Above average — CMS composite of the measures below.
The next survey window likely opens around December 2026
Estimate from public CMS data, current as of August 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Heritage House Rehabilitation & Health Care Center during CMS and state inspections, most recent first.
Failure to honor a resident’s bathing preferences. A resident with Alzheimer’s disease and depression was assessed as not cognitively intact and needing substantial to maximal help with personal hygiene. Her care plan and preference assessment indicated she preferred showers twice weekly in the morning, but shower records showed multiple evening showers and several with no time of day documented. During interview, a family member stated the resident was not receiving morning showers as preferred.
Inaccurate Oral Status Assessment: A resident with dysphagia was assessed on the Annual MDS as having no dental conditions, but later interviews and observation showed a broken upper front tooth and the resident reported multiple bad, broken teeth. The MDSC said she completed the dental section by having the resident show her oral cavity and confirmed the broken tooth was present when she assessed it.
Failure to provide required bathing assistance: Two residents who needed ADL help did not receive bathing consistent with their care plans and stated preferences. One resident with muscle weakness and mobility impairment went an extended period without a shower or complete bed bath, and another resident requiring substantial/maximal assist reported only brief partial washing despite preferring showers twice weekly; both were observed with unkempt, greasy hair and the record showed no documented refusals.
Failure to identify a skin alteration and verify oxygen ear protector placement: one resident with dementia reported a cigarette burn to two fingers, but the skin change was not documented until later and the record lacked prior notation; another resident with chronic respiratory failure and COPD had an order for oxygen tubing ear protectors with shift checks, yet the tubing was observed without them and an RN signed off on placement without verifying it.
A resident with edentulous status was observed wearing only an upper denture and stated she did not have bottom dentures, wanted them, and had not seen a dentist. Although the care plan directed staff to monitor eating and arrange dental care after the resident reported discarding a poorly fitting lower denture, the record lacked any scheduled dental consult or verification that dental services were provided, and the SSD found no dental notes or consent on file.
The facility failed to assist three residents with activities of daily living, leading to deficiencies in personal care and safety. A resident was not assisted with wearing a bra or having her hair combed, despite her preferences and care plan. Another resident was not provided with heel guards as ordered, risking skin breakdown. A third resident, who needed help with eating, was left to eat with her fingers without staff assistance. The facility lacked a specific policy for assisting residents with eating, contributing to these deficiencies.
A newly admitted resident experienced severe pain, rated 10 out of 10, and did not receive the prescribed Dilaudid 4 mg for over four hours. The facility failed to document follow-up actions or implement non-pharmacological interventions. The DON and RDCS acknowledged the delay, citing issues with pharmacy delivery and lack of documentation regarding the offer and refusal of Tylenol.
Failure to Honor Resident Bathing Preferences
Penalty
Summary
The facility failed to honor Resident 62’s choice of bathing schedule related to morning showers. Resident 62 had diagnoses including Alzheimer’s disease and depression, and a Quarterly MDS assessment dated 11/18/2025 indicated she was not cognitively intact and required substantial to maximal assistance with personal hygiene. Her care plan directed that she be offered showers twice per week with partial baths in between, and a preference assessment dated 11/19/2025 stated it was very important that her bathing preferences be met and that she preferred showers twice a week in the mornings. During an interview and observation with Family Member 2 and Resident 62, the family member stated he did not believe the resident received showers in the mornings as she should have based on her preferences. Review of shower sheets from 11/22/2025 through 1/17/2026 showed that Resident 62 received 11 showers in the evening and 7 showers without a documented time of day.
Inaccurate Oral Status Assessment
Penalty
Summary
The facility failed to accurately assess one resident’s oral status during the Annual MDS assessment. The resident had a diagnosis of dysphagia and was documented on the 1/6/26 Annual MDS as cognitively intact with no dental conditions, including no obvious or likely cavity or broken natural teeth. However, during an interview on 1/20/26, the resident stated she needed to see the dentist because she had several bad, broken teeth. During a later observation and interview, the resident pointed to an upper front tooth that was broken and said it had been broken for a long time, had become loose, and fell into her mouth while eating two to three weeks earlier; she also stated some staff knew she had lost the tooth. The MDS Coordinator stated she completed the dental section by having the resident show her her oral cavity, and when the resident’s mouth was observed with the MDS Coordinator present, one of the top teeth was broken, which the MDS Coordinator said was how the mouth looked when she completed the assessment.
Failure to Provide Required Bathing Assistance
Penalty
Summary
The facility failed to provide bathing assistance for residents who required help with ADLs. Resident 4, who had a diagnosis of muscle weakness, intact cognition, bilateral impairment to both lower extremities, and used a walker/wheelchair, had a care plan and preferences indicating a preference to bathe at least twice per week in the morning by shower. However, the shower sheets and EHR showed only showers on 1/9/26 and 1/21/26, with partial bed baths documented on several intervening dates and no shower or complete bed bath documented from 1/10/26 through 1/20/26. During observation, the resident stated they could not remember the last shower or hair wash, and their hair appeared shiny and oily. No refusals were documented. Resident 10, admitted with diagnoses including rhabdomyolysis and acute respiratory failure, was assessed as cognitively intact and requiring substantial/maximal staff assistance with showering/bathing. The resident’s preferences indicated a desire to shower twice per week in the morning, and the resident told staff they preferred showers. During observation and interview, the resident reported going three days with the same t-shirt, having only been to the shower room once since admission, and not yet being helped to clean up despite being told someone would assist that day. The resident was observed with greasy, disheveled hair. The EHR documented one shower and one complete bed bath, with no showers documented as offered or refused from 1/14/26 through 1/20/26, and the resident later stated staff had only briefly washed the genital area without providing a washcloth or taking the resident to the shower room as preferred.
Failure to Identify Skin Alteration and Verify Oxygen Ear Protector Placement
Penalty
Summary
The facility failed to identify and document a skin alteration for a resident with dementia who was cognitively intact and required sub to max assistance with personal hygiene. After the resident returned from an outing with a family member, she reported that she had sustained a cigarette burn to her middle and index fingers. During interview and observation, two areas of redness with a thick scab in the middle were seen on the inside of each finger, but the resident’s clinical record lacked documentation of the left 1st and 2nd finger prior to the nursing progress note entered later that day. The facility executive director stated she was unaware of the area to the resident’s left hand. The facility also failed to check the placement of ear protectors for a resident with chronic respiratory failure and COPD who had an order for oxygen at 3 liters per nasal cannula twice daily and ear protectors on the tubing with instructions to check placement every shift. During observation, the oxygen tubing did not have ear protectors in place, and the resident stated her ears felt better when she wore them and that she wanted them because they were more comfortable. The treatment administration record showed an RN had signed off that the ear protectors were checked, but the RN stated she did not verify their placement when she signed off. A later observation again showed the tubing without ear protectors until the RN retrieved them and applied them.
Failure to Arrange Dental Care for Missing Denture
Penalty
Summary
The facility failed to timely address a resident’s missing bottom denture as care planned. Resident 6 had a diagnosis of edentulous and, during observation and interview, was wearing an upper denture but no bottom denture was present. The resident stated she did not have bottom dentures, would like some, and had not seen a dentist. The care plan, last reviewed on 11/11/25, identified that the resident reported throwing away her bottom denture because it did not fit and directed staff to monitor her eating and get her set up with dental care. However, the clinical record did not contain a dental consultation scheduled after that intervention, and the facility could not verify that dental care had been provided to address the missing bottom dentures. The SSD stated she was responsible for arranging dental appointments, but found no dental notes or dental consent on file for the resident and noted the resident was only enrolled in podiatry services.
Deficiencies in ADL Assistance for Residents
Penalty
Summary
The facility failed to provide adequate assistance with activities of daily living (ADL) for three residents, leading to deficiencies in personal care and safety. Resident K, who had a history of left femur fracture, osteoporosis, dementia, major depressive disorder, and muscle weakness, was not assisted with wearing a bra or having her hair combed, despite her family's repeated requests and the resident's own preferences. Observations confirmed that Resident K was often without a bra and her hair was unkempt, which was contrary to her care plan that required assistance with dressing and grooming. Resident G, diagnosed with dementia and chronic kidney disease, was not provided with heel guards as ordered by her physician to prevent skin breakdown. Despite the care plan indicating the need for heel guards at all times, multiple observations showed Resident G without them while sitting in her wheelchair. The heel guards were eventually found in the clean linen room, indicating a lapse in ensuring the resident's safety and adherence to her care plan. Resident Q, who was cognitively impaired and required assistance with eating, was observed eating with her fingers without staff assistance. Interviews with CNAs confirmed that Resident Q often needed help with eating, yet no staff was present to assist her during the meal. The facility lacked a specific policy for assisting residents with eating, although the expectation was for staff to assist and remain with residents during meals. This lack of adherence to care plans and facility expectations resulted in deficiencies in providing necessary care and assistance to the residents.
Failure to Provide Timely Pain Management for Resident
Penalty
Summary
The facility failed to provide effective pain management for a newly admitted resident, identified as Resident D, who experienced severe pain. Upon admission from the hospital, Resident D had a physician's order for Dilaudid 4 mg every four hours as needed for pain. Despite this, the resident reported a pain level of 10 out of 10 during the admission assessment, indicating very severe pain. However, there was no documentation of follow-up or administration of the prescribed pain medication until several hours later. The resident did not receive Dilaudid until over four hours after expressing severe pain, and there was no evidence of non-pharmacological interventions being implemented during this time. The facility's Director of Nursing (DON) and Regional Director of Clinical Support (RDCS) acknowledged that the resident was offered Tylenol, which was refused, and a STAT order for Dilaudid was placed with the pharmacy. However, there was no documentation of when the pharmacy was contacted or that Tylenol was offered and refused. Additionally, the facility's Pain Management Policy, which emphasizes providing necessary care and services for pain management, was not adhered to, as evidenced by the lack of timely administration of pain medication and absence of non-pharmacological interventions. This deficiency was related to complaints IN00451373 and IN00450713.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Connersville
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Majestic Care Of Connersville | 1.2 mi | ★★★★★ | 4 | 0 |
| Caroleton Healthcare Center | 2.6 mi | ★★★★★ | 12 | 0 |
| Hickory Creek At Connersville | 2.6 mi | ★★★★★ | 3 | 0 |
| Envive Of Liberty | 8.9 mi | ★★★★★ | 11 | 0 |
| Ambassador Healthcare | 13.9 mi | ★★★★★ | 19 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.