Above average — CMS composite of the measures below.
A standard survey is most likely before around August 2026
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at The Neighborhoods Of White Lake during CMS and state inspections, most recent first.
A resident with severe cognitive impairment and other medical conditions was improperly restrained by staff who tied his drawstring pants in the back to prevent him from removing them. This practice was used for staff convenience and was known to other CNAs and an RN. The facility's restraint-free policy was violated, and the CNA involved was terminated, but no further actions were taken to ensure other residents were not similarly restrained.
A facility failed to thoroughly investigate allegations of abuse involving a resident who reported discomfort during care by a CNA. The resident's pajama pants were tied in the back, a practice known to staff, which was considered a restraint. The facility's investigation did not address this issue adequately, and the Administrator was unaware of the restraint practice until after the investigation was completed.
A resident alleged rough treatment during transfers by a CNA, who did not use a gait belt as required by facility policy. The resident, with conditions including unsteadiness on feet, reported being lifted under the arms without a gait belt, contrary to the facility's safe handling policy. The facility's investigation confirmed the CNA's failure to use a gait belt, leading to a deficiency in resident care.
Improper Use of Physical Restraints on a Resident
Penalty
Summary
The facility failed to ensure that a resident was free from the use of physical restraints, which were used for staff convenience. The incident involved a resident with severe cognitive impairment, cerebral infarction, hemiplegia, prostate cancer, and dementia. The resident was frequently incontinent of urine and did not use restraints according to their Minimum Data Set (MDS) assessment. However, staff tied the resident's drawstring pants in the back to prevent him from removing them, which constituted a restraint. The incident came to light when the resident expressed a grievance about bed positioning during a brief change. Certified Nursing Assistant (CNA) 'A' admitted to tying the resident's pants in the back, stating it was a common practice among staff to prevent the resident from stripping and urinating on himself and the bedding. CNA 'A' reported that other CNAs, including CNA 'E', had been doing the same, and Registered Nurse (RN) 'C' was aware of this practice. The facility's investigation revealed that CNA 'A' was terminated for policy violation, including the improper use of restraints. The facility's policy on maintaining a restraint-free environment was not adhered to, as evidenced by the use of the resident's pants as a restraint. The Administrator, who was also the designated Abuse Coordinator, acknowledged that tying a resident's pants in such a manner would be considered a restraint. Despite the termination of CNA 'A', no further actions were taken to ensure that other residents were not being restrained in a similar manner, indicating a lapse in the facility's oversight and adherence to its restraint-free policy.
Failure to Investigate Allegations of Abuse and Restraint
Penalty
Summary
The facility failed to thoroughly investigate allegations of abuse concerning a resident, identified as R702, who expressed a grievance regarding their care. The incident involved a Certified Nursing Assistant (CNA 'A') who was accused of improperly handling the resident during a brief change. The resident reported feeling uncomfortable with the way they were moved from side to side and expressed concern about the tightness of their pajama pants, which were tied in the back. The facility's investigation did not adequately address why the resident's pants were tied in the back or if other staff were involved in similar practices. The investigation revealed that CNA 'A' had tied the resident's pajama pants in the back to prevent them from removing the pants, which was considered a form of restraint. This practice was reportedly known to other staff members, including RN 'C', but was not documented in the investigation summary provided to the State Agency. The facility's Administrator and Human Resources Director were aware of the restraint issue but did not take further action to investigate or prevent similar occurrences with other residents. The facility's investigation was incomplete, as it failed to include critical information about the restraint practice in the report submitted to the State Agency. The Administrator admitted to not being aware of the restraint issue until after the investigation was completed, and no additional steps were taken to ensure that other residents were not subjected to similar treatment. The lack of a thorough investigation and documentation highlights a deficiency in the facility's response to allegations of abuse and resident care concerns.
Failure to Use Gait Belt During Resident Transfers
Penalty
Summary
The facility failed to ensure that residents were transferred with a gait belt as per facility protocol, which led to a deficiency in resident care. Specifically, a resident, identified as R701, alleged that they were treated roughly by a CNA during transfers, particularly when being placed on the toilet. The facility's investigation revealed that the CNA did not use a gait belt during these transfers, contrary to the facility's policy. The resident, who had diagnoses including peripheral vascular disease, type II diabetes, and unsteadiness on feet, reported that staff would lift them under their arms without using a gait belt, which could have contributed to the rough handling. The facility's policy on safe lifting and handling requires the use of gait belts for residents needing assistance with transfers, standing, walking, or balancing. Despite this policy, the CNA involved in the incident admitted to not using a gait belt, believing that the resident only needed supervision. The resident's clinical record indicated intact cognition, with a BIMS score of 14/15, and they confirmed that staff did not use a gait belt during transfers. The facility's failure to adhere to its own policy on the use of gait belts during resident transfers resulted in the deficiency noted in the report.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near White Lake
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Westlake Health Campus | 2.1 mi | ★★★★★ | 12 | 0 |
| The Orchards At Canterbury On The Lake | 5.4 mi | ★★★★★ | 5 | 0 |
| The Villa At Green Lake Estates | 5.5 mi | ★★★★★ | 4 | 1 |
| Medilodge Of Milford | 6.6 mi | ★★★★★ | 6 | 0 |
| Lourdes Rehabilitation And Healthcare Center | 7.3 mi | ★★★★★ | 1 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.