Average — CMS composite of the measures below.
The next survey window likely opens around January 2027
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Quiet Oaks Health Care Center during CMS and state inspections, most recent first.
Failure to Assist Resident With Hearing Aids: A resident with dementia and hearing impairment was care planned to have hearing aids functioning and placed as needed, but surveyors observed him without hearing aids in his ears or room and unable to hear or communicate effectively. Staff interviews showed the hearing aids had been lost about a month earlier, the facility knew about the loss, and staff were not consistently following the care plan for hearing assistance.
A resident with dementia and hearing impairment had a care plan addressing miscommunication and hearing aid use, but staff did not implement it. Observations found the resident without hearing aids and unable to hear or respond, while family reported the hearing aids had been lost about a month earlier. Staff interviews confirmed CNAs and nursing staff were expected to follow the care plan and assist with hearing aids, but this was not being done.
The facility failed to follow its food safety and storage policies, leading to deficiencies. Observations revealed wet nesting of pans, cold food items not maintained at required temperatures, and undated bulk food containers. The CDM confirmed these lapses, acknowledging that pans were not dried properly, milk was not kept cold, and cereal containers were not dated.
The facility failed to maintain a clean environment in 12 out of 16 rooms, with PTAC filters and bathroom vents covered in a grey substance. The Maintenance Director and Administrator confirmed the issue, but lacked documentation for cleaning. Despite cleaning PTAC filters, bathroom vents remained uncleaned.
A facility failed to maintain a resident's dignity by not covering their indwelling urinary catheter bag, as required by policy. Observations showed the bag was left uncovered and visible from the hallway on multiple occasions, despite the facility's procedure to apply a dignity cover after care. The Administrator confirmed the oversight, noting the resident's recent return from the hospital.
A facility failed to label G-tube feeding equipment for a resident, contrary to its policy. The resident, with a history of cerebral infarction and dysphagia, was receiving continuous tube feedings. The Director of Nursing confirmed the oversight, acknowledging that the formula bottle and water bags should have been labeled with the start date, time, room number, resident's name, and formula type.
Failure to Assist Resident With Hearing Aids
Penalty
Summary
The facility failed to reasonably accommodate the needs of one resident with hearing impairment by not providing assistance with placing his hearing aids as needed. The resident had diagnoses including dementia, prostate cancer, and hard of hearing. The medical record also documented that he was hard of hearing, and the care plan identified him as at risk for miscommunication related to hearing impairment, with interventions that included ensuring his hearing aids were functioning properly and assisting with placement of the hearing aids as needed. Record review showed the resident used a hearing aid, had moderate cognitive impairment on the BIMS, and required assistance with some activities of daily living. Nursing and activity documentation described him as unable to hear and at risk for miscommunication related to hearing impairment. During observations, he was sitting in his wheelchair in his room and repeatedly stated he could not hear. He pointed to his ears to show his inability to hear, and no hearing aids or other hearing assistive devices were observed in his ears or present in his room. Staff interviews indicated the resident's hearing aids had been lost approximately one month earlier and the facility was aware of the loss. A CNA stated she communicated by leaning close and speaking into his ear, while other staff stated they were unaware the resident had hearing aids or that they were lost. The DON stated staff were expected to follow the care plan and that any nursing staff could assist with placement and use of hearing aids, and the Administrator stated the facility's process when hearing aids are lost included notifying Social Services, searching the room and laundry, and contacting the family.
Failure to Implement Hearing Aid Care Plan
Penalty
Summary
The facility failed to implement the comprehensive care plan for one resident with dementia, prostate cancer, and hard of hearing. The resident’s care plan identified a risk for miscommunication related to hearing impairment and included interventions to ensure hearing aids were functioning properly and to assist with placement of the hearing aids as needed. The resident’s record also documented that he was hard of hearing, used a hearing aid, and had moderate cognitive impairment on the BIMS assessment. During observations, the resident was sitting in his wheelchair in his room and attempted to communicate but repeatedly stated he could not hear. He pointed to his ears to show his inability to hear, and no hearing aids or other hearing assistive devices were observed in his ears or in his room. A second observation again found him without hearing aids and unable to respond to questions because he could not hear. The resident’s family stated he had lost his hearing aids approximately one month earlier, and facility staff, including CNA, CMT, LPN, Social Services, MDS, and DON interviews, confirmed staff were expected to follow the care plan and assist with hearing aids, but this was not being done for the resident.
Deficiencies in Food Safety and Storage Practices
Penalty
Summary
The facility failed to adhere to its Dietary Services Policy and Procedure, resulting in several deficiencies related to food safety and storage. During an observation, it was found that steam table pans were stacked while still wet, which could lead to bacterial growth. The Certified Dietary Manager (CDM) confirmed that the pans should have been allowed to dry longer on the drying rack. Additionally, the facility did not maintain cold food items at the required temperature. A carton of 2% milk on a resident meal tray was found to be at 52 degrees Fahrenheit, above the policy requirement of 41 degrees or lower. The CDM acknowledged that the milk had been placed on the tray well before the meal service began, allowing it to warm up. Furthermore, the facility did not comply with its Food Storage policy, which mandates that all opened and partially used food items be dated and sealed before storage. Observations revealed that large plastic containers of cereals were not labeled with dates, indicating when they were placed in the containers. The CDM admitted to not realizing the necessity of dating the cereal containers, despite the policy's clear instructions. These oversights in food handling and storage practices highlight the facility's failure to follow established procedures, potentially compromising food safety for the residents.
Failure to Maintain Clean Environment in Resident Rooms
Penalty
Summary
The facility failed to maintain a clean environment for residents on one of its halls, specifically in 12 out of 16 rooms. Observations revealed that the Packaged Terminal Air Conditioner (PTAC) filters and bathroom vents in these rooms were covered in a grey substance. The facility's document titled 'Housekeeping Duties' indicated that disinfectant spray should be used in bathrooms, but there was no specific mention of cleaning PTAC filters or bathroom vents. During an inspection, the Administrator and Maintenance Director confirmed the presence of the grey substance on the PTAC filters and bathroom vents. Interviews with the Maintenance Director and the Administrator revealed a lack of documentation for the cleaning of PTAC filters and bathroom vents. The Maintenance Director claimed that PTAC filters were cleaned weekly, but could not provide evidence to support this. The Administrator acknowledged a discussion about the responsibility for cleaning bathroom vents and indicated that the issue would be addressed. Despite the cleaning of PTAC filters before the surveyor's return, the bathroom vents remained uncleaned, as confirmed by the Housekeeping Supervisor.
Failure to Maintain Resident Dignity with Uncovered Catheter Bag
Penalty
Summary
The facility failed to promote, maintain, and protect the dignity of a resident with an indwelling urinary catheter. The facility's policy on urinary catheters requires that a dignity cover be applied to the catheter bag after performing resident care. However, observations revealed that the catheter bag of a resident, who had diagnoses including obesity and benign neoplasm of the ascending colon, was left uncovered and visible from the hallway on multiple occasions. Specifically, on three separate observations, the catheter bag was noted to be uncovered and contained varying amounts of clear, yellow urine. During an interview, the Administrator confirmed that the catheter bag was uncovered and visible from the hallway. He mentioned that the resident had recently returned from the hospital and speculated that the staff might have forgotten to cover the catheter bag. The Administrator stated that he expected the staff to ensure the catheter bag was covered after providing catheter care, indicating a lapse in adherence to the facility's policy and procedures regarding resident dignity and catheter care.
Failure to Label G-Tube Feeding Equipment
Penalty
Summary
The facility failed to adhere to its own Gastronomy Feedings Policy and Procedure, which mandates that formula bottles and water bags used for G-tube feedings be properly labeled with the resident's name, room number, and the date the bag was changed. During an observation, it was noted that the formula bottle and water bags for a resident receiving nutrition through a G-tube were not labeled with any identifying information. This oversight was confirmed by the Director of Nursing, who acknowledged that the items should have been labeled with at least the start date, start time, room number, resident's name, and formula type. The resident involved in this deficiency had a medical history that included cerebral infarction, metabolic encephalopathy, hemiplegia, hemiparesis, aphagia, dysphagia, and required attention to a gastrostomy. The resident was receiving continuous tube feedings as per physician orders, which included specific instructions for the administration of Nurten 2.0 liquid and water flushes. Despite these detailed orders, the facility's failure to label the feeding equipment as per policy was identified during a survey, highlighting a lapse in the implementation of safe practices for residents with G-tube feedings.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Crawford
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Pruitthealth - Grandview | 12.7 mi | ★★★★★ | 4 | 0 |
| Oaks - Athens Skilled Nursing, The | 13.4 mi | ★★★★★ | 4 | 0 |
| Pruitthealth - Athens Heritage | 13.5 mi | ★★★★★ | 6 | 0 |
| Presbyterian Village - Athens | 13.6 mi | ★★★★★ | 1 | 0 |
| University Nursing & Rehab Ctr | 13.8 mi | ★★★★★ | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.