a breakfast observation, one resident reported missing items from their tray; review of the tray and ticket showed the resident did not receive a biscuit, pepper packet, or ketchup packet, despite these items being ordered. This resident had diagnoses including protein-calorie malnutrition, type 2 diabetes mellitus, and hypertension, and was on a no added salt, consistent carbohydrate diet with a care plan intervention to provide and serve diet as ordered. Another resident, observed eating breakfast in bed, reported both missing and incorrect items. The tray ticket called for a fruit cup, cranberry juice, a biscuit, salt, pepper, and ketchup, but these were not all present; instead, the resident received applesauce and apple juice, which were not on the ticket, and the ticket specifically indicated no apple products. On a subsequent breakfast observation, the same resident’s tray again lacked the ordered salt, pepper, and cranberry juice and instead contained apple juice, despite an order specifying no apple and an allergy to peach skin. This resident’s care plan included an intervention to provide food and beverage preferences. During a kitchen interview, the cook acknowledged not making enough biscuits and could not explain why condiments were missing. Additional residents experienced similar issues during lunch observations. One resident reported that a can of diet ginger ale listed on the lunch ticket was not provided, despite a care plan intervention to honor food preferences. Another resident stated they were given the wrong vegetable; chopped carrots were served instead of the chopped oriental vegetables listed on the tray ticket, even though the care plan directed staff to provide and serve diet as ordered and honor food preferences. A further resident reported receiving gravy on both roast pork and mashed potatoes when the tray ticket documented a preference for no gravy, despite a care plan intervention to honor food preferences. The Food Service Director and DON both stated that tray tickets and meal trays should match and that meals should be consistent with residents’ preferences as indicated on the tray cards, but were unable to explain the missing condiments.
Failure to Maintain Complete and Accurate Toileting and Continence Documentation
Penalty
Summary
The facility failed to maintain an accurate and complete medical record for a resident with diagnoses including a cervical vertebra fracture, heart failure, and type II diabetes. The resident’s comprehensive MDS showed a BIMS score of 12/15, indicating moderate cognitive impairment, and documented that the resident required substantial assistance with toileting hygiene and toilet transfer. The care plan identified the resident as being at risk for skin breakdown, having incontinent episodes, and having a self-care performance deficit, with interventions such as routine incontinence checks, offering toileting every 2–3 hours, keeping the skin clean and dry, and providing one-person assistance for toileting and all transfers. The Documentation Survey Report for January specified that bladder continence, bowel continence, bowel movements, and toilet use were to be documented each shift. Record review showed missing documentation for multiple dates and shifts for bladder continence, bowel continence, bowel movements, and toilet use, with no corresponding entries in the progress notes to account for this care. Interviews with the LPN Unit Manager, a CNA, the DON, and the LNHA confirmed that CNAs were primarily responsible for providing toileting and incontinence care and were expected to document all care in the EMR, and that supervisors were responsible for verifying that documentation was completed. The CNA interviewed acknowledged sometimes forgetting to document care when busy. The facility’s charting and documentation policy required that all services provided to residents be documented completely and accurately, including treatments or services performed, which was not followed in this case, resulting in incomplete medical records for the resident.
Failure to Report Allegation of Sexual Abuse to State Authorities
Penalty
Summary
The facility failed to report an allegation of sexual abuse to the New Jersey Department of Health (NJDOH) as required by regulation and its own abuse/neglect policy. A resident with diagnoses including dementia, depression, and mixed anxiety disorder, and with severely impaired cognition per the most recent MDS, was dependent on staff for ADLs such as toileting hygiene, showering, and lower body dressing. During a surveyor interview conducted using written questions due to the resident’s hearing impairment, the resident stated they preferred only female CNAs to provide care and reported that a few months earlier a male CNA, whose name sounded like a specific individual, had touched them inappropriately in the groin area while giving a shower. The resident indicated they had reported this incident to either someone who changed them or to the administrator on or shortly after the day it occurred. The resident’s care plan, revised at a later date, included an intervention specifying no male CNAs, and point-of-care documentation showed the resident received showers on multiple dates, which the DON identified as having been provided by a specific male CNA. The facility initiated an internal investigation, including interviews, staff statements, and record reviews, and concluded there was no evidence to support the allegation of sexual abuse. However, the investigation file contained no documentation that the NJDOH was notified of the allegation. In interviews, the DON described the facility’s process for handling abuse allegations, including reporting to NJDOH within specified time frames if an event is deemed reportable, and the administrator acknowledged that the allegation should have been reported to NJDOH but was not. The facility’s written policy required immediate notification (as soon as possible but not to exceed 2 hours) to the Department of Health and Senior Services and the Office of the Ombudsman for residents 60 or over, followed by a written report within 5 days, which was not followed in this case.
Failure to Remove Alleged Perpetrator and Fully Investigate Abuse Allegation
Penalty
Summary
The deficiency involves the facility’s failure to protect a resident from alleged abuse by a CNA and failure to implement its abuse policy after learning of the allegation. A cognitively intact resident with diagnoses including Bipolar Disorder, Anxiety Disorder, and Major Depressive Disorder reported that a CNA pushed them, causing them to fall, when they entered another resident’s room after hearing yelling and crying. An ED after-visit summary documented that the resident was seen for battery and diagnosed with an abrasion of the left upper extremity. The facility’s own abuse/neglect policy stated that employees under investigation would be temporarily suspended until the Administrator reviewed the results of the investigation, but this was not followed for the CNA involved. On the date of the incident, an LPN documented that they heard yelling from another resident’s room and, upon entering, observed the resident yelling and grabbing the CNA’s left upper arm. The LPN reported asking the resident to leave the CNA alone, then leaving the room to notify the Nursing Supervisor and call 911. The CNA’s written statement asserted that the resident grabbed her in an aggressive manner to cause physical harm and that she did not assault the resident. The facility administration later reviewed video footage and statements from the CNA and the LPN and concluded there was no merit to the resident’s accusatory statement, citing the resident’s mental health history, and asked the CNA to return to her scheduled shift. On multiple occasions following the incident, the resident sent emails to the Director of Social Services and the LNHA stating that the CNA had assaulted them and expressing distress that the incident was not addressed. Despite these communications, the facility did not obtain statements from other staff members beyond the alleged perpetrator, the LPN, and the Nursing Supervisor, and did not interview or obtain statements from other residents typically on the CNA’s assignment until after the surveyor requested investigation documents. Payroll and assignment records showed that the CNA continued to work regular shifts, including on the behavior unit where the resident lived, both immediately after the incident and after the resident’s written allegation of assault. Facility staff, including the DSS, LNHA, and ADON, acknowledged the resident’s ongoing anger when seeing the CNA on the unit and referenced the resident’s history of aggressive and explosive behavior, but the facility did not remove the CNA from resident care or from the resident’s unit in accordance with its abuse policy when the allegation was reported.
Removal Plan
- Resident #1 had a follow up consultation with the Statewide Clinical Outreach Program for the Elderly (S-COPE)
- ADON conducted abuse policy re-education for nursing staff post incident
- The Administrator and the ADON were re-educated on the Abuse Policy and Procedure and Federal deficiency F600 (free from abuse and neglect) by the President of Clinical Services
- The ADON and the Regional Nurse Consultant provided 1:1 re-education on the Abuse Policy to the Registered Nurse Supervisor involved in the incident
- ADON began facility-wide education for all staff on the Abuse Policy to protect all residents from abuse
- Unit managers and Nursing Supervisors were re-educated by ADON on the Abuse Policy and the requirement to report
- The Social Worker conducted additional interviews on the two units assigned to the CNA
Failure to Report Alleged Staff-to-Resident Physical Abuse to State Authorities
Penalty
Summary
The facility failed to report to the New Jersey Department of Health an allegation of physical abuse involving a resident and a CNA. The cognitively intact resident, with diagnoses including Bipolar Disorder, Anxiety Disorder, and Major Depressive Disorder, reported that a CNA pushed them and knocked them down. A behavior note documented that an LPN heard yelling and shouting in another resident’s room where the CNA was providing care, and when the LPN entered, the resident was observed grabbing the CNA’s arm. The LPN then exited the room to call 911 and notify the nursing supervisor. A facility event summary indicated that the resident called 911 and requested transport to the hospital to document injuries allegedly sustained from being physically assaulted by the CNA. Emergency department records showed the resident was treated for an abrasion of the left upper arm and received a Tdap injection. A nursing supervisor’s witness statement documented that she was made aware of an incident between the resident and the CNA. Facility documents showed that staff were in-serviced on abuse and neglect policies and procedures following the incident, but there was no evidence that the allegation of abuse was reported to the New Jersey Department of Health. During an interview, the ADON stated that the facility would notify the Department of Health for alleged abuse, major injury, and staff-to-resident abuse, but indicated she believed this incident was considered a resident-to-staff incident rather than a staff-to-resident allegation, and thus it was not reported as required.
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