Riverview Health & Rehab Ctr
Inspection history, citations, penalties and survey trends for this long-term care facility in Savannah, Georgia.
- Location
- 6711 Laroche Avenue, Savannah, Georgia 31406
- CMS Provider Number
- 115641
- Inspections on file
- 20
- Latest survey
- March 18, 2026
- Citations (last 12 mo.)
- 1
Citation history
Health deficiencies cited at Riverview Health & Rehab Ctr during CMS and state inspections, most recent first.
Staff failed to follow the facility’s enhanced barrier precautions and hand hygiene policies during IV therapy, wound care, and colostomy care. An LPN provided IV care to a resident with a PICC line without wearing a gown, despite clear indications of enhanced barrier precautions. Another LPN prepared wound care supplies with improper glove use and did not change gloves or perform hand hygiene between packing wounds and applying outer dressings. During colostomy care, an LPN and a CNA did not wear required gowns, did not consistently perform hand hygiene or change gloves between dirty and clean tasks, and the CNA used wipes instead of soap and water to clean the ostomy area, contrary to facility expectations as described by supervisory staff.
A facility failed to protect residents from abuse, including sexual abuse by a resident and physical abuse by a CNA. Staff were aware of incidents but did not take timely action to prevent further abuse. Policies on abuse prevention and reporting were not effectively implemented, and staff lacked adequate training.
The facility administration failed to protect residents from abuse, including physical and verbal abuse by staff and sexual abuse by another resident. The Director of Nursing did not conduct thorough investigations or report incidents, and the Administrator assumed the DON had reported them. This lack of action and adherence to policies led to potential harm to residents.
The facility failed to report allegations of verbal, sexual, and physical abuse to the State Survey Agency (SSA) as required by law. Two residents were sexually abused by another resident, and another resident was verbally and physically abused by a CNA. The DON, who is the facility's Abuse Coordinator, did not ensure the incidents were reported to the appropriate entity, and the Administrator did not contact law enforcement. This failure to report constitutes a serious deficiency in compliance with abuse reporting requirements.
A facility failed to investigate allegations of abuse involving two residents and a CNA. The facility's policy required thorough investigations, but this was not followed. The investigation into the resident-to-resident incident was incomplete, lacking resident statements and evidence of law enforcement reporting. Similarly, the CNA's personnel file contained a note from an LPN who witnessed abuse, but there was no evidence of reporting. Interviews revealed a lack of follow-up, with the DON admitting to not completing the required follow-up and the Administrator assuming the DON had reported the incidents.
A resident with a history of stroke and hemiplegia exhibited repeated verbal abuse and hypersexuality behaviors towards other residents. Despite having no cognitive impairment, the resident's inappropriate actions, such as entering female residents' rooms uninvited and physical contact, were not addressed with timely psychiatric services. The facility's failure to provide necessary behavioral health care led to the deficiency being identified as Immediate Jeopardy.
The facility failed to maintain the required RN coverage of at least eight consecutive hours per day, seven days a week, as revealed by Payroll-Based Journal records. On seven specific dates, there was no RN coverage, potentially affecting all 161 residents. The Administrator acknowledged the deficiency but could not explain the absence of RN staff on those days.
The facility failed to ensure proper food storage and staff hygiene practices, as dietary aides were observed without hair restraints, and food items in the walk-in cooler were not labeled with expiration dates. The Dietary Manager confirmed these oversights, which had the potential to affect 52 of the 61 residents receiving an oral diet.
Two residents in the facility were found with unauthorized and unsecured medications at their bedside, including nystatin hydrocortisone topical, Benadryl, and Desitin cream. The facility failed to obtain physician orders or complete Self-Administration Assessment Forms for these residents, as required by their policy. Staff interviews confirmed that the medications should not have been at the bedside without proper authorization.
A resident admitted with cellulitis of the buttocks was not provided a shower or bed bath since admission, as the facility failed to schedule or document hygiene preferences. Interviews with staff, including an LPN and the DON, revealed a lack of adherence to the facility's ADL policy, with no shower sheets or logs for the resident. The DON emphasized the unit manager's responsibility to ensure hygiene care is offered and documented.
Failure to Follow Enhanced Barrier Precautions and Hand Hygiene During IV, Wound, and Colostomy Care
Penalty
Summary
The deficiency involves the facility’s failure to implement its infection prevention and control program, specifically related to enhanced barrier precautions and hand hygiene for residents receiving IV therapy, wound care, and colostomy care. Facility policy on Enhanced Barrier Precautions required the use of gown and gloves for high-contact resident care activities such as device care (including central lines) and wound care. Policy on Handwashing/Hand Hygiene required hand hygiene before touching a resident, before aseptic tasks, after contact with blood or body fluids, after touching a resident or their environment, before moving from a soiled to a clean body site, and immediately after glove removal. Surveyors observed an LPN preparing and administering IV therapy to a resident with a PICC line without wearing a gown, despite the resident being on enhanced barrier precautions as indicated in the electronic medical record and by signage on the door. The LPN acknowledged awareness of the precautions and admitted she should have worn a gown. In another observation, a wound care LPN prepared a tray of wound care supplies while wearing gloves, then removed gauze, ABD pads, and a super-absorbent dressing from their packaging with ungloved hands. She then entered the resident’s room wearing a gown and gloves, packed the wounds, and did not change gloves or perform hand hygiene before applying the outer dressings. She later confirmed she had not worn gloves while preparing supplies and had not washed her hands or changed gloves after packing the wound. Additional deficiencies were identified during colostomy care for another resident under enhanced barrier precautions. An LPN confirmed he did not wear a gown while providing colostomy care, despite knowing the resident was on enhanced barrier precautions and acknowledging he should have worn a gown, mask, and gloves. He also admitted he did not change gloves or wash his hands after cleaning the colostomy site with soap and water and before cutting out the colostomy bag. A CNA involved in colostomy-related care confirmed she was not wearing a gown, could not recall the resident’s precautions, and acknowledged she should have worn a gown and gloves. She reported using wipes to clean the skin and wafer after removing the bag, stated she ran out of soap, and admitted she should not have used wipes to clean the area. Interviews with supervisory staff, including a unit manager, an LPN, and the DON, confirmed that residents with PICC lines, wounds, feeding tubes, catheters, and colostomies are under enhanced barrier precautions and that staff are required by facility policy to wear appropriate PPE and perform hand hygiene when transitioning from dirty to clean tasks.
Failure to Protect Residents from Abuse
Penalty
Summary
The facility failed to protect residents from various forms of abuse, including verbal, sexual, and physical abuse. Specifically, three residents were not safeguarded from sexual abuse by another resident, while one resident was subjected to physical and verbal abuse by a CNA. The incidents involved inappropriate and non-consensual physical contact, such as kissing, and aggressive behavior towards residents who were unable to consent or defend themselves. The facility's staff, including the DON and LPNs, were aware of these incidents but failed to take appropriate and timely action to prevent further abuse. Reports of abuse were not adequately investigated, and there was a lack of follow-up on reported incidents. In some cases, staff members were instructed to downplay or ignore the incidents, and there was no evidence of immediate intervention to protect the residents involved. The facility's policies on abuse prevention and reporting were not effectively implemented, leading to a failure to maintain a safe environment for residents. Staff members did not receive adequate training on abuse prevention, and there was no evidence of in-service training following the incidents. The lack of proper oversight and response to abuse allegations contributed to the continuation of abusive behavior within the facility.
Removal Plan
- The facility failed to maintain an environment free from abuse by R64 affecting R60, R125, and R30 and one physical abuse incident affecting R30.
- Resident #64 is currently residing at the facility. Resident placed on 1:1 supervision upon report from State surveyor of other alleged incidents.
- The resident's primary care physician, representative and the facility Medical Director have been notified of the reported incidents.
- The facility has reassessed this resident for potential clinical needs per primary care physician.
- CBC, CMP, UA with C&S, PSA, TSH, RPR, and viral load have been ordered.
- The resident's care plan has been reviewed and revised.
- The facility contacted psych services requesting an onsite evaluation, however services have been refused by residents.
- Social Services reviewed status with IDT for appropriate placement.
- LTC Ombudsman has been notified.
- Law enforcement was notified of the reported abuse incidents affecting R60, R125, and R30.
- Resident R64 has discharged from facility.
- Resident #R125 is currently residing at the facility. The resident is responsible for self, has a BIMS of 15, and is capable of verbally expressing herself and reporting to staff.
- Resident #R125 has been reassessed for safety and potential physical/psychosocial outcomes based upon the incidents identified.
- The care plan has been reviewed and updated.
- A psych follow-up visit was provided.
- Resident #60 is currently residing at the facility. Resident's BIM is unable to be determined, but resident can make known nonverbal indicators of discomfort or distress through noises.
- Resident #R60 has been reassessed for safety and potential physical/psychosocial outcomes based upon the incident identified.
- The care plan has been reviewed and updated.
- The resident's representative and primary care physician were notified by facility of the reported incidents.
- The facility has referred R60 for psych services for assessment and support.
- Resident #30 is currently residing at the facility. Resident's BIM is unable to be determined, but resident can make known nonverbal indicators of discomfort or distress through noises.
- Resident #R30 has been reassessed for safety and potential physical/psychosocial outcomes based upon the incidents identified.
- The care plan has been reviewed and updated.
- The resident's representative and primary care physician were notified by facility of the reported incidents.
- The facility has referred R30 for psych services for assessment and support.
- The facility met and assessed with R60, R125 and R30's roommates for potential abuse for identification of safety concerns related to the reported incidents. No safety concerns were identified.
- The facility met with all residents that were deemed vulnerable for potential abuse for identification of safety concerns related to the reported incidents. No safety concerns were identified.
- Upon the report from the State surveyor, CNA AA has been suspended pending further investigation.
- The facility notified the Medical Director who has been involved in the removal of the Immediate Jeopardy.
- The administrator contacted an external consultant(s) to assist with policy review, education development and leadership training on abuse prevention and reporting.
- The facility administrator reviewed and made any necessary changes to the abuse prevention and abuse reporting policies and procedures.
- 132 of 150 (88%) of facility team members have been educated on abuse prevention, abuse reporting and comprehensive assessments.
- The remaining 18 team members will be educated on abuse prevention, abuse reporting and comprehensive assessments their next scheduled workday.
- 5 of 5 (100%) agency staff have been educated on abuse prevention, abuse reporting and comprehensive assessments.
- 16 of 22 (78%) contracted therapy staff have been educated on abuse prevention, abuse reporting and comprehensive assessments.
- The remaining 6 PRN contracted therapy staff will be educated on abuse prevention, abuse reporting and comprehensive assessments their next scheduled workday.
- A review and update of the facility orientation program and agency orientation program has been completed with respect to abuse prevention and abuse reporting requirements.
- The facility administration reviewed all audits related to residents vulnerable for potential abuse for identification of safety concerns.
- All corrective actions were completed.
- All immediacy of the IJ was removed.
Failure to Protect Residents from Abuse
Penalty
Summary
The facility administration failed to provide protective oversight to ensure the highest practicable physical and psychosocial well-being of its residents. Specifically, the administration did not take appropriate action on allegations of employee-to-resident physical and verbal abuse involving a resident, and failed to protect three residents from sexual abuse by another resident. The administration's inaction included not adhering to facility policies on the prevention, reporting, and investigation of abuse allegations. The facility's Director of Nursing (DON), who is also the Abuse Coordinator, was aware of an incident involving two residents on a specific date but did not conduct a thorough investigation. The DON assumed that the staff member who reported the incident would notify the family and authorities, which did not happen. Additionally, the facility failed to investigate and report another incident of physical abuse by a Certified Nursing Assistant (CNA) towards a resident, where the CNA threw a mechanical lift pad at the resident, causing it to land on her face. The facility was unable to provide documentation of thorough investigations, follow-up interviews with staff, or additional resident interviews related to the incidents. The Administrator was aware of the incidents but assumed that the DON had reported them. The lack of follow-up and adherence to job responsibilities contributed to the failure in protecting residents from abuse, as the staff did not perform their duties as expected, leading to potential harm to residents.
Removal Plan
- The facility failed to provide oversight and supervision to ensure residents R30, R60, and R125 were protected from abuse by R64 and abuse by CNA AA to R30.
- CNA AA has been suspended pending further investigation.
- Resident R64 placed on 1:1 supervision upon report from State surveyor of other alleged incidents.
- Resident R64 has discharged from facility.
- The facility notified the Medical Director who has been involved in the removal of the Immediate Jeopardy.
- The facility had completed meeting/assessing with all residents who were deemed vulnerable for potential abuse for identification of safety concerns related to the reported incidents. No safety concerns were identified.
- The facility administration reviewed all audits related to residents' vulnerable for potential abuse for identification of safety concerns. No safety concerns were identified.
- The facility administration contacted an external consultant(s) to assist with policy review, education development and leadership training on abuse prevention and reporting.
- Education was provided to Administration from external consultant on job description.
- The facility administration notified President of Governing Board of Directors.
- The facility administration reviewed and made any necessary changes to the abuse prevention and abuse reporting policies and procedures. 132 of 150 of facility team members have been educated on abuse prevention, abuse reporting and comprehensive assessments.
- 5 of 5 (100%) agency staff (4 LPN and 1 CNA) have been educated on abuse prevention, abuse reporting and comprehensive assessments.
- 16 of 22 (78%) contracted therapy staff have been educated on abuse prevention, abuse reporting and comprehensive assessments. The remaining 6 PRN contracted therapy staff will be educated on abuse prevention, abuse reporting and comprehensive assessments of their next scheduled workday.
- A review and update of the facility orientation program and agency orientation program has been completed with respect to abuse prevention and abuse reporting requirements.
- A Performance Improvement Plan (PIP) was initiated related to abuse prevention and abuse reporting. ADHOC meeting held.
Failure to Report Abuse Incidents
Penalty
Summary
The facility failed to report allegations of verbal, sexual, and physical abuse to the State Survey Agency (SSA) as required by federal and state law. Specifically, two residents were sexually abused by another resident, and another resident was verbally and physically abused by a Certified Nursing Assistant (CNA). The facility's policy mandates that all alleged violations involving abuse must be reported immediately to the administrator and to the appropriate authorities, but this was not done in these cases. The Director of Nursing (DON), who is the facility's Abuse Coordinator, was informed of a kissing incident between two residents but failed to ensure the incident was reported to the appropriate entity. The DON admitted to not following up on the required 5-day report due to being busy and not knowing how to complete it. Additionally, there was no evidence that the staff to resident abuse by the CNA was reported to the SSA or law enforcement. The facility's Administrator was aware of the incident but did not contact law enforcement. The facility's failure to report these incidents in a timely manner and to the appropriate authorities constitutes a serious deficiency in compliance with abuse reporting requirements, potentially putting residents at risk of harm.
Removal Plan
- The facility failed to notify family and resident representatives of R30, R125, and R60 of alleged incidents of abuse. The facility failed to report incidents of abuse to law enforcement. The facility failed to report the results of the investigations for R30, R60 and R125 to the Administrator and State Survey agency of alleged incidents of abuse.
- Resident placed on 1:1 supervision upon report from State surveyor of other alleged incidents.
- The resident's primary care physician, representative and the facility Medical Director have been notified of the reported incidents.
- The facility has reassessed this resident for potential clinical needs per primary care physician. CBC, CMP, UA with C&S, PSA, TSH, RPR, and viral load have been ordered.
- The resident's care plan has been reviewed and revised.
- The facility contacted psychiatric services requesting an onsite evaluation, however services have been refused by resident.
- Social Services reviewed current status with IDT for appropriate placement.
- LTC Ombudsman has been notified.
- Law enforcement was notified of the reported abuse incidents affecting R60, R125, and R30.
- Resident #R125 has been reassessed for safety and potential physical/psychosocial outcomes based upon the incidents identified.
- The care plan has been reviewed and updated.
- A psych follow up visit was provided.
- Law enforcement was notified of the reported abuse incident.
- Resident #R60 has been reassessed for safety and potential physical/psychosocial outcomes based upon the incident identified.
- The care plan has been reviewed and updated.
- The resident's representative and primary care physician were notified by facility of the reported incidents.
- The facility has referred R60 for psych services for assessment and support.
- Law enforcement was notified of the reported abuse incident.
- Resident #R30 has been reassessed for safety and potential physical/psychosocial outcomes based upon the incidents identified.
- The care plan has been reviewed and updated.
- The resident's representative and primary care physician were notified by facility of the reported incidents.
- The facility has referred R30 for psych services for assessment and support.
- Law enforcement was notified of the reported abuse incident.
- The facility met and assessed with R60, R125 and R30's roommates for potential abuse for identification of safety concerns related to the reported incidents. No safety concerns were identified.
- The facility met with all residents that were deemed vulnerable for potential abuse for identification of safety concerns related to the reported incidents. No safety concerns identified.
- Upon the report from the State surveyor, CNA AA has been suspended pending further investigation.
- The facility notified the Medical Director who has been involved in the removal of the Immediate Jeopardy.
- The facility administrator reviewed and made any necessary changes to the abuse prevention and abuse reporting policies and procedures.
- The administrator contacted an external consultant(s) to assist with policy review, education development and leadership training on abuse prevention and reporting.
- 132 of 150 facility team members have been educated on abuse prevention, abuse reporting and comprehensive assessments. The remaining team members will be educated on abuse prevention, abuse reporting and comprehensive assessments their next scheduled workday.
- 5 of 5 agency staff have been educated on abuse prevention, abuse reporting and comprehensive assessments.
- 16 of 22 contracted therapy staff have been educated on abuse prevention, abuse reporting and comprehensive assessments. The remaining PRN contracted therapy staff will be educated on abuse prevention, abuse reporting and comprehensive assessments their next scheduled workday.
- A review and update of the facility orientation program and agency orientation program has been completed with respect to abuse prevention and abuse reporting requirements.
Failure to Investigate Abuse Allegations
Penalty
Summary
The facility failed to ensure allegations of abuse were thoroughly investigated for two residents. Specifically, the facility did not investigate allegations of resident-to-resident sexual abuse involving one resident and another resident, as well as an allegation of employee-to-resident abuse involving a CNA and a resident. The facility's policy required that all reports of abuse be promptly and thoroughly investigated, but this was not adhered to in these cases. The investigation into the incident between the two residents was incomplete, with only a copied and pasted email statement, an undated written statement from the unit manager, and two undated written statements from a staff member who did not witness the incident. There were no resident statements, no evidence that the incidents were reported to law enforcement, and no evidence that the residents were assessed for physical or psychological harm. Similarly, the employee personnel file for the CNA involved in the other incident contained a handwritten note from an LPN who witnessed the abuse, but there was no evidence of reporting these allegations to the SSA or law enforcement. Interviews with the DON and the Administrator revealed a lack of follow-up on the incidents. The DON admitted to not completing the required 5-day follow-up due to being busy and not knowing how to proceed. The Administrator was aware of the incidents but assumed the DON had reported them. This lack of communication and follow-through resulted in the facility's noncompliance with requirements of participation, which had the likelihood to cause serious harm to residents.
Removal Plan
- The facility failed to thoroughly investigate incidents of abuse.
- Resident placed on 1:1 supervision upon report from State surveyor of other alleged incidents.
- The resident's primary care physician, representative and the facility Medical Director have been notified of the reported incidents.
- The facility has reassessed this resident for potential clinical needs per primary care physician.
- CBC, CMP, UA with C&S, PSA, TSH, RPR, and viral load have been ordered.
- The resident's care plan has been reviewed and revised.
- The facility contacted psych services requesting an onsite evaluation, however services have been refused by resident.
- Social Services reviewed current status with IDT for appropriate placement.
- LTC Ombudsman has been notified.
- Law enforcement was notified of the reported abuse incident to R30, R60, and R125.
- Resident R64 has discharged from facility.
- Resident #R125 has been reassessed for safety and potential physical/psychosocial outcomes based upon the incidents identified.
- The care plan has been reviewed and updated.
- A psych follow up visit was provided.
- Law enforcement was notified of the reported abuse incident.
- Resident #R60 has been reassessed for safety and potential physical/psychosocial outcomes based upon the incident identified.
- The care plan has been reviewed and updated.
- The resident's representative and primary care physician were notified by facility of the reported incidents.
- The facility has referred R60 for psych services for assessment and support.
- Law enforcement was notified of the reported abuse incident.
- Resident #R30 has been reassessed for safety and potential physical/psychosocial outcomes based upon the incidents identified.
- The care plan has been reviewed and updated.
- The resident's representative and primary care physician were notified by facility of the reported incidents.
- The facility has referred R30 for psych services for assessment and support.
- The facility has met and assessed with R60, R125 and R30's roommates as well as residents who are deemed vulnerable for potential abuse for identification of safety concerns related to the reported incidents. No safety concerns were identified.
- The facility met with all residents that were deemed vulnerable for potential abuse for identification of safety concerns related to the reported incidents. No safety concerns were identified.
- Upon the report from the State surveyor, CNA AA has been suspended pending further investigation.
- The facility notified the Medical Director who has been involved in the removal of the Immediate Jeopardy.
- The facility administrator reviewed and made any necessary changes to the abuse prevention and abuse reporting policies and procedures.
- The administrator contacted an external consultant(s) to assist with policy review, education development and leadership training on abuse prevention and reporting.
- 132 of 150 facility team members have been educated on abuse prevention, abuse reporting and comprehensive assessments.
- The remaining team members will be educated on abuse prevention, abuse reporting and comprehensive assessments their next scheduled workday.
- 5 of 5 agency staff have been educated on abuse prevention, abuse reporting and comprehensive assessments.
- 16 of 22 contracted therapy staff have been educated on abuse prevention, abuse reporting and comprehensive assessments.
- The remaining PRN contracted therapy staff will be educated on abuse prevention, abuse reporting and comprehensive assessments their next scheduled workday.
- A review and update of the facility orientation program and agency orientation program has been completed with respect to abuse prevention and abuse reporting requirements.
- All corrective actions were completed.
- All immediacy of the IJ was removed.
Failure to Provide Behavioral Health Services for Resident with Inappropriate Behaviors
Penalty
Summary
The facility failed to provide necessary behavioral health services to a resident, identified as R64, who exhibited repeated verbal abuse and hypersexuality behaviors towards other residents. The resident was admitted with diagnoses including stroke and hemiplegia affecting the left side. Despite having a Brief Interview for Mental Status (BIMS) score indicating no cognitive impairment, the resident's behavior progress notes documented incidents of yelling, berating, and inappropriate physical contact with other residents. On multiple occasions, R64 was reported to have entered female residents' rooms uninvited, yelled, cursed, and even grabbed a resident's arm while she was sleeping. The Social Services Director had spoken to R64 about these behaviors, but the resident justified his actions by claiming he was trying to be helpful or that the residents had invited him in. The facility's Director of Nursing (DON) was notified of these incidents, but there was no evidence that psychiatric services were sought for R64 until after the survey began. Interviews with the facility's Administrator and DON revealed that they acknowledged their failure to address the situation adequately. They admitted to attempting to send R64 for psychiatric services, which the resident refused. The lack of timely intervention and failure to seek psychiatric services for R64 before the survey indicated a significant oversight in providing necessary behavioral health care and services, leading to the deficiency being identified as Immediate Jeopardy.
Removal Plan
- The facility failed to complete a comprehensive assessment to provide the necessary behavioral health care and services to R64 based upon incidents identified.
- Resident placed on 1:1 supervision upon report from State surveyor of other alleged incidents.
- The resident's primary care physician, representative and the facility Medical Director have been notified of the reported incidents.
- The facility has reassessed this resident for potential clinical needs per primary care physician.
- CBC, CMP, UA with C&S, PSA, TSH, RPR, viral load, and head CT without contrast have been ordered.
- The resident's care plan has been reviewed and revised.
- The facility contacted psych services requesting an onsite evaluation, however services have been refused by resident.
- The facility administration and social services have reviewed the need for potential alternative placement for R64. This has been reviewed with R64 and the Ombudsman. The facility will continue to seek out options for R64 placement.
- Resident R64 has been accepted and agreed to go to another SNF. Discharge date pending per other SNF.
- LTC Ombudsman has been notified. LTC Ombudsman updated.
- Law enforcement was notified of R64's reported abuse incidents and behaviors.
- Resident R64 has discharged from facility.
- The facility met with all residents that were deemed vulnerable for potential abuse for identification of safety concerns related to the reported incidents. No safety concerns were identified.
- The facility notified the Medical Director who has been involved in the removal of the Immediate Jeopardy.
- The administrator contacted an external consultant(s) to assist with policy review, education development and leadership training on comprehensive assessment related to behavioral health care and services to attain or maintain the highest practical well-being for residents.
- The facility administrator reviewed and made any necessary changes to the abuse prevention and abuse reporting and comprehensive assessment related to behavioral health care and services policies and procedures.
- 132 of 150 facility team members have been educated on abuse prevention, abuse reporting and comprehensive assessments. The remaining team members will be educated on abuse prevention, abuse reporting and comprehensive assessments their next scheduled workday.
- 5 of 5 agency staff have been educated on abuse prevention, abuse reporting and comprehensive assessments.
- 16 of 22 contracted therapy staff have been educated on abuse prevention, abuse reporting and comprehensive assessments. The remaining PRN contracted therapy staff will be educated on abuse prevention, abuse reporting and comprehensive assessments their next scheduled workday.
- A review and update of the facility orientation program and agency orientation program has been completed with respect to abuse prevention and abuse reporting requirements.
- A review and update of the facility orientation program and agency orientation program for licensed nursing and therapy staff has been completed with respect to comprehensive assessment processes related to residents behaviors and corresponding interventions for behavioral health care and services requirements.
- The facility administration reviewed all audits related to residents' vulnerable for potential abuse for identification of safety concerns. No safety concerns were identified.
- The facility has reviewed records of residents who display behaviors and corresponding documentation and assessment completion per policy.
Failure to Maintain Required RN Coverage
Penalty
Summary
The facility failed to ensure the required Registered Nurse (RN) coverage of at least eight consecutive hours per day, seven days per week, as mandated by their policy and federal regulations. This deficiency was identified through a review of the facility's Payroll-Based Journal (PBJ) records for the period from July 1, 2024, to September 30, 2024. The records revealed that on seven specific dates, there was no RN coverage for the required duration, which had the potential to affect all 161 residents residing in the facility. The facility's policy, revised in September 2022, clearly states that an RN must provide services for at least eight consecutive hours every 24 hours, seven days a week. During an interview with the Administrator on February 5, 2025, it was confirmed that there was an understanding of the PBJ data showing no RN hours on the specified dates. The Administrator acknowledged the expectation of having RN coverage and admitted to the absence of RN staff on those days, without providing an explanation for the deficiency. Despite the current presence of an RN providing patient care, the lack of coverage on the identified dates was verified, highlighting a significant lapse in meeting staffing requirements.
Deficiencies in Food Storage and Staff Hygiene Practices
Penalty
Summary
The facility failed to adhere to its Infection Prevention and Control Manual Dietary Department policy, resulting in deficiencies in food storage and staff hygiene practices. During an observation, it was noted that dietary aides were not wearing proper hair restraints, such as hairnets and beard guards, while in the food preparation area. Additionally, a walk-in cooler inspection revealed several metal containers with food items, including puree eggs, ground pork sausage, puree corn beef, chopped turkey sausage, and chopped ham, that were not labeled with expiration dates. The Dietary Manager acknowledged these oversights, attributing the lack of labeling to human error and confirming the absence of hair restraints and beard guards among staff. This deficiency had the potential to affect 52 of the 61 residents receiving an oral diet.
Unauthorized and Unsecured Medications at Bedside
Penalty
Summary
The facility failed to ensure that two residents, R303 and R136, did not have unauthorized and unsecured medicated treatment products at their bedside, which could potentially allow unauthorized access to these medications by residents and visitors. For R303, the facility did not have a physician's order for self-administration of medication, nor was a Self-Administration Assessment Form completed to determine the resident's capability to self-administer medication. Despite this, nystatin hydrocortisone topical was observed on R303's bedside table. Interviews with staff, including a CNA, LPN, and the Director of Nursing, confirmed that the medication should not have been at the bedside without an order for self-administration. Similarly, for R136, there was no physician's order for self-administration of medication, and a Self-Administration Assessment Form had not been completed. However, Benadryl and Desitin cream were observed on R136's bedside table. Staff interviews confirmed that these medications should not have been at the bedside without the appropriate orders. Both residents' medical records and assessments indicated that the facility did not follow its policy regarding self-administration of medication, leading to the deficiency.
Failure to Provide Hygiene Care for Resident
Penalty
Summary
The facility failed to provide appropriate hygiene care for a resident, identified as R357, who was admitted with a diagnosis of cellulitis of the buttocks. Upon review, it was found that R357 was not scheduled for shower preferences upon admission, and there was no documentation of a shower or bed bath being offered since the resident's admission. Interviews revealed that the resident had not been offered a shower or bed bath since the previous Tuesday, the day of admission. Further investigation through interviews with facility staff, including an LPN and the Director of Nursing (DON), highlighted a lack of adherence to the facility's policy on Activities of Daily Living. The LPN could not locate shower sheets for R357, and the resident was not on the shower log. The DON stated that it is the responsibility of the unit manager to ensure that a shower or bed bath is offered and preferences are documented upon admission. A CNA also confirmed that the resident was not provided a bed bath, attributing the lack of care to either the service not being offered or the resident refusing, although no refusal was documented.
Latest citations in Georgia
The facility failed to follow its abuse investigation policy when responding to an allegation that a male resident wandered into a female shared room, allegedly sat on a resident’s bed, inappropriately touched her leg, stared at another resident, and opened the bathroom door to watch a third resident brushing her teeth. The allegation was reported by a cognitively intact resident and involved residents with varying levels of cognitive impairment. The investigation, conducted by the Administrator and former DON, relied only on interviews with a RN and a CNA, did not obtain required written, signed, and dated witness statements, and did not include interviews with other residents to assess their sense of safety. Despite these omissions and incomplete documentation, the facility’s final report concluded the allegation was unsubstantiated.
A resident with protein calorie malnutrition and a terminal prognosis was admitted on hospice with corresponding physician orders and a care plan, but hospice services were not coded on either the admission or quarterly MDS assessments. The MDS Coordinator and two MDS LPNs confirmed that, despite the resident receiving hospice care, Section O of both MDS assessments incorrectly indicated the resident was not on hospice, which the Administrator and DON acknowledged resulted in inaccurate MDS data.
Surveyors found that PTAC unit filters in two resident rooms on one hallway were not maintained free of visible grey, fuzzy debris, despite facility policy requiring regular inspection and cleaning or replacement at least every three months. Across multiple observations on different days, the condition of the dirty filters remained unchanged. The Maintenance Director reported he is responsible for monthly cleaning and checks, including spot checks and inspections in construction areas, and did not dispute the observed dust accumulation when shown. The Administrator confirmed that maintenance staff are responsible for monthly PTAC filter cleaning as part of preventative maintenance and acknowledged that this issue could negatively affect residents’ health and well-being.
A resident with intact cognition and known skin integrity risks reported being left on a bedpan for an extended period and not being adequately cleaned by a CNA. The following shift, another CNA found the resident on soiled linens with a blister on the left upper thigh but did not report this new skin issue to the charge nurse or DON. Subsequent documentation showed development of an open area on the thigh associated with pain, and later NP evaluation identified a larger wound requiring sharp excisional debridement. These events show failure to provide adequate incontinent care and to promptly assess and report a new wound, contrary to the facility’s abuse/neglect prevention policy and CNA responsibilities.
A cognitively intact resident with skin-related diagnoses reported delayed and inadequate incontinent care after using a bedpan, describing prolonged waits for staff response and feeling not properly cleaned by a CNA. The next morning, another CNA found feces-soiled linen and a blister on the resident’s left upper thigh, later documented as a new open area. The resident texted the Administrator stating that a CNA had left feces on her and that she had developed a painful blister, but the Administrator did not report this allegation of neglect to the State Survey Agency as required by facility policy.
A resident with lymphedema and identified risk for pressure ulcers developed a new open wound on the upper thigh, documented by a NP with specific wound measurements. Although the existing care plan included interventions to observe and document skin changes, the care plan was not updated to include this new wound. The Wound Care Nurse and the resident confirmed the wound location, while the MDS Coordinator reported not receiving recent weekly wound reports and only recently learning of the wound. The MDS Coordinator confirmed that the care plan had not been revised in real time as required by facility procedures, resulting in a failure to implement care plan interventions for the newly developed pressure ulcer.
The facility did not complete a required Georgia Criminal History Check System (GCHEXS) fingerprint background check for a CNA, as identified during review of ten employee files with a census of eighty residents. The facility’s abuse-prevention policy required criminal background checks for all employment candidates, but there was no documentation of a fingerprint records check for this CNA. The HR manager, who is responsible for background and fingerprint checks and maintaining employee files, confirmed that the GCHEXS fingerprint check had not been conducted, resulting in a deficiency under F-Tag 600.
Surveyors found that four of six resident shower rooms were not kept free of hazards or adequately cleaned. On one floor, razors were on the floor, dirty gloves and a comb were on a shower bed, floors were stained, an opened gallon of bath soap and a bottle of chemical-resistant spray were present, and a razor and hair clippers were in a bag on the floor along with a shower cap and toothbrush. On other floors, surveyors observed multiple opened containers of skin and hair cleaner, conditioner, and skin ointment, along with a strong urine odor. Unit managers and the Environmental Senior Director stated that CNAs were responsible for cleaning after each resident and that environmental services cleaned shower rooms daily, and acknowledged that items should not be left on the floor and that product containers should be closed.
Surveyors found that staff did not follow standard and transmission-based precautions when handling ice on two floors. On one floor, the ice scoop cover on top of the ice machine had visible black specks near the end of the scoop used to dispense ice. On another floor, the ice scoop was observed submerged in ice and water inside the cooler used to serve residents, despite the unit manager acknowledging that the scoop should not be left in the cooler. The Maintenance Director reported that maintenance cleaned and checked ice machines regularly, while nursing staff were responsible for cleaning scoops and covers. The SDC/Infection Control nurse stated that all staff had been in-serviced on hand hygiene and ice scoop protocol, including that scoops should be stored in a holder after use and never left in the ice.
A resident with multiple serious conditions, moderate cognitive impairment, and total dependence for ADLs was placed in bed with side rails intended to assist with positioning, despite the MDS indicating no bed rail use. Facility records showed no evidence of safe rail spacing or regular inspection of the bed and rails. The assigned CNA, who came on duty late in the evening, last saw the resident around the start of the shift and did not check on him again for several hours, relying on the resident to use a call light. In the early morning, the CNA and an RN found the resident partially out of bed, entrapped in the half side rail, requiring multiple staff to free and reposition him. The resident was unresponsive except for moaning, with altered mental status and respiratory failure documented by EMS and the ER, and later expired at the hospital. The facility’s failure to provide required monitoring and to ensure safe side rail use resulted in neglect and Immediate Jeopardy.
Failure to Thoroughly Investigate Allegation of Sexual Abuse
Penalty
Summary
The deficiency involves the facility’s failure to conduct a thorough investigation of an allegation of sexual abuse in accordance with its policy titled “Abuse, Neglect, Exploitation or Misappropriation-Reporting and Investigating.” The policy required that all allegations be thoroughly investigated, including reviewing documentation and evidence, interviewing any witnesses, interviewing staff on all shifts who had contact with the resident, and completely documenting the investigation, with written, signed, and dated witness statements. A facility-reported incident documented that a male resident was wandering into a female three-bed room, allegedly inappropriately touching one resident, staring at another for a length of time, and then opening the bathroom door and staring at a third female resident while she was brushing her teeth. The allegation was initially reported by a cognitively intact resident (BIMS score 15) and involved another resident with moderate cognitive impairment (BIMS score 8) and a resident with severe cognitive impairment (BIMS score 99). The Administrator reported that the investigation of this incident was conducted by the former DON and herself after the allegation was reported by a RN. She stated that this was not the first time the alleged male resident had wandered into other residents’ rooms and described the allegation as the male resident entering a resident’s room, sitting on the resident’s bed, and allegedly touching the resident’s leg. Staff interviews for the investigation were limited to the RN and a CNA, and the Administrator acknowledged that no written witness statements were obtained, contrary to facility policy. She also confirmed that no additional residents were interviewed to assess their sense of safety following the incident. The facility’s final investigation report concluded that the allegation was unsubstantiated, despite the lack of comprehensive interviews, written statements, and full documentation required by the facility’s abuse investigation policy.
Failure to Accurately Code Hospice Services on MDS Assessment
Penalty
Summary
The deficiency involves the facility’s failure to ensure accurate completion of the Minimum Data Set (MDS) for a resident receiving hospice services. The facility’s policy on Certification of Accuracy of the MDS requires that appropriate health professionals correctly document residents’ medical, functional, and psychosocial problems using the Resident Assessment Instrument. The resident in question was admitted with diagnoses including protein calorie malnutrition and had a care plan dated 01/09/2026 indicating a terminal prognosis and admission to hospice, with a goal to honor advance directives and provide comfort with dignity. Physician’s orders dated 12/09/2025 also included an order to admit the resident to hospice. Despite this, review of the admission MDS and a subsequent quarterly MDS showed that hospice services were not coded in Section O (Special Treatments, Procedures and Programs), even though both assessments documented a Brief Interview for Mental Status (BIMS) score of five, indicating severely impaired cognition. Interviews with the MDS Coordinator and two MDS LPNs confirmed that the resident had been on hospice since admission and that both the admission and quarterly MDS assessments were incorrectly coded as not on hospice. The MDS Coordinator acknowledged that the MDS should present an accurate clinical picture for a given period and stated that this was a clerical error, resulting in CMS not receiving correct hospice coding for the resident. The Administrator and DON stated their expectation that MDS assessments accurately reflect residents’ services and confirmed that failure to code hospice in the MDS results in an inaccurate reflection of the data.
Failure to Maintain Clean PTAC Unit Filters in Resident Rooms
Penalty
Summary
Surveyors identified a deficiency related to the facility’s failure to maintain Packaged Terminal Air Conditioner (PTAC) unit filters in a safe, clean condition in two resident rooms on the Sapphire Hallway. The facility’s written policy titled "Instructions" requires that air filters be removed and inspected for cleanliness, washed or replaced if dirty, and at a minimum replaced or thoroughly cleaned every three months. During multiple observations in one room on 3/22/2026, 3/24/2026, and 3/25/2026, the PTAC unit filter was noted to have visible grey, fuzzy debris accumulation, with no change in condition across all three observations. Similar repeated observations on those same dates in another room showed the PTAC unit filter also contained visible grey, fuzzy debris accumulation that remained unchanged. In an interview, the Maintenance Director stated he is responsible for cleaning and checking the PTAC filters monthly, including conducting monthly checks and random inspections in areas where construction is occurring, and confirmed that the maintenance department is responsible for ensuring filters are clean and functioning properly. He also stated that expectations include spot checks of PTAC units. However, during an observation of one of the affected rooms in his presence, dust accumulation was again observed on the PTAC unit filter, and he did not dispute the finding. In a separate interview, the Administrator stated that the maintenance department is responsible for cleaning PTAC filters, which are supposed to be cleaned monthly, and that her expectation is for preventative maintenance to be completed monthly and as needed, noting that a potential negative outcome is the impact on residents’ health and well-being.
Neglect of Incontinent Care and Delayed Wound Reporting Leading to Thigh Wound
Penalty
Summary
The deficiency involves the facility’s failure to prevent neglect and to assess and provide timely wound and incontinent care to a cognitively intact resident with known skin integrity risks. The resident, who had diagnoses including a disorder of the skin and subcutaneous tissue and lymphedema, was care planned as being at risk for pressure ulcer development and skin integrity issues, with interventions directing staff to observe, document, and report any changes in skin status. On a night shift, the resident reported being left on a bedpan for approximately an hour and a half. When the CNA on that shift (CNA BB) assisted with post-toileting care, the resident told her she did not feel adequately cleaned; CNA BB did not recheck or further clean the resident and left the room. The next morning, the resident reported burning in the left upper thigh and informed another CNA (CNA EE) that she had not been cleaned well. During morning care, CNA EE found the pad under the resident soiled with feces and wet with urine and observed a blister on the resident’s left upper thigh, but did not report the new blister to the charge nurse or DON. A subsequent Skin Wound Note documented a new open area on the left posterior thigh with the resident reporting pain while sitting on the bedpan. Later, an NP wound care consult documented that the thigh wound had been present for approximately two weeks per nursing report and measured 3.5 cm x 4.0 cm x 0.2 cm, requiring sharp excisional debridement to remove necrotic tissue and decrease bacterial burden. On observation by the surveyor with the Wound Care Nurse, the left upper thigh area was open to air, shiny pink and granular, about the size of a half dollar. These findings demonstrate that the facility did not follow its abuse/neglect prevention policy and CNA job responsibilities to provide necessary care and to report changes in condition, resulting in neglect of incontinent care and delayed wound assessment and treatment for this resident.
Failure to Report Allegation of Neglect to State Survey Agency
Penalty
Summary
The deficiency involves the facility’s failure to timely report an allegation of neglect to the State Survey Agency (SSA) as required by its own abuse and neglect reporting policy. The facility’s policy, dated 1/2025, states that any complaint, allegation, observation, or suspicion of resident neglect must be immediately communicated to the Abuse Coordinator and promptly investigated and documented, and that all alleged violations involving mistreatment, abuse, or neglect will be thoroughly investigated under the direction of the Administrator in accordance with state and federal law. Despite this, the Administrator acknowledged that an allegation of neglect reported by a resident was not reported to the SSA. The resident involved was cognitively intact, with a BIMS score of 15, and had diagnoses including a disorder of the skin and subcutaneous tissue and lymphedema. The resident reported that during a night shift she requested assistance for incontinent care after using a bedpan and experienced multiple delays before a CNA assisted her. She stated that when the CNA finally provided care, she did not feel adequately cleaned, and the CNA did not verify cleanliness before leaving. The next morning, another CNA found soiled linen with feces and a blister on the resident’s left upper thigh, which the resident reported as burning. A subsequent skin/wound note documented a new open area on the left posterior thigh. The resident texted the Administrator describing that a CNA had left feces on her and that she had developed a painful blister. The Administrator confirmed receiving this text but did not report the allegation of neglect to the SSA, despite being aware it should have been reported.
Failure to Update and Implement Care Plan for Newly Developed Pressure Ulcer
Penalty
Summary
Surveyors identified a failure to implement and update the care plan for a newly developed pressure ulcer for one resident. The facility’s policy "RAI Care Planning Management" requires a comprehensive, accurate assessment and real-time modification of the care plan when changes occur. The resident was admitted with diagnoses including a disorder of the skin and subcutaneous tissue and lymphedema. A recent MDS quarterly assessment showed the resident was cognitively intact (BIMS 15), at risk for pressure ulcer development, and had no unhealed pressure ulcers at that time. The existing care plan, dated 6/6/2024, identified potential for pressure ulcer development and skin integrity issues related to immobility and lymphedema, with interventions to observe, document, and report changes in skin status, including wound size, stage, and signs of infection. Subsequently, a NP wound report documented a new open wound on the resident’s thigh that had been present for approximately two weeks, with specific measurements recorded. During observation and interview, the Wound Care Nurse and the resident confirmed the wound was on the left upper thigh, which differed from the NP report that referenced the right thigh. The MDS Coordinator reported she previously received weekly wound sheets from the Wound Care Nurse but had not received one in about a month, and that the DON was now responsible for emailing the weekly wound report. She verified that the last wound report she received did not include this resident and stated that new wounds should be discussed in the morning management meeting and the care plan updated in real time. The MDS Coordinator confirmed she only recently became aware of the upper left thigh wound and that the resident’s care plan had not been updated to reflect this new wound, resulting in a failure to implement care plan interventions for the newly developed pressure ulcer.
Failure to Complete Required GCHEXS Fingerprint Check for CNA
Penalty
Summary
The facility failed to ensure that a Georgia Criminal History Check System (GCHEXS) fingerprint check was conducted for one CNA among ten employee files reviewed, despite a census of eighty residents and a written policy requiring criminal background checks for all employment candidates. The policy titled "Freedom of Abuse Abuse Prevention Fast Alert" dated 1/2025 states that, as part of pre-employment screening, all candidates must authorize a criminal background check for conviction of crimes. During record review with the Human Resources Manager (HRM), there was no documentation of a fingerprint records check for CNA BB, and the HRM confirmed that this CNA did not have a GCHEXS fingerprint check conducted. The HRM also stated that she is responsible for background checks, fingerprint checks, reference checks, and maintaining employee files. This failure to complete the required fingerprint background check for CNA BB resulted in noncompliance cited under F-Tag 600. No resident-specific medical histories, conditions, or direct resident care events were described in the report related to this deficiency.
Failure to Maintain Safe and Clean Conditions in Multiple Resident Shower Rooms
Penalty
Summary
Surveyors identified a deficiency related to accident hazards and inadequate environmental controls in multiple resident shower rooms. On the 4th floor, observation with the Unit Manager showed four razors on the floor, dirty gloves and a dirty comb on a shower bed, stained/dirty floors, an opened gallon bottle of complete bath soap, and a bottle of chemical resistant spray in the shower room. A razor and hair clippers were found in a black bag on the floor, and a shower cap and toothbrush were lying on the floor. The 4th floor Unit Manager stated that CNAs were supposed to clean up before showering residents and acknowledged that the items found should not be on the floor. The Environmental Senior Director reported that shower rooms were cleaned daily, with responsibilities including cleaning high-touch areas, sweeping and mopping floors, removing linen, and cleaning the area, and stated there had been no complaints about showers not being cleaned. On the 3rd floor, observation with the Unit Manager revealed an open bottle of skin and hair cleaner, an open bottle of conditioner, and an open bottle of skin ointment in the resident shower room. The 3rd floor Unit Manager stated that items in the shower room should be closed and that CNAs were to clean after each resident. On the 2nd floor, observation with the Unit Manager revealed two opened gallon containers of skin and hair cleaner and a strong urine odor in the shower room. The 2nd floor Unit Manager stated that the soap should have a top on it and that CNAs were responsible for cleaning after each resident. These observations and interviews showed that four of six resident shower rooms were not maintained free of hazards and were not cleaned as expected by facility staff, creating the potential for injury and spread of infection as stated in the report.
Improper Ice Scoop Handling and Storage Breaches Infection Control Protocol
Penalty
Summary
Surveyors identified a deficiency in the facility’s infection prevention and control program related to improper handling and storage of ice scoops on two of four floors. On the 4th floor, observation of the ice scoop and scoop cover showed black specks near the end of the scoop used to put ice in cups, and the scoop cover was located on top of the ice machine. The 4th floor Unit Manager stated that kitchen staff cleaned the scoops once a week and acknowledged that the scoop should be clean. On the 3rd floor, observation of the ice chest/cooler used to serve residents revealed the ice scoop submerged in ice and water. The 3rd floor Unit Manager later confirmed that the ice scoop was not supposed to be left in the cooler. The Maintenance Director reported that maintenance staff were responsible for cleaning the ice machines, which were checked weekly and monthly, while nursing staff were responsible for cleaning the ice scoops and covers. The Staff Development Coordinator/Infection Control staff stated that all staff had been trained in infection control procedures, including hand hygiene and handling of the ice scoop and holder, and that staff had been educated that the ice scoop should be placed in the scoop holder after use and never left in the ice. Documentation in the maintenance logbook showed monthly checks and cleaning of all four ice machines, and the ice machine cleaning log showed that the ice machines on the 2nd, 3rd, and 4th floors and in the kitchen had been cleaned on specific dates. Staff training records indicated that an in-service on handwashing and ice scoop protocol had been provided for all staff.
Neglect Related to Inadequate Supervision and Unsafe Side Rail Use Leading to Entrapment
Penalty
Summary
The deficiency involves the facility’s failure to protect a resident from neglect related to inadequate supervision and oversight of side rail use, resulting in entrapment. Facility policies on Abuse, Neglect and Exploitation required protections to prevent neglect, defined as failure to provide goods and services necessary to avoid physical harm, pain, mental anguish, or emotional distress. The policy on Proper Use of Bed Rails required a person-centered approach, attempts at alternatives before bed rail use, and ensuring correct installation, use, and maintenance of bed rails, including attention to entrapment risk. For this resident, the Medicare 5-day MDS indicated moderate cognitive impairment (BIMS score of 8), total dependence on staff for all ADLs, and documented that bed rails were not used, while an admission assessment documented side rails were placed to assist with movement in bed. Facility records showed no evidence that safe rail spacing and regular inspection of side rails and beds had been completed. The resident had multiple serious medical diagnoses, including acute and subacute infective endocarditis, end stage renal disease, hemiplegia and hemiparesis following cerebral infarction, bacteremia, and cervical disc degeneration, and was dependent on staff for all ADLs. Nursing staff last observed the resident at 12:46 am when a sponge bath was provided; there was no documented monitoring or ADL assistance between 12:46 am and 4:30 am. The assigned CNA reported coming on duty at 11:00 pm, seeing the resident up with the bed in a low position, placing the call light in the resident’s hands, and not seeing or checking the resident again until approximately 4:30–5:00 am, stating that the resident did not press the call light during that time. Around 5:00 am, the CNA requested help from the RN, reporting that the resident needed assistance. The RN found the resident with the lower part of his body hanging off the bed and the upper body still on the bed, with his elbow wedged into the half side rail, requiring three staff to reposition him back into bed. The RN stated the resident, who was quadriplegic, was no longer as alert as when put to bed, did not respond to sternal rubs, had open but unfocused eyes, and was not verbally interactive. The CNA described finding the resident on his knees, all the way out of bed, with one hand tangled in the side rail, and noted that he was moaning but not talking after being returned to bed. Progress notes documented that EMS was called for evaluation and treatment due to the resident’s condition, and hospital ER records indicated he arrived with altered mental status and respiratory failure, agonal respirations, and a GCS of 3. The facility’s Maintenance Director stated bedrails had been checked the prior year but could not provide proof, and requested documentation of safe rail spacing and regular inspection was not provided.
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