Average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Rumford Community Home during CMS and state inspections, most recent first.
A resident with dementia and extensive ADL needs was injured during a transfer when staff failed to open the legs of a mechanical lift as required by policy, causing the lift to tip over and the resident to fall. The resident sustained multiple lacerations and a hematoma to the head but remained alert and without pain complaints after the incident. Staff interviews and documentation confirmed the lift was not used according to safety protocols.
Surveyors identified multiple sanitation and food safety deficiencies, including stained ceiling tiles, unclean floors, a dusty fan, and chipped paint in the kitchen. Several food items in storage were found unlabeled, undated, or improperly sealed. The kitchen ice machine was not plumbed with the required air gap, and dish machine temperature logs showed numerous missing entries, indicating inconsistent monitoring. The Food Service Director confirmed these findings, which were not in accordance with facility policy.
The facility did not complete regular inspections or measurements of bed frames, mattresses, and bed rails to identify possible entrapment areas for all beds. Both the Administrator and the Director of Ancillary Services confirmed that these safety checks had not been performed or documented since early last year.
Two residents did not have their bathing preferences accommodated as documented in their care plans and schedules. One resident, with moderate cognitive impairment, was not consistently offered or documented as refusing scheduled showers or bed baths. Another cognitively intact resident, who valued choosing bathing options, reported not being offered showers as scheduled and instead received bed baths, with records lacking evidence of offers or refusals. Staff and DON interviews confirmed these findings.
Surveyors identified multiple deficiencies in facility maintenance and housekeeping, including uncleanable surfaces on a laundry cart, dirty ceiling lights, chipped and damaged doors and heaters, stained bathroom fixtures, and a dirty laundry room. These issues were confirmed by the Administrator and the Director of Ancillary Services during environmental tours.
A resident's oxygen tubing and nasal cannula were repeatedly found improperly stored—on personal belongings, on top of the concentrator, and on the floor—without being bagged. Staff confirmed the equipment was not stored according to sanitary practices, and the facility lacked a written policy for respiratory equipment storage.
A review of CNA education records revealed that five CNAs did not receive the required 12 hours of annual in-service training, including mandatory topics such as Resident Rights, Dementia care, QAPI, and Infection Control. The Administrator confirmed the deficiency during an interview.
A container of Oxivir Tb Wipes, a chemical disinfectant, was found unsecured in an open conference room accessible to confused and vulnerable residents who ambulate or use wheelchairs. The facility administrator confirmed the wipes were left accessible to residents.
A resident with Bipolar Disorder and Major Depressive Disorder was administered Venlafaxine ER 225 mg daily for several months without evidence of a gradual dose reduction (GDR) attempt or documentation of a clinical contraindication, despite a pharmacy recommendation to do so.
The facility did not complete an annual review of its Infection Prevention and Control Program, as several key policies lacked evidence of recent review or revision, and the Administrator confirmed the annual review had not occurred.
The facility did not have a qualified staff member designated as the Infection Preventionist responsible for the infection prevention and control program after the previous IP became the DON. Although a new acting IP and ADON was hired, this individual had not completed the required infection control training, leaving the facility without a qualified IP as required by policy.
A resident did not receive the influenza vaccine as required by facility policy after initially refusing it, and staff failed to follow up in a timely manner, resulting in a delayed administration. The DON acknowledged losing track of the resident's vaccination status.
A resident's COVID-19 vaccination was not administered and documented according to facility policy after initial refusal and planned re-approach by staff, resulting in a lapse in timely immunization and recordkeeping.
Two residents were admitted without timely and complete baseline care plans. One resident with a Foley catheter was not identified for Enhanced Barrier Precautions, and their care plan lacked necessary problems, goals, and interventions. Another resident under hospice care with multiple complex needs did not have goals or interventions documented for key areas such as pain, falls, oxygen use, and nutrition. The DON confirmed these omissions.
The facility did not complete required documentation or monitoring after an unwitnessed fall for a resident, including omitting a fall risk assessment and neurological checks. Additionally, physician orders were not followed for two residents: one received oxygen at an incorrect flow rate, and another experienced a significant delay in ordered lab work.
Resident Injury Due to Improper Mechanical Lift Use During Transfer
Penalty
Summary
A deficiency occurred when staff failed to properly transfer a resident who required total assistance with a mechanical lift due to dementia and extensive ADL self-care deficits. During a transfer from bed to a Broda chair using a mechanical (hoyer) lift, the staff did not open the legs of the lift as required by facility policy, resulting in the lift tipping over sideways while the resident was in the sling. The resident fell to the floor, sustaining a laceration to the bridge of the nose, an 8x7 cm hematoma with a 0.5 cm laceration on the left side of the head, and a 0.5 cm laceration on the back of the head. The resident was alert, able to answer questions, and did not complain of pain or discomfort following the incident. Interviews with staff confirmed that the hoyer lift was operated with the legs in the closed position during the transfer, and the attempt to open the legs while the resident was suspended caused the lift to become unbalanced and fall. Facility policy required that the base legs of the lift be locked in the maximum open position for stability and resident safety during all transfers. Documentation and staff statements consistently indicated that this policy was not followed at the time of the incident, directly leading to the resident's injuries.
Deficiencies in Kitchen Sanitation, Food Labeling, and Dish Machine Monitoring
Penalty
Summary
Surveyors observed multiple deficiencies in the facility's kitchen, including three stained ceiling tiles above a food preparation area, trash and food debris on the floor under equipment and around the edges, and a dusty wall-mounted fan with a baseboard heater that had chipped or missing paint, creating an uncleanable surface. Additionally, several food items in the kitchen, walk-in refrigerator, and walk-in freezer were found unlabeled and undated, such as a plastic container of cereal, a large bin of flour, a pie crust wrap, a container of peeled eggs that was not securely sealed, and various packages of meatballs, stuffed shells, chicken patties, and pancakes. The kitchen ice machine was not plumbed in accordance with code requirements, lacking the proper air gap to prevent contamination, which was confirmed to be in violation of state and federal regulations. Review of the Dish Machine Temperature Logs revealed numerous missing entries for breakfast, lunch, and dinner across several months, indicating that dish machine temperatures were not consistently monitored or documented as required by facility policy. The Food Service Director confirmed these findings, acknowledging the lapses in monitoring and documentation. The facility's policies require all food to be covered, labeled, and dated, and for dish machine temperatures to be recorded at each meal to ensure proper sanitization, but these procedures were not followed.
Failure to Perform Regular Bed Safety Inspections
Penalty
Summary
The facility failed to conduct regular inspections of all bed frames, mattresses, and bed rails as part of a maintenance program to identify possible areas of entrapment for all 32 beds. During the survey, the Administrator confirmed that documentation of bed gap and side rail gap measurements had not been completed since February 2023. The Director of Ancillary Services also verified that these regular inspections and measurements had not been performed since that time. This lapse in routine safety checks was identified through review of documentation and staff interviews.
Failure to Accommodate Resident Bathing Preferences
Penalty
Summary
The facility failed to ensure that the bathing preferences of two residents were accommodated as outlined in their care plans and documented preferences. One resident, who was moderately cognitively impaired, was care planned to receive assistance with bathing twice daily and as needed, with instructions to re-approach if care was refused. However, clinical records lacked evidence that this resident was offered or refused a shower or bed bath on multiple scheduled days. Staff interviews confirmed that the resident primarily received bed baths and occasionally refused care, but documentation did not reflect offers or refusals on the specified dates. Another resident, who was cognitively intact and had expressed that choosing bathing options was very important, was scheduled to receive a shower on a specific day each week. Despite this, the resident reported that staff did not offer a shower and instead provided a bed bath, even when the resident wanted a shower. Review of records showed that the resident received a shower on only one documented occasion, with no evidence of being offered or refusing a shower or bed bath on numerous other scheduled days. Staff interviews confirmed the resident's dependence on assistance for bathing and the use of a Hoyer lift for transfers. The DON confirmed that staff are expected to follow the bathing schedule and resident preferences as documented.
Failure to Maintain Clean, Sanitary, and Well-Repaired Environment
Penalty
Summary
Surveyors observed multiple deficiencies in the facility's maintenance and housekeeping services across both the East and West units, as well as in common areas such as the conference room and laundry room. Specifically, a laundry cart in use had untreated wood, which was confirmed by the Administrator to be an uncleanable surface. During an environmental tour, four ceiling lights in the conference room were found to contain dirt and debris. Numerous resident room entrance doors and baseboard heaters in both units exhibited chipped, gouged, or missing paint, and some heaters were broken or hanging down, all of which created uncleanable surfaces. Additional findings included stained caulking and toilet seats in resident bathrooms, a large spackled area on a wall, and a dirty, stained laundry room floor and ceiling. The Director of Ancillary Services confirmed these findings during the tour. The report does not mention any specific residents by name or medical history, nor does it describe the condition of residents at the time of the deficiency. The focus of the findings is on the physical environment and the failure to maintain cleanable, sanitary, and well-repaired surfaces throughout the facility.
Failure to Maintain Sanitary Storage of Respiratory Equipment
Penalty
Summary
Surveyors observed that the facility failed to maintain respiratory equipment in a sanitary manner for a resident requiring oxygen therapy. On multiple occasions, the resident's oxygen concentrator tubing and nasal cannula were found improperly stored: once on top of the resident's bureau among personal belongings, another time on top of the oxygen concentrator, and later lying on the floor next to the bed. In each instance, the equipment was not bagged as required for sanitary storage. The resident reported only using oxygen at night, with the equipment stored during the day in these unsanitary conditions. Interviews with facility staff, including the Administrator and an LPN, confirmed that the oxygen tubing and nasal cannula were not stored in accordance with expected sanitary practices. The Administrator acknowledged that the equipment should be bagged and not left on surfaces or the floor. When asked, the facility was unable to produce a specific policy or procedure regarding the storage of oxygen or respiratory equipment in resident rooms, and the regional clinical director confirmed that while the practice is to use respiratory bags, there was no formal written policy available.
Failure to Provide Required Annual CNA In-Service Training
Penalty
Summary
The facility failed to ensure that Certified Nursing Assistants (CNAs) received the required 12 hours of annual in-service education and training, as evidenced by a review of employee education records for five randomly selected CNAs who had been employed for more than one year. The records showed that none of the five CNAs had completed the mandated training hours for the year, with missing topics including Resident Rights, Dementia care, Quality Assurance and Performance Improvement Program (QAPI), and Infection Control. This deficiency was confirmed by the Administrator during an interview, who acknowledged that the required education and in-service training had not been provided to these staff members in the specified year.
Unsecured Chemical Disinfectant Accessible to Residents
Penalty
Summary
A container of Oxivir Tb Wipes, a disinfectant cleaner with virucidal, bactericidal, fungicidal, and tuberculocidal properties, was observed unsecured in an open conference room. The room was accessible to confused and vulnerable residents who ambulate independently or use wheelchairs. The Safety Data Sheet for the product indicates the need for caution in case of eye contact or ingestion. The facility administrator confirmed that the wipes were left unsecured and accessible to residents during the surveyor's observation. No information was provided regarding any specific incidents of resident exposure or harm at the time of the deficiency.
Lack of Gradual Dose Reduction or Justification for Antidepressant Use
Penalty
Summary
The facility failed to provide evidence of an attempted gradual dose reduction (GDR) or documentation of a clinical contraindication for the continued use of an antidepressant medication in one resident. The resident, who has diagnoses of Bipolar Disorder and Major Depressive Disorder, had been receiving Venlafaxine Extended Release 225 mg daily since June 2024. A pharmacy report in November 2024 recommended considering a GDR or documenting a contraindication, but the clinical record did not show that a GDR was attempted or that a contraindication was documented between November 2024 and February 2025. This finding was confirmed during an interview with the Administrator.
Failure to Conduct Annual Review of Infection Prevention and Control Program
Penalty
Summary
The facility failed to conduct an annual review of its Infection Prevention and Control Program (IPCP) as required. During a review of the IPCP policies and procedures, a surveyor observed that several policies, including the Infection Control/Exposure Control Plan Review Policy, Immunizations - Influenza and Pneumococcal Policy, and COVID-19 Vaccine Policy, either lacked dates indicating a recent review or had not been updated since 2018 or 2023. The Administrator confirmed that the IPCP policies and procedures had not been reviewed on an annual basis.
Failure to Designate Qualified Infection Preventionist
Penalty
Summary
The facility failed to designate a qualified staff member to serve as the Infection Preventionist (IP) responsible for the Infection Prevention and Control Program (IPCP) since the previous IP transitioned to the DON position. Although a new acting IP and ADON was hired in January 2024, this individual had not completed the required infection control training for the IP role as of the time of the survey. The facility's policy requires the IP to have specific qualifications, including professional training, relevant experience or certification, part-time employment at the facility, completion of specialized infection prevention and control training, and active participation in the quality assessment and assurance committee. Interviews with the DON and Administrator confirmed that the facility had not had a designated and qualified IP since December 2022.
Failure to Implement Influenza Vaccination Policy
Penalty
Summary
The facility failed to implement its policy regarding influenza vaccination for one of five residents whose immunization records were reviewed. According to the facility's Infection Prevention & Control Policy, all residents are to be offered influenza immunization each fall, with education provided to the resident or their responsible party. For the resident in question, the clinical record showed no evidence that the influenza vaccine was administered as required. The DON confirmed that consent for the vaccine was obtained from the resident's POA in October, but the resident initially refused, and staff intended to reapproach. However, the DON lost track of the vaccination status, resulting in a delay in administration.
Failure to Timely Administer and Document COVID-19 Vaccination per Policy
Penalty
Summary
The facility failed to follow its Infection Prevention & Control Policy regarding COVID-19 immunization for one resident. According to the policy, all eligible residents should be offered the COVID-19 vaccine and provided with education, with proper documentation of immunization status. For one resident, although consent for the COVID-19 vaccine was obtained from the Power of Attorney in October 2024 and the resident initially refused, staff planned to reapproach the resident but did not follow up in a timely manner. As a result, there was no evidence in the resident's clinical record that the COVID-19 vaccine was administered as directed by facility policy until a later date.
Failure to Develop and Implement Timely Baseline Care Plans
Penalty
Summary
The facility failed to develop and implement baseline care plans within 48 hours of admission for two residents, as required by policy. For one resident with a Foley catheter, the baseline care plan did not include problems, goals, or interventions related to Enhanced Barrier Precautions (EBP), despite the resident having an active order for Foley care. The resident was not identified as needing EBP, and there was no EBP signage or personal protective equipment (PPE) available at the resident's room. The Director of Nursing confirmed that the resident had been missed for EBP and that the baseline care plan lacked the necessary information. Another resident admitted under hospice care with multiple diagnoses, including heart failure, chronic respiratory failure, and a history of falls, had several active orders for pain management, skin care, fall prevention, oxygen therapy, and diuretic use. The baseline care plan for this resident did not include goals and interventions for hospice care, activities of daily living, pain, anxiety, diuretic use, impaired skin integrity, falls, oxygen use, or nutrition. The Director of Nursing confirmed the absence of these required elements in the care plan.
Failure to Document Post-Fall Monitoring and Follow Physician Orders
Penalty
Summary
The facility failed to document and monitor a resident after an unwitnessed fall. Specifically, after a resident sustained an unwitnessed fall, there was no evidence in the clinical record that a fall risk assessment or a Post Fall Observation Tool was completed, nor were neurological checks initiated as required by facility policy. The Director of Nursing confirmed that the necessary documentation and monitoring were not performed following the incident. Additionally, the facility did not follow physician orders for two residents. One resident had a physician order for continuous oxygen at 2L/min to maintain oxygen saturation above 88%, but was observed receiving oxygen at a flow rate of 2.5L/min, with the concentrator out of reach and adjustments made only by staff. Another resident had a physician order for specific bloodwork to be drawn on a certain date, but the labs were not completed until nearly a month later. These findings were confirmed through record review and staff interviews.
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What surveyors actually found near you
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
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Nursing homes near Rumford
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Pinnacle Health & Rehab Canton | 13.2 mi | ★★★★★ | 34 | 0 |
| Maine Veterans Home - So Paris | 18.9 mi | ★★★★★ | 5 | 0 |
| Sandy River Center | 20.7 mi | ★★★★★ | 21 | 0 |
| Market Square Health Care Center, Llc | 20.9 mi | ★★★★★ | 4 | 0 |
| Norway Center For Health & Rehabilitation, Llc | 22.1 mi | ★★★★★ | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.