Good Samaritan Society - Superior
Inspection history, citations, penalties and survey trends for this long-term care facility in Superior, Nebraska.
- Location
- 1710 Idaho Street, Superior, Nebraska 68978
- CMS Provider Number
- 285187
- Inspections on file
- 19
- Latest survey
- July 10, 2025
- Citations (last 12 mo.)
- 21
Citation history
Health deficiencies cited at Good Samaritan Society - Superior during CMS and state inspections, most recent first.
Surveyors observed a thick, yellow-white flakey buildup on the ice machine in the common dining area, affecting areas where ice and water are dispensed. The Dietary Manager confirmed the buildup made the machine uncleanable and unsanitary, and acknowledged there was no process in place to ensure regular cleaning by the dietary department. This unsanitary condition had the potential to affect all residents in the facility.
Two staff members began working and completed multiple shifts before their required pre-employment health assessments were completed and reviewed, contrary to facility policy and licensure requirements. The Facility Administrator confirmed that the assessments were not done prior to the staff starting their job duties.
Multiple resident bathroom exhaust fans were found to be non-functional in several halls, with maintenance staff confirming the issue had persisted for years and some fans producing excessive noise or failing to operate. The problem affected the majority of residents, and staff noted foul odors in rooms after toileting, while administration was previously unaware of the extent of the ventilation failure.
The facility did not provide or retain required Advance Beneficiary Notices (ABN) for two residents whose Medicare Part A coverage ended, as confirmed by the Facility Administrator and record review.
A resident was administered psychotropic medications without clear medical necessity or was given medications that restricted their ability to function, resulting in a deficiency related to the inappropriate use of such drugs.
The facility did not document a resident or representative's decision regarding bed hold during a hospital transfer, and also failed to notify the Ombudsman of another resident's discharge, as confirmed by record review and staff interviews.
The facility inaccurately coded the MDS for three residents by documenting respiratory therapy minutes for treatments administered by nurses without proper respiratory credentials and by recording an insulin injection that was not ordered or given. These errors were confirmed through record review and staff interviews.
A resident with multiple serious diagnoses was admitted to hospice, but the facility did not update the comprehensive care plan to include specific hospice-related objectives, goals, or interventions as required. The care plan only noted a terminal prognosis and listed a hospice nurse's contact, without further detail. The DON confirmed the care plan was not revised to address hospice needs.
A resident with dementia and constipation did not have their provider notified of repeated pharmacist recommendations to review and modify their bowel regimen, despite ongoing use of as-needed cathartic medications. Additionally, after an incident resulting in arm injury, the facility failed to document or monitor the injury for several days, with assessment and provider notification only occurring later.
Two residents were involved in a physical altercation after a verbal exchange, with one resident using a walker to make contact with another. Staff intervened, but the facility did not conduct or document an investigation, nor did it submit the required report to the state agency. The DON confirmed the absence of an investigation and reporting, despite facility policy and state requirements.
The facility failed to provide written transfer notices to two residents or their representatives when they were transferred to the hospital. Despite verbal notifications, the required written documentation was not provided, as confirmed by the Social Services Designee.
The facility failed to provide a notice of bed hold policy to two residents upon their transfer to the hospital. Despite the facility's policy requiring notification and documentation, there was no record of this being done for a resident with a history of stroke and another with TIA and dementia. Interviews confirmed the lack of communication and documentation regarding the bed hold policy.
A facility failed to maintain accurate medical records for a resident who passed away. The resident, with multiple health issues and a DNR status, was found deceased by a Medication Aide. Despite the Registered Nurse's assessment confirming the absence of vital signs, the details of the death and preceding events were not documented in the progress notes, highlighting a deficiency in record-keeping.
An LPN at the facility failed to follow proper hand hygiene protocols during medication administration for two residents. The LPN did not wash hands for the required 20 seconds and neglected to sanitize hands between glove changes, contrary to the facility's policy. Interviews confirmed these lapses, resulting in a deficiency in infection prevention and control.
Unsanitary Ice Machine Maintenance
Penalty
Summary
The facility failed to maintain the ice machine in a sanitary condition, as observed during a survey. A thick, yellow-white flakey buildup was present on the front of the ice machine where ice is dispensed, as well as in the black water dispensing area, the fluid drain area, and the black grate covering the drain. The Dietary Manager confirmed that the buildup rendered the machine's surfaces uncleanable and unsanitary. It was also confirmed that the dietary department was responsible for cleaning these areas, but there was no process in place to ensure this cleaning was completed. The unsanitary condition of the ice machine had the potential to affect all residents in the facility, which had a census of 32 at the time of the observation.
Failure to Complete Pre-Employment Health Assessments Prior to Staff Start Date
Penalty
Summary
The facility failed to ensure that pre-employment health assessments were completed prior to the first day of employment for two of five sampled staff members, as required by facility policy and licensure regulations. Record reviews showed that both Food Service Assistants began working and were scheduled for shifts before their Communicable Disease Screening forms were completed and reviewed by a nurse. Specifically, one staff member started work and completed several shifts before the health assessment was signed and reviewed, while the other also worked multiple shifts prior to the completion of their health assessment. Interviews with the Facility Administrator confirmed that new staff typically undergo two days of online orientation followed by on-the-job training, and acknowledged that the required pre-employment health assessments for these two staff members were not completed before they began their job duties. The failure to complete these assessments prior to employment was in direct violation of the facility's own hiring and screening policy, which mandates that employment is contingent upon successful completion of a pre-employment health assessment to prevent the potential for transmissible diseases.
Non-Functioning Bathroom Ventilation Fans in Resident Rooms
Penalty
Summary
The facility failed to ensure that ventilation in all resident rooms was in working order, specifically in the bathrooms of rooms located in the 100 and 200 halls, as well as some rooms in the 400 hall. Multiple observations were made where the bathroom exhaust ventilation fans did not function, as evidenced by their inability to pull up a 1-ply square of toilet paper. Staff confirmed that these fans had not worked for at least three years, and maintenance staff acknowledged that the fans in the affected halls either did not operate or produced excessive noise due to burned-out bearings. During one observation, a foul odor was noted in a resident's room after toileting assistance, further indicating the lack of effective ventilation. Interviews with the Maintenance Director confirmed longstanding knowledge of the non-functioning fans in the 100 and 200 halls, and additional confirmation was provided that some fans in the 400 hall were also inoperable. The Interim Administrator was unaware of the issue prior to the survey and acknowledged that non-working bathroom fans could cause resident embarrassment due to odors. The deficiency affected 27 out of 37 sampled residents, with a total facility census of 37.
Failure to Issue and Retain Advance Beneficiary Notices for Medicare Coverage
Penalty
Summary
The facility failed to provide the required Advance Beneficiary Notices (ABN) to two of three sampled residents whose Medicare Part A coverage ended during their stay. For one resident, who was re-admitted after an acute hospitalization with diagnoses of generalized muscle weakness and fatigue, there was no evidence that the ABN was issued or retained when Medicare Part A coverage began and ended. Similarly, for another resident admitted with Medicare Part A as the payor source, the facility did not retain a copy of the ABN to show it was provided to the resident or their representative. The Facility Administrator confirmed in interviews that there was no documentation to support that the required notices were given, as mandated by facility policy and Medicare regulations.
Unnecessary Use of Psychotropic Medications
Penalty
Summary
The facility failed to prevent the use of unnecessary psychotropic medications or the use of medications that may restrain a resident's ability to function. This deficiency indicates that residents were either prescribed psychotropic drugs without a clear medical justification or were given medications that limited their functional abilities, contrary to regulatory requirements.
Failure to Document Bed Hold Choice and Ombudsman Notification
Penalty
Summary
The facility failed to obtain and document the resident or resident representative's choice regarding bed hold during a hospital transfer for one resident. Specifically, although the facility's policy requires that written information about the bed hold policy be provided and that the resident or representative be contacted to document their decision, the record for a resident with COPD and heart failure showed that while the bed hold policy was sent with the resident to the hospital, there was no documentation of any contact with the resident or representative to obtain their decision. The relevant form was incomplete, lacking both the resident or representative's choice and signatures, and there was no evidence of attempts to reach the representative. Additionally, the facility did not document notification to the Ombudsman regarding the discharge of another resident with COPD and hypertension. The facility administrator confirmed that there was no documentation reflecting that the Ombudsman was notified of the resident's discharge, as required. These findings were based on record review and staff interviews.
Inaccurate MDS Coding for Respiratory Therapy and Injections
Penalty
Summary
The facility failed to accurately code the Minimum Data Set (MDS) for three residents, resulting in deficiencies related to the assessment and documentation of care. For two residents, the MDS was coded to indicate that respiratory therapy was provided by a respiratory therapist or respiratory nurse, when in fact, the therapy consisted of nurses administering ultra-sonic nebulizer treatments. The nurses had only completed a brief online course and did not hold formal certification as respiratory nurses, nor did the facility employ a respiratory therapist. The minutes spent by these nurses administering the treatments were incorrectly counted as respiratory therapy on the MDS, contrary to the requirements outlined in the Resident Assessment Instrument User's Manual. Additionally, for another resident, the MDS was coded to reflect that an insulin injection was administered during the look back period. However, a review of the resident's medical record revealed there were no physician orders for insulin during that time. Instead, the resident had an order for Ozempic, a non-insulin injectable medication. Both the MDS Coordinator and the DON confirmed that this was a coding error and that the resident did not receive insulin. These inaccuracies in MDS coding were identified through record review and staff interviews.
Failure to Update Comprehensive Care Plan with Hospice Objectives and Interventions
Penalty
Summary
The facility failed to update and implement objectives, goals, and interventions related to hospice care on the comprehensive care plan for a resident who was admitted to hospice. The facility's policy requires a coordinated care plan to be jointly developed with hospice, including directives for managing pain and other symptoms, and mandates that the care plan be revised as necessary to reflect the resident's current condition. Despite these requirements, the comprehensive care plan for the resident only noted a terminal prognosis and listed a hospice nurse's phone number, without including specific hospice-related objectives, goals, or interventions. The resident involved had multiple significant medical diagnoses, including chronic pulmonary embolism, pressure-induced deep tissue damage, malignant neoplasm of the lung, chronic kidney disease stage 3, dementia, and pain. The deficiency was confirmed through record review and an interview with the DON, who acknowledged that the care plan was not updated with measurable goals and interventions after the resident was placed on hospice care.
Failure to Notify Provider of Pharmacist Recommendations and Inadequate Injury Monitoring
Penalty
Summary
The facility failed to notify the provider of pharmacist recommendations regarding a resident's bowel regimen and did not monitor or document an injury sustained by the resident. Specifically, the consulting pharmacist repeatedly documented concerns about the resident's use of as-needed cathartic medications and recommended that the bowel regimen be reviewed and possibly modified. Despite these recommendations, there was no documentation that the provider was notified or that any changes were made to the resident's medication orders. The Director of Nursing confirmed that there was no evidence of provider notification or review of the pharmacist's recommendations, as required by facility policy. Additionally, the facility did not adequately monitor or document a resident's injury following an incident in which the resident's arm was bent behind their back, resulting in swelling and bruising. There was no documentation of the incident or monitoring of the resident's arm or psychosocial state for several days after the event. Documentation of the injury and assessment only began several days later, when swelling and bruising were noted and the resident was seen by a provider. The Director of Nursing confirmed that there was no investigation or continued monitoring documented between the time of the incident and the later assessment.
Failure to Investigate and Report Resident-to-Resident Abuse
Penalty
Summary
The facility failed to investigate and report an incident of resident-to-resident abuse as required by policy and state regulations. On the date of the incident, staff observed one resident using a walker to make physical contact with another resident after a verbal exchange in the hallway. Staff intervened to prevent further confrontation. Both residents involved had incident reports completed, but these reports did not include any investigation of the event. Additionally, there were no progress notes or documentation in either resident's medical record regarding the incident or any investigation. The facility's policy requires that all alleged or suspected abuse be promptly reported, thoroughly investigated, and submitted to the state agency within five working days. However, the Director of Nursing confirmed that no investigation was conducted or submitted to the state agency for this incident. The care plan for the resident who initiated the contact indicated a history of aggressive behavior and the need for supervision in public areas, but there was no evidence that these interventions were followed up in response to the incident.
Failure to Provide Written Transfer Notices
Penalty
Summary
The facility failed to provide written notice of transfer to residents or their representatives upon transfer to the hospital for two residents. Resident 8, who had a history of transient ischemic attack and cerebral infarction with hemiparesis and hemiplegia, was sent to the emergency room with shortness of breath and admitted to the hospital. There was no documentation of a written notice of transfer being provided to Resident 8 or their representative. Similarly, Resident 21, with a history of TIA, cerebral infarction, high blood pressure, and dementia, was sent to the emergency room for diarrhea, weakness, and low blood pressure, and admitted to the hospital. Again, there was no documentation of a written notice of transfer being provided to Resident 21 or their representative. Interviews with the Social Services Designee (SSD) revealed that while residents and/or their representatives were verbally notified of transfers, they were not provided with a copy of the Transfer or Discharge Notice form. The facility's policy requires that residents and their representatives be notified in writing of transfers or discharges, including the reason for the move, and be given information on how to obtain and submit an appeal form. The SSD confirmed that these discussions were not being documented, leading to the deficiency in providing the required written notices.
Failure to Provide Bed Hold Policy Notice
Penalty
Summary
The facility failed to provide a notice of bed hold policy to two residents, Resident 8 and Resident 21, upon their transfer to the hospital. This deficiency was identified through a review of the facility's policies and resident records, as well as interviews with the Social Services Designee (SSD). The facility's policy requires that the Social Worker or designated individual provide the Notice of Bed-Hold Policy to the resident and/or their representative at the time of transfer, and document this action. However, there was no documentation that this policy was followed for either resident. Resident 8, who had a history of transient ischemic attack and cerebral infarction with hemiparesis and hemiplegia, was transferred to the hospital with shortness of breath and returned to the facility without any record of the bed hold policy being communicated. Similarly, Resident 21, with a history of TIA, cerebral infarction, high blood pressure, and dementia, was transferred to the hospital for diarrhea, weakness, and low blood pressure, and also returned without documentation of the bed hold policy being provided. Interviews with the SSD confirmed the lack of documentation and communication regarding the bed hold policy for both residents.
Incomplete Documentation of Resident's Death
Penalty
Summary
The facility failed to ensure the accuracy and completeness of medical records for one resident, identified as Resident 38, out of three residents surveyed. The deficiency was identified during a review of Resident 38's medical records, which revealed a lack of documentation regarding significant events surrounding the resident's death. The resident had multiple diagnoses, including expressive language disorder, developmental disorder of scholastic skills, dysphagia, a history of falling, essential hypertension, mild intellectual disabilities, pain, fever, complete loss of teeth, xerosis cutis, and an unspecified cataract. The Medication Administration Record indicated that the resident was a DNR (Do Not Resuscitate). However, the Progress Notes lacked detailed information about the circumstances leading to the resident's death, such as who found the resident, the resident's condition, and position at the time of discovery. Interviews with facility staff, including the Director of Nursing, Medication Aide D, and Registered Nurse B, confirmed the absence of comprehensive documentation. Medication Aide D found the resident unresponsive and cold to the touch, and subsequently contacted RN-B, who assessed the resident and confirmed the absence of vital signs. Despite these actions, RN-B did not document the assessment and vital signs in the resident's progress notes. The lack of detailed documentation regarding the resident's death and the events leading up to it constitutes a failure to maintain medical records in accordance with accepted professional standards.
Inadequate Hand Hygiene During Medication Administration
Penalty
Summary
The facility failed to ensure proper hand hygiene during medication administration, affecting two residents. The facility's hand hygiene policy, reviewed on 03/29/2022, requires health care workers to use alcohol-based hand sanitizer or soap and water after removing gloves and to wash hands for at least 15-20 seconds. However, observations revealed that an LPN did not adhere to these guidelines. During an injection for one resident, the LPN washed their hands for only ten seconds after removing gloves. In another instance, while administering a nebulizer treatment to a different resident, the LPN washed their hands for eight seconds before putting on gloves and for seven seconds after removing them. Additionally, the LPN failed to sanitize their hands between glove changes. Interviews with the LPN and the Director of Nursing confirmed the handwashing should be done for 20 seconds and that hand sanitizing should occur between glove changes. The LPN acknowledged the inadequacy of their handwashing duration and the omission of hand sanitizing between glove changes. These actions were inconsistent with the facility's hand hygiene policy, leading to a deficiency in infection prevention and control during medication administration.
Latest citations in Nebraska
Surveyors found that the facility failed to follow oxygen therapy orders and ensure adequate oxygen supply for three residents with chronic respiratory and cardiac conditions. One resident ordered to be on continuous O2 at 3 L/min was repeatedly documented on room air and was observed in a wheelchair without an O2 tank or nasal cannula until staff briefly removed the resident to change the tank. Another resident ordered to use O2 at 3–4 L/min and to have a full tank for meals and activities was repeatedly observed in the dining room with the tank set at 3 L/min while the gauge remained in the red zone, and a family member reported the tank was empty and needed changing. A third resident with COPD, heart failure, and sleep-related hypoventilation, ordered to receive 1 L/min O2 via NC at bedtime, had documentation showing missed O2 administration at ordered times and confirmed that staff did not provide O2 at bedtime or for a period in the morning, despite care plan interventions requiring O2 administration and respiratory monitoring.
A resident with a seizure disorder and multiple comorbidities was prescribed several anticonvulsants, including Brivaracetam, Clobazam, Lamictal, Perampanel, and Zonisamide, with specific dosing schedules. Over several days, multiple doses of these controlled anticonvulsant medications were either not administered or not signed out on the narcotic record, despite some being documented in the MAR as given, resulting in seven confirmed omitted doses. During this period, the resident experienced a fall with post-seizure activity and multiple subsequent seizures, and was ultimately transferred and admitted to the hospital for increased seizure activity.
Surveyors found that the facility did not consistently follow its controlled substance policy requiring two nurses to verify and sign narcotic counts at each shift change. Review of Controlled Drug-Count Records for multiple halls over several weeks showed frequent missing signatures from nurses coming on and going off the 6A–6P and 6P–6A shifts, indicating that narcotic counts were not properly documented. The DON confirmed that the expectation was for oncoming and outgoing nurses to count all narcotic medications together and sign the record once the count was verified, and acknowledged that these forms were not completed as required.
Surveyors found that a resident with a seizure disorder and multiple psychiatric and neurological diagnoses had several anticonvulsant medications documented as given on the MAR, while the corresponding narcotic records showed multiple doses of controlled anticonvulsants and another anti-seizure drug were not signed out as administered. Facility policy required adherence to the six rights of medication administration and accurate documentation, but interviews with the DNS and Administrator confirmed that staff charted doses as given when they were not actually administered, resulting in an inaccurate medical record.
A resident with advanced dementia and severe cognitive impairment, whose legal representative had been designated to make care decisions, alleged inappropriate touching by a male NA following perineal care. After this allegation, the representative and facility agreed that the resident would have female-only caregivers, and this requirement was documented in the care plan and physician orders. Despite this, staffing records and staff interviews show that male NAs and an RN continued to be the only caregivers scheduled on the resident’s unit on multiple shifts and did provide care, failing to honor the representative’s directive for female-only caregivers.
Surveyors found that the facility failed to follow its own skin and wound management policy for two residents at risk for pressure ulcers. One resident returned from the hospital with multiple documented unstageable pressure ulcers on the right foot and ankle, but the facility did not obtain or document treatment orders, did not include these wounds in weekly skin assessments, and provided no wound treatments for 13 days. Another resident with impaired mobility and documented DTIs to both heels did not have timely care plan updates or treatments initiated as first documented, later developed an unstageable ulcer on the bottom of the right foot without corresponding orders or TAR entries, and was observed on an air mattress set for more than double the resident’s weight while wearing heel protectors that did not offload the heels as ordered. Staff interviews confirmed incorrect support surface settings, use of the wrong heel devices instead of ordered Prevalon boots, and failure to transcribe and carry out treatment orders for the new foot ulcer.
Surveyors found that hot lunch items, specifically BBQ pork, were held on a second-floor steam table at temperatures below required standards, with documented readings as low as 119–125°F despite facility procedures and FDA Food Code requirements that hot foods be held at or above 135°F and reheated to 165°F if they fall below that threshold. The Food Service Director acknowledged that cold BBQ sauce had been added to cooked pork and that the initial steam table temperature should have been 165°F, yet temperature logs and on-site measurements during the meal service showed the food remained below the required hot-holding temperature for residents on the unit.
A resident with hemiplegia and moderate cognitive impairment had been formally evaluated and approved only to self-administer nystatin powder, with no care plan focus on self-administered medications. Despite this, a labeled container of Gavilyte-G solution, ordered as a single large oral dose, was left in the resident’s bathroom with some solution remaining. An LPN reported mixing the laxative with juice and giving it to the resident, who stated they drank part of it and vomited, and it appeared no more was taken afterward. The ADON stated there was no policy on self-administration beyond an evaluation form and confirmed the resident had not been evaluated to self-administer the laxative.
A resident who was cognitively intact, required extensive assistance with ADLs, and was at risk for pressure ulcers was readmitted from the hospital with multiple documented unstageable pressure ulcers on the right foot and ankle. Despite the facility's policy requiring immediate notification of the physician for significant changes in condition, there were no treatment orders or documented treatments for these pressure ulcers in the transition orders, order summary, or treatment administration record. The WIN confirmed that the physician was not contacted to obtain necessary wound care orders, resulting in a failure to notify the provider of new pressure ulcers.
A resident who was cognitively intact and dependent for multiple ADLs returned from a hospital stay with a new left BKA, a PICC line for IV antibiotics to treat MRSA, open buttock wounds, an incision at the BKA site, and multiple unstageable pressure ulcers on the right foot, ankle, fifth toe, and heel. Facility policy required immediate care planning for high-risk issues such as skin/wounds and review of the care plan with significant changes in condition. Despite this, the comprehensive care plan completed after the resident’s return did not include the BKA, MRSA infection, IV antibiotics, or the new pressure ulcers, a lapse confirmed by the MDS coordinator.
Failure to Provide Ordered Oxygen Therapy and Maintain Adequate Oxygen Supply
Penalty
Summary
The deficiency involves the facility’s failure to provide ordered oxygen therapy and to ensure adequate oxygen supply for multiple residents with significant respiratory conditions. Facility policy required that residents’ care plans identify interventions for oxygen therapy based on assessments and provider orders, and that only medication aides and nurses change oxygen tanks. For one resident with chronic respiratory failure, COPD, diabetes, obesity, and a recent hospital discharge for stroke with an order for continuous oxygen at 3 L/min, provider orders directed continuous oxygen via nasal cannula at 3 L/min at rest and with activity, with staff to adjust flow to maintain oxygen saturation above 90%, monitor saturations every shift, and ensure oxygen supply at all times. The resident’s primary care provider documented that the resident needed oxygen at all times and had been taken to an appointment without supplemental oxygen. Vital sign records showed the resident was documented as being on room air (no supplemental oxygen) on multiple dates, and direct observation showed the resident sitting near the nurses’ station without an oxygen tank or tubing until staff took the resident to the room and returned with oxygen in place. Another resident, admitted with chronic respiratory failure, COPD, CHF, atrial fibrillation, diabetes, and obesity, had provider orders to use oxygen via nasal cannula at 3–4 L/min at rest and with activity, and a specific order that the oxygen tank be full for meals and activities. Observations over more than an hour in the dining room showed this resident seated in a wheelchair with the oxygen tank regulator set at 3 L/min while the gauge needle remained in the red area, indicating the tank was near empty or empty. The resident could not confirm whether oxygen was flowing. Later, the resident was observed in their room on an oxygen concentrator, with the same unchanged tank still on the wheelchair. A subsequent observation again found the resident in the dining room with the tank set at 3 L/min and the gauge needle still in the red, and the resident’s family member reported they had been trying to find a nurse because the tank was empty and needed to be changed. A third resident, admitted with a right femur fracture, COPD, chronic diastolic heart failure, and idiopathic sleep-related nonobstructive alveolar hypoventilation, had a care plan identifying routine or PRN oxygen therapy and risk for ineffective gas exchange, with interventions including administering oxygen per physician orders, monitoring for respiratory distress, and monitoring pulse oximetry and respiratory status. The care plan also identified impaired respiratory status with interventions to monitor for shortness of breath, respiratory distress, wheezing, fatigue, anxiety, and to assess lung sounds and vital signs. Provider orders directed oxygen at 1 L/min via nasal cannula at hour of sleep. Oxygen saturation documentation showed the resident was not receiving oxygen at times when it should have been provided, and the resident confirmed that staff did not give oxygen at bedtime and did not provide oxygen for a period in the morning, despite being dependent on staff for transfers and having been assessed as cognitively intact on the MDS.
Repeated Omission of Anticonvulsant Doses Leading to Seizure Exacerbation
Penalty
Summary
The deficiency involves the facility’s failure to ensure a resident was free from significant medication errors, specifically repeated omissions of prescribed anticonvulsant medications. Facility policy defined a medication error as any preparation, provision, or administration of medications not in accordance with physician orders, manufacturer specifications, accepted professional standards, or the five/six rights of medication administration. Despite this, documentation and narcotic records showed discrepancies between what was charted as given and what was actually removed from the narcotic box and signed out, indicating that some doses documented as administered were not provided. The affected resident had a seizure disorder with a history of seizures and multiple related diagnoses, including genetic intellectual disability, anxiety disorder, autistic disorder, major depressive disorder, and urinary tract infection. The resident required assistance with activities of daily living and was prescribed several anticonvulsant medications: Brivaracetam, Clobazam, Lamictal, Perampanel, and Zonisamide, each with specific dosing times. Review of the Medication Administration Record (MAR) for a defined period showed that not all ordered doses of Brivaracetam and Lamictal were documented as given, with one Brivaracetam dose marked as “medication not available.” Further review of the resident’s narcotic records revealed that multiple scheduled doses of Brivaracetam and Clobazam, as well as Brivaracetam and Perampanel on several evenings, were not signed out as given, despite some being charted in the electronic MAR as administered. In total, the Director of Nursing Services confirmed that seven anticonvulsant doses were omitted over several days. Progress notes documented that the resident experienced seizure activity, including a fall with post-seizure signs and multiple subsequent seizures, leading to the physician ordering hospital transfer for increased seizure activity and the resident’s eventual admission to the hospital.
Failure to Consistently Complete and Verify Narcotic Counts
Penalty
Summary
The deficiency involves the facility’s failure to accurately account for narcotic medications in accordance with its own Controlled Substance Administration and Accountability Policy dated April 2025. The policy required that in areas without automated dispensing systems, two licensed nurses (the nurse coming on and the nurse going off shift) would complete inventory verification for all controlled substances and exchange keys at the end of each shift, with both nurses signing the Controlled Drug-Count Record to confirm that all narcotic medications were accounted for. The facility census was 36, with a sample size of 4, and the issue had the potential to affect all residents receiving narcotic medications. Record review of the Controlled Drug-Count Record forms for multiple halls and months showed repeated missing signatures from nurses coming on and going off the 6A–6P and 6P–6A shifts, indicating that the required dual verification and documentation of narcotic counts was not consistently completed. On Hall 200 in February 2026, nurses failed to sign the narcotic count form on numerous days for both shifts; similar omissions were found on Hall 100 in March 2026, Hall 200 in March 2026, and Hall 300 in March 2026. In an interview, the DON confirmed that the expectation was for the oncoming and outgoing nurses to count all narcotic medications together and sign the Controlled Drug-Count Record once the count was verified as correct, and further confirmed that these forms were not completed or signed as required to confirm the narcotic counts.
Inaccurate Documentation of Anticonvulsant Medication Administration
Penalty
Summary
Surveyors identified a failure to maintain accurate medication administration documentation for one resident. Facility policy on medication administration required staff to follow the six rights of medication administration, review the Medication Administration Record (MAR), compare medications with the MAR, administer medications as ordered, observe consumption, and sign the MAR after administration, including signing the narcotic record for controlled substances. For a resident with moderate cognitive impairment and multiple diagnoses including seizure disorder, anxiety, depression, genetic intellectual disability, autistic disorder, and urinary tract infection, the active orders included several anticonvulsant medications: Brivaracetam, Clobazam, Lamictal, Perampanel, and Zonisamide, each with specific dosing times. Review of the resident’s MAR for a defined period in February showed that nearly all ordered anticonvulsant doses were documented as administered, with only two missed doses noted (one Brivaracetam dose marked as medication not available and one Lamictal dose not given). However, review of the Resident Narcotic Record for the same period revealed that multiple scheduled doses of controlled anticonvulsants (Brivaracetam and Clobazam) and Perampanel were not signed out as given on several mornings and evenings. In interviews, the DNS and Administrator confirmed that the medications had been signed as given on the MAR even though they were not actually administered, and further confirmed that the resident’s medical record documentation was not accurate to reflect that the resident did not receive these medications.
Failure to Honor Resident Representative’s Female-Only Caregiver Directive After Abuse Allegation
Penalty
Summary
The deficiency involves the facility’s failure to honor a resident representative’s directive that the resident receive care only from female caregivers following an allegation of sexual abuse. Facility resident rights documents dated 05/19 state that residents have the right to designate a legal representative to make choices about care and significant aspects of life in the facility, including health care and health providers. The resident’s admission agreement and responsible party acknowledgment dated 12/12/2025 identify a family member as the resident’s responsible party/legal representative, authorized to handle certain matters on the resident’s behalf, and the resident was provided with the facility’s resident rights. The resident was admitted on 12/12/2025 and had diagnoses including Major Depressive Disorder, cognitive communication deficit, and previously undocumented dementia. A PASARR Level I screen documented advanced, primary, or late-stage dementia or neurocognitive disorder. The MDS dated 03/04/2026 showed a BIMS score of 7/15, indicating severe cognitive impairment, with the resident requiring substantial/maximal assistance for mobility, transfers, upper body dressing, and being dependent for toileting hygiene, lower body dressing, and footwear. The resident required supervision or touching assistance for personal hygiene and was independent only with eating. On 03/13/2026, progress notes document that a NA provided perineal care, after which the resident began screaming and crying. Staff entered the room and the resident reported that a man had come into the room and inappropriately touched and groped the resident. Staff contacted the resident’s representative the same day, and they agreed the resident would have female-only caregivers. The care plan and clinical physician orders were updated to include an intervention and special instructions for “FEMALE ONLY CAREGIVERS.” However, staffing assignment records from 02/25/2026–03/29/2026 show that male staff (NA-B, NA-C, and RN-A) were the only caregivers scheduled on multiple shifts on the resident’s unit after this directive, and interviews confirm that the male NA involved in the allegation and a male RN continued to provide care to the resident despite the documented female-only caregiver requirement and the representative’s stated preference.
Failure to Implement and Monitor Pressure Ulcer Prevention and Treatment for Two Residents
Penalty
Summary
The deficiency involves the facility’s failure to evaluate, monitor, and implement appropriate interventions for pressure ulcer prevention and treatment for two residents, despite having a written Skin and Wound Management policy. That policy required nursing staff and practitioners to assess and document significant risk factors for pressure ulcers, perform full wound assessments including measurements and tissue characteristics, obtain physician orders for wound treatments and pressure reduction surfaces, and monitor and document skin changes and intervention effectiveness on an ongoing basis. The facility did not follow these requirements for the identified residents. For one resident, the MDS showed the resident was cognitively intact, required extensive assistance with multiple ADLs, was at risk for pressure ulcers, and had venous ulcers. Hospital documentation prior to readmission identified multiple unstageable pressure ulcers on the right lateral ankle, right lateral foot, right 5th toe, and a questionable stage 1 or DTI on the right heel, as well as open wounds on both buttocks and an incision at a left BKA site. On readmission, the facility’s assessment noted unmeasured pressure ulcers on the right outer ankle, right lateral foot, and right 5th toe. However, the order summary and treatment administration record contained no treatment orders or evidence of treatment for the unstageable pressure ulcers on the right lateral ankle, right heel, right lateral foot, or right 5th toe. A weekly skin/wound observation documented MASD to the buttocks and a diabetic wound to the left outer ankle, but did not mention the left BKA site or the right foot and ankle wounds. When the wound and infection nurse and the assistant DON assessed this resident’s right foot and ankle, they observed multiple areas of denuded and black tissue, including a denuded area on the top of the right foot and black areas on the right lateral ankle, right heel, between all toes, the right 5th toe, and the right anterior ankle. The wound and infection nurse confirmed that the pressure ulcers on the right foot had not been treated from the time of readmission until the date of that assessment, a period of 13 days. This reflects a failure to implement ordered wound care, to obtain and document appropriate treatment orders, and to perform ongoing monitoring and documentation consistent with the facility’s own policy. For the second resident, the MDS indicated the resident was cognitively intact, had mononeuropathies of both lower limbs, required varying levels of assistance with mobility and ADLs, was at risk for pressure ulcers, and initially had no pressure ulcers. The comprehensive care plan identified actual skin integrity impairment related to fragile skin, impaired mobility, incontinence, and malnutrition, with goals to maintain intact skin and interventions such as keeping skin clean and dry, using lotion, providing a pressure-reducing cushion and mattress, and using caution during transfers. A subsequent weekly skin/wound observation documented new DTIs to both heels with specific measurements and noted a new treatment order for skin prep to both heels, but the care plan showed no new interventions added on or after that date, and the January TAR showed no new treatment initiated for the bilateral heel pressure ulcers. In the following month, an order was entered to cleanse the heels, apply skin prep, leave them open to air, and protect the heels at all times with Prevalon boots and offloading/floating. Later, a weekly skin/wound observation documented a new unstageable pressure ulcer on the bottom of the right foot, fully covered with eschar. The care plan printed after this finding contained no new interventions for this new pressure area, and the order summary and TAR showed no treatment orders or documentation of treatment for the right bottom foot. Observations showed the resident lying on an air mattress calibrated to a setting appropriate for a much higher body weight than the resident’s actual weight, and wearing green heel protectors that padded the heel and ankle but did not float the heel. Repeated observations confirmed continued use of the incorrectly set mattress and the green heel protectors. During wound care, staff observed that the resident had black areas on both heels, a black area on the right medial bottom foot, and a non-blanchable dark pink/purple area on the right lateral foot. An LPN confirmed that the green heel protectors did not protect the entire foot and that one protector had shifted, failing to relieve pressure on the left heel wound. The wound and infection nurse confirmed the resident was supposed to be wearing Prevalon boots, not the green heel protectors. The ADON confirmed the air mattress had not been set correctly for the resident’s weight and that the resident was not receiving treatment to the right bottom foot as ordered. The wound and infection nurse further confirmed that the treatment order for the right bottom foot had not been transcribed onto the TAR, resulting in the treatment not being performed.
Improper Hot Holding Temperatures for Lunch Entrée on Steam Table
Penalty
Summary
The facility failed to ensure that hot foods on the second-floor steam table were held at temperatures consistent with its own Standard Operating Procedures and the 2022 U.S. FDA Food Code. During a lunch meal service, surveyors observed that BBQ pork, after being removed from a heated cart and placed on the steam table, measured 125°F when checked by a staff member. The second-floor Daily Food Temperature log for that lunch also documented the meat entrée at 125°F. The Food Service Director stated that the pork had been cooked and then cold BBQ sauce was added, and further reported that the initial cooked pork temperature on the steam table should be 165°F. Subsequent temperature checks during the same meal period showed that the BBQ pork measured 133°F when taken by the Food Service Director with a different thermometer, and later 137.3°F at the end of meal service, while pork without sauce measured 119°F. The facility’s undated Daily Food Temperature Form specified that the steam table is for holding/serving only, that hot foods must be held above 135°F, and that any food dropping below this temperature must be reheated to 165°F for at least 15 seconds prior to serving. The 2022 U.S. FDA Food Code reviewed by surveyors stated that food shall be held at 135°F or above except during preparation, cooking, or cooling. These observations and records showed that hot food was held and recorded at temperatures below required standards for up to 40 of 41 residents on the second floor.
Failure to Evaluate Resident for Self-Administration of Laxative Medication
Penalty
Summary
Surveyors identified a deficiency related to the facility’s failure to ensure a resident was properly evaluated for self-administration of a laxative medication. The resident was admitted with hemiplegia affecting the right dominant side and had a Brief Interview for Mental Status (BIMS) score of 8, indicating moderate problems with thinking and memory. The resident’s care plan did not include any focus area related to self-administration of medications. A self-medication administration evaluation dated 3/3/26 documented that the resident was evaluated and approved to self-administer nystatin powder, but there was no indication the resident had been evaluated to self-administer any laxative medication. During observation, surveyors found a container of Gavilyte-G solution with a pharmacy label for the resident sitting on the bathroom sink, with approximately one inch of solution remaining. The MAR showed an order for a single 4000 ml oral dose of Gavilyte-G, with one administration entry documented. An LPN reported mixing the Gavilyte-G with apple juice and giving it to the resident, who later stated they drank two glasses and vomited, and by the next morning it appeared no additional solution had been consumed. The ADON confirmed there was no facility policy on self-administration of medications beyond the evaluation form and acknowledged that the resident had not been evaluated for self-administration of the Gavilyte-G laxative.
Failure to Notify Physician and Obtain Orders for New Pressure Ulcers
Penalty
Summary
The facility failed to follow its "Notification of Changes" policy and licensure requirements by not notifying the attending physician of new pressure ulcers for one resident. The policy, dated 01-2024, requires that changes in a resident's condition, including significant changes and conditions that may require physician intervention, be immediately reported to the resident, resident representative, and the attending physician or delegate. This includes new or altered skin conditions such as pressure ulcers. Surveyors reviewed the policy and determined that it obligated staff to promptly communicate such changes to ensure appropriate care decisions. Record review for one resident showed that the resident was cognitively intact, required extensive assistance with multiple ADLs, was at risk for pressure ulcers, and had existing venous ulcers. After a hospital stay, the resident was readmitted with documented unmeasured pressure ulcers to the right outer ankle, right lateral foot, and right 5th toe, and the hospital transition documentation further identified unstageable pressure ulcers to the right lateral ankle, right lateral foot, right lateral 5th toe, and right heel, along with other wounds. However, there were no corresponding treatment orders for these right foot and ankle pressure ulcers in the transition orders, the order summary, or the treatment administration record for March. In an interview, the Wound and Infection Nurse confirmed that the resident did not have treatment orders for these pressure ulcers and acknowledged that the facility should have called the physician to obtain orders, demonstrating that the provider was not notified of the new pressure ulcers as required.
Failure to Revise Care Plan After Amputation, MRSA Infection, and New Pressure Ulcers
Penalty
Summary
The facility failed to review and revise a resident’s comprehensive care plan to reflect significant changes in condition, including a new left below-the-knee amputation (BKA), MRSA infection, IV antibiotic therapy, and multiple pressure ulcers. Facility policy required that high-risk areas such as skin/wounds be care-planned immediately upon identifying risk, and that the interdisciplinary team review the plan of care quarterly, annually, with significant change, and when desired outcomes were not met. The resident’s MDS dated 01-04-2026 showed the resident was cognitively intact with a BIMS score of 13, required extensive assistance with multiple activities of daily living, was at risk for pressure ulcers, and had two venous ulcers. Record review showed the resident was hospitalized and, upon return, transition orders dated 03-04-2026 documented a left BKA, a PICC line for IV antibiotics to treat a MRSA infection, two open buttock wounds, an incision at the BKA site, and multiple unstageable pressure ulcers on the right foot, ankle, fifth toe, and heel. However, the comprehensive care plan dated 03-17-2026 did not include the left BKA, the MRSA infection, or the use of IV antibiotics. During interview, the MDS Coordinator confirmed that the care plan had not been revised to include care and services for the resistant infection, IV medications, the new BKA site, and the pressure ulcers on the right foot and ankle, and acknowledged that it should have been updated.
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