Liberty Commons Nursing & Rehab Center Of Southpor
Inspection history, citations, penalties and survey trends for this long-term care facility in Southport, North Carolina.
- Location
- 630 Fodale Avenue, Southport, North Carolina 28461
- CMS Provider Number
- 345373
- Inspections on file
- 19
- Latest survey
- November 19, 2025
- Citations (last 12 mo.)
- 1
Citation history
Health deficiencies cited at Liberty Commons Nursing & Rehab Center Of Southpor during CMS and state inspections, most recent first.
A resident with terminal cancer, dementia, and a history of falls was found with multiple bruises after an unwitnessed injury. Nursing staff did not promptly perform a comprehensive assessment or timely neurological checks after a nurse aide reported new facial bruising. The assigned nurse failed to investigate or communicate the findings, and neurological assessments were inconsistently documented, with some missing up-to-date vital signs.
A resident with CHF experienced a 27-pound weight gain in one week while on diuretic therapy, but nursing staff did not notify the provider of this significant change. The DON, PA, and MD all confirmed that notification should have occurred for such a weight gain, especially given the resident's CHF diagnosis.
A resident with CHF and on diuretic therapy experienced a documented weekly weight gain of over 27 pounds, but staff did not perform a re-weigh to confirm the accuracy of this measurement. Nursing staff noticed the discrepancy but did not act, and neither the PA nor the MD were informed until later. The DON stated that protocol required re-weighing for changes over 5 pounds, especially for CHF patients, but this was not followed.
The facility did not provide the required 8 hours of RN coverage on one occasion when the scheduled RN called off and a Medication Aide was assigned instead. The DON, who was responsible for finding a replacement, did not secure RN coverage, resulting in no RN being present for that shift.
A resident with heart failure and chronic kidney disease did not receive a physician-ordered Pro BNP lab test because a nurse failed to properly edit and process the order in the electronic medical record, resulting in the test not being performed or documented. The resident, who was receiving hemodialysis and had no acute symptoms, was not aware of the missed lab, and the error was only discovered during a review of records and staff interviews.
A nurse aide failed to perform hand hygiene and did not wear required PPE when entering the room of a resident on contact precautions for multiple MDROs, delivering a meal tray and leaning against the bed before exiting without washing hands. Staff interviews confirmed expectations to follow posted isolation signage, but the aide was confused about the type of precautions required.
A resident with schizophrenia, anxiety, dementia, and constipation did not receive medications on time as prescribed, with delays documented in February and March 2024. The resident expressed a preference for timely administration to avoid being disturbed during sleep. Medication aides cited time management issues and lack of communication with nursing staff as reasons for the delays.
A resident received 59 additional doses of Midodrine due to the facility's failure to clarify a medication order with hold parameters for hypotension. The medication was administered even when the resident's blood pressure was above the specified threshold, as the hold parameter was not included in the MAR after readmission.
A resident with diabetes did not receive 74 units of sliding scale insulin at bedtime over a period of nearly two months due to staff being unaware of the order and miscommunication in the facility. The resident did not experience any significant outcome from this failure.
The facility's QAPI committee failed to maintain procedures and monitor interventions, resulting in repeated deficiencies in medication errors, storage, and unnecessary medications. A resident received 59 additional doses of a medication without proper order clarification, and another did not receive 74 units of insulin as prescribed. The facility also failed to properly label and store medications.
A resident with advanced macular degeneration did not have a timely appointment scheduled with a retinal specialist as recommended. The delay was due to a breakdown in communication and process within the facility, leaving the resident without the necessary evaluation for several months.
The facility failed to record an opened date on two insulin pens and two opened bottles of eye drops, which were found on a medication cart. A nurse admitted to administering one of the undated insulin pens to a resident and was unaware of the labeling requirement.
The facility failed to complete comprehensive assessments within the 14-day required timeframe for two residents. The MDS Nurse cited an increased workload due to a high number of resident discharges and returns as the reason for the delays. The Administrator confirmed the expectation for timely completion of MDS assessments.
Failure to Timely Assess and Monitor Resident After Unwitnessed Injury
Penalty
Summary
A deficiency occurred when nursing staff failed to conduct a comprehensive nursing assessment and timely neurological assessments after a nurse aide reported newly identified facial bruising on a resident following an unwitnessed injury. The resident, who had a history of terminal cancer, dementia, previous falls, and was on anticoagulant therapy, was found with significant bruising to the right side of the face, right shoulder, both knees, left toe, and a reddened area on the left neck. Despite the nurse aide's report of new marks at approximately 5:00 AM, the assigned nurse did not immediately assess the resident or investigate the cause of the injuries. The nurse on duty during the night shift observed red marks on the resident's face during medication administration but did not perform a full assessment or follow up when the nurse aide later reported additional bruising. The nurse assumed the marks had already been addressed by the previous shift and did not communicate any concerns during shift change. The resident was not thoroughly assessed until several hours later by the day shift nurse, who then identified multiple areas of bruising and notified the appropriate clinical leadership and physician. Documentation revealed that neurological assessments were not performed promptly or consistently with up-to-date vital signs following the discovery of the injuries. Some neurological assessments were recorded with outdated vital signs, and there was confusion among staff regarding the facility's protocol for neurological monitoring after unwitnessed injuries. The delay in assessment and incomplete documentation contributed to the deficiency in providing appropriate and timely care for the resident after the injury was identified.
Failure to Notify Provider of Significant Weight Gain in CHF Resident
Penalty
Summary
Staff failed to notify the provider of a significant weight gain in a resident with a history of Congestive Heart Failure (CHF), coronary artery disease, and pulmonary hypertension. The resident was on a diuretic medication and had physician orders for weekly weights. The resident's weight increased by 27.2 pounds in one week, but there was no documentation that the physician or provider was notified of this change. Nursing staff observed the weight gain but did not report it, citing the absence of a specific physician order requiring notification for significant weight changes. Interviews with the Director of Nursing, Physician Assistant, and Medical Director confirmed that their expectation was for the provider to be notified of weight gains greater than 5 pounds, especially for residents with CHF. Both the PA and MD stated they were not made aware of the weight gain and would have expected to be notified to assess and potentially adjust treatment. The deficiency was identified for one resident reviewed for notification of change.
Failure to Verify Significant Weight Gain in Resident with CHF
Penalty
Summary
The facility failed to ensure the accuracy of a weekly weight measurement for a resident with a history of Congestive Heart Failure (CHF) and on diuretic medication. The resident experienced a documented weight gain of 27.2 pounds in one week, but no immediate re-weigh was performed to confirm this significant change. Nursing staff involved in weighing the resident did not initiate a re-weigh, despite noticing the large discrepancy, and there was no documentation of a follow-up weight. The Director of Nursing stated that it was expected for any weight change greater than 5 pounds to be rechecked, especially for residents with CHF, but this protocol was not followed. Interviews with the Physician Assistant and Medical Director revealed that neither was informed of the resident's significant weight gain until after the fact. Both indicated that a re-weigh should have been conducted, and the Medical Director noted that the reported weight gain was likely inaccurate, as the resident did not exhibit related health symptoms and the weight was inconsistent with previous records. The failure to verify the resident's weight compromised the facility's ability to provide care in accordance with professional standards.
Failure to Provide Required RN Coverage for One Shift
Penalty
Summary
The facility failed to provide the required 8 hours of Registered Nurse (RN) coverage on one day during the review period. Payroll Based Journal (PBJ) staffing data indicated that there was no RN coverage on 08/11/24. Review of daily assignment sheets showed that the RN scheduled to work the overnight shift called off, and the replacement was a Medication Aide rather than an RN. During interviews, the Director of Nursing (DON) acknowledged receiving the call-off notification and stated it was her responsibility to find RN coverage, which she did not do. The Administrator confirmed that the on-call staff member is responsible for filling the assignment when there is a call-off, but no RN was present in the building for that shift.
Failure to Obtain Ordered Pro BNP Lab Due to Incomplete Order Processing
Penalty
Summary
A deficiency occurred when the facility failed to obtain a physician-ordered Pro BNP laboratory test for a resident with hypertensive heart disease, Stage 5 chronic kidney disease, and heart failure. The order for the Pro BNP test was entered into the electronic medical record by the physician, but the nurse responsible did not edit the order so that it would trigger on the Medication Administration Record (MAR). As a result, the test was not performed, and there was no documentation of the lab result in the resident's record from the date of the order through the review period. The resident was receiving hemodialysis three times a week and was cognitively intact, with no documented acute symptoms of heart failure during this time. Interviews with facility staff, including the Nurse Practitioner, Physician, and Director of Nursing, confirmed that the lab order was missed due to the failure to properly process the order in the electronic system. The process required the nurse to edit the order, print the resident's face sheet, fill out the lab requisition form, and record the order in the lab book, but these steps were not completed. The error was attributed to the nurse who entered the order, who was no longer employed at the facility. The missed lab was not identified in daily clinical meetings because it did not appear on lab reports due to the incomplete order entry.
Failure to Follow Contact Precaution Protocols for Resident with MDROs
Penalty
Summary
A deficiency occurred when a nurse aide failed to follow the facility's infection prevention and control policies for contact precautions. The aide entered the room of a resident who was on contact precautions for multiple multidrug-resistant organisms (MDROs), including ESBL, E. coli, and MRSA, without performing hand hygiene or donning the required personal protective equipment (PPE) such as gown and gloves. The aide delivered the resident's breakfast tray, leaned against the bed, and exited the room without washing her hands. The aide later stated she was confused about the type of precautions required and did not realize the resident was on contact precautions, mistakenly believing enhanced barrier precautions applied instead. Interviews with facility staff, including a nurse, physician assistant, director of nursing, and the administrator, confirmed that the resident was the only one in the facility on contact precautions and that staff were expected to read and follow the isolation signage posted on the resident's door. The director of nursing acknowledged that staff sometimes did not read the signs and that the facility had not had a contact precaution isolation in some time. The failure to adhere to posted infection control protocols resulted in a breach of the facility's infection prevention and control program.
Failure to Administer Medications on Time
Penalty
Summary
The facility failed to administer medications on time as prescribed by the physician for a resident diagnosed with schizophrenia, anxiety, dementia with behavioral disturbance, and constipation. The resident reported not receiving her medications on time and being woken up after 10:00 PM to receive medications that were due at 8:00 PM. The resident expressed a preference for receiving her medications at the scheduled time to avoid being disturbed during sleep. Despite this, the medications were administered late on multiple occasions in February and March 2024, sometimes as late as 2:00 AM. Review of the Medication Administration Record and Audit Report for February and March 2024 revealed that the medications were consistently administered later than the scheduled time of 8:00 PM. Specific dates and times were documented, showing significant delays in medication administration. Interviews with the medication aides indicated issues with time management and a lack of communication with nursing staff when falling behind schedule. One medication aide admitted to not asking for help to avoid bothering the nurse, while another acknowledged starting the medication pass late and not informing the nurse when behind schedule. The Director of Nursing (DON) confirmed that the medication aides were expected to administer medications within an hour before or after the scheduled time. The DON noted that the medication pass time had been reduced following an audit by a new physician, who discontinued several medications to decrease the workload. Despite these changes, the medication aides were still unable to administer the medications on time, affecting the resident's preference and schedule.
Failure to Clarify Medication Order for Hypotension
Penalty
Summary
The facility failed to clarify a medication order for a resident prescribed Midodrine for hypotension, resulting in the resident receiving 59 additional doses of the medication. The physician's order specified that the medication should be held if the systolic blood pressure was greater than 120 mm/hg, but this hold parameter was not included in the Medication Administration Record (MAR) after the resident's readmission from the hospital. Consequently, the resident received the medication even when their blood pressure readings were above the specified threshold, as documented in the MAR from November 2023 to March 2024. Resident #61, who was admitted with diagnoses including hypertensive chronic kidney disease with end-stage renal disease, dependence on dialysis, and hypotension, was affected by this oversight. Despite the medication being administered incorrectly, there was no significant outcome reported. Interviews with staff revealed that there was confusion and lack of clarity regarding the hold parameters for the medication. Medication aides and the Registered Nurse Supervisor acknowledged that the medication was given in error due to the missing hold parameters in the MAR. The issue was identified during an interview with the physician, who confirmed that the medication should not have been administered when the resident's blood pressure was elevated. The Director of Nursing also acknowledged that the order should have been clarified upon the resident's readmission. The deficiency was attributed to a failure in transcribing and clarifying the medication order, leading to the resident receiving unnecessary doses of Midodrine over several months.
Failure to Administer Bedtime Insulin as Ordered
Penalty
Summary
The facility failed to follow the physician's order to provide sliding scale insulin at bedtime for a resident with diabetes when the blood glucose reading was greater than 200 mg/dl. This resulted in the resident not receiving a total of 74 units of insulin from January 12, 2024, through March 4, 2024. The resident, who was cognitively intact and required limited assistance with activities of daily living, did not experience any significant outcome from this failure. The deficiency was identified through observation, record review, and interviews with staff, a Nurse Practitioner, and a Physician. The Medication Administration Record (MAR) revealed multiple instances where the resident's blood glucose readings were above 200 mg/dl at bedtime, but no insulin was administered. Medication aides and nurses involved in the resident's care were either unaware of the bedtime insulin order or unclear about its administration, leading to the oversight. Interviews with the Nurse Practitioner and Physician indicated that the order for bedtime sliding scale insulin was overlooked for discontinuation, and the electronic medical record did not have a space to document bedtime insulin administration. The Registered Nurse Supervisor and Director of Nursing acknowledged the error, attributing it to a miscommunication and improper entry of the insulin order in the system. Despite daily medication reviews, the issue was not identified until the survey.
Repeated Medication Errors and Storage Issues
Penalty
Summary
The facility's Quality Assurance and Performance Improvement (QAPI) committee failed to maintain implemented procedures and monitor interventions following previous recertification and complaint surveys. This resulted in repeated deficiencies in the areas of significant medication errors, medication storage, and unnecessary medications. Specifically, a resident received 59 additional doses of a medication for hypotension without proper clarification of the medication order, and another resident did not receive a total of 74 units of insulin as prescribed. Additionally, the facility failed to properly label and record opened dates on insulin pens and eye drops, and did not securely store medications on a medication cart. During the recertification and complaint surveys, it was observed that the facility administered a medication that was not medically justified and failed to administer intravenous medication as ordered by the physician. The facility also did not accurately label and record opened dates on various medications, and did not dispose of expired medications. Interviews with the Administrator revealed that the issues were believed to be related to staff inconsistency on specific halls, and two new nurses were hired to address this inconsistency.
Failure to Schedule Retinal Specialist Appointment
Penalty
Summary
The facility failed to obtain an appointment with a retinal specialist for a resident diagnosed with dry eye syndrome and advanced macular degeneration. The resident was admitted with a diagnosis of dry eye syndrome and had a vision consult on 10/17/23, which recommended a referral to a retinal specialist within 2-3 weeks. Despite this, the resident's electronic health record and progress notes showed no evidence of the appointment being scheduled or completed by 3/5/24. The resident expressed difficulty with vision in her left eye and required assistance with reading her mail, indicating the need for the specialist's evaluation was still unmet. Interviews with the Transporter/Appointment Scheduler and the Director of Nursing (DON) revealed a breakdown in communication and process. The Transporter/Appointment Scheduler did not recall receiving the referral, and the DON confirmed that the Medical Records department had not provided the Nurse Practitioner with the optometry report for review. Consequently, the physician was unaware of the need for the referral until 3/7/24. This delay in scheduling the necessary appointment was identified as a system process error by the physician.
Failure to Label Opened Medications
Penalty
Summary
The facility failed to record an opened date on two insulin pens and two opened bottles of eye drops that had shortened expiration dates. This deficiency was observed on one of the three medication carts reviewed for medication storage. Specifically, two Lantus insulin pens, a bottle of Brimonidine eye drops, and a bottle of Latanoprost eye drops were found without opened dates labeled on them during an observation of the 300-hall medication cart. The manufacturer's instructions for these medications require them to be discarded after a specific period post-opening, which was not adhered to in this case. During an interview, Nurse #3 admitted to being unaware that the insulin pens were not dated and acknowledged administering one of the undated insulin pens to a resident earlier that day. She mentioned that she was new to the facility and still getting accustomed to the procedures. The Director of Nursing confirmed that insulin pens and eye drops should be labeled with opened dates when they are opened and that the nurse should have checked the date prior to administering the insulin.
Failure to Complete Timely MDS Assessments
Penalty
Summary
The facility failed to complete comprehensive assessments within the 14-day required timeframe for two residents. Resident #290 was admitted to the facility and had an admission Minimum Data Set (MDS) noted as in progress beyond the required timeframe. The MDS Nurse acknowledged the delay, attributing it to an increased workload due to a high number of resident discharges and returns. Similarly, Resident #291's admission MDS assessment was completed late. The MDS Nurse admitted to struggling with the workload and being aware of the timelines but had difficulty keeping up. The Administrator confirmed the expectation that MDS assessments be completed in a timely manner.
Latest citations in North Carolina
A cognitively impaired, exit-seeking resident with dementia, insomnia, gait abnormalities, orthostatic hypotension, and high fall risk repeatedly wandered at night and was known by staff to push on an emergency exit door. On two consecutive nights, the resident left the building unsupervised through a west hall emergency exit that had been manually left unlocked and with its door alarm turned off, so no alarm sounded when it was used. After the first elopement, the nurse and NA did not verify that the door’s lock and alarm were re-engaged, and no new monitoring was implemented, allowing the resident to exit again a few hours later. Maintenance later confirmed the door hardware and alarm were functioning properly and could only be disabled manually, meaning staff actions and inactions in securing and monitoring the door directly enabled both elopements.
Surveyors identified multiple failures in food labeling, storage, and sanitation, including dirty water spigots above the cooking range, a scoop stored with its handle in direct contact with rice, and unsealed croissants without open or use-by dates in a walk-in cooler. In three nourishment rooms, open food items such as a half-eaten creme pie with used forks, a reusable container of dressing, a pudding cup, a fast-food sandwich, and a milkshake were found without required open and/or use-by dates. The Dietary Manager reported that all nourishment room food must be labeled with both an open date and a 7-day use-by date and noted that new staff and nursing staff were not consistently labeling items as required.
A resident with severe cognitive impairment who used a wheelchair for mobility was observed being quickly pulled backward down a hallway while reclined in a geriatric chair, instead of being pushed forward in a dignified manner. The NA reported he pulled the chair backward because he felt it was harder to push forward, and he was unaware of any equipment problems. A SW later tested the same geriatric chair and found it functioned properly. Facility leadership, including the Staff Development Director, DON, and Administrator, stated that staff are educated on residents’ rights, dignity, and wheelchair use, and confirmed the expectation that residents be pushed forward in wheelchairs and geriatric chairs at a normal, dignified pace.
A resident with severe cognitive impairment and ADL deficits, including dependence on staff for bathing and grooming, was observed multiple times with long, stringy, visibly greasy and dirty hair despite being scheduled for twice-weekly showers. Nursing staff reported providing bed baths instead of full showers and only wetting the resident’s hair, while hospice staff provided intermittent bed baths with no-rinse shampoo and were unsure of the facility’s regular shower routine. The resident had not been to the beauty shop for hair care in over two months due to being mistakenly left off the beauty shop list. Facility leadership expected that the resident’s hair would be properly washed on scheduled shower days but could not identify when the hair was last washed, resulting in a failure to provide appropriate hair washing services.
Staff failed to follow Enhanced Barrier Precautions (EBP) by not wearing gowns during high-contact care activities for two residents on EBP. In one case, a nurse provided catheter care to a resident with an EBP sign and available PPE but wore only gloves, later stating she believed gowns were needed only when changing the catheter. In another case, two NAs used a mechanical lift to transfer a resident with a gastrostomy tube, again with EBP signage and PPE present, but wore only gloves; one NA stated he did not view transferring as high-contact care, and the other reported she did not always use gowns for transfers. These actions conflicted with the facility’s EBP policy and posted instructions requiring both gown and gloves for high-contact activities such as catheter care and transfers.
The facility failed to obtain and document informed consent for psychotropic medications for three residents. One resident with dementia and behavioral symptoms received quetiapine and divalproex, including a dose increase, without documented evidence that the responsible party was informed of risks and benefits or consented. Another resident with anxiety and depression, severe cognitive impairment, and disruptive behaviors was started on duloxetine and given multiple doses of PRN lorazepam, again without documentation that the responsible party was informed or consent obtained. A third cognitively intact resident with depression and anxiety received escitalopram 20 mg daily with no record that she was informed of the medication’s risks and benefits or that she consented. The Nurse Team Lead, identified as responsible for obtaining psychotropic consents, and the DON both confirmed that the expected notifications and consent documentation were not present in the medical records.
A resident with intact cognition was discharged to the community without a complete discharge summary that recapitulated the course of treatment. The electronic Transfer/Discharge Report contained basic demographic and clinical data but left key sections blank, including advanced directives, diet type/texture/fluid consistency, and resident-specific information on behaviors, ambulation, bladder/bowel status, feeding, and usual level of functioning, and lacked a signed acknowledgment that a copy was provided to the resident or representative. The SW reported she arranged post-discharge services, provided a medication list and satisfaction survey, and documented discharge arrangements, but was unaware that a comprehensive discharge summary with a recapitulation of the stay was required, and the Administrator confirmed the form used did not include this required summary with interdisciplinary input.
A resident admitted with bipolar disorder and receiving routine antipsychotic and antidepressant medications had only a prior Level I PASRR on file, with no Level II PASRR request submitted despite ongoing documentation of an active psychiatric diagnosis and psychotropic treatment in MDS assessments, NP notes, and the care plan. The SW confirmed she verified the existence of a PASRR before admission but did not request a Level II evaluation, believing it was only necessary if the resident exhibited behaviors, and the administrator acknowledged that no Level II PASRR request was made for this resident with a mental health diagnosis.
A resident with severe cognitive impairment and multiple comorbidities, including Alzheimer's disease, diabetes, severe protein-calorie malnutrition, chronic kidney disease, and hypertension, was not seen face-to-face by a physician within 30 days of admission as required. The resident was evaluated by a PA and later by an NP, but the Nurse Team Lead relied on a tracking report that combined all provider visits (NP, PA, and physician) without distinguishing physician-required visits. As a result, the resident did not appear on the physician-visit list when the physician was on-site and was inadvertently overlooked, a fact confirmed by both the Nurse Team Lead and the Administrator.
A resident with dementia, osteoporosis, and prior femur fracture experienced an unwitnessed fall and subsequently developed severe hip pain and decreased ability to ambulate and transfer. Nursing staff failed to document the fall on the day it occurred, did not complete comprehensive lower‑extremity or mobility assessments, and repeatedly charted pain scores of 0 despite the resident’s complaints and nurse aide reports of significant pain with movement and increased assistance needs. An NP evaluated the resident for hip pain but was not informed of the fall, did not assess the hips or legs, and treated the pain as baseline neuropathic discomfort. Over several days, PRN acetaminophen was given intermittently without consistent pain scoring, multiple shifts lacked progress notes or assessments, and aides assumed nurses were aware of the resident’s worsening pain and functional decline. Bilateral hip x‑rays were eventually ordered after internal communication about hip pain, and the report later showed an acute displaced femoral neck fracture, after which the resident was sent to the hospital and underwent a left hip hemiarthroplasty.
Unsecured Emergency Exit Allows Repeated Elopement of High-Risk Resident
Penalty
Summary
The deficiency involves the facility’s failure to keep an emergency exit door secured and alarmed, which allowed a cognitively impaired, exit-seeking resident at high fall risk to leave the building unsupervised on two consecutive nights. The resident had dementia with psychotic disturbance, severe cognitive impairment, a history of wandering and exit-seeking, orthostatic hypotension, gait abnormalities, and muscle weakness. Care plans and assessments identified wandering, exit seeking, fall risk, and insomnia, and interventions included a wander guard bracelet, frequent safety checks, environmental monitoring, and redirection from exits. Despite this, the resident routinely wandered at night, roamed the halls, entered other residents’ rooms, and was known by staff to push on the emergency exit door in attempts to leave. On the first night, in the early morning hours while it was still dark, the nurse noticed the resident was no longer in the hallway or in his room. The assigned NA, positioned near the west hall emergency exit, reported hearing a door slam but assumed it was a nearby resident’s room door because the emergency door alarm had not sounded. When the nurse checked the emergency exit, he found it unlocked and non-alarming, exited through it, and after walking several minutes from the back of the building to the front, located the resident standing at the main entrance. The resident’s wander bracelet triggered the main entrance door alarm when they re-entered, confirming the bracelet was in place. The nurse believed the emergency door locked and re-armed automatically and did not verify the lock or alarm status of the door after the incident or before the end of his shift, and no additional monitoring or new interventions were implemented at that time. On the second night, the same nurse observed the resident in bed at approximately 1:30 AM, but by about 2:00 AM the resident was again missing from his room. The nurse immediately went to the same west hall emergency exit and saw the resident outside through the door’s glass, walking away from the building. The door was again unlocked and did not alarm when opened. The nurse brought the resident back inside through that door and assessed him with no injuries noted. Staff interviews and maintenance inspection confirmed that the emergency exit door’s magnetic lock was controlled by a wall switch and the red alarm box on the door could only be turned on or off with a key; the system did not malfunction and could not be defeated by holding the push bar. This meant the door’s lock and alarm had been manually disabled by staff on at least one prior shift, and staff on subsequent shifts, including nurses and NAs who were aware of the resident’s exit-seeking behavior and the first elopement, did not verify that the door was secured and alarmed, allowing the resident to exit a second time without staff knowledge.
Removal Plan
- Identify recipients who have suffered, or are likely to suffer, a serious adverse outcome as a result of the noncompliance
- Ensure Resident #89 has a wander bracelet in place
- Pursue or redirect Resident #89 back into the facility if he exits
- Assess Resident #89 for acute distress or injury after an elopement event
- Administer scheduled bedtime medications for insomnia (melatonin 3 mg and trazodone 50 mg) as ordered
- Initiate an order for checks of Resident #89’s whereabouts
- Document completion of checks on the Medication Administration Record
Improper Food Labeling, Storage, and Sanitation in Kitchen and Nourishment Rooms
Penalty
Summary
The facility failed to properly label, date, and store food items and to maintain cleanliness in food preparation and nourishment areas. During an initial kitchen tour with the Dietary Manager, surveyors observed visible dirt and grime buildup on three water spigots above the cooking range and found a plastic scoop left in a rice bin with the handle and bottom in direct contact with the rice. In walk-in cooler #2, a cardboard flat of croissants had been cut open, with seven croissants already used, and the remaining croissants were not resealed or labeled with an open or use-by date. The Dietary Manager acknowledged that the open croissants had been missed by kitchen staff and that the rice scoop should have been stored in its designated holder on the bin. In three nourishment rooms, surveyors found multiple food items that were open but not properly labeled with open and/or use-by dates. In one nourishment room refrigerator, there was a half-eaten creme pie with three used plastic forks left in the pan and a small reusable container of ranch dressing, both open and unlabeled. In another nourishment room refrigerator, a vanilla pudding cup and a wrapped fast-food sandwich were open and labeled only with open dates, but no use-by dates. In a third nourishment room refrigerator, a fast-food milkshake was open with no open or use-by date. The Dietary Manager stated that all nourishment room food items were required to be labeled with both an open date and a use-by date set seven days after opening, and reported that some new staff were not labeling items correctly and that nursing staff often left items in nourishment refrigerators without appropriate labeling.
Resident Dignity Compromised During Transport in Geriatric Chair
Penalty
Summary
The deficiency involves a failure to maintain a resident’s dignity and right to a dignified existence and self-determination when a nurse aide transported the resident in a manner inconsistent with facility expectations. The resident, who had clear speech but severe cognitive impairment and required a wheelchair for mobility, was observed during a continuous observation being quickly pulled backward approximately 30 feet down the South Hall from the day room to her room while reclined in a geriatric chair. A reasonable person would have expected to be treated with dignity and to be wheeled forward in the chair. During interviews, the nurse aide stated he chose to pull the resident backward because he felt it was harder to push the reclined geriatric chair forward and reported no awareness of problems with the chair. The social worker later pushed the same geriatric chair forward and backward in the hallway and noted no functional concerns, stating the chair worked fine and needed no repairs. The Staff Development Director reported that staff receive education on residents’ rights, dignity, and wheelchair use, including speed and footrest use, and acknowledged the resident should not have been pulled backward in the geriatric chair. The DON and Administrator both stated they expected staff to push residents in wheelchairs and geriatric chairs forward, at a normal pace, and in a dignified manner.
Failure to Provide Adequate Hair Washing for Dependent Resident
Penalty
Summary
The facility failed to provide adequate hair washing services for a dependent resident with ADL deficits. The resident was admitted with senile degeneration of the brain, COPD, and heart failure, and had a care plan identifying ADL deficits due to generalized weakness, with interventions including setup for hair and oral hygiene daily and assistance with bathing and dressing. An annual MDS showed the resident was severely cognitively impaired and required extensive staff assistance for ADLs, with no behaviors or rejection of care documented. The shower schedule indicated the resident was to receive showers twice weekly on specific mornings. However, multiple observations over several days showed the resident in bed with long, stringy, visibly greasy and dirty hair that was stuck flat against her head, including on a scheduled shower day. Record review showed documentation that the resident received a shower on one of the observed days, but the NA assigned that day reported she actually provided a bed bath rather than a full shower and typically only wet the resident’s hair, noting it was becoming tangled, especially in the back. The NA stated a hospice bathing team visited a couple of times a week and used a no-rinse shampoo, but she was unsure of their specific care for this resident. The hospice nurse confirmed providing bed baths with no-rinse shampoo a couple of times a week and was unsure of the facility’s regular shower routine for the resident. The beauty shop operator and unit secretary both indicated it had been longer than two months since the resident’s last beauty shop visit, and the unit secretary acknowledged the resident’s name had been left off the beauty shop list by mistake. The DON stated NAs were expected to bathe the resident twice weekly and was unaware of when the resident’s hair was last washed, while the administrator stated his expectation that the resident’s hair would be properly washed on scheduled shower days.
Failure to Use Required Gowns Under Enhanced Barrier Precautions During High-Contact Care
Penalty
Summary
The deficiency involves the facility’s failure to follow its own Enhanced Barrier Precautions (EBP) policy requiring the use of gowns and gloves during high-contact resident care activities for residents on EBP. The written policy, revised on 7/26/2022, defined EBP as an infection control intervention to reduce transmission of multidrug-resistant organisms (MDRO) by using gowns and gloves during high-contact activities such as dressing, bathing, transferring, providing hygiene, changing linens or briefs, assisting with toileting, and device care or use, including urinary catheters and feeding tubes. Facility signage for EBP instructed staff to don a gown and gloves for high-contact resident care activities, and personal protective equipment (PPE), including gowns, was made available in holders at resident room doors. During an observation of catheter care for Resident #132, who was on EBP and had an EBP sign and PPE bin with gowns posted outside the room, Nurse #5 entered the room without wearing a gown. She washed her hands, donned gloves, removed the resident’s brief, and provided catheter care, then discarded supplies and gloves and washed her hands. In a subsequent interview, Nurse #5 acknowledged awareness that the resident was on EBP but stated she believed a gown was only required when changing the catheter, not when providing catheter care, and indicated she must have misunderstood the EBP instructions despite having received infection control training. In a separate observation, Resident #161’s room also had an EBP sign and PPE holder on the door, and the resident had a gastrostomy tube with tube feeding formula hanging at the bedside. When the resident returned from an outside appointment in a wheelchair, two nurse aides entered the room with a mechanical lift to transfer the resident to bed. Both aides wore gloves but did not wear gowns while completing the mechanical lift transfer. One aide stated he knew the resident was on EBP due to the gastrostomy tube but believed a gown was only required when performing “some type of care” and did not consider transferring to be a high-contact activity, even when shown the sign indicating gowns and gloves were required for transfers. The other aide, who usually worked on a different unit, stated she followed EBP signage but sometimes used a gown for transfers and not all the time, and both aides had previously received EBP and PPE training. The Infection Preventionist, DON, and Administrator each stated that staff should have worn gowns in these situations according to the posted EBP signage and facility expectations.
Failure to Obtain and Document Informed Consent for Psychotropic Medications
Penalty
Summary
The deficiency involves the facility’s failure to obtain and document informed consent for psychotropic medications prior to initiation or dose changes for multiple residents. For one resident with unspecified dementia, anxiety disorder, depression, and delusional disorder, the physician ordered quetiapine for anxiety and agitation and later ordered divalproex for dementia with aggression and agitation, with a subsequent dose increase. The resident’s MDS showed moderate cognitive impairment, use of antipsychotic, antidepressant, and anticonvulsant medications, and behavioral symptoms including rejection of care. Record review showed these medications were administered as ordered, but there was no documentation that the responsible party was informed in advance of the risks and benefits of starting or increasing these psychotropic medications or that consent was obtained. Another resident with anxiety disorder and depression was started on duloxetine for depression and later had PRN lorazepam ordered for daytime and bedtime anxiety with agitation. The MDS indicated severe cognitive impairment, behavioral symptoms that interfered with social interactions and disrupted care, and use of anti-anxiety and antidepressant medications. The MAR confirmed that duloxetine was given as ordered and lorazepam was administered on multiple days. However, the electronic medical record contained no documentation that the responsible party was informed in advance of the risks and benefits of initiating duloxetine or lorazepam or that consent was obtained. The Nurse Team Lead, who was responsible for obtaining psychotropic consents, could not locate any consent forms for this resident and could not recall whether the responsible party had been called. A third resident with major depressive disorder and generalized anxiety disorder, and intact cognition per the MDS, had an active order for escitalopram 20 mg daily for depression and anxiety. The MDS showed no behavioral symptoms and receipt of antidepressant medication. Review of the medical record revealed no documentation that this resident was informed in advance of the risks and benefits of initiating escitalopram and consented to the treatment. In interviews, the Nurse Team Lead consistently stated she was responsible for obtaining psychotropic consents when new orders were received from providers, but she was unable to find consent forms for the involved residents or explain what had occurred. The DON described a process in which providers communicated new or changed psychotropic orders to the Nurse Team Lead, who was expected to notify residents or responsible parties and document the notification, but acknowledged that for these residents the required documentation and consent forms were missing.
Failure to Complete Required Discharge Summary With Recapitulation of Stay
Penalty
Summary
The facility failed to complete a required discharge summary that included a recapitulation of the resident's stay for one resident who was discharged to the community. The resident was admitted to the facility and had a 5-Day MDS showing intact cognition and active discharge planning. A subsequent discharge-return not anticipated MDS documented that the resident was discharged to the community. Review of the electronic medical record showed an undated Transfer/Discharge Report containing demographic and clinical information such as date of birth, admission date, age, insurance, allergies, primary contact and physician information, diagnoses, most recent vital signs, and immunization history, with a notation to refer to the MAR for current medications. However, several sections of this report were left blank, including advanced directives, diet type/texture/fluid consistency, and resident-specific information on behaviors, ambulation, bladder/bowel status, feeding, and usual level of functioning. There was also no signature or date indicating the resident or representative received a copy of the Transfer/Discharge Report. In interviews, the SW reported she was responsible for long-term resident discharges while a Discharge Planner/Case Manager handled short-term discharges. The SW described her discharge process as arranging post-discharge needs such as follow-up appointments, home health, or equipment, providing a satisfaction survey and a list of medications with administration times, and documenting a progress note outlining discharge arrangements. She stated that when follow-up appointments were arranged, records including provider notes, therapy notes, and medication lists were faxed to the receiving provider. The SW also indicated she was not aware that a discharge summary including a recapitulation of the resident's course of treatment in the facility was required. The Administrator acknowledged that the Transfer/Discharge Report in use contained some required components but did not summarize the resident's course of treatment and that a discharge summary with input from all disciplines should have been completed per regulatory guidelines.
Failure to Request Level II PASRR for Resident With Bipolar Disorder
Penalty
Summary
The facility failed to submit a request for a Level II PASRR evaluation for a resident with a serious mental health diagnosis. The resident was admitted with a diagnosis that included bipolar disorder and had only a Level I PASRR documented from an evaluation completed in 2022. The admission MDS indicated the resident was not considered by the state Level II PASRR process to have serious mental illness or intellectual disability, despite documenting an active bipolar disorder diagnosis and routine antipsychotic use. Subsequent psychiatric NP progress notes in 2024 and 2026 confirmed an active bipolar disorder diagnosis and ongoing treatment with aripiprazole and bupropion. The annual MDS again indicated the resident was not considered by the Level II PASRR process to have serious mental illness or intellectual disability, while also documenting routine antipsychotic and antidepressant use and a care plan addressing psychotropic medications related to bipolar disorder. The social worker, who had been in the role for five years and was responsible for ensuring newly admitted residents had a PASRR prior to admission, verified that she checked the state PASRR system before admission and confirmed the presence of a PASRR, but did not request a Level II evaluation at or after admission. She stated she was aware of the resident’s bipolar diagnosis and psychiatric referral but believed a Level II PASRR was only needed if the resident demonstrated behaviors, and she was not aware that a Level II evaluation was required when a resident was admitted with a mental health diagnosis and had only a Level I PASRR. The administrator also confirmed that no Level II PASRR request was made when the resident was admitted with a mental health diagnosis.
Failure to Ensure Timely Physician Visit After Admission
Penalty
Summary
The facility failed to ensure that a resident was seen face-to-face by a physician within 30 days of admission, as required. The resident was admitted with multiple significant diagnoses, including Alzheimer's disease, dementia with agitation, diabetes, severe protein-calorie malnutrition, chronic kidney disease, and hypertension, and had severe cognitive impairment per a quarterly MDS assessment. Review of the electronic medical record showed no evidence that the resident had been seen by a physician within the required timeframe. Instead of a physician visit, the resident was seen by a PA and later by an NP shortly after admission. The Nurse Team Lead, who was responsible for tracking when physician regulatory visits were due, used a report from the computer system that listed the last date residents were seen by any provider (NP, PA, or physician). She manually marked which provider conducted the visit and used this list to inform providers which residents needed to be seen. Because the system did not distinguish physician visits from NP/PA visits on the tracking report, the resident did not appear on the physician-visit list when the physician was in the facility, and therefore was not scheduled for a physician visit. Both the Nurse Team Lead and the Administrator confirmed that the resident had not been seen by the physician and that this was an oversight.
Failure to Assess and Respond to Post‑Fall Hip Pain and Mobility Decline
Penalty
Summary
The deficiency involves the facility’s failure to comprehensively assess, recognize, and respond to a resident’s severe hip pain and functional decline following a reported unwitnessed fall. The resident had dementia, osteoporosis, and a history of femur fracture, and was previously able to transfer and ambulate with limited assistance. On the date of the unwitnessed fall, there was no nursing progress note, no documentation of a fall, no pain complaint, and no assessment of the lower extremities or of transfers, ambulation, or mobility. Nursing documentation on that date reflected a pain score of 0, and the nurse assigned to the resident did not recall any fall, pain, or assessment. The quarterly MDS showed severe cognitive impairment and a prior fall, but no pain assessment. On the following night, a nurse documented that the resident was having “a lot of pain” in her hip and placed a note in the doctor’s book, but did not call the on‑call provider, did not document administration of any pain medication, and did not record a pain score with the complaint. The nurse aide on that shift did not recall changes, but the nurse later reported that the aide had told her the resident was unable to ambulate, which was a change from baseline. The next day, another nurse documented in a late entry that the resident reported she had fallen the previous day, pulled herself up, and had not told anyone, and that the resident screamed in pain when moved. This nurse contacted the NP, who, according to the note, stated the resident complained of pain all the time; the nurse informed him that this pain was not typical. The progress note did not include a pain level, a lower extremity assessment, or documentation that the unwitnessed fall was communicated to the NP. The NP’s own note documented nonspecific hip pain, a sleepy and groggy presentation, and neuropathic/hip pain, but did not include an assessment of the legs or hips. The NP later stated he was unaware of the fall, did not assess the hips or legs, and did not inquire about changes in condition such as pain with movement or ambulation. Over the next several days, multiple nurses documented pain scores of 0 on the MAR despite intermittent administration of PRN acetaminophen and reports from nurse aides that the resident had significant pain with transfers, ambulation, and repositioning. Nurse aides reported that the resident, who had previously been able to get up and ambulate, now required increased assistance, had difficulty transferring and ambulating, and grimaced and winced in pain during movement. One aide kept the resident in bed and provided all care in bed due to pain with movement, while another aide did not report the pain to the nurse, assuming the nurse was already aware. There were no nursing progress notes on some days documenting any assessment of the lower extremities or of the resident’s ability to transfer, ambulate, or move, and some assigned nurses did not enter any assessment notes at all. A nursing supervisor received a Stop and Watch communication about hip pain, obtained an order for bilateral hip x‑rays, but did not complete a comprehensive assessment and did not document a pain level or lower extremity assessment. The x‑ray order was entered, and bilateral hip x‑rays were completed, but pain scores of 0 continued to be documented on the MAR by nursing staff, and the unit manager assigned for part of one day did not assess the resident. A nurse aide who assisted with the x‑ray reported that repositioning the resident in bed was difficult due to pain and observed grimacing and wincing. The x‑ray report later showed an acute left femoral neck fracture with displacement. The nurse who came on duty the next day found the x‑ray report on the fax machine, noted the fracture, and contacted the provider, after which the resident was sent to the emergency department. The hospital history and physical documented that the resident endorsed hip pain on arrival and was treated with analgesics and later underwent a left hip hemiarthroplasty. The NP and Medical Director both acknowledged that there was potential for complications when a fracture remained undiagnosed for several days while the resident continued to be moved, transferred, and assisted with ambulation. The DON confirmed that the facility’s investigation determined that a nurse had been informed of an unwitnessed fall and failed to report the incident, resulting in a delay in treatment, and emphasized the importance of thorough assessment and documentation.
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