Above average — CMS composite of the measures below.
A standard survey is most likely before around September 2026
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at The Willows At Citation during CMS and state inspections, most recent first.
Staff did not consistently perform required hand hygiene or change gloves during meal service, including after touching potentially contaminated surfaces such as meal tickets, pens, carts, hair, clothing, and items dropped on the floor. This failure to follow infection control policies was observed among multiple staff members, despite facility guidelines and management expectations.
A resident with multiple chronic conditions was transferred to the hospital for acute symptoms, and while the facility verbally notified the resident's representative and sent documentation with the resident and to the Ombudsman, it failed to provide the required written notification of the transfer and bed-hold policy directly to the representative.
Failure to Follow Hand Hygiene Protocols During Meal Service
Penalty
Summary
Staff failed to consistently observe required hand hygiene practices during meal service, as evidenced by multiple direct observations. The Admission Coordinator (AC) was seen touching various surfaces, including meal tickets, a pen, and a food cart, without performing hand hygiene before serving plates of food to residents. The AC served food to several tables before using hand sanitizer. Additionally, a Dietary Aide (DA1) was observed touching her hair and clothing with gloved hands, picking up a cup lid from the floor and placing it in her pocket, all without changing gloves or performing hand hygiene. These actions were in direct contradiction to the facility's infection prevention and hand hygiene policies, which require hand hygiene before and after food service, and glove changes after contact with potentially contaminated surfaces. Interviews with staff and management revealed inconsistent understanding and application of hand hygiene protocols. The AC believed hand hygiene was only necessary after serving all residents at a table, while the Dietary Manager and other leaders stated that hand hygiene should occur between each plate or tray served, and gloves should be changed after touching contaminated surfaces. Despite these stated expectations, observed practices did not align with facility policy or management guidance, resulting in a failure to maintain proper infection control during food service for all residents receiving meals from the kitchen.
Failure to Provide Written Notification of Transfer and Bed-Hold Policy
Penalty
Summary
The facility failed to provide written notification to a resident's representative regarding the resident's transfer to the hospital and the facility's bed-hold policy. The resident, who had a history of hypertension, type 2 diabetes mellitus with chronic kidney disease, and hyperlipidemia, was admitted to the facility and later hospitalized for vomiting blood, where she was diagnosed with a pyloric obstruction and a urinary tract infection. Upon her return from the hospital, documentation showed that the facility's Transfer/Discharge and Bed Hold Policy Notification form was not signed by the resident or her representative; instead, it was noted that verbal consent was obtained via a phone call. The resident's representative confirmed that she was verbally informed of the transfer but did not receive any written documentation regarding the bed hold or the transfer. Interviews with facility staff, including the Business Office Manager, Social Services Director, Admission Coordinator, Assistant Director of Health Services, Director of Health Services, and Executive Director, revealed that the facility's practice was to notify the resident's representative of transfers and the bed hold policy by phone, but not to provide written notification by mail. Staff indicated that a copy of the notification was sent with the resident to the hospital and that the Ombudsman was notified via email and monthly reports. However, there was no evidence that written notification was provided directly to the resident's representative as required.
What surveyors are citing around you — mapped
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Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
Illustrative
What surveyors actually found near you
We read the 83 citations issued within 25 miles in the last 12 months — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
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Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Lexington
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Homestead Post Acute | 3.5 mi | ★★★★★ | 0 | 0 |
| Pine Meadows Post Acute | 3.7 mi | ★★★★★ | 6 | 0 |
| Cardinal Hill Skilled Rehabilitation Unit | 4 mi | ★★★★★ | 8 | 0 |
| Lexington Country Place | 4.1 mi | ★★★★★ | 0 | 0 |
| Cambridge Nursing & Rehabilitation Center | 4.1 mi | ★★★★★ | 6 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.