Greenleaf Health Campus
Inspection history, citations, penalties and survey trends for this long-term care facility in Elkhart, Indiana.
- Location
- 1201 E Beardsley Ave, Elkhart, Indiana 46514
- CMS Provider Number
- 155783
- Inspections on file
- 23
- Latest survey
- September 26, 2025
- Citations (last 12 mo.)
- 7
Citation history
Health deficiencies cited at Greenleaf Health Campus during CMS and state inspections, most recent first.
The facility failed to maintain sanitary conditions in food storage and preparation areas, with improperly sealed and expired food items found in various fridges and storage areas. Staff members were observed not wearing hair nets as required, and a microwave in the activities kitchen was found with dried food residue. The facility's policies on food safety and hair restraint were not adhered to, affecting all residents receiving food from the dietary kitchen.
A resident experienced a fall resulting in a major injury, including a laceration and a small intraventricular hemorrhage, requiring hospitalization for more than 23 hours. The facility failed to report this incident to the Indiana Department of Health, as the Administrator misunderstood the reporting policy regarding hospitalization duration and specific injuries.
A facility failed to complete an Annual MDS assessment on time for a resident with multiple diagnoses, including dementia and type 2 diabetes. The assessment, initiated but not completed within the required timeframe, was delayed due to an incomplete section by the Life and Enrichment staff. The MDS Coordinator and Regional Support Specialist confirmed the assessment should have been completed within 14 days from the Assessment Reference Date.
A resident with severe cognitive impairment did not receive adequate ADL services, specifically nail care and facial hair removal, as outlined in her care plan. Observations showed persistent facial hair and dirt under her nails, with no documentation of refusal for care. Interviews with CNAs revealed inconsistencies in care routines, and the facility lacked a specific ADL care policy.
The facility failed to provide evening activity programs, affecting all 57 residents. A resident expressed dissatisfaction with the lack of evening activities, which was important to her as indicated in her care plan and MDS assessment. The Life Enrichment Director confirmed the cessation of evening activities due to staffing issues, despite the facility's policy requiring meaningful and diverse programs consistent with residents' needs.
A resident was found with Voltaren gel, Biofreeze, and cough drops in her room without physician orders or a self-administration assessment. The facility's policy requires medicated creams to be stored in a medication cart and mandates an assessment and order for self-administration, which were not completed. Additionally, two cognitively impaired residents on the unit were known to wander into other rooms.
The facility failed to maintain respiratory equipment for two residents, as oxygen tubing and humidifiers were not dated or stored correctly. One resident's equipment was undated despite a physician's order, and another's BIPAP tubing was left uncovered. Both residents had significant respiratory diagnoses, highlighting the need for proper equipment management.
A facility failed to discontinue or renew a PRN psychotropic medication order for a resident with bipolar disorder, depression, and anxiety after 14 days. The resident's record lacked documentation justifying the continued use of Alprazolam, as required by the facility's policy. The DON acknowledged the oversight during an interview.
A resident with a history of UTIs experienced a delay in receiving treatment due to the facility's failure to promptly notify the physician of lab results. A urinalysis with culture was ordered, collected, and results indicating Escherichia coli were received, but not reviewed until several days later, delaying the start of antibiotic treatment.
A facility failed to follow proper infection control practices during catheter care for a resident with an indwelling catheter and potential MDRO infection. A CNA did not remove gloves and wash hands before touching other items in the room, contrary to the care plan and facility policy. The CNA acknowledged the lapse in procedure during an interview.
Sanitation and Food Safety Deficiencies in Facility Kitchens
Penalty
Summary
The facility failed to maintain sanitary conditions in its food storage and preparation areas, as observed during a kitchen tour. In the walk-in fridge, a bag of salad mix was not sealed properly, and a container of salad dressing was found with an expired use-by date. In the walk-in freezer, a bag of potatoes was not sealed appropriately. The milk fridge contained a bottle of cinnamon yogurt flavoring with no use-by date and a bag of cheese with an expired use-by date. Additionally, the juice fridge had two bottles of prune juice with expired use-by dates, and the dry storage contained a box of pancake mix past its use-by date. The Assistant Director of Food Services acknowledged that foods should have been sealed properly and expired items discarded. Furthermore, the facility did not adhere to proper food preparation and serving protocols, as staff members were observed not wearing hair nets in both the main and activities kitchens. During an interview, a staff member admitted to not wearing a hair net as required. Additionally, the activities kitchen had a microwave with dried food on the glass plate and interior surfaces, which the Activities Director confirmed should have been cleaned. The facility's policies on food safety, labeling, and hair restraint were provided, indicating that prepared leftover food must be discarded within three days, and all dining service employees are required to wear hair restraints as per the 2009 Federal Food Code.
Failure to Report Major Injury from Fall
Penalty
Summary
The facility failed to report a fall resulting in a major injury to the Indiana Department of Health for a resident who required hospitalization for more than 23 hours. The incident involved a resident who was found on the floor in her room with blood coming from her head. Emergency personnel were called, and the resident was sent to the emergency room. The resident was admitted to the hospital for observation of a large hematoma and returned to the facility with a laceration on the back of her head, which required 10 staples and measured 4.5 centimeters long. A CT scan revealed a small intraventricular hemorrhage and a right posterior scalp hematoma. During an interview, the Administrator indicated that the facility reported certain injuries such as lacerations over 5 cm, fractures, and subdural hematomas. However, the Administrator was not aware of the intraventricular hemorrhage and misunderstood the policy regarding hospitalization for more than 23 hours. The facility's policy, titled 'Reportable Event Guidelines,' was provided, which included procedures for reporting large lacerations or contusions of unknown origin or those requiring hospitalization for more than 23 hours.
Failure to Complete Annual MDS Assessment Timely
Penalty
Summary
The facility failed to complete an Annual Minimum Data Set (MDS) assessment in a timely manner for one of the residents. The resident, who has diagnoses including dementia, psychotic disturbance, mood disturbance, anxiety, and type 2 diabetes, had an Annual MDS assessment initiated but not completed within the required timeframe. The assessment was started on August 26, 2024, but remained incomplete as of September 13, 2024, missing the completion deadline of September 8, 2024. The MDS Coordinator acknowledged the delay, noting that one section was still pending completion by the Life and Enrichment staff. The facility did not have a specific policy for completing MDS assessments but followed the Resident Assessment Instrument (RAI) manual. The MDS Regional Support Specialist confirmed that the assessment should have been completed within 14 days from the Assessment Reference Date.
Failure to Provide Adequate ADL Services for a Resident
Penalty
Summary
The facility failed to provide adequate ADL services, specifically nail care and facial hair removal, for a resident with severe cognitive impairment. Observations over several days revealed that the resident consistently had facial hair on her chin and a brown substance under her fingernails, indicating a lack of personal hygiene care. The resident's care plan, which required assistance with personal hygiene, included interventions such as offering facial shaving and nail care on shower days and as needed. However, the facility's records did not document any refusal by the resident to receive these services, suggesting that the care was not provided as planned. Interviews with several CNAs revealed inconsistencies in the provision of personal hygiene care, with some CNAs indicating that shaving and nail care were part of the routine, while others did not mention these tasks. The Regional Clinical Nurse confirmed that shaving and nail care should be performed during morning and nightly care routines, and any refusal should be documented. However, the facility lacked a specific policy for providing ADL care, which may have contributed to the oversight in the resident's personal hygiene maintenance.
Facility Fails to Provide Evening Activities for Residents
Penalty
Summary
The facility failed to provide evening activity programs for its residents, affecting all 57 residents in the facility. This deficiency was identified through observations, interviews, and record reviews. A resident expressed dissatisfaction with the lack of evening activities, which was important to her as indicated in her care plan and Minimum Data Set (MDS) assessment. The resident's diagnoses included hemiplegia and hemiparesis following cerebral infarction, facial weakness, unilateral primary osteoarthritis, low back pain, and other chronic pain. Despite the resident's expressed interest in group activities, the facility's activity schedules for January, August, and September 2024 showed no evening activities, except for one special themed dinner in August. The Life Enrichment Director confirmed that the last activity of the day was scheduled at 3:00 P.M., after which residents prepared for dinner. The director admitted to ceasing evening activities due to a lack of staff to work evenings, despite acknowledging that there should have been at least two evening activities scheduled per week. The facility's policy, titled "Program Components/Standards," dated June 3, 2017, was provided by the director, indicating that the Life Enrichment Department is responsible for designing programs that are meaningful, diverse, and consistent with the needs and preferences of each resident. However, the facility failed to adhere to this policy by not providing evening activities.
Unattended Medication in Resident's Room
Penalty
Summary
The facility failed to ensure a safe environment free from accident hazards by leaving medication unattended in a resident's room. During observations on two consecutive days, a resident was found with a tube of Voltaren gel, Biofreeze pain relief cream, and an opened bag of Hall's cough drops on her nightstand and bedside table. A review of the resident's records revealed that there were no physician orders for these medications, nor was there an assessment for self-administration completed for the resident. An interview with RN 11 confirmed that the facility's policy required medicated creams to be stored in a medication cart and that the resident should have had an order for the use of these medications, as well as for self-administration. RN 11 also noted that the resident did not self-administer her medications and that there were two cognitively impaired residents on the unit who wandered into other residents' rooms. The facility's policy on self-administration of medications was not followed, as the medications were not kept in a locked drawer, and the resident did not have the necessary assessment and physician order.
Failure to Maintain Respiratory Equipment for Residents
Penalty
Summary
The facility failed to maintain oxygen tubing and humidifiers according to standards for two residents requiring respiratory care. For Resident 259, observations revealed that the oxygen tubing and humidifier were not dated to indicate when they were last changed. Despite a physician's order to change the oxygen tubing monthly, the humidifier remained undated until several days after the initial observation. Resident 259's diagnoses included respiratory failure and bronchitis, necessitating proper respiratory equipment maintenance. Similarly, Resident 36's respiratory care was compromised as the oxygen tubing and BIPAP equipment were not dated or stored correctly. Observations showed that the BIPAP tubing was left uncovered and undated, contrary to the facility's policy. Resident 36 had multiple respiratory diagnoses, including chronic respiratory failure and COPD, requiring consistent and accurate equipment management. An LPN confirmed the lack of proper storage and cleaning records for the BIPAP equipment, and the facility lacked a specific policy for CPAP or BIPAP equipment use and storage.
Failure to Discontinue PRN Psychotropic Medication After 14 Days
Penalty
Summary
The facility failed to discontinue or obtain a new order for a PRN psychotropic medication after 14 days for a resident with diagnoses including bipolar disorder, depression, and anxiety disorder. The resident had a physician's order for 0.5 milligrams of Alprazolam to be taken twice a day as needed, dated 8/8/2024. However, the resident's record lacked documentation justifying the continued use of the PRN psychotropic medication beyond the 14-day limit. During an interview, the Director of Nursing acknowledged that the facility should have stopped the Alprazolam after 14 days and notified the Nurse Practitioner. The facility's policy on psychotropic medication usage and gradual dose reduction, which was provided by the Director of Nursing, states that PRN orders for psychotropic drugs are limited to 14 days unless the attending physician or prescriber documents a rationale for extending the order in the resident's medical record.
Delayed Notification of Lab Results for UTI
Penalty
Summary
The facility failed to promptly notify the ordering physician of laboratory results that required medical treatment for a resident who was being reviewed for antibiotics. The resident, who frequently experiences urinary tract infections (UTIs), had a urinalysis with culture ordered on April 21, 2024, after her spouse requested a test due to her head being shaky. The urine was collected on April 22, 2024, and the laboratory results, which indicated the presence of Escherichia coli, were received by the facility on April 24, 2024, and reported on April 25, 2024. However, the results were not reviewed by the Nurse Practitioner until May 1, 2024, at which point an antibiotic, Nitrofurantoin, was ordered. The delay in reviewing the laboratory results and initiating treatment was contrary to the facility's policy, which requires timely notification of diagnostic testing results to the resident's physician or practitioner. The Infection Preventionist indicated that the nurse was expected to check the electronic medical record (EMR) each shift after the culture was ordered and respond within four hours after the results were received. The delay in addressing the laboratory results could have led to a worsening of the resident's condition, as noted by the Nurse Practitioner.
Infection Control Lapse During Catheter Care
Penalty
Summary
The facility failed to ensure proper infection control practices during catheter care for Resident 259. On the observed date, CNA 3 performed catheter care by washing her hands before donning a gown and gloves. She used disposable wipes to cleanse the catheter tubing, starting at the insertion site and moving down the tube. However, after completing the catheter care, CNA 3 did not remove her gloves and wash her hands before touching other items in the room, such as the resident's bed sheets, shirt, and bedside table. This action was contrary to the facility's policy, which required the removal of gloves and handwashing immediately after the procedure. Resident 259 had a care plan indicating the need for enhanced barrier precautions due to an indwelling catheter and potential infection or colonization with a multi-drug resistant organism (MDRO). The care plan specified that hand hygiene should be performed before and after care, and gown and gloves should be used during catheter care. The facility's policy on urinary catheter care also outlined the steps for discarding gloves and washing hands before repositioning bed covers and moving the over-bed table. CNA 3 acknowledged during an interview that she should have removed her gloves and washed her hands before touching anything else in the room, indicating a lapse in following the established infection control procedures.
Latest citations in Indiana
Surveyors observed that dietary staff repeatedly worked in kitchen and meal service areas with uncovered facial hair, despite facility policy and state sanitation requirements mandating effective hair restraints. Two dietary aides with short beards or mustaches were seen walking through food preparation areas, taking food temperatures, handling food, and plating meals at steamtables in dining rooms without any facial hair coverings, while the current policy required all hair, including facial hair, to be restrained to prevent contamination.
The facility failed to consistently provide and document required bed-hold policy notices when several residents were transferred to the hospital. In multiple cases, residents with dementia, psychotic disorders, COPD, chronic respiratory failure, altered mental status, and cerebral infarction were sent out for acute changes in condition, and while transfer notes reflected physician and family notifications, they lacked documentation that the bed-hold policy was discussed with the resident or responsible party. Notices of Transfer or Discharge often indicated a copy of the bed-hold policy was sent with the resident, but the records did not show signed and dated acknowledgment by the resident or appropriate representative, including in situations where a resident had moderate cognitive impairment, short-term memory issues, or a documented need for a proxy and a financial POA authorizing an agent for health care decisions.
Surveyors found that the facility failed to provide trauma‑informed and culturally competent care by not incorporating two residents’ extensive trauma histories and specific behavioral triggers into their care plans. One resident with documented homelessness, polysubstance abuse, severe accidents with multiple fractures, viral encephalitis with coma, physical and sexual abuse, loss of family contact, and a past suicide attempt had multiple behavior‑focused care plans that referenced identifying triggers but listed none and did not mention their physical, sexual, medical, or psychosocial trauma. Another resident with TBI from being struck by a truck, an 11‑month coma, long‑term state hospital residence, alleged shooting of a parent, and diagnoses including intermittent explosive disorder and borderline personality disorder had a PASRR identifying a specific trigger and notes of inappropriate sexual behavior, yet their care plans omitted these traumatic events, the identified trigger, and the sexual behavior. Staff interviews confirmed that residents were screened for trauma, but the trauma histories and triggers were not reflected in the individualized plans of care.
A resident with schizophrenia, post‑stroke hemiparesis, and mild cognitive impairment expressed feeling down and wanting to kill himself, but staff did not document asking about a specific plan, did not notify the physician or psychiatric NP as expected, and did not develop or update a care plan addressing depression or suicidal ideation. The SSD documented offering support and initiating 15‑minute checks once, but there was no further follow‑up or documentation of interventions after subsequent suicidal statements made in a care plan meeting with the resident’s father. The DON and Administrator reported that facility policy requires immediate notification of key staff, assessment for a plan and means of self‑harm, and thorough documentation, which were not carried out or reflected in the medical record for this resident.
A resident with schizophrenia, post-stroke hemiparesis, and mild cognitive impairment verbalized suicidal ideation, but the care plan did not address depression or suicidal thoughts, and required assessments and services were not accurately or timely documented. An SSD note recorded the resident saying he wanted to kill himself and referenced 15‑minute checks and a care plan update, yet the active care plan lacked depression/suicidal ideation interventions. Multiple late-entry Social Services notes were later added, describing follow-up visits and the resident denying suicidal ideation, but the SSD later reported she did not typically ask about a suicide plan and did not personally provide individual follow-up visits as described. These practices conflicted with the facility’s policy requiring factual, first-hand, and timely documentation of assessments and services.
A resident was observed with an Albuterol inhaler on an overbed table and later reported keeping the inhaler in a nightstand drawer, with no staff present during these observations. Record review showed the resident had no cognitive impairment on the admission MDS but lacked any documented self-medication administration assessment. The DON acknowledged that the required assessment had not been completed, despite facility policy requiring staff and the practitioner to evaluate each resident’s mental and physical abilities before allowing self-administration of medications.
Surveyors found that the facility submitted inaccurate direct care staffing data to CMS through the PBJ system over multiple days in a quarter. CASPER reports showed apparent gaps in 24-hour licensed nurse coverage, low weekend staffing, and a 1-star staffing rating, while internal staffing sheets documented that licensed nurses were present and the facility was fully staffed on those days. The Administrator reported that the discrepancies were due to PBJ data entry errors, despite a facility policy requiring all PBJ entries to be accurate, auditable, and verifiable against payroll, invoices, or contracts.
Surveyors found that the facility did not provide or document required written transfer/discharge notices and bed-hold policy information for four residents who were sent to the hospital, including individuals with conditions such as dementia, CHF, chronic respiratory failure, and CKD. In each case, progress notes showed that the resident was transferred for acute issues, but the clinical records lacked evidence that written notices were given to the residents or their representatives, and in one case lacked documentation that required information was sent to the receiving provider. Facility leadership, including the ADON, DON, and Administrator, acknowledged that the records did not contain the required documentation, despite a written policy requiring such notices and information exchange.
A resident with Alzheimer’s disease and depression, previously on an antidepressant, exhibited intermittent refusals of medications and care, occasional yelling at staff, and reports of unusual perceptions, such as believing men were in or near her room. Nursing notes over several months documented these refusals and complaints but did not show that the behaviors were evaluated or recorded as dangerous, non-redirectable, or causing significant distress, nor did they document specific non-pharmacological interventions attempted or their outcomes. Despite this, a psychiatric NP later added new diagnoses of schizoaffective disorder, borderline personality disorder, and delusional disorder and ordered an antipsychotic (Seroquel) without a comprehensive evaluation in the record to support these diagnoses. The facility’s psychotropic medication policy, which requires identification and documentation of target behaviors, use of nonpharmacological interventions, and ongoing behavior monitoring, was not followed for this resident.
The facility failed to keep PASARR Level I screenings accurate and current for three residents when new mental health diagnoses and psychoactive medications were initiated. One resident’s PASARR omitted a PTSD diagnosis and an added antidepressant, despite documentation of PTSD on the MDS and care plan and a physician order for Pristiq. Another resident’s PASARR listed only depression and dementia, even after additional diagnoses such as borderline personality disorder, delusional disorder, and schizoaffective disorder were added and an antipsychotic (quetiapine) was ordered, with the MDS later reflecting psychotic disorder, schizophrenia, and depression with antipsychotic and antidepressant use. A third resident’s PASARR did not include a depression diagnosis or newly ordered escitalopram and lorazepam, although the admission MDS documented depression with antianxiety and antidepressant use. These omissions occurred despite facility policy requiring a new Level I review after significant mental status changes, including new mental health diagnoses or new psychotropic medications.
Uncovered Facial Hair During Food Preparation and Meal Service
Penalty
Summary
The deficiency involves the facility’s failure to ensure that food was served in a sanitary and safe manner in accordance with professional standards and facility policy during multiple kitchen and meal service observations. During an initial kitchen observation, two dietary aides were seen walking through the kitchen food preparation area with uncovered facial hair. One aide had facial hair above and below the lip and along the jaw line, approximately one-fourth inch in length, and the other had a mustache of similar length; neither used any facial hair covering. These observations occurred while staff were present in the kitchen area where food was stored and prepared. During subsequent observations on the same day, the same two dietary aides were again observed with uncovered facial hair while directly involved in meal preparation and service. One aide walked through the kitchen while the noon meal was being prepared and placed into a transport cart for service in the south dining room, and later was observed plating the noon meal at the steamtable in that dining room, still without a facial hair covering. The other aide walked through the kitchen while the noon meal was being prepared and placed into the steamtable for the north dining room, took food temperatures, assisted with plating meals at the steamtable, and retrieved food items and supplies from the kitchen, all while having an uncovered mustache approximately one-fourth inch in length. The Dietary Manager stated that staff hair was to be covered when in the kitchen and during meal service, and the facility’s written policy and the cited Indiana Food Establishment Sanitation Requirements both required effective hair restraints, including for facial hair, to prevent contamination of food, equipment, and utensils.
Failure to Provide and Document Bed-Hold Policy at Time of Hospital Transfer
Penalty
Summary
The deficiency involves the facility’s failure to ensure that required bed-hold policy information was provided and documented for four residents transferred to the hospital. For a resident with dementia, psychotic disorder, and autistic disorder who had a BIMS score of 0 indicating severe cognitive impairment, progress notes documented physician notification and guardian notification when the resident was sent to the hospital, but there was no documentation that the bed-hold policy was provided to the responsible party. A Notice of Transfer or Discharge later indicated a copy of the bed-hold policy was sent with the resident. Another resident with COPD and chronic respiratory failure, cognitively intact with a BIMS score of 13, experienced a decline in condition and was transferred to the hospital by ambulance; progress notes documented family notification but did not document any discussion of the bed-hold policy, although a Notice of Transfer or Discharge indicated a copy of the bed-hold policy was sent with the resident. A third resident with altered mental status and cerebral infarction, with a BIMS score of 10 indicating moderate cognitive impairment and documented short-term memory impairment, experienced changes in condition and was transferred to the hospital. Progress notes stated the resident was their own responsible party and that no other notification was completed, and transfer documentation did not include the bed-hold policy, although an untimed Notice of Transfer or Discharge indicated a copy of the bed-hold policy was signed by the resident. A financial power of attorney document in the record showed the resident had designated an agent to act in consent or refusal of health care. For a fourth resident with dementia and osteomyelitis, transfer documentation and a Notice of Transfer or Discharge indicated a copy of the bed-hold policy was sent with the resident, and the transfer form noted the resident required a proxy for decision making. The facility’s policy required that at the time of transfer to a hospital, written notice specifying the duration of the bed-hold policy and information on return to the next available bed be provided, and that a signed and dated copy of the bed-hold notice given to the resident or representative be kept in the resident file, which was not consistently documented for these residents.
Failure to Integrate Trauma Histories and Behavioral Triggers Into Care Plans
Penalty
Summary
The deficiency involves the facility’s failure to identify and incorporate residents’ trauma histories and specific behavioral triggers into their care plans, despite documented histories of significant trauma and behavioral health issues. For one resident, extensive social service and progress notes documented homelessness, polysubstance abuse, major depressive and anxiety disorders, chronic pain, a history of severe car accidents with multiple fractures, viral encephalitis resulting in a three‑month coma, loss of child custody, multiple divorces, physical abuse by a spouse, the death of a fiancé who was struck by a car while in a wheelchair, lack of family contact, and a past suicide attempt by Valium overdose. Additional documentation noted a history of rape by a brother at age eight and prior placement under direct supervision and 15‑minute checks related to suicidal ideation. Despite these documented traumatic events and behavioral health concerns, the resident’s care plans did not identify a history of physical trauma, sexual trauma, homelessness, substance abuse, medical trauma, or attempted suicide. For this same resident, the MDS showed no cognitive deficit and identified behaviors such as verbal aggression and rejection of care, along with diagnoses including seizure disorder, depression, chronic pain syndrome, homelessness, and anxiety disorder. Multiple care plans addressed behaviors such as drug‑seeking, pretending to have seizures for attention or medication, making false allegations, verbal aggression when unable to smoke, and a desire for intimate relationships with consenting male residents. These care plans referenced goals such as effective coping skills, seeking staff support, and compliance with the smoking policy, and they called for identification and reduction of behavioral triggers. However, none of these care plans actually listed any specific triggers. The care plan addressing the resident’s right to consensual intimate relationships focused on assessment and education regarding consent but did not integrate the resident’s extensive trauma history. Staff interviews indicated the resident had displayed sexual behaviors since admission, including an incident where the resident expressed anger at another resident for not buying a soda after engaging in sexual acts. A second resident with a documented history of traumatic brain injury (TBI), dementia, seizure disorder, borderline personality disorder, anxiety, intermittent explosive disorder, tobacco use, and other behavioral/emotional disorders was also affected by the same deficiency. Social history and progress notes documented that this resident sustained a TBI after being hit by a semi‑truck while riding a bicycle at age 18, resulting in an 11‑month coma, followed by 13 years in a state hospital and subsequent residence in a group home. Additional documentation indicated the resident allegedly shot their father at age 26 after being sworn at and had a PASRR identifying TBI, intermittent explosive disorder, and borderline personality disorder, with a specific trigger of hearing the name of the current U.S. President. Progress notes also described inappropriate sexual behavior toward staff, including touching themselves intimately during personal care and refusing to stop when redirected. Despite this, the resident’s care plans, which addressed explosive disorder and history of altercations, risk for decreased psychosocial well‑being, and refusal to bathe or shower, did not list any specific behavioral triggers, did not reference the traumatic events such as being hit by a truck or shooting their father, and did not document the inappropriate sexual behavior. The Administrator and Social Service Director acknowledged that residents were to be screened for trauma and that trauma responses and PTSD should be added to care plans, but the specific trauma histories and triggers for these two residents were not incorporated into their plans of care.
Failure to Assess and Care Plan for Resident Suicidal Ideation
Penalty
Summary
The deficiency involves the facility’s failure to adequately assess, investigate, and care plan for a resident’s suicidal ideation in accordance with its own policy and staff expectations. The resident had diagnoses including schizophrenia, cerebral edema, and hemiparesis/hemiplegia following a cerebral infarction, and a current MDS showed mild cognitive impairment (BIMS score 12). A progress note documented that the resident told the Social Services Director (SSD) he was feeling down and wanted to kill himself; the SSD offered assistance, activities, and initiated 15‑minute checks, and the note stated the care plan was updated. However, the note did not indicate that the SSD asked whether the resident had a plan to kill himself, and there were no additional notes regarding suicidal ideation or follow‑up. Review of the current care plan showed no problem, goal, or interventions addressing depression or suicidal ideation, and progress notes over the following month contained no documentation of physician notification related to the suicidal statement. Further record and interview evidence showed that the care plan conference summary did not document interventions for suicidal ideation, and the SSD acknowledged she did not normally ask residents expressing suicidal ideation if they had a plan. The SSD reported that the resident had admission paperwork mentioning suicidal ideation related to depression after a stroke and that the resident again vocalized suicidal ideation during a care plan meeting with his father, after which emotional support was offered and the father took the resident out on a leave of absence; no further visits or follow‑up were done. The DON stated that, upon notification of suicidal verbalization, staff should assess the resident, ask if there is a plan, remove potential means of self‑harm, immediately notify the psychiatric NP, and document the occurrence, and that a detailed progress note and updated care plan were expected but not present for this resident. The Administrator similarly stated that staff should ask about a plan, document interventions, notify the physician and family, and update the care plan, and indicated the resident should have had a care plan addressing depression with suicidal ideation. The facility’s written policy required immediate notification of the DON, SSD, and physician, an interview including asking about a plan and assessing mood and means for self‑harm, and thorough documentation of mood, behavior, and all actions taken, which were not reflected in the resident’s record.
Incomplete and Inaccurate Documentation of Suicidal Ideation and Follow-Up
Penalty
Summary
The facility failed to ensure accurate, complete, and timely documentation of assessments and services for a resident who verbalized suicidal ideation. Resident 6, who had schizophrenia, cerebral edema, and right-sided hemiparesis/hemiplegia following a cerebral infarction, had a BIMS score of 12 indicating mild cognitive impairment. The resident’s admission paperwork mentioned suicidal ideation related to depression after a stroke, and a Social Services note on 3/11/2026 documented that the resident was feeling down and said he wanted to kill himself. The Social Services Director (SSD) documented that she talked with the resident, coordinated with Activities, advised the resident to contact SSD or nursing if he wanted to talk, and that the resident was scheduled for 15-minute checks and the care plan was updated. However, the current care plan initiated on 2/26/2026 did not address depression or suicidal ideation. Multiple Social Services progress notes were later entered as late entries in April, with effective dates in March, stating that the resident had no plan and no longer had suicidal ideation, that he felt much better after 1:1 time, and that he continued his daily routine and therapy. These late entries described follow-up visits and reassessments of suicidal ideation on several consecutive days, but in interviews the SSD stated she did not normally ask residents about having a plan when they verbalized suicidal ideation and did not recall any other occurrences beyond the initial event. She further indicated she did not personally provide individual follow-up visits with this resident regarding suicidal ideation, despite the late-entry notes describing such visits. The DON acknowledged that late entries had been added to address concern about suicidal verbalization, and the Administrator stated that upon suicidal statements staff should ask about a plan, notify the physician and family, and update the care plan, and that this resident should have had a care plan addressing depression with suicidal ideation. The facility’s documentation policy required factual, first-hand, timely documentation, which was not followed in this case.
Failure to Complete Required Self-Administration Assessment for Inhaler Kept at Bedside
Penalty
Summary
Surveyors identified that a resident was allowed to keep and access an Albuterol inhaler without the facility completing the required self-administration medication assessment. During an initial tour, the resident was observed sitting in a wheelchair with a handheld Albuterol inhaler on the overbed table and no staff present in the room or hallway. On a subsequent observation, the resident again was in a wheelchair and reported that the Albuterol inhaler was stored in the top drawer of the nightstand, where it was found. Review of the clinical record showed an admission MDS indicating no cognitive impairment, but there was no documentation of a self-medication administration assessment. In an interview, the DON confirmed that the resident did not have the required self-medication assessment, despite the facility’s policy stating that staff and the practitioner must assess each resident’s mental and physical abilities to determine whether self-administering medications is clinically appropriate. This failure to complete and document a self-administration medication assessment for a resident who had an Albuterol inhaler kept at bedside constituted noncompliance with the facility’s own policy and with 410 IAC 16.2-3.1-11(a).
Inaccurate PBJ Staffing Data Submission to CMS
Penalty
Summary
The deficiency involves the facility’s failure to electronically submit complete and accurate direct care staffing information to CMS through the Payroll-Based Journal (PBJ) system for 22 days in a fiscal quarter. A CASPER report review on 4/6/26 showed that, according to PBJ data, the facility did not have licensed nursing coverage 24 hours per day on multiple specific dates across three months, had low weekend staffing, and held a 1-star staffing rating. However, review of the facility’s internal staffing sheets for that quarter indicated the facility was fully staffed and had licensed nurse coverage on all of the dates in question. During an interview, the Administrator stated that the PBJ information must have contained data entry errors, as she had verified licensed staff coverage on the timesheets. The facility’s PBJ policy in effect stated that all staffing data entered into the PBJ system would be auditable and verifiable through payroll, invoices, or contracts, but the submitted PBJ data did not accurately reflect the facility’s actual licensed nurse staffing as documented on internal records. No specific residents or clinical conditions were mentioned in the report, and the deficiency centers solely on inaccurate staffing data submission rather than direct resident care events.
Failure to Provide and Document Required Transfer/Discharge and Bed-Hold Notices
Penalty
Summary
The deficiency involves the facility’s failure to provide and document required written notices of transfer/discharge and bed-hold policies, as well as required information to receiving providers, for four residents who were transferred or discharged to the hospital. For a resident with generalized anxiety disorder, major depressive disorder, and dementia, progress notes showed that the resident was sent to the hospital via 911 for chest pain, lower back pain, and shortness of breath and later returned to the facility, but the clinical record lacked documentation that a written Notice of Transfer/Discharge and the bed-hold policy were provided to the resident or representative, and lacked documentation that required information was conveyed to the receiving facility. The ADON and the Administrator both confirmed there was no documentation that these written notices were provided. For a resident with congestive heart failure and muscle weakness who was sent to the emergency room for painful urination and bloody urine, the clinical record lacked documentation that a Notice of Transfer/Discharge or bed-hold policy was given to the resident or representative, which the DON confirmed. Another resident with chronic respiratory failure and diabetes was discharged to the hospital for respiratory failure, and a resident with chronic kidney disease and dementia was discharged to the hospital, but in both cases there was no documentation that a written notice of transfer/discharge or bed-hold policy was provided to the residents or their representatives. Review of the facility’s Transfer and Discharge policy, dated 1/15/26, showed that the policy required the facility to provide written transfer/discharge notices and bed-hold information to residents and representatives and to provide specified information to receiving providers, but the records for these four residents did not contain the required documentation.
Failure to Document Target Behaviors and Non-Pharmacological Interventions Before Initiating Antipsychotic
Penalty
Summary
The deficiency involves the facility’s failure to document how a resident’s behaviors presented danger or distress to self or others, and failure to document non-pharmacological interventions attempted prior to initiating an antipsychotic medication. Resident 6 had documented diagnoses of Alzheimer’s disease, depression, and severe cognitive impairment, and was receiving sertraline for depression. A PASSAR identified only depression and dementia, and the admission MDS listed Alzheimer’s disease and depression as active diagnoses. Over several months, nursing progress notes documented that the resident intermittently reported unusual perceptions, such as believing there were men causing trouble, a man in her room, or a man wanting to marry her and yelling through the walls, but there was no documentation that these episodes caused danger to the resident or others or that they resulted in unmanageable distress. From late April through mid-July, nursing notes primarily described the resident’s frequent refusals of evening and morning medications, blood sugar checks, blood pressure checks, insulin administration, hygiene care, and showers. Staff documented that the resident sometimes yelled at staff, said “Get out!”, was visibly upset by a room move, was leery of staff and asked to see name badges, and became upset about a pillow under her head until it was removed, after which she calmed down. The notes also recorded instances where the resident believed housekeeping had not cleaned her room or that she had not received medications when she had. However, there were no progress notes or assessments indicating that these behaviors were evaluated as dangerous, non-redirectable, or causing significant distress or functional impairment, and no detailed behavior monitoring logs were present as required by facility policy. On a psychiatric NP visit for initial psychotropic medication management, new mental health diagnoses of schizoaffective disorder, borderline personality disorder, and delusional disorder were added, and Seroquel 25 mg, an antipsychotic, was ordered. The clinical record did not contain a comprehensive evaluation to support these new diagnoses, and there was no documentation of target behaviors meeting the facility’s policy criteria for psychotropic use, such as behaviors representing danger to self or others, causing distress and impairment in functional abilities, or clearly attributable to psychosis or mania. The resident’s representative reported that the resident had no prior history of mental health disorders or psychiatric hospitalization and was unaware of the new diagnoses. The facility’s own psychotropic medication policy required identification and documentation of specific target behaviors, use and documentation of nonpharmacological interventions, and ongoing monitoring of behaviors and interventions, which were not reflected in the record for this resident.
Failure to Update PASARR Screens for New Mental Health Diagnoses and Psychotropic Medications
Penalty
Summary
The deficiency involves the facility’s failure to ensure that Preadmission Screening and Resident Review (PASARR) Level I screenings were accurate and updated when new mental health diagnoses and psychoactive medications were initiated for multiple residents. For one resident with dementia, anxiety, depression, and post-traumatic stress disorder (PTSD), the PASARR completed on admission listed anxiety, depression, and dementia with sertraline and quetiapine, but did not include the PTSD diagnosis or the antidepressant Pristiq, despite the admission MDS and care plan documenting PTSD and a subsequent physician’s order for Pristiq. For another resident with Alzheimer’s disease, borderline personality disorder, delusional disorder, schizoaffective disorder, and depression, the PASARR only reflected depression and dementia with sertraline, even though additional mental health diagnoses were added later and an antipsychotic (quetiapine) was ordered for borderline personality disorder, and the quarterly MDS documented psychotic disorder, schizophrenia, and depression with antipsychotic and antidepressant use. A third resident had diagnoses including Alzheimer’s disease, depression, anxiety disorder, irritability and anger, and nonrheumatic aortic valve stenosis. The PASARR for this resident listed dementia and anxiety with Risperdal but omitted the diagnosis of depression and the medications escitalopram and lorazepam, although physician’s orders were in place for escitalopram for depression and lorazepam for anxiety, and the admission MDS documented depression with antianxiety and antidepressant use. Interviews with the Assistant Director of Nursing confirmed that new Level I PASARR screens should have been completed when new mental health diagnoses and psychoactive medications were added, and that the PASARR for one resident, completed prior to arrival, should have included all mental health diagnoses and medications. The facility’s own policy required notification of the state mental health authority within 14 days after a significant change in mental condition and specified that a new Level I screen is required for new mental health diagnoses or newly prescribed psychotropic medications, which was not followed in these cases.
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