Liberty Commons Nsg And Rehab Ctr Of Rowan County
Inspection history, citations, penalties and survey trends for this long-term care facility in Salisbury, North Carolina.
- Location
- 4412 South Main Street, Salisbury, North Carolina 28147
- CMS Provider Number
- 345503
- Inspections on file
- 23
- Latest survey
- November 19, 2025
- Citations (last 12 mo.)
- 5
Citation history
Health deficiencies cited at Liberty Commons Nsg And Rehab Ctr Of Rowan County during CMS and state inspections, most recent first.
Surveyors identified deficiencies in food storage and kitchen sanitation, including unlabeled and spoiled food in the walk-in cooler and freezer, a nonfunctional dish machine thermostat gauge with no alternative temperature monitoring, and an ice machine with a removable blackish film on its interior cover. Staff interviews confirmed awareness of these issues and lapses in proper procedures.
A resident's bathroom was found to have a persistent water leak from a cracked sink p-trap, resulting in repeated puddles on the floor over several days. Despite multiple staff members entering the bathroom, the leak went unreported and no wet floor signs were posted. The maintenance team was unaware of the issue until informed by management, and the resident using the bathroom had impaired cognition.
A visually impaired resident with multiple medical conditions was repeatedly unable to access the call bell, telephone, and water cup due to staff placing these items out of reach. The resident often had to yell for help or rely on a roommate to activate the call bell and answer the phone, resulting in missed calls and limited access to water. Staff interviews and observations confirmed that care plan interventions to keep essential items within reach were not consistently followed.
A resident with dysphagia and severe cognitive impairment was served a breakfast meal that did not meet the physician-ordered pureed consistency, receiving eggs and oatmeal that were not properly pureed. Staff interviews revealed a lack of adherence to dietary recipes and inconsistent understanding of pureed diet requirements, resulting in the resident not receiving the prescribed therapeutic diet.
A resident with legal blindness and multiple medical conditions did not consistently receive meals in bowls or preferred foods as ordered, making self-feeding difficult. Staff were unaware of the resident's specific dietary needs, and meal tickets were confusing, resulting in food being served on plates and only one milk provided instead of two. The resident missed preferred foods and struggled to eat independently due to these failures.
The facility failed to maintain a safe and sanitary environment, with issues in shower rooms and residents' wheelchairs. Two shower rooms had cleanliness and maintenance problems, including odors, debris, and damaged tiles. Residents' wheelchairs were found with dust and food crumbs, and there was no documentation of cleaning. Additionally, a resident's room had unrepaired wall damage, with no work orders submitted. Staff interviews revealed a lack of communication and documentation for maintenance and cleaning tasks.
A facility failed to complete a significant change in status MDS assessment for a resident readmitted with urine retention, chronic kidney disease, a UTI, a stage 3 pressure ulcer, and significant weight loss. The MDS Coordinator missed coding these changes, and the quarterly MDS inaccurately reported no weight loss or pressure ulcer risk.
Two residents experienced improper medication administration. One resident, with severe cognitive impairment, was found with a pill on her chest after a unit manager failed to confirm she swallowed it. Another resident, cognitively intact, had her medications left unattended on a bedside table by a nurse. Both incidents highlight a failure to adhere to professional standards in medication administration.
Deficiencies in Food Storage, Dishwashing, and Ice Machine Sanitation
Penalty
Summary
Surveyors observed multiple deficiencies in the facility's food storage and kitchen sanitation practices. In the walk-in cooler, there were several instances of opened and unlabeled food items, including a 5-pound bag of shredded cheese and a 5-pound bag of romaine lettuce showing signs of spoilage, such as discoloration and fluid accumulation. Additionally, a bag of diced strawberries was found with both an open and discard date that had already passed, and several bell peppers exhibited spoilage. In the walk-in freezer, open and unlabeled packages of chicken strips, hot dogs, sausage patties, and cookies were found with signs of dehydration, discoloration, and leathery spots. Staff interviews confirmed awareness of improper storage and spoilage, with acknowledgment that labeling and dating procedures were not consistently followed. Further deficiencies were identified with the dishwashing process. The dish machine's washing thermostat gauge was found to be nonfunctional, consistently freezing at 120 degrees and failing to register temperature changes during multiple wash cycles. Dietary staff reported that the issue had persisted for over a week, and there was no alternative method in place to verify dishwashing temperatures. The Dietary Manager was aware of the malfunction, and the dish machine, which was rented from an outside vendor, had ongoing issues that had not been resolved. Additionally, the kitchen's ice machine was found to have a white interior cover coated with a blackish film-like substance, which could be removed by touch, indicating a lack of cleanliness. The Dietary Manager and Assistant Dietary Manager acknowledged the presence of the residue and stated that the ice machine would not be used until it was serviced. The Administrator confirmed expectations for cleanliness and that the ice machine would remain out of use until cleaned.
Failure to Maintain Clean and Safe Bathroom Environment Due to Unaddressed Sink Leak
Penalty
Summary
The facility failed to maintain a clean and homelike environment by not addressing a leaking sink drain in one of the shared bathrooms used exclusively by a resident. Over the course of several days, surveyors observed increasing puddles of clear liquid, identified as water, accumulating on the bathroom floor beneath and in front of the sink. The leak originated from a cracked p-trap under the sink, which was confirmed by the Director of Maintenance upon inspection. The water leak was not reported or noticed by housekeeping staff, nurse aides, or nursing staff during their routine duties, despite the presence of water on the floor during multiple observations. No wet floor signs were displayed to warn of the hazard during this period. Interviews with staff revealed that the maintenance team was unaware of the issue until it was brought to their attention by surveyors. The facility's process for reporting maintenance issues involved staff filling out a work order and placing it in a designated box, or verbally notifying maintenance for urgent matters. However, in this instance, none of the staff who entered the bathroom reported the leak, and the maintenance worker only became aware of the problem after being informed by the Director of Maintenance. The resident using the bathroom had impaired cognition and sometimes used the bathroom independently, which could have increased the risk of harm due to the unaddressed water leak.
Failure to Provide Accessible Call Bell, Telephone, and Water for Visually Impaired Resident
Penalty
Summary
The facility failed to provide necessary accommodations for a visually impaired resident, resulting in the resident's inability to consistently access essential items such as the call bell, telephone, and water cup. Multiple observations revealed that the call bell was frequently placed out of the resident's reach, often left on a recliner behind him or across his bed, making it inaccessible when he was in his wheelchair. The resident, who was legally blind and had a history of falls, was observed attempting to locate the call bell by reaching and patting around but was unable to find it. Staff interviews confirmed that the call bell was routinely placed in locations the resident could not access independently, and the resident often had to yell for assistance or rely on his roommate to activate the call bell. The resident also experienced difficulty accessing his telephone, with observations showing that multiple cordless phones were out of his reach, resulting in numerous missed calls. The resident expressed frustration at being unable to answer the phone himself and indicated that his roommate frequently answered calls for him. Additionally, the resident was unable to reach his water cup, which was placed on a bedside table out of his reach, and he was observed attempting unsuccessfully to access it. Staff interviews corroborated that the resident had trouble maneuvering around his room due to his visual impairment and the placement of furniture, further limiting his ability to reach necessary items. The care plan for the resident included interventions such as keeping the call bell and frequently used items within reach and advising the resident of their location. However, observations and staff interviews demonstrated that these interventions were not consistently implemented. Staff acknowledged placing items out of the resident's reach and relying on the roommate to assist, rather than ensuring the resident's independent access to essential items as outlined in the care plan.
Failure to Provide Physician-Ordered Pureed Diet
Penalty
Summary
A deficiency occurred when a resident with diagnoses including dysphagia, vascular dementia, and decreased appetite, who was severely cognitively impaired and required a pureed diet with thick liquids, was served a breakfast meal that did not meet the prescribed pureed consistency. The resident's care plan and physician's order specified a pureed texture and thick liquids, and the meal ticket reflected these requirements. However, during observation, the resident was served eggs with a baked cheese topping and regular consistency oatmeal with visible oats, neither of which met the pureed standard as defined by facility recipes and staff descriptions. Interviews with nursing and dietary staff revealed inconsistencies in understanding and preparing pureed diets. The nurse assisting the resident believed the meal was appropriate, despite the eggs and oatmeal not being pureed. Dietary staff admitted to not pureeing the eggs due to concerns about texture and stated that oatmeal was never pureed, contrary to recipe instructions. The dietary manager confirmed that the recipe for pureed eggs and oatmeal was not followed and that the resident should have received a pureed meal as ordered. Further, the DON verified that the eggs were not of pureed consistency and stated that discrepancies in meal preparation should be reported, but she was not notified of the issue. The administrator acknowledged that residents must receive the physician-prescribed diet and consistency. The failure to provide the correct food texture was confirmed through direct observation, staff interviews, and review of dietary procedures and documentation.
Failure to Provide Special Eating Equipment and Dietary Orders for Visually Impaired Resident
Penalty
Summary
The facility failed to provide meals in accordance with a resident's care plan and dietary orders, specifically for a resident with visual impairment and legal blindness. The resident's care plan and diet order required all food to be served in bowls to facilitate self-feeding, as well as the provision of two cartons of milk with lunch and avoidance of whole sandwiches. Observations revealed that the resident was served food items on plates, such as a whole cheese sandwich and cake, rather than in bowls as ordered. The resident expressed difficulty eating from plates and handling whole sandwiches due to his visual impairment. Additionally, the resident consistently received only one carton of milk with meals, contrary to the dietary order for two cartons. Staff interviews indicated a lack of awareness of the resident's specific needs, with one nurse stating she was unaware of the requirement for all food to be in bowls. The dietary manager acknowledged that staff made mistakes and that the tray card was confusing, leading to errors in meal preparation and delivery. The posted instructions above the resident's bed and on the tray card were not consistently followed, resulting in the resident missing preferred foods and experiencing difficulty feeding himself.
Facility Fails to Maintain Sanitary Environment and Equipment
Penalty
Summary
The facility failed to maintain a safe and sanitary environment in several areas, including two shower rooms and multiple residents' wheelchairs. In the 200 hall shower room, a rancid odor was present, and the room had several maintenance issues, such as a loosely attached toothbrush holder, debris-covered floor drain, cracked tiles, and missing tiles. The 300 hall shower room also had cleanliness issues, including a missing trash can liner, rusted faucet handle, and debris on the floor. Both shower rooms had thick dirt and debris in the tile grout, indicating a lack of proper cleaning and maintenance. The facility also failed to ensure the cleanliness of residents' wheelchairs. Observations revealed that the wheelchairs of four residents were covered with thick gray dust and food crumbs. The facility had a schedule for cleaning wheelchairs, but there was no documentation to confirm whether the cleaning was completed. Staff interviews indicated that while there was an expectation for wheelchairs to be cleaned, there was no system in place to verify or report the completion of these tasks. Additionally, the facility did not address maintenance concerns in a resident's room, where the wall behind the bed had dried adhesive, gouges, and missing paint. The resident's family reported that a plastic wall protector had fallen off and had not been replaced, despite being reported to staff. The maintenance director and assistant were unaware of the issue, and no work orders had been submitted for the necessary repairs. The administrator expected rooms to be in good repair, but the lack of communication and documentation led to unresolved maintenance issues.
Failure to Complete Significant Change MDS Assessment
Penalty
Summary
The facility failed to complete a comprehensive significant change in status Minimum Data Set (MDS) assessment for a resident who was readmitted with diagnoses including urine retention and chronic kidney disease. Upon readmission, the resident had a urinary tract infection, a stage 3 pressure ulcer on the sacrum, and a urinary catheter. Additionally, the resident experienced a weight loss of 10% or greater in the last 180 days. Despite these significant changes, the quarterly MDS assessment inaccurately reported no weight loss or gain and failed to address the pressure ulcer. The MDS Coordinator acknowledged missing these critical areas and not completing a significant change in status MDS assessment upon the resident's readmission. The facility administrator expected such assessments to be completed in a timely manner.
Failure to Ensure Proper Medication Administration
Penalty
Summary
The facility failed to provide care according to professional standards when a unit manager did not ensure that a resident swallowed her medication before leaving the room. Resident #50, who was admitted with diagnoses including cerebral infarction and gastrostomy, was observed with a pill lying on her chest, indicating she had not swallowed it. The unit manager had administered the medication and believed the resident had swallowed it after taking several sips of water. However, the pill was later found on the resident's chest, suggesting she may have spit it out after the manager left the room. The Director of Nursing confirmed that the unit manager should have verified the resident swallowed the medication. Additionally, the facility failed to adhere to professional standards when a nurse left a medicine cup with pills unattended on Resident #13's bedside table. Resident #13, who was cognitively intact and had diagnoses including type 2 diabetes and chronic kidney disease, was in the bathroom when the nurse placed the medication on the table and left the room. The nurse acknowledged that she should have waited for the resident to return from the bathroom to administer the medications and that they should not have been left unattended. The Director of Nursing reiterated that medications should not be left unattended and should be administered directly to the resident.
Latest citations in North Carolina
A cognitively impaired, exit-seeking resident with dementia, insomnia, gait abnormalities, orthostatic hypotension, and high fall risk repeatedly wandered at night and was known by staff to push on an emergency exit door. On two consecutive nights, the resident left the building unsupervised through a west hall emergency exit that had been manually left unlocked and with its door alarm turned off, so no alarm sounded when it was used. After the first elopement, the nurse and NA did not verify that the door’s lock and alarm were re-engaged, and no new monitoring was implemented, allowing the resident to exit again a few hours later. Maintenance later confirmed the door hardware and alarm were functioning properly and could only be disabled manually, meaning staff actions and inactions in securing and monitoring the door directly enabled both elopements.
Surveyors identified multiple failures in food labeling, storage, and sanitation, including dirty water spigots above the cooking range, a scoop stored with its handle in direct contact with rice, and unsealed croissants without open or use-by dates in a walk-in cooler. In three nourishment rooms, open food items such as a half-eaten creme pie with used forks, a reusable container of dressing, a pudding cup, a fast-food sandwich, and a milkshake were found without required open and/or use-by dates. The Dietary Manager reported that all nourishment room food must be labeled with both an open date and a 7-day use-by date and noted that new staff and nursing staff were not consistently labeling items as required.
A resident with severe cognitive impairment who used a wheelchair for mobility was observed being quickly pulled backward down a hallway while reclined in a geriatric chair, instead of being pushed forward in a dignified manner. The NA reported he pulled the chair backward because he felt it was harder to push forward, and he was unaware of any equipment problems. A SW later tested the same geriatric chair and found it functioned properly. Facility leadership, including the Staff Development Director, DON, and Administrator, stated that staff are educated on residents’ rights, dignity, and wheelchair use, and confirmed the expectation that residents be pushed forward in wheelchairs and geriatric chairs at a normal, dignified pace.
A resident with severe cognitive impairment and ADL deficits, including dependence on staff for bathing and grooming, was observed multiple times with long, stringy, visibly greasy and dirty hair despite being scheduled for twice-weekly showers. Nursing staff reported providing bed baths instead of full showers and only wetting the resident’s hair, while hospice staff provided intermittent bed baths with no-rinse shampoo and were unsure of the facility’s regular shower routine. The resident had not been to the beauty shop for hair care in over two months due to being mistakenly left off the beauty shop list. Facility leadership expected that the resident’s hair would be properly washed on scheduled shower days but could not identify when the hair was last washed, resulting in a failure to provide appropriate hair washing services.
Staff failed to follow Enhanced Barrier Precautions (EBP) by not wearing gowns during high-contact care activities for two residents on EBP. In one case, a nurse provided catheter care to a resident with an EBP sign and available PPE but wore only gloves, later stating she believed gowns were needed only when changing the catheter. In another case, two NAs used a mechanical lift to transfer a resident with a gastrostomy tube, again with EBP signage and PPE present, but wore only gloves; one NA stated he did not view transferring as high-contact care, and the other reported she did not always use gowns for transfers. These actions conflicted with the facility’s EBP policy and posted instructions requiring both gown and gloves for high-contact activities such as catheter care and transfers.
The facility failed to obtain and document informed consent for psychotropic medications for three residents. One resident with dementia and behavioral symptoms received quetiapine and divalproex, including a dose increase, without documented evidence that the responsible party was informed of risks and benefits or consented. Another resident with anxiety and depression, severe cognitive impairment, and disruptive behaviors was started on duloxetine and given multiple doses of PRN lorazepam, again without documentation that the responsible party was informed or consent obtained. A third cognitively intact resident with depression and anxiety received escitalopram 20 mg daily with no record that she was informed of the medication’s risks and benefits or that she consented. The Nurse Team Lead, identified as responsible for obtaining psychotropic consents, and the DON both confirmed that the expected notifications and consent documentation were not present in the medical records.
A resident with intact cognition was discharged to the community without a complete discharge summary that recapitulated the course of treatment. The electronic Transfer/Discharge Report contained basic demographic and clinical data but left key sections blank, including advanced directives, diet type/texture/fluid consistency, and resident-specific information on behaviors, ambulation, bladder/bowel status, feeding, and usual level of functioning, and lacked a signed acknowledgment that a copy was provided to the resident or representative. The SW reported she arranged post-discharge services, provided a medication list and satisfaction survey, and documented discharge arrangements, but was unaware that a comprehensive discharge summary with a recapitulation of the stay was required, and the Administrator confirmed the form used did not include this required summary with interdisciplinary input.
A resident admitted with bipolar disorder and receiving routine antipsychotic and antidepressant medications had only a prior Level I PASRR on file, with no Level II PASRR request submitted despite ongoing documentation of an active psychiatric diagnosis and psychotropic treatment in MDS assessments, NP notes, and the care plan. The SW confirmed she verified the existence of a PASRR before admission but did not request a Level II evaluation, believing it was only necessary if the resident exhibited behaviors, and the administrator acknowledged that no Level II PASRR request was made for this resident with a mental health diagnosis.
A resident with severe cognitive impairment and multiple comorbidities, including Alzheimer's disease, diabetes, severe protein-calorie malnutrition, chronic kidney disease, and hypertension, was not seen face-to-face by a physician within 30 days of admission as required. The resident was evaluated by a PA and later by an NP, but the Nurse Team Lead relied on a tracking report that combined all provider visits (NP, PA, and physician) without distinguishing physician-required visits. As a result, the resident did not appear on the physician-visit list when the physician was on-site and was inadvertently overlooked, a fact confirmed by both the Nurse Team Lead and the Administrator.
A resident with dementia, osteoporosis, and prior femur fracture experienced an unwitnessed fall and subsequently developed severe hip pain and decreased ability to ambulate and transfer. Nursing staff failed to document the fall on the day it occurred, did not complete comprehensive lower‑extremity or mobility assessments, and repeatedly charted pain scores of 0 despite the resident’s complaints and nurse aide reports of significant pain with movement and increased assistance needs. An NP evaluated the resident for hip pain but was not informed of the fall, did not assess the hips or legs, and treated the pain as baseline neuropathic discomfort. Over several days, PRN acetaminophen was given intermittently without consistent pain scoring, multiple shifts lacked progress notes or assessments, and aides assumed nurses were aware of the resident’s worsening pain and functional decline. Bilateral hip x‑rays were eventually ordered after internal communication about hip pain, and the report later showed an acute displaced femoral neck fracture, after which the resident was sent to the hospital and underwent a left hip hemiarthroplasty.
Unsecured Emergency Exit Allows Repeated Elopement of High-Risk Resident
Penalty
Summary
The deficiency involves the facility’s failure to keep an emergency exit door secured and alarmed, which allowed a cognitively impaired, exit-seeking resident at high fall risk to leave the building unsupervised on two consecutive nights. The resident had dementia with psychotic disturbance, severe cognitive impairment, a history of wandering and exit-seeking, orthostatic hypotension, gait abnormalities, and muscle weakness. Care plans and assessments identified wandering, exit seeking, fall risk, and insomnia, and interventions included a wander guard bracelet, frequent safety checks, environmental monitoring, and redirection from exits. Despite this, the resident routinely wandered at night, roamed the halls, entered other residents’ rooms, and was known by staff to push on the emergency exit door in attempts to leave. On the first night, in the early morning hours while it was still dark, the nurse noticed the resident was no longer in the hallway or in his room. The assigned NA, positioned near the west hall emergency exit, reported hearing a door slam but assumed it was a nearby resident’s room door because the emergency door alarm had not sounded. When the nurse checked the emergency exit, he found it unlocked and non-alarming, exited through it, and after walking several minutes from the back of the building to the front, located the resident standing at the main entrance. The resident’s wander bracelet triggered the main entrance door alarm when they re-entered, confirming the bracelet was in place. The nurse believed the emergency door locked and re-armed automatically and did not verify the lock or alarm status of the door after the incident or before the end of his shift, and no additional monitoring or new interventions were implemented at that time. On the second night, the same nurse observed the resident in bed at approximately 1:30 AM, but by about 2:00 AM the resident was again missing from his room. The nurse immediately went to the same west hall emergency exit and saw the resident outside through the door’s glass, walking away from the building. The door was again unlocked and did not alarm when opened. The nurse brought the resident back inside through that door and assessed him with no injuries noted. Staff interviews and maintenance inspection confirmed that the emergency exit door’s magnetic lock was controlled by a wall switch and the red alarm box on the door could only be turned on or off with a key; the system did not malfunction and could not be defeated by holding the push bar. This meant the door’s lock and alarm had been manually disabled by staff on at least one prior shift, and staff on subsequent shifts, including nurses and NAs who were aware of the resident’s exit-seeking behavior and the first elopement, did not verify that the door was secured and alarmed, allowing the resident to exit a second time without staff knowledge.
Removal Plan
- Identify recipients who have suffered, or are likely to suffer, a serious adverse outcome as a result of the noncompliance
- Ensure Resident #89 has a wander bracelet in place
- Pursue or redirect Resident #89 back into the facility if he exits
- Assess Resident #89 for acute distress or injury after an elopement event
- Administer scheduled bedtime medications for insomnia (melatonin 3 mg and trazodone 50 mg) as ordered
- Initiate an order for checks of Resident #89’s whereabouts
- Document completion of checks on the Medication Administration Record
Improper Food Labeling, Storage, and Sanitation in Kitchen and Nourishment Rooms
Penalty
Summary
The facility failed to properly label, date, and store food items and to maintain cleanliness in food preparation and nourishment areas. During an initial kitchen tour with the Dietary Manager, surveyors observed visible dirt and grime buildup on three water spigots above the cooking range and found a plastic scoop left in a rice bin with the handle and bottom in direct contact with the rice. In walk-in cooler #2, a cardboard flat of croissants had been cut open, with seven croissants already used, and the remaining croissants were not resealed or labeled with an open or use-by date. The Dietary Manager acknowledged that the open croissants had been missed by kitchen staff and that the rice scoop should have been stored in its designated holder on the bin. In three nourishment rooms, surveyors found multiple food items that were open but not properly labeled with open and/or use-by dates. In one nourishment room refrigerator, there was a half-eaten creme pie with three used plastic forks left in the pan and a small reusable container of ranch dressing, both open and unlabeled. In another nourishment room refrigerator, a vanilla pudding cup and a wrapped fast-food sandwich were open and labeled only with open dates, but no use-by dates. In a third nourishment room refrigerator, a fast-food milkshake was open with no open or use-by date. The Dietary Manager stated that all nourishment room food items were required to be labeled with both an open date and a use-by date set seven days after opening, and reported that some new staff were not labeling items correctly and that nursing staff often left items in nourishment refrigerators without appropriate labeling.
Resident Dignity Compromised During Transport in Geriatric Chair
Penalty
Summary
The deficiency involves a failure to maintain a resident’s dignity and right to a dignified existence and self-determination when a nurse aide transported the resident in a manner inconsistent with facility expectations. The resident, who had clear speech but severe cognitive impairment and required a wheelchair for mobility, was observed during a continuous observation being quickly pulled backward approximately 30 feet down the South Hall from the day room to her room while reclined in a geriatric chair. A reasonable person would have expected to be treated with dignity and to be wheeled forward in the chair. During interviews, the nurse aide stated he chose to pull the resident backward because he felt it was harder to push the reclined geriatric chair forward and reported no awareness of problems with the chair. The social worker later pushed the same geriatric chair forward and backward in the hallway and noted no functional concerns, stating the chair worked fine and needed no repairs. The Staff Development Director reported that staff receive education on residents’ rights, dignity, and wheelchair use, including speed and footrest use, and acknowledged the resident should not have been pulled backward in the geriatric chair. The DON and Administrator both stated they expected staff to push residents in wheelchairs and geriatric chairs forward, at a normal pace, and in a dignified manner.
Failure to Provide Adequate Hair Washing for Dependent Resident
Penalty
Summary
The facility failed to provide adequate hair washing services for a dependent resident with ADL deficits. The resident was admitted with senile degeneration of the brain, COPD, and heart failure, and had a care plan identifying ADL deficits due to generalized weakness, with interventions including setup for hair and oral hygiene daily and assistance with bathing and dressing. An annual MDS showed the resident was severely cognitively impaired and required extensive staff assistance for ADLs, with no behaviors or rejection of care documented. The shower schedule indicated the resident was to receive showers twice weekly on specific mornings. However, multiple observations over several days showed the resident in bed with long, stringy, visibly greasy and dirty hair that was stuck flat against her head, including on a scheduled shower day. Record review showed documentation that the resident received a shower on one of the observed days, but the NA assigned that day reported she actually provided a bed bath rather than a full shower and typically only wet the resident’s hair, noting it was becoming tangled, especially in the back. The NA stated a hospice bathing team visited a couple of times a week and used a no-rinse shampoo, but she was unsure of their specific care for this resident. The hospice nurse confirmed providing bed baths with no-rinse shampoo a couple of times a week and was unsure of the facility’s regular shower routine for the resident. The beauty shop operator and unit secretary both indicated it had been longer than two months since the resident’s last beauty shop visit, and the unit secretary acknowledged the resident’s name had been left off the beauty shop list by mistake. The DON stated NAs were expected to bathe the resident twice weekly and was unaware of when the resident’s hair was last washed, while the administrator stated his expectation that the resident’s hair would be properly washed on scheduled shower days.
Failure to Use Required Gowns Under Enhanced Barrier Precautions During High-Contact Care
Penalty
Summary
The deficiency involves the facility’s failure to follow its own Enhanced Barrier Precautions (EBP) policy requiring the use of gowns and gloves during high-contact resident care activities for residents on EBP. The written policy, revised on 7/26/2022, defined EBP as an infection control intervention to reduce transmission of multidrug-resistant organisms (MDRO) by using gowns and gloves during high-contact activities such as dressing, bathing, transferring, providing hygiene, changing linens or briefs, assisting with toileting, and device care or use, including urinary catheters and feeding tubes. Facility signage for EBP instructed staff to don a gown and gloves for high-contact resident care activities, and personal protective equipment (PPE), including gowns, was made available in holders at resident room doors. During an observation of catheter care for Resident #132, who was on EBP and had an EBP sign and PPE bin with gowns posted outside the room, Nurse #5 entered the room without wearing a gown. She washed her hands, donned gloves, removed the resident’s brief, and provided catheter care, then discarded supplies and gloves and washed her hands. In a subsequent interview, Nurse #5 acknowledged awareness that the resident was on EBP but stated she believed a gown was only required when changing the catheter, not when providing catheter care, and indicated she must have misunderstood the EBP instructions despite having received infection control training. In a separate observation, Resident #161’s room also had an EBP sign and PPE holder on the door, and the resident had a gastrostomy tube with tube feeding formula hanging at the bedside. When the resident returned from an outside appointment in a wheelchair, two nurse aides entered the room with a mechanical lift to transfer the resident to bed. Both aides wore gloves but did not wear gowns while completing the mechanical lift transfer. One aide stated he knew the resident was on EBP due to the gastrostomy tube but believed a gown was only required when performing “some type of care” and did not consider transferring to be a high-contact activity, even when shown the sign indicating gowns and gloves were required for transfers. The other aide, who usually worked on a different unit, stated she followed EBP signage but sometimes used a gown for transfers and not all the time, and both aides had previously received EBP and PPE training. The Infection Preventionist, DON, and Administrator each stated that staff should have worn gowns in these situations according to the posted EBP signage and facility expectations.
Failure to Obtain and Document Informed Consent for Psychotropic Medications
Penalty
Summary
The deficiency involves the facility’s failure to obtain and document informed consent for psychotropic medications prior to initiation or dose changes for multiple residents. For one resident with unspecified dementia, anxiety disorder, depression, and delusional disorder, the physician ordered quetiapine for anxiety and agitation and later ordered divalproex for dementia with aggression and agitation, with a subsequent dose increase. The resident’s MDS showed moderate cognitive impairment, use of antipsychotic, antidepressant, and anticonvulsant medications, and behavioral symptoms including rejection of care. Record review showed these medications were administered as ordered, but there was no documentation that the responsible party was informed in advance of the risks and benefits of starting or increasing these psychotropic medications or that consent was obtained. Another resident with anxiety disorder and depression was started on duloxetine for depression and later had PRN lorazepam ordered for daytime and bedtime anxiety with agitation. The MDS indicated severe cognitive impairment, behavioral symptoms that interfered with social interactions and disrupted care, and use of anti-anxiety and antidepressant medications. The MAR confirmed that duloxetine was given as ordered and lorazepam was administered on multiple days. However, the electronic medical record contained no documentation that the responsible party was informed in advance of the risks and benefits of initiating duloxetine or lorazepam or that consent was obtained. The Nurse Team Lead, who was responsible for obtaining psychotropic consents, could not locate any consent forms for this resident and could not recall whether the responsible party had been called. A third resident with major depressive disorder and generalized anxiety disorder, and intact cognition per the MDS, had an active order for escitalopram 20 mg daily for depression and anxiety. The MDS showed no behavioral symptoms and receipt of antidepressant medication. Review of the medical record revealed no documentation that this resident was informed in advance of the risks and benefits of initiating escitalopram and consented to the treatment. In interviews, the Nurse Team Lead consistently stated she was responsible for obtaining psychotropic consents when new orders were received from providers, but she was unable to find consent forms for the involved residents or explain what had occurred. The DON described a process in which providers communicated new or changed psychotropic orders to the Nurse Team Lead, who was expected to notify residents or responsible parties and document the notification, but acknowledged that for these residents the required documentation and consent forms were missing.
Failure to Complete Required Discharge Summary With Recapitulation of Stay
Penalty
Summary
The facility failed to complete a required discharge summary that included a recapitulation of the resident's stay for one resident who was discharged to the community. The resident was admitted to the facility and had a 5-Day MDS showing intact cognition and active discharge planning. A subsequent discharge-return not anticipated MDS documented that the resident was discharged to the community. Review of the electronic medical record showed an undated Transfer/Discharge Report containing demographic and clinical information such as date of birth, admission date, age, insurance, allergies, primary contact and physician information, diagnoses, most recent vital signs, and immunization history, with a notation to refer to the MAR for current medications. However, several sections of this report were left blank, including advanced directives, diet type/texture/fluid consistency, and resident-specific information on behaviors, ambulation, bladder/bowel status, feeding, and usual level of functioning. There was also no signature or date indicating the resident or representative received a copy of the Transfer/Discharge Report. In interviews, the SW reported she was responsible for long-term resident discharges while a Discharge Planner/Case Manager handled short-term discharges. The SW described her discharge process as arranging post-discharge needs such as follow-up appointments, home health, or equipment, providing a satisfaction survey and a list of medications with administration times, and documenting a progress note outlining discharge arrangements. She stated that when follow-up appointments were arranged, records including provider notes, therapy notes, and medication lists were faxed to the receiving provider. The SW also indicated she was not aware that a discharge summary including a recapitulation of the resident's course of treatment in the facility was required. The Administrator acknowledged that the Transfer/Discharge Report in use contained some required components but did not summarize the resident's course of treatment and that a discharge summary with input from all disciplines should have been completed per regulatory guidelines.
Failure to Request Level II PASRR for Resident With Bipolar Disorder
Penalty
Summary
The facility failed to submit a request for a Level II PASRR evaluation for a resident with a serious mental health diagnosis. The resident was admitted with a diagnosis that included bipolar disorder and had only a Level I PASRR documented from an evaluation completed in 2022. The admission MDS indicated the resident was not considered by the state Level II PASRR process to have serious mental illness or intellectual disability, despite documenting an active bipolar disorder diagnosis and routine antipsychotic use. Subsequent psychiatric NP progress notes in 2024 and 2026 confirmed an active bipolar disorder diagnosis and ongoing treatment with aripiprazole and bupropion. The annual MDS again indicated the resident was not considered by the Level II PASRR process to have serious mental illness or intellectual disability, while also documenting routine antipsychotic and antidepressant use and a care plan addressing psychotropic medications related to bipolar disorder. The social worker, who had been in the role for five years and was responsible for ensuring newly admitted residents had a PASRR prior to admission, verified that she checked the state PASRR system before admission and confirmed the presence of a PASRR, but did not request a Level II evaluation at or after admission. She stated she was aware of the resident’s bipolar diagnosis and psychiatric referral but believed a Level II PASRR was only needed if the resident demonstrated behaviors, and she was not aware that a Level II evaluation was required when a resident was admitted with a mental health diagnosis and had only a Level I PASRR. The administrator also confirmed that no Level II PASRR request was made when the resident was admitted with a mental health diagnosis.
Failure to Ensure Timely Physician Visit After Admission
Penalty
Summary
The facility failed to ensure that a resident was seen face-to-face by a physician within 30 days of admission, as required. The resident was admitted with multiple significant diagnoses, including Alzheimer's disease, dementia with agitation, diabetes, severe protein-calorie malnutrition, chronic kidney disease, and hypertension, and had severe cognitive impairment per a quarterly MDS assessment. Review of the electronic medical record showed no evidence that the resident had been seen by a physician within the required timeframe. Instead of a physician visit, the resident was seen by a PA and later by an NP shortly after admission. The Nurse Team Lead, who was responsible for tracking when physician regulatory visits were due, used a report from the computer system that listed the last date residents were seen by any provider (NP, PA, or physician). She manually marked which provider conducted the visit and used this list to inform providers which residents needed to be seen. Because the system did not distinguish physician visits from NP/PA visits on the tracking report, the resident did not appear on the physician-visit list when the physician was in the facility, and therefore was not scheduled for a physician visit. Both the Nurse Team Lead and the Administrator confirmed that the resident had not been seen by the physician and that this was an oversight.
Failure to Assess and Respond to Post‑Fall Hip Pain and Mobility Decline
Penalty
Summary
The deficiency involves the facility’s failure to comprehensively assess, recognize, and respond to a resident’s severe hip pain and functional decline following a reported unwitnessed fall. The resident had dementia, osteoporosis, and a history of femur fracture, and was previously able to transfer and ambulate with limited assistance. On the date of the unwitnessed fall, there was no nursing progress note, no documentation of a fall, no pain complaint, and no assessment of the lower extremities or of transfers, ambulation, or mobility. Nursing documentation on that date reflected a pain score of 0, and the nurse assigned to the resident did not recall any fall, pain, or assessment. The quarterly MDS showed severe cognitive impairment and a prior fall, but no pain assessment. On the following night, a nurse documented that the resident was having “a lot of pain” in her hip and placed a note in the doctor’s book, but did not call the on‑call provider, did not document administration of any pain medication, and did not record a pain score with the complaint. The nurse aide on that shift did not recall changes, but the nurse later reported that the aide had told her the resident was unable to ambulate, which was a change from baseline. The next day, another nurse documented in a late entry that the resident reported she had fallen the previous day, pulled herself up, and had not told anyone, and that the resident screamed in pain when moved. This nurse contacted the NP, who, according to the note, stated the resident complained of pain all the time; the nurse informed him that this pain was not typical. The progress note did not include a pain level, a lower extremity assessment, or documentation that the unwitnessed fall was communicated to the NP. The NP’s own note documented nonspecific hip pain, a sleepy and groggy presentation, and neuropathic/hip pain, but did not include an assessment of the legs or hips. The NP later stated he was unaware of the fall, did not assess the hips or legs, and did not inquire about changes in condition such as pain with movement or ambulation. Over the next several days, multiple nurses documented pain scores of 0 on the MAR despite intermittent administration of PRN acetaminophen and reports from nurse aides that the resident had significant pain with transfers, ambulation, and repositioning. Nurse aides reported that the resident, who had previously been able to get up and ambulate, now required increased assistance, had difficulty transferring and ambulating, and grimaced and winced in pain during movement. One aide kept the resident in bed and provided all care in bed due to pain with movement, while another aide did not report the pain to the nurse, assuming the nurse was already aware. There were no nursing progress notes on some days documenting any assessment of the lower extremities or of the resident’s ability to transfer, ambulate, or move, and some assigned nurses did not enter any assessment notes at all. A nursing supervisor received a Stop and Watch communication about hip pain, obtained an order for bilateral hip x‑rays, but did not complete a comprehensive assessment and did not document a pain level or lower extremity assessment. The x‑ray order was entered, and bilateral hip x‑rays were completed, but pain scores of 0 continued to be documented on the MAR by nursing staff, and the unit manager assigned for part of one day did not assess the resident. A nurse aide who assisted with the x‑ray reported that repositioning the resident in bed was difficult due to pain and observed grimacing and wincing. The x‑ray report later showed an acute left femoral neck fracture with displacement. The nurse who came on duty the next day found the x‑ray report on the fax machine, noted the fracture, and contacted the provider, after which the resident was sent to the emergency department. The hospital history and physical documented that the resident endorsed hip pain on arrival and was treated with analgesics and later underwent a left hip hemiarthroplasty. The NP and Medical Director both acknowledged that there was potential for complications when a fracture remained undiagnosed for several days while the resident continued to be moved, transferred, and assisted with ambulation. The DON confirmed that the facility’s investigation determined that a nurse had been informed of an unwitnessed fall and failed to report the incident, resulting in a delay in treatment, and emphasized the importance of thorough assessment and documentation.
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