Harrison's Crossing Health Campus
Inspection history, citations, penalties and survey trends for this long-term care facility in Terre Haute, Indiana.
- Location
- 395 8th Avenue, Terre Haute, Indiana 47804
- CMS Provider Number
- 155830
- Inspections on file
- 29
- Latest survey
- March 10, 2025
- Citations (last 12 mo.)
- 0
Citation history
Health deficiencies cited at Harrison's Crossing Health Campus during CMS and state inspections, most recent first.
A resident with Parkinson's, Alzheimer's, and dysphagia was observed eating without a clothing protector, resulting in food spills. Despite CNA 20's acknowledgment of the need for a protector, it was not provided until CNA 13 intervened. The resident, requiring assistance and not cognitively intact, was reassured after expressing apologies.
A resident did not receive showers as scheduled due to cold water in her room, and staff failed to offer alternative shower options. Despite being cognitively intact and requiring assistance, the resident went almost two weeks without a shower. Facility staff acknowledged the oversight, noting available alternatives like a spa area or unoccupied rooms.
A resident experienced a 19.5% weight loss in less than 30 days, but the facility failed to notify the physician of this significant change. The resident, who was on Lasix for edema, had their dosage adjusted by an NP, yet there was no documentation of a plan to address the weight loss or notification to the attending physician. The facility's policy on physician notification was not adhered to, as there was no record of attempts to notify the physician or their response.
A resident with a urostomy catheter bag was observed multiple times with the bag in contact with the floor, contrary to facility policy. The resident, who had a history of UTIs and kidney issues, developed a UTI after admission. Staff interviews confirmed the bag should not have been on the floor, and the care plan lacked measures to prevent this.
A facility failed to ensure proper medication administration and competent handling of a PICC line for two residents. One resident received alprazolam outside the prescribed timeframe without physician notification, while another had a PICC line improperly handled by an LPN, leading to removal without a physician's order or RN assessment. The facility's policies were not followed, resulting in deficiencies in care.
A facility failed to justify the long-term use of antibiotics for a resident with a history of UTIs and chronic kidney disease. The resident was prescribed doxycycline hyclate for UTI prophylaxis without a discontinue date, and the last documented UTI was months prior. The Medical Director, who initially prescribed the antibiotic, was unaware of best practices for antibiotic stewardship, and the new physician continued the medication without documented justification. The facility's policy on antibiotic stewardship was not adhered to in this case.
The facility failed to conduct AIMS assessments for three residents on antipsychotic medications, despite policy requirements and pharmacy recommendations. The Clinical Support nurse confirmed the absence of these assessments, which were necessary to monitor for involuntary movements in residents with dementia and other conditions.
The facility failed to ensure proper hand hygiene during meal service and did not maintain sanitary measures while obtaining food temperature readings. Staff were observed not sanitizing hands between serving residents and not sanitizing the food temperature measuring device between uses. Hand sanitizer and wipes were available, but not utilized appropriately.
The facility failed to properly store and handle clean and soiled linens in the laundry area. Clean laundry was found on the floor, and soiled linen barrels were uncovered. Laundry staff were observed not following proper procedures, including not wearing gloves while handling soiled linen. The Director of Health Services acknowledged these practices were incorrect.
Resident Dignity Compromised During Meal Service
Penalty
Summary
The facility failed to ensure a resident was treated in a dignified manner during a meal service observation. Resident 8, who has diagnoses including Parkinson's disease, Alzheimer's disease, and dysphagia, was observed eating at the nurses' station table without a clothing protector, resulting in food spilling over their clothing. Despite the presence of CNA 20, who acknowledged the need for a clothing protector, the CNA did not provide one, allowing the resident to continue spilling food on themselves. Later, CNA 13 intervened by cleaning the resident's clothing with a washcloth and applying a clothing protector. The resident, who required assistance with eating and was not cognitively intact, expressed apologies for spilling food, and CNA 13 reassured them. The facility's policy on resident rights emphasizes treating residents with dignity and respect, which was not upheld in this instance.
Failure to Provide Resident with Preferred Shower Schedule
Penalty
Summary
The facility failed to ensure that a resident, who was cognitively intact and required two-person assistance for transfers, received showers as per her preference and schedule. The resident was scheduled to receive showers three times a week, but due to the cold water issue in her room, she had not received a shower for almost two weeks. Despite the resident's refusal to shower due to the cold water, the staff did not document offering her an alternative shower option. Interviews with the resident and facility staff revealed that the resident was not offered an alternative shower location, such as the spa area or an unoccupied room, even though these options were available. The facility's policy on resident rights emphasized the importance of treating residents with dignity and respect, which was not upheld in this case. The Clinical Support Nurse and the Director of Health Services acknowledged that the resident should have been offered an alternative shower option.
Failure to Notify Physician of Significant Weight Loss
Penalty
Summary
The facility failed to notify the physician of significant weight loss for a resident, identified as Resident 15, who experienced a 19.5% weight loss, equating to 37.5 pounds, in less than 30 days. The resident was admitted with multiple diagnoses, including a fracture of the right femur, cardiomyopathy, type 2 diabetes, lymphedema, and edema. The resident was on a diuretic medication, Lasix, to manage edema, which was initially prescribed at 40 mg twice daily and later reduced to 40 mg once daily. Despite the significant weight loss, there was no documentation of physician notification regarding this change in the resident's condition. The medical record review revealed that the Nurse Practitioner (NP) had seen the resident and adjusted the Lasix dosage, but there was no indication of a plan to address the weight loss or notification to the attending physician. The physician acknowledged not being aware of the weight loss until a later date and confirmed the lack of documentation regarding the notification of the weight loss. The facility's policy on physician notification was not followed, as there was no record of attempts to notify the physician or their response documented in the resident's electronic health record.
Improper Handling of Urostomy Catheter Bag
Penalty
Summary
The facility failed to ensure proper care for a resident with a urostomy catheter bag, as it was repeatedly observed in contact with the floor. During multiple observations, the resident's urinary catheter bag was seen dragging on the floor while she was in her wheelchair, both during meal service and while moving around the facility. The resident's medical history included a personal history of urinary tract infections and a disorder of the kidney and ureter. Despite these conditions, the care plan did not include measures to prevent the catheter bag from touching the floor. The facility's policy, titled 'Preserving Dignity with Indwelling Catheter,' explicitly stated that urinary drainage bags and catheter tubing should not touch the floor. Interviews with staff, including a Certified Resident Care Assistant and the Clinical Support nurse, confirmed that the catheter bag should not have been in contact with the floor. An event document indicated that the resident developed a urinary tract infection after admission, which was not present upon her arrival, suggesting a potential link to the improper handling of the catheter bag.
Medication Administration and PICC Line Handling Deficiencies
Penalty
Summary
The facility failed to ensure proper administration of scheduled medication and competent handling of a PICC line for two residents. Resident 14, diagnosed with Alzheimer's disease and anxiety disorder, was prescribed alprazolam to be administered four times a day at specific times. However, the medication was repeatedly administered outside the prescribed timeframe by an LPN, without notifying the physician or documenting any resident request for early administration. Interviews with nursing staff revealed uncertainty about the policy for administering medication outside the designated timeframe, and the facility was unaware of the deviations from the prescribed schedule. Resident 20, admitted with multiple diagnoses including MRSA and osteomyelitis, required IV medication through a PICC line. The facility failed to document the measurement of the PICC line as ordered by the physician. An incident occurred where the resident removed the dressing, causing the PICC line to be pulled out and bleed. An LPN removed the PICC line without a physician's order or proper documentation, and there was no assessment by an RN before or after the removal. Additionally, blood was drawn from the PICC line without a physician's order or RN involvement, and the dressing was not changed as scheduled, leading to a soiled dressing. The facility's policies on medication administration and PICC line care were not followed, resulting in improper medication administration and handling of the PICC line. The lack of documentation and failure to notify physicians of changes or incidents contributed to the deficiencies. Interviews with staff highlighted a lack of awareness and adherence to the facility's procedural guidelines, indicating a need for improved competency and communication among the nursing staff.
Failure to Justify Long-term Antibiotic Use
Penalty
Summary
The facility failed to ensure justification for the long-term use of antibiotics for a resident diagnosed with urinary tract infection (UTI) and chronic kidney disease stage 3. The resident's record indicated a physician order for doxycycline hyclate, an antibiotic, to be administered daily for UTI prophylaxis without a discontinue date. The last documented UTI for the resident was noted in December 2024, yet the antibiotic prescription dated back to June 2023. The facility's Clinical Support Nurse was unable to provide documentation justifying the long-term use of the antibiotic. Interviews revealed that the Medical Director, who initially prescribed the antibiotic, was no longer the resident's primary care doctor and had not been informed of best practices regarding antibiotic stewardship. The new physician continued the medication without documented justification. The facility's policy on antibiotic stewardship aimed to optimize infection treatment and reduce adverse events from unnecessary antibiotic use, but there was no evidence of adherence to this policy in the resident's case. The Clinical Support Nurse was unable to contact the resident's current primary care doctor to obtain justification for the continued use of the antibiotic.
Failure to Conduct AIMS Assessments for Residents on Antipsychotic Medications
Penalty
Summary
The facility failed to conduct Abnormal Involuntary Movement Scale (AIMS) assessments for three residents who were receiving antipsychotic medications. Resident 31, diagnosed with unspecified dementia with psychotic disturbance, was on a routine antipsychotic medication regimen. Despite a pharmacy recommendation in July 2024 to complete an AIMS assessment, the facility did not document any such assessment. The Clinical Support nurse confirmed the absence of the AIMS assessment during an interview. Resident 5, also diagnosed with unspecified dementia with psychotic disturbance, was receiving antipsychotic medication as per a physician's order. The resident's care plan included monitoring for adverse side effects of the medication. However, the facility did not document an AIMS assessment for this resident either. The Clinical Support nurse acknowledged the lack of documentation during an interview. Resident 15, with diagnoses including dementia with agitation and Alzheimer's disease, was receiving antipsychotic medication following post-operative hallucinations. The care plan required observation for adverse side effects, yet no AIMS assessment was documented. The Clinical Support nurse confirmed the absence of the assessment. The facility's policy required AIMS assessments for residents on antipsychotic medications every six months or as needed, but this was not adhered to for the three residents.
Deficiencies in Hand Hygiene and Food Temperature Monitoring
Penalty
Summary
The facility failed to ensure proper hand hygiene during meal service, as observed during one of two dining observations. Dietary Assistant 18 was seen assisting a resident by repositioning her wheelchair and then serving food to another resident without sanitizing his hands in between. Additionally, several employees were observed entering the kitchen by touching the door handle and not sanitizing their hands before serving meals to residents. Certified Nurse Aide (CNA) 19 also served food to residents without sanitizing hands between residents and entered the kitchen multiple times without sanitizing hands after touching the door handle. Hand sanitizer was available in the dining area, and a handwashing sink was accessible in the kitchen service area. The Clinical Nurse Consultant confirmed that employees should sanitize their hands between serving residents and that the kitchen door had a push bar, eliminating the need to touch the door handle. The facility also failed to maintain sanitary measures while obtaining temperature readings of prepared food. During an observation, Dietary Employee 22 tested the temperature of various food items using a food temperature measuring device but only wiped the device on a napkin instead of sanitizing it between uses. The employee acknowledged the oversight and mentioned the lack of available wipes. The Dietary Manager confirmed that the device should have been sanitized between each food item and that wipes were available in the main kitchen. The facility's policy indicated that equipment and utensils should be cleaned between uses with different food items, including potentially hazardous foods.
Improper Storage and Handling of Linens in Laundry Area
Penalty
Summary
The facility failed to ensure proper storage and handling of clean and soiled linens in the laundry area. During a tour with the Director of Health Services (DHS), who also served as the Infection Preventionist, clean laundry was observed lying on the floor, with personal items and gowns in bags also on the floor. Unbagged clean laundry was found on top of and next to these bags, and clean gowns and lift pads were partially on the floor. In the soiled laundry area, several barrels of soiled linen were uncovered. Additionally, Laundry Staff 17 was seen transferring bagged soiled linen without wearing gloves and placing the soiled linen on the floor in front of the washer. Interviews with Laundry Staff 18 and Laundry Staff 17 revealed a lack of proper training and adherence to procedures. Laundry Staff 18 indicated that the items in the clean laundry area were clean but acknowledged that the lift pads might need labeling and washing. Laundry Staff 17, who was new, admitted to being unsure of their duties and confirmed that the soiled area contained soiled linen. The DHS acknowledged that the observed practices were incorrect. The facility's policy, provided by the Executive Director, required PPE to be worn and carts to be covered at all times, but no policy for handling clean linen was provided.
Latest citations in Indiana
Surveyors observed that dietary staff repeatedly worked in kitchen and meal service areas with uncovered facial hair, despite facility policy and state sanitation requirements mandating effective hair restraints. Two dietary aides with short beards or mustaches were seen walking through food preparation areas, taking food temperatures, handling food, and plating meals at steamtables in dining rooms without any facial hair coverings, while the current policy required all hair, including facial hair, to be restrained to prevent contamination.
The facility failed to consistently provide and document required bed-hold policy notices when several residents were transferred to the hospital. In multiple cases, residents with dementia, psychotic disorders, COPD, chronic respiratory failure, altered mental status, and cerebral infarction were sent out for acute changes in condition, and while transfer notes reflected physician and family notifications, they lacked documentation that the bed-hold policy was discussed with the resident or responsible party. Notices of Transfer or Discharge often indicated a copy of the bed-hold policy was sent with the resident, but the records did not show signed and dated acknowledgment by the resident or appropriate representative, including in situations where a resident had moderate cognitive impairment, short-term memory issues, or a documented need for a proxy and a financial POA authorizing an agent for health care decisions.
Surveyors found that the facility failed to provide trauma‑informed and culturally competent care by not incorporating two residents’ extensive trauma histories and specific behavioral triggers into their care plans. One resident with documented homelessness, polysubstance abuse, severe accidents with multiple fractures, viral encephalitis with coma, physical and sexual abuse, loss of family contact, and a past suicide attempt had multiple behavior‑focused care plans that referenced identifying triggers but listed none and did not mention their physical, sexual, medical, or psychosocial trauma. Another resident with TBI from being struck by a truck, an 11‑month coma, long‑term state hospital residence, alleged shooting of a parent, and diagnoses including intermittent explosive disorder and borderline personality disorder had a PASRR identifying a specific trigger and notes of inappropriate sexual behavior, yet their care plans omitted these traumatic events, the identified trigger, and the sexual behavior. Staff interviews confirmed that residents were screened for trauma, but the trauma histories and triggers were not reflected in the individualized plans of care.
A resident with schizophrenia, post‑stroke hemiparesis, and mild cognitive impairment expressed feeling down and wanting to kill himself, but staff did not document asking about a specific plan, did not notify the physician or psychiatric NP as expected, and did not develop or update a care plan addressing depression or suicidal ideation. The SSD documented offering support and initiating 15‑minute checks once, but there was no further follow‑up or documentation of interventions after subsequent suicidal statements made in a care plan meeting with the resident’s father. The DON and Administrator reported that facility policy requires immediate notification of key staff, assessment for a plan and means of self‑harm, and thorough documentation, which were not carried out or reflected in the medical record for this resident.
A resident with schizophrenia, post-stroke hemiparesis, and mild cognitive impairment verbalized suicidal ideation, but the care plan did not address depression or suicidal thoughts, and required assessments and services were not accurately or timely documented. An SSD note recorded the resident saying he wanted to kill himself and referenced 15‑minute checks and a care plan update, yet the active care plan lacked depression/suicidal ideation interventions. Multiple late-entry Social Services notes were later added, describing follow-up visits and the resident denying suicidal ideation, but the SSD later reported she did not typically ask about a suicide plan and did not personally provide individual follow-up visits as described. These practices conflicted with the facility’s policy requiring factual, first-hand, and timely documentation of assessments and services.
A resident was observed with an Albuterol inhaler on an overbed table and later reported keeping the inhaler in a nightstand drawer, with no staff present during these observations. Record review showed the resident had no cognitive impairment on the admission MDS but lacked any documented self-medication administration assessment. The DON acknowledged that the required assessment had not been completed, despite facility policy requiring staff and the practitioner to evaluate each resident’s mental and physical abilities before allowing self-administration of medications.
Surveyors found that the facility submitted inaccurate direct care staffing data to CMS through the PBJ system over multiple days in a quarter. CASPER reports showed apparent gaps in 24-hour licensed nurse coverage, low weekend staffing, and a 1-star staffing rating, while internal staffing sheets documented that licensed nurses were present and the facility was fully staffed on those days. The Administrator reported that the discrepancies were due to PBJ data entry errors, despite a facility policy requiring all PBJ entries to be accurate, auditable, and verifiable against payroll, invoices, or contracts.
Surveyors found that the facility did not provide or document required written transfer/discharge notices and bed-hold policy information for four residents who were sent to the hospital, including individuals with conditions such as dementia, CHF, chronic respiratory failure, and CKD. In each case, progress notes showed that the resident was transferred for acute issues, but the clinical records lacked evidence that written notices were given to the residents or their representatives, and in one case lacked documentation that required information was sent to the receiving provider. Facility leadership, including the ADON, DON, and Administrator, acknowledged that the records did not contain the required documentation, despite a written policy requiring such notices and information exchange.
A resident with Alzheimer’s disease and depression, previously on an antidepressant, exhibited intermittent refusals of medications and care, occasional yelling at staff, and reports of unusual perceptions, such as believing men were in or near her room. Nursing notes over several months documented these refusals and complaints but did not show that the behaviors were evaluated or recorded as dangerous, non-redirectable, or causing significant distress, nor did they document specific non-pharmacological interventions attempted or their outcomes. Despite this, a psychiatric NP later added new diagnoses of schizoaffective disorder, borderline personality disorder, and delusional disorder and ordered an antipsychotic (Seroquel) without a comprehensive evaluation in the record to support these diagnoses. The facility’s psychotropic medication policy, which requires identification and documentation of target behaviors, use of nonpharmacological interventions, and ongoing behavior monitoring, was not followed for this resident.
The facility failed to keep PASARR Level I screenings accurate and current for three residents when new mental health diagnoses and psychoactive medications were initiated. One resident’s PASARR omitted a PTSD diagnosis and an added antidepressant, despite documentation of PTSD on the MDS and care plan and a physician order for Pristiq. Another resident’s PASARR listed only depression and dementia, even after additional diagnoses such as borderline personality disorder, delusional disorder, and schizoaffective disorder were added and an antipsychotic (quetiapine) was ordered, with the MDS later reflecting psychotic disorder, schizophrenia, and depression with antipsychotic and antidepressant use. A third resident’s PASARR did not include a depression diagnosis or newly ordered escitalopram and lorazepam, although the admission MDS documented depression with antianxiety and antidepressant use. These omissions occurred despite facility policy requiring a new Level I review after significant mental status changes, including new mental health diagnoses or new psychotropic medications.
Uncovered Facial Hair During Food Preparation and Meal Service
Penalty
Summary
The deficiency involves the facility’s failure to ensure that food was served in a sanitary and safe manner in accordance with professional standards and facility policy during multiple kitchen and meal service observations. During an initial kitchen observation, two dietary aides were seen walking through the kitchen food preparation area with uncovered facial hair. One aide had facial hair above and below the lip and along the jaw line, approximately one-fourth inch in length, and the other had a mustache of similar length; neither used any facial hair covering. These observations occurred while staff were present in the kitchen area where food was stored and prepared. During subsequent observations on the same day, the same two dietary aides were again observed with uncovered facial hair while directly involved in meal preparation and service. One aide walked through the kitchen while the noon meal was being prepared and placed into a transport cart for service in the south dining room, and later was observed plating the noon meal at the steamtable in that dining room, still without a facial hair covering. The other aide walked through the kitchen while the noon meal was being prepared and placed into the steamtable for the north dining room, took food temperatures, assisted with plating meals at the steamtable, and retrieved food items and supplies from the kitchen, all while having an uncovered mustache approximately one-fourth inch in length. The Dietary Manager stated that staff hair was to be covered when in the kitchen and during meal service, and the facility’s written policy and the cited Indiana Food Establishment Sanitation Requirements both required effective hair restraints, including for facial hair, to prevent contamination of food, equipment, and utensils.
Failure to Provide and Document Bed-Hold Policy at Time of Hospital Transfer
Penalty
Summary
The deficiency involves the facility’s failure to ensure that required bed-hold policy information was provided and documented for four residents transferred to the hospital. For a resident with dementia, psychotic disorder, and autistic disorder who had a BIMS score of 0 indicating severe cognitive impairment, progress notes documented physician notification and guardian notification when the resident was sent to the hospital, but there was no documentation that the bed-hold policy was provided to the responsible party. A Notice of Transfer or Discharge later indicated a copy of the bed-hold policy was sent with the resident. Another resident with COPD and chronic respiratory failure, cognitively intact with a BIMS score of 13, experienced a decline in condition and was transferred to the hospital by ambulance; progress notes documented family notification but did not document any discussion of the bed-hold policy, although a Notice of Transfer or Discharge indicated a copy of the bed-hold policy was sent with the resident. A third resident with altered mental status and cerebral infarction, with a BIMS score of 10 indicating moderate cognitive impairment and documented short-term memory impairment, experienced changes in condition and was transferred to the hospital. Progress notes stated the resident was their own responsible party and that no other notification was completed, and transfer documentation did not include the bed-hold policy, although an untimed Notice of Transfer or Discharge indicated a copy of the bed-hold policy was signed by the resident. A financial power of attorney document in the record showed the resident had designated an agent to act in consent or refusal of health care. For a fourth resident with dementia and osteomyelitis, transfer documentation and a Notice of Transfer or Discharge indicated a copy of the bed-hold policy was sent with the resident, and the transfer form noted the resident required a proxy for decision making. The facility’s policy required that at the time of transfer to a hospital, written notice specifying the duration of the bed-hold policy and information on return to the next available bed be provided, and that a signed and dated copy of the bed-hold notice given to the resident or representative be kept in the resident file, which was not consistently documented for these residents.
Failure to Integrate Trauma Histories and Behavioral Triggers Into Care Plans
Penalty
Summary
The deficiency involves the facility’s failure to identify and incorporate residents’ trauma histories and specific behavioral triggers into their care plans, despite documented histories of significant trauma and behavioral health issues. For one resident, extensive social service and progress notes documented homelessness, polysubstance abuse, major depressive and anxiety disorders, chronic pain, a history of severe car accidents with multiple fractures, viral encephalitis resulting in a three‑month coma, loss of child custody, multiple divorces, physical abuse by a spouse, the death of a fiancé who was struck by a car while in a wheelchair, lack of family contact, and a past suicide attempt by Valium overdose. Additional documentation noted a history of rape by a brother at age eight and prior placement under direct supervision and 15‑minute checks related to suicidal ideation. Despite these documented traumatic events and behavioral health concerns, the resident’s care plans did not identify a history of physical trauma, sexual trauma, homelessness, substance abuse, medical trauma, or attempted suicide. For this same resident, the MDS showed no cognitive deficit and identified behaviors such as verbal aggression and rejection of care, along with diagnoses including seizure disorder, depression, chronic pain syndrome, homelessness, and anxiety disorder. Multiple care plans addressed behaviors such as drug‑seeking, pretending to have seizures for attention or medication, making false allegations, verbal aggression when unable to smoke, and a desire for intimate relationships with consenting male residents. These care plans referenced goals such as effective coping skills, seeking staff support, and compliance with the smoking policy, and they called for identification and reduction of behavioral triggers. However, none of these care plans actually listed any specific triggers. The care plan addressing the resident’s right to consensual intimate relationships focused on assessment and education regarding consent but did not integrate the resident’s extensive trauma history. Staff interviews indicated the resident had displayed sexual behaviors since admission, including an incident where the resident expressed anger at another resident for not buying a soda after engaging in sexual acts. A second resident with a documented history of traumatic brain injury (TBI), dementia, seizure disorder, borderline personality disorder, anxiety, intermittent explosive disorder, tobacco use, and other behavioral/emotional disorders was also affected by the same deficiency. Social history and progress notes documented that this resident sustained a TBI after being hit by a semi‑truck while riding a bicycle at age 18, resulting in an 11‑month coma, followed by 13 years in a state hospital and subsequent residence in a group home. Additional documentation indicated the resident allegedly shot their father at age 26 after being sworn at and had a PASRR identifying TBI, intermittent explosive disorder, and borderline personality disorder, with a specific trigger of hearing the name of the current U.S. President. Progress notes also described inappropriate sexual behavior toward staff, including touching themselves intimately during personal care and refusing to stop when redirected. Despite this, the resident’s care plans, which addressed explosive disorder and history of altercations, risk for decreased psychosocial well‑being, and refusal to bathe or shower, did not list any specific behavioral triggers, did not reference the traumatic events such as being hit by a truck or shooting their father, and did not document the inappropriate sexual behavior. The Administrator and Social Service Director acknowledged that residents were to be screened for trauma and that trauma responses and PTSD should be added to care plans, but the specific trauma histories and triggers for these two residents were not incorporated into their plans of care.
Failure to Assess and Care Plan for Resident Suicidal Ideation
Penalty
Summary
The deficiency involves the facility’s failure to adequately assess, investigate, and care plan for a resident’s suicidal ideation in accordance with its own policy and staff expectations. The resident had diagnoses including schizophrenia, cerebral edema, and hemiparesis/hemiplegia following a cerebral infarction, and a current MDS showed mild cognitive impairment (BIMS score 12). A progress note documented that the resident told the Social Services Director (SSD) he was feeling down and wanted to kill himself; the SSD offered assistance, activities, and initiated 15‑minute checks, and the note stated the care plan was updated. However, the note did not indicate that the SSD asked whether the resident had a plan to kill himself, and there were no additional notes regarding suicidal ideation or follow‑up. Review of the current care plan showed no problem, goal, or interventions addressing depression or suicidal ideation, and progress notes over the following month contained no documentation of physician notification related to the suicidal statement. Further record and interview evidence showed that the care plan conference summary did not document interventions for suicidal ideation, and the SSD acknowledged she did not normally ask residents expressing suicidal ideation if they had a plan. The SSD reported that the resident had admission paperwork mentioning suicidal ideation related to depression after a stroke and that the resident again vocalized suicidal ideation during a care plan meeting with his father, after which emotional support was offered and the father took the resident out on a leave of absence; no further visits or follow‑up were done. The DON stated that, upon notification of suicidal verbalization, staff should assess the resident, ask if there is a plan, remove potential means of self‑harm, immediately notify the psychiatric NP, and document the occurrence, and that a detailed progress note and updated care plan were expected but not present for this resident. The Administrator similarly stated that staff should ask about a plan, document interventions, notify the physician and family, and update the care plan, and indicated the resident should have had a care plan addressing depression with suicidal ideation. The facility’s written policy required immediate notification of the DON, SSD, and physician, an interview including asking about a plan and assessing mood and means for self‑harm, and thorough documentation of mood, behavior, and all actions taken, which were not reflected in the resident’s record.
Incomplete and Inaccurate Documentation of Suicidal Ideation and Follow-Up
Penalty
Summary
The facility failed to ensure accurate, complete, and timely documentation of assessments and services for a resident who verbalized suicidal ideation. Resident 6, who had schizophrenia, cerebral edema, and right-sided hemiparesis/hemiplegia following a cerebral infarction, had a BIMS score of 12 indicating mild cognitive impairment. The resident’s admission paperwork mentioned suicidal ideation related to depression after a stroke, and a Social Services note on 3/11/2026 documented that the resident was feeling down and said he wanted to kill himself. The Social Services Director (SSD) documented that she talked with the resident, coordinated with Activities, advised the resident to contact SSD or nursing if he wanted to talk, and that the resident was scheduled for 15-minute checks and the care plan was updated. However, the current care plan initiated on 2/26/2026 did not address depression or suicidal ideation. Multiple Social Services progress notes were later entered as late entries in April, with effective dates in March, stating that the resident had no plan and no longer had suicidal ideation, that he felt much better after 1:1 time, and that he continued his daily routine and therapy. These late entries described follow-up visits and reassessments of suicidal ideation on several consecutive days, but in interviews the SSD stated she did not normally ask residents about having a plan when they verbalized suicidal ideation and did not recall any other occurrences beyond the initial event. She further indicated she did not personally provide individual follow-up visits with this resident regarding suicidal ideation, despite the late-entry notes describing such visits. The DON acknowledged that late entries had been added to address concern about suicidal verbalization, and the Administrator stated that upon suicidal statements staff should ask about a plan, notify the physician and family, and update the care plan, and that this resident should have had a care plan addressing depression with suicidal ideation. The facility’s documentation policy required factual, first-hand, timely documentation, which was not followed in this case.
Failure to Complete Required Self-Administration Assessment for Inhaler Kept at Bedside
Penalty
Summary
Surveyors identified that a resident was allowed to keep and access an Albuterol inhaler without the facility completing the required self-administration medication assessment. During an initial tour, the resident was observed sitting in a wheelchair with a handheld Albuterol inhaler on the overbed table and no staff present in the room or hallway. On a subsequent observation, the resident again was in a wheelchair and reported that the Albuterol inhaler was stored in the top drawer of the nightstand, where it was found. Review of the clinical record showed an admission MDS indicating no cognitive impairment, but there was no documentation of a self-medication administration assessment. In an interview, the DON confirmed that the resident did not have the required self-medication assessment, despite the facility’s policy stating that staff and the practitioner must assess each resident’s mental and physical abilities to determine whether self-administering medications is clinically appropriate. This failure to complete and document a self-administration medication assessment for a resident who had an Albuterol inhaler kept at bedside constituted noncompliance with the facility’s own policy and with 410 IAC 16.2-3.1-11(a).
Inaccurate PBJ Staffing Data Submission to CMS
Penalty
Summary
The deficiency involves the facility’s failure to electronically submit complete and accurate direct care staffing information to CMS through the Payroll-Based Journal (PBJ) system for 22 days in a fiscal quarter. A CASPER report review on 4/6/26 showed that, according to PBJ data, the facility did not have licensed nursing coverage 24 hours per day on multiple specific dates across three months, had low weekend staffing, and held a 1-star staffing rating. However, review of the facility’s internal staffing sheets for that quarter indicated the facility was fully staffed and had licensed nurse coverage on all of the dates in question. During an interview, the Administrator stated that the PBJ information must have contained data entry errors, as she had verified licensed staff coverage on the timesheets. The facility’s PBJ policy in effect stated that all staffing data entered into the PBJ system would be auditable and verifiable through payroll, invoices, or contracts, but the submitted PBJ data did not accurately reflect the facility’s actual licensed nurse staffing as documented on internal records. No specific residents or clinical conditions were mentioned in the report, and the deficiency centers solely on inaccurate staffing data submission rather than direct resident care events.
Failure to Provide and Document Required Transfer/Discharge and Bed-Hold Notices
Penalty
Summary
The deficiency involves the facility’s failure to provide and document required written notices of transfer/discharge and bed-hold policies, as well as required information to receiving providers, for four residents who were transferred or discharged to the hospital. For a resident with generalized anxiety disorder, major depressive disorder, and dementia, progress notes showed that the resident was sent to the hospital via 911 for chest pain, lower back pain, and shortness of breath and later returned to the facility, but the clinical record lacked documentation that a written Notice of Transfer/Discharge and the bed-hold policy were provided to the resident or representative, and lacked documentation that required information was conveyed to the receiving facility. The ADON and the Administrator both confirmed there was no documentation that these written notices were provided. For a resident with congestive heart failure and muscle weakness who was sent to the emergency room for painful urination and bloody urine, the clinical record lacked documentation that a Notice of Transfer/Discharge or bed-hold policy was given to the resident or representative, which the DON confirmed. Another resident with chronic respiratory failure and diabetes was discharged to the hospital for respiratory failure, and a resident with chronic kidney disease and dementia was discharged to the hospital, but in both cases there was no documentation that a written notice of transfer/discharge or bed-hold policy was provided to the residents or their representatives. Review of the facility’s Transfer and Discharge policy, dated 1/15/26, showed that the policy required the facility to provide written transfer/discharge notices and bed-hold information to residents and representatives and to provide specified information to receiving providers, but the records for these four residents did not contain the required documentation.
Failure to Document Target Behaviors and Non-Pharmacological Interventions Before Initiating Antipsychotic
Penalty
Summary
The deficiency involves the facility’s failure to document how a resident’s behaviors presented danger or distress to self or others, and failure to document non-pharmacological interventions attempted prior to initiating an antipsychotic medication. Resident 6 had documented diagnoses of Alzheimer’s disease, depression, and severe cognitive impairment, and was receiving sertraline for depression. A PASSAR identified only depression and dementia, and the admission MDS listed Alzheimer’s disease and depression as active diagnoses. Over several months, nursing progress notes documented that the resident intermittently reported unusual perceptions, such as believing there were men causing trouble, a man in her room, or a man wanting to marry her and yelling through the walls, but there was no documentation that these episodes caused danger to the resident or others or that they resulted in unmanageable distress. From late April through mid-July, nursing notes primarily described the resident’s frequent refusals of evening and morning medications, blood sugar checks, blood pressure checks, insulin administration, hygiene care, and showers. Staff documented that the resident sometimes yelled at staff, said “Get out!”, was visibly upset by a room move, was leery of staff and asked to see name badges, and became upset about a pillow under her head until it was removed, after which she calmed down. The notes also recorded instances where the resident believed housekeeping had not cleaned her room or that she had not received medications when she had. However, there were no progress notes or assessments indicating that these behaviors were evaluated as dangerous, non-redirectable, or causing significant distress or functional impairment, and no detailed behavior monitoring logs were present as required by facility policy. On a psychiatric NP visit for initial psychotropic medication management, new mental health diagnoses of schizoaffective disorder, borderline personality disorder, and delusional disorder were added, and Seroquel 25 mg, an antipsychotic, was ordered. The clinical record did not contain a comprehensive evaluation to support these new diagnoses, and there was no documentation of target behaviors meeting the facility’s policy criteria for psychotropic use, such as behaviors representing danger to self or others, causing distress and impairment in functional abilities, or clearly attributable to psychosis or mania. The resident’s representative reported that the resident had no prior history of mental health disorders or psychiatric hospitalization and was unaware of the new diagnoses. The facility’s own psychotropic medication policy required identification and documentation of specific target behaviors, use and documentation of nonpharmacological interventions, and ongoing monitoring of behaviors and interventions, which were not reflected in the record for this resident.
Failure to Update PASARR Screens for New Mental Health Diagnoses and Psychotropic Medications
Penalty
Summary
The deficiency involves the facility’s failure to ensure that Preadmission Screening and Resident Review (PASARR) Level I screenings were accurate and updated when new mental health diagnoses and psychoactive medications were initiated for multiple residents. For one resident with dementia, anxiety, depression, and post-traumatic stress disorder (PTSD), the PASARR completed on admission listed anxiety, depression, and dementia with sertraline and quetiapine, but did not include the PTSD diagnosis or the antidepressant Pristiq, despite the admission MDS and care plan documenting PTSD and a subsequent physician’s order for Pristiq. For another resident with Alzheimer’s disease, borderline personality disorder, delusional disorder, schizoaffective disorder, and depression, the PASARR only reflected depression and dementia with sertraline, even though additional mental health diagnoses were added later and an antipsychotic (quetiapine) was ordered for borderline personality disorder, and the quarterly MDS documented psychotic disorder, schizophrenia, and depression with antipsychotic and antidepressant use. A third resident had diagnoses including Alzheimer’s disease, depression, anxiety disorder, irritability and anger, and nonrheumatic aortic valve stenosis. The PASARR for this resident listed dementia and anxiety with Risperdal but omitted the diagnosis of depression and the medications escitalopram and lorazepam, although physician’s orders were in place for escitalopram for depression and lorazepam for anxiety, and the admission MDS documented depression with antianxiety and antidepressant use. Interviews with the Assistant Director of Nursing confirmed that new Level I PASARR screens should have been completed when new mental health diagnoses and psychoactive medications were added, and that the PASARR for one resident, completed prior to arrival, should have included all mental health diagnoses and medications. The facility’s own policy required notification of the state mental health authority within 14 days after a significant change in mental condition and specified that a new Level I screen is required for new mental health diagnoses or newly prescribed psychotropic medications, which was not followed in these cases.
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